ICICI Bank Complaints & Reviews

Sir,
I have registered only for MSEBMU (biller Name0 UNDER[protected]BU 4753(06) starting date shown by ICICI bank cc is 01-06-08.whereas they have shown HUTCH abd ICICIP at SNo 1&2for which i ahve not registered at all.I am not going to pay if these are included.If such thing continues pl cacell my registration at the 1st instant, as your IVRS service is also very poor.My credit card No is 5239xxxxxxxx2005.
Pl do needful

Hello Dear Costumer care Dept., .
With much disappointment I am lodgiing this complain. In 2006 May I received a phone call from you branch in Ballygunj Phari, Kolkatta saying you are giving me a cheque of Rs.10'500 as a gift personal loan (What I have never asked for, if you have any docs. then please show it to me). At that time I was about to go out of the country for two yrears, so I told them not to send it to me. But upon my departure the cheques (#848652 dated 10.5.2006)was issued at my home address. Upon enquiry about this, your branch in Cuttack suggested my father to send it back to your Bombay branch. So he did that too. The cheque was send by Speed Post on 7th of Feb'07. So after that there was no more response form your side, so we understood the chapter is closed. But right now as I am back here in India, last month when my salary was deposited in my account the bank has deducted this ammount. Right now the account is showing I have -Rs.4601.25. So upon my enquiry in the costumer care# I got the detail that the bank has deducted the ammount for the same cheque what I have not encashed and returned to the Bombay main branch (even the system record shows the same, that the cheque was not encashed). So my first alligation is when I had not asked for the loan than why the bank issued it in my name. Second, upon my refusal why the bank still forcefully send me the cheque. Third, the money what I have never received (as the cheque was not encashed), why the bank is deducting this ammount from my account.
Already I have complained about this in your costumer care center. The complaint # is SR68352258. Please look into this matter, as I am not being able to use my salary saving account. I am waiting for three days (as of the costumer care assurance) to see this problem get solved, other wise I will be forced to move to the consumer court to find justice.
if your bank is really leading in the country then please prove it by helping the costumers. Hope to hear from you very soon.
With Hope of Quick response.
PRABHUDUTTA ANUPAM NAYAK.
Acc#[protected]
Card# - [protected]

Dear sir
im account holder in icici bank since 5 years.On 29 may i deposit Rs.14000 at 11.10 am before the bank clearing time which is 12 Pm.But the bank still bounce my cheque of Rs.14000 on the same day.i contact the bank manager regarding this but he didint give me any responce .and the third party to whom i give the cheque is taking me in the court because of rejection of cheque .im very upset because of this.My icici bank a/c is[protected].pls help me.my other details are below .
yours faithful.
Pankaj sehgal
Plot no.68
Ram Gali, Ram Bhag
Amritsar, Punjab.

ph. [protected]
ph.[protected]
ph.[protected]

I had one Credit card of ICICI bank and ICICI lombard made one credit card linked insurance. It was telephonic and they never told me that the Total premium amount will be blocked from my credit card.
I continued the card for more then one year. Now after clearing the all my dues when I tried to close the card they shows me that I have some outstanding for the linked credit card. I accepted this issue and I told to inform me the Full and final credit for the credit card and give me the declaration that if I pay that amount there will not be any claim in future and I will not be bound to pay any claim further. They never made this disclaimer to me. I have doubt that after I pay that amount they will claim some other thing in future.

My name is N.V.Ramani and resident of A3/35D Paschim Vihar, New Delhi. I am aged 65 years. I was having a ICICI Bank Credit Card No.[protected]. In order to settle the outstanding amount lying against this credit card an one time settlement was made by ICICI Bank, vide their letter No.ICICIDEL/VM/08-09/020202/05/Z/S dated 09/02/2008 and agreed upon by me as well as the bank to pay Rs.48000/- in full final settlement. The repayment plan was: lst instalment Rs.30000/- 2nd and 3rd instalments were for Rs.9000/- each. Accordingly I issued first cheque for Rs.30000/0 on 16.2.08, vide Statement for Feb 08 wherein Rs.30000/- was duly credited (cheque no.686859). As per the settlement plan further two cheques Nos.686860 and 686861 for Rs.9000/- each were issued dated 15.3.08 and 15.4.08 and these were encashed by the bank. Therefore as per the ICICI Bank letter dated 09.02.08 referred above, one time settlement was made and nothing is due to them from me.

