HP India Complaints & Reviews

sir,
i have purchased hp photosmart C4688 dated on 30/10/2010 serial no:- CN05PHB2S3 and product no.:- Q[protected]. It is in warranty period since i am not satisfied with this product so i would like to exchange this product with a hp laser printer. Kindly take action regarding this as soon as possible..........

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BG COMPUTERS GIVES TOO POOR SERVICE AT JALANDHAR.IT IS BLACK SPOT ON THE NAME OF HP.ABOVE NAMED PRINTER WAS HANDED OVER TO THE CENTRE.MR PRABHJOT (OWNER OF CENTRE) CHARGED 800/- ON BEHALF OF REPLACING SENSOR,BUT WHEN PRINTER DID NOT WORK PROPERLY,HE TOOK A WET CLOTH AND CLEANED THE PRINTER'S PART AT MY OFFICE.IT MEANS THERE WAS NO NEED TO CHANE THE SENSOR.HE ALSO TOOK THE RECEIPT WITH HIM BY TELLING ME ITS NECESSITY OF DEPOSITING AT THE CENTRE.NOW PRINTERS HAS A SAME PROBLEM WITH SUPPLY PROBLEM.HE IS NOT PAYING ATTENTION.I AM APPROACHING HIM SINCE LAST 20 DAYS.TELL ME THE WAY. MYSELF IS RAKESH KUMAR RATHORE MY CELL NO IS[protected].THANKS

general manager,
HP laptops
respected sir/mam
i just want to say you that my lappy is giving hardware default .3 month ago its hinge got damaged due to manufacturing default.one month ago its speaker stopped working.again one speaker is not working now.i am not happy with hp laptop at all.laptop default disturb my all work as i am a engineering student and it is my major source of study and research.even my lappy is under warranty.i want that either check my lappy completely or change my lappy.i am not free to go to hp care center after some time.i want your immediate response otherwise i have to go to register complaint in consumer court.
lappy details are as follow
purchase from-S.K. COMPUTERS,SIRSA -125055
model no.-HP DV6-3019TU
date of purchase-03/11/2010
serial no. INA02904W7
product-XJ437PA#ACJ
last attended by-INTARVO TECHNOLOGIES LTD,PATIALA 14001
I hope you will take immediate action on my complaint
from
ROHIT GARG
[protected]

Purchased HP desktop which is not operational since from purchase (almost 5 weeks). Engineer visited after several follow up and concluded to replace power supply unit after 15 days of complaint loging to HP support. Then even after so many mails and calls no responce and even nobody is answering the complaint status. At last received a quotation after 35 days and again with a delivery condition of one week after order. Desktop is under warranty...

I, Ajay Qazi purchased compaq laptop on 12810 invoice no 79 model no CQS0 60ITU SERIAL NO CND9430FQJ The said laptop developed following problems 1] cd is auto ejected when cd is inserted 2]date time year changes automatically 3] laptop hangs 4] display goes blank 5] auto off 6] left side of the mouse excess heating. when i went for servicing i was told to bring printed bill with stamp and sign. i did as i was told. i have a valid VAT bill now the service centre SIMTECH COMPUTRONICS [P] LTD is saying to bring bill from the distributor.Why should consumer bring distributor bill, if it so, why does the company sell products through dealers? at the time of purchase no such terms were mentioned. so i request you to resolve the matter as soon as possible other wise if any court matter arises you will be liable to bear the expenses.

Sir ,
i am a frustrated home user of your product (hp dv6 pavilion 3049tx serial no ina0291021b laptop pc) . i purchased it on 27.09.10 and till then often i have to submit it about 9-10 times in this short period .this easily proves the inferior quality of your product.
there are following complains that wants your concern.
there is inadequate documentation and information in respect of the terms and conditions of warranty and after sales issues . i have been severely verbally misguided by your technical support as one fine day miss shweta an employee at help-desk informed me about a total replacement of laptop product if a part being replaced more than 3 times . consequent to her advice i registered a case for complete replacement it was astonishing as later a guy from customer relation informed on phone that there is no such provision of complete replacement. this is highly disgusting and pitiful from your company to inform me after holding the laptop for roughly a fortnight .
i noticed a peculiar aberration in my laptop monitor that it shows dot-dot like noise(to be more precise a salt and pepper like noise) if it is tilted a little from the normal viewing angle . one of your service center took it as a problem but others are not able to understand what i am telling to them . when they was able to identify what i am telling to them then they told me that it is unique feature of HP is t possible that HP is providing an irritating feature . I've inquired for the documents proving the subject then they told me to inform me later whenever they will be able to find the proper answer.it has been 2-3 months and till now they didn't inform me anything.
it is pitiful to note that substandard parts have been provided during all the service complains attended so far by the service cent-re. you are competent to dig out the history of repaires done at the respective service centers . additionally i supplement here for you information that : Speakers replaced 4 times ,ac adapter has been replaced once and optical dvd drive has been replaced twice .
i purchased your product with a strong faith on your company in spite of the high price and inferior specification with contemporary products of other make.but from last 11 months i am regretting my own decision because there is no consumer satisfaction at any end no body has ever told me where to complain or where to go for proper resolution of my problems . i was thinking earlier that there may be a case that my piece is faulty or some manufacturing faults happened but it is sorry to say everybody in my knowledge having the same or the other model of your's having the same problem as me .
this not only bad for me as i am not getting a bit what i wanted after spending 53000 RS but it also bad for your companies reputation as through me around 30to 40 of your customers deviated towards other companies .
so this a kind request to solve my problems and provide me the proper solutions whether it is through right and healthy parts or complete replacement.
regards .
NAVEEN PANDEY
KANPUR
(model name/serial no: Hp pavilion DV6 3049 tx / INA029021B)

