[Resolved]  HTC P3300 — Poor Customer care

Dear Sir/Ma'am, I bought a HTC P3300 Cell phone a few months back from Mercury Electronics, New Rajinder Nagar Market, Shankar Road, New Delhi. The cell developed few faults after some time: 1. The GPS used to start on receiveing any incoming call. 2. The internet used to get started on incoming calls. 3. The loudspeaker used to get activated on receiving any incoming calls. I gave the cell for repairs to the shop who promised to get it back repaired after a week but I received another cell phone after a month and half. The cell did not belong to me- it was another piece. I had to confront the dealer with the IMEI number and then only the dealer accepted that it was not my cell. He took the celll back and then after another 15 days he gave me another cell phone with a receipt from the HTC Pitampura service centre claiming that the IMEI number has been changed as I am being given another cell with a new mother board. The cell still had the problem of speaker gettng activated on getting any incoming call. Also it has been 2 months and I have yet not received the stylus which the service centre has kept with itself promising me that it would be delivered to me the next day.
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Aug 14, 2020
Complaint marked as Resolved 
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Its been more then 1.5 months I have given my handset HTC 3350 to the service centre. Now there is no update on the posiiton of the set till date and nobody is even bothering to even answer my call or give me any updates on the status of my handset.

This has been a pathetic experience and I dont know how to escalate my complaints to the higher authorities as i do not have there contact info.

I am seriously planning to lodge a complaint in the consumer forum for the same.

Kindly advice how to proceed further.
i have the above prob with customer care..its pathetic htc better shut there production untill they do somethin revolutionary about customer care..its the worst possible mobile production..i have htc touch i last three months i used it for 6 days and its giving all sort of problems..we should consider about consumer court seriously..
m nn[protected] .pin no. reqired'
I am going thru the same harassment. More than a month and my mobile still not repaired.. I have my papers ready.. I am going to work thru consumer court now.. Monday Feb 16th, I am going there to file the case.. If someone would like to join me then give me a call at [protected].. Komal
i charged my htc and it suddenly went off and now it wont start, wont work. this is the problem im facing now. months ago, my speaker stopped working, so every time i talk on the phone i have to switch on the loudspeaker. not convenient. i gave it for repair, it came back fixed, and only after about a few hours it stopped working again. DON'T buy HTC. seriously. and another thing, the official service centre for HTC is inconveniently far, i think its in Okhla, not just that, there arent enough!!
Dont buy HTC, its a poor quality phone, and their customer care services of no use
I've HTC Touch cell phone. from last few moments i'm unable to operate its screen. Buttons are working fine but screen isn't working by touch. Please tell solution that is there any software problem or hardware problem. cell no [protected]
There is a new service center opened in Delhi.Try that one.Its an exclusive store for HTC.And the address is

HTC Care center
A-38, Bunglow road, Kamala nagar,
Opp Amitabh Banquet hall,
New Delhi.

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