Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

This is Rahul Dhawan from Delhi, and being a premium customer of HSBC bank credit card, I received a call from customer care department regarding an offer for providing home loan/loan against property from HSBC. I requested to know more about the details.


Subsequently, a person named Ashish Tiwari called on my Mobile from his cell number [protected] and introduced himself as a Relationship Manager, HSBC LTD, Home loan, operating from First Floor, K-14- 18, Sector -18, Noida, Uttar Pradesh -201301, India. He claimed to offer home loan in an interest waiver scheme in 12th, 24th, and 36th month EMI. He made numerous calls and sent the check list of the documents required through his email id [protected]@hsbc.co.in. on 12/03/12.

I applied for the home loan to buy a property in sector-47 and had personally handed over the entire bunch of all the required documents on 20/03/12 along with the cheque number 39423 amounting to Rs. 5515/- drawn on IDBI Bank en-cashed on 28/03/12 in favour of HSBC Ltd.

He had collected the majority of the following duly self attested documents on the same day and rest ordering from time to time on some pretext or other for making excuses for uncertain delay.

1. Copy of property deed
2. Copy of entire property chain.
3. 2 passport size photographs,
4. Copy of Passport,
5. Copy of Voter and PAN Card
6. copy of office ID card,
7. Salary slips of current employer,
8. 6 month Bank statement,
9. Electricity bill,
10. Landline telephone bill,
11. Appointment letters of current and previous employers,
12. Relieving letters of previous employers plus resignation letters,
13. Form-16 of current and previous employers,
14. Car Loan track and NOC of previous financed car,
15. Car loan track of current finance car.
16. Receipts of the ordered immediate payments made to credit cards totaling Rs. 2,50,000/-
17. And Duly filled up two application forms.
18. Blank dated Cheque of Rs. 5515/- (encashed without any information on 28/03/12)

After receiving all the above mentioned copies and cheque, he told me that my home loan eligibility is around 1 cr but I clarified to him that I need only 50 Lakh for home loan only; to which he readily confirmed. Till 28/03/13 i.e. even after 16 days from the collection of documents and cheque, he remained very sweet talker but post that he started making fishy stories, asking for irrelevant documents like receipts of credit card payments, loan track and NOC of previous and current cars, resignation letters to previous employers. I kept providing them to him on SOS basis.

After wasting my many days, avoiding my calls + messages and my frustration with his disgusting services, told him to change my application from Home loan to Loan against property. Post regular and tiring follow-ups and then indicating to report the matter to his seniors, he finally sent some person to verify our flat (built and sold by Noida Authority in sector-19), for legal and technical verification on 16/04/12. He claimed that local brokers have given the valuation of 27 lakh only to the valuator so he can now finance upto 50% only of the same. I agreed to the same and told to do the needful. Subsequently, he has again started avoiding my call and messages to know about the loan status. Strangely, the person who posed as a valuator, is also not responding to my phone.

Kindly do the needful to help me in getting back my money and to avoid such cheating or at-least appoint someone in providing the right feedback on my loan status.

Hi hope my voice reaches to all and my problem is noted

on april 5th I have made a call to hsbc credit card division and asked them if my card has emi facility and they agreed saying yes my card is eligible to get an emi facility at 0% interest if made a transaction on same day. I was happy to hear that and made a transaction of 55255 inr on same day as I was planning an holiday with my wife so made a credit card online transaction and was planning my budget accordingly. After a day one of the executive calls from hsbc and asked me if I want to convert my transaction to 3 months emi or 6 months emi and I said 6 months will be great and they said about terms and conditions over phone and agreed on giving me emi facility. So I was happy and today I checked my account online and was shocked to see my transaction not yet converted to emi and I immediately gave a call to customer care and they started saying my card doesn't qualify for any emi facility and their marketing team has done a blunder and asked me to pay the entire amount in coming due date. Now what can I do at this moment as I am not prepared for this budget adjustment.

I know in india nothing is heard but just a hope if some one looks at this and helps me.


