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ICICI Bank — Bad Bad Service

I had updated by contact details with the bank and also cross verified the details with the bank. After that I raised a request for transaction password to be sent to new address twice but they sending the password to old address only in spite of being their system are confirming my new address as communication address.

Also I had registered a complaint with bank customer care dept, to which the bank person always the complaint is with high priority but result is just the same.

I am feeling so regretted and frustrated with b2 (bad bad) ICICI bank service

Please guide me where should I further take this issue to get this sorted asap. My mail ID is [protected]@live.com
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Complaint comments  6 CommentsShareTweet

Comments

JAYESHKUMAR DINESHBHAI RAVAL
Dear Chander,

We're sorry to hear about your experience.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.
You should be happy that ICICI is favouring you with their minimal services at all to you...B'cos they are god's gift to mankind!.

I am running b/n pillar to post with them for last two yrs...and yet no result?...How come you can expect quick solution so early?...

Please change your a/c to safe guard your own personal interests instead of running behind them. ICICI is not a transparent organisation as they wouldn't like the customer to directly interact with the higher/relevant officials...They only use the word "ICICI Customer Service Team"...You will never know who is the signing authority, what is the escalation matrix or whom to be contacted when?... They will try and either prolong or will show you the door to go out!.

The biggest joke is their so called ombudsman's response too will only be favouring them if you try to escalate to him...In my life i have never seen such a tardy bank who will try to evade from addressing their own customer's pains/issues...

Hope ICICI top management takes these inputs seriously and stand corrected!...

Regds - Shakthi
[protected]@yahoo.co.in
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My account got activated on 18Nov2010, but till now I did not get my E-Wallet generated. That was the only reason I applied for this account. This is the case of missleading the people. And thats the reason I am currently not funding my account. I subbmitted many onine requests on B2 site and called customer care, but no help!
Please Help!
B2 account no.:[protected]
Hello,

Really its pathetic service from your side. Dear ICICI team let me know that how many days you guys required to activate a account[protected].I have applied on first week of this month. Still the result is same " In Process ".
This is regarding a severe complaint related to the website of b2 banking.

I have been using icicib2 banking from 2008 and I have hardly seen any improvements in this website.

B2 Account No:[protected]

This being completely online banking, the web experience has to be really well otherwise it's of no use..!!

1) The mailing module is ridiculous - the grid does not show subject line for the mails. Do you expect your customers to click on each mail to find out what they want?

2) Inbox and Sent items are clubbed together in mailbox - please check some mailboxes like yahoo and gmail and improve this section on your website.

3) The information is not quite up-to-date anywhere - I recently wanted to update nomination details of my account and the information on website was different and one given by the online representative was different. My service request was closed with some comments and there was no update provided via mail or phone. Of late, I received the standard response - "Please visit the nearest branch and submit the documents" - Then what's the use of your online bank if I have to visit the branch in any case? Don't you think it kills the purpose of online banking itself. Help your customers to reduce their branch visits.

4) Train your customer representatives - they don't know that which website your website works well on. Infact it has to be browser neutral. Though the above problems are on all browsers be it IE, Chrome or Mozilla..!!

Infact the process for updating the nominee is easier in normal savings account than this online banking.

Now, there being no branch this adds to lot of problems for your customers. If you really care for your customers then please work out on these improvements or else your customers have better banks to move to.

Regards,
Frank.

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    ICICI Bank
    Customer Care Service
    Customer satisfaction rating
    58%
    Complaints
    18906
    Pending
    2829
    Resolved
    9724
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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