Hongkong & Shanghai Banking Corporation [HSBC]
Hongkong and Shanghai Banking Corporation Ltd.
Customer satisfaction rating: 63%
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Hongkong & Shanghai Banking Corporation [HSBC] Customer Care

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Address
52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
8
down
1


Fax:
Fax:
+91 22 226 58309  
+91 22 2262 3890  

Additional info
Banking Related Queries

Ahmedabad: +91 98 9827 2424
Bangalore: +91 98 2558 9595
Chandigarh: +91 98 7692 2424
Chennai: +91 98 2526 9595, +91 98 9437 2424
Coimbatore: +91 98 9437 2424
Gurgaon: +91 99 1079 2424
Guwahati: +91 711 2020
Hyderabad: +91 2335 8686, +91 98 4901 2424
Indore: +91 98 9327 2424
Jaipur: +91 99 2803 2424
Jodhpur: +91 99 2803 2424
Kochi: +91 98 9547 2424
Kolkata: +91 2243 8585
Lucknow: +91 99 3514 2424
Ludhiana: +91 98 7692 2424
Mumbai: +91 4042 2424, +91 99 6004 2424
Mysore: +91 99 8092 2424
Nagpur: +91 99 6004 2424
Nasik:+91 99 6004 2424
New Delhi: +91 2373 8989, +91 99 107 92424
Noida:+91 99 1079 2424
Patna:+91 99 3136 2424
Pune: +91 6602 8585, +91 99 6004 2424
Raipur: +91 98 9327 2424
Surat: +91 98 9827 2424
Trivandrum: +91 98 9547 2424
Vadodara: +91 98 9827 2424
Visakhapatnam: +91 98 4901 2424

Credit Card Related Queries

Ahmedabad: +91 98 9837 7373
Bangalore: +91 2558 9696
Chandigarh: +91 98 7692 7373
Chennai: +91 4341 9696, +91 98 9447 7373
Coimbatore: +91 98 9447 7373
Gurgaon: +91 99 1079 7373
Guwahati: +91 711 2020
Hyderabad: +91 2335 8787, +91 98 4967 7373
Indore: +91 98 9327 7373
Jaipur: +91 99 2803 7373
Jodhpur: +91 99 2803 7373
Kochi:+91 98 9547 7373
Kolkata: +91 2243 8686
Lucknow: +91 99 3509 7373
Ludhiana: +91 98 7692 7373
Mumbai: +91 6680 0001, +91 98 6010 7373
Mysore: +9199 8092 7373
Nagpur: +91 98 6010 7373
Nasik: +91 98 6010 7373
New Delhi: +91 2373 9696, +91 99 1079 7373
Noida:+91 99 1079 7373
Patna:+91 99 3139 7373
Pune: +91 6602 8686, +91 98 6010 7373
Raipur: +91 98 9327 7373
Surat: +91 98 9837 7373
Trivandrum: +91 98 9547 7373
Vadodara: +91 98 9837 7373
Visakhapatnam: +91 98 4967 7373

HSBC Premier Customers

Ahmedabad: +91 98 9837 7315
Bangalore: +91 4118 6515
Chandigarh: +91 98 7693 7315
Chennai: +91 4200 8715
Coimbatore: +91 98 9447 7315
Gurgaon: +9199 1079 7315
Hyderabad: +91 6667 4715
Indore: +91 98 9317 7315
Jaipur: +91 99 2803 7315
Jodhpur: +91 99 2803 7315
Kochi: +91 98 9547 7315
Kolkata: +91 2213 9915
Lucknow: +91 99 3679 7315
Ludhiana: +91 98 7693 7315
Mumbai: +91 6666 8815
Mysore: +91 99 8092 7315
Nagpur: +91 98 9094 7315
New Delhi: +91 4149 0715
Noida: +91 99 1079 7315
Patna:+91 99 3139 7315
Pune:+91 2600 1115
Raipur: +91 98 9317 7315
Trivandrum: +91 98 9547 7315
Vadodara: +91 98 9837 7315
Visakhapatnam: +91 98 4967 7315

