Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Sir,

I have HP gas connection with C.No. 620550. Our Gas agency is SRI SANGAMESWARA GAS SERVICE, Opp.MRO office, Ramachandrapuram, Medak Dt. Phone No.[protected], 23021517, 23025740.

My problem with the service is whenever we opt for booking the reffil generally after 20 days of period, their personnel are telling that we have to book the reffil after ONE MONTH period. Even if we do the booking after ONE month, they are delivering the cylinder after 7 to 10 days. Again they are asking us to book the reffil only after one month from delivery date. That means it is almost above 40 days for booking the cylinder.
The detals are
Reffil Booking date Delivered date Total Days
02/11/2007 08/11/2007 37 days
08/12/2007 17/12/2007 40 days
17/01/2008 22/01/2008 36 days
22/02/2008 04/03/2008 41 days

Now, I would like to know that whatever the Agency doing is correct? and let me know that what is the EXACT PERIOD of TIME for BOOKING a REFFIL?. I request you to please send me the information to my e mail at the earliest.

Thanking you sir,

G. RAMBABU

To
The Officer-in-Charge,
Customer Grievance Cell,
HP (Gas)Corporation Ltd.

Sir,
I am a consumer of HP GAS, My consumer No. is 701443, our Area Dealer is TRILOK Gas DISTRIBUTORS,BODLA ROAD AGRA. I have booked gas on 18/02/2008, till today they have not delivered gas to me. When I ask them, they always told me that u book your complaint .i book my complaint on 05/03/08. when i ask about my complaint...

I residing at Belanagar Govt Colony under poclice station at Bally, Howrah 711 205, W.B. resi phone no[protected] suffering from HP L.P. Gas Supply. It tooks nowadays arround one month to get delivered at home. Recently there are lot of problems while we book the refil, without any reason they cancel our booking and harras us. If I don't get any rapid solution I'll immediately transfer my connection to either Indane or Bharat Gas.

Please note that our distributor's name is Janata Consumers Co Operative Pvt. Ltd, under our consumer no.603617.

Hope I'll get an early reply in my telephone.

Thanks & Regards.

I, hpgas customer stayed at Q.NO:156/D,B.H.E.L-R.C.PURAM,HYDERABAD,A.P.My gas no.is 516007,i booked for cylinder on 23/02/2008 and SR.NO is 4351.My earlier booking date is 08/01/08.My HP dealer ph.no' is [protected] and his adress is BOMBAY STORES,B.H.E.L-R.C.PURAM,Hyderabad-A.P
This dealer is frequently closes his shop and behaviour is not good.Earlier also there was so many complaints,still cylinder was not at arranged by the dealer
kindly i request you to take action against this dealer and arrange the cylinder at the earliast.

Thanking you,
Veera mallaiah
[protected]

Dear Sir,
My husband(Late Banke Bihari Mathur)was the customer of Bhagwati (HP Gas Distributor) gas agency,Near Malwa Hotel,Ajmer and he has been expired 2 years ago.His Cousumer No is 801057.
I have given an application and all supporting docouments to HP gas authorities more than one month ago.Now, I am in jaipur and I am still waiting for my gas transfer.(I am using Reliance cylinder on cost of 600/-)They people(Bhagwati gas agency,Ajmer) are not taking my case seriously(delayed the case) pls take some corrective acion soon.

Regards & Thanks
Nirmala Mathur
[protected]

Sir
I am a consumer of HP GAS with consumer no 606258 under the distributor M/s SIVASAKTHI GAS AGENCY,HP GAS DEALER, KOIPALLIL ROYAL ARCADE,PUTHIKAVU MAVELIKARA,KERALA with distributor code 7.My problem is even though i am residing well with in the city limits the agency is levying exorbitant delivery charges for distributing the gas cylinders at my home.On enquiry it is learnt that another gas agenecy who is distributing gas here in our area is not levying any fee for home delivery. when this fact has bought to the notice of M/S Sivasakthi they are of the opinion that their godown is at far away place hence they levying the delivery charge. kindly let me know whether the distributor is levying such a fee with your permission,if not direct them to refund the delivery charges which is already collected and also not to collect such charges in future. And also direct them to issue proper bill/cashvoucher for every delivery transcation henceforth.Hope your esteemed organisation will look into the matter and redress my grivances soon.

