ICICI Bank Complaints & Reviews

Dear Sir:
I had an ICICI Credit Card, for which I had done a settlement on the Principal amount, now 1 year after my settlement, The bank refuses to accept that they did any settlement, they have taken that money that I paid in -lieu of Full and Final Settlement as a regular payment and now threaten me that they will BLACK LIST my credit history. I checked with the Bank Redressel forum also but they also gave the same response, that you have to make the payment as we never did a settlement with you, I have all the details with me, If you can help, I can provide alll the details.
Thank you,


Thanks & Regards,

Mohit Sah
# + 91 [protected]; +91 [protected]

ICICI bank has lost my original property documents ! the loan is worth close to 50lacs. i have been following up on this for 18 months, and now they confirm that they have lost all the documents. they have promised to recreate the document, but i dont trust them any longer.

anybody had a similar experience ? what was the outcome ?

Hello Friends,


This is my heartlly request to all of you that never ever believe on EzeeGo .

ICICI has given me two free ezee go vouchers of Rs.1500.
When I went to encash that vouchers at the hotel, which is allready given on the Ezee Go site, then that hotel personal told that this is a fake vouchers from Ezee Go we are not accepting this kind of vouchers.

So please friends be aware with Ezee Go coupens either provided by this company or by any third party.

Sincerely,
Dipak Joshi

Request Number : SR70879409

I have deposited a cheque of Rs. 5500/- (cheque number ‘385554’of Sandeep Bajirao Ghorpade with ICICI account number[protected] on Friday 23rd May 2006 in your Old Sangvi, Pune Axis Bank ATM at Madhuban Corner for my friend Mr Chintamani Sadashiv Kulkarni, Axis Bank customer with account number [protected] of Maduraai branch.
On the very next day morning, I got called by Axis bank, Pune and they told me that I forgot to put cheque in the envelope(which was not the actual case). They told me to deposit the cheque again as it was missing.
As it was account payee cheque only, I took a risk of depositing it again so that even if it get cleared, my friend could have returned me the extra money Rs. 5500/-
So again on 24th May 2008, I deposited the cheque of Rs 5500/- (cheque number ‘385555’of Sandeep Bajirao Ghorpade with ICICI account number[protected]in the same account of Mr Kulkarni.

Now the problem is, in his account, Rs. 5500/- gor credited only ONCE for cheque number ‘385555’ on 27th May. But again on 31st Mat, the old cheque 385554 cleared. It is debited from my account and yet to credit in his account.
Please see below my ICICI bank account statement for that week. The amount is deducted twice. After tracing a lot, we come to know that the cheque is cleared on a person with almost similar name o[censored]nion Bank of India.Please reply ASAP.
How is it possible? while clearing my cheque, why didn't ICICI bank chequed the details? I am facing a lot of problems becoz of this.

Dear Customer service Team,

Name: Shashipal Reddy Paidi
A/c Number: [protected]
Request Number: SR70003290

Type of query: Request for Permanent Limit Enhancement

Any way thanks for resolution As soon as Possible. (7 days)

I am Using ICICI Bank services since 3 years (Savings account). This Credit Card since almost 8 Months. Up to now I paid all Bills promptly and also used card effectively. I hope there was no negative feedback against my usage.

Just I requested you to Increase my Credit Card Limit and submitted all required documents. (2 times I faxed my salary slips to u). (I wasted money for Customer Care calls and fax). But you people rejected my request. I upset with your conclusion. I want to know why you rejected my service request. What’s wrong with me and my documents? Now I want feedback from your side.

If I didn’t get correct response from your side I am going to cancel all my accounts with ICICI bank. I know for Large bank(ICICI) I’m not only single customer. But you are also not one bank in India for me. I’m going to start transaction with another Bank and going to give negative feedback about ICICI in our forums what you did to me. I hope ICICI Bank not going to loose his customers. So I’m requesting you to increase my credit limit as soon as possible.


Thanks & Regards

Shashipal Reddy
Ph:[protected]
Email: [protected]@gmail.com

Hi,
We are a private limited Company, having a current account with ICICI bank limited. 5 days ago, we got some credits to our account, through cheque transactions. We issued a few cheques (payments), which got bounced stating "insufficient funds".

Surprisingly, we had much more amount ("credited" to our account) than the bounced cheques. Even the credits to ours accounts, which followed in the coming days, are still "on hold". ICICI bank does not state any reason for "freezing" the account, wherein, they are accepting cheques credited to the account, and clearing them instantly. But, none of the funds is available.

