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Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

www.hsbc.co.in

3.1

Updated: Jan 17, 2025

Complaints 1104

Resolved

681

Unresolved

423

Good! Hongkong & Shanghai Banking Corporation [HSBC] values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Hongkong & Shanghai Banking Corporation [HSBC] step up their efforts to fully resolve all complaints 👍

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Hongkong & Shanghai Banking Corporation [HSBC] reviews & complaints page 7

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Address: Hyderabad, Andhra Pradesh

Hello,

As requested by hsbc credit card division i couriered my kyc documents (For 43xx-xxxx-xxxx-6156) to chennai kyc cell through dtdc (Tracking number - h[protected] on 12 april, 2017 and got that delivered on 13 april, 2017. Even after submitting they blocked my credit card on 13 july, 2017 (After 3 months). Now i'm unable to make payment against my outstanding through visa transfer. I contacted the customer service regarding the same on 18 july, 2017 and then on 11 aug, 2017 and final one on 17 aug, 2017, no action has been taken yet. They are keep on charging additional 3.6% + gst on my outstanding amount. Request you to kindly look into it.

Thanks,
Suraj nair
[protected]

Hongkong & Shanghai Banking Corporation [HSBC] customer support has been notified about the posted complaint.

Aug 18, 2017

Updated by surajnair25 Please look into it as soon as possible.

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Address: New Delhi, Delhi

I did a transaction of 10000 rupees through upi (Bhim app). Transaction was failed and payment was not received by beneficiary but amount has been debited from my account
Transaction id[protected].
Date - 17th aug 2017
Time - 18:55:30
My bank account[protected]Hsbc)
Ifsc-hsbc0110004
Recipient bank account-[protected]
Ifsc-barb0sahars.

+1 photos

Sep 11, 2017

Complaint marked as Resolved

They haven't done this by themselves.From last 20 days i was in regular contact with both HSBC and UPI(BHIM app) representatives and after a series of emails and phone calls finally they returned my money.

Hongkong & Shanghai Banking Corporation [HSBC] customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400019

Dear sir/ madam,

I myself harsh nitin sompura using hsbc card no. [protected] is been blocked due to payment issues. I would like to know when this block would be removed.

I would like to make a kind request whether some of my charges can be waived. As it was issue regarding communication i have not recieved hsbc bank's statement from the start date but was making payment as per my will.

The relation with hsbc bank is amazing and being empanelled with hsbc as an auditor for borrowing accounts kindly look into the matter and do the best you can do.

Thanks

Harsh sompura

[protected]

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Address: Ranga Reddy, Andhra Pradesh, 500084

Hi,

This is raghava chaitanya. I apply hsbc credit card through online. Hsbc emply came & collected my documents. Till now we didn't received any respons. They given only acknowlegement form.

Acknowlegement form no - 433881
Apply submit on[protected].
Name : d. Raghava chaitanya
Mobile no: [protected]
Dob : 25-june-1993

Regards
Raghava chaitanya

Hongkong & Shanghai Banking Corporation [HSBC] customer support has been notified about the posted complaint.

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D

dharam rajput

from Jamnagar, Gujarat

Aug 11, 2017

Credit card and personal loan payment

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Address: Chennai, Tamil Nadu

Sir my credit no is [protected] without using, without activation of my credit card the statement recieved that payment due is Rs1666 more over i paid my outstanding amount i paid the outstanding amount in four days delay of the due date and for that Rs 400 charged apart from that Rs 1222 also charged more over myself reported that i have to pay the amount and also paid the dues so kindly arrange to close the card and don't know why to pay the Rs 1666/-

Hongkong & Shanghai Banking Corporation [HSBC] customer support has been notified about the posted complaint.

