Indian Oil Corporation [IOC] Complaints & Reviews

Sir,
I am a comsumer of Indane gas for the last 13 years. my consumer no. 10848 with prasanna gas agency at padi, Chennai. Last month I received my refill on 3rd May and I booked the refill on 13th may 2008. till 10th of june the refill was delivered despite my several reminders both personally and over phone the agency in charge has not delivered it. Today I took an empty cylinder and hired a taxi to goto the agency to get the refill. Then they issued the refill and gave some lame excuses for not delivering the cylinder ontime. I want to ask the following questions to the Customer care dept.( If it exists?) of IOCL. If a consumer has two cylinder LPG connection what is the refill cycle one should follow? What is the time delay between refill registration and refill delivery if only one cylinder connection and two cylinder connection is there? What if the first cylinder is exhausted and second cylinder is nearing empty and still the refill for the first cylinder is not delivered yet? WHat is the relief for a senior citizen like me who has to go to agency to take delivery of the cylinder every month if no delivery is made by the agency? Whom should I lodge my complaints at IOCL? Is there any consumer forum where I could voice my grievances?
M. SIvalingam

sir the phone of this particular Ranveer Interpreses new delhi)is always busy[protected] &[protected]and when it gets dialed no one picks up the phone the company is ghadhi gas service which is in Kalka ji new delhi ...MY CONSUMER NUMBER IS 7469 AND BY MY NAME..Sonu. no one can hear this complaint they missbihave if we goes there office . plz take some strick action PLEASE RESOLVE THIS AS SOON AS EVER.. and teach a lesson to him

Sir,
I stay at Haldia, West Bengal, for the past three years . For past 3 years I am trying to convert my single cylinder LPG connection into double cylinder LPG connection. But all my effort went in vain because the INDANE distributer at Haldia Township constantly denied the same showing the reason that IOC is not permitting them to allow the conversion . Please help me out of this trouble because I need double cylinder connection urgently . I can not book my next refilled cylinder before 21 days of getting a refilled cylinder and after 21 days stipulated time the distributer takes another 15 days for delivery .One cylinder can not serve more than 30 days normally . So it is easily understandable that cooking of food becomes absolutely difficult once the gas is finished. Moreover I can not depend on the delivery man because of single cylinder connection. Time & again I have to carry my empty cylinder of my own and come back without getting refilled gas because of irregular supply.To avoid this serious trouble I want the double cylinder conversion immediately .

Since the price hike in Petrolium Products, we are facing a serious problem o[censored]navailability o[censored]nleaded Petrol and Normal Deisel at all Faridabad (Haryana) outlets, after the discussion with the Petrol Pump's Employees they are assigning the reason of Non -availability of the basic Products. They are explaining only premium segments are available in the stock, after the price hike the diffrence between Premium and Standard Petrol is Increased so they are selling only Premium Petrol on outlets.

So I request you to please take an immediate action against these Petrol Pumps.

I am writing this letter gather some information on delivery of LPG Cylinder.

I am writing this letter on behalf some senior / under par, consumer of your LPG Cylinder.

We are staying in a G+5 housing complex. We have a lift at our housing complex.
Our Housing Association has barred the Gas cylinder in lift for security reasons more over the delivery boys are not properly using the lift while they are carrying the cylinder loaded or empty.

However, they use to get “Bakshis” from us (RS.3/- to 15/-) depending upon the floor and consumer.

Now they are telling that they will unload the cylinder at the Ground floor if not allowed to carry by lift.

In this connection, I like to mention that several Flats of this locality do not have Lift and they are not creating any problem.

We are the residents of Dumdum (South) Kolkata west Bengal area.

Please let us know the exact rule so that we may take up the matter with the respective dealer.

For noticeable explanation, I am not disclosing the details of consumer at present, but it will be disclosed in due place & time.
Thanking you,

S.Ghosh

My registration no. is 7830 at Kurukshetra gas agency, Kurukshetra(Haryana). I have got a leaked gas cylinder 5 days back i.e. 6 June, 2008. I complained to the agency to replace the same. I reminded them daily and visited the agency twice personally but no attention has been paid so far.

