Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Jul 28, 2017

Updated by velumanoj Without using y to pay the amount

Jul 06, 2017

Updated by Harish Kumar Soni We are still on the same page and things are not moving ahead. This generic reply I already had month ago and I have not waited this much time to see this again. Atleast change the wording it looks like you have standard sets of mails to be forwarded.

This is not acceptable to me. Still urge to give me a specific reason for rejection of my credit card application so that same will not repeated by while applying next time.

Here is the reply from HSBC and its again the same generic copy paste type of reply:
...
Dear Mr Soni

Reference Number [protected]

This is further to our email dated 23 June 2017 and to our discussion
dated 05 July 2017 at 3:33 PM on your mobile number 099071XX196
regarding your above mentioned HSBC account.

It is indeed very unfortunate that you have had a cause to complain
about our services. We regret for any inconvenience caused to you in
this regard.

With reference to your complaint, we confirm having given your
application our full consideration and regrettably are not in a
position, at this time, to offer membership to our credit card programs.

We would like to take this opportunity to advise that the bank’s
decision is based on several factors and non-approval of the application
does not in any way reflect on the applicant’s credit standing or
financial status. We regret that we are unable to help on this occasion.

Mr. Soni, we trust that the measures taken in this regard have been
transparent and the explanations given clarifies the Bank's stance.
Although, we understand that this does not alleviate your own situation,
we assure you that at HSBC we are committed to good service and it is
always our primary endeavor to serve the best interests of all our
customers.

We assure you that we value your relationship and would like to assure
you that any inconvenience caused to you in this regard was
unintentional.

We thank you for taking the time to contact us. If you wish to seek
further clarifications, please write to us or call our Phone Banking
Service, quoting the above mentioned reference number.

At HSBC, we endeavor to provide our valued customers with the best of
service experience, at all times. If at any stage, you feel that our
service levels are not up to your expectations, we request you to visit
the link mentioned below:

http://www.hsbc.co.in/1/2/miscellaneous/grievance-redressal

Assuring you of our best of services always,

Yours sincerely

Priyanka Basu
Customer Service Manager
The Hongkong and Shanghai Banking Corporation Limited, India (HSBC)

...

Mar 15, 2017

Updated by rinta subish [protected], KMM17945077V7233, KMM17936294V9242 these are the reference numbers.

Nov 10, 2016

Updated by chat2amit I have complained hsbc on [protected]@hsbc.co.in, complaints and info emails also
My card no is [protected]

Everyone knows hsbc si worlds worst bank.
- they hardly have any offers or promotions running where citibank, standard chartered and amex banks offer much better offers and promotions.
- lot of fraud transactions are reported... And you will find this across lot of customers who report their pain via blogs
- the hsbc systems do not work and i have reported this to banking ombudsamn
- so many times wrong charges are applied on your card and when you call hsbc you get to know that..
- hsbc has world poorest ivr nd customer care... Which keeps customer on hold for 20-30 minutes on music and then disconnect the call after you have done your ivr verification.. And your issues remain unersolevd;

In short hsbc bank should not be allowed to ruin customer life and banking governance and rbi should withdraw their banking license in india

I have written so many emails to send them my statement till date but their is not action or response as even hsbc online systems and login do not work most of the time as their system si down mostly.