ICICI Bank Complaints & Reviews

I have received ICICI gift card as a wedding gift. After few purchase i want to know balance of my gift card. But ICICI don't have any facility to check balance online where as other banks do provide easy balance check online facility.
For ICICI gift card balance inquiry one need to call their Customer Care. I try calling customer care pune # [protected] but after choosing so much of options to know balance (about 5-6 min+1-2 min...

Hi Sir/Madam,
I am Anil Kumar from hyderabad. I am a cutsomer of the ICICI BANK for the past 5 and a half years. I have been using their crdit cards for the past 2 years almost.
1. There was no problem earlier with their customer service number for AP circle [protected]. For the past 3 months onwards the problems started. Whenever, I dial the number, the automated voice takes me till the options "please hold the line while our CSR will contact all.. it takes a few minutes...and suddenly it says due to heavy call volume we are unable to attend your call please call later and hangs up abruptly". This all takes alomost 5-6 minutes of time. I can understand that sometimes there might be heavy call volume. I tried calling them again and again at different times raging from midnight 12.00, early morning at 4.00, afternoon around 12.00, 2.00 etc, Does it happen always and is it practicaly for the lines to be busy on mondays at midnight and early morning at 4.00. How humiliating it would be for the customer. This used to be my routine for almost a month. I could contact them once and resolved my query after dialing almost 25-30 times on different days and at different times.

2. Now, there is a different problem altogether. When the number is dialled it asks usto enter the credit card number. While entering the number, it immediately starts saying "we didn't receive your input please enter the card number or press * to go back to the previous menu". While I start either re-entering the number or continue entering the number completely, the automated voice says "we didn't get the input.. you have exceeded the maximum number of time.. sorry.. please try later and ends the call". This is really harrassing, irritating, frustrating, tiring and utter non-sense. It is very obvious that the ICICI BANK wants to fleece the customers and has no interest in attending to the customer calls. What sort of service is this?? I wanted to resolve an issue and am calling for more than a week and it is still the same. The issue is that I recently took a credit card from the ICICI BANK. As per norms they said they would charge a fee of Rs 500+tax towards the first year annual fee. The fee wouldn't be charged for the second year if my spendings exceed more than Rs50,000 in the first year. My first statement was generated on the 3rd of april. They billed me Rs 500+61 as tax for first year'e fee. Apart from that they again billed another Rs 500+60 tax mentioning annaul fee for second year. I was shocked to the core. Howcome anyone charge the annual fee for the second year on the very first statement?? After 2 days I received a message stating that the second annual fee would be credited in the next month's statement. My question is why will I have to pay the second year's fee when the bank is not supposed to charge me in the first instance. That is the bank's blunder. They should not have charged at all. I wanted to talk to the bank and am trying for the past one week and the line is disconnected deliberately by the bank to cheat customers. If i don't pay the second year's fee and pay off my other balance, they will in all probability charge me a late fee and interest. I know people and know many stories from people and see daily in news and news papers regarding the run-around and other similar crimes committed by Credit card companies again the gullible and innocent customers.
Is this the way the second largest bank in India functions?? They are simply cheating customers and making the customer's pay for their mistakes and blunders. Please look into this matter and make sure that no customer feels let down just for being a loyal customer.

Regards,
Anil Kumar
[protected]@gmail.com

Dear ICICI Bank,

I have submit the online fees of 810.80 rs. two times ,my balance was deducted both the times but form was not submitted.

So, total 810.80x2 =1621.20 was deducted. So i want this back.

I'll be very much thankful to you.

Regards,
Arun Rohilla
[protected]

Dear Sir,
I was having two icici bank credite card five years back timely i have making payments of card but because of some personal reason payment was not for few month but after conversation with bank person i have done full & final settlement with bank person in may 2011 as per bank person said i have made payment by cash & that person given me settlement latter & payment receipt now bank is telling me we have not received any payment from your side,i have given all details to bank bt mail & taking follow up regularly but bank is telling me you have to make payment.
kindly request to you please suggest to me what should i do.

My ICICI credit card has been hacked. On 5th April, 2013 around 20.14 PM I got five sms alerts on my mobile that transactions in USD (around 700) was made at various outlets.. I was shocked because my card is very much with me and I have never shared details about my credit card with anybody. I am quite educated and know the importance of confidential data regarding credit cards. Immediately I tried to call ICICI call center and after 10-15 minutes I was able to connect to the customer care representative. The customer care representative firstly blocked my card and then he connected me to the concerned department to raise a dispute case. That person told me that a total of 11 transactions have happened in that time in USD. They took my complaint (SR[protected] and assured me that as soon as the merchant presents the bill, the bank will raise a dispute. They also told me that the procedure will take 30 days and I need not make any payment till 30 days. They also confirmed that I need not to do any action regarding this.They have also assured that once the amount is reflected in the statement, they will reverse the same and will provide a temporary credit.

But I have read many complaints in consumer forums, where customers are assured by banks of reversing such unauthorized fraudulent transactions but when the statement is generated, customers are being harassed to make such payments. Also there were so many fraud reports in news in January month regarding misuse of ICICI credit cards.

