ICICI Bank Complaints & Reviews

My home loan EMI is cleared through ECS from my S/B account holding branch of SBI on 7th day of every month. All through for four years this went perfect, but this month inspite of having sufficient fund in my account and my bank clearing the EMI through ECS on 7th day of the month as usual practice, I received a call from ICICI on 10th confirming that they have not received the amount of my EMI and to pay the same immediately.
Though I submitted my pass book xerox showing the details of the transaction in their kolkata office, they send me a copy of my home loan account statement showing the EMI amount has bounced on 9th day of the month and charging an amount as interest in the statement. Not only that, they deployed their agency people to call me up almost everyday at any hour and pressurising to pay my EMI. My bank SBI has confirmed me that an ECS payment is done through RBI and cannot be improper once it reflects in your account.
I wish to say that being a common man and also being prudent in every way, if I had to go through such mental agony and trauma, then what is the solution of this? Or, we common people are only there to be victimised by these fradulent sources and bow meekly in front of their muscle power.

I requested for a new card as my card was lost, bank deduced an amount for the same and i was intimated. when i didnt recieved the card even after 20 days of the amount deduction, i approached the branch and demanded an explaination. they did not come up with a proper reply and they requested me to wait for some more time( A week more). so i demanded another card so that i may withdraw the amount and use it, as this is my salary acoount, so they provided me with a new card, and again my amount was deducted without any intimation. why as a customer shall i be punished for any service issue from the banks side? why should i be penalised for a mistake that is to be owned by the bank. but i cant do anything. when i call the customer service then they do not provide me with any request number so that i may quote it to find an answer to this. how can a customer like me be saved from the ugly clutches of these institutions.

I walked in to the 'Hyderabad- Lakdipul' branch of icicidirect for opening the 3in1 account on 25-Jan-08 and till know i, e 25-Apr-08 the satus is
" Your application for opening an Idirect account has been rejected, Our Sales executive from HYDERABAD - REGION will get in touch with you for rectification of the application within 2 days".
No one has called me then i walked into the same branch and they asked me to fill in the second form, which is rejected again and no one has contacted me.

WHAT A BANK
" HUM HAI NA, PALKO PAR RAKHANGE, HUM HAI NA"
I have never see a customer who is habby about the service of the icici bank.

MR.kamat plz look inot such issues or else you may loose your customers .

Dear Sir,
I have take Rs. 200000 from ICICI Bank from jhansi(UP) in Feb'2005. i always deposit my EMI in my account regularly Befor six month there was a other Customer which is having same name as me had already been taken Rs. 200000 from ICICI Bank.
This person was not submitting his EMI on Time, therefore Bank officials of ICICI Bank had ring me several times by mistake.
Due to this confusion bank employees had collected Rs 3500
from my home with out checking the actual status of my record.
I had bothered very much due to this reason and i have informed to bank officials, i have given them the photo copie of receipt. of Rs. 3500 to them but i have not got the money so far. I want that an action should be taken against those employees who have done this mistake

Dear Sir,

I am having facility for direct online share trading at ICICIDIRECT.COM. Today suddenly their website has an problem and we are unable to log in to the site. Also their phone banking facility also has the same problem. Now, who will be responsible for losses which occured dut to error from ICICI?

Also, their phone banking officer do not care to even speak properly. They behave in very rude manners. It has been almost two hour ICICI online share trading has stopped and has created a great problem.

Dear Sir,

I am not saying that you have to revert the interest charges but you need to calculate the interest only on the outstanding as on 18-04-08. The outstanding amount is Rs.18481.16 as on 18-04-08. My concern is you have not charged for the outstanding of Rs.18481.16. If you calculate the interest for Rs.18481.16, the amount will be Rs.582.15 but you have charged triple the value.

"18/04/2008 Service...

Iam not a hardcore stock trader but only invest for taxation purposes. i had opened an icici direct acc in 2005 and totally forgot about it. I also issued a cheque which cleared in the same year. Now icici direct tells em that my form was submitted but due to some signature issues they did not process my form. i wasnt informed about this through any media of communication. now below is the email communication between me and icici direct.

Last mail sent to ICICI direct on April 24, 2008.

SORRY...but i guess you did not keeep up to your promise of not giving me an "unplesant experience". go down to the initial mail and you will see how efficient the work is. first mail dated in Jan 08 and it is almost end of april 08. till today my problem hasnt been resolved..i.e my account is not open. all the necessary documents and signatures have been given...but still it hasnt been done.
i guess now i have to find other options, to get the work done and also let people aware.