Sir,
I have applied for a new HP Gas connection at a Amrapali Gas,Angarika appartment, Chichwad Gaon, pune. The Distributor code is 19623100 .I got this code from your site.It has almost been 5 to 6 months now for registration.My registration number is 2395 First they told me that the address where i was living is not under their area, why didn't they check at the time of form submission? Soon after when I shifted to my new home and submitted them my new address which is under their area,they assured me to give connection within 10 days,but after that Whenever we visited these people, we got the same old answer "come and check after 15 days as stock is not available".They also didn't entertain the customer prooerly.I thought HP is reputed company having good record but actually I got very bad experience.
I am in big trouble, I don't know in india after such a development also people have to still struggle for the basic requirements of day to day life...
I hope you will look in to this matter and do the nacessary action and help me to keep my thiking positive about HP company.

Thanks

I am trying for the past 2 weeks to book refill cylinder over phone. There are three landline numbers given by your Kandivali dealer. All the numbers are always busy. If by luck, I will get the connection, there will be no response to the call. I do not understand how come three lines are always busy. Matter is serious. Needs investigation and corrective action on urgent basis.

Second complaint is delivery. If I book the refill, the delivery date promised is next day. Next day if I call, it will again be next day. Why it is like this? After continuous followup for six hours one day, I did recieve a cylinder by the agency. The delivery boy did not give any reciept when I demanded.

It has been observed that the company vehicle is parke during the day at Lokhandwala Township road. You can get immediate delivery if you pay some premium even if you are not a registered customer.

Hello,
my HP GAS Regulator plastic nob is complete damaged,
How to repear it please tel me details on my mail id [protected]@gmail.com
Thanking you.

My gas connection number is 523227. I have been screwed up for the last 3 years for non delivery of gas in time as per the date and delivery mentioned by the Gas Agency Shreya Enterprises located at Neredmet,Malkajgiri,Hyderabad-India. Earlier after the delivery of 2nd cylinder it was 21 days later we have to book and the deliver will take place on 10 day of 2nd booking and now we have to book after 21 days and delivery date was extended by 15 days days. Having two cylinders is of no use neither we are not even getting Kerosene in worst cases to cook . Even after 40 days I doubt no one in India having a family of 4(four) and above can manage one Cylinder for 40 days. Either we have to go begging with local gas provider or the person who delivers at door step and bribe him up upto Rs.200/- . Even as on date we can get cylinders @Rs.600 to Rs.700/- asper demand. I wonder there are so much fast food centres and how come they are getting cylinders and roadside vendors who make Idli/Vada they too get Gas at premium. What I have seen that the agency under my area is having around 25000 connection and the refill station is providing one truck i.e. approx 310 cylinders to this Shreya agency. I spoke to the local agency owner and I was bit surprised to hear that if and only when money is pumped in illegal way or underpayment if done then only they can get additional requirement's. The local Agency owner has not budged to this type of corruption. It seems there is a big conspiracy by the gas agency all over India under the Congress Rule and during NDA rule we use to get gas the same day or next day.

