HP India Complaints & Reviews

I bought hp compaq presario laptop on NOv 1 2010 from CROMA electronics, Above STAR bazaar ,Koramangala Bnagalore.. Since I was held up with my work I did not use use it until Jan 7 2011.When I switched on laptop it did not boot up and even if it boots it was getting hanged. So I immediately next day when I went to HP service station they said there is some issue and they need to find what it is. After 2 dyas when I call them they tell wrong mother board of laptop was placed and it has to be replaced.other than that no issue. As I am not aware of the laptop I said you can go ahead. After 15 -17 days when I call they said since it required lot of approval it took so long to replace it and it is now ready to take home. When I went there to collect my laptop, they say there is some issue with processor and it has to be replaced and they have registered as another case and I cannot take it home.They did not even inform me on this earlier.Finally I got my laptop home delivered on 2/2/2011. I was happy to collect it. When opened it I see that most of the devices like blutooth,camera and nothing is working . What I understood id I have put 34000 to buy scrap product. Please help me at earliest to get my laptop replaced.
Laptop details: CQ 42 - XC655PA
Serial No: CNF0218F2N.

Whom should I ask to replace. it .When I go to dealer they say it is not their issue. HP Service says it is not their issue and we cannot trust any of the electronics devices. You are the unlucky person to get that worst laptop .
Should I think that CROMA sells scrap product of the hp itself makes scrap.

Please help me .

Regards ,

Aravinda
[protected].

Purchased a HP Deskjet K209a AIO Printer and facing a horrible experience with the scanner part. Scan (either from TWAIN or WIA) is failing, giving a device busy message all the time. Screen shot attached.

Hello,
I have opted for HP Care pack on 31/10/2009 which is valid till 2/11/2011.This care pack service included replacement of HP Adapter.I have invested Rs.6500 for this care pack but now replacement of adapter in removed from HP care pack.

I have issue related my HP adapter but now its not covered in this pack then what is the use of taking this pack, my problem is still not resolved regarding adapter.You keep on removing the items from pack without giving any prior information.If you remove items from this pack then what is my fault because when i opted for this pack replacement of adapter was included.

I will be obliged if you resolve my adapter related issue to the earliest. Hope you will understand my problem.
Thanks,
Dhiraj Saxena
Mob:[protected]

I bought my HP Pavilion Home PC a6450in in the summer of 2008.Included in the HP monitor w1907.A couple of weeks ago, my monitor's display went and I dutifully contacted HP's service center.They told me they would get it checked and they kept their word.Where they faltered and failed was in delivering the actual after sales service.Their service center is located in Okhla and goes under the name of Redington India Limited.The outsourced service center also handles the after sales service of other companies as well.Anyways they replaced my monitor's lcd panel,power board and conversion board multiple times,surprisingly failing to make it work each time.This went on for several weeks where I also found out that all parts are either repaired or refurbished.I have written to the MD of the company, Ms Neelam Dhawan and received no reply.I've also written to the Director and CEO(worldwide) but no one is interested one bit.The situation has completely deteriorated now and I am unable to do anything.I've told them that I may have to recourse to the legal system if they do not sort out this fiasco but their supervisor told haughtily told me to give it a try. The head of LCD division at Redington India, Ms Baljit, also is beating around the bush buying time so that the warranty period gets over. It is shocking and surprising that a company of such refute is displaying such uncivil and uncooperative behaviour with its customers. It is indeed a sad day for you HP, that I. a fan of your technology and an admirer of your products, has to publicly display my outrage and stinging disappointment at your after sales service. Shame on you!

Dear Sir,
I have purchased one HP laptop model no-HP G62-361TX S/N-CNFO3284F4 under Invoice No-1037 Dt.15.10.2010 from M/s.Gayatree Computer & Services, Link Road, Cuttack. That time the offer was for Rebok Assessory or Titan watch worth Rs.2,000/ and one anti-virus software valid for 1 year.The offer for Rs.2000/ not yet received by me and the anti-virus expired after 60 days.

Hence you are requested to instruct to submit the offer worth 2000/ & antivirus software for further 300days.

Thanks
Baibhabi Bindia
C/O -Prasanta Kumar Nayak
North Madhuban,
Dhenkanal
Mob No-[protected]
E-mail ID- [protected]@gmail.com

I HAD PURCHASED A HP PAVILION DESKTOP PC (MODEL NO.- P6570IN BN718AA#AJC SR. NO.-INA03305HX ) ON 29.12.2010 FROM MCW INTERNATIONAL(HP WORLD)32 CHOWRINGHEE ROAD ; KOLKATA 700071(CYBER WORKS).
THE OFFER WAS GAMING MOTION SENSOR(SWING OFFER) FREE.AFTER SENDING THE DOCUMENTS ON LINE, REQUIRED BY REDEEMPTION CELL TILL THE DATE ,I HAVE NOT RECEIVED THE ACKNOWLEDGEMENT OR THE GIFT.
YOU ARE REQUESTED TO HELP ME TO GET THE FREE SWIG OFFER FROM HP.
MY CONTACT NO.- [protected] / [protected] /[protected]
EMAIL- sarkar.[protected]@rediffmail.com / [protected]@ntpc.co.in


dated- 02.02.2011 KANCHAN KUMAR SARKAR.

