| Address: Krishna, Andhra Pradesh |
Dear Sir,
I play Spin and Win Offer in HP on 10/10/2010.I won One Iron Box and Other gifts.I wait for 60days as they mentioned in terms and conditions.Till now I get those gifts.they promise me that they send me with in 21 working days.But they cheat me.The conversation between them and me,I send it to you.Please find out my attachments.
Dear member,
Thanks for the information, we have process your gift and it will reach you within 8-9 working days.
Thanks & regards,
Hp spin & win program!!!
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From: munaf abdul [mailto:[protected]@yahoo.com]
Sent: Wednesday, February 02, 2011 6:35 PM
To: SUGS - HP Original Rewards Inks
Subject: Re: Spin and Win programme cell
Dear Team,
My alternative Address is
Munaf,
C/o:Ramarao,
D.No:32-34-59.
Masjid Street,Chigurupati mess Street,
Near SRR College ,Machavaram,
Vijayawada-520004,
Krishna (dt),
Andhra Pradesh
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From: HP VC <[protected]@hporiginalrewards.com>
To: munaf abdul <[protected]@yahoo.com>
Sent: Wed, 2 February, 2011 1:53:11 AM
Subject: FW: Spin and Win programme cell
Dear member,
We are unable to dispatch your gifts, at the below address courier facility is not available, so Pls provide us the alternative address so that we can dispatch your gifts.
Thanks & regards,
Hp spin & win programme cell!!!
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From: KUMARI Meena [mailto:Meena.[protected]@edenred.com]
Sent: Wednesday, February 02, 2011 12:25 PM
To: 'munaf abdul'
Subject: Spin and Win programme cell
Dear member,
We are not able to find your details, I request you to provide us the information about the gifts which you haven’t received.
Thanks & regards,
Hp spin & win programme.
[protected][protected][protected][protected]
From: munaf abdul [mailto:[protected]@yahoo.com]
Sent: Tuesday, February 01, 2011 10:57 AM
To: SUGS - HP Original Rewards Inks
Subject: Fw: Not getting Of Spin and Win Competition Gifts
Sorry the date is wrong.
Dear Team,
I Can't Get any gift from You.I Play Spin and Win Competition.I won Iron Box and Other gifts.Please send me those assured gifts as you mentioned .I play on 10th October 2010.You Said the gifts will be dispatched with in 60 Working days.But I cant get any.I seriously remind you second time,other wise i complaint to RSM up on this.
HP Service Center — Inefficient IT infrastructure/Improper service
Dear Sir.This is santhosh kumar from chennai. I was working at Mumbai till sept 12 and moved to chennai thereafter. I use HP dv2002tu model for the last three years. Sl No. 2ce6260vjo.
I purchased a extended warranty from HP Service Center - SIMTECH COMPUTRONICS in Mumbai on 5/9/2009. I have a copy of service call report and the receipt with me. Receipt no 914.
Yesterday 22nd Sep 2009, I went to chennai service center for a repair. I produced the receipt and service call report to them. They said you dont have a warranty since it is not updated in the system. I tried explaining the situation that I am not responsible for updating the system information. But they gave irresponsible answers and asked me to contact the mumbai office for any further queries. I contacted the mumbai office. After several desperate attempts, I was told that it is not updated in the system and if I want i can log a complaint. I made close to 15 calls to reach them again to speak to them and find out the reason for not updating the system. Everytime I was promised that someone would answer my queries from warranty team. No response though.
1) Why is the delay in updating the warranty information and why I was given false information that my warranty is extended. What are the steps being taken against Simtech about this?
2) Why is that Chennai centre doesnt accept the service call report and the receipt as proof and accept my laptop for repair. If you are going to say that they are dependent on only Online information, why are you giving this report copy and the receipt? After travelling for almost 2 hours in hot sun leaving behind all my work, I am extremely upset with their treatment of the customer complaints.