My consumer no.is 623370 of HP Gas at mira road east, station road branch. I have made booking for gas cylynder on 9th of Feb-08 and today is 3rd of March-08. I waited for my delivery for 10 days but after that when i call them, they reply that my person has gone for delivery or tomorrow delivery will happen so on.
so, they failed to deliver my gas cylynder in last 20 days after daily follow-ups.HP Gas agency no. is[protected],[protected]

Dear Sir my consumer no is :608240
we have a problem that when the gas is booked we are told to call 1stone number than the other & yet an other before the order is noted.
Than we are told by Maj Puneet'S STAFF who runs the business for him that we shall not be given the gas before 2days.Although thier is no reported shortage.We have the need for 2 cylenders being a joint family but they always keep us waiting .
2ndly the cylender may be weighing full but the gas lasts only 7 days as the cylender is partcially full of water abiut which we learn only after we have used the gas.
In this case despite being the citizen who pay their taxes & respect the law we are the ones who are cheated & we are the ones who get to here rude tones when we launch a complain.
Our request to the authority is that since the service station belongs to an army personal at least at his station some respect for the fellow citizens should be given. It is not a nic efeeling at the age of 63 + if i have to go to the station to get the cyclender my self.
Looking forward to a permanet solution to this problem
Regards to all
Mrs Khanna

Dear Sir,

I transferred my gas connection from Mumbai branch to Visakhaptnam (Gajuwaka branch) one year back and submitted all the related papers at following branch:
K Sreeramulu & Sons, HP Gas Dealers, 65-6-659, Opp: Zinc Gate
Gajuwaka, Visakhapatnam-26. Ph:[protected]

The branch person wrote just Consumer No.033492 on the book and returned, I had for a receipt / voucher for the same. He told me to quote just consumer number for future reference. Now I have given a request to transfer my connection from gajuwaka branch to Malkapuram branch. He denied to do that and when I repeatedly asked him, he thrown the book away and misbehaved with me and told me to submit all related papers& issue vouchers.

I request you to kindly do needful.

Thanking you.

Yours faithfully,

T. Monica Eswari
HP Gas Consumer No.033492
Mobile No.[protected]
Malkapuram, Visakhapatnam-11

Dear sir, this is to bring to your notice that my dealer is forcing me to purchase suraksha lpg pipe. They have even refused to supply refill booking unless and until I purchase suraksha. I would like to know whether it is mandatory to purchase suraksha.
Further, I would request you to look into the abominable behaviour that customers face from the dealers. Please note that CONSUMERS PAY FOR EVERY REFILL BOOKING AND WE ARE NOT PROVIDED...

Sub: Om gas agency,post belthraroad,distt.ballia,gas distribution hindustan petrolium corp.Ltd.Dealer Code 720130, having complain for not giving standard value gas and late gas booking & delivery in addition black marketting the gas in market.

Sir,

With due repect i beg to say, I consumer is suffering from following problems.

1. Their is no time limit for booking ex.21, 25,30,45 days.

2. They don't have phone booking fascility.

3. After Complaining for gas leakage they never send any technician.

4. With Gas they forced us to take Tea Bag,otherwise consumer will not get gas.

5. They make reciept of 298.91 Paisa and never give return the balance from 300 in lack of changes.

6. The 298.91 Rs Reciept they take for home delivery but 10 % they fulfill or deliver the gas at home and rest 90 % they forced consumer to come and take delivery at counter, and they say that necessary to write home delivery otherwise thread us to not deliver the gas.

7. Trolly man of gas delivery boy take 10 Rs per consumer,if not paying then they delay the delivery.

8. Consumer of our town are unaware of information and circular of gas company, kindly let us know and insist om gas agency belthra road to write down in clear the rules and regulation of gas company for the sake of consumer.

9. Whenever consumer to gas agency their is shortage of gas they give excuse the gas does not arrived and kota is less, and at black market 24 hour gas is available.

10. After booking their is no time limit to when deliver the gas we have to only wait, becasue the frequently change time and their schedule as per himself convenience not of consumer.

11. every cylinder is having less weight 1.5 to 2 kg they never give gas cylinder with accurate wait becasue they don't have weighing machine.

12. In office the have information board which is always blank, no information or complain officer phone no. or address is specified their.

I have also send by query to right of information act 2005 Dhara 6(1), they never replies.

Kindly pay urgent attention on the above stated problems facing by consumers of hp gas in belthra Road, and request your goodself to insist the om gas agency to fascilitate consumer.

