Indian Oil Corporation [IOC] Complaints & Reviews

Respected Sir / Madam


With due respect I beg to say that I ( Meena Bajpai ) am a customer of Tundla Gas Service District Firozabad (Uttar Pradesh) . MY Customer No is T- 5438. I am suffering from Delay in cylinder delivery for more than 3 month . Though I book my cylinder regularly yet I have to complaint two
or three times for it to get cylinder, they give different reason for delay as your home was locked, I could not get your house .They pretend in this way but I am a famous person in Tundla and my house can be get only my name and my house is never locked . so I have to suffer great .I am not getting delivery of cylinder in time from the gas agency for example I booked my cylinder on[protected] and get it on[protected] and booked on 18-03-08.And get it 17-04-08 at present I booked my cylinder on 13-05-08 and complaint for it on 05-06-08 my complaint no is 6 .and got its delivery on
13th June 2008 .I want to know that cylinders were not at the Gas agency in stock from 05-06-08 12-06-08. without reciet.
My second problem is that I also want to know that if one has the computerized bill of refill Cylinder of before the date of increase in price of L.P.G. he will have to pay the printed price or the price written by hand without any stamp or signature.
My third problem is that there is no facility to complain for any inconvenience on Tundla gas agency as no name of any officer, office or phone no is told us or given in writing .
Sir I have complaint it with great hope that my problem will be solved as soon as possible.

Thank you,

Your Faithfully
Meena Bajpai
Hari om Dham
Ahata khyali Ram
Infront Of Allahabad Bank
Tundla Distt- Firozabad
(uttar Pradesh)
Pin-283204
Phone No[protected]
Mobile No[protected]

Dear Sir

I would like to know whether Indian Oil has issued order to mandatorily show a ration card during booking monthly booking in Hosur. I got transferred from Maharashtra - Nashik to Hosur last 6 months back. I have applied for a new ration card three months back in Hosur & not received now . I am not being issued gas cylinder without ration card now. I had to give a request letter in writing for issue for last month. An NOC is being asked from Tahsildar office.

I feel this demand now is questioning the basic needs of my requirement by the Indian Oil agency. Kindly clarify or redirect M/s Thirumalesa Agencies, Hosur to issue me monthly cylinder without hindrance .

The current cylinder will last for one month and expect your reply asap to find an alternative.

I am facing problem of delay in delivery please do the helpful this information from my side
thanks & regards
Dharmender

sri chandrian gas agency hathi bhata, ajmer is not given to me dbc. my customer no. is B18394. I had taken my new connection in 2006. He is making me fool every time by telling pls come after 15 days or later since one month. pls look in to my matter immidiately, thanks.

Dear
sir
we face a lot of problem regarding borken seal, low weight, no home delevery, no timely delevery and so meney
please solve my problem my congumer no. is UJ-5809 CARD NO.- 512580 AND S.V.NO. 504211

with regardes
BANDAN LAKRA
URMI GUMLA
[protected]

We have been the customer of indian oil corporation for past 25 years; holding the consumer number 06885 under the name of KB Mohammed. We have shifted from Podannur-Coimbatore to Gandhipuram- coimbatore and we are in need of transfering the gas connection. Unfortunately we lost the depsoit receipt which is 25 yeras old and which is required for transferring the connection.

As per the rules we are ready to produce the indemnity bond, but we were unable to furnsih the details therein becuase the indian oil corporation and the current agency ( N.Mahalingam &Co.) doesnt possess our old records. Our previous agency was R.V gas agency, Sundarapuram - Coimbatore, which was selaed by indian oil for mal practice and our details are with them.

Now the authorities are refusing to transfer the connection on non availability of details where the indian oil ocrporation should be possessing the details.

We kindly request you to take the necessary action and do the needful as soon as possible. We are in need of gas for cooking, Please Help.

The gas has been booked on 31.05.2008 and the gas delievered on 10.06.2008 wide Cash Memo/Bill/Refill Voucher no. 70723; dt- 02.06.2008 for connection no. F-0008870 by Freedom Gas Service (Indane Distributor) U.P.T.T. No.: GD- 0326248, C.S.T. No. : GD- 5290032[Delhi- Saharanpur Road, Loni];14.2 K.gs. CYL @ Rs. 344.90

May I Know :- which GOI's Rule/Circular/Order/Notification no. is followed by this distributer or on the behalf of IOC ?

I am consumer of LPG, Indane through Sona enterprises, A-72/2, Masoodpur, Vasantkunj new delhi-70.My consumer number is 25939.Since past few months i have been observing that my gas cylinder gets over before the normal usage time.Today while taking deliavery i insisted the the delivary boy to weigh it he some how tampared the weighing scale and showed me right figure where as later when i got it maesured through a genuine scale it was weighing 5 kg less.This is been a regular feature since past few months .kindly look into the matter and do as required or else i hav to approach other related forums...

