ICICI Bank Complaints & Reviews

I remitted 4.5 lacs from citi exchange in Dubai to ICICI Bank visakhapatnam branch NRE account on 14th Mar 08, till 11th May it is not remitted. The exchange has confirmed that ICICI Bank has collected money from exchange, ICICI bank also has confirmed that they have received money, but because of a letter mistake in the name, they are not creditting my account.

Why did they collect money if they found the name has spelling mistake.

These guys are cheating to the extreme.

REgards
Vishnu Ippil
+[protected]

Its true that favor is always for a new girl friend rather than for wife..and that is the simple logic as everyone agrees about ICICI Bank Home Loan rate favoring new customers to existing. I have not come across any Home Loan customer of ICICI Bank who says I am happy with the Loan / relationship. As for me (floating rate of 7.25%) my loan with EMI started in Jan 2006, which has now been increased to 11.25% currently without any reduction in rate (only increase). I would request RBI and other Govt agencies to take action against this Bank for its irrational rate it charges in the market for existing customers. Now, Punjab National Bank is one of the lowest rate with fixed rate much lower than my current floating rate with ICICI Bank Ltd. I suggest all existing customers of ICICI Bank to switch to PNB to save lacs of their hard earned money!! There are hundred explanations ICICI Bank gives to defend themselves for their rate, like cost of funds etc, but should we as customer anyway be bothered except for the price (interest) we pay? I do Warn all new customers to keep distance from this Bank, because you get an attractive floating rate from ICICI Bank just to be lured as a new customer who is turned deaf ear after loan amount is disbursed!!

Dear Sir,

This is to inform you that I was forceable given a ICICI credit card in the year 2005, when ever i used the credit card i was promtly repaying till march 2007, Due to ICICI bank harrasment One fine day i had decided to close the credit card to be free from all troubles from ICICI. I had informed one of their collection executive on 22/05/2007 to get the full and final settlement to close the credit card once in for all and he had assured me to get the statement next day & collected part payment of Rs.18410/-on 22/05/2007. i had waited for 2 days he never turned up then i had started calling him on his mobile he never picked up my call one fine day some one picked up the call and said he is gone out kept the mobile phone for charging we will inform him to call u back, he never called me, again next month some one else visited my office assured to give full and final statement and collected the partpayment again i had failed to get the statement, then i had registed a complaint with their call center taken the complaint register number on 17/12/2007 and assured me that the issue will be resolved with in 48hrs time till date no one turned up and again i was started writting to their customer care dept many times assued me in writting that with in 48 hrs many times the issue will be resolved some one from icici will contact you till date no one turned up and pinalised me haveliy and taken Rs.54190/- in November 2007 & now liened my ICICI salary current for Rs. 75235/-on 09/04/2008 and taken Rs.57, 000/- on 09/04/2008 made me to suffer not to utilise the funds made me to put in to losses, Due to negligence of ICICI i have a been pinalised and harrsing me daily.Pls help me out to resolve the issues.

Thanking you.

Regards
R.Vijaya Kumar
Hyderabad.
[protected]

My name is Sushan Rungta and I my savings account no. is[protected], which I am holding with ICICI Bank Ltd. I have deposited one cheque in ICICI Bank Ltd., Noida bearing cheque no. - 191732 of HDFC Bank Ltd, Patna for a sum of Rs. 9105. This cheque was initially credited into my account, but after 2 days a debit entry was made in my account whose reason is not mentioned in the a/c statement and no intimation has been received by me for the same. Till date I have not received the credit of such payment and I am really having trouble in getting it cleared, as there is no one from ICICI Bank to hear you!

I was shocked to check my last month's credit card says I've redeemed all my points! When contacted ICICI Call centre they are saying all the points have been transfered to imint...without any intimation to me! Its very dissapointing to see that a leading bank which claims to be customer-service oriented works in a such pathetic way. I feel this imint program is a pure waste and just another way to sqeeze money from the customers. I suggest ICICI Bank should withdraw this program and should continue with their own program of redeeming points.

To,
The Manager,
ICICI Credit Card Divison,

Dear sir,

In early 2007 I received a call from ur credit card divison regard free credit card to central government employees and thus I got in this trap.

Due to some bad experiences of my colleagues, I also did'nt used the card. Further when I received the first statement it showed that an EMI has been paid to ICICI Lombard for some insurance done at their own and payment has been done through my credit, which I had kept under lock and key.