From: Devaraj Palanisamy
Sent: Tuesday, June 10, 2008 8:00 PM
To: [protected]@indianoil.co.in; [protected]@iocl.co.in; [protected]@iocl.co.in; [protected]@indianoil.co.in
Subject: my complaint LPG 10312


________________________________________
From: Devaraj Palanisamy
Sent: Tuesday, June 10, 2008 7:13 PM
To: [protected]@indianoil.co.in
Subject: RE: Reference No. - LPG 10312 Poor customer service, Misbehavior and bribe for delivery Dealer Name - balaji gas service
Dear Sir,

I am not happy with your reply. Your reply is more favorable to your dealer without having any proper enquiry, totally irrelevant to the incident. Please come and enquire all the consumers, who are all received/taken delivery on the referred dates ( i.e. : 31/05/2008 and 07/06/2008) and they are the eye witness for this problem.

The following are the unanswered question from your side for my complaint mail. We are expecting your reply for following points without fail.

1) Collecting extra money from your consumer
2) Refusing door delivery at the cost of full amount which includes freight charges fixed by government
3) Improper Delivery timing : As my knowledge/Law/policy : No IOC dealer will ask their consumers to wait on the road & open sun light to get the delivery from 9.00 am to 3.00 pm - Totally unacceptable.

Note : As per your reply : We have never stopped the truck and all your consumers are witness. Please believe your customers and please enquire before giving any reply for grievances to improve your services as I O C.


Thanks & Regards

Devaraj.P
+[protected]
________________________________________
From: [protected]@indianoil.co.in [[protected]@indianoil.co.in]
Sent: Tuesday, June 10, 2008 5:02 PM
To: Devaraj Palanisamy
Subject: Fw: Reference No. - LPG 10312 Poor cumstomer serivice, Misbehaviour and bribe for delivery Dealer Name - balaji gas service

Dear Mr. Devraj,

Ref to the complaint and telecon we had yesterday. The matter was taken up with the Distributor and it is alleged that you had stopped the delivery vehicle for more than one hour on 31-05-08 and abused the show room staff on phone.

As matter of conveinience to you, we have advised the distributor to supply refill this time and you are requested to sort out the issue with the Distributor regarding the subject matter. In case you want you can also contact our customer service cell at 8/1079, Avinashi Road, Coimbatore.


The connection is regsitered in the name Mr. Narayanaswamy. We hope he is a close relative of yours staying in the same address and his name is in the ration card / no ration card certificate given by you in the address proof given by you. We request you to advise Mr. Narayanaswamy to contact the Distributor with original SV and ration card / no ration card certificate or contact our customer service cell along with the said documents before booking for next refill.

Inconveinience caused to you is regretted
----- Forwarded by S LAKSHMINARAYANAN/CBEAO/TNSO/IOCL on 10/06/2008 16:51 -----
UV MANNUR/TNSO/IOCL
09/06/2008 10:05 To S LAKSHMINARAYANAN/CBEAO/TNSO/[protected]@IOCL, D MURALI/MDUAO/TNSO/[protected]@IOCL, S THIAGARAJAN/CBEAO/TNSO/[protected]@IOCL
cc
Subject Fw: Reference No. - LPG 10312 Poor cumstomer serivice, Misbehaviour and bribe for delivery Dealer Name - balaji gas service





FOR IMMEDIATE ACTION.

UV MANNUR
DGM(LPG), TNSO
----- Forwarded by UV MANNUR/TNSO/IOCL on 06/09/2008 09:49 AM -----
<[protected]@kggroup.com>
06/07/2008 06:09 PM To <[protected]@indianoil.co.in>
cc <[protected]@iocl.co.in>, <[protected]@iocl.co.in>, <[protected]@indianoil.co.in>
Subject Reference No. - LPG 10312 Poor cumstomer serivice, Misbehaviour and bribe for delivery Dealer Name - balaji gas service