Dear sir
Rajesh from chennai, i had very bad experience in an indane gas distributor, while transfering my gas connection from one dealer to another. i was shifted from khilkatalai to mudichur last week so i went to my original dealer(RANIE ENTERPRISES, NANGANALLUR, CHENNAI) for an TTV, i had waited for an hour and job done.on the same day around 4pm i had went to PATTAMMAL GAS AGENCY, WEST TAMBARAM with my regulator, without verfiying anything they said today we cant do that go and come back on monday (9.06.08).after that actual problem araises by morning 9am i had went there, they said our staff will come by 10;00 am, i had waited up to 10;15 am, like me for enquiry, trnasfer around 15 to 20 customers are waiting .i had enquired them what happen still no has turned up, they said 2 staff are leave today.one lady staff came and checked my documents and said ther is no date in ttv go and get from your original dealer.that is my mistake also not checked properly.again from tambaram i had went to nanganullar and get it done from them and came back to pattammal around 4pm they said document paper is not available come by tommorow morning.the whole day wasted and it is a loss of pay for me.again next day 10.06.08 tuesday morning, there were around 15 customers like me, they said only 5 document paper is avaialble rest of them go and come back after 3 days.my documentation done, by time it is half day. they are just working like an goverment organisation, not at all bothered about the customers whom they are giving businness.for non availablity of document paper asking the customer come back after 3 days, and very lathergic activity by staffs.i never come back like this in an private organisation that too with indian oil dealer, because i am also working in an customer service organisation.it should not happened to any customer like me in futurue.

Regards
L.Rajesh
[protected]
chennai

I am a customer of Indane Gas past 6 yrs. I get my gas service from Vishnu Gas Agency, Kadugodi Whitefield, Bangalore.
We have booked our gas two weeks before and then they said delivery will be within 3 days. We did not get the delivery and since then we are trying to reach them on their contact numbers but most of the time, a recorded msg comes which says this telephone line is not working. But, when i tried in mornings, twice...

My father (Sh.H. R. Sharma) consumer ID is 19402 and I get my Gas Cylinder supply from Chander Nagar Gas - Surya Nagar, Sahibabad, Ghaziabad (UP), the agency use to supply the gas after 05-07 days of booking . This problem I am facing from last 6 months and the cylinder is under weight also.

Dear Sirs, 13/6/2008

I am a Senior citizen and a customer of Indane gas for nearly 45 years. Currently my gas dealer is M/S CHAYANIKA, 41, REGENT PLACE, KOKATA 700040 (tsv no 51456). since 3/1/1996. One cylinder has always lasted us 28-30 days. but my latest cylinder delivered on 7/5/08 lasted only 21 days whereas the two previous ones lasted 30 and 28 days respectively.

Sometime back back you anounced that the gas supplier will carry a spring balance so that we would be able to check the weight of the cylinder when required. I talked to our dealer about it but did not get any cooperatin.

Therefore, I reqest your prompt action to redress my grievance.

Thanking you,
Yours faithfully,
P.K. Gupta, 163/1 N. S. C. Bose Road, Kolkata 700040.

I am a consumer of Indane cooking gas (LPG) having consumer no. 46684. My address is RZF 760/58, Gali No.3, PALAM COLONY Enclave, New Delhi-110 045. The service provider for delivering the LPG Cylinder to me is Gauri Enterprises, Dada Dev Mandir, Palam, Raj Nagar, New Delhi. I am fed up with the system for booking of LPG Cylinder as whenever I try to book the gas on phone, the two telephone nos.[protected] &[protected]given by the Gauri Enterprises are busy. Even after trying continuously for 2-3 hours for many days, the same can not be accessed. Presently, I have been trying to book the gas over phone for the last 3 days but could not get through. Still I am trying only. The booking of gas has become a very very big problem for me for the last 6-7 months and I request to do something needful urgently to get the system corrected. I have already brought the same to the notice of authorities of Gauri Enterprises 2-3 times but they have not done anything till now. I will be really very very grateful if anything could be done like some alternate booking facility (internet etc.)