Abhishek
[protected]
[protected]@gmail.com

Dear Sir,

I have received call from HSBC to offer me a credit card with 5% cash back ( 5 % cash back on all type of purchase,online, retail) and lifetime free charges. Based on the offer i have submitted the document and after checking the document they have changed my offer to send me the card which do not have 5 % cash back and yearly charges 499/- +taxes.

After the checking the first account statement i immediately contacted them and asked them to check my statement and offer which you have offered me while purchasing the card. Now they simple refused to revert the charges towards the credit card and forcing me to pay the annual fee with tax.

Kindly assist me

Thanks

Jagdish Sajwan

Envelope, containing a cheque, sent from HSBC Mutual Fund per airway bill no [protected] dated March 22, 2012 addressed to Kusum Merchant, was delivered to wrong person on Saturday, March 24, 2012. On that date, that is, on Saturday, March 24, 2012, Mrs. Kusum left home at about 6.00 a. m. for a group picnic, and returned home at about 8.30 p. m. I, Padmanabh Merchant, left home at about 9.45 a. m., on Saturday, March 24, 2012 and house remained locked from about 9.45 a. m., to 6.15 p.m., on Saturday, March 24, 2012. In view of the fact that the house was locked and Mrs. Kusum and I were away from away from home during normal delivery day time of your courier on Saturday, March 24, 2012, your courier man could not have delivered the article to Mrs. Kusum, who is stated to have received the envelope sent from HSBC Mutual Fund per airway bill no. [protected] dated March 24, 2012. Nor your courier man had left any note stating that the envelope could be collected later from your office, as the house was found locked.
I may incidentally point out that an envelope containing Annual Report of Glaxo Pharma Ltd. addressed to Padmanabh R. Merchant, sent per Professional Courier, was also stated to be delivered on the same date, that is, Saturday, March 24, 2012. But it was actually not delivered at all by the delivery man of Professional Courier. The delivery boy himself admitted later that he had misappropriated the envelope containing the Annual Report of Glaxo.
My wife, Mrs. Kusum, aged 76 years, herself visited your office near Rajesh Khanna Garden, Santacruz West,and saw some forged signature of the recipient on the delivery sheet. Kindly investigate the matter with your Delivery man and arrange to deliver the envelope sent from HSBC Mutual Fund addressed to Mrs. Kusum Merchant.

Hello,

I (Jayapal Naidu) was having credit card. I lost my credit card 2.8 months before that time i have give compliant regarding last credit card. but before that some one have purchased on the card. i have submitted the dispute form and compliant and police FIR copy also. that HSBC bank manager said that" we will do investigation on that card with 45 days we will let you know the status but still i did not get any investigation status also. now they are calling and asking payment. please take action on this.

Note: I did not purchase any thing on the card. but still they are asking to pay the amount.
Please see the the complaint and take action. and let me know the status.

- dear Sir, I had taken a personal loan of Rs.245000/- from HSBC 30th May 2008 repayable in 36 months with an EMI of Rs.6910/- @ 15.9% p.a.
My loan account no. is[protected]

Till date I have not defaulted i.e. i have repaid each and every EMI. As per the terms and conditions, the loan should have ended in May 2011.
Due to a hectic work schedule, i was not able to access my loan statement. It was never sent to me physically. I am now shocked to realise
that i have been paying EMIs of almost 7000/- per month way beyond my loan tenure through ecs.This is highly irregular and i feel cheated.
Even if one considers the intt rates were hiked, extending the loan tenure for a year beyond the end date is ridiculous. I am already having financial constraints and problems..and HSBC has extended my agony. I now demand an explanation from them for recovering excess EMIs from me and demand that I should be refunded the excess funds recovered from me. Request you to register my complaint and help me get my funds back.

Regards: Smita Harish Chandaver; 41 Kanara House, Mogul Lane, Mahim West, Mumbai 400016. Tel no.[protected].

