HP India Complaints & Reviews

This is to inform you that the recovery option in my laptop has been deleted. When I approached the Distributor M/s SHAMROCK SYSTEMS,# 3/39, S.V. Patel Salai, Pondicherry - 605 001, they told me that they do not have any such recovery cd with them and informed me to contact you in this regard. Since the you are the authorised manufacturer of the above product, i.e. laptop, I request you to immediately send me the recovery cd and arrange to install the same in my laptop through the local dealer.

My contact address and email id are given below:

email id: [protected]@gmail.com

contact address:

K. Shanmugam,
E.D.P. Section,
Anglo French Textiles,
Mudaliarpet,
Puducherry - 605 004.

I RECEIVED AN EMAIL FROM HEWLITT PACKARD CLEARENCE DEPARTMENT REGARDING THE LUCKY WINNER OF 1 MILLION POUNDS AND LAPTOPS.THEY ASKED ME MY IDENTITY DETAILS INCLUDING MOBILE NO. WHICH I FILLED IN THE FORM SENT BY THEM.NOW I FEEL THESE THINGS ARE FRAUD.THEY HAVE ALSO INCLUDED PACIFIC COURIER SERVICES TO DELIVER THE COURIER TO ME.PLEASE HELP ME.IS THIS ALL TRUE OR A CHEAT PARAMETER. IM ALSO UPLOADING THE RECEIVED EMAIL.
Hewlett-Packard
PO Box 1010,Liverpool
L70 1NL,United Kingdom.



To,

Batch number.....XYL/[protected]/05
Ref number.....24/00319/1PD

Attention:Winner,


This is to inform you that your Complete Winning Package with which contain items listed below was
dispatched few minutes ago,


1) Demand Draft One million British Pounds (1,000,000/GBP)
2) Two Window seven Hp laptops
3) A covering document of money laundering protection,Letter of Affidavit
for Claims from the British Government,Insurance as well as Winning Certificate
and other legal and relevant documents

We have concluded arrangement with PACIFIC COURIER COMPANY UK to deliver your package within
24 HOURS

You are therefore required to send Order details as stated below to dispatch officer,Mr Morgan Smith via email:[protected]@pacificcourcomp.com

1)FULL NAMES:
2)FULL CONTACT ADDRESS:
3)CONTACT CELL NO
4)CURRENT PASSPORT PHOTO

Meanwhile you can currently track your parcel with Track no:PCC/451/908/Q12


http://www.pacificcourcomp.com/status

Be informed that you are to pay the sum of 25,000/ India Rupees as Custom clearing charges (LOCAL
GOVT TAX) for clearance of your Parcel at the Airport from where the Parcel enters India,As stipulated
by the Import Duties Guild-line of Govt of India.

Meanwhile you are to contact ( MR. MORGAN SMITH ARTHUR,DISPATCH OFFICER ) For current status and more
details on the clearance process of your package there in your country at the time of arrival

Contact Address of Courier Company
MR. MORGAN SMITH ARTHUR
DISPATCH OFFICER
NOBEL HOUSE
17 SMITH SQUARE
LONDON SW1P 3JR
Tel:+[protected]
Fax:+[protected]
EMAIL: [protected]@pacificcourcomp.com


Note: Your won Amount is not deductible because of a hard cover insurance policy protecting
your claims in accordance with article 44 sub sections 144 of the UK Gaming Commission.
Congratulation once more, please do contact Pacific Delivery Services, United Kingdom for the
immediate courier of your demand draft along side other documents.


Thanks
Yours Faithfully
David Henry
Clearance officer
Hewlett-Packard
Tel:+[protected]
Fax:+[protected]

Hi Sir,

As per the Hp's Wonder Bundle Offer i was supposed to receive my Gifts worth Rs 3500/-.according to the

update provided i had to register my product online.

After registering they asked me to send few documents(scan copy of invoice,Bar code and the redemption

code that i was supposed to get when i register my product) now its been more than 2-3

weeks but i didnt receive any redemption code yet.

Please provide an update on this as soon as possible.