From: Helpdesk
To: venku
Sent: Thursday, February 28, 2008 3:30 PM
Subject: RE:'ICICICARE=[protected]' Activation of Account.

Dear Sir,
We are deeply concerned with the issues raised by you in your mail. We regret that our service could not live up to the expectation's.
We focus considerable effort on training our staff to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback.
We apologize, for the unpleasant experience and assure you that every effort is being made to ensure that such lapse's do not recur.
Further, we have made a note of your request for arranging an executive to assist you in completing the account opening formalities.The Service Reference number is SR5760xxxx. You would be receiving an e-mail confirming the status of the request on or before March 02, 2008.

Sincerely,
G L Damodar Prasad
Customer Service Officer
ICICI Bank Limited
-----Original Message-----
From: venku ([protected]@mtnl.net.in)
Date: Saturday, February 16, 2008 07:54 PM
To: Helpdesk ([protected]@icicidirect.com)
Subject: Re: RE: Activation of Account.

ok i guess my patience has been tested. Is there any body who thinks they are worthy of their job. If yes kindly reply back as to why no one has contacted me till date nor has any associate visited my residence with the new form as promised by Nayan Ganatra.
Vijay.

----- Original Message -----
From: venku
To: Helpdesk
Sent: Wednesday, February 06, 2008 1:34 PM
Subject: Re: RE:'ICICICARE=[protected]' Activation of Account.
Today is the 6th..(12 days have passed)..and may be the 4th reminder, no one from your end has called in for an appointment.
Kindly let me know, if you have changed your mind so i can consider other options.
Vijay

----- Original Message -----
From: venku
To: Helpdesk
Sent: Thursday, January 31, 2008 12:20 PM
Subject: Re: RE:'ICICICARE=[protected]' Activation of Account.

No body has called till date! same as before...slow laid back work.

----- Original Message -----
From: Helpdesk
To: venku
Sent: Friday, January 25, 2008 8:48 PM
Subject: RE:'ICICICARE=[protected]' Activation of Account.

Dear Mr. Krishnan,
As per our telephonic conversation dated January 25, 2008, we confirm that your application [protected] for opening 3 in 1 Account is not valid. However, we have taken you request for arranging the executive for opening the account with new application, wherein you need not pay the account opening charges of Rs.750/- once again. You may give the printout of your bank statement dated[protected] specifying the amount Rs.750 debited towards opening of 3 in 1 Account for reference.
Further, your request for arranging executive for opening the 3 in 1 Account has been registered. Your request number is SFA[protected] and you will be contacted by our executive within 2 working days to fix the appointment.

Sincerely,
Nayan Ganatra
Customer Service Officer
ICICI Bank Limited

-----Original Message-----
From: venku ([protected]@mtnl.net.in)
Date: Saturday, January 19, 2008 03:24 PM
To: Helpdesk ([protected]@icicidirect.com)
Subject: Re: RE: Activation of Account. Ref: SR51885260

Today is the 19th. I will still remain patient and get back to you tomorrow.
Treat this mail as a reminder.

thank you
Vijay Krishnan.

----- Original Message -----
From: Helpdesk
To: venku
Sent: Monday, January 14, 2008 11:08 AM
Subject: RE:'ICICICARE=[protected]' Activation of Account.

Dear Mr. Krishnan,
Your request for the ICICI Direct account status has been noted, you would be receiving an SMS confirming the status of the request SR51885260 on or before January 19, 2008.

Sincerely,
M. Bhaskar
Customer Service Officer
ICICI Bank Limited
-----Original Message-----
From: venku ([protected]@mtnl.net.in)
Date: Thursday, January 10, 2008 12:27 AM
To: Helpdesk ([protected]@icicidirect.com)
Subject: Re: RE: Activation of Account.

TO THE CONCERNED.
NO BODY AT YOUR END READ MY MAIL COMPLETELY. ( i guess we all get paid to do our JOBS!! that includes me!)
LET ME DO SOME SPOON FEEDING NOW.
DIRECTIONS TO READ THIS MAIL :

(a) SEE ATTACHMENT (its a must, so as to know my SB account number, cheque number, date of transaction etc)
(b) READ ALL WORDS IN RED BELOW (your reply to me)
(c) IF YOU STILL DID NOT GET IT READ MY INITIAL MAIL.
(d) IF YOU COME TO THIS POINT, ITS NOT YOUR FAULT.

