ICICI Bank Complaints & Reviews

Dear Sir / Ma'am,

MySelf Rupendra Mehta, From Delhi Itself, I have a major issue with ICICI Bank and right now i am very much fed up because of my financial condition is not good and above that ICICI bank had deducted 10, 000/- Rs. from my saving account without any information or intimation to me. This is purely a theft made by ICICI Bank.

Here I would like to update you with full case study of mine and requesting you to please help me immediately so that I can spread this issue everywhere so that all o[censored]s can get to know what exactly ICICI Bank is doing.

I have a saving account with ICICI Bank from last 2 years; recently I had deposited 20, 000/- Rs. Cheque in my ICICI Bank account, today when I checked online I found that ICICI Bank has deducted 10, 000/- Rs. from my account and account statement also showing 13000/- Rs. in negative. when I checked with ICICI bank they told me that I didn't made the credit card payment that’s why they have deducted the amount, when I asked with ICICI representative that how come you got to know that I had a credit card and didn't made the payment where they said we just assumed and by name and if customer has taken any loan from us and didn’t made the payment then we are liable to deduct the amount from any of his account.

Here my issue is:
1. How come they can deduct any amount from my account without informing to customer or to me?
2. Take an example if I had a credit card and they want money then they suppose to contact me first by address or phone number, where I suppose every bank has all complete details of the customer.
3. This is purely a theft made by ICICI Bank.
4. Here I feel, Bank can do anything for the sake of their own benefit or their own purpose, where as a customer we have to run around number of time to the number of desk.
5. Why ICICI Bank didn’t contacted me that they are going to deduct ‘x’ amount from my saving account, the same question I have asked with ICICI Bank representative, she told me that we don’t have your address and contact number, now the question is how come this is possible where first of all whatever transaction happens in my account for above 5000/- Rs. I always get a sms, they have my mail ID, and they have the address otherwise how come I used to get cheque books by courier.
6. I have just downloaded bank statement where after depositing 20, 000/- Rs in my saving account no transaction happened then how come account balance is in negative.
I would like to update all of you that I am going to lodge a complaint against ICICI Bank with asking a big compensation because I want to teach them a big lesson.

And finally, please be very cautious if you have ICICI Bank account (or any other bank account) anything can happen with you money.

ICICI Bank has deducted 10, 000/- Rs. From my account easily, now for getting the same back (my own money) lets see how much struggle I have to do.

Sir / Ma'am i would like to please take this issue seriously and take an action them immediatly.

God will help….? God knows….!

Regards,
Rupendra Mehta

Hi,
I have one personal loan account with icici bank.
i have made the payment of 38, 000 on the monthe may 5th
2008, which includes pending emi's and penality charges.
I have made this payment on bommnahalli branch of icici bank.
out of 38, 000 rupess, i have paid 16, 000 as hard cash and 22, 000 as the cheque .
16, 000 cash has updated and 22, 000 cheque is not updated in the payments if icici bank.
but the amout in deducted from citi bank account on 13th of may.
My Personal loan A/C: LPHYD [protected].

please check the status of the payment, if there is any delay, i am not responsible for the late payment charges and due charges.

thanks and regards
mahesh.n

I had student account in ICICI bank. After my college days i moved from that place. I have requested to close the account. They have not closed the account. It has not been operated for 4 years. Now my friend mistakenly transfered amount to this account as this account number was registered in his payee list. we enquired with bank they are telling this account is active and amount is deposited in this account. Cheating part is now they have deducted Rs15000 for not maintaining minimum balance for all this four years. I have send several mail to that Branch manager he is not replying. Even I spoke to that branch they are telling manager is not here or busy, they are not connecting to manager. Every time different people attending the call and no action have been taken. The ICICI branch manger, Bangalore where i have now salary account is telling for this problem it has to decided by that branch manager only. I am not getting any response from him. They have taken Rs15000.