Thanks,
Neha

I had purchased the HP Pavilion DV6-1211 AX Laptop from CROMA Lower Parel Mall vide Invoice no.[protected] dated 24/10/2009. i have paid Rs.1800 extra for 2 year extended warranty. Recently I had some problem with the laptop. Hence, I went to SIMTECH COMPUTRONICS Pvt LTD, HP's Authorised Service Center at Dadar which is nearer to my residence.

The service center has found out that I have taken 2 year exteded warranty from Croma, but clearly mentioned to me that I have to pay for the repairs. Accordingly they have sent me the estimate of Rs.6615/- which I have paid on 26/2/2011 (receipt no. 2695). Being my daughter has to submit her project work to her college, I was not having any option to delay the repairs but to pay the same.

Subsequestly I went to Croma, but they have denied to reimburse me the amount paid by me as I have not gone to their service centre. I strongly feel that this is clear cheating and extracting an extra amount from the customers while purchasing the new product.

I hope i will get the justice by this consumer forum

Dear Sir,
I play Spin and Win Offer in HP on 10/10/2010.I won One Iron Box and Other gifts.I wait for 60days as they mentioned in terms and conditions.Till now I get those gifts.they promise me that they send me with in 21 working days.But they cheat me.The conversation between them and me,I send it to you.Please find out my attachments.

Dear member,



Thanks for the information, we have process your gift and it will reach you within 8-9 working days.



Thanks & regards,

Hp spin & win program!!!




[protected][protected][protected][protected]

From: munaf abdul [mailto:[protected]@yahoo.com]
Sent: Wednesday, February 02, 2011 6:35 PM
To: SUGS - HP Original Rewards Inks
Subject: Re: Spin and Win programme cell



Dear Team,

My alternative Address is





Munaf,

C/o:Ramarao,

D.No:32-34-59.

Masjid Street,Chigurupati mess Street,

Near SRR College ,Machavaram,

Vijayawada-520004,

Krishna (dt),

Andhra Pradesh




[protected][protected][protected][protected]

From: HP VC <[protected]@hporiginalrewards.com>
To: munaf abdul <[protected]@yahoo.com>
Sent: Wed, 2 February, 2011 1:53:11 AM
Subject: FW: Spin and Win programme cell

Dear member,



We are unable to dispatch your gifts, at the below address courier facility is not available, so Pls provide us the alternative address so that we can dispatch your gifts.



Thanks & regards,

Hp spin & win programme cell!!!








[protected][protected][protected][protected]

From: KUMARI Meena [mailto:Meena.[protected]@edenred.com]
Sent: Wednesday, February 02, 2011 12:25 PM
To: 'munaf abdul'
Subject: Spin and Win programme cell



Dear member,



We are not able to find your details, I request you to provide us the information about the gifts which you haven’t received.



Thanks & regards,

Hp spin & win programme.




[protected][protected][protected][protected]

From: munaf abdul [mailto:[protected]@yahoo.com]
Sent: Tuesday, February 01, 2011 10:57 AM
To: SUGS - HP Original Rewards Inks
Subject: Fw: Not getting Of Spin and Win Competition Gifts







Sorry the date is wrong.

Dear Team,

I Can't Get any gift from You.I Play Spin and Win Competition.I won Iron Box and Other gifts.Please send me those assured gifts as you mentioned .I play on 10th October 2010.You Said the gifts will be dispatched with in 60 Working days.But I cant get any.I seriously remind you second time,other wise i complaint to RSM up on this.

Dear Sir,


REF – GIFT VOUCHER HP – 038540

SUB – GIFT DELIVERY DENIED BY SHOPKEEPER


I heartily thank and appreciate your favourable action and disturb ed your valuable time to release me Adidas Gift Voucher having serial no. HP-038540 (proof as per enclosed scan copies).

In this connection I approached the Adidas RON Region Adidas Exclusive Shop Vinika Towers,Shashtri Kunj, Opposite Municipal Corporation, , Nainital Road, Haldwani, Distt. Nainital, Uttrakhand, India to get Gift as per terms and condition back leaflet of Voucher.