After a lot of telephonic calls and emailing and correspondence I was successful in getting that Unwanted Insurance cancelled. Further I had requested to reverse all the charges showing in my statement. I received a email that credit card divison is in the process of reversing this amount. But very sorry to say that till date I am receiving the statement with all the charges including interest on late fees etc. Now the total amount outstanding against me is about Rs.7000/-

Dear sir can I ask u that is it a crime to take the credit card of your bank? Just taking the free card means paying the penalty of Rs.7000/- and face the mental stress.

Hope something favourable would be thought about me and this amount of Rs.7000/ would be got reversed.

Thanking you,
Sanjay Nehru
Lucknow

settlement on total amount due of my credit card iam the customer of icici bank from last few years, before this our car loan was running from this bank, we want the settlement on this total amount due of my credit card b'coz i want to clear all my debts immediately, from last one month i was in contact of ms.harneet saluja for doing the settlement she forwaded my request to higher authorities but no action was taken then we contacted customer care they adviced me to contact mr.amit mishra bhopal [protected] he said this case is not under me then i again contacted customer care they adviced to send one mail but no reply has came unnecessary i have to pay the late fees and it is very problematic to call them so please immediately give approvel to my settlement and reply immediately to me on my contact no.[protected], [protected] so that i can clear the whole amount in the bank immediately.

Name- Kulasekaran Seshadri
Prepayment of
Micro Banking Personal Loan Account no. LIBHP[protected]
Address- 36, Sai Castle, Sai hills,
Bhopal-462042
Mobile-[protected]

I wish icici bank spare time to attend my Grievance and icici officers Adamant at Bhopal Office.
I am Kulasekaran Seshadri, (Personal Loan Account no. LIBHP[protected]) the looted person by ICICI bank, who availed PL from your bank.

I foreclosed my Loan account on[protected] by making payments as follows:

Total foreclosure amount to be paid Rs. 32, 096 + 877 interest + other charges = Rs. 35, 599.00

ICICI Bank LTD Payment Receipt No- O[protected] Rs. 33, 928.00
ICICI Bank LTD Payment Receipt No- O[protected] Rs. 1, 671.00
Forcefully taken away money by ECS on 5th April, 2008 Rs. 2, 076.00
[protected][protected]
Total amount taken away from my account is Rs. 37, 675.00
[protected]--------
Extra money looted by your bank is Rs. 2, 076.00

I hereby appeal your forum will forward the demand to force ICICI bank to deposit back the extra money taken away by the bank with apology with in 12 hours the taken away money Rs. 2076.00. I report the discrepancy to Shri V. Kamath Sir, MD, ICICI Group.

I hope you will solve the problem within 12 hours. Help me in issue NOC immediately. Also stop ECS against the Loan. I don’t know how dare ICICI bank can execute ECS, even after the Loan Account settled.

Thanking you in anticipation.
Sincerely yours,
Sd/- Seshadri

Dear Sir and Madam,

I am not being able understand that Why I am not getting refund into my account.

IRCTC have sent the Settlement, even after you are not being able to credit the same.

already 15 days passed, I will report to the same in consumer forum.

This is seriously very bad thing. Just mailing me that we escalated the issue.

You have generated two service request for the same issue.

Even after issue has not been resolved,

SR62007168 and SR61239961.

Kindly let me know the status as early as possible.

Thank You
Vaibhav Saxena
+[protected]
[protected]@rediffmail.com
[protected]@manh.com
Manhattan Associates Development Center Pvt Ltd.
No 172 EPIP ZONE Phase II white field
Bangalore 560066



FYI/A,

I have Confirmed with IRCTC again. They have written me the same reply.

Thank You
Vaibhav Saxena
+[protected]
[protected]@rediffmail.com
[protected]@manh.com
Manhattan Associates Development Center Pvt Ltd.
No 172 EPIP ZONE Phase II white field
Bangalore 560066


Dear Customer,

Kindly note that we have refunded the amount as per the following details. Please contact your bankers for confirmation with the given details.

