Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I have receive a advanced booked cylinder a my home, at the time o[censored]se this cylinder i found a defect in fitting regulator on cylinder after that i call to hp gas dealer so many times( Adhunik gas Agency) road No.4 IPIA, Kota on contact No.[protected] but no responce on this no.earlier i tried to book gas on telephone but no aany person attend the telephone. we perssonally approach for booking of gas at gas agency.

My Consumer No. is 621146 and HP Gas agency name is PELICAN GAS AGENCY, MAYUR VIHAR, PHASE -1, Delhi-110051

I booked gas for home delivery on 15-FEB-2008, but till date there is no delivery. In this connection, number of times reminded to representative of said Gas Agency. They always say that you will be getting gas tommorrow morning. but no of tommorrow passsed away. and i am trying to call on mobile, phone nos, all the nos arre going busy & busy, last time also i have faced the same problem as i received the gas very late after reaching to the gas agency, that lady assurred me, sir aap jayia me one hour me gas bhajati hoo. This time my both cylinder are empty and my family is in very much trouble. In this regard, you are requested to take necessary action against owner of Gas Agency and arrange to provide filled cylinder at the earliest I hope you shall take strong action and instruct to them for not repeating this type of mis-chief otherwise I shall be knowing the door of Court.

My gas connection consumer No: 613374 at Sangameshwara Gas Agency has been requested to transfer to HP Gas Dealer M/s Hindustan Gas Company, B.H.E.L., Town ship, R.C. Puram, B.H.E.L., Hyderabad 500032, since this dealer near to my residence.

The transfer has been accepted by HP Gas
AUTH CODE : CWZF4VKD has been assigned for the transfer request

M/s Hindustan Gas Company, B.H.E.L., Town ship, R.C. Puram, B.H.E.L., Hyderabad 500032, had refused to accept the transfer of Gas when I have approched them

It is hereby requested to kindly instruct the Gas Dealer M/s Hindustan Gas Company, B.H.E.L., Town ship, R.C. Puram, B.H.E.L., Hyderabad 500032 to accept my Gas connection and delivery the Gas.

Dear Team,
I had connection by the name of Pankaj v Gole ( Akola. Vidharhba M.S.) And which has been transfered to Solapur ( M.S.) but due to some problem i had not taken the connection in solapur and after 6 month again i want my connectin in Akola.( M.S.) Where it was earlier. But my Hp dealer is not accepting even though i am having sufficint document for tranferring the same.Could u please give me the complete information for the same.Or what is procedure for the same.
Please help......


Also update me your Call Centre or Help line no.
Please Revert,
fyi,
thanx,
regards,
Pankaj Gole
[protected]
[protected]
Solapur ( M.S.)

The phone lines of the dealer is always engaged and even when it is not most of the time no one picks up. With great difficulty, as usual, I got through and made a refill booking about a month back (in first or second week of February). I haven't got the refill cyclinder yet. In between, after many attempts to get through I have spoken to the dealer twice about the status of the refill cylinder. I am told it will be delivered. But still no refill cylinder has reached me.

I live in Lokhandwala of Kandivli East. My consumer number is 624752 and the distributor is Sh Lalji (code[protected].

Hp Gas - Booked Date [protected] Today 4-3-2008 Till Gas Not Deliverd....From 3 Days We are Going to Hotel For Lunch and Dinner.. ... What is the procedure to complaint....

Delivary Station Srinidhi Saligrama... Udupi Dist.

Dear sir,
I am an user of HP Gas. Recently I found difficulty in booking gas cylinder( refilling). There are two no 22274438 and 1716. most of the time both the are engaged and sometimes I hear ring but nobody lift the or no communication. My consumer no
: 613107 and agency name is Dhar and sons.
Please take necessary action. May be online booking would hepl us or earlier telephonis booking was also good.
Please take this mater seriously.
Regards
Ashis Kumar Mandal
SISRA
Flat-26/III, %(, Lake road, kolkata-29

I own HP gas connection from Kukatpally housing board agency.
Whenver I try to book my cylender on[protected], most of the times busy tone; othertimes nobody list the call.

I do not understand this booking system and I am sure this can be improved. I tried to speak to the agency folks, they were more than rude and inhuman.

I wish I had the power to sack them immediately.
I hope to see better India as we always should we are no more less than any other country!

Best
Ravi Velamuri.

Sir,

I have HP gas connection with C.No. 620550. Our Gas agency is SRI SANGAMESWARA GAS SERVICE, Opp.MRO office, Ramachandrapuram, Medak Dt. Phone No.[protected], 23021517, 23025740.

