Indian Oil Corporation [IOC] Complaints & Reviews

Sri Rama Agencies - TIN [protected], #1, 6th Cross, Dayanand Layout, Tambhu Chetty Palys-Main Road, R.M. Nagar, Bangalore 560 016. email - [protected]@yahoo.co.in
ph[protected], 25654560, 41144619, 41144620, [protected]No phone is working - all are busy or switched off)

I am a customer of Indane Gas. The LPG cylinder delivered to my home when started using, there was gas leakage in the cylinder. I tried calling on the following indane numbers
[protected], [protected], Emergency numbers 41263305/[protected]/[protected] and there was no reply and no one are picking up the phone.

What the hell is happening in India. If the customer service is not done properly then why the hell govt of india is given license to these people to run the business.

In other countries, only one rule to customer service it is as follows
two points to customer service
point 1- Customer is always right
point 2- If customer is wrong refer point 1.

Please wake up india, atleast now lets be honest and behave as more responsible citizens.

I dont know whether there will any action on this message. Any way I wish my self as all the best. Let god save the citizens of india from corruption and this kind of people who get license without proper services to people.

Who ever reads this email, Please call the phone numbers above mentioned to fix my lpg cylinder problem.

My mobile number is [protected].

Thanks,
Harish

Sir,
I am a consumer of Indane LPG with consumer no. SGA 3399 and the name of my distributor is M/s Sahuwala Gas Agency, K.K.Mart, Neamatpur, P.O. Sitarampur -713359, Burdwan, W.B. Every time I booked for a refill these days it takes at least 20/21 days to supply. And more disturbing is the fact that in spite of repeated requests the deliveryman was not weighing the refill cilynder at the time of delivery, promising to do it next time. This time I booked for refill cylinder on 08/06/2008 with cash memo no. 1210. After several requests the deliveryman came today on 22/06/2008 to supply refill but again he declined to weigh the cylinder. I refused to take delivery this time without weighing and the deliveryman went off with the cylinder without delivering. I am afraid that unless necessary action is taken I will have to accept this illegal practice and request the distributor to supply refill in his way and time.
Even phone no. and address of consumer complaint is not displayed at distributor's office. I shall be obliged if you kindly arrange for necessary action.

Yours faithfully,
KAUSIK BANDYOPADHYAY

Complaints on "Indane Gas"



I am a customer of M/s I C P Indane Gas agency, Kalmandapam Palakkad, KERALA . I have received only one cylinder at delivery time(18/4/2007). 6 months ago when I requested to give the one more cylinder, they answered to wait becasuse the at that time the gas was short and since last 6 months they have only one answer, shortage of gas.
Aneef.A. [protected]

My gas distributor is never available on Phone his lines are busy through out working hours non stop. I have been trying to call him from the last three days but could not get to him to register the Gas leak complaint. Try out these number your self, [protected], [protected], gas agency name is sanjiv gas, 11 sehgal market -2, greater kailash-II new delhi -110049
and thier booking officer told me i[censored] have problem so change to ur gase agency.
I would like some one to take a note of this problem, else consumer court looks like the only resort for me.

Also, Cylinders are not delivered on time committed by this agency, I would rate the services by agency at 2 out of 10 due to the following reasons:
1. They are not at all planned /foresited about mainting stocks just after any state or national holidays,
2. For every thing we have to go the agency,
3. Cylinder deliveries are not done timely,
4. No second cylinders are being given so that we can have back ups when we run out of Gas.

I am a LPG Indane customer with KFCSC Gas Agency, Hebbal Bangalore and my consumer Number is 32852. I have booked for a refile on 10.06.2008. Even though it is nearing ten days, I did not get my refile from Indane (Indian Oil Corporation) dealer.

I have booked for refile after Five months of previous supply and I am unable to get one refile.Now a days it is very difficult to get them over telephone & if we get them with great difficulty, there has been no courtesy to even listen to our grievance & they just slam the phone and no proper answer given.
If Indian oil is concerned over customer satisfaction they better do some thing



Iam having onle single cylinder. Ihave booked second cylinder on[protected] receipt no.50221.But Till now i have not receipt any information and cylinder from Indian Oil.

Kindly look into the matter.
Ds Yadav
[protected]

Respected Sir / Madam


With due respect I beg to say that I ( Meena Bajpai ) am a customer of Tundla Gas Service District Firozabad (Uttar Pradesh) . MY Customer No is T- 5438. I am suffering from Delay in cylinder delivery for more than 3 month . Though I book my cylinder regularly yet I have to complaint two
or three times for it to get cylinder, they give different reason for delay as your home was locked, I could not get your house .They pretend in this way but I am a famous person in Tundla and my house can be get only my name and my house is never locked . so I have to suffer great .I am not getting delivery of cylinder in time from the gas agency for example I booked my cylinder on[protected] and get it on[protected] and booked on 18-03-08.And get it 17-04-08 at present I booked my cylinder on 13-05-08 and complaint for it on 05-06-08 my complaint no is 6 .and got its delivery on
13th June 2008 .I want to know that cylinders were not at the Gas agency in stock from 05-06-08 12-06-08. without reciet.
My second problem is that I also want to know that if one has the computerized bill of refill Cylinder of before the date of increase in price of L.P.G. he will have to pay the printed price or the price written by hand without any stamp or signature.
My third problem is that there is no facility to complain for any inconvenience on Tundla gas agency as no name of any officer, office or phone no is told us or given in writing .
Sir I have complaint it with great hope that my problem will be solved as soon as possible.

