[Resolved]  HSBC / Credit Card — Non receipt of statement

Hi,

This is regarding the statement for my credit card.
I've called up the customer care umpteen times for the statement.

Each time I am told that the request would be processed within 24 hrs(in case of emails) or 4 working days(in case of couriers).
However till date I've never received any of these so called e-mails/couriers.
Also when I call up the customer care they tell me that the request has already been processed from their end!

I'd also put in a request for a new security device as I thought I'll check my statement through internet banking.
I'd to first call up atleast 3-4 times to register that request, only to be told that I wont be access net banking since the card is closed!
And the best part is that I received the device!
Doesn’t HSBC *EDUCATE* its customer care staff about its policies??
If the customer has to do everything, whats the customer care their for, misleading the customers??

Also I'd put in a request for cheque pickup facility in the month of April, I was told that someone would come to pickup the cheque the very next day.
However after repeated calls no one came and the next thing I knew was that a fine of 3000/- was levied on the card as late payment charges!
Wasn’t I supposed to get a call from the collection department if they were unable to send someone?
When I called up the collection department they agreed to reverse the charges and told me to contact the customer care.
The customer care department first told me to contact the collection department.
Upon being told that I'd already contacted them, they told me to pay the full amount and the charges would be reverse later!!
Kindly tell me how can you reverse the charges on a card which is already closed!

Its sad to know that all these so called customer-friendly policies are only to harass customers and mint money.

Please note that I will not be making any further payments unless I receive my statement from the month of January.
Also I'll not be responsible for any interest being levied on the card and I'll not be paying it as it is a result of someone else's incompetence.

Regards,
Sugandha