Sir,
I am a comsumer of Indane gas for the last 13 years. my consumer no. 10848 with prasanna gas agency at padi, Chennai. Last month I received my refill on 3rd May and I booked the refill on 13th may 2008. till 10th of june the refill was delivered despite my several reminders both personally and over phone the agency in charge has not delivered it. Today I took an empty cylinder and hired a taxi to goto the agency to get the refill. Then they issued the refill and gave some lame excuses for not delivering the cylinder ontime. I want to ask the following questions to the Customer care dept.( If it exists?) of IOCL. If a consumer has two cylinder LPG connection what is the refill cycle one should follow? What is the time delay between refill registration and refill delivery if only one cylinder connection and two cylinder connection is there? What if the first cylinder is exhausted and second cylinder is nearing empty and still the refill for the first cylinder is not delivered yet? WHat is the relief for a senior citizen like me who has to go to agency to take delivery of the cylinder every month if no delivery is made by the agency? Whom should I lodge my complaints at IOCL? Is there any consumer forum where I could voice my grievances?
M. SIvalingam

sir the phone of this particular Ranveer Interpreses new delhi)is always busy[protected] &[protected]and when it gets dialed no one picks up the phone the company is ghadhi gas service which is in Kalka ji new delhi ...MY CONSUMER NUMBER IS 7469 AND BY MY NAME..Sonu. no one can hear this complaint they missbihave if we goes there office . plz take some strick action PLEASE RESOLVE THIS AS SOON AS EVER.. and teach a lesson to him

Sir,
I stay at Haldia, West Bengal, for the past three years . For past 3 years I am trying to convert my single cylinder LPG connection into double cylinder LPG connection. But all my effort went in vain because the INDANE distributer at Haldia Township constantly denied the same showing the reason that IOC is not permitting them to allow the conversion . Please help me out of this trouble because I need double cylinder connection urgently . I can not book my next refilled cylinder before 21 days of getting a refilled cylinder and after 21 days stipulated time the distributer takes another 15 days for delivery .One cylinder can not serve more than 30 days normally . So it is easily understandable that cooking of food becomes absolutely difficult once the gas is finished. Moreover I can not depend on the delivery man because of single cylinder connection. Time & again I have to carry my empty cylinder of my own and come back without getting refilled gas because of irregular supply.To avoid this serious trouble I want the double cylinder conversion immediately .

Since the price hike in Petrolium Products, we are facing a serious problem o[censored]navailability o[censored]nleaded Petrol and Normal Deisel at all Faridabad (Haryana) outlets, after the discussion with the Petrol Pump's Employees they are assigning the reason of Non -availability of the basic Products. They are explaining only premium segments are available in the stock, after the price hike the diffrence between Premium and Standard Petrol is Increased so they are selling only Premium Petrol on outlets.

So I request you to please take an immediate action against these Petrol Pumps.

I am writing this letter gather some information on delivery of LPG Cylinder.

I am writing this letter on behalf some senior / under par, consumer of your LPG Cylinder.

We are staying in a G+5 housing complex. We have a lift at our housing complex.
Our Housing Association has barred the Gas cylinder in lift for security reasons more over the delivery boys are not properly using the lift while they are carrying the cylinder loaded or empty.

However, they use to get “Bakshis” from us (RS.3/- to 15/-) depending upon the floor and consumer.

Now they are telling that they will unload the cylinder at the Ground floor if not allowed to carry by lift.

In this connection, I like to mention that several Flats of this locality do not have Lift and they are not creating any problem.

We are the residents of Dumdum (South) Kolkata west Bengal area.

Please let us know the exact rule so that we may take up the matter with the respective dealer.

For noticeable explanation, I am not disclosing the details of consumer at present, but it will be disclosed in due place & time.
Thanking you,

S.Ghosh

My registration no. is 7830 at Kurukshetra gas agency, Kurukshetra(Haryana). I have got a leaked gas cylinder 5 days back i.e. 6 June, 2008. I complained to the agency to replace the same. I reminded them daily and visited the agency twice personally but no attention has been paid so far.

From: Devaraj Palanisamy
Sent: Tuesday, June 10, 2008 8:00 PM
To: [protected]@indianoil.co.in; [protected]@iocl.co.in; [protected]@iocl.co.in; [protected]@indianoil.co.in
Subject: my complaint LPG 10312


________________________________________
From: Devaraj Palanisamy
Sent: Tuesday, June 10, 2008 7:13 PM
To: [protected]@indianoil.co.in
Subject: RE: Reference No. - LPG 10312 Poor customer service, Misbehavior and bribe for delivery Dealer Name - balaji gas service
Dear Sir,

I am not happy with your reply. Your reply is more favorable to your dealer without having any proper enquiry, totally irrelevant to the incident. Please come and enquire all the consumers, who are all received/taken delivery on the referred dates ( i.e. : 31/05/2008 and 07/06/2008) and they are the eye witness for this problem.

The following are the unanswered question from your side for my complaint mail. We are expecting your reply for following points without fail.

1) Collecting extra money from your consumer
2) Refusing door delivery at the cost of full amount which includes freight charges fixed by government
3) Improper Delivery timing : As my knowledge/Law/policy : No IOC dealer will ask their consumers to wait on the road & open sun light to get the delivery from 9.00 am to 3.00 pm - Totally unacceptable.

