[Resolved]  Hp Laptop — REGARDING SERVICE WITHIN WARRANTY PERIOD

HP Laptop — DELAYS IN REPAIR OF HP LAPTOP UNDER WARRANTY

THis message was sent to HP India,

Dear Sirs,

With deep regrets I am constrained to conclude that my current experience with HP Service has greatly lowered my opinion about the HP / HP service.

On 29.11.2008 I gave my laptop for repairs under warranty for :

A) Numerous spots on display screen

B) Non working USB port etc.


DIGITECH KARNAL CASE ID IS [protected] dated 29.11.2008 and I am told that out of the above they have lodged only one complaint and the other will be launched after the first is completed so may be it would take it to end of JANUARY 2009 before I get it back.


Since then it is nearly one month and there is no satisfactory response. I Hope that HP is not waiting to let the warranty period end before repairing and returning the same.

Apart from the difficulty I am facing due to non availability of the laptop, the bland response that it will be repaired as and when the part will come is not at all acceptable to me.

Under the circumstances I request your immediate intervention and feedback to me regarding the repair and return of my laptop.

HAD I NOT TAKEN THE EXTENDED WARAANTY SO PROUDLY TOUTED BY YOUR DEALER, THE REPAIR WOULD NOT HAVE TAKEN MORE THAN 24-48 HOURS.

I wait for your immediate response before I decide further course of action AS to me it appears that there is no intent to expedite the repair of the LAPTOP.

IN CASE YOU GUYS ARE NOT INTENDING TO REPAIR THE LAPTOP PLEASE RETURN IT GRACEFULLY BECAUSE I CAN NOT ACCEPT THE PLEA THAT A COMPANY LIKE HP HAS NO SPARES FOR A LPATOP FOR WHICH THEY TOOK MONEY TO GIVE EXTENEDED WARRANTY AND THAT WARRANTY IS STILL VALID.

PLEASE ALSO EXTEND THE WARRANTY PERIOD FOR THE DURATION THAT THE LAPTOP IS BEING RETAINED BY YOU

HOPE I WILL GET A RESPONSE FASTER THAT THE REPAIR IS BEING UNDER TAKEN>

HEMENDRA GOYAL
CHIEF OPERATIONS MANAGER,
IOCL, PANIPAT

[protected].





-----Original Message-----
From: digitech_karnal . [mailto:[protected]@sify.com]
Sent: 22 December 2008 18:08
To: esso.[protected]@hp.com
Cc: Delhi Channel Response Desk; shashi.[protected]@hp.com
Subject: delay parts



Hello Team



Good Evening,



these are the parts delayed from a long time.

plz verify.



case id = [protected] SO#[protected]RAM of Server)

case id = [protected] SO# 18100923.

case id = [protected] SO# 18159124

case id = [protected] SO# 18221556

case id = [protected] (SO NO. is not provideed in CSN).







THanks & Regards

Sumit

Digitech Services Pvt. Ltd

Karnal

[protected].

i bought an hp laptop model dv4 1131tx on jan12th of this year... i was assured of getting a home theatre system for free...i received it last week... but for that i had to send a dd of 1500rs to you... the salesman told that the money is for getting additional warranty for 1 year... but i received a mail last week from hp informing me that i have warranty upto jan 12th 2010 only... then for what purpose is that 1500rs for??? i tried to contact you, but there was no reply from your part... my laptop serial no is CND84512M3... please reply me back on [protected]...

HP/ LAPTOP — to repair the laptop within warranty duration

The partitioner bought a laptop from HP (compaq Brand) from the company with one year warranty. nearly after 8 months the display panel started malfunctioning and showed only colored bars. after this the laptop is submitted on[protected] to the HP service center at Allahabad for repairing. As the company commit to repair the hardware of laptop within three days. but till today[protected] ie 20 days later the company has not repaired the laptop. The concerned persons at service center use to say the part is not available, which is not an excuse for the customers, as he paid the money in advance for this warranty also. The petitioner is the research student at university of Allahabad, and his work is suffering a lot due to insincerity of the HP company personals.
kindly, take the action against the company and direct the company personals (authorities) for quick relief of the petitioner, to which to laptop must be provide as soon as possible.