I have purchased HP G42 477 TU on[protected], where as it was updated on[protected], 2ndly the charger given to me was not orignal, at the time of purchase dealer told me that the charger with labtop was demaged we will give u replaced charger after some time but the charger was not changed, The speed of the system was also slow i complaint it to the dealer a lot of times but no response was given, now the battery of the system was also not working, moreover i am facing some problem with the display also. I want to know if a customer has to face so much of problems then what is the need of purchasing Hp labtop , We have to purchase local labtops. Now i want that my labtop should be replaced rather then repair, Will u help me.

Vikas Mittal
)[protected]
[protected]@yahoo.co.in

Hello sir,

My name is Raju thakur
PH. NO- [protected]
My Ticket no is-[protected]
Serial no.CN09F12014
My hp photosmart premium C310 stop work print out ,paper sense and is within the warranty. (1 yr) I called HP 5 to 8 times before I could actually talk about the problem with someone and they give a no of REDINGTON OFFICE and there say that I have no solutions of your printer. so finally got tired of it and brought it...
Plz help

Plz help.

Plz help.

Plz help.

Plz help.

Plz help.

Plz help.

hey.
I purchased hp pavilion dextop pc on may, 2009 and now i so annoyed with HP .
It is showing blue screen msg's like 0x0000007E/24/3B etc.
I'd done sevral time complaint in hp my case id is CA1125487
Engineer came and visited my place for this issue and replace motherboard and ram that too in 3days (took lot of time) but still i am facing the same issue
My serial no. For HP dextop is Ina908053k
Now i so pissed with my HP pc. I think i took wrong decision to take hP pc.
I called HP care for replacement of the whole pc with the new one they denied.
I am also softwate engineer and i know i will be facing the same issue in future if repaired.
I want HP to replace my pc with new one.

So annoyed with HP

----- Original Message -----
From: rajneesh madhok
To: in.[protected]@hp.com
Sent: Sunday, September 11, 2011 3:52 PM
Subject: Overcharging by HP dealers, Defective Laser Printer, Loss to Government Exchequer


To September 11, 2011

To

The Chief Executive Officer,

Hewlett Packard India Sales Private Limited,

24, Salarpuria Arena,

Houser Main Road,

Audogodi,

Bangalore-560030

SUB: OVERCHARGING BY HP DEALERS, DEFECTIVE LASER PRINTER, DETAILS ABOUT THE SERVICE PROVIDER ONLY WITH TOLL FREE NUMBERS, LOSS OF GOVERNMENT EXCHEQUER BY UNDER BILLING AND OVERCHARGING FROM CUSTOMERS.

REGARDING UNFAIR TRADE PRACTICES:

