Show menu
Close
FAQ FAQ Sign in Sign in
Close
ADVERTISEMENT

[Resolved]  HSBC Nri Scam - HSBC Sucks — HSBC POOR SERVICE, UNETHICAL PRACTICES, DECEITFUL SELLING

Reasons why you should avoid opening account with HSBC NRI services:

1) The sales agent who would pursue you to open premier account with 10 lakhs Rupess, this is absolutely wrong fact given by the sales agents appointed by HSBC NRI services. You will realise the actual amount is 25 lakhs for premier account . So don;t ever get in trap of sales agents who are there to somehow get business by manipulation. They would lie to you all the time just to make you sign application. ( I was trapped by their sales person who promised and got me signed for 10 lakhs to go with premier account and came back to my work country. Later I couldn;t locate him on phone and HSBC Andheri intimated me that it is 25 lakhs which are required for premier account else I will be penalised.

Second phase of trouble starts once you have opened account:
[protected][protected][protected]------

2) There is no one to answer your querry, all that you would talk to is telephone banking agents, who would just note down the message but no coordination with their operations. You will not hear from them NO MATTER HOW MANY TIMES YOU CALL THEM SITTING OVERSEAS.

3) Telephone banking sucks, you can;t really do any transaction with them. you can;t get your issues fixed as the messages you leave with them get trashed.

4) You cannot transfer your money among your joint account, there is restriction, which is unwarranted or unexplained.

5) There are unknown and arbitrary FCY charges which are never explained.

6) If you are back to your work country outside India, you cannot use your account by any means, unless you leave your checks with your friends or relatives in India.

7) There are high conversion charges when you use debit card overseas. You loose lot of money.

8) The statement will come to you 2 months after it being printed. It is delayed by so many days or week when it actually hits the post office for further delivery to your address.

9) HSBC NRI services will paste less amount of postal stamp so either your delivery will be delayed or you will never get the post from them. IN my case actual stamp required was 25 Rs but the stamp pasted was only Rs 20. Moreover letter hit franking machine ( with insufficient amount of stamp) after 1 month of its issue date.

10) My account became dormant though necessary transactions were taken place. However it was only 1 or 2 transactions which I could make in year. But as per official records dormant status is posted only if there are no transactions for 2 years. I made transaction in Oct 2008 but the dormant status was showing till December 2008. The account can only be lablelled inactive if it has not done any transaction for one year. The information of account being so called "dormant" was received by me after two months. Total confusion and distortion of real facts. There is no one to hear you.

But most HSBC NODAL OFFICE, vice president Nri services are unaware of diffrentiation between "dormant" and "inactive" words.

The only good thing about HSBC is they have internet banking ( which is unusable for any transaction) except for paying bills, coupled with tall claims like " you will be treated in priority" for premier accounts.

11) Be ready to face their staff or tele banking agents who are just high school or university dropouts.

12) If you happen to visit their branch in Andheri or any other place be prepared to answer irrelevant questions by novice who are working with little knowledge about banking.

13) Be prepared to receive canned and automated messages which will not help you, but will keep you in indifinate trap. You cannot get any intelligent human factor to help you . So there is no point writing or emailing to them sitting 10000 kms away from home branch.

Only good thing about HSBC bank is neatly dressed staff with ties, with the word " Sorry" & " I apologise" while being ignorant of anything across the table or phone. Their training is all about ranting the words Sorry and I apologise.

I have forwarded my complaint to President Hsbc and Nodal officer so many times, but there is no proper response.

So if you want to loose your time and money please use HSBC NRI SERVICES, or just be on your own once you deposit or transfer your money. You can withdraw your money with great hardship only when you visit India.

Your money is struck and there is no one to answer you. So just be careful before considering to open account with HSBC NRI SERVICES.

AVOID THEM, OR LOOSE YOUR TIME AND ENERGY. YOU CAN'T BE DOING JUSTICE WITH YOUR MONEY IF YOU DEAL WITH THEM. THEY HAVE SO MANY WAYS TO TRAP YOU, EVEN TO ILLEGALLY MAKE YOUR ACCOUANT DORMANT AND KEEP YOU UNINFORMED. THEIR COMMUNICATION TAKES 2 MONTHS TO REACH YOU. SO JUST BE-AWARE... OR GET A BURDEN FOR LIFE TIME.