But sorry to say that the above said Shop keeper is denying to give Gift item according to this Gift Voucher because he is asking that this is not valid on us and our name is deleted from HP record. But in HP-038540 Gift Voucher above said Shop is indicated in this Gift Voucher.

Hence you are, therefore, requested to kindly look into the matter and instruct to the concerned Shop Keeper (Adidas Exclusive Store, Vinika Towers, Shashtri Kunj, Opposite Muncipal Corporation, Community, Nainital Road, Haldwani, Distt. Nainital, Uttrakhand, India. As time is going to elapse faster for delivery of gift.


B.S.BISHT
PROJECT DEPTT
CENTURY PULP AND PAPER
LALKUA – 262 402
DISTT. NAINITAL, UTTRAKHAND, INDIA
MOB. [protected]

EMAIL :ns.[protected]@indiatimes.com
EMAIL :[protected]@centurypaper.org.in

I KARTIKEY VERMA student of architecture study in jaipur and i bought my laptop from my hometown lucknow ,
my laptop details are as under:-
S.NO:CNF0163GP2.
MODEL NO.&product no: WZ500PA dv6-3043TX bought from

INITIATIVE DATA SYATEM(P)LTD.
plant sindh, 9-D singar nagar,
alambagh , lucknow-226005

company's VAT TIN [protected]
company's CST NO:LW-5074299
PLEASE SUGGEST ME WHAT TO DO

on 23-june-2010, within one week i start facing problem with my system.In first week i face problem, for that i contact hp service cente at lucknow they were unablable to help me,than i contact hp support center and register my case with
CASE ID NO:[protected].

Than i found that my system is showing 2 GB RAM instead of 4GB.

My hard disk get crash in september,so i contact hp service center at jaipur for both the problem ,my token no was 5044.

They kept my laptop for one and half month and were not able to solve my problem and every time they give me silly excuses everytime.

After one and half month they return my laptop but again i face the same problem related to RAM of my laptop and after there service my one pendrive port stop working.

Again i contact hp service center jaipur.They said it is not hardware problem it is problem related to BIOS ,for that matter they suggested my to contact hp customer care to get BIOS link.than i register my problem with CASE ID NO: [protected]. I did not get any fruitfull response from them.

Becouse of my studies i was not able to take any action till december and i was not satisfy with the service of jaipur service center.
To resolve my problem relate to RAM i contact hp service center lucknow my case was register with
CASE ID NO:[protected].

They return my laptop after one month with new problem after there service, my laptop fan run continuously and my key board is not properly fitted .becouse i am in jaipur i was not able to take any action against new mistake o lucknow service center.

On 27 feb 2011 i found that my charger is not working, i submitted it in hp service center jaipur.
They said that ac adaptor does not belonge to my laptop and they close my case.
on my enquiry they refuse to tell me ,my ac adaptor serial no or the name of the person to whom the charger belonges, they refuse to help me.
when i deposited my defected adaptor to jaipur service center on 28 feb 2011 after 2 days they sent me the final answer via e-mail this is as under:-

(Dear Mr/Ms KUMAR,
HP Case ID #: [protected]
STATUS: CASE IS CLOSE
Product description: HP Pavilion dv6-3043tx Entertainment Notebook PC
Product number: WZ500PA
Serial number: CNF0163GPZ
Problem description: ADAPTER NOT WORKING ISSUE(9008))

I bought HP DESKJET INK ADVANT K 209 a-z about 10 months back from Reliance DIgital, Gurgaon, Ambience Mall. When i had gone to Bangkok recently a small rat had a party for a while residing in the system. It sucked some paper pieces and the system got jammed. I took the system to their repair centre in Sector 14, Gurgaon. To my dismay and surprise, i got the news that the venue shifted to Sector 18 in Electronics city. I went there and got the product examined. The service centre people indulged in arguments and started inventing ways and means to push me out of the centre without repairing the set--citing some silly, unbelievable and outrageously funny reasons such as : you did not the bill, system out of warranty, the rats have eaten away a piece of the cable and we do not have the cable here; the parts the cable that is being eaten away by the rat are available only in Noida, you take the system to another centre in sector 14 etc. When i replied that i have come from the same Sector 14 and they have infact guided me to Sector 18 for getting the piece repaired. I wrote the complaint on a piece of paper and asked the centre in charge Mr. Deepak to sign ( phone no.[protected] stating that the HP centre refuses the repair its own product, bought around 10 months back and refuses the put the brand new piece in place citing some petty excuses. He had the audacity to sign the paper and even handed over the same to me---refusing the repair the HP printer.
Kindly take up the matter and help me
DR.V.S.P.RAO, [protected]@gmail.com