I bought HP Laptop dv4-1318TU in June 2009. For the past three months the touch pad hasn't been working. I took it to HP Service Centre in Safdarjung Enclave (TECHNOLAND SYSTEMS LIMITED) and they told me that the touch pad has to be replaced.

I gave them my laptop on 12th December 2010, and they told me it would be ready in 5-6 working days. When it wasn't done in the said time, they said ten days more and after that 4 days more!

Later they said by 26th Jan 2011, but when I called on 27th it was still not done. Now its February and its still not repaired.

Calling HP consumer complaints is of no help!

Dear Sir/Madam,

I purchased a HP laptop worth rs 41,500 on 25th Dec 2010 and during my purchase there was a 3000 rs gift voucher. According to HP, to get the gift voucher i had to register my product serial code on HP website and mail to HP scan copy of product serial number and purchase invoice. I completed all the required formality and it was mention on HP advertisement promos that after registering and mail to HP you will get the gift voucher within 10-12 working days but now it is passed more than 25 working days i do not get any gift voucher also not getting any update from HP side.

Plz lookup into the matter.

Regards,
Kashif
[protected]

I Have Hp product Printer Desk jet All-in-one F370.
today i gave my printer to repair,problem was error on detecting cartridge.He told you have to change the ca-ridge part cartridge is not having any problem.
He charged me Rs.850 He told me i have repaired and then i got my printer,after coming to my home i see the printer is not working and still showing same problem.
Please show attached photo's to an expert.
easily it can be detect that old ca-ridge is not alienable with my printer at all.
then tomorrow i will go there for this what they will say!!!!!??????
Service Center is in Marris tower center point aligarh up India.
My name is abdul [protected]

Respected Sir,

Hi,

I had purchased a Deskjet 2050 HP printer on 17th Jan 2011 around 1:30 pm. When i brought the item at home & removes the tape. the Input tray that is on top on the printer was broken. There was a crack on the on the corner of the input tray. Within an hour around 2:30 i called the dealer to replace the tray but they refused and ask me to talk HP customer service. I had made a call to your customer service, they suggest to send a mail to esc.[protected]@hp.com.

I mailed them then I received call from Rachna from esc.[protected]@hp.com., she initially said item will be replaced. I just need to send photograph of the broken parts and mailed to the dealer they will replace it. I talked to the dealer they again refused. They want DOA. Most frustrating part it almost 10 days I have not used the printer. First I talked to Rachna on 19th of Jan then she did’t respond. I shouted on customer service talked to supervisor then on 24th Rachna called without giving any proper solution, she promised to call back. Since I had not received any call. This is the worst customer service I have ever received. You want me to take some legal steps against you.

I will request you to please respond ASAP. You can call me at [protected] or[protected]. ormail me at [protected]@rediffmail.com.

with regards
Lalit

HP Deskjet 2050
Serial No. CN08O293NQ
Regulatory Model No. VCVRA-1001

The item was purchased at
Shri Chand Computers Pvt Ltd.
G 43 Vishal Tower Dett. Center
Janak Puri New delhi - 110058
Ph No[protected], 28855197

My complain no. is [protected].

my hdd is showing smart error for a while ,but recently i cannot boot my os and the hdd is not reading

I 'was' a customer of HP for the last 10 yrs.
In 2008 October I bought a HP Pavillion DV 2902 laptop for my Post Graduation purpose. I continuously used it for 2 years.
After that i kept it idle for nearly 3 months.When I turned on my laptop after that I felt some sort of key pressed condition in it.
As I understood correctly the 'Alt' key is in a pressed mode.So when I try to type something 'Shortcut keys' will work.Like if I type 'f' in MS Word the drop down of 'File' menu will work as if I am pressing 'Alt+F'.
I agree that there can be complaints for most of the electronic devices if we dint use it for long time.
Then I called the 'HP India Customer Support' and they told me to contact
Redington (India) Limited,papali Chambers 42/2501,1st Floor(w),Tatapuram Sukumaran Road,Cochin-682018. (ph:[protected]/201)

I went there and met Mr.Alex P Alex (Customer Support Engineer) and gave my laptop to him for service.
After 3 days he called me and told that the keyboard has to be changed and it'll cost Rs.2600.
I paid it. But even after changing the keyboard it started showing the same problem.
I gave it back again for servicing and when i met him after a week he said he dint find any complaint with it.Unfortunately, when I tried to show that issue, it was working fine(I don't know what he did).
I took it back home.But after a week it started showing the same issue.
But as an Engineer he is supposed to troubleshoot that issue.
Now the warranty period of new keyboard is over and I've to pay again to get it serviced.
All I can do is to throw this stuff to the basket.