Now from l5 the April 08 onwards I have been receiving telephone calls from the ICICI Bank's DSA agent and from ICICI Bank call centres asking me to make further payments and I have been repeatedly harassed by the staff of the Bank. I am a retired person living hand to mouth from my meager savings.
This sort of telephone harassement by the bank is telling upon my health and I am put into mental anguish and agony. On the top of this I have received a letter from the bank CC/20-05/316303 dt.26.5.08 asking me to pay Rs.28262.20. Is this the way a Leading Bank behave with their customer?
The bank has forgotton all norms and ethics to ask money from me when it was settled as per their
settlement terms in Feb 08. I request that my complaint may please be taken up with the Bank to sort out this matter and save me from mental agony. N.V.Ramani

i had taken home loan from ICICI bank Bareilly (Uttar Pradesh), India in Sep 2006. MY agreement no is LBBAR[protected], dt of loan santion is 28/09/2006 for the property house no 37, Partapur, jeevansahai, Indraprastha, Pilibhit road, Bareilly.

I being defence officer, need a certificate from the bank every year stating the amount paid as intesrt and principal during the last financial year, to file IT return.
Inspite of repeated visits by my father to the bank in the month of May 2008, i didnt get such certificate, I, being presently posted at Lebanon with United Nations, can not go to bank myself.
May i request u to help me.
The same certificate may pl be sent to one od the following addresses.
Lt Col RP Singh (my husband)
HQ 29 INFANTRY DIVISION,
c/o 56 APO, Pin 908429
or
Mr KN Tripathi, House No 37, Block D, Indiranagar,
PO- Izzatnagar, Bareilly- PIN 243122

2 days back I purchased samsung washing machine from Radhika Electronics, Pimpri, Pune
When I make payment through credit card he told me to extra pay of 2% on whole ammount and he credited whole ammount through Credit card
Its totally day robbery and why any shopkeeper took extra money when credit cards company told that u didnt have any extra pay from purchase money

Hi,

I am an NRI account holder for over 6 years with ICICI bank.
Recently I changed my home address.

I phoned them to tell them address change.
Then I sent email request via secure login.

I submitted to request to change address as per the requirements of ICICI Bank NRI services.
Both times ICICI failed to make the change.
Once they told me to get further proof of address.

Second they told me that the signature on the request form does not match their records.
How am I supposed to imagine what they have on their records and how they are comparing my signature digitally or manually. Its completely unacceptable.

Then they told me to go to a local branch overseas and the guys in the overseas branch thought that I am from a different planet or soemething so they can not handle this change.

For over 6 months ICICI is sending letters to my old address. This does not make sense at all.

I am complaining out of frustration.

Have anyone of you had a similar trouble with ICICI?

It will be interesting to know how many NRIs are leaving ICICI because of a lack of management attention and difficulty in conducting transactions and business with ICICI as an NRI.

Thank you.
-Mr. Chakrapani.

Sir,
I am using the credit card No. [protected] issued by ICICI Bank Ltd.. Though I have reported to your Chennai office regarding my change of address from C2/C, Race cours Housing Unit, D.F.O. Compound, Coimbatore 641018 to the following new address, all the correspondences are made to the very same old address which makes me in trouble to get them.
New Address:
6/28, Race Course Housing Unit,
D.F.O. Compound,
Coimbatore- 641 018.
Mobile No.[protected].

I therefore, request you to update the change of address and all further correspondences may be made to the new address and also by email .

Thanking you,
Yours sincererly,
V.MAHADEVAN

I RECENTLY HAD A SALARY ACCOUNT OPENED.I HAD TO..COMPANY POLICY AND EVERSINCE I'M REGRETTING!

TO SAY THE CUSTOMER SERVICE IS BAD. IS BEING KIND...UR PHONE BANKING REPS ARE COMPLETELY ROBOTIC AND MANY ARE RUDE.

THE BANK WRONGLY CREDITED MY ACC WITH SOMEONE ELSE'S SALARY, WHICH I INFORMED THEM..AFTER THAT, I'M HAVING DIFFICULTY WITH MY PERSONAL TRANSACTIONS. THOUGH I HAVE FUNDS, I'M UNABLE TO WITHDRAW AT THE ATM, CITING INSUFFICIENT FUNDS. APPARENTLY, THE SALARY AMOUNT HAS BEEN BLOCKED..THATS FAIR, ITS NOT MINE TO SPEND, BUT WHY CANT I WITHDRAW CASH WHICH HAS BEEN CREDITED INTO MY ACCOUNT WHICH BELONGS TO ME??!!

CALLING CUSTOMER SERVICE IS A NIGHTMARE! HDFC BANK IS WAY WAY WAY BETTER!!!

