[Resolved] HP Gas Cylinder — Utter Negligence in catering to Customer Request

[Resolved] HP Gas Cylinder — Utter Negligence in catering to Customer Request

T Tania Ghosh from Pune, Maharashtra

I have had an HP GAS Cylinder Connection in Hyderabad. Because of relocating to Pune recetly, I had to transfer this to Pune (Pimpri). It has been 3 weeks now that I have not been able to receive a cylinder. Shubham Gas Agency is the only agency which caters to delivering HP GAS to my area (Sant Tukaram Nagar) and they are citing a very ridiculous reason since last 3 weeks: "There is no stationary form, hence we cannot give you a Cylinder although we do have Cylinders in store". I had asked them why is it taking so long, this is my fourth week of follow up, they say they are helpless because this is "HP GAS's" responsibility, and not theirs. Is this what HP is doing as a part of its 'Customer Care'? Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
3 Comments	Share
Submit Close

Related Hindustan Petroleum Corporation [HPCL] reviews

View all 3736 Hindustan Petroleum Corporation [HPCL] Reviews

Comments

Jyothi

from Siddipet, Telangana

HP Gas — negligence

Hi,
I am Jyothi and our consumer number is 500811, and our dealer name Hindustan gas company, BHEL, R.C.Puram, Hyderabad-502032.and tel no's. 23024942, 23025134. We have been booking for gas on telephone for many years.
cylinder last delivered on[protected] and as told to us recently we booked for gas on[protected] on phone i.e., after 27 days of delivery and they said we will get in 10 days. Till then we were not given any booking number. we have not received gas even after 14 days and also i was unable to contact the gas agency on the phone (the phone will be ringing but no one attends the call and many times it is engaged). And when i went to the agency on[protected] to enquire, they say that we have not booked gas at all. It is almost 40 days after the last delivery and were badly in need of gas.
So we requested for immediate delivery of gas. They said they will be sending in 4days as the fault lies with them. Even after that till now we did not receive gas. As no one picked the call I went to the office and now they say tomorrow and I hope that tomorrow comes. The service and behaviour is worse.
I wish that you will take necessary action agianst irresponsible persons and I hope atleast this line of complaining works and help us find solution.
I request you to take necessary measures to provide better services to the consumers.
Thanku.

SANTOSH ASHOK JAGTAP

from Pune, Maharashtra

I am from Urlikanchan and i face a hell amount of problem from my local Agent m/s Natueral Gas Company Pvt LTD.Urlikanchan, Tal Haveli, Pune. I guess he is not capable of handling at all. A Total mis management Agent.
I have second cylinder But Agent is not accepting second cylinder refilling booking. He was not gave home delivery for refilling gas also.
I wish that you will take necessary action agianst irresponsible persons and I hope atleast this line of complaining works and help us find solution. I request you to take necessary measures to provide better services to the consumers.
Thanku.

rani86

For a new connection they are giving some or the other reasons for last 5 weeks..bull ...Shubham Gas Chinchwad...shame on HP and the dealer.