HP India Complaints & Reviews

Ref.: HP Officejet Pro 8500 A - Serial No.: MY99E5309W - Item No.: CB023 A - 67203

We have purchased this printer from Staples Future Office Products Pvt. Ltd on 10th August, 2011. The next day we complained to them that the printer is having paper pick up issue.

They said dont worry, they will complain to HP and HP engineer will resolve the issue.

The engineer from Redington, did arrive to our office on 19/08/2011 and informed that the product is defective and cannot be repaired. They issued us a DOA letter from their office - their Equipment Service Request No.: ININ[protected].

They advised us to take the printer along with DOA to the dealer and he will repalce this product immediately.

We went to Staples on 23/08/2011, at 7.30 PM in the evening and they made several excused and made us wait till 10.30 PM and refused to accept first the DOA and after told us that they donot have same model with them and cannot give replacement.

We donot know what is the brand image of HP. As the dealer have severely damaged HP brand image and refused to accept letter from HP service centre.

We have gone through severe mental trauma for the last 15 days since the time we have purchased this HP product.

We have attached herewith copy of our purchase invoice + DOA letter received from Redington and refusal letter received from Staples.

We request you to please kindly look into this issue on priority basis and resolve our problem.

Looking forward to litsening from your side.

Thansk and regards,
Rakesh Mehta.
Mobile no.: 91 - [protected] / 91 - [protected].
remo.[protected]@gmail.com

Dear beurau,

This is to complain about an authorized gas dealer of HP. Dealer Name : "Honesty gas services".

They dont entertain people or their calls for any kind of query, bookings etc. They ask all to book their Gas refill through mobile IVR. However, there are many who don't know hw to use mobile phone. My family members are not that expert in using gadgets. When my family member approached them at their office they were abusive and the female seated at help desk were very rude and they said "COMPLAIN WHEREVER YOU WANT, NO ONE CAN DO ANYTHING", this is not the case only with us but with all members of that particular dealer. Kindly take some necessary action OR else I may have to start distrust using this site. If this site is not fake. kindly prove it. My contact num*[protected].



Regards,
Francis

Sir,
I have purchase 21.06.2011 hp laser printer 1213nf . but koi bhi complaint sunne ko tyar nahi. my phone no [protected]

Dear Sir/ Madam,

16-18 months back I had buy a new HP monitor, which was cost around 12 thousand. After 1-2 month o[censored]se a lot of problem starts. Time to time I use to talk to HP customer care for solution. Once or twice, their engineer came to check the problem and commit that the problem will not occurred anymore but it continue til date.
Since last two months, I am in correspondence via phone with HP customer care to replace the monitor with new. They promise to replace but at the time of delivery, they cheat me and delivered USED MONITOR, which is in the worst condition, than my monitor. Now they are saying that they did not commit to deliver new monitor.
I belong to a poor family and at the time of purchasing, I took a loan from my company to buy this monitor. Since last two month, I call to HP. They often use to reply that they will get back in 2 days. But till date did not get any solution. That why I decide to put a case in consumer court to take the right action against these cheater and to short out the matter as earliest.

Your help in this matter will be highly appreciated.

My Mobile Number : [protected]

Thanks in advance

Dinesh Kadam.

Dear sir
I have bought Hp printer 1005 Laser in Feb 2011. The company has given the warranty of One year. According to the company the power supply of the printer has been replace by the company three times, i have been asked the voltage rating second time and considered ok the given voltage rating.
Now again according to the company the power supply of the printer is damaged and HP company india is not refused to change the power supply under warrenty.

Sir, my point is that the HP company has given me the defected printer, as the voltage rating of my premises is correct then the fault would be of the company and the company should repair my printer under warranty as the warranty period is going on.

Dear sir, please give me the best solution of my complaint as early as possible.

Thanks

Amit Garg
CB5/77 Subhash Nagar
Bareilly (U.P.) India

Mob. : [protected]

From: Surendra M. Rawat [mailto:s.m.[protected]@bindalpapers.com]
Sent: 22 August 2011 10:49
To: 'M&N Notification'; 'rahul.[protected]@hp.com'; 'sapthagiri.[protected]@hp.com'; 'Kamble, Rahul Arvind'; 'tajinder.[protected]@hp.com'; 'sapthagiri.[protected]@hp.com'; 'Singh, Rajiv Kumar'; 'Choudhury, Raj DebashishNarayan'
Cc: '[protected]@sify.com'
Subject: RE: (ADV) Case ID # [protected]: - Surprise of your Action/ closing complaint without attending my problem


Regret, inspite of attending and resolving my problem (Notebook was under WARANTY period), you have unilaterially, without responding satisfactorily to my complaint, decided to close my complaint. This shows your poor customer service and poor after sales service to product under Warranty. It seems you are cheating customer, mentioning product is under warranty.