OK agreed!! that Rs.750/- is "one time account opening charges", (sorry for asking it back in my previous mail), then please can anyone send me my account details, which i havent received in almost 1.5yrs ?. for that matter i havent received any correspondance for that so called account, that i guess does not exist, AGAIN, if it does please mail it across to me. i will be more than happy to use ICICI bank services that i have been using for the last 8 years now.
Vijay.

----- Original Message -----
From: Helpdesk
To: Vijay
Sent: Tuesday, January 08, 2008 10:27 PM
Subject: RE:'ICICICARE=[protected]' Activation of Account.

Dear Customer,
We are unable to revert to your query in the absence of your account details. Hence, we request you to provide these details to enable us to assist you further.

12 digit saving bank account number ( SEE ATTACHMENT) linked to demat and trading account (or) (NEVER RECEIVED ONE)

16 digit demat account number (or) (NEVER RECEIVED ONE)
user ID for trading account (or) (NEVER RECEIVED ONE)

10 digit trading account number (NEVER RECEIVED ONE)

We request you to provide any one of the above details for speedy resolution.

We would unable to refund Rs. 750 as these are one time non-refundable account opening charges. (ACCOUNT OPENING????? WHAT IS MY ACCOUNT NUMBER THEN ?) (KINDLY MAIL IT TO ME IF YOU HAVE ONE, AND LETS BOTH O[censored]S SAVE SOME TIME AND ENERGY)

Sincerely,
Rahul Mhalgi
Customer Service Officer
ICICI Bank Limited

-----Original Message-----
From: MTNL ([protected]@mtnl.net.in)
Date: Saturday, January 05, 2008 04:13 PM

To: [protected]@icicidirect.com ([protected]@icicidirect.com)

Cc: Vijay Gmail ([protected]@gmail.com)
Subject: Activation of Account.

To the concerned dept:
My name is Vijay Krishnan, and i had applied for an ICICI direct account through a bank agent who visited my house in May 2005.

Till today i havent received an activation code, to activate my account and iam not a full time Financial zombie. I invest in low risk investments that gives me tax exemption once a year. Hence it never struck me that i had applied for an ICICI direct account. Just when i was going through my statements i found the below mentioned transaction.

Find attached "icici direct.doc" my bank statement for the transaction on 31/05/2005 for Rs.750/- debited from my account for "ICICI web trade Ltd". Kindly send me across the account activation details or a Refund of the full amount of Rs.750/-.

Vijay Krishnan

Sir,
I want to complaint that i have given an application in ICICI BANK( GT ROAD BRANCH, PANIPAT) to close my savings account no.[protected] on 04th Aug2007 and submitted all related documents( Cheque Book, ATM card etc.). Bank personnel told me that she had closed my account. But now I have received Quarterly statement for same account showing my balance in negative.

I AM CREDIT CARD HOLDER OF YOUR BANK. TODAY I RECEIVED A SMS THAT RS.5490/- HAS BEEN DEBITED FROM MY ACCOUNT. BUT I HAVE NOT MADE ANY TRANSACTION OF RS.5490/-. PLEASE DO NOT DEBIT MY ACCOUNT AS I NEVER CONSENTED FOR ANY SCHEME WHATSOEVER. THE TELEPHONIC TALK OF DATE WAS INFORMATIVE IN NATURE AND I NEVER CONSENTED TO DEBIT MY ACCOUNT. I PLACE MY RESENTMENT IN THIS REGARD AND SUCH TYPE OF SALE GIMMICKS FROM CALL CENTRE PEOPLE REPORTEDLY FROM YOUR BANK WILL DEFINATELY JEOPARDISE THE IMAGE AND REPUTATION OF THE BANK AS EVEN THE PHONE BANKING OFFICER WAS HELPLESS TO SAY TILL THE AMOUNT IS BILLED IN MY ACCOUNT. PLEASE LOOK INTO THE MATTER AND CONFIRM THROUGH MAIL THAT YOU HAVE NOT DEBITED THE AFORESAID AMOUNT. ANY BANKER IN THE WORLD DO NOT HAVE ANY RIGHT TO DEBIT THE ACCOUNT OF ITS CUSTOMER WITHOUT ITS BONAFIDE MANDATE AND AUTHORITY