The Company does not have any kind of loans/limits or any dues with the bank.

This has put our Company in big mess and we are suffering huge losses, as the fund-flow has stopped! Its the end of the month and we might, as well, loose non-expendible employees, and thus, loose business too!

Please advice at your earliest possible.

Hopefully,

Ashish Sharma

Director,
Core Database Systems Private Limited.

Subject – Wrongly Debited Amount Rs. - 21000 from Account No[protected].
Complaint No. SR70726434




I am in business trip to Mumbai for period of 20 days, on June 22st 2008 i paid hotel bill to “Hotel Ashwin Pvt. Ltd” from the debit card at the time total amount in my card was Rs. 92839.00. While swaping card it showed the status decline and no voice transaction slip was generated, but the same time i got the message that Rs 21000.00 has been debited from account in the mean time he tried for second attempt and in next attempt again 21000.00 was debited from my account but this time it generated the voice transaction slip which i signed. I asked Hotel Ashwin to check in their statement of account that the first transaction that happened accidentally is credited in their account, but after verifying the statement no transaction was there. As no voice transaction slip was generated for first attempt nor i signed the same so kindly rollback the amount asap as i am in business trip and short in money.

Account Information

Account Name Munish Kumar

Account No. [protected]



Hotel Information

Hotel Ashwin Pvt Ltd.
Next to Fire Brigade,
Marol Naka, M.M. Road,
Andheri (E) Mumbai – 4000059
Phone No : 2920 0945/ 5285
2920 7267/ 7269
Fax [protected]
Mobile [protected]
Website www.hotelashwinmumbai.com


Thanks & Regards
Munish Kumar
Mobile No. [protected]

Sir,

With due respect I beg to inform you that I, Bappaditya Das is dropped a chaque of Rs. 26100/- ( Chaque No.773212 of SBI A/C[protected] dated 03/06/2008) at ICICI Durgapur branch on 3rd June 2008, in favour of [protected] (My credit Card No.) against my credit card statement of due amount of Rs. 23, 598/- expecting that, it would be clear before 9th June 2008.
But unfortunately yesterday (24/06/2008)at 4pm when I was doing University Confidential job at NIT, Durgapur, a phone from [protected] your Calcutta call center threatened me to pay the amount. Then, after getting the call leaving the job I rushed to ICICI Durgapur branch and from your operations they confirmed me that the chaque was cleared at that branch on 9th June 2008 but till now that was not reflected in my credit card statement but my SBI bank statement reflect the debit amount of Rs.26, 100/-.
This is the 2nd time I am harassed by you and everybody of my colleagues as well as my friends have seen this incident. Finally I have decided to surrender my ICICI credit card as early as possible. Just tell me what amount I should pay or I will get back? Because this harassment is more than enough.
Please call me my credit card current status as early as possible and tell me the procedure to return your credit card.

Thank you.
Yours Faithfully,
Bappaditya Das

I have saving account with ICICI Bank at kalyan branch and I am also credit card holder of same bank. In January 2008, bank has credited my account with INR. 12, 000(Twelve thousand) without my consent and the EMI of same is debiting from my credit card account. I have never applied for such a loan. I am not receiving my credit card statement regularly.

Please take necessary action against violation of laws laid by RBI.

I am writing to this in sheer frustration of waiting for the last two months for a simple 3-in-1 ICICI Trading Account.

I had applied for a trading account on April 16th 2008. The agent who came to my office took all the necessary documents and promised that it would take 2 weeks post which the account would be activated.

I waited more than 3 weeks but received NO update on the same. On contacting the agent, he told me that the form was rejected because the company policy "suddenly changed" to the effect that a letter from the Company HR department no longer serves as valid proof.

He came to my office again in mid-May and collected copies of my passport as a valid address proof and this time promised that he would expedite the application. This time, he gave me ANOTHER application no.

Yet another month has passed and I still have NO UPDATE on what the status of the account is.

Everyone at ICICI Direct has been passing the buck -- the agent says there's no rejection now and the Call Centre says there's a signature mismatch somewhere!! I don't know who to believe. I have been making regular calls to the Call Centre only to be put on hold for long periods of time or transferred from one department to another.

In this entire drama, I have lost faith in their Company and the quality of their staff and service. I have heard numerous other stories of how customers are made to run from pillar to post for a simple process such as account opening.