I m a very old customer of ICICI bank and I hope that the bank will settle all issues in favor of me without any such sort of harassment. Requesting you to please act and provide me a positive solution asap.

Regards
Manoj
+91 [protected]

sir,
After every 5-6 months once, the ICICI bank not despatching the credit card statement. it may be with courier people problem or banks problem itself.I have requested the concerned officers umpteen number of times regarding sending of hard copy of the statement. I have paid the credit card amounts well within the time period as and when I receive hard copy of the statements.My credit card No: [protected] and using the same from 2002 on wards.In the Mar 2013, I did not receive the statement, however, I have paid the amount Rs 2068/-on confirming from call centre(after four days continuous effort) vide cheque No:442634 dated 21.03.2013. I could find out that all sorts of late fee,service tax and interest charges levied which is un justified and delay caused is not from my side. Therefore, I request the concerned officer to waive off the extras in total.
Thanking You Sir
CS Manohar Rao

Attn - Chanda Kochar - Chairman ICICI- money not dispensed from ICICI ATM .

I Shivendra MIshra having SB account[protected] withe chennai branch.

on 30the march 2013 , i had done ATM transaction from icici ATM at patna boring road branch, timing was 12.52.i had requested for 3000 rs but it dispensed only 2000 Rs ( one 1000 note and 10 100 rs notes). furtheer aggravating thee pain No transaction slip from ATM. immediately i rushed to nearest icici branch i.e your zonal office. i was told by staff that we don't solve such problems, you can go to other branch.

i request you to verify at your end , theis might be conspiracy from thee agency or theird party which put money in ATM machine.

i felt cheated and consider theis as fraud against me by icici bank, i want my money back.If you fail to have credited my money, I will have no option, but to initiate appropriate legal action which will entirely be at your risk as to cost and consequences and will lodge a complaint withe BANKING OMBUDSMAN in RBI to protect my loss.

details of complaint is given below

ICICICARE=[protected]'

Regards
Shivendra Mishra

cash was not taken but has deducted from my account.
On 26th March, 2013 I used to with draw money (Amt. 800/- ) from ICICI Bank Atm (ICI ATM SACW7537) (Near Shyamlal Building, Begumpet, Hyderabad) with my SBH Debit Card (transaction no. is 7356) bearing A/c No.[protected].
In transaction cash did not come from ATM and Receipt says : Unable to Process", but money was deducted from my account.
Kindly Tell me how to get my money back.

i rakesh bhatia from kanpur want to draw your kind attention towards my car loan problem that i had taken a loan from ICICI bank for my car ALTO. i had repayed my whole loan back but still my name is not removed from CIBIL due to which i am facing many problems. i equest you to remove my name from the cibil as soon as possible.
contact no. - [protected]

Hello,

My Account no :[protected] with ICICI Bank is a salary account for the past 1 Year. I have made multiple form submission & the ID Card Photocopy submissions to the Velachery Branch. However I still see that is is a salary account.

Can you pl let me know what needs to be Done ?