Business Banking / SME Trade Customers
Ahmedabad: +91 98 9837 7318, +91 98 9837 7374
Bangalore: +91 4118 6590, +91 4118 6574, +91 99 8092 7374
Chandigarh: +91 98 7693 7318, +91 5008 174
Chennai: +91 4200 8790, +91 4200 8774, +91 98 9447 7374
Coimbatore: +91 98 9447 7318, +91 98 9447 7374
Gurgaon: +91 99 1079 7318
Guwahati: 1800 103 2667 (Toll Free)
Hyderabad: +91 6667 4790, +91 6667 4774, +91 98 4967 7374
Indore: +91 98 9347 7318, +91 98 9347 7374
Jaipur: +91 99 2803 7318
Jodhpur: +91 99 2803 7318
Kochi: +91 98 9547 7318, +91 98 9547 7374
Kolkata: +91 2213 9980, +91 2213 9974
Lucknow: +91 99 3509 7318
Ludhiana: +91 98 7693 7318
Mumbai: +91 6666 8890, +91 6666 8874
Mysore: +91 99 8092 7318, +91 99 8092 7374
Nagpur: +91 98 9004 7318
Nasik: +91 98 9004 7318
New Delhi: +91 4149 0790, +91 4149 0774
Noida: +91 99 1079 7318
Patna: +91 99 3139 7318
Pune: +91 2600 1190, +91 2600 1174
Raipur: +91 98 9347 7318, +91 98 9347 7374
Surat: +91 98 9837 7318
Thiruvananthapuram: +91 98 9547 7318, +91 98 9547 7374
Vadodara: +91 98 9837 7318, +91 98 9837 7374
Visakhapatnam: +91 98 4967 7318

View More Information...

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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63%
Complaints
1079
Pending
0
Resolved
676
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Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

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I have applied for the credit card with all the required documents and signatures on the form. One of your employee came to my office and collected all the documents. but till now there is not corrospandance from either your side or by the said employee. Please let me know the status of my credit card.
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    Dear Sir, I wish to bring into notice of TOP MANAGEMENT of HSBC that I am in dialog with HSBC for a home loan since August, 2014. On 22nd Sep, 2014 the Loan application was received by Mr.Nitin Tripathi-Relationship Manager-Mortgages- Mobile no-[protected] and Staff ID-213344. Also I had issued a cheque of Rs.2809 vide cheque no 906991 (PNB) along with the required set of documents which he had asked for. Later I had received from him Pre Approval Letter Dt.13th Oct, 2014 which was handed to me on 12th Dec, 2014. But sorry to state that till today besides regular follow-up the loan is not disbursed and Mr.Ankit-VP and Boss of Mr.Nitin Tripathi seldom takes my call and whenever I am able to connect to him assures me of some more time for disbursal. I have exhausted my patience now and want my loan to be disbursed immediately. BESIDES THIS I AM REALLY SURPRISED TO HAVE SUCH TREATMENT FORM HSBC WHICH IS A MULTINATIONAL BANK AND IS SUPPOSE TO HAVE SOME TIME LINE FOR FUNCTIONING AND ACCOUNTABILITY TOWARDS CUSTOMERS. I WOULD REALLY LIKE TO INTERACT WITH HSBC TOP MANAGEMENT TO DISCUSS THE CASE AS I HAVE KEPT MY PATIENCE TILL DATE AND ALSO HAVE SUFFERED FINANCIALLY IN ABSENCE OF LOAN DISPERSAL. PRASHANT BHATNAGAR H-322, Naraina Vihar, New Delhi-28 [protected]
    Dear Sir,
    I wish to bring into notice of TOP MANAGEMENT of HSBC that I am in dialog with HSBC for a home loan since August, 2014. On 22nd Sep, 2014 the Loan application was received by Mr.Nitin Tripathi-Relationship Manager-Mortgages- Mobile no-[protected] and Staff ID-213344. Also I had issued a cheque of Rs.2809 vide cheque no 906991 (PNB) along with the required set of documents which he had asked for. Later I had received from him Pre Approval Letter Dt.13th Oct, 2014 which was handed to me on 12th Dec, 2014.
    But sorry to state that till today besides regular follow-up the loan is not disbursed and Mr.Ankit-VP and Boss of Mr.Nitin Tripathi seldom takes my call and whenever I am able to connect to him assures me of some more time for disbursal. I have exhausted my patience now and want my loan to be disbursed immediately.
    BESIDES THIS I AM REALLY SURPRISED TO HAVE SUCH TREATMENT FORM HSBC WHICH IS A MULTINATIONAL BANK AND IS SUPPOSE TO HAVE SOME TIME LINE FOR FUNCTIONING AND ACCOUNTABILITY TOWARDS CUSTOMERS. I WOULD REALLY LIKE TO INTERACT WITH HSBC TOP MANAGEMENT TO DISCUSS THE CASE AS I HAVE KEPT MY PATIENCE TILL DATE AND ALSO HAVE SUFFERED FINANCIALLY IN ABSENCE OF LOAN DISPERSAL.
    PRASHANT BHATNAGAR
    [protected]
    Dear Prashant

    Please allow me to introduce myself I am Michael Mason-Mahon, you may like to google my name.

    http://www.moneylife.in/article/how-much-longer-can-the-fm-rbi-ignore-hsbc-in-in...