Thank you,

Your Faithfully
Meena Bajpai
Hari om Dham
Ahata khyali Ram
Infront Of Allahabad Bank
Tundla Distt- Firozabad
(uttar Pradesh)
Pin-283204
Phone No[protected]
Mobile No[protected]

Dear Sir

I would like to know whether Indian Oil has issued order to mandatorily show a ration card during booking monthly booking in Hosur. I got transferred from Maharashtra - Nashik to Hosur last 6 months back. I have applied for a new ration card three months back in Hosur & not received now . I am not being issued gas cylinder without ration card now. I had to give a request letter in writing for issue for last month. An NOC is being asked from Tahsildar office.

I feel this demand now is questioning the basic needs of my requirement by the Indian Oil agency. Kindly clarify or redirect M/s Thirumalesa Agencies, Hosur to issue me monthly cylinder without hindrance .

The current cylinder will last for one month and expect your reply asap to find an alternative.

I am facing problem of delay in delivery please do the helpful this information from my side
thanks & regards
Dharmender

sri chandrian gas agency hathi bhata, ajmer is not given to me dbc. my customer no. is B18394. I had taken my new connection in 2006. He is making me fool every time by telling pls come after 15 days or later since one month. pls look in to my matter immidiately, thanks.

Dear
sir
we face a lot of problem regarding borken seal, low weight, no home delevery, no timely delevery and so meney
please solve my problem my congumer no. is UJ-5809 CARD NO.- 512580 AND S.V.NO. 504211

with regardes
BANDAN LAKRA
URMI GUMLA
[protected]

We have been the customer of indian oil corporation for past 25 years; holding the consumer number 06885 under the name of KB Mohammed. We have shifted from Podannur-Coimbatore to Gandhipuram- coimbatore and we are in need of transfering the gas connection. Unfortunately we lost the depsoit receipt which is 25 yeras old and which is required for transferring the connection.

As per the rules we are ready to produce the indemnity bond, but we were unable to furnsih the details therein becuase the indian oil corporation and the current agency ( N.Mahalingam &Co.) doesnt possess our old records. Our previous agency was R.V gas agency, Sundarapuram - Coimbatore, which was selaed by indian oil for mal practice and our details are with them.

Now the authorities are refusing to transfer the connection on non availability of details where the indian oil ocrporation should be possessing the details.

We kindly request you to take the necessary action and do the needful as soon as possible. We are in need of gas for cooking, Please Help.

The gas has been booked on 31.05.2008 and the gas delievered on 10.06.2008 wide Cash Memo/Bill/Refill Voucher no. 70723; dt- 02.06.2008 for connection no. F-0008870 by Freedom Gas Service (Indane Distributor) U.P.T.T. No.: GD- 0326248, C.S.T. No. : GD- 5290032[Delhi- Saharanpur Road, Loni];14.2 K.gs. CYL @ Rs. 344.90

May I Know :- which GOI's Rule/Circular/Order/Notification no. is followed by this distributer or on the behalf of IOC ?

I am consumer of LPG, Indane through Sona enterprises, A-72/2, Masoodpur, Vasantkunj new delhi-70.My consumer number is 25939.Since past few months i have been observing that my gas cylinder gets over before the normal usage time.Today while taking deliavery i insisted the the delivary boy to weigh it he some how tampared the weighing scale and showed me right figure where as later when i got it maesured through a genuine scale it was weighing 5 kg less.This is been a regular feature since past few months .kindly look into the matter and do as required or else i hav to approach other related forums...

Dear sir
Rajesh from chennai, i had very bad experience in an indane gas distributor, while transfering my gas connection from one dealer to another. i was shifted from khilkatalai to mudichur last week so i went to my original dealer(RANIE ENTERPRISES, NANGANALLUR, CHENNAI) for an TTV, i had waited for an hour and job done.on the same day around 4pm i had went to PATTAMMAL GAS AGENCY, WEST TAMBARAM with my regulator, without verfiying anything they said today we cant do that go and come back on monday (9.06.08).after that actual problem araises by morning 9am i had went there, they said our staff will come by 10;00 am, i had waited up to 10;15 am, like me for enquiry, trnasfer around 15 to 20 customers are waiting .i had enquired them what happen still no has turned up, they said 2 staff are leave today.one lady staff came and checked my documents and said ther is no date in ttv go and get from your original dealer.that is my mistake also not checked properly.again from tambaram i had went to nanganullar and get it done from them and came back to pattammal around 4pm they said document paper is not available come by tommorow morning.the whole day wasted and it is a loss of pay for me.again next day 10.06.08 tuesday morning, there were around 15 customers like me, they said only 5 document paper is avaialble rest of them go and come back after 3 days.my documentation done, by time it is half day. they are just working like an goverment organisation, not at all bothered about the customers whom they are giving businness.for non availablity of document paper asking the customer come back after 3 days, and very lathergic activity by staffs.i never come back like this in an private organisation that too with indian oil dealer, because i am also working in an customer service organisation.it should not happened to any customer like me in futurue.