Sir, i have a given a request to open a demat account on month of feb 08, due to signature mismatch it was sent back to me, after correcting this i again sent back to mumbai, again there was some problem for which i can't be held responsible, form sent back to my bank again i sent this to mumbai and now the 750/ fees for demat acc has already been deducted from my saving bank account on 5 may 08 and still i did not received my demat account, i have complained time and again but to no avail, now i am so frustated that i don't want this demat account to open and want back my 750 in my saving bank account. My details are following
Name salil agrawal
Icici account no.[protected]Greater kailash new delhi)
Concerned pesrson name : ravi kumar and sushil kumar
My icici complain service request no. Sr5884866
Demat form no. [protected]
Contect no. [protected]

I hope somebody has time to read this and help me in sorting this out.

I had availed a loan with ICICI Bank in 2006 for an interest of 18% however when I recieved the ammortization schedule I notice that the interst was 24%, I immediatley adviced ICICI bank of this discrepency.

ICICI Bank howver gave me vague answers and later promised me that I can close this account after six months without any pre closure charges.

I paid 15 EMI's deligently even as my financial postion did no allow me to preclose, when I later advised the bank that I would like to close this account they levied preclosure charges and adviced that the same can not be reveresed.

Now ICICI bank has blocked my salary (ICICI account) .please advice I am facing mental torture due to this

HI,
I hold an ICICI bank saving account . My salary was credited yesterday and when I checked my balance today I was shockedto find that there was negative balance available. When I called the phone banking they informed me that the entire amount in my account was blocked by credit card team for the card number
[protected] and wanted me to check with the credit card team for this. I called the credit card team but no one would not listen and did not help me.
Please help understand was the bank right in blocking my entire amount in the saving account towards a credit card . And that too without informing me. Who has given authorisation to the bank authorities to block my money. I can take any legal action against the bank.
Need your help in this regard as i'm completely bankrupt because of this.
Please help me on the same.

I got the loan for 2.7 lacs from ICICI bank but unfortunately commitment was not honoured from sales people, means that I was told that the rate of interest is 13% and no processing fees at all due to my company and salary (if the processing fees is collected by bank then that would be return back to me in the form of cheque by the sales people). This has been promised since begining and maintained in all followup calls.

But this ended up with the rate of interest 14% and 1% processing fee without my knowledge which I
didn't expect at all. This is unfair from ICICI bank.

After I made numerous call to Diana/ Preethi at[protected]sales team - I guess) to clarify this, I was told that the proceesing fees and 1% extra interest rate would be return back to me but I am fine just to have my proceesing fees only then agreement was done to return back the same on 10 March (team lead Prathip kumar was on the call and promised that too) But still now that is not happened and whenever I am calling them they are avoiding my call, there is no update reg this. This is really pathetic and shameful.

I am sorry to say this, due to these type of people ICICI bank image is going down and pls take proper/required action against them and help me to get back my money.

If you are not concern dept, pls reroute this case to appropriate team, thanks. Pls consider this mail as a serious one.

Below is the required details for the sales team :

Name : Diana / Preethi / Prathip kumar (team lead, emp number - 8201)
Area : Koramangala, Bangalore
Contact number :[protected]

Let me know if any further info is required and my contact number is [protected].

Regards,
Prabhu.

ICICI Direct is very sharp in educating its customers for sending intimation about changed addresses or changed contact numbers. But when it comes to changing, they are very casual.

I hold a SB a/c at Kolkata Chowringhee branch. In November 2007, I submitted request for address change in my demat account that I hold with ICICI Direct. There are a host of young inexperienced boys and girls ready to offer you service after long waits. I was kept waiting for 45 minutes for verification of my PAN card (Proof of Identity) and Proof of Address and proper channeling of my papers. An OK from the demat officials allowed me to leave the branch with the assurance that the change will be intimated in 15-20 working days.

After 1 month I received at my workplace (Orissa), a courier from the branch containing all docs that I submitted and stating that Proof of Identity is not enclosed. SUCH CALLOUS AND IRRESPONSIBLE ARE THE GIRLS AND BOYS WORKING AT ICICI THAT THEY HAVE MISPLACED MY DOCUMENT. I reattached the document and couriered them. After 1 month they again returned back stating that the document ash to be attested since they cannot verify. PLEAE NOTE THE LEVEL OF NONSENSE. Did I ask them not to write about the attestation part while sending back the courier fro the first time.

Anyway frustrated by the irresponsible attitude, I approached ICICI ROURKELA BRANCH on 29-march-2008. Unfortunately another small girl was waiting to offer me service. All documents were verified before me and a fresh application for address change was submitted. Till date no communication and intimation from ICICI Direct.