That I purchased HP LJ M1005 MFP (LASER WITHOUT FAX ALL-IN-ONE PRINTER) CB376A from Secant Technologies (Prop. Litratim Mcro specilities Pvt. Ltd.), Aarti Chowk, Ferozepur Road, Ludhiana, Ph:[protected]Sales), 2424069 (Support) having serial No. CNG8C6X1KC for Rs 11,973/= Vide Retail Invoice No. RI/01411 dated 10/09/11, whereas the Maximum Retail Price of the product inclusive of all taxes is: Rs 11,349/= Before going to the showroom of the dealer, the customer made call to the Authorized person at [protected] and enquired the price of the said Printer. The said official told that the price of the Printer is Rs 11349 inclusive of all taxes.
On reaching the showroom of the said dealer ( In company’s website it is declared HP-Reseller Locator Partner Details Secant Technologies, Opposite Arti Chowk Ferozepur Road, Ludihaian 141001 Punjab Tel:[protected], [protected] Fax:[protected]. The Sales officer told that the Price will be charged Rs 11349 plus 5.5%= Rs 11,973=00 and the Bill will be provided to you for Rs 11,349=00.
I enquired the matter from all the dealers from Ludhiana and Jalandhar all the dealers are charging Rs 12,000 to Rs 14,000 in retail for the said product. Whereas the Maximum Retail Price on the carton is also printed as MRP Rs 11,349/=.
I requested the concerned Sales official and the Authorised person whose contact number is shown on the website but all in vain. The concerned person took full amount of Rs 11,973=00 and provided the cash Memo for Rs 11,349=00.
The reason of overcharging provided by the Dealer and the concerned official was that we have to pay more for the purchase of said product so we are selling the product on the premium.
The modus operendi which the consumer extracted is that the Company has paid duties and other charges to the Government on the M.R.P. affixed on the packages and the more amount collected from the customers are being hotch-potched by the dealers and the company.
When maximum Retail Sale price has been printed then in no case the product should be sold over and above the M.R.P.
The company and the dealers are earning huge by defrauding the customers and the Government.
The short point required to be decided in the present case is that the amount collected by the dealer over and above the maximum retail price affixed on the Printer packages should be enhanced properly and the loss to Government Exchequer should be stopped.
The company should pay the Custom Duty/ Excise duty on the actual amount being charged from the customers and the retailer should also pay all the Government dues as per the amount charged from the customers.
The said amount collected over and above to the maximum retail price is the income in the hands of the Seller and so the amount so charged is not being accounted for and the loss to Income tax department is also being made.
The confirmation of the allegations can be made on the survey to dealers.
The dealer is getting the signatures of the customer that the sale of the product is being made at under valued amount.
Loss to Government exchequer is being made by under valuing the invoices whereas the dealer is charging more than maximum retail price from the customers.
The dealer’s margin on the M.R.P. and the company’s transaction with the dealers are evident that the malpractices are being done with the connivance of the company to loot the customers and the Government as well.
The under value invoices raised by the dealers show that the loss to Government exchequer is being made in crores all over India.
The value of Custom Duty/ Excise duty is being paid to the department on Maximum Retail Price of the product. The modus operendi that the products are being sold over and above to the MRP to customers and ultimately the loss to the Government is being made in the tune of Excise Duty, VAT and Income Tax.
Why the customer bought the amount over and above to the Maximum Retail Price. Because the said product is available in the market and from one to all the amount is being charged over and above to the MRP by all the dealers. SO THE CUSTOMER IS UNDER THE COMPULSION TO PURCHASE THE PRICE OVER AND ABOVE TO THE MAXIMUM RETAIL PRICE WHEN THE SAID PRODUCT IS NOT AVAILABLE IN THE MARKET AT THE RATE FIXED AS MRP.
The explanation is that the goods are being sold at under value and the amount as Custom Duty/Excise duty is being hotch-potched by the company and making loss of crores of rupees to Government exchequer.
The points kindly be considered and the Revenue loss to Government Exchequer kindly be curtailed for the development of nation.
REGARDING DEFICIENCY IN SERVICE:

1. The delaer don’t care about the Service to the customer. The packing of the product is being opened instantly and simple TEST PAGE is being printed by the Printer by the dealer without providing the knowledge of the functions of the Product though the amount has been overcharged.

2. The printing matter of the Printer has problem in getting printing properly. As the matter printed, missed printing on so much area.

3. The dealer simply provided the Customer Care Toll Free number. No details of the HP Customer Service Providers numbers have been provided.

4. The HP Laser Jet M1005 MFP printer is very slow when we want to print. It takes almost two to three minutes to do copying before trying to print. Its really very bad because if the print job is big, it takes much time.

Kindly look in to the matter and oblige.

Regards,

Rajneesh madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected], 268210,[protected]M)

Tele-fax:[protected], E-mail: [protected]@yahoo.com ; [protected]@bsnl.in

sir or madam,
I am bablu choudhary purchased a new brand hp laptop on[protected]model number=G62-455TX ,serial number=CNF0477C45 ,PRODUCT NUMBER=XV925PA#ACJ) from E-ZONE hyderabad central shopping moll by the same name(bablu choudhary) but i cant able to prepare my laptop recovery cd and now i have number of problem with my laptop.1.internet explore is not working,
2.computer run normally,
3.audio vidio problem,and many more...

so kindly post my laptop recovery cd on the following address...

