Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Sir,

My credit card number [protected]
Expired on 09/09
my outstanding in 13th May total payment -14060.85
all my payment due is completed 12th and 23th may for the payment 5500 and 4700.13th june-1000
13th july paid 4280.
Total i have paid Rs.15480 /-
Now last 24th oct again sent a payment due 1367.03
i did not offer to revise my card, and also i did not received any statement for the last 2 months about my payment. so i am keep the hsbc payment receipt sms in my mobile safely.

i need cancel or closed my credit card account. i don't want continue with Outstanding...


thx and regards

SureshKumaran A



I have already paid my all payment due on my expired credit card. But last

HI ALL,


I have taken 2 credit cards from HSBC in that i stopped using 1 card which had outstanding of 400 INR( cc # 4476xxxxxxxx2361 over 1year time this amount became 11798.00, HSBC back debited my s/b a/c # 071-630xxx-006 on 29th may 2009 with out my knowledge, there was no instructions was given to bank debit my account i noticed this 1 later I stopped making payment for other CC 4476xxxxxxxx8044 which was used for
6500 INR seeking rectifications from Bank Ombudsman bangalore and written mail to CEO I didn't any positive response, HSBC has gone ahead and reported wrong information CIBIL, Now effected by this,
Please request you guide me how file case or will bank come forward to sort out this, to publish this media what has to be done,

Thanks & regards,

Sooriya
[protected].

I have HSBC Creadit card. I was used card to purchase laptop woth 21000,
Due to jobless I am not able to pay the amount.After 2 years on 10 Sep.2001 I ahve recieved call from Mr. santhosh who introduce himself as a exicutive from JM finance & asking me to Pay 74000 Rs. as outstanding amount.
He asked to pay 32000 on or before 19 Sep.2011.On 19 Sep.2011 Ihave recieved call form him & he had threated me. His teammate Mr. Faiyyaz had visited my home & threated me that i need to pay 32000 Rs before 30th Sep.2011.I have requested to both of them pls disclosed aggriment copy of HSBc & JM. They had refused the same.

Mr. Santosh's mobile no is:[protected]

Regards.

Sandeep Hiwale

Following are the details:
1. There was a charge of towards issuance of renewed cards which were not delivered
2.I paid the amount due sans the charge for renewal card & called up HSBC Customer Care to close the cards
3. A confirmation of closure of my card was given & a reference no.[protected] was provided towards no due & closure. Bank refused to give in writing about the above
4. I keep receiving calls from HSBC Mumbai asking me to Rs. 2400/- & from their local branch to pay Rs.122/- more & get harassed every day
Need your intervention in resolving this.

I have Credit card of HSBC BankAccount No [protected]. I have setteld the account & paid Cash after Bank's settelment letter no FFSCPDWOFFAHDPRE APPROVEDDEV[protected]. I paid RS. 15000/- and I got the bill of '0' amount. But my name is still in cibil as defaulter

Dear Sir,
My card no is [protected] When the card was issued to me the bank told me it was free of cost.

But after one year they charged me some annual fee i called to the customer care of HSBC BANK and ask then to cancel or reverse all the charges that bank has imposed on my card. Bank did reversal of the all the extra charges at that time I told if it is not free you can cancel my card with immediate effect then the bank representative told me that in future if, you find any annual or membership charges on your card you just give call to customer care department and request bank to reverse that charges and bank will do reverse all the charges at that time also I told bank representative that I don’t want any paid card.
But after 1 Yr. back they send me a statement with some annual charges post on it. Same thing again i told to the customer care. But every month they started to send me the charges with late fees.
Kindly take appropriate action for reversal of all the extra charges or cancel my card from immediate effect, however I have borrowed cash on EMI on the same card if, you want to cancel my card I am ready to pay actual outstanding what so ever it is on my card no. [protected] but I will not pay any pre closure charge as this is a forced cancellation of card by bank.
If bank would have inform me regarding all these charges I would have not used this card.
Kindly, help me in reversal of annual fees and membership charges.
Looking forward for your positive reply.