Sir/Madam,


This is to request re-investigation of a case related to credit card fraud, which happened in Oct'07, and result of which I came to know about on 05-May-08 when I enquired about the same from ICICI, after a large amount of money (Rs. 50, 934.30) from my saving bank account (with ICICI[protected] was put on lien last week - without even intimating me about the result, and informing me/ getting authorization for deduction from my bank account.


It is all because of somebody – who, due to lapses in the security processes at ICICI in handling credit card – first managed to get both communication address and mobile number changed for credit card issued in my name (which was still in my physical possession), to get a loan on my card, which bank informed me about (on the last mobile no.) and I was able to cancel at least that one. Further, he managed to get an add-on card issued on that card – delivered to his address, and then enjoyed shopping on that newly issued add-on card.


I came to know that somebody changed my communication address and applied for personal loan on my credit card, when I got a call from ICICI around[protected] and they told me that my personal loan DD for Rs. Four lacs is ready and they were about to dispatch it. I was shocked that I had never applied for personal loan ever. Then I asked for my address, and found that it had been changed, along with the mobile no. I was told about an address of Delhi, while I am resident of Gurgaon and residing here for last 5 years. I was lucky that ICICI bank called on the old cell no. before dispatching the DD.


I requested to cancel the DD immediately and also informed ICICI bank to block my credit card account as it was hacked by somebody. I also requested to change my communication address back to the old one and update my cell no. Further I again called customer care on 20-Oct-2007 to cancel all credit cards. The service request id for this request is SR41649048. Then I cut my cards (main card[protected] and another online card which no. ends with 0002) into 4 pieces and dropped into a nearby ICICI ATM. I had also confirmed that my main card got cancelled on 24-Oct-07 from ICICI help line.


To my surprise, after some days I received a call from ICICI bank to inform that some transactions happened on add-on credit card on 26-Oct-07, which was issued against my main card. Again I was shocked, as I did not know that that guy even applied for an add-on card and ICICI delivered it to him. Obviously, I denied having done those transactions, as I had no idea about them at all. Then after some days one person from ICICI (From Credit card fraud investigation department.) visited me to get the dispute form filled from my side and sign it. He assured me that it clearly looks credit card fraud case and we will handle it. You should not worry. Later, I got one letter Ref. no. 110807/179393C dated 09-Nov-2007 from ICICI Bank with all transaction details that happened on add on card, along with the Case Ref. No. (SR[protected].


Following are the transaction details.


Date of transaction Name of merchant Amount of transaction

[protected][protected][protected][protected]----

26/10/2007 Mobile Gallery, Faridabad Rs.24000.00

26/10/2007 Mobile Gallery, Faridabad Rs.56000.00

26/10/2007 Kisalaya Enterprises, Agra Rs.2595.00

26/10/2007 Kisalaya Enterprises, Agra Rs.990.00



After that day, I did not hear anything from ICICI bank – through any medium – phone, email and letter. Suddenly, on 2nd May 2008 – almost 6 months after I received the letter, I got to know that some amount from my savings account was put on lien because of credit card outstanding. There was absolutely no communication (via email, phone call and hard copy letter) after the letter I mentioned just above. Upon knowing this, I enquired with bank immediately, and was advised to contact Credit Card recovery department located at Rohini, Delhi. From there I came to know that the case has been closed after the decision taken by the bank against me, and as the amount was to be recovered from me as per the decision, it has been put on lien from my savings account without even informing me about the same. Moreover, it is a completely one-sided decision, without even enquiring me about all the details.


Now, with this mail, I request to re-investigate the case (SR[protected], and particularly look for answers to the following queries from my side:


1.

When did my credit card communication address and mobile number get changed in Oct-2007?
2.

Why did not the bank send confirmation of address change to my old address?
3.

Did credit card department verify required details before actually changing the address?
4.

When did that fraud guy applied for add on card?
5.

Did credit card department verify enough details from that guy before actually honoring the request?
6.