Jul 28, 2017

Updated by velumanoj Without using y to pay the amount

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V

vijayats

from Delhi, Delhi

Jul 31, 2017

Dear Sir,
I have applied home loan in SBI, India. Then.i came to know my cibil rating .My cibil rating is low due to written off amonut Rs 76332/-. In this regard it is submitted that all the related documents to justify the amount may please be mailed to me.
vijay kumar
[protected]
e [protected]@gmail.com

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Address: Hyderabad, Andhra Pradesh, 500028

Today i got an sms on my moblie from hsbc bank saying that my credit card was used gopher sports to the extent o[censored]sd 1072.98 for i have not done transaction like this either on my we or through email therefore it is misused to the extent of 1072.98 usd hence i am placing the amount under dispute for which i will not be in a position to pay. Please enquire in detail and kindly do the needfull please
My credit cards was misused to day on[protected] as per the hsbs message to day to the tune o[censored]sd 1072.98 please enquire and reverse the entry for which i have not used it

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Address: Raigad, Maharashtra, 410210

I have applied for hsbc credit card on date[protected]. An agent from intelinet global service pvt ltd. Has collected multiple document from me for id and address proof, salary slips and other relevant documents. I even got verification call from hsbc after 2 days. On 9-jun-17 i got mail from hsbc stating that my application is not inline with bank's credit policy and they are able to issue me credit card. If i again want to apply for credit card at hsbc i wait for 6 months.

Hsbc has rejected my application without giving any specific reason and on top of that they are asking me to apply after 6 month. I don't understand if i am not provided with the proper reason of rejection this time, what is the chance next time this will not happen again.

I raised the concern with hsbc for giving me the exact reason of rejection. I took them 5 days to track my application. After giving enough information they replied back with same generic line and no specific reason.

I need a specific reply for rejection or issuance of credit card from hsbc.

Hongkong & Shanghai Banking Corporation [HSBC] customer support has been notified about the posted complaint.

Jul 06, 2017

Updated by Harish Kumar Soni We are still on the same page and things are not moving ahead. This generic reply I already had month ago and I have not waited this much time to see this again. Atleast change the wording it looks like you have standard sets of mails to be forwarded.

This is not acceptable to me. Still urge to give me a specific reason for rejection of my credit card application so that same will not repeated by while applying next time.

Here is the reply from HSBC and its again the same generic copy paste type of reply:
...
Dear Mr Soni

Reference Number [protected]

This is further to our email dated 23 June 2017 and to our discussion
dated 05 July 2017 at 3:33 PM on your mobile number 099071XX196
regarding your above mentioned HSBC account.

It is indeed very unfortunate that you have had a cause to complain
about our services. We regret for any inconvenience caused to you in
this regard.

With reference to your complaint, we confirm having given your
application our full consideration and regrettably are not in a
position, at this time, to offer membership to our credit card programs.

We would like to take this opportunity to advise that the bank’s
decision is based on several factors and non-approval of the application
does not in any way reflect on the applicant’s credit standing or
financial status. We regret that we are unable to help on this occasion.

Mr. Soni, we trust that the measures taken in this regard have been
transparent and the explanations given clarifies the Bank's stance.
Although, we understand that this does not alleviate your own situation,
we assure you that at HSBC we are committed to good service and it is
always our primary endeavor to serve the best interests of all our
customers.

We assure you that we value your relationship and would like to assure
you that any inconvenience caused to you in this regard was
unintentional.

We thank you for taking the time to contact us. If you wish to seek
further clarifications, please write to us or call our Phone Banking
Service, quoting the above mentioned reference number.

At HSBC, we endeavor to provide our valued customers with the best of
service experience, at all times. If at any stage, you feel that our
service levels are not up to your expectations, we request you to visit
the link mentioned below:

http://www.hsbc.co.in/1/2/miscellaneous/grievance-redressal

Assuring you of our best of services always,

Yours sincerely

Priyanka Basu
Customer Service Manager
The Hongkong and Shanghai Banking Corporation Limited, India (HSBC)

...

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Address: Mumbai City, Maharashtra, 400067

Website: [email protected]

Dear Sir, There is a fraud cash transactions made using my HSBC bank credit card xxxx xxxx xxxx 0569 of Rs 10000 to Grit Edu_paytm on 09/04/17 at hrs. The transaction was not approved by me. In the mean while when I received the payment advice from bank, I called up to the bank customer care executive three times regarding this issue to stop the payment to the merchant immediately but they didn't help me out. As you know that settlement of online pay take two to three days’ time to get credit in merchant's a/c. I requested HSBC again and again to stop the settlement. They asked me to raise the complaint through dispute service only. They are also not ready to take my complaint. Still we are having enough time to stop the settlement. Please help me out.