Now, I find you have failed to attend my complaint and practising unfair means of business ethics, giving false product warranty. I making my complaint publicily and informing consumer forum for you unfair business practice.

S M Rawat



-----Original Message-----
From: M&N Notification [mailto:[protected]@hp.com]
Sent: 22 August 2011 09:43
To: s.m.[protected]@bindalpapers.com
Subject: (ADV) Case ID # [protected]: Closure of your request

Dear Mr/Ms Rawat,

HP Case ID #: [protected]
STATUS: CASE IS CLOSED

Please note that if materials are being posted to you, this notification confirms that these materials have been ordered.

Product description: Compaq Presario CQ62-105TU Notebook PC
Product number: WK970PA
Serial number: CNF0103CDV
Problem description: IN//MF/Standard(3BD)//Compaq Presario CQ62-105TU Notebook PC/Battery Issues/

If you have any concerns regarding the closing of the support request in our systems, please don't hesitate to contact us using your usual phone number.

Use this portal for support under warranty or out of warranty:
http://h20564.www2.hp.com/portal/site/hpsc/public/scm/home

Use this portal if you have an HP support contract or HP Care Pack:
http://h20564.www2.hp.com/portal/site/hpsc


Yours sincerely,

HP Global Delivery, Technology Services

Hi,

I purchase HP G4 series laptop on April 2011. It stopped working on 23 June and on 24 June i created a request with HP customer care (tele call). They got some information from me about the problem. I replied the problem is, laptop not booting up due to some heating problem. error code is 90B. HP customer care said, technician will visit your home and get laptop repaird within 2-3 days.

I waited for 3-4 days and when none came, i called up HP customer care again and asked about the details. They said the part that is to be replaced is not in stock and will take next 2-3 days.

There after i had to follow up with them for 8-10 days. I can't understand without looking into the laptop how can they say which part is bad. I again coperated and wait. Finally after too many followups i got it repaired on 15 July ( WORST SERVICE I HAVE EVER SEEN, THEY TOOK 25 DAYS).

I was happy that though it took 25 days and my hardware got replaced, it got my laptop working anyway.

Now the issue is, same problem is coming. Again laptop is not working fine and i analyzed the issue and it is the same problem. "System can't boot up as heating system of laptop is not working fine and could lead to data/ OS loss".

I again called up HP customer care and asked them to get my laptop replaced.
As i dont want to continue with defected piece. Within 4 months of purchace i am facing same problem twice.

Now how can i take things granted that after replacing some hardware laptop will work fine. Please note that problem is same and HP engineers will be same and same hardware will be replaced.

I have invested 45,000/- in HP laptop and still suffering with the product outcome, suffering from the services that HP provide. HP customer care executives says that they can't replace it as it doesn't fit in their 15 days window for replacement.

IN SHORT I WANT TO SAY THAT, I AM SUFFERING AFTER CHOOSING HP.
I HAS WORST SERVICE, PRODUCTS, NEVER GO FOR IT.

Now i am looking for putting up my complaint in consumer forum, where i can ask for replacement of defected laptop.

Please suggest.

Regards,
Vishal
Mob:[protected]

I Jai dev Dhiman have a plotter Model No.111 of HP Company which is purchased by me on 30.05.2011 the cost of that plotter is Rs.67000/-. Now, from last 20 days that plotter is not working and after making so many complaints on helpline number they give me my case ID [protected] and assure me that their executive visit and check that plotter. After that their executive came on 05.08.2011 and check that plotter is not working, he change some part of that plotter and check that the existing part is working properly he assure me that he came another day with some more parts. On 09.08.2011 one executive came with some more parts and check that plotter, but the existing(old) part of plotter is working ok, he is again assure me that he came back with other part. On 11.08.2011 he agains visit my office with some more parts but no fruitful result came, after that on 17.08.2011 he visit my office with some more parts after a try of 2-3 hours he is fail to resolve the problem of plotter. Due to this act of company I am facing a great loss of money as well as mental tension which is not compensate in terms of money.