PNR Number [protected] Transaction Id [protected]
Payment Option ICICIBANK
REFUND AMOUNT STATUS SETTLEMENTID 52194019
513.00 Refunded

Regards,
Amit Ranjan
[protected]@irctc.co.in,
www.irctc.co.in
----- Original Message -----
From: vaibhav saxena
To: care
Sent: Tuesday, April 01, 2008 12:07 PM
Subject: Re: Re: Money Refund Confirmation from IRCTC


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No virus was detected in the attachment no filename
No virus was detected in the attachment no filename
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Dear Sir,

I did not receive the refund amount. I went to branch, They Said: Please confirm with IRCTC to

which account they have made Refund of 513 Rs.

PNR Number [protected]

Date of Booking: 30/01/2008 Amount: 573, Account:[protected]ICICI Bank Pune)

Date Of Cancellation:23/03/2008 Refund Amount:513, Account:[protected]ICICI Bank Bangalore)

kindly confirm me about Transaction occurred to which account for refund.

Thank You
Vaibhav Saxena
+[protected]
[protected]@rediffmail.com
[protected]@manh.com
Manhattan Associates Development Center Pvt Ltd.
No 172 EPIP ZONE Phase II white field
Bangalore 560066


Dear Customer,

Kindly note that we have refunded the amount as per the following details. Please contact your bankers for confirmation with the given details. PNR Number [protected] Transaction Id [protected]


Payment Option ICICIBANK
Sr# REFUND AMOUNT STATUS SETTLEMENTID
1 513.00 Refunded 52194019


Thanks & Regards,
Rajmani Pathak
[protected]@irctc.co.in
www.irctc.co.in
[protected]
----- Original Message -----
From: vaibhav saxena
To: [protected]@irctc.co.in
Sent: Sunday, March 30, 2008 9:45 PM
Subject: Re: Money Refund Confirmation from IRCTC


***********************
No virus was detected in the attachment no filename
No virus was detected in the attachment no filename
***********-***********




Dear Sir,

I did not receive the refund(against the cancellation of I-ticket PNR number: [protected]) in my ICICI account. Actually At the time of booking I used my[protected]VAIBHAV SAXENE -Pune - Shivajinagar Branch and now I have transferred the same account into[protected]VAIBHAV SAXENA-Bangalore - Koramangala).kindly transfer the same amount into in my changed account, Previous account is no more.Please do the needful.
Sorry for inconvenience.

Thank You
Vaibhav Saxena
+[protected]
[protected]@rediffmail.com
[protected]@manh.com
Manhattan Associates Development Center Pvt Ltd.
No 172 EPIP ZONE Phase II white field
Bangalore 560066

On Fri, 28 Mar 2008 [protected]@irctc.co.in wrote :
>Dear Customer,
>
>Thank you for using IRCTC’s online rail ticket booking services.
>
>An amount of Rs.513/- towards the refund for the cancellation done on
>23-Mar-2008for Ticket vide PNR [protected] has been for credited to
>your account. You are requested to please check with your bank regarding the same.
>We regret the delay if any, in crediting back the
>refunds.We solicit your continued patronage to our services,
>
>Warm Regards,
>
>[protected]@irctc
>
>



Dear Mr. Saxena,

Further to our telephonic conversation on March 31, 2008, we have registered your complaint for IRCTC refund amount not credited to your account with Service Reference SR61239961.

You will receive the status by April 07, 2008.

Sincerely,

Anitha
Customer Service Manager
ICICI Bank Limited

Airtel Online Recharge Failed from ICICI
I tried to do a mobile (Airtel) recharge on 28th Feb through ICICI online banking. But after completing the procedure, the Account was debited but the phone was not recharged as there are some error on the site.
Then I called ICICI customer care. They replied that the transaction is successful from our end. There is a problem with Airtel and you have to contact them. I contacted Airtel four time but they logged complaint and closed it by providing clarification that we didn't recived any request. They told me to contact ICICI. I am trapped in a loop.

I have all the transaction number and reference number for that transaction but neither ICICI nor Airtel is having any system to track what went wrong and where is my money.

Can you help me in this regard!

My loan from ICICI bank got disbursed in FEB.I still haven't received my amount which was supposed to be delivered via cheque to me.I have called customer care 5 times now.Its beeen over a month and everytime i get a reply saying someone will get back to me in 2 days.On top of that they have also started my EMI.I can not beleive that i am paying the EMI for the money i haven't received.
Does any one know how can i take a legal action against them.