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Address: 110070

Dear Customer Care,

I am Amit Prakash Srivastava and using your Credit Card No. [protected]. But I am very disappointed after seeing my Monthly Statement. You have charged Rs. 690/- ( Transaction Id. 001311) on 08th of May in PVR Ltd, New Delhi. But this transaction has been declined because due to lengthy process I was decided to but the ticket from the cash counter. So I was cancel the transaction and close this application but I was shocked when see that you deduct this amount from account.

Please look the matter and credited Rs. 690/- in my account as earliest.

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Address: Mumbai City, Maharashtra, 40210

Sir,
I Mrs A A Dhillon, holding a credit card of your bank, would like to bring to your notice that there was just one drop box at Vashi, which also has been closed down about a year back. Now, there is not even a single drop box in Navi Mumbai. Though, your site gives a lot of drop box addresses, but those have been closed down years ago. I am also aware of other options of payment, but I choose this option . My request is to reopen the vashi drop box, or atleast one place in Navi mumbai.
Kindly inform me about the above matter please.

Hongkong & Shanghai Banking Corporation [HSBC] customer support has been notified about the posted complaint.

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P

prasanthsubramaniam

from Avinashi, Tamil Nadu

Jun 7, 2017

I am personal loan closed on Apr 27, 2017pls noc, loan no[protected]

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Address: Mumbai City, Maharashtra, 400708

I have applied for credit card in HSBC before 1 and half month, but still no update from them.

even they didn't gave us any acknowledgement copy.

My PAN no - ADWPL1312P
Mobile No. [protected]
Name - Sahadev Uttam Lonari

Executive who took my application and assured credit card will processed within 15 day, but still I didn't received any call or massage, even he is not picking my calls. contact details of executive as mentioned below.
Mr. Sushil Garate - [protected]

kindly help me to get my application station from HSBC

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Address: Khordha, Odisha, 751002

Hello,

We have not received NEFT from HSBC bank into our Axis account no. [protected] .The payment remitter is amazon (which remits payments to its sellers through HSBC).The payment was disbursed on 19.03.2017 & its been 18 days already & we have NOT received our payment yet.

I had contacted amazon and they said that the transfer is complete from their
end and they gave me the following details :

*Disbursement ID: [protected]
*Trace ID: 101621F0000AGD*
*Signature ID also known as **(Refund Reference ID) - [protected]*
*Disbursement Amount: 28270.68 INR*

Kindly resolve the matter please.

Regards.
Amar.

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D

Dhanaraj Dhanraj

from Bengaluru, Karnataka

May 24, 2017

Dear sir/madem my card account no is [protected] (KMM14979832V75117LOKM) Referance no is 5709525 .
i am settled my account on jan 2011 and i am recvied confrom mail also but still CIBIL showing card actve .
Pl tell me the problem and i need to remove from CIBIL.
Regards
Dhanraj
[protected]

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Address: Mumbai City, Maharashtra, 530 002

Website: www://hsbc.com

Dear Sir,
I have sent SMS to575750 requesting YCCPIN on[protected]. Till date I did not receive the same. I am unable to use my card. Either you arrange to send me fresh pin or cancel my card. All the branches of HSBC in this town (VISAKHAPATNAM-AP) are closed and there is nobody to help in this regard

Thanking you

Yours truly
DR. C SRIHARI RAO
Mobile: [protected].

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Address: Bangalore, Karnataka, 560001

Website: www.hsbc.co.in

This bank has first of all overcharged me. Provided wrong information about the same. Provides no proper customer support despite my multiple attempts they are not resolving my complaint raised over discrepancies in the payments taken from my account
I have been raising concerns since 31st jan 2017
There is no view of the messages i send they only show the acknowledgement with reference number and when asked do not give clear information. I keep getting calls from them and they do not speak [ blank] when answered, this has been happening since three days now
Each time they round take atleast a rupee or two extra. I had paid extra so as to close my emi and had also paid off my entire purchase balance on 31st jan, yet they took extra money of over rs 1700 and none of the executives i spoke to was able to justify this additional charges

Hongkong & Shanghai Banking Corporation [HSBC] customer support has been notified about the posted complaint.

