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[Resolved]  HSBC Credit Card — Cheating and not clear


I have setteled my HSBC credt card in 2009.
I have obtained the reciepts and NOC from bank recently but still my name is listed in CIBIL.
When i mailed bank they came up the following reply to drop a cheque.

Your Credit Card 4384 xxxx xxxx 2119

Reference number [protected]

Thank you for your email dated 04 April 2013 regarding your card

With regard to your query, we confirm from our records that the card
4384 xxxx xxxx 2119 has been invalidated and closed by the Bank with
effect from 03 May 2007.

The No Due Letter is given to all account holders who pay off the entire
outstanding amount or settle the account as per the process.

If the card account is settled by the Bank, the status is updated as
"Settled" or "Post Write off Settled" in the Bureau Records as per the
process. The status of the card account is appropriately updated as
"Post Write off Settled" as per the process.

If no payment is made towards the card account for continously 180 days,
status is updated as "Written Off" as per the process.

We confirm that Settlement is a condition where the customer
acknowledges that the amount reflected in his/her outstanding towards
the card account is indeed due, payable to the Bank. Further, the
customer have represented that he/she is unable to pay the entire dues
on account of their individual circumstances and have made a request to
the bank to consider settling the dues in the account at a sum lower
than the total outstanding.

If you wish to change the status of the card account to Blank (Normal)
in the Bureau Records, we request you to make payment of the zeroisation
amount of INR 91,231.29 towards the card xxxx 2119 through cheque by
visiting your nearest HSBC Branch as per the process.

Kindly someone help me how to deal with this
Complaint marked as Resolved Aug 13, 2020
Complaint comments  3 CommentsShareTweet


HSBC — Cheque against Credit Card payment not cleared

i have dropped the Cheque pertainig to the SBI credit card payment almost 1 week back to ensure that i don't end up paying the interest on the bill amt. But the cheque which was dropped by me is yet not cleared & the ineterest is been charged on daily basis to me. This is really pathetic.Please help me

Cheque no - 715892
Bank Name - HSBC bank
payment made for account no - [protected]
Get this check number, and go to HSBC bank and check it out whether that has come for clearance to the bank or not.
If not then call SBI customer care and ask regarding this check number.Next write a complaint to HSBC and put SBI in "cc" list and ask the SBI people to stop putting taxes into your account.
Always remember to put all the big officers like MD,Finance Head, Marketing head for both the banks in CC list. You will get the response.
You can their mail Ids through internet.

HSBC Credit Cards — Cheating

Dear sir /mam,

My card ending with 9942

Past 4 years im using HSBC credit card .Till last payment i was making it prompt payment.
After that in February 2009 they sent me Monthly statement for Rs 700/- outstanding.
Regarding this when i called customer care, I got reply that it was reward point, that we have to pay 700 rupees and we will get 700 rupees. I totally denied this and raised request for closure of my card.
After continues follow up twice i got clearance that my account in closing status and i don't have due in my account
After three months they not sent any status letter. In 4th month again i got letter for 2500 rupees outstanding.
I don't know how the amount appeared.
These totally a cheating technique.

Now im getting calls from Delhi to make the payment. Otherwise they will put my issue in CYBIL. Which will trouble me lot in my future?

please help me out.

Some one should

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    Hongkong & Shanghai Banking Corporation [HSBC] Phone
    +91 22 6680 0001
    +91 22 6666 8890
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    Hongkong & Shanghai Banking Corporation [HSBC] Address
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