HSBC NRI SERVICES REALLY SUCKS... USE OTHER BANKS SO THAT YOU ARE SAFE IN TERMS OF PEACE OF MIND AND VALUE FOR YOUR OWN MONEY.
ADVERTISEMENT
Complaint marked as Resolved Aug 14, 2020
Complaint comments  22 CommentsShareTweet

Comments

HSBC Banking — Banking Fraud by HSBC Bank

I am a HSBC savings account with number[protected] customer for the past years. It was opened as a Salaried Account and till 2006, salary used to get credited to this account and I did not need to maintain any balance but after that, I had to go for higher education and I was without pay for next 2 years. About 1.5 years back, I enquired at local HSBC branch in Chandigarh that my salry wont be credited henceforth, so I would close my bank account if I needed to maintain any minimum balance. I was assured that Savings Account is still a Savings Account and I should not worry.

Now, suddenly, charges have been levied for the last quarter for not maintaining the minimum balance WITHOUT ANY COMMUNICATION.

FAULT lies at HSBC end, I want to lodge a legal complaint:

1) For not working ethically and for not maintaing any proper records.
2) For not communicating anything to the Banking Customers.
3) For case of fraud.

I have been communicating to HSBC about their faults but they have been denying it vehementky and playing with Customer`s money. Their Argument is that we have been doint it to( OR duping) all the customers like this, so you should also pay us the money. I request on behalf of all the poor customers who have suffered from the frauds of a Foreign bank. They are playing with people` ignorance and their hard earned money is going in a foreigner`s hand.
( ALL THE DOCUMENTS AND COMMUNICATION HAS BEEN ATTACHED)

NRI — i want to know about my account

sir
i have opened an account 2 years ago and until i havenot checked my detailes causeb im so much busy and now from 3 hoursn im going in touch withbu but no responce this isb rediquilies.

so sir wht ever is my balance make it clear and i have to quit my account from ur bank cause o[censored]r bad service .
please do it as soon as possible.
i have opened my account from ur branch in moga .ib also have a complaint that whenim in uae and i go to atm he don';t encash me money and then sudenly he pich my card may be its HDFC ATM COUNTER . I HAVE CASLLED TOO MANY TIME TO UR BRANCH IN MOGA BUT NO RESPONCE AND THEN I CALLED HDFC THEY SAID U HAVE ICICI BANK ATM CALL THEM SEE IM SO FUSTRATED CAUSE O[censored]R INCONVINENCE O[censored]R BANK
I THINK I HAVE TO SUE U IN COURT FOR THE INCONVINENCE AND BAD SERVICE O[censored]R BANK
SOLVE MY MATTER OR WE MEET INN COURT

NRI — No service on time

To Whom so ever,
This in regard to ICICI branch at Kalina Santacruz west. This branch has been giving headaches to the customers in regard with the token that is provided to the customers. I had entered the bank at 10.10am for enquiry of forieghn currency n was waiting for the past 45 min n still my token was not flashed on the token machine, when i inquire i ve been told that this branch does not have this forieghn facility. Before me other customers too were waiting to deposit thier cash n they too had to wait for thr past 30 to 45mins. After enquiring they r told deposit the amount in n quick cash envolope.I mean !! is this customer service?after waiting for so long ur told that they dont ve this service of NRI or deposite the cash after waiting for 30 forty mins in envolope??? If they dont have the service atleast dont waist our time waiting n then going empty handed..Horible service ICICI has...N the Staff specialy, r not even ready to accept their fault...I ve seen in this particular branch I.E kalina ICICI branch the staffs r just seating n are not bothered to check on their customers to see whether their systems r proper if theres any difficulty with anyone?? nothing!! they r not borthred at all..
I mean its better to ve an account in some local bank where theres atleast 1stcome 1st service!!! rather waiting for 30 to 45 min n then knowing that ur going to return empty handed..
Instead of giving fake promises i feel the bank should check theri exixting situation n then promise or provide the rest, , , Remember if 1 customer goes back there are ten customers that go back too...
NRI's DON"T TAKE LOAN FROM HDFC BANK TO BUY PROPERTY IN INDIA .