I deposited cheque on 22nd april. After making 10 call and spending more than 2 hour on phone amount has not been transferred in my account.I am providing detail.


DATE Time Concern Person

1st May 2:00 PM
22nd may 10:00 PM Poonam
24th may 10.44-11.54 am Riyaz (Hyderabad)
24th may 11.55-12.23Pm Riyaz (Hyderabad)
27th may 2.52Pm-3.05Pm Asiah (Hyderabad)
27th may 3.06Pm-3.10Pm Sujeet (Hyderabad)
27th may 3.13 Pm Asiah (Hyderabad)

Am an ex - employee with ICICI. A corporate credit card no [protected] was issued me me during my stint with the bank.
On 28th Jan 2008, my account has been debited for INR 8848.51 without sufficient information or discussion with me. The bank has my contact numbers but i was never informed of the debit in my account.

Most important, this card is a corporate card and a check through my statements clearly shows that all expenses have been made towards stay in hotels. I have discussed the same with Pravin Sawant from collections but he has not been able to help me with my issue.

Please note that i was given a releiving letter from the bank which clearly stated that i was relieved of all my dues. I cannot understand how can the bank debit me for a corporate card expense after 5 long years.

i have the statements with proof on how i do not owe this expense anymore. I want someone to call me, discuss this and refund this money back to me.

If i do not get a response within the next 24 hours, i will file a suit against the bank's credit card collections and business team for debiting my account without my signature or intimation.

reg
Kripa Iyer
[protected]

I have make payment of Rs. 1000/- on[protected] at 9.35 AM in Mahedipatnam, Hyderabad ICICI Branch, at the time the server of the bank is down and they have collected the cash in envolop and took the acknowledgement. A phone call received from your Bank call centre and told that you have not make payment. I told them I have already paid on 22-03-08 itself. The they told that to verify with the Bank official, immediately I rush to bank and know that fact, that I have written first four digit as 4476 instead of 4477 due to which the amount is not credit into my account. The Mahedipatnam Branch official did not bother to inform the thing until I approach the bank. The Bank officials fail to rectify the defect and kept it lying unsetlled. Fault is on the part of bank officials for not rectifying the defect and keeping them unsetlled till I approached. The main reason is also due to failure of server the amount paid intime could not be credited in to my account, which I have punished with late payment fee of Rs. 350/-.

Therefore I, request you Sir, kindly reverse the late payment to me, as the defects are with your bank and your officials, the above thing happened due to server failure and carelessness of your bank official in not rectifying the fact on the same day and kept them unsettled till I approached. I have paid the amount on[protected] at 9.35 AM before the due date.

I had taken a Home loan from ICICI bank on Jan 2007 at 9.5%. It was a flexible loan. However, within two months, ICICI bank increased the interest rate to 11.5 and still charging me @ 11.5%. My loan of 15 years has now become a loan of 23 years.
This is interesting that ICICI currently offering home loan to the buyers at 10% and is charging me at 11.5%.

My rate of interest was 1.75% less than the the ICICI reference rate as a preferred customer. but immediately after taking the loan, i became worse off than an ordinary customer by a big margin. This is completely cheating.
When I questioned to ICICI bank, no body was ready to reply online. I was just getting calls from their end, but they would not reply to my email.
I wrote a nasty email to K.V.Kamath a few months back and therefafter the branch manager of Bandra Kurla Calls me up. When I asked him this, he told me that ICICI has changed the gap of 1.75% to 3% for new customers. That is how the new customers are getting loans at 10% whereas i am still charged at 11.5%. He said that if I want to get the same rate of interest than I have to deposit another Rs. 1.1 lacs with ICICI bank (being 2% of the loan amount).
The earlier one was cheating, this is looting. I never expected K.V.Kamath and team to do this to survive.
I will file a case with the consumer court and take stringent legal action. If need be uptil Supreme court and Finanace Minister and RBI. I was K.V.Kamth to apologise personally for this fraudulent operation and resign immediately on moral ground, if he has any moral values left in him. When I wrote a mail to him, only his junior team of cheaters replied. he never bothered to reply back. I must say ICICI bank is a fraud bank. Never take any home loan from ICICI bank, else you die before you could pay back

i have taken Rs one lakh home loan for application no [protected] LAN LBLUC[protected] .I am repaying my home loan regularly but till date i have not received any repayment statement so for.please provied repayment loan statement as early as possible.so i can pay my balance amount as early as possible.