Dear Sir,
I have purchased one laptop model no-HP G62-361TX S/N-CNFO3284F on Dt.15.10.2010 from Gayatree Computer & Service in the name of my doughter Bhabhabi Bindia. At the time of purchase the company offer was Addidas Accesories / Titan watch worth Rs.2,000/.The above laptop seller was told me that the compny will inform you after you registered your name & address through mail. I have also registered it & the Registration No-2163372.Till date I have not yet received any gift coupon.I do not understand whether the seller take such gift or company has cheated me.

I therefore request you kindly take action at the earliest by which I shall be highly oblige.

Thanking you.

Prasant Kumar Nayak
Mob No-[protected]
Mail [protected]@gmail.com

Initial complaint registered to Banglore office on 10th Feb, 2011.
Complaint no. - [protected]
Stratus: Solved (God knows why??)
Comment: Just the printer-part was delivered on 22th Feb. But the problem isn't resolved.
[protected][protected][protected][protected][protected][protected]
Mail from Mumbai office on 15th Feb.
(ADV) Case ID # [protected]
Product description: HP Designjet 110plus Printer
Product number: C7796D
Serial number: MY03GH803J
Problem description: paper jam symbol
[protected][protected][protected][protected][protected][protected]
Didn't knew HP had such poor after sales service.

My self Subhadeep Debnath. I have bought a HP Pavilion dv6 3123tx notebook on 14th January'2011 from
1st infotech, Swasti Market, H. G. B Road, Agartala . Since begining I was experiencing some problems with my notebook which i have informed to my purchase point but they have told me to contact with HP customer care. Accordingly, I have contacted with HP customer care namely S. M. infotech, Melarmath, Old Kalibari Lane, Agartala. I have showed my problems to them. I have told them to replace my whole unit as it has multiple issues. But they told me that they didnot find any problem and replaced only a part. But still I am having same problems with my notebook. I have told them to replace the whole unit. But they have told that they can't. I want unit replacement.

I have bought this laptop 4 months back (model no-dv6 2043tx) product no-W2500 PA#A05 and serial number-CNF018213 HS) i have been running around with the lapto to your service centres fromd last month and the only reply i m getting is i cant help... what the hell is happening? is this how you treat your customers? is this how you value them and treat them after buying your products...? my windows is corrupted and all i am asking of you guys to come around and give my laptop in the factory configurations. please help me out as i cannot access my laptop... and windows was corrupted from the day i bought it because only 1 piece(which was being showcased) was left out and i got it whose windows was corrupted.. please help me out and solve my issues.
contact [protected]@gmail.com

Dear Sir,

SUB: Defective Cartridge,

I have purchased HP Deskjet Printer model F4488. I purchased black ink cartridge 818b on 31st January. On installation, It was found defective as it was showing low ink even before printing 1st page. I approached its replacement center Redington in Baroda on 1st of February and lodged the complaint by completing the formality. I was asked to collect the new cartridge within three to seven days. Then when I approached at the end of week, help desk said they have not received cartridge and will take three to four days more. Again, it was extended by five to six days indicating that replacement has not come from HP. Finally on 17th February, replacement cartridge was issued.

However, on defective supplies claim form they indicated as February 17, 2011 as date of claim. When I brought this to the customer service manager, she said this is the way it is because HP has replaced the cartridge today. If required, she asked me to contact[protected]. When I contacted them, the asked to write e-mail.