THEY KEEP ON INCREASING THE % AND DON"T EVEN DECREASE EVEN THOUGH RBI HAS ASKED BANKS TO FOLLOW.

SBI/LIC HAVE REDUCED % FOR EXISTING CUSTOMERS, BUT HDFC DOESN"T EVEN CARE .

MY REPEATED MAILS TO THEM HAS GONE UNANSWERED . I REPENT NOW FOR TAKING 40LAKHS LONE .

I AM NOW PLANNING TO SEND THIS MAIL TO ALL NRI FORUMS/GROUPS, SO THAT ALL OF THEM SHOULD THINK TWICE BEFORE APPLYING FOR LOAN WITH HDFC.

PLS SPREAD THIS AMONG ALL OF YOUR NRI FRIENDS .



Thanks
Jagat Das
ADVERTISEMENT

HSBC NRI SERVICES - REASONS WHY YOU SHOULD AVOID USING IT — HSBC MANIPULATION, WRONG SELLING PRACTICES, FRAUD

Reasons why you should avoid opening account with HSBC NRI services:

1) The sales agent who would pursue you to open premier account with 10 lakhs Rupess, this is absolutely wrong fact given by the sales agents appointed by HSBC NRI services. You will realise the actual amount is 25 lakhs for premier account . So don;t ever get in trap of sales agents who are there to somehow get business by manipulation. They would lie to you all the time just to make you sign application. ( I was trapped by their sales person who promised and got me signed for 10 lakhs to go with premier account and came back to my work country. Later I couldn;t locate him on phone and HSBC Andheri intimated me that it is 25 lakhs which are required for premier account else I will be penalised.

Second phase of trouble starts once you have opened account:
[protected][protected][protected]------

2) There is no one to answer your querry, all that you would talk to is telephone banking agents, who would just note down the message but no coordination with their operations. You will not hear from them NO MATTER HOW MANY TIMES YOU CALL THEM SITTING OVERSEAS.

3) Telephone banking sucks, you can;t really do any transaction with them. you can;t get your issues fixed as the messages you leave with them get trashed.

4) You cannot transfer your money among your joint account, there is restriction, which is unwarranted or unexplained.

5) There are unknown and arbitrary FCY charges which are never explained.

6) If you are back to your work country outside India, you cannot use your account by any means, unless you leave your checks with your friends or relatives in India.

7) There are high conversion charges when you use debit card overseas. You loose lot of money.

8) The statement will come to you 2 months after it being printed. It is delayed by so many days or week when it actually hits the post office for further delivery to your address.

9) HSBC NRI services will paste less amount of postal stamp so either your delivery will be delayed or you will never get the post from them. IN my case actual stamp required was 25 Rs but the stamp pasted was only Rs 20. Moreover letter hit franking machine ( with insufficient amount of stamp) after 1 month of its issue date.

10) My account became dormant though necessary transactions were taken place. However it was only 1 or 2 transactions which I could make in year. But as per official records dormant status is posted only if there are no transactions for 2 years. I made transaction in Oct 2008 but the dormant status was showing till December 2008. The account can only be lablelled inactive if it has not done any transaction for one year. The information of account being so called "dormant" was received by me after two months. Total confusion and distortion of real facts. There is no one to hear you.

But most HSBC NODAL OFFICE, vice president Nri services are unaware of diffrentiation between "dormant" and "inactive" words.

The only good thing about HSBC is they have internet banking ( which is unusable for any transaction) except for paying bills, coupled with tall claims like " you will be treated in priority" for premier accounts.

11) Be ready to face their staff or tele banking agents who are just high school or university dropouts.

12) If you happen to visit their branch in Andheri or any other place be prepared to answer irrelevant questions by novice who are working with little knowledge about banking.

13) Be prepared to receive canned and automated messages which will not help you, but will keep you in indifinate trap. You cannot get any intelligent human factor to help you . So there is no point writing or emailing to them sitting 10000 kms away from home branch.