ICICI TAX SAVING BOND-032002-TBS-one


I purchased 4 nos bond amounting to Rs 5000 each (Total Rs. 20000) bearing distinctive no[protected] Date of allotment was 23.04.2002 and redemption date was 23 04 2005 with 8.5% intrest.It bears certificate no.140624 and bond holder no.[protected].I could not get my payment uptill now.

Please do the needfull for my payment as it is allready two year late.

Thanking you

With Regards

Mohan Singh Bisht

Vill -Dungarpur, PO Halduchour
Distt Nainital
Uttrakhand
Pin 262402

I have a mobile no. [protected] in my name Vikas Paharia.

ICICI bank is regularly sending transaction details thru sms of a current account, which is not belongs to me. Inspite of my regular complaints on their portal no action taken by bank. Still sms are regularly sending on my mobile by bank. ( 4 to 8 SMS per day )

Please help me in this issue.

Vikas Paharia
[protected]

Dear Sir/Madam

My ICICI Bank Credit Card statement (Card No.[protected]) dated March 21, 2008 shows that i have to pay Rs.5657/- to your company. I have made no booking what so ever from your company. I shall be highly greatful to you if you could provide me the details of the payment.

With regards and hoping for a prompt reply from your end

Elveena Isaac
[protected]
[protected]R)

respected sir

please I hereby request you to submit my SBI account balance
since which i have not received the same from your side from 2005 to[protected] even after reminding.My details about my account are as below account no.=[protected] hubli
and also send agreement xerox copy

Dear Sir;

I would like to have your kind attention regarding a transaction with ICICI against my dispute requests SR42939976 dt 21.10.07, SR45367882 dt 30/10/2007, SR48915735 &[protected] dt 26/02/08.

I'm writting the entire matter for your knowledge.

This is regarding a Transaction from ICICI Bank credit card. ICICI Bank Claims that Approximately Rs 38000.00 has been with drawn from my ’Add on’ card on 30/09/07, 01/10/07 & 17/10/07(Card Number : 5177 XXXX XXXX 5102-RAJENDRISH DEVI ) . While I have not with drawn this amount.Then, I put a dispute request SR42939976 dt 21.10.07, SR45367882 dt 30/10/2007, SR48915735,[protected] dt 26/02/08 as I wanted to have all relevant proofs (any video film or Photographs from ATMs, Address of ATMs etc) by the bank, if any transaction has been made by me, Bank must provide it to me. This is my right of information.

I have written regarding this ‘n‘ numbers of time to the bank, made ‘n’ numbers of phone call to ICICI Customer Care but every time I got a new date, a new fake commitment & till date I haven’t received any proves from bank.

When ICICI asked me to collect the transaction CD from my ICICI Preet Vihar- Delhi Branch on 20/01/2008, I visited there, one of the ICICI Official says, “Transaction CD has been lost.”
Again ICICI writes they have issued one duplicate CD, Again I can collect it from Preet Vihar Branch on 04.02.08, but when I visited there, no Transaction CD was there.

On 12feb 2008, i visited ICICI Preet Vihar Branch, had an interaction with an ICICI official. He has shown me the CD of the Transaction made only on 17.10.07 which was a minor transaction of Rs 1000.
As per customer care, my card has been used from 04.00.39 PM to 04.01.43 PM for the transaction on 17.10.07.
(Transaction detail on 17.10.07, collected from ICICI Customer Care is given as;

S.No Transaction Time Status Amount
1 04.00.39 PM Successful Rs 500.00
2 04.01.26 PM Fail ---
3 04.01.35 PM Fail ---
4 04.01.43 PM Successful Rs 500.00

But i was surprised & disappointed, no pics/ photograph was available in that Transaction CD from 04.00.27 PM to 04.11.33PM. I am shocked How can a Bank like ICICI do such a big mistake.

Then I put a mail to Mr Kamath ( MD ICICI) & your Head Service Quality regarding this & ICICI got back to me with a mail that “this dispute will be resolved with in 45 days” & Dispute request no[protected] but Yesterday, ICICI blocked my saving bank account also with out providing any proofs & with out intimation.

I talked to customer care, they told me, Bank has taken the decision in his favor.
But it was not the question of the favor . while It was the question of Non-Responsiveness of ICICI & its neglieance, it was the question of trust which a old customer have for ICICI, It was the question of liability of ICICI for his customer to provide all neccessary information.It was the question of mental haarasment done by ICICI for last 07 months & still i'm fighting with ICICI for my right of information.