My problem with the service is whenever we opt for booking the reffil generally after 20 days of period, their personnel are telling that we have to book the reffil after ONE MONTH period. Even if we do the booking after ONE month, they are delivering the cylinder after 7 to 10 days. Again they are asking us to book the reffil only after one month from delivery date. That means it is almost above 40 days for booking the cylinder.
The detals are
Reffil Booking date Delivered date Total Days
02/11/2007 08/11/2007 37 days
08/12/2007 17/12/2007 40 days
17/01/2008 22/01/2008 36 days
22/02/2008 04/03/2008 41 days

Now, I would like to know that whatever the Agency doing is correct? and let me know that what is the EXACT PERIOD of TIME for BOOKING a REFFIL?. I request you to please send me the information to my e mail at the earliest.

Thanking you sir,

G. RAMBABU

I residing at Belanagar Govt Colony under poclice station at Bally, Howrah 711 205, W.B. resi phone no[protected] suffering from HP L.P. Gas Supply. It tooks nowadays arround one month to get delivered at home. Recently there are lot of problems while we book the refil, without any reason they cancel our booking and harras us. If I don't get any rapid solution I'll immediately transfer my connection to either Indane or Bharat Gas.

Please note that our distributor's name is Janata Consumers Co Operative Pvt. Ltd, under our consumer no.603617.

Hope I'll get an early reply in my telephone.

Thanks & Regards.

I, hpgas customer stayed at Q.NO:156/D,B.H.E.L-R.C.PURAM,HYDERABAD,A.P.My gas no.is 516007,i booked for cylinder on 23/02/2008 and SR.NO is 4351.My earlier booking date is 08/01/08.My HP dealer ph.no' is [protected] and his adress is BOMBAY STORES,B.H.E.L-R.C.PURAM,Hyderabad-A.P
This dealer is frequently closes his shop and behaviour is not good.Earlier also there was so many complaints,still cylinder was not at arranged by the dealer
kindly i request you to take action against this dealer and arrange the cylinder at the earliast.

Thanking you,
Veera mallaiah
[protected]

Dear Sir,
My husband(Late Banke Bihari Mathur)was the customer of Bhagwati (HP Gas Distributor) gas agency,Near Malwa Hotel,Ajmer and he has been expired 2 years ago.His Cousumer No is 801057.
I have given an application and all supporting docouments to HP gas authorities more than one month ago.Now, I am in jaipur and I am still waiting for my gas transfer.(I am using Reliance cylinder on cost of 600/-)They people(Bhagwati gas agency,Ajmer) are not taking my case seriously(delayed the case) pls take some corrective acion soon.

Regards & Thanks
Nirmala Mathur
[protected]

Sir
I am a consumer of HP GAS with consumer no 606258 under the distributor M/s SIVASAKTHI GAS AGENCY,HP GAS DEALER, KOIPALLIL ROYAL ARCADE,PUTHIKAVU MAVELIKARA,KERALA with distributor code 7.My problem is even though i am residing well with in the city limits the agency is levying exorbitant delivery charges for distributing the gas cylinders at my home.On enquiry it is learnt that another gas agenecy who is distributing gas here in our area is not levying any fee for home delivery. when this fact has bought to the notice of M/S Sivasakthi they are of the opinion that their godown is at far away place hence they levying the delivery charge. kindly let me know whether the distributor is levying such a fee with your permission,if not direct them to refund the delivery charges which is already collected and also not to collect such charges in future. And also direct them to issue proper bill/cashvoucher for every delivery transcation henceforth.Hope your esteemed organisation will look into the matter and redress my grivances soon.

Sir,
I have applied for a new HP Gas connection at a Amrapali Gas,Angarika appartment, Chichwad Gaon, pune. The Distributor code is 19623100 .I got this code from your site.It has almost been 5 to 6 months now for registration.My registration number is 2395 First they told me that the address where i was living is not under their area, why didn't they check at the time of form submission? Soon after when I shifted to my new home and submitted them my new address which is under their area,they assured me to give connection within 10 days,but after that Whenever we visited these people, we got the same old answer "come and check after 15 days as stock is not available".They also didn't entertain the customer prooerly.I thought HP is reputed company having good record but actually I got very bad experience.
I am in big trouble, I don't know in india after such a development also people have to still struggle for the basic requirements of day to day life...
I hope you will look in to this matter and do the nacessary action and help me to keep my thiking positive about HP company.