Questions are:
Does it take 17 days for simple cartridge replacement?
Where is the quality check on original cartridge?
Why the authorised center is hiding their inefficiencies and asking customer to sign on wrong complaint date?
What is the replacement time criteria?

with regards

Parashar M Shah
16 Amrakunj Society
Race Course
Baroda 390023

i hav got an mail on feb 14. i m confused whether it is true or fake .please hep me to find out if it is fake then take serious against those who are doing this .....


Hewlett-Packard
PO Box 1010,Liverpool
L70 1NL,United Kingdom.
To:
Batch number....XYL/[protected]/05
Ref number..24/00319/1PD
Dear Winner,
We are pleased to inform you of the result of the just concluded draws
held on the( February 9TH, 2011} by Hewlett-Packard in conjunction with
With Google Incorporation and IPod Worldwide Promotion and Microsoft Incorporation.
Your email was among the 20 Lucky winners who won £1,000,000.00{One Million Great Britain
Pounds} each in the Hewlett-Packard {Microsoft} 2011 Online Promo. This draw is being
organized to create and improve a larger awareness record for internet
user’s worldwide.
However the results were released on the { February of 11TH, 2011} and
your email was attached to ticket number (7PWYZ2008) and ballot number
(BT: 12052008/20) The online draws was conducted by a random selection of
email addresses from an exclusive list of 29,031,643 E-mail addresses of
individuals and corporate bodies picked by an advanced automated random
computer search from the internet. However, no tickets were sold but all
email addresses were assigned to different ticket numbers for
representation and privacy.
The selection process was carried out through random selection in our
computerized email selection machine (TOPAZ).This Lottery is approved by
the British Gaming Board and also licensed by the The International
Association of Gaming Regulators (IAGR).This lottery is the 3rd of its
kind and we intend to sensitize the public.
To begin the claim processing of your prize you are to contact the Online
Co-ordinator and provide him with the following information’s as stated
below, so we can proceed with the verification and clearance process of
your file.
APPLICATION FOR PAYMENT:
1 Full Name
2 Home Address
3 Sex
4 Age
5 Marital Status
6 Occupation
7 E-mail
8 Telephone Number
9 Nationality
10 Country
11 Hobby
12 Batch Number
13 Reference Number
14 Next of Kin
15 Date Received Winning Notification
16 Official Comment
MR.DAVID HENRY
EMAIL: [protected]@hotmail.com
TEL: +[protected]
FAX:+[protected]
*You are advised to forward these information’s as soon as possible to
enable us attend to your file. This email is registered and sent only to
a certified Hewlett-Packard {Microsoft} Promo winner.
Our special thanks and gratitude to Bill Gates and associates. Accept our
hearty congratulations once again.
Yours Faithfully,
Teddy Mac Leo
Head of Council/Verifications Dept.

I purchased hp laptop model HP Pavillion DV63007 TU SR.No.INA025033N from Staffi Cyber Magic, Shop No.29, Rajiv Gandhi Shopping Complex CHAMBA H.P. with Invoice No.2035 dated !0 Nov.2010 during Diwali Offer. I have submitted my details to hp computers and they gave me Unique Registration code 2261880 for this purchase. But I have not received any Diwali offer till date.

Ghanshyam Soni,
Mohalla Chowgan Near Telephone Exchange
Chamba H.P.-176310
Mob.No.-[protected]

Sir

SUBJECT: Complaint regarding non-replacement of HP-Pen Drive (8GB) after a span of more than two weeks

I would like to bring to your notice the embarrassment/humiliation undergone for seeking replacement of HP Pen Drive at ‘Digital World’ store on 09.02.2011.

I bought an 8GB HP Pendrive from Digital World dealer on 09.08.2010. The invoice no. is 3104, TIN Number: [protected]. The product stopped functioning after a period of about 5 months. Since the product was under 2-years warranty period, so I went to the ‘Digital World’ on 05.02.2011 to get replacement. The owner checked the product and asked me to come on Monday i.e. 07.02.2011.