It is therefore prayed that directions may kindly be issued to HP Company regarding replacement of my said plotter with new one and pay the compensation amount of Rs.20000/- in terms of financial loss caused by said plotter.




Jai Dev Dhiman
[protected]

1. Dear VARKIS,

Thank you for sharing the details for claiming Reebok gift voucher.

Your reference code is:2959453

The Product details which you submitted are as follows:

Product Model No.:HP DJ 2060
Product Serial No.:CN11C33GYB
Retalier Name:CYBORG WORLD
Retalier City: MUMBAI

Yours Sincerely,
HP India




2. Dear VARKIS,

Thank you for sharing the details for claiming Reebok gift voucher.

Your reference code is:2959488

The Product details which you submitted are as follows:

Product Model No.:HP DJ 2060
Product Serial No.:CN11C33GYB
Retalier Name:CYBORG WORLD
Retalier City: MUMBAI

Yours Sincerely,
HP India


Dear Sir,

Please see the details of registeration twice with HP for claiming the Reebok Gift Voucher for on purchase of HP printer deskjet 2060 on 04.07.2011


Thanking you,

Kennedy

i had bought laptop of compaq and then there was scheme of free kodak camera with that laptop. for that free gift i have to give information online and to send a draft of 1299 to the company. i had done done both the things. company deduct the money from my account but till now i have not recieved my gift. please do something

Hi
I purchase hp pavalion DV6-3017TU NB PC INDIA Serial No. INA0330C1P on 17 th Nov 2010 now its disk stop working and blue screen came after few minute it display message no start normaly I display these massage it happen quit frequently I send u 3 error report
1:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 1758E8ED
BCP2: 00000002
BCP3: 00000000
BCP4: 8A6EA58F
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:WindowsMinidump[protected].dmp
C:UsershpAppDataLocalTempWER-43617-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:Windowssystem32en-USerofflps.txt

2:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 5642DC32
BCP2: 00000002
BCP3: 00000000
BCP4: 8A71E58F
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:WindowsMinidump[protected].dmp
C:UsershpAppDataLocalTempWER-40731-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:Windowssystem32en-USerofflps.txt

3:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 00000014
BCP2: 00000002
BCP3: 00000000
BCP4: 8A747BF2
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:WindowsMinidump[protected].dmp
C:UsershpAppDataLocalTempWER-46113-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:Windowssystem32en-USerofflps.txt
plz reply soon on [protected] or mail me [protected]@gmail.com

Complaint ID - [protected], Case ID - 3540368
[protected] Ms Sangeeta (Contact number provided by HP Customer Care)
It was promised by HP customer care that some one will be visiting to sort out the problem with in 48 hrs. When no one came, I called on the above number after 72 hrs, response -
1. Sangeeta has left job
2. Engineer will be visiting by 10 AM tomorrow. Since today morning I have called atleast 5 times, every time time was incremented by half an hour.

Still I am waiting for some one to look at my printer which is not printing properly since I purchased it. Initially it was told that because of set up catridges this problem is coming. After changing the catridges also no change in quality of printing, also catridge current status is showing only 20% remaining after printing only 10 pages in b/w draft mode with very poor quality.

This is to bring your kind notice that shopkeepers at Nehru Place doing black marketing of HP printer. I bought a HP M1005 MFP on 1st Aug. 2011 from Future Systems, 109, Deepali, 92 Nehru Place, New Delhi-19. The MRP of the product is Rs. 11300, but he sold me at Rs. 13400 and provide me the bill at MRP.

I would strongly request you kindly take strict action against the shopkeeper and others who are involved in this kind of activity. As far as I know this kind of act is a punishable offence.