Mar 15, 2017

Updated by rinta subish [protected], KMM17945077V7233, KMM17936294V9242 these are the reference numbers.

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K

KSubramanian

from Chennai, Tamil Nadu

Apr 3, 2017

As per the company rules if card is used for filling fuel for more than 399 and upto 4000 no charges apply. But the company has charged me for using the card for fuel purchases of rs.400 and 500. The company has not responded even after repeated mails. This is not the first time this has happened.

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Address: Tiruvallur, Tamil Nadu, 600021

Website: CREDIT CARD DIVISION

Dear Sir / Madam,
REF: Name: G J CHANDRA SEKAR - [protected].
EMAIL: chandrasekar.[protected]@gmail.com.
= = = =
20 days before I applied for a credit card in your bank.
Mr. Suresh N (Sr. Associate - HSBC) came to my office and verified the documents in original and taken the photo copy of the same. He didn't give application no. that time.

Kindly let me know my CREDIT CARD APPLICATION STATUS.

I am not complaining, I just want to know whether it is thru or rejected.

Thanks & Regards,
GJ CHANDRA SEKAR.

+1 photos

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Address: Gurgaon, Haryana, 122017

Lazy HSBC portal and lazy and sluggish CEO of HSBC,
.You word has been a waste as it is giving me error of wrong expiry date despite entering correct mm yyyy in expiry.

In last one month my 7-8 transactions have declined and i have not been able to use my card no [protected]

I have raised this issue to customer care and on emails, but HSBC ( lazy and in efficient) bank has done nothing to help.

I have mentioned this email on multiple website to let people know about poor services of HSBC card and HSBC bank.

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Address: Gurgaon, Haryana, 122017

Website: hsbc.co.in

The below last complaint is posted on various portals;

i am planning to write the same on international blogs also..

if not helped on the same..

i want thorough investigations on wht the transactions despite entering correct card details are declined.

CEO of hsbc, yours is most disgusting the worst credit card in world; almost 50% of your payments decline due to mismatch in OTP and your systems are so inefficient transaction fail; today : on 30th Dec my 2 transaction with card no : failed due to poor systems of HSBC;

last month i reported atleast 6 matters where your card failed while shopping with flipkart..

and other standard chartered cards worked perfectly fine;;; i do not think it si fault of amazon or flipkart;; this si surely and completely due to poor and 3 rd class systems of hsbc;;

SAME COMPLAINT IS ALSO POSTED AT TWITTER AND FACEBOOK AGAINST
POOR SERVICES OF HSBC

your customer care is pathetic;; though it needs to abused and disrespected all the time;

It si such a a pain to use HSBC CREDIT CARD_-World worst bank.

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Address: Pune, Maharashtra, 411057

Website: www.hsbc.co.in

I am a customer with HSBC since 2015 and i am deeply disappointed with the quality of service they provide. I am having personal loan with HSBC and every time i face difficulty with this account. Initially after the disbursement it took them 4 months to solve the auto debit issue. Now i am requesting for a foreclosure letter since i am in need of some top-up and again i am stuck with them. Just for a soft copy of the letter they have already taken 6 days and when i asked them to send it on my registered email id when it is generated, now they are saying that we wont be sending them on email ids but when i was talking to the representative yesterday he said that i have got the approvals and i will be sending you on your email ID.

Please help!

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Address: 40097

Website: www.hsbc.co.in

Last two year I had not made any transaction. Your current statement received for Rs 1818.05. Pl cancel my Credit card No [protected]. In your statement you warn me to my name should be reported to Credit Card bureau(India)Limited(CIBIL) I had already reported to Consumer forum. Waiting favourable reply . pl advice me to how I get rid of this problem.

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Address: 560100

Website: hsbc

Hi,

I recently applied for home loan and then i got to know that I have one credit card due reflecting in my cibil report.After further investigation I visited the branch and I found that the KYC documents they have is also incorrect.It is for some different customer and just because of my first name it is mapped to my name.
account number
[protected]

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