Regards
L.Rajesh
[protected]
chennai

My father (Sh.H. R. Sharma) consumer ID is 19402 and I get my Gas Cylinder supply from Chander Nagar Gas - Surya Nagar, Sahibabad, Ghaziabad (UP), the agency use to supply the gas after 05-07 days of booking . This problem I am facing from last 6 months and the cylinder is under weight also.

Dear Sirs, 13/6/2008

I am a Senior citizen and a customer of Indane gas for nearly 45 years. Currently my gas dealer is M/S CHAYANIKA, 41, REGENT PLACE, KOKATA 700040 (tsv no 51456). since 3/1/1996. One cylinder has always lasted us 28-30 days. but my latest cylinder delivered on 7/5/08 lasted only 21 days whereas the two previous ones lasted 30 and 28 days respectively.

Sometime back back you anounced that the gas supplier will carry a spring balance so that we would be able to check the weight of the cylinder when required. I talked to our dealer about it but did not get any cooperatin.

Therefore, I reqest your prompt action to redress my grievance.

Thanking you,
Yours faithfully,
P.K. Gupta, 163/1 N. S. C. Bose Road, Kolkata 700040.

I am a consumer of Indane cooking gas (LPG) having consumer no. 46684. My address is RZF 760/58, Gali No.3, PALAM COLONY Enclave, New Delhi-110 045. The service provider for delivering the LPG Cylinder to me is Gauri Enterprises, Dada Dev Mandir, Palam, Raj Nagar, New Delhi. I am fed up with the system for booking of LPG Cylinder as whenever I try to book the gas on phone, the two telephone nos.[protected] &[protected]given by the Gauri Enterprises are busy. Even after trying continuously for 2-3 hours for many days, the same can not be accessed. Presently, I have been trying to book the gas over phone for the last 3 days but could not get through. Still I am trying only. The booking of gas has become a very very big problem for me for the last 6-7 months and I request to do something needful urgently to get the system corrected. I have already brought the same to the notice of authorities of Gauri Enterprises 2-3 times but they have not done anything till now. I will be really very very grateful if anything could be done like some alternate booking facility (internet etc.)

Sir,
I am a comsumer of Indane gas for the last 13 years. my consumer no. 10848 with prasanna gas agency at padi, Chennai. Last month I received my refill on 3rd May and I booked the refill on 13th may 2008. till 10th of june the refill was delivered despite my several reminders both personally and over phone the agency in charge has not delivered it. Today I took an empty cylinder and hired a taxi to goto the agency to get the refill. Then they issued the refill and gave some lame excuses for not delivering the cylinder ontime. I want to ask the following questions to the Customer care dept.( If it exists?) of IOCL. If a consumer has two cylinder LPG connection what is the refill cycle one should follow? What is the time delay between refill registration and refill delivery if only one cylinder connection and two cylinder connection is there? What if the first cylinder is exhausted and second cylinder is nearing empty and still the refill for the first cylinder is not delivered yet? WHat is the relief for a senior citizen like me who has to go to agency to take delivery of the cylinder every month if no delivery is made by the agency? Whom should I lodge my complaints at IOCL? Is there any consumer forum where I could voice my grievances?
M. SIvalingam

sir the phone of this particular Ranveer Interpreses new delhi)is always busy[protected] &[protected]and when it gets dialed no one picks up the phone the company is ghadhi gas service which is in Kalka ji new delhi ...MY CONSUMER NUMBER IS 7469 AND BY MY NAME..Sonu. no one can hear this complaint they missbihave if we goes there office . plz take some strick action PLEASE RESOLVE THIS AS SOON AS EVER.. and teach a lesson to him

Sir,
I stay at Haldia, West Bengal, for the past three years . For past 3 years I am trying to convert my single cylinder LPG connection into double cylinder LPG connection. But all my effort went in vain because the INDANE distributer at Haldia Township constantly denied the same showing the reason that IOC is not permitting them to allow the conversion . Please help me out of this trouble because I need double cylinder connection urgently . I can not book my next refilled cylinder before 21 days of getting a refilled cylinder and after 21 days stipulated time the distributer takes another 15 days for delivery .One cylinder can not serve more than 30 days normally . So it is easily understandable that cooking of food becomes absolutely difficult once the gas is finished. Moreover I can not depend on the delivery man because of single cylinder connection. Time & again I have to carry my empty cylinder of my own and come back without getting refilled gas because of irregular supply.To avoid this serious trouble I want the double cylinder conversion immediately .