Thanks

I am trying for the past 2 weeks to book refill cylinder over phone. There are three landline numbers given by your Kandivali dealer. All the numbers are always busy. If by luck, I will get the connection, there will be no response to the call. I do not understand how come three lines are always busy. Matter is serious. Needs investigation and corrective action on urgent basis.

Second complaint is delivery. If I book the refill, the delivery date promised is next day. Next day if I call, it will again be next day. Why it is like this? After continuous followup for six hours one day, I did recieve a cylinder by the agency. The delivery boy did not give any reciept when I demanded.

It has been observed that the company vehicle is parke during the day at Lokhandwala Township road. You can get immediate delivery if you pay some premium even if you are not a registered customer.

Hello,
my HP GAS Regulator plastic nob is complete damaged,
How to repear it please tel me details on my mail id [protected]@gmail.com
Thanking you.

My gas connection number is 523227. I have been screwed up for the last 3 years for non delivery of gas in time as per the date and delivery mentioned by the Gas Agency Shreya Enterprises located at Neredmet,Malkajgiri,Hyderabad-India. Earlier after the delivery of 2nd cylinder it was 21 days later we have to book and the deliver will take place on 10 day of 2nd booking and now we have to book after 21 days and delivery date was extended by 15 days days. Having two cylinders is of no use neither we are not even getting Kerosene in worst cases to cook . Even after 40 days I doubt no one in India having a family of 4(four) and above can manage one Cylinder for 40 days. Either we have to go begging with local gas provider or the person who delivers at door step and bribe him up upto Rs.200/- . Even as on date we can get cylinders @Rs.600 to Rs.700/- asper demand. I wonder there are so much fast food centres and how come they are getting cylinders and roadside vendors who make Idli/Vada they too get Gas at premium. What I have seen that the agency under my area is having around 25000 connection and the refill station is providing one truck i.e. approx 310 cylinders to this Shreya agency. I spoke to the local agency owner and I was bit surprised to hear that if and only when money is pumped in illegal way or underpayment if done then only they can get additional requirement's. The local Agency owner has not budged to this type of corruption. It seems there is a big conspiracy by the gas agency all over India under the Congress Rule and during NDA rule we use to get gas the same day or next day.

My consumer no.is 623370 of HP Gas at mira road east, station road branch. I have made booking for gas cylynder on 9th of Feb-08 and today is 3rd of March-08. I waited for my delivery for 10 days but after that when i call them, they reply that my person has gone for delivery or tomorrow delivery will happen so on.
so, they failed to deliver my gas cylynder in last 20 days after daily follow-ups.HP Gas agency no. is[protected],[protected]

Dear Sir my consumer no is :608240
we have a problem that when the gas is booked we are told to call 1stone number than the other & yet an other before the order is noted.
Than we are told by Maj Puneet'S STAFF who runs the business for him that we shall not be given the gas before 2days.Although thier is no reported shortage.We have the need for 2 cylenders being a joint family but they always keep us waiting .
2ndly the cylender may be weighing full but the gas lasts only 7 days as the cylender is partcially full of water abiut which we learn only after we have used the gas.
In this case despite being the citizen who pay their taxes & respect the law we are the ones who are cheated & we are the ones who get to here rude tones when we launch a complain.
Our request to the authority is that since the service station belongs to an army personal at least at his station some respect for the fellow citizens should be given. It is not a nic efeeling at the age of 63 + if i have to go to the station to get the cyclender my self.
Looking forward to a permanet solution to this problem
Regards to all
Mrs Khanna

Dear Sir,

I transferred my gas connection from Mumbai branch to Visakhaptnam (Gajuwaka branch) one year back and submitted all the related papers at following branch:
K Sreeramulu & Sons, HP Gas Dealers, 65-6-659, Opp: Zinc Gate
Gajuwaka, Visakhapatnam-26. Ph:[protected]

The branch person wrote just Consumer No.033492 on the book and returned, I had for a receipt / voucher for the same. He told me to quote just consumer number for future reference. Now I have given a request to transfer my connection from gajuwaka branch to Malkapuram branch. He denied to do that and when I repeatedly asked him, he thrown the book away and misbehaved with me and told me to submit all related papers& issue vouchers.

I request you to kindly do needful.

Thanking you.

Yours faithfully,

T. Monica Eswari
HP Gas Consumer No.033492
Mobile No.[protected]
Malkapuram, Visakhapatnam-11