May I know the request id for request of add on card?
7.

Do you see any photo Id of main card owner when you actually deliver the add-on card? If yes, please let me know the details of Photo id you got when you deliver add-on card no. [protected] (as stated in the letter)?
8.

Why did not all my credit card been blocked on[protected] after I informed about fraud on my credit card on phone?
9.

How the add-on card was active, when the main card was cancelled on[protected]. (The transactions on add-on card were done on[protected]
10.

How am I responsible for transactions made on add on card no. [protected] on[protected] even I request for cancellation again on[protected]?
11.

Why wasn't I contacted about details regarding the case, during the case investigations at all?
12.

Why was I not informed about the one sided decision taken by the bank?
13.

How can credit card department put amount from my saving account on lien for recovery without informing me/ my authorization?


I would like to have this case reopened and re investigated at the earliest possible. Also, please remove the lien on my saving's account at the earliest.


I request you to please contact ICICI bank and remove lien on my savings account as it is pretty straight forward case of fraud, and as I had got my card cancelled on 20-10-07, I do not have any liability to pay for fraud transactions done on 26-10-07.


Looking forward to an early and favorable action from your side.

Dear Sir

My Name is Krishnakumar.M
DOB : 02.03.1974.
My ICICI Credit Card # [protected].

I have taken Loan from my ICICI Bank Credit Card for an maount of Rs. 21000 on 27/06/2006, but not utilized due to personal problem and the same amount of Rs. 21000.00 was returned on 04/11/2006.
During this period i have not paid the EMI Amount, since was out of station on employment.
The amount actually due to bank from me is the 4 mths Interest + penalty for non payment of EMI, but they have sent statement for Rs. 4460.06 on 21/11/2006, which was not agreed to me.

The dispute starts, now i have called the banker on 06.05.08 and settled the same for Rs. 2500.00 as full & final settlement.

So humbly request your goodself to remove my name & my personal details, if any, in the black list.

Kindly confirm with an acknowledgment.

Thanking You
Krishnakumar.M

I was having a Credit Card# [protected], for which there were some issues about the settlement. It all happened in year 2007 when I was told that my credit card principle outstanding (after reducing the interest and service charges were around 25, 000 and I need to pay Rs 20, 000 in one installment to clear off the dues. The call was given by Mr. Pawan from Jhandewalan ext Branch. He gave me details of my account as till then I spent around 45, 000 from credit card and made payments of 30, 000 towards the card since it was issued. Rest of charges was only interest and service charges. I was eager to remove and close this card account so I made payment by Cheque# 124837and requested a settlement letter. However the letter was not issued. I destroyed the card and thought that the account was closed.

But, again I got call from ICICI bank, this time from Rohini branch, and they said that there was a nominal amount due of Rs 5180, I need to pay that. I again paid that amount, hoping this time it will be closed.

On 8th of May, 2007 when I checked my ICICI salary account#628******060 was leaned by Rs -65, 702 and the available balance in my account was became negative. It happened without any information, or intimation given.

When I called customer care, they said it was because of the above mentioned credit card# the account was negative and I need to again settle the credit card. To discuss about the settlement, they called me to their Rohini Branch (Sector 8, SD Tower). I was in high fever, still I went because I was in extreme tension, and I was unable to decide what to do after this shock. After going there and discussion the issue with people (Mr Raman, Mr Krishna Kumar) in credit card, I was told that I need to pay atleast Rs 45, 000. They said that the entire amount I paid was only interest on the amount I spent with card. The principle was still due and I need to pay that.

Now I am really hopeless, I don’t have any money with me, bank account is frozen, don’t know what to do with this credit card balance, and the false commitment from ICICI people. The ICICI bank, these people who can’t understand people’s problems and play with them for their incentives, and Mr Kamath, I really wish you should find yourself in same position in which I am right now.