Note:
I did not apply for this credit card.

HSBC Merchant Services has charged our firm Rs 3500 as an Annual Charge on May 2011, retropectively for the period June 2010 to May 2011 without prior information or consent. Upon enquiring about the charge, we were sent a back dated letter about the annual data maintance charge to which we have not consented. On protesting about the wrongful charge, the relationship manager told(verbally) us that the charge would be reversed at the end of the next month, Till date the charge has not been reversed. Now the relationship manager says that the charge would not be reversed.

Dear Sir/Madam,
I have an HSBC Bank credit card,(credit card number-[protected]),from last few years, i maintained my transactions and payments reguler in last few years but from last few months from when i lost my job i am paying the minimum amount regularly, but now i am anable to pay the intrest and all the charges from the company, thatswhy i asked them for the settelment option, i want to pay this amount in EMI, i reqesting them for this from last few days but they are not listning me and giving me falls commitment that you first make your minimum amount due then you can go for the settelment and someone telling me that you cant go for the settelment if someone telling you that after paying minimum due you can do settelment then its a falls commitment if you will get such types of calls then you can put the comlplaint on this side, Again and again i am getting this falls commitment calls from [protected]/[protected]/[protected]/[protected]/[protected], numbers hundred time in one day, They disturbing me with calling again and again, please give me solution for this matter and secondly requsting HSBC Credit card department to please give me settlment option and allow me to pay the amount in few EMI.

AS PER SATTELMENT I HAVE PAY THE AMOUNT BUT TILL DATE BANK WILL NOT REMOVE THE NAME FROM CIBIL .

Hi,
I have HSBC Gold Credit card. When i took credit card 3 years back agent told me that this card don't have any annual fee. But this year i was charged 2000.
When i asked customer care they said annual fee discount was only for 3 years.
Even there was not any notification from bank about discount period over.

We had taken the Personal Loan of Amount Rs 9.5Lakh from HSBC on 28th July 2006 for the Tenor period of 48Month having the Account No :[protected] .
Thus as per the tenor period our EMI Amount was Rs 22,600 /- per month which we have paid from 1st Sep 2006 to 1st Aug 2011 , their is not a single cheque which has been dishonoured during the tenor period of 48month , now daily the HSBC people are calling on residence phone number and asking for 4000 approx to close the Personal account as they are saying their still balance amt outstanding in the account .
We had already told them to send the intimation letter if their is any outstanding balance in the personal loan account but their finance dept is blackmailing us saying that they will call daily morning till we dont pay them the amt of 4000/- , they are calling to us from last 15days .
We request to registered the complaint against HSBC Finannce department against calling to us daily as from their point of view if their is any balance send us the letter as from our point of view their is no balance EMI due .

Warm Rgds ,
Tushar

I was a HSBC Gold credit card holder Card No. : [protected] & used card almost for 4 Years without any default for a payment.I had taken a Balance transfer, That was also paid back with in time. during that time I used Credit card, I understand later during balnce Transfer till closure card is not to be used. No. of times I have spoken to call centre they accepted my request looking at my track record. But adamantly they continued to charge me Interest. really sorry state of affair from HSBC Customer service.
Excess wrongly Rs 1520/ - (Chq.1620/- on 5th April 2004) was paid by me.

Dear Sir,

I have been using HSBC credit card for the last 7 years.

Recently I have made my payment on 22.07.2011 on their drop box at pallavaram

cheque dated 25.07.2011.

My credit card due date is 30.07.2011.

They have taken my cheque from the drop box, without seeing the cheque date they have put the cheque on 22.07.2011 itself into their A/c.

Since the cheque date is on 25.07.2011 the cheque got returned.

For that they have claiming cheque return charges from my pocket.

Is this my fault. When I am Enquiring the customer care people, they are insisting

me to pay this charges.