1.village=darhar(south-tola)
2.post office=laheriasarai(846001),
3.district=darbhanga,
4.state=bihar,
5.polish station=bahadurpur,
6.father name=ravindra choudhary,
7.contact number=[protected]

We are regular user of HP Products from last 20 years. We had purchased a HP LJ 1020 Plus Printer
from your Dealer M/s Sogo Computers Pvt. Ltd., Bangalore -25 Phone No. 22276829, 22273981 on
13/7/2011 and the printer worked for about 10 days and suddenly stopped working - when we
gave a print, paper was coming out without printing. We had given a complaint to the said Dealer and in turn they sent a person who said that the sensor broke. Now our Dealer says that it is not possible to rectify or replacement of the part is also not possible even though the printer is new, under warranty and also used for only 10 days. We have used the said printer very carefully and only trained person had operated the printer. From several years we are using the HP printers and using the printer is not new to us. We had got the defective printer from HP and it has to be replaced by HP for esteemed customer like us. The Printer Serial Number is CNCFT 11195.

Your immediate action on this issue is highly appreciated.

Regards,

P GOPALAKRISHNA BHAT
MANAGER - HR
PEENYA INDUSTRIAL GASES PVT.LTD.,
NO. 313, 8TH CROSS, IV PHASE,
PEENYA INDUSTRIAL AREA,
BANGALORE - 5 60 058
Mobile No. [protected]
email : [protected]@peenyagas.com

Starlite Pavillion, Patwari Enclave, Hyderabad not providing service as claimed in their advertisement.
1. 24 hours water seepage.
2. Swimming pool not there only heap of trash.
3. Visitors room not furnished.
4. No Intercom facility / wiring-false claim by Builder.
5. No TV wiring
6. No Internet connection / wiring
7. Lift not functional - to save electricity ?
8. No Metaled road all roads damaged.
9. Misbehavior of Builder / his employees responsible for maintenance - free of cost.
10. No Gymnasium - false claim by builder.
11. No Manjeera water supply in majority of flats.
12. Noise level between 60 to 80 DB on many days. No peaceful locality
I am one of the occupant of the apartment

Complaint No.: [protected]

I purchased this HP Deskjet Ink Advantage All-in-One series K209a on 2 July 2011.

On 25th Aug 2011, I called up the HP service centre to lodge a complaint (req. no. [protected]) to mention that the printer was blinking and not allowing me to print. I was instructed over the phone to open up the printer, remove the colour cartrige, and wipe it. He even instructed me to take a piece of cloth and wipe inside, which I did not do, in case I broke something. After putting the colour cartridge back, the printer was still blinking. The rep asked me to print a test page and tells me that the problem is with the cartridge. He tells me that the cartridge is an accessory and is not part of the printer. Therefore, I would have to physically take the colour cartridge along with my bill to Vikhroli or Andheri where they would examine it and decide what needs to be done. I tell him that I am staying in Navi Mumbai and I do not have the time to go and have the cartridge checked out, if even there is a problem with the cartridge. After much pleading he finally agreed to have someone sent over (onsite req. no. 3574114).

On Saturday 27th August, at around 5:50 pm, I got a call from their engineer saying that he was coming over to check the printer. We waited for him but he never showed up. He didn't even bother to inform us that he could'nt make it. No one showed up on Monday either. On Tuesday, I got a call again at noon saying that he would be coming in 1 - 1.5 hrs. After making several calls since that time and he finally showed up around 7:15 pm. He checked the printer, replaced the cartridge with one of his and showed me that it was indeed the cartridge that was at fault. He again told me that I have to take the cartridge to Vikhroli or Andheri to have it looked at. Or I could take it to my dealer.

Today, I went to Croma, Vashi (Dealer) from where we purchased this printer. They told us to speak with a co-ordinator, Santosh Patil at Vashi, HP service center. He very rudely tells us that they will not replace the cartridge. He also tells us that we have to take the cartridge to Vikhroli.

What I fail to understand, is, when HP has a service centre in Vashi, why is it that I am being asked to take the cartridge to Vikhroli. First of all, when their engineer came over (that too, after 5 days), it was his responsibility to take the cartridge with him and forward it to whichever dept. it needs to go. Why are HP categorizing this integral part of the printer as an accessory and apart from the printer. Can their printer function without it? That too, this cartridge (HP 703 Tri-color ink cartridge CD888A) is the same one that came with the printer when we purchased it. I had not even used up 10% of it.

It has not even been 2 months since purchasing this printer. And I am sure that I am covered to get this replacement. However they are just stalling and making me run from one service centre to another, so that I get frustrated and finally give up pursuing this matter.