Regards,
Manish Kumar
Cell# [protected]

I had invested in ICICI Fixed Maturity Plan which had a one year term. I invested Rs.20000 in Mar'07. As per the ICICIDirect Mutual Fund's Order Book the entire units that were purchased under this was redeemed on Apr 2nd, 2008. The date of credit of the money was mentioned as Apr 15th, 2008. I waited for a week and raised the issue with a Customer Service executive. Though she promised to raise complaint for this, she didnt. I waited for 2 more days and walked into the icicidirect branch at Little Mount. There one Mr.Lijo took up the complaint. He asked for certain printouts which was given to him. Its been more than 2 weeks after all this. Still I dont have an idea where the money is. It has not come to my account yet. And I have not got proper response from Lijo and his branch manager Ms.Munira. I needed the money very urgently.

Ref : Bike Loan - 29, 500,
Chirag Kothari
26/07/1978
Mh02 As7029

With regard to the above loan, following were the cheatings done by the dsa of icici bank and the icici bank officials have ignored all of them and mr. bharat chauhan from icici bank and Preeti Mansotra who was investigating the matter have come to conclusion that the dealer was right and we were chor...so i hereby request honest staff if any in the bank to reinvestigate the matter and cancel license of big deal and sk auto plaza...revert the loan amount...period...and pay compensation...kindly check following simple mistakes..these guys think they are professional chors...thik se chori karna bhi nahi aata...

(1) on the Credit facility application form, reference no. 675382...the complete application was filled by mr. nilesh who is managing big deal auto and sk auto plaza also...he took my signatures on blank form and when i asked him to let me fill..he told me not to worry, he will fill it perfectly..and he filled the loan amount extra and loan tenure also more..as more commission comes i[censored] take a bike loan for 36 months...

(2) i aksed icici bank so many times to give me my loan statement, but the same has not been given after lots of mail. so that i can know the bifurcation...so my procedure of action was more delayed...a good excuse and defence for you to avoid claim..right...The banks procedure of sanctioning loan is not proper..they are not counter checking with the customer by confirming the loan amount and tenure...they are directly accepting what dealer is giving to them...so they are favoring the dealer so much so that they can really enjoy people hardly earned money..

(3) Kindly ask ur dealer on which date the r.c, book was handed over to me...he has only given me service book and not r.c.book...and i[censored] check with honesty and simple eyes...it is clearly modified...

(4) R.C.Book records is not having my signatures...it is having signature of some mr. ankush..who is he?..in case, in case i have given authority to receive my r.c.book on behalf of myself. then the dealer must be having record of the same.ie. of authority letter. as per indian law, u cant give property of one person to another without any legal authority letter...kindly tell ur honest dealer to give that one... have the bank officials tried to check the r.c.book..if yes, so what was found by them...i think 500rs...which sk auto plaza must have given to abhishek and vinay...who are in icici bank but doing work of big deal...as being told to me...having good setting so dont worry...even i[censored] are lawyer which is in black list..we will get bike loan for u...nice settings...right...i will give u more money to speak truth and follow it i[censored] want...as honestly u wont work...and wont also allow others to work...

(5) Dealer has still not given me receipts of down payments which i have made..except a receicp of rs. 4300/-...kindly explain..do bank check how much payment is made by the customer and the receipts issued to him...

(6) On quotation the bike value is 40, 000 and in records it is of 41928...kindly explain..in short period i guess the bike value increased right...i have copy of the quotation also which was issued in ur dealers hand writing...

(7) how icici bank has not confirmed with me about the loan amount when it was sanctioned...mistake in your system..no counter check procedure...wow gr8 managing skills..and gr8 company policies...how u call urself a big bank...system has been made so that customer can suffer and dealer can enjoy and u can also enjoy hidden charges...

(8) i have not given any letter of hsbc for the purpose of ecs...kindly show me the copy of the letter on which my sign will be there...the dealer told me not to worry he will adjust everything...kindly explain...the copy of the ecs which bank has sent me..is not having signs from my bank officials...icici bank officials seems to be blind in seeing their negligence...openly making mistakes and openly ignoring them..

