[Resolved]  Ice Magic Frost-Free Refrigerator — Poor service-no default checking

Address: Kozhikode, Kerala

Bought Icemagic Elite 220L mODEL 220imelt Ser No INAO 25109690 on[protected] from Electronic Village,Calicut-2. I have taken AMC for the period upto 11.02.2009,forgot to extend it further.
It so happened we were out of station for 15 days with the fridge on as we did in earlier occations.When we returned home it is found that the unit was not functioning producing no coolness and the door panel blank.
As advised by the service centre talked with the cust.care [protected]
received the message stating my call has been allocated to Sajesh VE
[protected].The complaint was attented by Santhosh whose Mob No is [protected].He is been deputed from Freeze King Refrigeration.Authorised whirlpool service centre,Opp.Telephone Exchange,Malapparamba,Calicut-9,
Ph No[protected],3296425.
What surprised me from the technical staff that he has simply changed the pannel with a new one taking a cheque for Rs.2580/=.The same centre charged and taken away Rs.3800/= billing charges for Intl Cool parts and Home care plan etc.The cost of the fridge was Rs.15,900/=
The mechanic admitted that he has no knowledge of electronics and when I asked about the problem of the unit ,he said there is some shortage in the board ( either shortage or ICU gone)
The board look fresh and I did not find any damage due to electricity problem and things like that. In my opinion it should have been put into use by joining the points by welding or some other method.
Poor people buy the fridge by seeing KAJOL with the background whirlpool whirlpool-----and see how the corporate put them in the pool.
I could have stopped the payment of cheque and handle the matter differently, but the fact is you have no proper service persons ,only spareparts sale centres. Now the cost has come to Rs,23000/=.HOW FUNNY ARE INDIANS.


HEMALATHA.M
MOB.[protected]
[protected]@gmail.com

I would very much like to courier the dismantled board.
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Aug 13, 2020
Complaint marked as Resolved 
 
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Whirlpool icemagic 220L refrigerator — Spare parts

I came to know about good quality and service of your company's product and purchased a 220L icemajic refrigerator in 2002' Sometimes I use to purchase small parts like the electric bulb from M/S. N.S.Refrigerators (who is said to be authorised dealer of your company), G.S.Road, Guwahati, Assam. About two months back the Plastic door shelf (Top one- Normally used to keep eggs) of the freedge got broken. After that till date I could not replace the same. I have enquired at N.S. Refrigerator for three times for the same, they advised me to visit company's office at Bhangagarh everytime. On approaching the company's parts deptt. it was told to me that they cannot sale this part to me though it is available with them, instead they advised me to go to N.S.Refrigerators. So this is the example of your after sales service! Can you please enquire the matter why a customer is harroused like this ?

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    Contact Information

    Ice Magic Frost-Free Refrigerator
    Koxhikode
    Kerala
    India
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