Please take action.


from:
Shaikh shamshul Aarfin
ss.[protected]@gmail.com

i Shashank gupta buy laptop on 1 sep 2010 hp model number(dv42126tx) and serial number(INA02205C5)laptop, on that i check all those settings and all its OK,but on second day the touch pad hardware problem occurs ,the retailer told me you have to go service center agra ,at that service center, they told me its software problem , you have to leave laptop for 7 days ,after that the problem will occur again they told me leave it for 7 days again ,it happen 8 times till now ,i am suffering that problem as same as it, i complain many times they told me its software problem we cant solve that ,now i fire complain online but they told me your laptop is out of warranty you need extent your warranty ,as company Nome's they provide 1 year warranty on that.plz help me i am woking person and lots of woks to do,i have all the recipt and bill.Hope you help me and solve my problem
My Mobile number is([protected])

We unfortunate to purchase hp printer last october 2010. The printer is still under warranty since the day of purchase fax line is not working we are trying to book the complaint but of no use after long intruction follow ups we end up with no result. we are very much fed up of hp printer, really we dont know whom to give complaint to solve our problem.

This is with severe sadness that I am filing the complaint with you regarding your vendor Data care Corporation at Deccan (DCC), Pune , Maharashtra , India.
My company (Jaguar Solutions Pvt. Ltd.) had purchased a HP LJM1136MFP printer from DCC on 13th March 2011 for Rs9600/- wide invoice number[protected].
Suddenly in the month of June the printer developed some problem i.e it stopped scanning and copying and was displaying E 8 on the display panel.
We took the printer to DCC on 21st July 2011. They informed us that the printer needs to be replaced and that they would call us to collect
the replaced printer. We did receive the call and went to collect the replaced printer. To our surprise we were handed over an old printer of the same model.
I would like to have an understanding from you guys as to what exactly is the process for the replacement in case of faults appearing during the warranty period. Do you guys give an older unit to replace the faulty new units.
Awaiting an early revert.

Vivek
[protected]

Dear Sir/Madam

I am writing this email to present my dissatisfaction with the costumer service in Iran. I have bought a Hp Photsmart C4183 All-in-One. Recently, I needed to replace its catridge. I bought one from a HP center claiming to be the HP representative office. Unfortunately, the catridge was damaged and when I returned for the warranty, I found no one accountable for the warranty. Therefore, I lost my money. I do not know who is responsible for recomansation of the damage to me, but I want to say that Iran is full of HP products, but there is hardly ever customer service for its products. Thus, the reputation of HP products have been severly damaged.

I wish that someone in the HP company send me an email to receive the information about the HP representative office in tehran, Iran.

[protected]@hotmail.com

Vaismoradi

Dear Sir,

I purchased a HP desktop (model : a6710in , s/n INA84703CJ) from Radhika Associates shop no-17, Birla market Renukoot Sonbhadra UP in March Ist week 2009.
That time I sent a DD of Rs 999 for offer as your scheme o[censored]PS and PRINTER.
I have received only UPS through Overnite Express courier on dated 19/08/2009.
BUT I NOT RECEIVED THE PRINTER TILL NOW.
Now already two year has been past. I already sent mail many times but no reply from HP.
I am to much disappoint on this and I really wonder whether this is happening at HP as this a very big MNC.

Please do the needful action as earliest possible.

FILE NO- 99854
RE NO –[protected]


Regards!

Sanjay Kumar Srivastava

Qtr No- I - 844 , Hindalco Colony
P.O.- RENUKOOT
Distt- SONBHADRA (UP)
Mob- [protected]
Email id- [protected]@gmail.com

Custmer Name is sunil dagar . hp laptop G42-460tu . seriel no.CNF0460H9R . product no . XV923PA#ACJ ... CONTACT NO.[protected] .. Sending adress .C4G - 94 - A . Janakpuri new delhi. Plz give me my free gift ..Custmer Name is sunil dagar . hp laptop G42-460tu . seriel no.CNF0460H9R . product no . XV923PA#ACJ ... CONTACT NO.[protected] .. Sending adress .C4G - 94 - A . Janakpuri new delhi. Plz give me my free gift ..

I purchased HP All-in-one printer on[protected]. My printer is not working since[protected]. I submitted the printer in Redington Service, Shivaji Nagar, Nagpur on[protected] Registration no: CN9CEBMOJZ) . They told me that your printer problem would be resolved within a week. They checked the printer and told me that the cartridge holder is not working, it needs to be replaced.
After a couple of days i called them to ask about the replacement but i got negative response. After three days again I called to check about the replacement but they told me that they don't have the part and asked me to wait for three days.
After three days they told me that the part is not yet delivered to their service center.And again after three more days they are giving excuses that the part we received is not compatible with your model. The part in your model is not repairable etc.
HP have the worst after sale service compared to other brands.