When I called the dealer - Digital World on Tuesday, anticipating that the product may not have come due to dilly-dallying which is often observed in India, the person received my call in a very unprofessional way and asked me in a very rude manner to come on Wednesday after 11AM. When I went to get the replacement on Wednesday along with the bill at 8PM in the evening, the Digital World owner told me that the service centre closes at 5 PM, so replacement can not be given. He asked me to come some other day, and gave me his cell number (written behind the invoice).

When I enquired on Thursday 10.02.2011 at 0730PM on his cell no. [protected] about the replacement of my pendrive, again the dealer picked the phone in a very unprofessional way, spoke in a rude manner and asked me to confirm on Saturday i.e. 12.02.2011 and cancelled the call in an unprofessional way, without intimating me of the time. He had switched off the cell, when I made another call just to confirm the time to meet him on Saturday. Later after half a dozen no. of calls at the same no., the person who picked up my call said the intimation has not been received from the company, and asked me to confirm on Monday i.e. 14.02.2011.

Today, 15.02.2011 I asked the dealer, if the replacement of hp Pendrive has arrived, to my utter dismay and indignation the dealer asked me to confirm again on Friday, 18.02.2011.

This is to remind you that the dealer shows abject unprofessionalism with his customers and lacks good communication skills. I was shocked to observe such an appalling and callous attitude of this dealer towards his customers, which not only spoils his reputation but also tantamount to tarnishing a company's reputation.

I urge you look into the matter and take appropriate action against the concerned dealer and demand adequate compensation for the sheer humiliation and embarrassment faced and undergone by the customer in the past few days.

I doubt a prompt and immediate replacement of my hp pendrive even after undergoing this embarrassing experience at the ‘Digital World’ dealer's store.

Sincerely

Dr Aditya Prakash
Assistant Professor
NIT, Jalandhar
[protected]

Attachments: Scanned Invoice (original)

respected, i purchase my laptop from param computer center,ratia on dated[protected],,and hp company give offer a addidas voucher worth 2000/- i have complete the all formelty of company and i send all document to redemption address of company,dealer are not include in this offer company give direct offer for custmer..i have not recived the gift voucher,, i told to my dealer so he help us and he done many calls and emails to company person yugender dube(yogendra.[protected]@hp.com and mobile no.[protected]),, renuka([protected]@solutions-intg.com and mobile no.[protected]) they are not give response to us..i have genrate the code of redempton 2216452.. pls take action on company dealer are not include because company give direct scehme for coustmer...........
thanks
shubham mehta
contact [protected] (param computer)

I want to bring to kind notice that i purchased a laptopNB PC DV-6-3211TU on 25th dec 2010 from keerthi infosystems HP World Rajajinagar (ph no[protected]. I sent a scanning copy of the Purchase invoice and Bar coded product serial number sticker through mail on 29th dec 2010 to [protected]@solution-intg.com. I had also sent a xerox copy of the same through speed post. But till date i have not got any reply from you. I request you to send / dispatch of entitled gift. The gift voucher no 127284 and registration no 2371910. i had also writtern a letter on 2nd feb 2011. I request that necessary action may be taken in this regard.
mail address: [protected]@yahoo.co.in
M.N.Arun

I HAVE PURCHASED A HP DESKTOP PC MODEL NO HP DX 7380MT IN JUN 2008 WHICH IS FAULTY FOR DISPLAY DUE TO MOTHERBOARD. IT IS UNDER WARRANTY TILL THE JUN 2011. SO I REQUEST TO YOU SAND YOUR TECHNICAL CHAP FOR THE SAME REPAIR. I ALSO HAVE 22 HP DESKTOP IN MY FIRM. PLZ CONTACT WITH ME ON MOB NO [protected]

I had purchased a hp pavillion notebook(model dv6 3123TX)serial no.INA0450L7F product no.XV699PA#ACJ from a hp authorised dealer in kolkata(technocrat infotech)on 01.01.2011 There was a offer going on during that time Rs3000gift voucher of titan/adidas.i submitted my details on 02.01.2011.my registration no.2395694.till now i have not received any gift coupon.please insist hp india to do something in this regard.my mob.no.[protected]