    Please send your complaint to Mr Douglas Flint Chairman HSBC Holdings Plc and Mr Stuart Milne CEO of HSBC India.

    [protected]@hsbc.com stuart.[protected]@hsbc.com

    Yours sincerely
    Michael

    Mobile: 0044 [protected]
    Mobile: 0044 [protected]
    E-mail: [protected]@aol.com

    "First they ignore you, then they ridicule you, then they fight you, and then you win".
    2 Comments
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      Hi, My Name is Amit Kumar S/o Sh. Vijay Pal Singh. Date of Birth 12/071974. I had taken a Personal Loan in the Year 2005...
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      Dear Sir/Madam, I Meena Ram kumar an employee of HSBC my credit card number is ([protected]) wanted to convert...
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      I MADE PAYMENT OF HSBC CREDIT CARD VISA PAYMENT ALREADY BEEN DEDUCTED BUT WE DO NOT RECEIVED ANY CONFIRMATION MASSAGE FROM...
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      Dear sir/madam, i am Lalit Kumar, recently i have purchased cibil report, in cibil report showing due to hsbc / jm financial...
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      sir I have taken personal of Rs.5 Lakh loan form the HSBC Bank, Kolkata. The same was setteled letter dated 29/02/2008 No.DAL/PLB/COLL/MN on 29/02/2008 in total Rs. 1, 50, 000/- in five instalment and all paid in time.. I also received a notice from Lok Adalat, Alipor for apearing before them and appear on 11/12/2010 and cxplained all the facts and present all the satteled papers before the Hnobel Judge, after the examine the papers The Honbel Judge passed an order " the case is dosposed off" and also order to issue a NOC by the bank . till date i have not received any order of noc. But my name is still with cibil information bureau . pl remove my name from cibil urgenly since no dues is pending with your bank and oblige.
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        Its look like HSBC debit charges on various pretext to customer's account.. on assumption that most will not notice.. if a few customer call and complain.. first try to justify & then pass on time testing the patience of customer & make them give up.. for more persistent customer reversing the entry.. & repeating the same story again in next cycle / quarter or year as it may be
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          Dear Sir, I have HSBC credit card no. [protected] and settlement is over i have paid completly. now no balance is there. but i have required settlement letter. pl send settlement letter through my mail id. [protected]@yahoo.com. Thanking you Sir. T.Ramesh Babu, Deputy Tahsildar & Accounts Officer, DWMA Collectorate complex, Karimnagar District, Telangana State.
          settled in cibil report
          Dear Sir,

          For resolution of your queries, kindly write to us online by visiting the following url on our website:
          http://www.cibil.com/contact-us

          We would further like to advise you not to divulge personal / financial information on public forums.

          Regards
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            Long & multiple tales of interaction with HSBC 1. No responses to SME banking customers requests including assistance...
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            I have made the payment of credit card no.[protected] on 13.1.2014 at 12.28 pm through hsbc bill desk. the amount has been debited to my savings account for Rs.22, 949/- with Info.BIL.[protected]. Till 18.1.2014, the credit card account has been updated. When I pay idea mobile bill through idea bill desk. the same has been credited to the account within 1 minute. why hsbc bill desk takes 3 working days to credit to the account. the idea bill desk send the acknowledgement in the email given at the time of payment. Here in HSBC credit card bill desk has not sent any email from the last 3 years from which i am using this credit card. This is very poor service on the part of hsbc and bill desk they are using. Kindly resolve my issue at the earliest.
            Hi

            Please allow me to introduce myself I am Michael Mason-Mahon, you may like to google my name.

            http://www.moneylife.in/article/how-much-longer-can-the-fm-rbi-ignore-hsbc-in-in...

            Please send your complaint to Mr Douglas Flint Chairman HSBC Holdings Plc and Mr Stuart Milne CEO of HSBC India.