Thanks and regards,

Mujibur Rehman
S/o Haji Mohd. Matiullah,
Azima Bad Gali,
Post Belthra Road,
Distt, Ballia,Up.
Consumer No. 60004L

Cc to : 1.Head Office ,Hindustan Petrolium Corp.Ltd.Ghaziabad
2.Regional Office,Hindustan Petrolium Corp.Ltd,Lucknow
3. Petrolium Minister of India.
4. Public Complain Board,Delhi.
5. Distt Magistrate,Ballia.
6. Sub Distt. Magistrate, Belthra road,Ballia.

Dear Sir,

Hp Consumer id 612143 connected from kamala gas agency(no-378/1,gangothri complex,8th mile,T dasaralli, bangalore-73), now i shifted the residence to magadi road( no-42, 2nd cross, kempegowda nagar, police quarters road, magadi main road, bangalore-91,

received the message from kamala gas agency to transfer,but the nearest gas dealer soundrya agency of A.dasarahalli is not willing to accept the transfer,

Pls sort out the issue and arrange to transfer and deliver the cylinder to above said address.


Thanks and regards,

Rambabu.CH
ph no :- [protected]

I was transferred from Mumbai to Kolkata and accordingly got the transfer of connection done on 14 Nov 2007 with M/s GAURISH & CO, 61/1, PRATAPADITYA ROAD, KOLKATA - 700 026.I received the first two cylinders on 24 Nov 2007.As per their system as they told, booking for refill could not be made before 21 days of receipt of the cylinder.The next refill booking was made on 22 December 2007, which was received on 24 Jan2008.Next Booking was made on 08 February 2008, which has not been received even today-the 28 February 2008. On Contacting them today, they said that it would be made available next week.It may thus be seen that I could receive only 01 refill cylinder so far in three months after receipt of the 02 original cyliders on 24 Nov 2007.I never faced this problem in Mumbai, where the delivery used to be made by same day or at the most by one day.They do not attend to the phone calls also. Please help me out.

My Consumer No is 613801

Hello sir

I usually fill the tank in the HP petrol tank located in the Hinjawadi pune opposite to the KPIT Cummins. I asked the person in charge the petrol pump to fill the tank for Rs. 200. The person before me filled the tank for Rs. 100. When I moved near the pump, the supervisor diverted my attention. Pump was not reset to zero, and he started filling the tank (from Rs100 to Rs 200). and I was cheated. When I asked the supervisor about this we did not responding properly and threatened me. This is not the first time. I was also cheated previously in the similar way. Also I am not the only person, I have seen people arguing with the pump authorities on the similar line. I hope concern authorities will take appropriate action against the HP pump station located in the Hinjawadi Pune.

Thanks in advance for the action

Regards
S. Ramabadran

dear sir
i contact with bhandara gas service bhanadara (m.s.) for booking of new gas connection.
but the babu told that there is no booking.
pl. tell me where i go for booking of new hp gas connection....

Respected sir,
I had booked for a refilling order almost 23 days back over telephone through central booking 1716 but till date the refilled cylinder has not been supplied.My consumer number is 604565 and the name of our distributor is Titani sales corporation (kolkata).Most of the time when we call they do not receive the call,if by mistake they receive the call they behave very rudely and harsh the consumer and most of the time they falsely commit that the gas cylinder will be delivered within a day or two.Yesterday again i called up them over telephone,the person told me that we are not getting your card most probably deliveryman has taken the card for delivery.Then i told him that 5 days back also you people had given the same answer,so please check that your deliveryman has deliverd it somewhere else i would be compelled to complaint against your agency.He started abusing and saying that this is why we do not receive the calls,whatever u want u do ,we do not bother and he disconnected the phone line.today i m trying to call them,but their telephone no[protected] is out of order.
I m suffering a lot ,coz' last cylinder was delivered to me on 03/01/2008 and now i have to cook me on kerosine stove.
so, i request you to please look in to the matter urgently and arranngement to be made to deliver the gas cylinder as early as possible and action must be taken against the distributor.