Name: Devaraj.P Address: Muniappan Koil thottam peedampalli Ondipudur via coimbatore - 641016 State: [protected] Mobile/Phone No: [protected] Consumer No.: 14829 Name of Indane Distributor: balaji gas service Dear Sir, As a IOC consumer, I would like to bring your kind notice of your dealer misbehavior and solution for my problem. Your immediate attention will be appreciated We have domestic gas connection in Coimbatore with Balaji Gas service. Our consumer No. is 14829. 15 Days back my mother had contacted gas agency and given consumer id for refill . The booking agent was disconnected the line with only one word (ie) booked. Second time again she had contacted to get the full details and delivery date but the line was again disconnected without any proper reply. Finally third time they have given a delivery date as 1st June. As usual my father has waited on the road from morning 10am to 2.45 pm to collect the delivery at Peedampalli bus stand with regular crowd of 30 IOC consumers. The truck driver simply told your allotment was not in my delivery slip please contact office for further information. On the same day we have called to Balaji office and they informed your allotment will happen only on 7th Jun. Based on your dealer revised commitment today my father have waited on the road from morning 9 30 am to 2.30 pm and today also the delivery instruction to our consumer id is not given to truck driver instead of he asked us to meet proprietor of Balaji gas service for clarification and delivery. Based on all the above fact I have called up to Balaji gas agencies for clarification and my call also disconnected immediately with only one word '' come to office for further information'' . Due to improper reply to me, again I have contacted the agency for getting reason for non delivery and direct visit for collection of cylinder from dealer place. but again improper reply from dealer office and call disconnection. Common fact. Last 4 years+ our entire village IOC consumers are evident for poor service from this dealer 1) No door delivery even paying freight charges of Rs 8 per cylinder. 2) Extra money Rs 20 or Rs 30 per cylinder. Thanks Devaraj.P Muniappan koil thottam Peedampalli Coimbatore Contact no : [protected] [protected] [protected][protected] [protected]@kggroup.com [protected]@gmail.com

Dear Sir,

I want to file a complaint to you against Indane Pearl gas service G T karnal raod opp gur mandi that i am trying to book cylinder on phone since one week but could not book it because either they doesnt answer the phone or phone is busy, this is very bad as you know that in todays costl;y fuel era we should try to save the petrol but we are forced to drive to gas agency and book cylinder, this small thing can be very nicely managed by phone which saves time petrol time and environment .
so please take necessary action against agency and help consumers and nation.

Sir,
I am a physically challenged person working as Jt. General Manager, Ministry of Defence, Engine Factory Avadi, Chennai and I own Maruti Zen AT, with hand control accelerator & brake fitted with 36 ltr capacity gas tank. Today 09.06.2008 I went to Shree Shakthi Agencies(TIN No [protected], Code No 068), Survey No 304, MTH Road, Ambathur Chennai - 53 (PH[protected] with tank empty It did not cut off automatically till 42.14 ltrs(Bill No 608543) When I filled in the same bunk on 03.04.2008 with tank empty with 36.14 ltrs(Bill No 13676) the tank became full.

the difference (42.14 - 36.14 = 6 ltrs excess)
how come a tank with 36 ltrs capacity will have 42.14 ltrs.

Sir, It is requested to look into the matter immediately.

I am a regular customer of Indane Gas from past 2 years. But since than i haven't received my PassBook. My consumer no is 14647. My account is with Maheswari Gas Agency Madangir, New Delhi -110062.
Please Help me out, i made complain several times but they used to replt that the Indane Gas service to the banch is closed. Each time they used to give slip but never give me my passbook. I request you to enquiry to my branch and provide me my Gas Passbook.
My Contact detail is : Phone: [protected]

sir my gas noumber is: Rahul-23592,
sir my gas is licking, and its in seriouse level. please notify my complaint as soon as possible.
my adderess is: sh. jagdish singh tanwar
wz-830 naraina new delhi-28

Dear sir i have booked for gas cylinder on 25.5.2008 and and was told i will receive by three days till date i have been telephoneing and there is no response nor delivery of gas cylinder the telphone nos of the gas agency is SYDHEENDRA INDANE GAS AGENCY (INDANE LPG DISTRIBUTORS)2ND MAIN, 80 FT HENNUR ROAD, HBR LAYOUT, BANGALORE-
THE TELEHONES ARE[protected] [protected] 25436995 WHENEVER WE CALL THEY dont take the receiver if at all they attend the call they avoiding speaking nor give reasons for the delay i need to complain and i want you to take action immediately and this is to be sent to cunsumer forum and indane gas grivance cell and confirm me too.
Thanking you
yours faithfully
s.komala.

Hi

I have gas connection of indane and i have this connection to three state because of work
Now i am working in jamnagar-Gujrat, here i got the connection after transfer now they need ration card for continue the connection until they will not supply the connection
This is problem for working class people who based upon job move from one place to other
I think their is no such clause in india for gas connection to submit ration card

sir
i have got autolpg filled in my car from m/s luxmi ato ferzpur
road ludhiana.but my car gave low averge.on cotacting to
dealer they check my car and said that lpg filled by the pump
was in less quantity. on next refilling i comlaint thismatter
to the pump woker he said that we are order to fill 650ml
at per litre instead of 1000mlof litre.what can i do?