1. I visited HSBC bank first time about 2008, I can give correct date later. I have clearly mentioned my intention to the bank representative. I want to invest money for one year as an experiment and if it goes well I can invest more.
2. Bank suggested me a plan accordingly and told me about mutual funds. I was agree and he mentioned it also cover life insurance. I explained him, no one have patients to run behind Indian insurance company if something happen to me so I am not interested. But they insisted me it is free and all. They visited my house many times for everything and took me to hospital for check-up and all. Everything was well upto this point.
3. They have opened NRE account for me and ask me to transfer first 800,000 rs. After coming back to Japan, I have tranafered 800,000 rs.
Problem start here for me:
4. I was surprised to see monthly statement. It was about 600,000 lakh. It was divided into 30/70% liquid/mutual fund but only 600,000rs. When I have contacted bank; they have mentioned they have deducted insurance fee. I was surprised it was first time when I open the bank welcome kit to see my investment. I found it was Canara HSBC life insurance policy.
5. After that bank hardly contact me.. time pass away…. We have some phone call and email exchange. I tried to complaint everywhere but noghting comeout.
6. I visited bank after one year. They gave me option pay your next instalment (it was booked as three year policy, every year 800,000rs) other I will lost my previous 800,000rs. I tried to explain, argure and tired everything that give my money back I am not interested in life insurance at all. “ I came to bank and life insurance company.” If I need life insurance I would have gone to other insurance agents from the beginning.
7. But nothing happened. I transferred my second 800,000rs without any choice. But policy was lapse that time due to late instalment payment.
8. Bank ask me for medical checkup again… after that I have had long email chain with canara HSBC insurance company because bank denied to do anything because it was not their business anymore…. I have long email exchange note. It tooks about 6month to communicate with then. But they couldn’t provided me right direction to take medical in Thailand or Japan. Then I have visited India and tried to take a medical check to reinstate the policy. But for some reason I couldn’t complete.
9. During this course of one year my second 800,000rs was transferred from HSBC bank to Canara HSBC by my bank financial support person. And it was sitting with Canara hsbc. They sent my cheque to Thailand address. I do not wanted to encash it because I do not wanted to pay echange and I wanted that money to be in my NRE account.
10. That cheque remain with me for about 6 months. And finaly I have asked my mother to put in HSBC bank. Bank denied to put in NRE account but normal saving account.
11. Curent status policy laps.

• My complaint;
o I went to bank not life insurance
o Cheated by Bank agent with wrong information (but they got my signature on papers)
o Bank never tried to resolve issue but push me to pay instalment every year 8lakh rs. Otherwise I will loose my current 8 lkh rs.
o 2nd instalment, HSBC Bank transfer money to canara HSBC, but canara HSBC return to me in cheque – no interest to anyone. Bank should have transfer money after confirming canara accepts it. OR return check to my bank it self. It seems there is no internal connection. Then why Canara come in picture.. I went to bank not canara.
o In that process I lost my leverage to keep my rs in NRE. And Interest on it.
• What I am looking for:
o Return my money and I am not interested in life insurance.
o Interest on my second instalment where there is not my fault
My Details:
Name: Deowrat Wanjari
Phone:[protected]
Email: [protected]@yahoo.com


Bank: The Hongkong and Shanghai Banking Corporation Limited
Shop No. 6 & 7, Shriram Towers, S. V. Patel Marg, Kingsway, Sadar, Nagpur - 440 001
Phone [protected]
Fax [protected]


Policy Number: [protected]
Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited
Unitech Trade Centre,2nd Floor, Sushant Lok, Phase-1, Sector-43, Gurgaon- Haryana (INDIA) 122002

hi
dear sir/madam
i know some information that are give are below it is right or know



Information of the bank is as follows,

Name: HSBC BANK PLC LONDON.
Email: [protected]@aol.co.uk
Email: [protected]@ukhsbc.33mail.com
The name of the transfer officer is: Mr Rowland Scott.
Telephone number: +44. 702 307. 4993
Fax : +44. 700 580. 1596
Please sir provied some info. about her a/c or etc.... i m waiting ur reply....

Mr. Manindra Kumar

i am receiving phone calls from HSBC personal loan department saying that my friends father has taken personal loan from them...so they are demanding there number from me which i dont have...they are also abusing on line...and doing my mentally harrasment...they are having my all personal information including my address..they called me by this number[protected]..please i am feeling very unsecure.