I think they hire the MOST INCOMPETENT staff to be the face / voice of their company.

dear sir, (for icici bank C.C)
i am very much annoyed from your services basically the problem is that i was having a due payment of my credit card which i have settled it up with your jaipur officer named Mr.Jhakhad (recovery cell, jaipur, upasana tower)and the amount which i have to pay to the bank after settlement IS 56000/- that he told me to give him in two installments, the settlement was done on nearby 16 of may 2008, n they said that they will come on 24 of may to collect the amount from me but eventually thy had not comed, i have also reminded him many a times to collect the amount from my jaipur address, but i was aback to see that there was no response from your side..Sir the problem is that Im posted in bhikamkhore where you dont have any branches, so at times it is immposible to reach u. Now suddenly one of your collection person. called up my wife and was very rude to her he also used abusive language and told her he will come to our place and will shout in the locality if we dont provide him the money.Upto my knowlegde v hv taken a C.C from a very good bank not from any roadside company. I[censored] people not take any serius action against ur collection person than i'll be having no other option for bringing you n dat employee into the court and also im planning to lodge a F.I.R against that illmannerd person, here im reminding u again take some serious action against him in 24 hrs of time. NAME Of That Person is Mr. VIJAY SINGH CHOUDHARY AND INFORM US, , SO THAT I CAN MAKE MY PAYMENT

I am a UK resident. Nearly a month ago I was carrying out transfer of funds (£5000) into my ICICI UK account over the internet. The sort code of their bank for UK accounts and Money to India accounts is the same. I had previously transaction details saved in my UK bank (Lloyds) preferences for ICICI UK account and ICICI Money to India account. By mistake I ended up clicking on the saved transaction preferences that sent Money to India account rather than my UK ICICI account. When I realised the mistake after 2 days I followed that up with a phone call to their phone banking officer and Email to [protected]@nri.com, highlighting the mistake and requesting the return of funds. I was given assurance since I had not sent appropriate reference No corresponding with the correct Money-India transfer the funds will be held in the bank and will be retuned to me within 24 hours.

Despite various phone calls and assurances, registering complaints, 2 service requests references and 7 Emails and 25 days later, I am still waiting for my money to be returned. All I keep getting is promise of funds transfer to my originating bank but no results. I have also registered a complaint to their customer services General Manager without any results.

What legal steps should I take to highlight the incompetency of this bank and its officers? I for one will be looking forward to ending all my banking relationship with this bank.

Details of complaint:

Dear sir,
I have a major big problem with ur credit card department service from (JB nagar branch andheri east).

My Credit Card Details- [protected]/other deatails u can get from ur office.

My compliants are-
1. MS/ Gayatri Parab from JB nagar Branch, had agree for my CC settlement in 28, 000rs only.( Full N Final setttlement). The deal was 28, 000rs - 6, 000rs = 22, 000rs only.

2. Gayatri Parab told me to pay part payment of 6, 000rs only of settelement amount. And after that she will relased my full and final settlement letter next day, and i will give her 4 PDC checks of 5.5rs.

3. I was OVOiDED from Ms/Gayatri Parab and from her colleges from past 7days, with insulting response from Gayatri Parab. I feel i had been cheated from ICICI. I had taken this case VERY VERY SERIOUSLY.

4. I had paid 6ooors in cash on 24th of April08. But still i had not received any letter. Gayatri Parab had given me in written that she is ICICI is agree with settlement amount, she has sign the letter also.

5. If i had will not get response soon then i will start Ovioding from next month if ICICI will call me for payment of CC. Then dont blame me for whatever action i will take for my settlement letter. I have all recored conversation of Gayatri Parab and Myself of settlement in my mobile. i have her signing letter also.

6. Reply me soon as possible

Thank you
Dinesh Agre

[protected]-
I had mailed you regarding my ICICI Credit Card settelment problem on May 3, 2008, you can see that mail below and your reply also...

i would like to known you that i had followed your mail and i had visited to JB Nagar Branch, but i had a bad experiance.

I spoke ot Aditi Naik on telephone, but she also very confused and she told me to talk to her colleges and let heim known everthing. i had given all details about my problem but i still had not reveiced any calls from Aditi Naik, from JB Nagar branch...

Now I am getting unrespected calls from J B nagar branch andheri e for payment. i am not against payment but what ever i had told by gayatri parab i want that settlement only. ICICI is blaming me for everthing but i am not taking this responsibility. ICICI bank is responsile for everthing.

Whatever settelment i had given by Gayatri parab she had been confirm by siniors.

this are the telephone numbers[protected] / Gayatri Parab told me this is my cell no. [protected]

Let me tell you again ...I got a proof ...i got a proof...