Only good thing about HSBC bank is neatly dressed staff with ties, with the word " Sorry" & " I apologise" while being ignorant of anything across the table or phone. Their training is all about ranting the words Sorry and I apologise.

I have forwarded my complaint to President Hsbc and Nodal officer so many times, but there is no proper response.

So if you want to loose your time and money please use HSBC NRI SERVICES, or just be on your own once you deposit or transfer your money. You can withdraw your money with great hardship only when you visit India.

Your money is struck and there is no one to answer you. So just be careful before considering to open account with HSBC NRI SERVICES.

AVOID THEM, OR LOOSE YOUR TIME AND ENERGY. YOU CAN'T BE DOING JUSTICE WITH YOUR MONEY IF YOU DEAL WITH THEM. THEY HAVE SO MANY WAYS TO TRAP YOU, EVEN TO ILLEGALLY MAKE YOUR ACCOUANT DORMANT AND KEEP YOU UNINFORMED. THEIR COMMUNICATION TAKES 2 MONTHS TO REACH YOU. SO JUST BE-AWARE... OR GET A BURDEN FOR LIFE TIME.

HSBC NRI SERVICES REALLY SUCKS... USE OTHER BANKS SO THAT YOU ARE SAFE IN TERMS OF PEACE OF MIND AND VALUE FOR YOUR OWN MONEY.
Dear Sir,

Have a nice day!

Kindly accpet my complain for NRI account [protected] because i have no check book and i alrady send all document and Authority latter but no response, i call for our village SBI branch code 0319 branch manager tell me you come back hare and make it one trasection and you take check book. how to possible i will came hear becasue only i want to check book and pay 20.000 RS. expances and i alrady 500.00 SR expances for telephone so please give me feed back what problem for my SBI NRI account cehck book.

i hope you understand and responce me.

Thank you very much

Mayuddin
I was Holding two credit card o[censored]r bank but ur company gave me call to transfer my whole amount to one card but only credit limit was transfered but not the debit outstanding of my one card as a result one statement showed me Rs.28000 debit and other showed Rs.26000 Cr i gave call a lot of time but was kept on hold for 15-20 mins for 10 times but was of no avail.
Now what had haapen is that i had received new statment from ur Account in which 26000 Cr closing balance has turned to 30000 Dr opening balance leading to Difeerence of Rs.56000 in closing balance and opening balance for this difference also i gave a lot of calls and also gave written letter but of na avail .i even meat ur Assitance manager of credit card for the same but noting is done by you.
I have aknoweldgement of letter submitted to u
I request you to kindly look in aforesaid matter or i would be forced to go legally against you.
Any ways as per text of letter submitted to you i have stop payment of aforesaid card

Regards
Sagar oberai
My experience of HSBC NRI services is wonderful. They are efficient, courteous and provide great customer service.
ADVERTISEMENT

HSBC — Poor Service

I had submitted a letter of conversion, to the HSBC MG road Branch, Bangalore in the last week of March 2009. The letter was to convert my existing HSBC a/c into a zero balance salary a/c. The bank converted the a/c and in the middle of April closed the a/c without any notice. I visited the branch and asked for a reason for the closure, but no one knew why. This is unacceptable from one of the biggest banks in the wolrd.
I also opened NRI account in SBI (Six months before), I ever and never seen the proceesing delay as well as document delivery which includes check and pass book ...and also no response from the concerned baranch, woorst service for NRI'S...
Only solution is to KICK OFF HSBC
One shocking news is that one employee of NRI services, who is employed at croydon branch of HSBC, London, is checking the bank accounts of her relatives and creating troubles between the family members.She is acting as if she is the sole authority of HSBC Bank.Her name;?
ADVERTISEMENT
They did the same for my Dormant account thing. Their money transfer rates are too bad. They start gift intiative but provide bad quality stuff. Overall its best not to work with HSBC NRI account.