(9) whatever amount is written by dealer, the same is granted by icici bank without any cross verification..right...arey yaar this guy knows our complete procedure...

(10) mr. bharat chauhan and preeti mansotra ur officers has sent me a mail stating that the extra amount has been given back to me...kindly show the proof of the same...any receipt which i may have given...and any document which shows that my claim is settled...even bank officials have cheked the matter so deeply...have they really checked whether ur honest agent dealer has returned the money alongwith the interest rates...answer is no...so intelligent bank officers... kindly show this intelligence only to your wife..whom u can dominate and relatives to whom u have been saying i work in icici...u are really worth of working in icici bank...


So as per the code of conduct and committments given by icici bank they are honest bank...and their dsas are also honest..kindly prove..i[censored] prove me wrong..i will surrender the bike and will pay full loan also..and i am not of double words...i do what i say..not like dealer ..for 2000 will do so much of jhol...a really big deal for him of life...life of suck plaza...

Kindly reply as soon as possible...as i want to sell this bike and dont want to take any loan ever from icici bank and ur honest dsa...so i need r.c.book and all receipts and documents...and my balance amount after adjusting all the loan charges...

Chirag Kothari.
B.Com.L.L.B.

[protected]
[protected]


Chirag S. Kothari,
B.Com.L.L.B.

A2Z Group,
[protected].




This is the copy of the mail which has been sent n no. of times...but the icici bank officials are taking the matter lightly...and dealer is enjoying their great support...so through your mode i am trying to see that if some pressure comes on bank officials and dealer... [protected] is dealers no. and banks officials no. is [protected]...from where i am receiving call...

Help from your side will be a gr8 help

I opend SB A/c with this branch in 2005. I lost my ATM card and all documents when I met an accident in 2006 which drove me to two months bed rest. From that time I am not aware of this account as i had not remembered. Recently I came to know that they are sending statement to my village address. I mentioned in the application that i am staying in Chandanagar, they also enquired at that address before opening the account.

They sent me a debit note for around Rs.8500/- When i went to the branch on[protected] for closing the account, they advised me to pay Rs.9542/- and close the account.

Is it necessary to pay that much amount?? As per my knowledge RBI has given permission to collect Rs.20/- per month as operating charges to banks.

Please advise

CLAIM LETTER



To, 26/04/2008
The Branch Manager,
ICICI BANK LTD.,
CIVIL LINES,
ALLAHABAD,


Dear Sir,

I have a D-Mat account no.[protected]IN-302679) with your bank. I had sold 23 shares of TCS and 10 shares of INFOSYSTCH in sett. no 2008072 through my trading account in Karvy Stock Broking Ltd. The pay-in for the sett....

I have been suffering from this ICICI Bank System, neither they are resolving my issue and their DSA has been calling me again and again and insisting me to pay for that amount which i haven't used.

Please see below for my concenr i sent as FAX/Email as per ICICI customer care so many times, but haven't get any solution as yet...

_________
To,
Manager
The ICICI Credit Card Division
Subject: Regarding raising dispute for transactions on my card, Complaint
Number: SR56579370

Dear Sir/Madam,

I have been issued ICICI VISA Card: [protected] in 2007. On January
24, 2008, I was tried to made a transaction of Rs: 25450/- at APNA FANCY
JEWELLERS, New Delhi using this card, but unfortunately the Swipe machine
was not able to print a transaction receipt at that time and the merchant told
me that he will not claim this transaction because he is not having any proof,
but in my current statement generated on 18th February 2008 I can see that
ICICI bank has billed me that amount of 25450/-, which I not used. I also called
customer care and they gave me its TRANSACTION ID 723822 and Complaint
Number: SR56579370 and they told me to write a letter and fax to you at 022-
66466683, with my concern.