I got telephonic conversation of gayatri parab and myself regrading settlement

I got a written letter from gayatri parab regarding settlement...i[censored] want i can courier u or i can personaly hand over you a copy of proof...

I am taking this matter serioulsy

looking forward to here from u..

regards
dineshagre
[protected][protected][protected][protected]
Let me tell you all people who using credit cards or other services please record ur calls on mobile what ever u talk to these people. you have the proof to fight .
[protected][protected][protected][protected]

Our credit card machine is not working properly. we would like to get it inspected by ICICI authorised service agency. Please give me the contact number and address of the concerned person.

Dear,

So far I have not received payment statement for the month of June 2008. My C.C. No. is [protected].

Earlier, I had complained for same.

Hence, look into and regularize it immediately.

Sanjay Shah

on 22.11.2007 from my credit card Rs.3000/-was illegal transaction has been done.
Complaint no.-SR[protected] & SR[protected]
ICICI is not able to satisfy & asking me to pay where i have not drawn money.I am holding card from previous years.
Please see attatchaments. Date: Tue, 18 Dec 2007 16:28:58 +0530
From: "Headcustomer Care" <headcustomer.[protected]@icicibank.com> View Contact Details
Subject: RE:'ICICICARE=[protected]' regarding illegal transcantation
To: "SHESH NARAYAN PANDE" <[protected]@yahoo.co.in>
Dear Mr. Pande,

We inform you that the Service Reference SR48270060, SR48137815 are under process.

Your query is being attended to.We request you to give us 3 working days.

Sincerely,

Rajyasree Kalluri
Customer Service Manager
ICICI Bank Limited

If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our website http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.

Instantly generate your credit card PIN and get your Internet Banking user ID on the phone by calling our 24-hour Customer Care. To know more about our online services, please visit www.icicibank.com.

CONFIDENTIALITY INFORMATION AND DISCLAIMER


This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


-----Original Message-----
From: SHESH NARAYAN PANDE ([protected]@yahoo.co.in)
Date: Sunday, December 16, 2007 09:01 AM
To: Headcustomer Care (headcustomer.[protected]@icicibank.com)
Subject: RE: regarding illegal transcantation

Madam Kalluri----- As per your requirement i have send Fax message on december 15 2007 14:55,
Remote ID[protected].

kindly let me know what to do further & also confirm me by e-;mail whether you have recived my Fax Message

SHESH NARAYAN PANDE
Headcustomer Care <headcustomer.[protected]@icicibank.com> wrote:
Dear Mr. Pande,

We have taken a request for dispute of transaction on your credit card account with Service Request SR48270060 for the dispute in the credit card account towards balance enquiry of Rs.30.00.

We request you to send us a duly signed letter confirming the following details of the disputed transaction to following address by post or fax within 7 days:

* Complete name
* Merchant name
* Transaction date
* Transaction amount
* Details of the dispute
* Type of Dispute (Transaction not incurred or transaction amount billed twice).

The Address is:

ICICI Bank Ltd Charge-back Department
Empire Complex, 2nd Floor 414
Senapati Bapat Marg
Lower Parel
Mumbai Pin code – 400013
Fax:[protected].


KIndly note that dispute process will take maximum 60 working days from the date of receipt of letter to get resolved as it involves communication with the concern merchant and other formalities.

Sincerely,

Rajyasree Kalluri
Customer Service Manager
ICICI Bank Limited

If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our website http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.

Instantly generate your credit card PIN and get your Internet Banking user ID on the phone by calling our 24-hour Customer Care. To know more about our online services, please visit www.icicibank.com.

CONFIDENTIALITY INFORMATION AND DISCLAIMER


This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


-----Original Message-----
From: SHESH NARAYAN PANDE ([protected]@yahoo.co.in)
Date: Thursday, December 13, 2007 09:03 PM
To: Headcustomer Care (headcustomer.[protected]@icicibank.com)
Subject: RE: regarding illegal transcantation

Rajayasree Kalluri --- In continuation to my complaint i have noticed that on 21.11.2007, some body has asked you regarding Balance of my account which can be see on attatchament that Rs.30/-debited from my account.Kindly you can check from your incoming calls who has asked for Balance.By that you can easily trap the person who has Telephone.Because for my Balance i can check from my computer.
Attatchament is again providing to you for your referance.