If you will go through my mails exchanges with ICICI Customer Care, you will be surprised that ”I am fighting for my right of information for last 07 months.” Because of Bank negligence & delay, how much I’m suffering? But Bank is unable to provide me any of the relevant information, but not to fail send its monthly statement with increased charges.

Really I am very disappointed, mentally harassed with such a worst experience with ICICI. I am passing through a mental harassment made by ICICI for last 07 months, which i never expected from ICICI because I used to think that ICICI is the best bank of india but unfortunately ICICI changed my perception. I am a genuine customer of ICICI for last 05 years, done a lot of banking with ICICI.

I always preferred ICICI for banking & also recommended to others.Of course always i had an intention to close this issue as earliest as possible but every time ICICI gave me fake commitment, because of this experience of mine, i am loosing my faith over ICICI.

I am really very upset & feeling mental harassed & but writting this mail to you because i want to make clear myself for ICICI's Policy/Process/Way of working through you.

I request ICICI to let me know the few answers through you,

1.If customer ask for the relevent proffs for any transaction, is it not the liabilty of ICICI Bank to provide the required proof ?
2.Getting Information is not the Right of Information of a customer?
3.Does ICICI unable to provide any required proof for the any transaction or is ICICI is unable to provide all required proofs for the said transaction?
4.How much time ICICI should take to resolve this matter, as ICICI already taken approximatly 7 months ?
5.How ICICI can block my ICICI account with out providing any proofs / with out any intimation to me? is it fair?

I request to ICICI to give me their comments for the above.

I hope you will do needful definitely.

Looking forward for your Co operation.

Thanks & Regards

Vinit Sharma
[protected]
New Delhi

Dear Sir,
Attached below is the trailing mail sent to ICICI Bank and ICICI Direct but yet to get any satisfactory response from them.

I Have waisted my time and money in travelling and contacting ICICI but all efforts have gone in vain.

Requesting you to kindly intervince and help resolve.

Regards,
Pawan Dubey
[protected]
...


from
pawan dubey <pawan.k.[protected]@gmail.com>
to

[protected]@icicibank.com,
kamath.[protected]@icicibank.com
date Apr 2, 2008 10:55 PM
subject Fwd: 'ICICICARE=[protected]' SR:[protected]/60144299, Application Status: [protected], Pathetic Customer service
mailed-by gmail.com
WOW!!!

[protected] Forwarded message[protected]
From: pawan dubey <pawan.k.[protected]@gmail.com>

Date: Mar 30, 2008 12:06 AM
Subject: Re: 'ICICICARE=[protected]' SR:[protected]/60144299, Application Status: [protected], Pathetic Customer service
To: kamath.[protected]@icicibank.com
Cc: Helpdesk <[protected]@icicidirect.com>, gurvinder.[protected]@icicidirect.com


Dear Mr.Kamath,
I call my self a prospect customer for "ICICDIRECT" but I am concerned on the treatment met towards me or for the matter of fact any customer who is literally ill treated for 3 months.

I should say visiting ICICI DIRECT is like going to a temple regularly without fail, but the scenarios change, a person visit a Temple for satisfaction, well being, to sacrifice, devotion, or may be for mere peace of mind but its exact the opposite situation which I face when it comes to ICICI DIRECT via your office, Customer Service-Help Line and [protected]@icicidirect.com or the web site.

All I have done these 3 months was to visit your office (Vasundhra), Call the Help Line, visit your website, or email [protected]@icicidirect.com and yet to receive any fruitful results from ICIC DIRECT and in return I have got UNKEPT PROMISES & NO RESOLUTION, Yes not to mention I have lost my Valuable time, Money in traveling and contacting your help line.
The least I expect from your so called specialized team is to revert on the Service Requests raised relating to my concern, for details one can go through the trailing mail. I expect all communication to be written(Mail) as I don't get a call back though mentioned by your [protected]@icicdirect.com, but the written communication team have their mail formats ready and all they do Is change the name with a little bit of modification on the subject matter and revert back to the customer so that he keeps quite for a week or the given time frame knowing nothing will happen.

Awaiting your reply on the below mentioned:
Details of SR[protected]/60144299 Closure
Why am I still not getting any update on my application status on your below mentioned site.https://secure.icicidirect.com/customer/easymail/easymail_app_status.asp

Expecting a reply so that I can tick my CHECK LIST and proceed to the next level or course of action.