Hence here I am requesting you to please investigate this dispute and reverse
the amount of 25450 in my credit card account.

Regards,
Manoj Verma
Mobile. [protected]
Address: RZ-99, Veer Nagar,
Sagar Pur West, New Delhi-110046
Complaint Number: SR56579370

I have applied for credit card in the first week of feb, 08. But so far i have not received the same nor has been deliverd to my address mentioned in the application form. But in the 2nd week of march, 08 i got call from icici credit card division for making the payment of rs.1, 80, 000.00 towards the purchase against credit card.When i asked them where the card has been delivered. Firstly they told me somewhere in thane and 2nd time after 15 days they told me that the card has been delivered to borivali address. The above both address are not maching with my original address for which i have submitted telephone bill along with application as proof of address. Based on the threating call from icici credit card division i lodged police complain at koper khairane police station, navi bumbai(Where i am staying). Yesterday i.E on 08.05.2008 morning one mr.Deepak from icici bank, rcv dept. J.B. Nagar, andheri office came to me and shown me the forged document such as pan card, which is totally different than the original.

Since the card has been delivered to the forged persons address, on the bassis of the above mentioned forged pan card the sum of rs.2, 82, 467.00 worth of purchases/ cash withdrawal has been made for which i am no where concern.

My plea is as a matter of fact the whole episode is because of the negligence of the credit card division icici bank and i must not be further harrased by the icici bank.

I am salary account holder of icici bank.I recived a personal loan for Rs 50, 000 at (11%) at 1758 EMI.After 15 months i recived a call for topup saying that i will be topup and recive a chq for Rs 55, 000 with 11% and an EMI of Rs 2300.Also they have taken a cash of Rs 946 towards insuarance. but after 1 month i recived a chq for Rs 27000 at 19.5% EMI of Rs 2030. ICICI BANK is Turning like a finance company and started grabbing people money.
Goverment have to take steps to monitor and stop this kind of activity.

DEAR SIR
MY ACCOUNT NUMBER[protected].FROM THREE MONTH I GIVE REQUIRED PEPER FOR 4 TIME IN PARBHANI ICICI OFFICE. BUT ICICI BANK YET NOT PROVIDE ME USER NAME, PASSWORD FOR INTERNET ACCOUNT AND ATM CARD

i would like cancel my credit card and also my add on card also.
due to i dont wish to have any credit card as policy so please kindly do the needful and do the cancellation

Loan Account no.
1) LBDEL[protected] & 2) LBDEL[protected]
Requesting to change my address to NEW New Address (I-306, SPS Residency, 18B, Vaibhav Khand, Indirapuram, Ghaziabad, UP-201010).

Till date not received the Final Tax Certificate for FY[protected] & also not received Provisional Tax Certificate for FY[protected].

Send it immediately to my NEW address as mentioned above....

I had availed a personal loan of 36 months' tenure from ICICI bank's Hyderabad -division, with an auto-debit option from my salary account.
I was concerned about ICICI sending cheques for clearance on 7th every month since 7th was (roughly ) the salary date at the organization I worked for. This could get as late as 9th or 10th depending on what day of week 7th falls on. As told by the DSA staff (who represent the bank at the time of application of the loan), I duly filled in an application on white paper, requesting not to send these cheques until 10th. I had also called up the call center people immediately when my loan was sanctioned.

I had submitted, email ids, phone number etc while applying, but never received *any* communication regarding payments. Meanwhile I notified them of a change of address, so that the cheques would be returned in my current address.

When I contacted the call center letting know that I have payed the last ever EMI, (since it was 36 months now) I was told there are pending charges for cheques bouncing owing to ' insufficient balance in account ' and that 4 times.

When I spoke to a sr.manager at the bank, he tells me the request for delayed collection hasn't been notified and the I'll have to pay the amout, no matter what.

Finally I had to pay up, apart from being impolitely talken to, a s if i were some ignoramus who made a mistake.