SHESH NARAYAN PANDE

Headcustomer Care <headcustomer.[protected]@icicibank.com> wrote:
Dear Mr. Pande,

On the basis of our telephonic conversation dated December 13, 2007, we have de-activated your Credit Card 5176 xxxx xxxx 5007.

We have replaced your credit card and you will receive your replaced Credit Card 5176 xxxx xxxx 5015 in 7 working days at your mailing address.

We have initiated a request with Service Reference SR48137815 for the dispute in the credit card account towards the cash withdrawals on November 22, 2007.

It will take 15 working days for the request to resolve.

Sincerely,

Rajyasree Kalluri
Customer Service Manager
ICICI Bank Limited

If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our website http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.

Instantly generate your credit card PIN and get your Internet Banking user ID on the phone by calling our 24-hour Customer Care. To know more about our online services, please visit www.icicibank.com.

CONFIDENTIALITY INFORMATION AND DISCLAIMER


This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
From: SHESH NARAYAN PANDE ([protected]@yahoo.co.in)
Date: Wednesday, December 12, 2007 07:46 PM
To: headcustomer.[protected]@icicibank.com (headcustomer.[protected]@icicibank.com)
Subject: regarding illegal transcantation

SHESH NARAYAN PANDE
CREDIT CARD NO-[protected]

It is noticed that from my account Rs.3000/-has been taken by ATM on[protected].where on that date i was . in bhilai nagar .
i am sending you the attatchment by which it is clear
to day when i was doing my on line payments than i saw that some body has drawn from my ATM.

s.n.pande

[protected][protected][protected][protected]
Unlimited freedom, unlimited storage. Get it now


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[protected][protected][protected][protected]
Unlimited freedom, unlimited storage. Get it now


<<Doc1.docx>>

Dear Sir/ Madam

I hd applied personal loan from ICICI Bank through DSA at karol bagh. My requirment was Rs.1, 00, 000/- but ICICI has given approval for Rs.1, 50, 000/-. I have received the call form your DSA that your amount is approved of Rs.1, 50, 000/- and i told to that lady (Seema) the i don't want the amount of Rs.1, 50, 000/- i required only Rs.1, 00, 000/- after that she had world with ICICI person and confirm me that she have reduce the laon amount of Rs.1, 00, 000/-.
But today (21.06.2008) i have received the payorder no#544366 dt 18.06.2008 of rs.1, 47, 471.00 along this payorder i have received one letter where was the amount mentioned Rs.1, 50, 000/-. But i had applied for rs.1, 00, 000/- .
Now i want to new Payorder with Rs.1, 00, 000/- which i appiled.
Please solve my quiery.

Regards
Tarun Goyal
Add- FF-51 Guru Nanak Pura
Laxmi Nagar, New delhi-92
Mobile no-[protected]
DOB-08.05.1983

Dear Sir
We had Recd A statement of Credit Card Of ICICI Bank . Ref no CC/28-05/58002 (Dt 6, 2008) In the name of Amarjit Singh ( Add:- Gulati Exports Pvt Ltd) 397 Udyaog Vihar Phase 3 Gurgaon (HR)
that time Outstanding bal of Rs 55369.51 /- But I Had not Applied any Credit Card Even Recd From ur bank. I Had Speck to Your Excective Regarding This statement She Said By mistake they Had send This state ment. And Ignor This
This Is For ur Information.
Pls noted
Amar Jeet singh
Guati Export House
Contect No (91- [protected] )

Hi,

This is Balaji from Bangalore. I got a credit card from an offer with a credit limit of Rs.10, 000. But, iam not using that to till date. Once i had gave that credit card number to ICICI Lambord Medical Insurance. Butm i asked them to cancel that immeditely. Now iam getting calls from ICICI bank for credit card payment. With out using the credit card how come that i have to pay a sum of Rs.1000.

I Kindly request u to cancel my credit card.

Thank You
Balaji.S
M: [protected]

Dear Sir

I was having a ICICI bank credit card which i was told is free for lifetime. I had very minimal use of the credit card as it was just kept for very emergency purpose. I lost that card in March 2006. I had already blocked the card and i also have a FIR with me for the same. After that i received a bill from ICICI for some charges. On inquiry with the bank they told me these are maintenance charges.

They gave me an explanation that since i was not using the card extensively they have imposed a maintenance charge. This was done without my knowledge and they kept on adding interest on it for non payment. Obviously i was not going to pay for the same since i was not informed and i was under immpression that is a life time free credit card.

Please help me to get this matter closed as they keep on calling me and harrassing me for the outstanding.