Subject - Complaint about services provided by M/s. SarthyWM Investment and M/s HSBC against ESOS Loan

Ref. - Communication in brief as below. A file has been attached with due details also.

I was an employee of RISL till May'2010. My details are as under,
Name - Rajiv Mehta

Please note that during the service period I had taken an ESOS Funding from M/s HSBC via M/s SarthyWM, the service provided RIL had identified.

I had one of the worst experience against the services provided by them. Kindly find the attached document which contains complete communications with issue in detail along with their response.

To summarise - against 800 nos. of shares - I have got @ 2000 rs. profit against @30000 rs. interest paid and that too, because of problem / procedure of HSBC and SarthyWM ( by blaming each other and victimising the client / customer ). Actually I was supposed to get profit of @ 32000 as per my sell commitment instructions.

Request to go through and inform to concerned, atleast such things may not happen with any other collegue in future.



Regards,

Rajiv

This is with regards to my HSBC credit card-[protected], where i had made a complete payment of Rs 65000/- in the year may 2008 and i had requested the card to be cancelled by calling the HSBC helpline and they has taken an request of cancelling the card.But was suprised to see the statement keep generating and i had called the helpline but was informed to call the collections when called on helpline and was not concerned about the customer.The Main reason to cancell the credit card was as head of family (Father had expired)and was held up with family commitment and as HSBC was my first credit card i had sentiment and cleared entire balance on the card.But today when i saw the card statement the same has grown to 19k and contionusly calling the contact num[protected] and they had told that they will retrive the statement and was assuerd the help and to my suprise the card cancellation request was provided in the month of June2008 1st week as the payment through cheque was made in last week of may 2008 and i was told that the card will get cancelled only when the cheque gets cleared. simenteauosly when i called help line and i was told that the card request for cancelloation has been taken and card was cancelled and MY CIBIL report also say that card got cancelled in the month june but HSBC Says that my card got cancelled due to non payment in the month of November2008.I am requesting to reterive the call recordings of the interaction which had in the said period and let HSBC prove that i have not placed a request for cancellation. So i am ready to take up the case in the consumer fourm and will face the same as No respect for customer interaction and money making mind has made HSBC has weaken the cibil histroty of the customer.Request to cancell all the charges and correct the cibil histroy.

Dear Sir

Recently I have applied for the home loan with Federal Bank and they have confirmed that one of the loan is still showing in my CIBIL record.

I had taken personal loan from HSBC bank in Jan 2008 for Rs 5.50 lacs. In June 2011, I have already closed the loan by paying the amount of Rs 2,36,232.93 vide cheque no 277259 dated 30/06/2011 issued on Royal Bank of Scotland. Further to this I have also received the closure letter from HSBC Bank dated 06/07/2011 confirming that my loan account is closed and returning my unused cheques back.

I would therefore request you to look into the matter and arrange for the action stating that the loan is closed.

Am attaching the Personal Loan closure confirmation letter issued by HSBC Bank for your reference.

Regards

Anunaya Kumar

Dear Sir..

From last 15 days I am getting uwanted calls on my mobile.The person that side is saying that I have due balance of credit card which HSBC issued to me...and is using abusive language.I want to tell you that havn't taken any credit card till date from any bank..but still I am recieving such type of threatening calls.
The No.s are listed below:
1)[protected]
2)[protected]
3)[protected]
4)[protected]

Kindly help out as soon s possible..

Hi,

I had subscribed to HSBC Credit card around 1.5 years back and was availing various paid or unpaid facilities provided by them. I never used to get paper bills to my address and many of the times I did not get mails of the Bill as well. Till the time i was in India I used to call them and ask for the Bill amount and without receiving the bill I used to pay all the amount to avoid all the Penalty charges.
There are many complaints lodged by me that i am not getting the Bills at proper time and still the Bank is charging me the late payment charges.
8 months back I came to US and those followups were almost impossible. I did not get the Bill for the m/o Jul-11 and hence missed to made the payment.

In the m/o Dec-11, I saw there were around
1) Rs.6000 late payment charges which became accumulated month by month
2) Also there were Rs 2000 Renewal charges which i never asked for and which they never communicated to me.