Regards,
Pawan Dubey
[protected]

On 3/24/08, Helpdesk <[protected]@icicidirect.com> wrote:
Dear Mr. Dubey,

With reference to your query, we would require some more time to resolve your query. We assure that we are looking into the matter on priority and shall get back to you at the earliest.

We urge you to treat this as an exceptional occurrence and not as an indicator of our commitment to quality customer service.

Looking forward to your cooperation and patience, and assuring you that best of our services.

Sincerely,

Chaitali Acharya
Customer Service Officer
ICICI Bank Limited

"iCLICK-2-GAIN"
"You now have access to real time trading tips on our site, this feature is "iCLICK-2-gain" & it is available on right hand side of the equity page"

Register your request for Demat Account Holding / Transaction statements / bills or query for the status of any form submitted at the branch by selecting the 'Create Service Request' option under the 'Demat' menu on Internet Banking. We would like to know whether you were satisfied with this e-mail interaction.

If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our website
http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.

You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.

The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----
From: pawan dubey (pawan.k.[protected]@gmail.com)
Date: Friday, March 21, 2008 06:30 PM
To: Helpdesk ([protected]@icicidirect.com)
Cc: gurvinder.[protected]@icicidirect.com (gurvinder.[protected]@icicidirect.com)

Subject: Re: SR:[protected], Application Status: [protected], Pathetic Customer service

Dear Anil,
I appreciate your effort for raising another SR60144299 but i would like to know more about the closure of the previous SR[protected] given to me by your Customer Care.

This number [protected] is never swithched off and even if the no.is not reacheable i get a notification from Vodafone that there was a missed call if any, so whom are you trying to tell they TRIED CONTACTING ME.
un
Tra lai em niem vui khi duoc gan ben em, tra lai em loi yeu thuong em dem, tra lai em niem tin thang nam qua ta dap xay. Gio day chi la nhung ky niem buon... http://nhatquanglan.xlphp.net/



Tra lai em niem vui khi duoc gan ben em, tra lai em loi yeu thuong em dem, tra lai em niem tin thang nam qua ta dap xay. Gio day chi la nhung ky niem buon... http://nhatquanglan.xlphp.net/


Tra lai em niem vui khi duoc gan ben em, tra lai em loi yeu thuong em dem, tra lai em niem tin thang nam qua ta dap xay. Gio day chi la nhung ky niem buon... http://nhatquanglan.xlphp.net/
Your representative(Ravi) from the ICICI Direct, Vasundhra Branch, gave me a call today at 9:45am from [protected] and told me that my application has been rejected as he wants to know my Demat a/c details, the same details have been submitted to him already and is already mentioned in the mail.
Awating your reply on the below mentioned:
Details of SR[protected] Closures.
Why am i still not getting any update on my application status on your below mentioned site.
https://secure.icicidirect.com/customer/easymail/easymail_app_status.asp
Call Back ASAP.

Regards,
Pawan Dubey
[protected]


On 3/20/08, Helpdesk <[protected]@icicidirect.com> wrote:
Dear Mr. Dubey,

We tried contacting you on [protected] on March 20, 2008. But was unable to reach you.

Your request for rectification of your ICICI online trading account opening form has been registered with us. The Service Reference number is SR60144299.

We will confirm the status by SMS or e-mail on or before March 28, 2008.

Looking forward to your co-operation.


Sincerely,

Anil Shetty
Customer Service Officer
ICICI Bank Limited

"iCLICK-2-GAIN"
"You now have access to real time trading tips on our site, this feature is "iCLICK-2-gain" & it is available on right hand side of the equity page"

Register your request for Demat Account Holding / Transaction statements / bills or query for the status of any form submitted at the branch by selecting the 'Create Service Request' option under the 'Demat' menu on Internet Banking. We would like to know whether you were satisfied with this e-mail interaction.

If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our website
http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.

You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.

The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.





-----Original Message-----
From: pawan dubey (pawan.k.[protected]@gmail.com)
Date: Wednesday, March 19, 2008 01:20 AM
To: [protected]@icicidirect.com ([protected]@icicidirect.com)
Cc: gurvinder.[protected]@icicidirect.com (gurvinder.[protected]@icicidirect.com); ravi.[protected]@icicidirect.com ( ravi.[protected]@icicidirect.com)
Subject: SR:[protected], Application Status: [protected], Pathetic Customer service

Dear Sir/Madam,
I have been running around day and night but have not heard from your so called esteemed bank (ICICI) who does not have time to call back it's prospect customer and inform about the application status for over 2 months now, I REALLY WONDER HOW YOU MUST BE TREATING YOUR EXISTING CUSTOMERS?