Note : As per your reply : We have never stopped the truck and all your consumers are witness. Please believe your customers and please enquire before giving any reply for grievances to improve your services as I O C.


Thanks & Regards

Devaraj.P
+[protected]
________________________________________
From: [protected]@indianoil.co.in [[protected]@indianoil.co.in]
Sent: Tuesday, June 10, 2008 5:02 PM
To: Devaraj Palanisamy
Subject: Fw: Reference No. - LPG 10312 Poor cumstomer serivice, Misbehaviour and bribe for delivery Dealer Name - balaji gas service

Dear Mr. Devraj,

Ref to the complaint and telecon we had yesterday. The matter was taken up with the Distributor and it is alleged that you had stopped the delivery vehicle for more than one hour on 31-05-08 and abused the show room staff on phone.

As matter of conveinience to you, we have advised the distributor to supply refill this time and you are requested to sort out the issue with the Distributor regarding the subject matter. In case you want you can also contact our customer service cell at 8/1079, Avinashi Road, Coimbatore.


The connection is regsitered in the name Mr. Narayanaswamy. We hope he is a close relative of yours staying in the same address and his name is in the ration card / no ration card certificate given by you in the address proof given by you. We request you to advise Mr. Narayanaswamy to contact the Distributor with original SV and ration card / no ration card certificate or contact our customer service cell along with the said documents before booking for next refill.

Inconveinience caused to you is regretted
----- Forwarded by S LAKSHMINARAYANAN/CBEAO/TNSO/IOCL on 10/06/2008 16:51 -----
UV MANNUR/TNSO/IOCL
09/06/2008 10:05 To S LAKSHMINARAYANAN/CBEAO/TNSO/[protected]@IOCL, D MURALI/MDUAO/TNSO/[protected]@IOCL, S THIAGARAJAN/CBEAO/TNSO/[protected]@IOCL
cc
Subject Fw: Reference No. - LPG 10312 Poor cumstomer serivice, Misbehaviour and bribe for delivery Dealer Name - balaji gas service





FOR IMMEDIATE ACTION.

UV MANNUR
DGM(LPG), TNSO
----- Forwarded by UV MANNUR/TNSO/IOCL on 06/09/2008 09:49 AM -----
<[protected]@kggroup.com>
06/07/2008 06:09 PM To <[protected]@indianoil.co.in>
cc <[protected]@iocl.co.in>, <[protected]@iocl.co.in>, <[protected]@indianoil.co.in>
Subject Reference No. - LPG 10312 Poor cumstomer serivice, Misbehaviour and bribe for delivery Dealer Name - balaji gas service




Name: Devaraj.P Address: Muniappan Koil thottam peedampalli Ondipudur via coimbatore - 641016 State: [protected] Mobile/Phone No: [protected] Consumer No.: 14829 Name of Indane Distributor: balaji gas service Dear Sir, As a IOC consumer, I would like to bring your kind notice of your dealer misbehavior and solution for my problem. Your immediate attention will be appreciated We have domestic gas connection in Coimbatore with Balaji Gas service. Our consumer No. is 14829. 15 Days back my mother had contacted gas agency and given consumer id for refill . The booking agent was disconnected the line with only one word (ie) booked. Second time again she had contacted to get the full details and delivery date but the line was again disconnected without any proper reply. Finally third time they have given a delivery date as 1st June. As usual my father has waited on the road from morning 10am to 2.45 pm to collect the delivery at Peedampalli bus stand with regular crowd of 30 IOC consumers. The truck driver simply told your allotment was not in my delivery slip please contact office for further information. On the same day we have called to Balaji office and they informed your allotment will happen only on 7th Jun. Based on your dealer revised commitment today my father have waited on the road from morning 9 30 am to 2.30 pm and today also the delivery instruction to our consumer id is not given to truck driver instead of he asked us to meet proprietor of Balaji gas service for clarification and delivery. Based on all the above fact I have called up to Balaji gas agencies for clarification and my call also disconnected immediately with only one word '' come to office for further information'' . Due to improper reply to me, again I have contacted the agency for getting reason for non delivery and direct visit for collection of cylinder from dealer place. but again improper reply from dealer office and call disconnection. Common fact. Last 4 years+ our entire village IOC consumers are evident for poor service from this dealer 1) No door delivery even paying freight charges of Rs 8 per cylinder. 2) Extra money Rs 20 or Rs 30 per cylinder. Thanks Devaraj.P Muniappan koil thottam Peedampalli Coimbatore Contact no : [protected] [protected] [protected][protected] [protected]@kggroup.com [protected]@gmail.com