I will never ever in my life, purchase a HP product again and I suggest most of my friends not to buy a HP Product only because their servicing is very bad.


renjith

i m raman mera printer jis nu main imb computers jalandhar toon 1252010 nu leya c o kharab ho geya jis di guranty 1year hai is nu main is de service station bg computer waleya nu complain kiti ona ne keha ke a guranti vich nahi theek hove ga extra charge lage ga 850rs phir dasoo compani kis baat ki guranty dety hai customer naal dhokha kardiya ne companiya plz ina kolo jawab mango kis baat ka yeh 850 rupees mang rahe hai

dear sir
i purchased a hp g62-253tu notebook pc on 03 Nov 2010 from nucleus computer services and that time a diwali offer of Rs 2000 gift of addidas. I was provided web address of hp as www.hp.com/promotion while logging on this a number of times I was guided to product registry by the web eventually I did so(about four times) taking it granted as this to be the procedure. but I didn't receive any confirmation mail from hp till 25 nov 2010, further i was intimated that offer was valid till 15 Nov 2010. this all shows as basic attitude of hp as to give minimum gifts thats why web of hp is so unfriendly, even today it is next to impossible to get any email of hp excecutive.

I was plannig to go to consumer court and that i will do ultimately if the problen is not resolved through u shortly.
I had placed the same complaint on 09 Jan 2011 but that is not seen on your complaints page.

the delevry boy always harrasing us by demanding extera mony , and as per their statment they are not lible delevery the gs at kichne point, as best of my knowledge the cyclendre should be deleverd and show us weight and test it by fitting to gas stove or oter way that gas in not leaking any where , why this type of practice, please send me he duties of a delevery boy at customer point...

Dear Sir
I purchased HP G-62 Notebook on 03 Nov 2010 from a retailer in Gorakhpur (U.P.) and there was festival offer on the same for Rs 2000/- worth gift from Addidas. I was informed to log in on www.hp.com/promotion, which I did and was guided by web to register my product, after doing so even I was prompted to open my login accout which I did eventually. There was no feedback from the site and on revisiting the shop on 20 November 2010 I was told that offer was valid till 15 Nov 2010. This was not a problem as I had already registered on the site. But on further querries I was informed that now my claim for offer is not valid as I have not send the cuttings of the packing. Now I was totaly at loss as this was never told to me neither was prompted by the site.

Inspite of my various attempts I could not locate any contact on the hp website to whom to address my complaint and site itlself prooved to be most unhelpful.

Now I am planning to present my case in Consumer court. This is my last effort to solve it otherwise.

Shailendra Mohan Rai
Email- [protected]@gmail.com

Dear
I am Janmejay Sethy, I have purchased a HP Pavilion laptop DV4-2123 Tx Datted- 22nd April 2010, amount chargeble in 44,900 from Strategic information Technologies Pvt Ltd, 29/2 Rajpur Road, Anekant Place, Dehradun Ph[protected]. After seven months i found two white patches on the screen. Then I went to HP Service Center ,E-10&F-9,1st Floor,Janpath Shopping Complex, Near Bindal Bridge chakrata road dehradunNr. Bindal Bridge, Chakrata Road, Dehradun-248001 (UA),Phone NO.[protected], Email :rt.[protected]@intarvo.com, Dehradun, Uttarakhand.Mr. Ranjan is the Leader of the HP service center. Mr. Ranjan said your Laptop/ Note book facing problem with SPS- PNL RAW 14.1 WXGA BV 2A5 DV4 PAV ( Part). Diagnostic the Note book issue within panel but the white patches (TFT panel) are not covered under warranty. But my laptop under warranty. They are charging me 16, 938 rupees. What Shall I do? I request to you kindly quick and Necessary action.

i am soumya ranjan sahoo,have bought a laptop from E-MART FOR PVT.LTD(BHUBANESWAR,ORISSA)
(HP LAPTOP DV6 3020TU,S/N-INA03604SR) ON 14-OCT-2010
I AM REDEMTTION FOR THIS MY REDEMTION CODE IS-2153431
please send it immidiately as soon as possible
my adress
to-somya ranjan sahoo
co-ashok kumar sahoo
at-bhayarpur,po-salgaon,dist-cuttack
pin-754025
cell-[protected]
[protected]@yahoo.com

my acknowledge receipt Serial Number CNF0328VSX

under the HP Diwali Celebrations offer for the gift of an Titan Gift Voucher .
but till date i have summit all necessary document on 24th Nov

i have brouht a colour ink jet printer of HP company from newgen technologies,new colony, rayagada, and it gor repair after 20 days and i again brough a new catridge of cost Rs. 500/- and again the printer was getting pause while printing , and then i gave to the new technologis, as i brought from them, and it became 2 months till today, there is no response from the HP servicing centre,
so i am requesting you to please allow m e the original cost of the colour printer and the extra 100 rupees for harrasmemt and mental agony charge,,,