My Indane Gas Consumer No. is 23873 in the name Sanjee Paul R/O F-69/S-3 Dilshad Colony, Dilshad Garden, Delhi-95 under distributorship No. 107300 in the name M/s Sindhu Enterprises, Pocket-A, 23A, Dilshad Garden, Delhi-32.
On 05-06-08 I got the delivery of refilled gas vide receipt number[protected]. It was shocked to see that reciept date was written 31-05-08 though receiving after 6 days.
In another view, the delivery man asked for Rs. 346 as increase of rates as per Govt. Rule, although amount mentioned in receipt was Rs. 294.70. While on argue, it was plead by the delivery man that since new rates have not been updated in their system hence no change in rate as per receipt.

In this regard, my humble request to look into the matter as it is being regularly intimated through media that higher amuont of MRP should be paid.

In case of any query please do call at [protected].

Thanks,
Sanjeev Paul

Dear Sir,

Sub: Delay in allotment of Additional Gas Cylinder-
Requirement for Home Consumption.

Ref: Customer No.10980 with SAM GAS, Indane Distributor, chimabara Nagar, Tuticorin -8.

With reference to the above I wish to inform you that, I have registered an additional cylinder requirement with the above referred agency vide (Form No. SL 69) Sl. No.-- dated 12.03.04

Now I have approached the agency for additional cylinder and they refused to provide the same against the above mentioned registration and they instructed me to register again.

I came to understand through other customers, the Additional Cylinder requirement was released for the registrations up to december 2005

kindly i request you to please give effect for the above registration and get me the additional cylinder through the above agency at earliest.

Thanks for your favourbale reply.

Yours Faithfully,



(S.Ramasubramanian)

i have participated in a iocl car in a tank offer .I also won th mobile in that offer.
i got ur sms on my mobile.
i also faxed the bill copy and my complete address to u 3 times.
i have also proof of that.
i also made complaint 5 times on ur toll free number .at that time u said i will get it upto march end.
but uptil now i have not received the price (mobile) that i won.
also when i call on ur toll free number now days, no one will receive it.
it's too bad.
plz do the needful action so taht i will get my price.

Dear Concern,

As Refer to my earlier comlaint over 8 day to go still not any responce from your side as we know that very lezy and very slow responce from any govt. sector is true like that .

if you any revert pls update and insturct and interven the suplier to suply the proper way. as attached my information and my earlier complaint.

Cust name - Satya Prakash Kaushalyayan
boucher no. - 4695
Date of Booking[protected]
Consumer No. R38937
My Mail id - as mentioned - satyaprakash.[protected]@hdfcbank.com
My No - [protected]
Suplier mail id -
[protected]@yahoo.co.in
Agence name - RAGHU GAS SERVICE
Suplier no.
[protected]
[protected]
[protected]

Indane Gas (complaint)
Posted:[protected] by satya prakash kaushalyayan [send email]
Gas Booking
SIR,
Last month, I had transfered my conneciton from up to gurgaon - Haryana, and booked two cyllinder with M/S Raghu gas agency, Ram Nagar - Gurgaon -Haryana . My consumer number is R38937 . Till date, the same is not delivered to me. When I went to the agency to enquire about it, ...

Bad Service

Dear Sir,

I am a LPG Indane Gas customer with Vir Gas Agency, West Mambalam, Chennai. My consumer number is 34726.

I have booked for a refile on 29th May 2008 over phone. They replied that they will Distribute with in two days a week. But after 2 days when I made a call to them they replied it will deliver with in 1 or 2 days. Dealer are delivering Gas cyclinder only after many reminder. Some times, refilling itself take minimum of one week or two week. Each time, these people are giving any lame excuse and trying to escape things.

Last month, these people said that I didn't booked gas cyclinder itself and I need to book it once again and waited for three more days.

Every month, we are fighting with these people to get the cylinder. Due to this, we are losing some days in next booking too.

I Sangeet our consumer No. 41004 recd one cylender on 29.05.08 from Amar Gas Service, Behari Colony Shahdara Delhi-32, Phone nos. of Agency[protected], 22307197, From the Bigning of Next day I Complaint for Leakage in cylender to Agency People on phone & also informed to Helpline No. provided on delivery slip,

Man came from Helpline and check cylender & Informe that the leakage came from cylender PIN & also informe to ask to Agency to Replace the cylender.

Same time I contect with Agency and ask for cylender replaced
They informed that will replace today on 30.05.08

But till date cylender not replaced by Agency After giving lot of reminder to Agency

Please Take it urgently

Sangeeta Sharma
Connection No. 41004
Mob.[protected]