I have even emailed Mr. Rakesh Rasalam (Service Head) regarding this matter.

I did not buy a HP product to get this sort of disservice.

Action needs to be taken against such companies for this type of malpractice.

Dear Sir
I Purchase a Laptop from Kadam Marketting Ltd., New Delhi Product No. LQ460PA#ACJ Serial No. 5CH1120JVD , My Window is Fail & USB Point Does Not Works.

So I Requested You to Solved This Problem

My Name - Kishor Jain
Address- M/S Ashok Trading Comapny, Moti Bazar
Hathras
Phone No.[protected], [protected]
Email ID. ATC[protected]@rediffmail.com
Thanks & Regards
Kishor Jain

i purchased compaq 621 norebook after 3 months its speker creates problem i take it to hp service center (micropro raipur chattisgarh) after going to 6th time they gave my notebook back but that also when i started the notebook at my home it suddenly after some time it suddenly stops working like what happens when their is no ups and sudden power failure. I then made a call to service center but they didnt pick up the call

We have purchased one HP Deskjet 1050 3-IN-1 from M/s. New Version India Pvt Ltd.

Within week time the ink has finished and the supplier provided a new cartridge and charged Rs.970/-
We got print around 50 copies and then the ink show as ink low level . the supplier then arrange to get it refil and charged Rs.150/- But before getting two pages again it starts as ink low level.

If every day we have to pay Rs.150/- for a single copy then there was no need to purchase thin printer where the stationery xerox charges only 50 ps per copy.

So find a suitable solution immediately for this complaints.

P.A.Vasudevan
Vasco Global.com
Kalaivanarnagar

I HAVE A HI-END PRINTER MODEL C-8188 FOR WHICH I HAVE NOT COVER UNDER EXTENDED WARRENTY ( PURCHASED -2008 AUG ) & GET ERROR MASSAGE ON PRINTER DISPLAY I HAVE ASKED THE SERVICE CENTRE THEY REFUSED TO SERVICE IT AS THE SPARES ARE NOT AVAILABLE / NOW THE CUSTOMER CARE ( CONTACT VIA-MAIL & PHONE ) REFUSED TO SERVICE THE PRODUCT WITH COST OF SPARES & SERVICE AS THE [PRODUCT IS OUT OF WARRENTY / IS IT TRUE THAT THE COST OF THE PRODUCT IS ZERO IF WARRENTY PERIOD IS OVER OR EXTENDED WARRENTY NOT TAKEN FOR THE PRODUCT/ IF I HAVE EXTENDED WAREENTY THEN HOW THE COMPANY REPAIR IT/ IAM AGREE TO PAY THE COST OF SERVICE/COST OF SPARE WHY IT WILL NOT BE REAPIRABLE
PLZ. HELP ME I HAVE PURCHASED THE PRINTER ON AUG 2008 WITH COSTING OF rS.20,000/-
WHICH IS ALSON NOT COMES TO ZERO EVEN WE CALCULATED THE DEPRECIATION CHARGES AT 40% pa.
HOPE YOU WILL BE CO-OPERATE TO FIND THE SOLUTION

UMANATH MISHRA
5,BASUNDHARA COLONY
KANAN VIHAR PH-II, PATIA
BHUBANESWAR, ORISSA-751024
[protected]/[protected]/[protected]

My complaint is regarding the petrol pump at Lullanagar. The name of pump is Auto Lines and this is opposite to Mount Carmel school.

This incident has happened two times with me and my doubts have been confirmed after second incident.

While filling the petrol the attendant asks me to check the zero reading. I asked him to fill a petrol of 2000 Rs in my car. He starts filling and I can see the meter moving. The meter stops exactly at 300 Rs. Not a single Rs extra. The guy then tells me that the power has gone and he will need to start the filling again. Second times the meter shows a reading from 0 to 1700. The guy will not give me a receipt saying that there is some problem in filling machine. he will give me handwritten receipt. When I check my fuel indicator I can clearly see that my car was not filled for 2000 Rs. I am very sure that the initial three hundred was never filled.

This happened twice with me and both the times the meter stopped exactly at 300. There was no power outage at any of the shops nearby or houses nearby. I don't understand why there was power outage only on his pump. When I get my car filled for 2000 Rs at other pumps I can clearly see that my indicator moves to tank full sign. I have been cheated of 300 Rs two times and I am feeling very bad because I could not do anything to punish them.

As a proof of purchase I have credit card receipts with me that have date and time of purchase printed on them. I am sure if you check your readings for given date and time you will find out that there was no purchase of 2000 (or 1700 and 300 in combination). I want my hard earned money back.