[Resolved] ICICI Bank Credit Card — Dispute/Fraudulent transaction

psunicorn

from Coimbatore, Tamil Nadu

Address:

Hyderabad, Andhra Pradesh

Hi , I got a SMS on 22Jan2013 stating a transaction was done on my credit card [protected] at Walmart USA for USD52.73. The same day i complained to customer care advising on the fraud on the card as i was in india and the customer care guy confirmed me that merchant has not claimed the amount and i dont have to worry and the transaction wont be billed to me. I asked him if he wanted some details from me he said not required they will takecare in 45days and he blocked my card. I liked the great customer service from ICICI bank. I was shocked when i started receiving calls from ICICI Bank investigation team asking for documents to prove i was in india at the time of transaction and asking for a dispute form to be filled which was not informed by the good service executive while placing the complaint. I filled the form and gave photocopy for my old passport and the new passport as well. And i received a bill in month of Mar2013 asking to pay the amount. when i called the customer care again on 3April2013 they told customer is liable to pay the amount and when i requested them to connect to dispute department they told me to call in the morning to speak to them. I called in the morning and the dispute department was not ready to take my call and also not ready to reveal on what basis i am liable to pay. Not sure if it helps writing in this forum. Please help.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir/Madam,

We are sorry to hear about your experience.We have made a note of your Credit Card number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.

Jayapal Kalpana

from Maksi, Madhya Pradesh

im Jayapal from Chennai, i have used ICICI Credit card more than three year in between i had call ie to get an new icici credit card i ve told them already im having an card but they told without annual fees and the new card also having the credit limit of same as the old card it is 40, 000.00 Rs . After receiving the new card i used for purchase but i have not able to use the card. Immediately i called the customer care they told the second card which i used is add on card only so the same day i have asked them to block the card, they told with in 1 hour this card will block and you can use the primary card ending with the number of 6000. so i have used the card till now, but the annual fees you have send me unknowingly for the blocked card ending with 8015 and another one card ending with 4499. if you have any doubt you can see that i have not used the cards yet.in that condition what should i do, i don't know please make arrangement to solve my problems to avoid legal action from my side. thank you, my contact number is-[protected] and [protected].

sudhir shingan

I got mail from amazon your fund transfer on 26 th Jun in account[protected] but not shown in bank statement the reference no of the transaction is[protected] and I have order no is also available[protected] .
I want to know about the amount reward of Amazon
My mail is ([protected]@gmail.com )
Mob. [protected]
Please do some useful

ANIL DEKHTAWALA

Anil Ramanlal Dekhtawala,
E-404 Prem Nagar Bldg.No.4
S.V.P Road, Borivali (west)
Mumbai 400 092
Date 15th May 2018
The Manager,
ICICI Bank,
Borivali (west) Branch,
Mumbai 400 092

Dear Sir,

Re: My S/B A/c no.[protected]
Re: My Debit Card No.[protected]
Re: Fradulat Activity Reported in My Account.

At present I am in New Jersey USA my son’s House.Yesterday I received e mail that a log in password has been sent to my mobile no.[protected] but I did not made any request .I immediately called customer care no.[protected] and inquired about my account. They told me that my account RS.20000 five times debited by the facility UPI or UIP.As I have not made any request for fund transfer or new password I immediately registered fraud through your customer care No.[protected] and registered a complain no.[protected]. She told me that she can not make stop payment but amount has gone to some account xxxxxxxx4711.I have already cancelled my internet banking and blocked my debit card [protected]

Now I request you to look into the matter and try to stop the payment and catch the culprit.

As soon as I came to know that Rs. 100000 balance reduced to my account I went to my online demat account and transferred Rs. 435000 to purchase shares from secondary market and like that I bloked fund in my saving account.

I have already bloked my internet banking and debit card but you also verify that it is bloked.

The story is that as I went to USA I registered my brother Airtail Mobile no.[protected].The culprit had hecked my brother mobile and requested a new password and transferred the amount.My brother also received that phone on the same day from Airtail to change the chip for the mobile and his mobile stopped working from that day.

As I am in USA I authorize my brother to inquire and file the FIR to Borivali Police station. So Please co operate with my brother .Mr. Mukesh Ramanlal Dekhtawala
and give him the copy of my statement which shows the fradulant withdrawal to file the complain at Borivali Police station. My USA mobile no. is[protected] and land line no.[protected]

Please co-operate and help me for recovering my amount.
Please co-operate with my brother and give him the necessary statement to file FIR at Borvali Police Station. I authorize my brother to act on my behalf.

Thanks for co operation.

Yours truly,

(A.R. Dekhtawala)