Hence I called them asking for the due Amount. They told me total of Rs.10000 which includes late payment Fees and renewal charges. To avoid further charges I paid whole amount to Bank and then started following up.
Now Bank Official says they can reverse only Rs 2000 and corresponding 500 charges on it.

My question is that if I am not getting the bills , isn't it the Bank responsibility to be punctual on that instead of charging from Customers.
Also as a good service provider they could have sent me atleast one mail that your amount is due from last few months
They should have communicated for renewal charges before charging it to my account.

Caould you please help me in reversing these charges on my account so that I won't have to pay which i was never responsibile that too when the amount is not small.

sir
I GOT A MAIL FROM HSBC BANK/LOTTERY INCORPORATION 119 GLOUCESTER PLACE LONDON UNITED KINGDOM.
--CONGRATULATION, YOUR E-MAIL ADDRESS HAS WON 750,000.00 GBP AT THE HSBC BANK AWARD THIS YEAR LOTTERY PROMO. FOR CLAIM CONTACT MR BILL JACKSON E-MAIL: [protected]@w.cn
SIR i don't no about this please informed my email id mohan.[protected]@yahoo.in and take a action

Card expired without any intimation on that approx 8500 reward point were also expired, new card not issued against the same,card expired but still sending monthly statement with available credit limit & redeemable credit point detail but when i called to claim the reward point its been told me to that I cannot claim my point as gift or gift voucher.

on my first call the representative confirmed me i can claim point by giving point code and when i called after (within 20 mini) with code i have been said that i cannot claim my point its been expire clear cheating done on call.

1. my card got expired i did not got any confirmation (intimation) for that
2. New renewed card has been not sent
3. I have been sent my statement for 2 month even after expiry of my card
4. statement states my availability of redeemable reward point
5. on call first confirms that i can redeem my point
6. when i re-call to redeem point i have been told point cannot be claimed

Shrinivas Vyas

[protected]

Dear Consumer Court,
This is to post a complaint against HSBC Personal Loan department. I took a loan from them 4 years ago and fulfilled
required conditions to avail last EMI waiver according to the agreement letter i have from them , to which they are denying now giving me baseless excuses like the required option was not ticked in application form at first place and so on.Who would not tick this option if available and why?If their DSA did not tick the option then DSA should punish DSA not me .
I request you to assist me getting me the refund of last EMI as they have debited the same from my bank account through ECS already. I need this money urgently so please help me.
Yours truly,
kalpana Jain
[protected]

I purchased around Rs 12500 from HSBC credit card , and every month i used to pay more than minimum amount before due date , in April or May 2010 i decided to pay rest of amount so i called up HSBC customer care from mob no [protected] and they told me outstanding amount is around Rs 6600 then i went to HSBC bank with said money but they told me u have to pay around Rs 9600 they told me extra Rs 3000 added that is this yearly charges which has been new rule activated from this year, even they had not communicated about this before this amount of charges. Even when they sold credit card they told me that no yearly charges but in 2010 thy have charged me extra Rs 3000 which is completely unethical. then i called 3 - 4 times to customer care about this problem , they told me they will get back to me but they did not . i just had been cheated by HSBC credit card.

I had submitted my PF form in the month of Dec 2010 and have yet not received any update as they claim that there is some problem in the system.
Its more than a year that the system is not working.

My Pf account no is (Chandni Nair) MH/46688/2668.

Would anyone be able to tell me what needs to be done for this.

Dear Sir/Madam

I am writing on behalf of my uncle (Mohan Chandran) with a credit card no [protected]. He had closed this acc in the year 2006 and paid all his dues. He had cut the card and sent to HSBC Trivandrum. Thinking that every thing is fine. After 2 yrs he started receiving statements again from HSBC. He had contacted the main branch in Trivandrum. They had advised that he needs to contact Cochin branch. When approached Cochin Branch, They had advised that Credit card Closures are handled in Chennai. Now he doesn't know what to do. He just want this account be closed. Can someone help on this Issue.

Many Thanks