Please help me how to resolve this issue, can i launch a complaint in consumer

court regarding this.

sir,
on internet i open a international account in Hsbc bank ,i made a payment according to instruction,but now they a not giving any information and closed my account ,site is www.hsbcclick.com,Person name-Danny, Is it a fraud with me by HSBC.Pls check the site fraud or not

Hi Sir/Madam,



This is regarding the dispute which I have with HSBC credit card ([protected]) outstanding (16320.04 Rs),



Issue is a third party vendor (HSBC PREMIUM CIRCLE)had called me regarding the offer of trip package (2Night-3Days anywhere in India) + watch worth (3000 Rs) which there are providing for HSBC credit card holders where they would detect the amount directly from the card and provide this package which cost 6500 approximately (refund the amount if customer is not happy with the package offer within 15 days of the receipt of the welcome kit) .



initially I accepted this offer and got the welcome kit from them ..but what was told initial by the customer care representative was almost falls about the package so I returned the welcome kit to the address mentioned by them which I did so before the 15days of the receipt of the welcome kit and even informed the vendor regarding this that am not happy with offer they have sent and asked for refund the amount to the card which they have already detected from the credit card, but this vendor denied to refund the amount saying you have crossed the 15 days time of refund interval which was wrong and when I raised the complaint to HSBC credit card division regarding this even they did not help me solving the issue and they keep on charging late payment fees to my credit card for the outstanding and this issue is almost now for 2 years and now they have given card authority to other vendor JM Financial Asset Reconstruction company Pvt. Ltd and also they have updated the same in CIBIL saying outstanding pending from customer without trying to resolve the issue from their side.



Request you please help in resolving this issue and removing the wrong info provide by HSBC to CIBIL about my outstanding.



Thanks & Regards,

Ajay Kumar Shivaprasad
Cell : +91-[protected]

CAN SOME BODY HELP ME WHER TO COMPLAIN ABOUT HSBC BANK AFTER GIVEN SETTELEMNT LETTER IN 2008 NO THEY ARE HARRSING ME SAYING THT THE LETTER WICH BANK HAD GIVEN IS NULLFIED / NOT VAILD
I WAS USING CREDIT CARD OF HSBC [protected] DUE TO HEAVY LOST IN SHARE MARKET I HAD NO OPTION RATHER THAN SETTLING MY CREDIT CARD ACCOUNT I HAD SETTLED WITH THE RECOVERY AGENCY FOR 7000 AND I GOT HSBC SETTLEMENT LETTER REF / NO FFS/NAKH/NWO/0066 DATED 3 NOV 2008 NOW AFTER 3 YEAR I HAVE SATRTED RECIVING CALL FROM RECOVERY AGENCY SAYING THAT I HAVE TO PAY 98000 FOR MY CREDIT CARD WHEN I SHOW THEM THE SETTELMENT LETTER THEY STARED ABUSEING ME AND HARRESING ME 24 X 7 BY GIVEN CALL AND THREATING ME THEY SAY I HAVE MADE PAYMENT ON 7 NOV 2008 WHER I HAVE RECIPT OF 6 NOV I HAD GIVEN CHEQUE THEY ARE NOT READY TO ACCEPT THT THE MISTAKE IS FROM THE RECOVERY AGENCEY IN 2008 AND SHOUTING @ ME SO PLS SUGGEST ME WHT CAN BE DONE .