1st Application (3in1) [protected]
I already have a savings a/c[protected] with ICICI Bank, with your quick process during the Reliance IPO issue, even got my DP ID, but yet to get any information on my trading details or even about the application status.

2nd Application (Quick Demant a/c)
DP ID IN302679
A/C No. 5164714

• There is this senior representative by the name Ravi Roy who does call me but i am sorry to say he is helpless as your organization does not support him or may be his follow up is not in place. He is just left with no option to say "Sir AAJ YA KAL MEY HO JAEGA AUR MERE SIR V FOLLOW UP KAR RAHE HAI"
• "Follow up" really strange, what kind of follow up is going on for such a long time now?
• On contacting your customer care they just raise a SR[protected] and give a resolution time of 48hrs and sleep over the issue, why do they tell that a call will be arranged back on[protected]?
• Your representative Nitin Pal Singh was very efficient in collecting the documents, guess he was doing this just to meet his monthly target, indeed an excellent work, forget the customer after that.
• I have been called to your Vasundhra brach to sign on the application again.
• Verification has been done at my Residence also.
• God alone knows why verification was done at my office premises, while the residence address is mentioned and all supporting documents submitted?
• Your website gives only an error message on checking the application status upon entering the Date of Birth and the application no., refer to attachment, How customer friendly is the site?
It's a request that you revert on your timelines else i will have to find a different mode of communication with "ICICIDIRECT"

Regards,
Pawan Dubey
[protected]

<<Application Status-Error.doc>>

Dear sir/madam,
I had purchased a ICICI TAX SAVING BOND -032002-TSB amounting Rs 5000*4=20000-00the bond holder number[protected] in my name Mohan Singh Bisht on[protected] Certificate number was 140624. the certificate was lost and I intimated to your bank after it in 2004. till date I had not received any refund against the above mentioned bond.When I made a quiry regarding this to toll number [protected] as per them the cheque no 077606 dated[protected] amounting Rs 21563 had been sent to me at my address of Ahmedabad' but I had not received the above mentioned cheque till date .
Please send me the cheque as soon as possible.

M S Bisht
Vill Dungarpur, P.O. halduchour
Distt Nainital, Uttarakhand
Pin 262402

Sub-1. ICICI-Safety bonds( Tax Saving)).-Payment not received
2. Address Change.

Ref- Bond holder number[protected] CERTIFICATE NUMBER 163045.

I had invested Rs.10, 000 in the above 2 bonds bearing distinctive no.[protected]. They got matured on[protected]. I have not received the money . Please look in to it and deposit the money as per the bank details given below under intimation to me.
Bank- State Bank of Bikaner and Jaipur-
D block market, Vivek Vihar, Delhi 110095.
Account name-V.P.Garg
Number-[protected]

Please send all letters here after on the following address.

C/O. Dr.A.K.Gupta,
141, Savita Vihar,
Delhi 110 092.

Thanking you,
Sincerely yours,

Ved Prakash Garg

I am a retired UP Govt employee, Nowadays I am going around in different offices of ICICI bank for a unintentional mistake (unaware of the modern process), I deposited the cash in ICICI Bank ATM Kaushambhi near Waves Cinema on 27-Dec-07 at around 4:10 PM, I was not aware of the processes I dropped the envelope containing Rs. 10, 000/- (10 Notes of 1000 each) into the check drop box of the ICICI Bank ATM Kaushambhi near Waves Cinema at arounf 4:10 PM. I waited for 15 days when my money doesn't come to my account I called up the customer care of ICICI BANK, The representative on the phone informed me that the money will get credited into my account in lieu of It I have to give 150 as fee as I have deposited the money in ATM drop box instead of ATM machine ICICI Bank Kaushambhi GZB UP (near Waves Cinema). but when I call after few days the customer care representative told me that they didn't find any packet as such, Inspite of my repeated visits to the branch also they didn't give any satisfactory answer, I came to know from one of the bank employee that this is common mistake that people do in the first time but money will reach to their account with some nominal fee, Please look into the matter