            [protected]@hsbc.com stuart.[protected]@hsbc.com

            Yours sincerely
            Michael

            Mobile: 0044 [protected]
            Mobile: 0044 [protected]
            E-mail: [protected]@aol.com

            "First they ignore you, then they ridicule you, then they fight you, and then you win".
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              I have made the payment of credit card no.[protected] on 13.1.2014 at 12.28 pm through hsbc bill desk. the amount...
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              I paid though Bill desk, till now I did not confirmation from HSBC Credit Card division. The payment detail is below: Transaction...
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              [Resolved]

              I was holding a card which was closed by someone from customer care of HSBC. I raised complaint that I did not made request to close that. HSBC people investigated and offer me new card and told to me that I will get all the benefit and cash back on new card. They are agreed that by mistake they closed my card. On my new card cash back is not reflecting. I raised another complaint on 17 Dec 2014. Still date no solution from you. I had 4 calls with them but still no solution. I am going loose cash back of 2400RS. I am having a all needed prof
              Aug 14, 2020
              Complaint marked as Resolved 
              Dear Dadaso

              Please allow me to introduce myself I am Michael Mason-Mahon, you may like to google my name.

              http://www.moneylife.in/article/how-much-longer-can-the-fm-rbi-ignore-hsbc-in-in...

              Please send your complaint to Mr Douglas Flint Chairman HSBC Holdings Plc and Mr Stuart Milne CEO of HSBC India.

              [protected]@hsbc.com stuart.[protected]@hsbc.com

              Yours sincerely
              Michael

              Mobile: 0044 [protected]
              Mobile: 0044 [protected]
              E-mail: [protected]@aol.com

              "First they ignore you, then they ridicule you, then they fight you, and then you win".
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                [Resolved]

                Hi All, It’s regarding my last CC statement, where HSBC has charged incorrect amount, I called thrice to customer support team & they said it will be adjusted from account in next month (September) statement, however it’s not. Why there are additional charges are coming in my monthly statement? As I am having only COI running for 5220.90(4th of 6th Installments) for September month & I paid the same. And for following month October 29th I’ll paying only (5220.90+1485) & total should reach to 6705.90 & I’ll be paying only this amount. Kindly adjust the extra amount in coming month’s statement. It’s happening from last 2 months and I have to call every time to CC & ask them for adjustment. And I make sure this time after completing all 6 EMI, sure I'll stop using the card. Please not I do not have any issue for paying the correct amount. This time I do not want to have this extra amount in my October statement if it happens I’ll be forced to stop the service and will file a complaint to consumer court. And I expect a call back from your end.Thanks, Amaresh Singh CC-************8806 Mob-[protected]
                Aug 14, 2020
                Complaint marked as Resolved 
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                  [Resolved]

                  I am using Hsbc for 3 year. And Hsbc introduced more secure chip based card. For security reasons Hsbc disabled my old card. And someone from Chicago hacked my debit card and did transactions using my disabled debit card (ie the old insecure old card). Swiped for 37k in different transactions. This is the time when RBI gave an notice for bank to take liability for more than 10k. Our Hsbc support accepts all fact and require 60 working days to resolve the issue. I waited for 60 days and still the issue persists. And now the Hsbc asks for 9 more days. Hsbc is the worst private sector bank in India and most insecure. Hope you guys don't suffer my faith. Please let me know what can be done to make sure the insecure bank is penalized properly.
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  Sep 26, 2014

                  Complaint Status

                  Hongkong & Shanghai Banking Corporation [HSBC] customer support has been notified about the posted complaint.
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                    [Resolved]

                    HSBC Credit card Bill coming for the card which was not received Sep 2009. I was holding the HSBC credit card in the year 2009 in Ahmadabad. I had purchased/shopping for some rupees of rupees but never paid penalty or interest. I was very sincere and regular in payments. In 2009 i received the bill for Rs.4445.73/- for unknown purchase. I raised the issue and bank asked me to write one representation and i did the same thing. I asked for the waiver but bank said it will waive after two months but they did nothing and ultimately i received another statement including interest charges. I raised my point many times with the bank authority but they didn't respond and stop the statement. HSBC bank taken over by JM Financial. JM Financial also did not send any statement but recently i received call from JM Financial asking for the remaining amount which is 33000 INR. Recently I applied for my CIBIL report by paying 450/-. In CIBIL one HSBC card showing outstanding of Rs.33000/- and surprised to see that in just five years they increase money from 4445.73 to 33, 000 INR. This is not my fault and i have to suffer for that which was not done by me. Please do needful for me
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      Hello GHMC Team, I am Pushpendra Dwivedi a resident of Sitaram Nagar Safilguda Secunderabad 500056 want to bring this under...
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                      Hi,

                      I closed the credit card NO:4384xxxxxxxx1609 in the year 2009 as SETTLED for HSBC. My CIBIL track record...
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                      Hi, I was contacted by HSBC credit card company once I booked by ticket on make my trip. They offered me a 5000 cashback...
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