[Resolved] HSBC Credit Card — Cheating and not clear
I have setteled my HSBC credt card in 2009.
I have obtained the reciepts and NOC from bank recently but still my name is listed in CIBIL.
When i mailed bank they came up the following reply to drop a cheque.
Your Credit Card 4384 xxxx xxxx 2119
Reference number [protected]
Thank you for your email dated 04 April 2013 regarding your card
With regard to your query, we confirm from our records that the card
4384 xxxx xxxx 2119 has been invalidated and closed by the Bank with
effect from 03 May 2007.
The No Due Letter is given to all account holders who pay off the entire
outstanding amount or settle the account as per the process.
If the card account is settled by the Bank, the status is updated as
"Settled" or "Post Write off Settled" in the Bureau Records as per the
process. The status of the card account is appropriately updated as
"Post Write off Settled" as per the process.
If no payment is made towards the card account for continously 180 days,
status is updated as "Written Off" as per the process.
We confirm that Settlement is a condition where the customer
acknowledges that the amount reflected in his/her outstanding towards
the card account is indeed due, payable to the Bank. Further, the
customer have represented that he/she is unable to pay the entire dues
on account of their individual circumstances and have made a request to
the bank to consider settling the dues in the account at a sum lower
than the total outstanding.
If you wish to change the status of the card account to Blank (Normal)
in the Bureau Records, we request you to make payment of the zeroisation
amount of INR 91,231.29 towards the card xxxx 2119 through cheque by
visiting your nearest HSBC Branch as per the process.
Kindly someone help me how to deal with this
Complaint marked as Resolved Aug 13, 2020