[Resolved] HP Compaq Presario CQ42 - 176TU Notebook PC — Replacement of defective piece / extension of guarantee / warranty period

PDMUNSHI

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

We have purchased Compaq Presario CQ42-176TU Notebbok PC from Vijay Sales Borivali west branch on 23rd May 2010. Laptop serial no. is CHFO131YGC. Laptop has started giving trouble from November 2010 and from Dec.10 to March 11, Laptop was given three times for repairing. Most of these four months the Laptop was with service station. Apart from these three times, we have further taken the laptop two additional times for solving the problem. Hence we requested the company 1) Replace the defective piece 2) Extend the guarantee / warranty period 3) Give us the damage charges as apart from spending money and time for visiting several times to service centre, my daughter who was using this laptop for her MBA study, also suffer in the MBA programme and examination. The company has not responsed / agreed any of these points except keeping the laptop to the service centre several months for repairing and they have at last given us repaired piece. We do not know, how long this will work.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Abhishek Srivastava

from Delhi, Delhi

HP/COMPAQ PRESARIO LAPTOP — Not replacing defective laptop ,in warranty period

Inspite of being in warranty period, Authorized HP service Centre refuses to replace the defective laptop.Laptop is just two month old & inspite of three times sevices same error is continue to happen & service centre is not able to ractify the problem.
So please help me to relace the defective laptop.

Thanks & Regards
Abhishek Srivastava
ICICI Manipal Academy
Survay No.-36
Chokkanahalli
Jakkur Post
Bangalore-Karnataka
Co.No.-[protected]

mohit sir

from Mumbai, Maharashtra

hp/compaq cq42 — service is very bad

I bought an HP /Compaq cq42 on date 07/08/2010 ...after 20 days i got a keyboard problem so i given to service center address of service center is sagar tech palza,gala no 3/4/5/a-wing, andheri kurla road, sakinaka junction,andheri-(e)mmbai-400072... on 3/09/2010 to fix it (case no [protected]) they said me it will be repair by 20 to 25 days and i also received sms ..but still not repair ....i think i wast my money to buy this laptop my work going so slow i have to keep my friends laptop for work ...bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , bad service , ......etc.i am still waiting to received my new laptop .....

PDMUNSHI

from Mumbai, Maharashtra

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