I was a customer of HSBC India - I had a complaint but HSBC India did not do much about it. I got a HSBC credit card and i was getting all my statements as e-statements- In November 2007, the security device (the password generator) stopped working since then I was not able to login and check any statements regarding my payments. I informed HSBC about this situation and they assured that they will send the duplicate statement in 5-7 dates. I never got the duplicate statements from HSBC.
I intimated HSBC time to time that I am not getting statements and I am having a rough idea of amount (around 7500 INR). Every time I got the reply in 5-7 days and no statement was delivered. I stopped shopping from CC in Nov 2007 only. At last, in March 2008, I contacted there nodal officer and informed about the situation.
There nodal officer said sorry for the above condition and assured me that they have enabled the paper statements for the period November 2007 to March 2008 and they will dispatch them. Again the same situation and I did not get any statement. I asked them to mail the statement and they said they cannot do it because of security.
This matter grew up and finally on telephone they said me to pay 16000 as my outstanding. I replied them that why should I pay you for the mistake at your part. I said that remove late fees and interest and I will pay the amount.
Now in Sept 2008, HSBC offered me to pay only 9000 and HSBC will send me new statement with 0 outstanding and I did so. I paid those 9000 and got the statement from HSBC with 0 outstanding. Now in July 2010 I applied for Home loan and came to know that my name is in CIBIL for the same HSBC card and with outstanding 22000/-
I provided all documents with 0 balance with HSBC Credit Card, settlement letter and all evidences of emails and cased ids with HSBC to my banker. Though my banker has disbursed me the loan amount but I am really unable to understand HSBC for putting my name in to defaulters list of CIBIL.
I have all the evidences of communication with HSBC. Can I move to consumer court against HSBC and I have to do so that HSBC can not make fool of people.

I refer to the credit card number [protected] which was availed by my father Dr. Purshotam C Goklani and subsequently cancelled as the account became deceased, I did not intend to use it any further then.
In this regard it is to state that I have generated a CIBIL report for myself, which reflects an outstanding towards the credit card [protected] (supplementary card) and the status of the facility as exhibited in it is “written off”. Having being considered to learn this, I established a contact with your official, who explained to me in details that it is the policy of HSBC Bank that if the account is deceased then the ad on card holder has to mandatorily pay the remaining dues along with interest.
Further in this connection I have the following queries from you:.
1. My family gets regular calls from the bank and the collection agencies and talk abusing on the phone and they visit regularly at our house and talk indiscipline language with my widow mother and my family.
2. Is it the HSBC Bank policy to book the income by harassing the customers family by raising such debits after the account became deceased.
3. Who is to be held responsible for tarnishing my image in the society and tremendously deteriorating my credibility in the market.

I seek your prompt reply to my queries as I find it to be a serious matter of concern which should attract the attention of the Banking Ombudsman as also I intend to take the matter to the apex forum in order to seek the redressal.

Regards,

Jitendra Goklani
Mob :[protected]

I am going through intense frustration the way HSBC is handling my Home Loan account, this is since 2007 till date. They just don’t bother to get back on queries like interest and principal paid, each time I have to go through multiple people to get things done. Even HSBC Bandra Manager didn’t help when I submitted complaint letter.

Even my mails to RBI Banking Ombudsman never reverted.

The issues I am facing so far:

1. Absolutely no assistance on my queries regarding loan and investments, none at all – even [protected]@hsbc.co.in is useless

2. Since September 2005, after my loan disbursement, not a single person of HSBC contacted me as a courtesy

3. Various times my bank statements got wrong, HSBC has a major problem with their bank statements (please review their practice) – even after making part payments of my loan amount – my loan outstanding amount was showing the same, I informed them repeatedly but nothing has been done promptly

4. HSBC phone banking has a similar problem – they just don’t know anything about my home loan queries – phone banking people says go to bank and bank says go to phone banking and complaint about

5. My mutual fund investment with HSBC, I get no statements or calls – when I wish to exist from my mutual funds now, the person in charge in unavailable for the last one week – when the market was up – who will responsible for the losses if any?

6. HSBC SmartHome Loan logic no one understands, not even HSBC personal at the bank understands, forget about common people – I have to keep track online to figure this out myself – online they never share how much principle consumer is paying on monthly basis

7. Finally, HSBC is taking consumer on a ride and not doing anything to improve its service

This is crazy!
Sandeep

I am Arock,

I have received a message to my mobile as " You have won 7,50,000 from HSBC bank . Send your Name, Email id, Address& telephone. For Claims you must send it to this email : [protected]@live.com ; No: [protected]" and the message is sent from [protected].

Kindly Check whether it is a real or fraud message.
Regards,
Arock