MALPRACTICES AND DEFICICIENCY IN SERVICES BY ICICI BANK LTD
Dear Sir,
1. I am an Army Officer having a Salary Savings A/C No[protected] and Demat A/C No IN[protected] with ICICI Bank and had applied for Car loan of Rs 3, 00, 000/- (Rupees Three Lakhs ) only through Gurdaspur (Punjab) Branch of Bank on 19 Feb 08 for purchase of Maruti Swift Vxi Model.
2. I opted for a Car loan from ICICI Bank at higher rate of interest than our Govt Dept/ Nationalized Bank since I was informed by the Bank through their website that I have a pre-approved car loan and further assured by the Gurdaspur Branch Manager that a hassle free loan would be handed over to me within seven days of my applying, which suited my requirement as I wanted to pick up that vehicle wihin seven days. The Bank has also been aggressively advertising through media about their high standard of customer care and efficient, hassle free, time bound processing of loan applications. Accordingly, I booked for the delivery of the Car which I intended to purchase.
3. However, the Bank took a period of well over a month to process the case and finally sanctioned the amount on 30 March 08, that too after repeated visits to the Bank as well as pursuing the case over telephone on daily basis with all concerned Bank officials. The Bank Officials kept me falsely assuring on daily basis that that loan amount would be handed over on next working day. A letter No 50299/Pers dated 29 Feb 08 on the subject was written by me to Gurdaspur Branch Manager. In response, the Branch Manager assured me in writing that the loan amount would be sanctioned within 24 hrs. After waiting for one more week, a complaint was e-mailed by me to Customer Care Officer through the Bank’s website on 08 March 08. In response, the Bank informed me through an e-mail that the loan documents would be processed within 48 hrs. Thereafter, on 13 March 08, the concerned Executive Officer from Amritsar Branch falsely telephonically informed me that the loan amount has already been sanctioned & dispatched, but the loan amount was finally sanctioned on 30 March only.
4. Further, while the interest had been calculated on Rs 3 Lakhs, the loan amount given was only approx Rs 2.90 Lakhs. The Bank had deducted one month EMI even before handing over the loan amount. The Bank had also taken an amount of Rs 9477/- on 08 March 08 for registration of vehicle, stating that that the registration of vehicle would be carried out by them.
5. The above caused a great amount of embarrassment, harassment, mental agony and financial loss to me as a Bank customer. May I therefore, request you to assist/advise me as to what actions I can take against the Bank for these malpractices so that other unsuspecting customers are made aware of and do not get victimised /harassed in future by the ICICI Bank.
6. Following is held with me as evidence in support of my complaint:-
(a) Letter written by me to Gurdaspur Branch Manager dated 29 Feb 08 and his reply thereto.
(b) E-complaint to Customer Care Officer dated 08 Mar 08 and his reply thereto.
(c) Records of mobile-tele-conversations on daily basis with under mentioned Bank officials:-
(i) Mr G S Bagga, Gurdaspur Branch Manager, Mob No [protected].
(ii) Mr Sanjeev, Exec Officer at Amritsar, Mob No [protected].
(iii) Mr Amit Kumar, Dealing Official at Amritsar, Mob No [protected].
(iv) Mr Hardip Singh, Dealing Official at Gurdaspur, Mob No [protected].


Yours sincerely
Lt Col A K Mor
Mob- [protected]
e-mail ID- [protected]@yahoo.co.in

i want Personal loan. i am bangalore,

My demat acc has been shown as closed without getting any application from me in writing.
KYC documents have been submitted thrice during last one year. To mention the latest documents have been submitted at ICICIDIRECT.com Karkardooma, Delhi branch. The details are as follows:

Date of submission: 01/03/2008
Name of the holder: ravi kant
Second holder: chhaya ravi kant

Kindly furnish the reasons for closing the demat account and not activating it despite repeated remindersand document submission. I am suffering irrereparable financia loss as well as mental harrasment aty your end. Pl. give me CRN No. Kindly take necessary measures else I'll be forced to contact the Banking Omdusman.

Ravi Kant
E-mail address: [protected]@yahoo.co.in

i have opened FD AC[protected] with ICICI bank, Kumar park Branch, Bangalore on 27/01/07 and it got matured on 21/02/08, I have not received any Certificate till date, I have visited branch office twice, they say they don’t have any Certificate, and customer services tell it is with branch, branch manager says he will call and let me know the update, but I have not received any update. I am very upset with the banks response; please take necessary action

Dear Sir
Subject - Dormant Account
Bank ICICI Bank Ltd - Bundh Garden Road - Pune - Maharastra
I have a savings Bank account in Icici in the above Branch.Due to my regular assighnments abroad i did not maintain a minimum balance of Rs 5000/- I came back after 2 years abroad activated my account and deposited Rs 18000/- next day went to ask my balance to my surprise they told me it was Rs 8000/-, when asked they said -As I had not maintained the minimum balance they had to deduct the charges.NOW my question to the bank and the banking regulatory organs, thats RBI -TO what PERIOD of time the Bank goes on charging the amount, is it for a life time which doesnt sound logical at all to me . SO if i for some reason i come back to the bank after say 20 years and activate my account does the Bank cut some lakhs of Rupees from the amount i deposit. I feel the more sensible thing wud be after 3 months the account if not maintained should be frozen and charges for 3 months only sounds reasonable to me .PLEASE let me know whats the correct procedure=Regards