NRI — blank calls from(+914439215200)

Hi this is sujesh i get frequent calls from this no ([protected]) if i took the call no one answers me if i call engage tone, please reply me who and why he/she call me

thank you
Sujesh
i do agree with your following comments
2) There is no one to answer your querry, all that you would talk to is telephone banking agents, who would just note down the message but no coordination with their operations. You will not hear from them NO MATTER HOW MANY TIMES YOU CALL THEM SITTING OVERSEAS.

3) Telephone banking sucks, you can;t really do any transaction with them. you can;t get your issues fixed as the messages you leave with them get trashed.

4) You cannot transfer your money among your joint account, there is restriction, which is unwarranted or unexplained.

- in my case i cannot transfer money between my nre and nro account

5) There are unknown and arbitrary FCY charges which are never explained.

6) If you are back to your work country outside India, you cannot use your account by any means, unless you leave your checks with your friends or relatives in India.

7) There are high conversion charges when you use debit card overseas. You loose lot of money.

11) Be ready to face their staff or tele banking agents who are just high school or university dropouts.

additionally i can show you misleading written information provided by hsbc employees

HSBC — Service Issue

Credit card # [protected].....HSBC sucks....and recent experience with bank forced me to cancel my card and also planning to close my banking account as well......They have one of the worst customer service i have experienced and recent experience with Ravi and Dinesh left me fuming with anger.....and frustration.

I have requested for cancellation and they issued me replacement
I wanted to speak with supervisor but even for this, they want us to first do a verfication....unfriendly protocols
I wanted no due letter and that is too big a deal for them.....
I wanted call back, they refused and asked me to call back after 30 minutes......

WHAT A GREAT CUSTOMER SERVICE ???
ADVERTISEMENT

HSBC — NRI Services

The customer phone service is very poor , no one can really fix the problem. I tried many times but still they could not find the solution. Any lady on phone told me to call back again and we will fix the problem and when i phoned back someone else answered the phone and i had to tell the entire story again and still no solution and the most important the Post from HSBC India take ages to come or probably you not will receive or loose them.
recently they have increased minimum balance required to maintain. now it is 75000. I opened up account with them recently at that time it was 25000 and only after using there services for 2 months I came to know that I have to maintain 75000. They did not made me aware about it.

I complained to RBI ombudsman but nothing happened. Bank replied saying they can change rules whenever they want to change.
Hi
I am holding an NRE account with HSBC in India for last 22 years, suddenly they changed the minimum balance requirement (10 time higher) and without informing me of this change merrily started deducting quarterly fees from my account.

Discovered it after 6 months, better stay away from this bank, who are ready to loot you no matter how old a customer you are. Their primary aim is how to get hold of your money in their pocket.

Manu from India
I AM VERY SURPRISED TO SEE THE SAME EXPERIENCE I AM HAVING WITH HSBC HYDERABAD, THEY HIRE THIS CUTE SALES GIRLS TILL THEY TRAP YOU. BUT WHEN YOU ACTUALLY DO THE TRANSACTION, THEY ARE RUDE, UNCULTURED, UN CIVILIZED, ARROGANT MEAN AND REFUSE TO EVEN ACCOMMODATE A SMALL MATTER LIKE A GIVING A PRINT OUT. I ENDED UP CLOSING MY NRI ACCOUNT WITH IN 3 MONTHS, I AM FED UP WITH THEIR BAD, BAD ATTITUDE. PREFER NATIONAL BANKS OR WESTERN BANKS, WHO ARE MORE CIVILIZED AND EDUCATED ENOUGH TO RESPECT OTHER HUMANS. WE TOOK OUR LARGE SUM OF FUNDS OUT OF THEIR BANK. STAY AWAY FROM THIS NASTY PEOPLE. RAJ V. HYDERABAD, INDIA
ADVERTISEMENT

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    77%
    Complaints
    878
    Pending
    0
    Resolved
    672
    Hongkong & Shanghai Banking Corporation [HSBC] Phone
    +91 22 6680 0001
    +91 22 6666 8890
    +91 22 2263 6666
    Hongkong & Shanghai Banking Corporation [HSBC] Address
    52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort, Mumbai, Maharashtra, India - 400001
    ADVERTISEMENT