Dear Sir,

My Credit card no "[protected]"is misused by Ravi kumar on date of 9th april on indigo airlines departure from Delhi to Hyderabad and Arrival 11th april Hyderabad to Delhi.
I request to you to that how would I Know the ravi kumar's Address & phone No.ID no
which is shown by him .
thank you

Mr.Ranjan Gulati
([protected])
B-14, Brij Vihar
Ghaziabad(U.P.)

respected sir,
I am a shop owner from pimpri, i use ur swaping machine to swap customers cards. from some days after ur have changed my account, after any swap no amount is getting credited in my account.my account no is[protected].please check and let me know as soon as possible.my mobile no is [protected].please response as soon as possible.

I had requested for my documents related to my home loan account . The call was made on the 2nd April and I was committed a deadline of 10 days for delivery for a charge of Rs 562/, since then I have been continously been sending mails for updates, they finally told me that the documents have been sent on 4th April, Till this day i.e. today 20th April, I have not recieved any documents, when I called the helpline [protected], they said they have referred the matter to higher officals and said that I will get them by 27th April i.e. after 25 days . I want to know who controls the banks and their delivery of services to customer. They are taking customers for a ride, the service levels are pathetic, they say someone will call back no one does. Why should I as a consumer pay Rs 562/- for service that the bank has failed to give to me. Its not the first time they have done that, they delivered by debit card toa wrong address and refused to take responsibility for it. I heard they were awarded the best bank in service by CNBC, guess the judges were dozing.

I saw on my net banking account that I had a preapproved loan of 450000 which I could apply for. As I needed funds for my cousins surgery urgently I applied for it on Monday 24th March 08. On 25th I went to Mindspace branch (Malad West Mumbai) and submitted some of the documents (LOan AC no LPMUM[protected] & File no[protected] . On 26th I had given them the blank cheques as well, thats when they (Mr Nikhil ([protected]) informed me that I would get the funds by Tuesday1st April 08. However I received no intimation from them till thursday 3rd april. On Friday morning I was to leave for Bangelore when I got an SMS that the loan was sanctioned and I was asked to contact the branch. The same day I got a call from the bank asking me to contact the branch. I informed them that I did not require the loan any more as I had arranged for the funds from elsewhere because of the delay. The advisor thanked me and said that the loan application would be cancelled. However I was shocked to find that an amount of more that 244000 (I had applied for 250000) was credited to my account. I called the helpline instantly and they apologised for the mistake and said that the amount would be reversed if i visited a loan center (bank branch). I went to the Mindspace branch on tuesday 8th (when I came back from Bangalore). Thats when Nikhil informed me that it was not possible for the bank to reverse it. I explained him the entire scenario but he was insisting that I should have called before the credit happened. He said that he would speak to his loan manager mr Farooq and get back to me. He was absent from duty on 9th & 10th and called me on 11th informing me that I would have to pay Rs. 1000 as cancellation charges apart from the interest for all these days when the amount was in my account which I feel is totally unfair. First of all the money was credited to my account without informing me and now the bank is forcing me to pay interest on this amount. Please help.

Even though the transaction was unsuccessful the cash amount of 5000/ was deducted from my account. Below is the transaction detail.
04/02/2008 MAT/CASH WDL/[protected]/0 DR INR 5, 000.00

The above mentioned transaction was "UNSUCCESSFUL transaction" and SR54474221 was raised for the same on 3rd Feb with ICICI Bank.

Nothing has happened since last 10 weeks and they need 10 more weeks to respond to the same

Regards
Sharad

Hello,
I have my salary account with ICICI Bank, Indira Nagar branch, Bangalore. On 11th March 2008 i have wrongly transferred Rs5500/- to an account under UCO Bank, Indira Nagar branch, Bangalore.

Soon after the remittance, i have visited to my salary account branch and intimated this fact but i'm being told that nothing can be done as the payment already been processed to UCO Bank irrespective whether account is a valid account or not.
account number to which i remitted the money is[protected] which doesnot belong to UCO Bank at all.

Then i have visited uco bank too but nothing happend till date and i have not received my money yet.

Thanks
Ranjan
[protected]