My Name is Surendrajeet Mundhe. I am resident of India . I have a personal bank account with ICICI bank at baddi , Himachal Pradesh branch , account number is[protected]. I have debit card issued by ICICI bank , card number [protected]. This debit card is registered by UNKNOWN person to PAYPAL website, and 22 purchase transactions were done on 15-03-13 . Transaction numbers are as below.
1. VIN/PAYPAL/[protected]/0
2. VIN/PAYPAL * PAY/[protected]/0
3. VIN/PAYPAL * PAY/[protected]/0
4. VIN/PAYPAL *PAY/[protected]/0
5. VIN/PAYPAL *NIM/[protected]/0
6. VIN/PAYPAL *SKY/[protected]/0
7. VIN/PAYPAL *SKY/[protected]/0
8. VIN/PAYPAL *SKY/[protected]/0
9. VIN/PAYPAL *SKY/[protected]/0
10. VIN/PAYPAL *SKY/[protected]/0
11. VIN/PAYPAL *SKY/[protected]/0
12. VIN/PAYPAL *SKY/[protected]/0
13. VIN/PAYPAL *SKY/[protected]/0
14. VIN/PAYPAL *SKY/[protected]/0
15. VIN/PAYPAL *SKY/[protected]/0
16. VIN/PAYPAL *SKY/[protected]/0
17. VIN/PAYPAL *SKY/[protected]/0
18. VIN/PAYPAL *SKY/[protected]/0
19. VIN/PAYPAL *SKY/[protected]/0
20. VIN/PAYPAL *SKY/[protected]/0
21. VIN/PAYPAL *SKY/[protected]/0
22. VIN/PAYPAL *SKY/[protected]/0
Even after immediate (within 10 minutes after transaction) action ( instruction and notification to ICICI and PAYPAL ), I did not get refund of the disputed amount , I have suffered through a lot of mental stress , lived 15 days without money with my wife and 2 year old kid.
ICICI Bank
1. At morning on 15.03.2013 at 5.09 am ( Indian time ) I received 22 SMS to my cell phone registered with ICICI, ending all amount in my bank account and only 300 Rs remained Approx. 12500/- Rs. used for purchase.
2. Within 10 min. I blocked my ICICI account with help of ICICI customer care and instructed them to stop pay to merchant site.
3. Acknowledge for complaint by ICICI is received to me after some days through post.
4. Again few days after a letter came by ICICI mentioned that , “we remind you that debit card is your personal property and it is your responsibility to protect your card .”
5. If i am taking service of ICICI bank they should have stopped payment to merchant site immidiately after my instruction.
6. If anybody (including me )registering my bank account no with any website (paypal) ICICI should notify me on registered cell number of mine with ICICI bank or by sending unique verification code to my cell phone they should verify the legacy of the person .
7. Even for small transaction ICICI bank notifying me then why ICICI bank not informed me while my bank account is getting registered to the (PAYPAL)website?
8. How the 22 transactions of purchase were made within 51 seconds? first message of notification of purchase transaction came on my cell number at time 5.09.09 am and 5.10.00 am , is within this time only all transactions were done?
9. Atleast some mechanism shall be there to protect us if we are taking service of ICICI , how they can deny the responsibility?
PAYPAL
1. I did contact to PAYPAL through customer care , Immediately to stop deleivery of purchase.
2. I and Baddi police contactacted to PAYPAL through customer care asked the address of the person, given to deliver the purchased material through this 22 transactions. Customer care executive said that we blocked the delivery of material , we will investigate and refund if the transaction is fraud.
3. I written mail to paypal by providing all details (with complaint registration no. given by ICICI and copy of police complaint ) and I declared all above transactions are fraud and this is my account.
4. After some days I received one way mail that because of lack of more evidence we are unable to process your claim. No more evidence is asked to me or even I think no investigation is done.
5. This website is not under monitory authority of INDIA , why then PAYPAL has have permission to do the business in INDIA?
6. Why PAYPAL have not given address used to delivery of purchase made by using my ICICI bank account, even asked by baddi police.

My complaint ref no to communicate with ICICI bank is SR[protected]
And complaint ref no to paypal is my ICICI bank account no.[protected].
Baddi police DDR no. is CIPA-R2.10 99
If needed any further evidence i will provide.
Please give me justice.
Name : Surendrajeet Mundhe.
B-12,# 503,Hill view apt, Baddi,
Dist: Solan , Himachal Pradesh, India.
Pin. 173205.
Phone : 0091-[protected]
Email: [protected]@yahoo.com

I received 2 credit cards from ICICI bank.While using I found that the cards could not be used as while swipping it came as error and
another time i found i could use it.I have not received any statment till now.
Another problem is after the collection agent collected the amount for another card he issued a receipt and said the nodues
receipt would be handed over in 3 days time,but whenever i tried to contact him he ould not answer or disconnect the
call.The agent is Satissh kumar,agency name HTACE , mobile [protected].need your guidance.
Rajkumar Daniel
Salem. Tamil nadu.
Mobile [protected]

I had done an online NEFT txn #[protected] for which it is a NEFT txn between icici and andhrabank of amount 3000 and the amount is not deposited to the concerned but have been debited from mine (icici) after seeking customercare for several times they are not giving positive response and they are holding at there account without giving any answer.

Please do needful

Hi , I got a SMS on 22Jan2013 stating a transaction was done on my credit card [protected] at Walmart USA for USD52.73. The same day i complained to customer care advising on the fraud on the card as i was in india and the customer care guy confirmed me that merchant has not claimed the amount and i dont have to worry and the transaction wont be billed to me. I asked him if he wanted some details from me he said not required they will takecare in 45days and he blocked my card. I liked the great customer service from ICICI bank. I was shocked when i started receiving calls from ICICI Bank investigation team asking for documents to prove i was in india at the time of transaction and asking for a dispute form to be filled which was not informed by the good service executive while placing the complaint. I filled the form and gave photocopy for my old passport and the new passport as well. And i received a bill in month of Mar2013 asking to pay the amount. when i called the customer care again on 3April2013 they told customer is liable to pay the amount and when i requested them to connect to dispute department they told me to call in the morning to speak to them. I called in the morning and the dispute department was not ready to take my call and also not ready to reveal on what basis i am liable to pay. Not sure if it helps writing in this forum. Please help.

HI,

i Made a Transaction for Rs 5000, But Cash Dispensed from the ATM is 4100.(900rs Less)

The order in which money came out is (1*100)=100 + (3*1000) = 3000 + (10*100) = 1000 (Total 4100).

i think the guy who feeds the tray, has intentionally fed 100rs not in 1000rs tray. so i got 100 rs instead of 100. (am wondering how 100rs not can come in between two 1000rs note if its an ATM Machine error, so its confirmed that the person who feeds the note is culprit)

i raised the on-line complaint (SR[protected], With out contacting me they closed the service request saying that "We are unable to reverse the transaction as it has been paid completely"

i have all the Currency numbers & Also Transaction receipt.

Please any one guide me shall i book the case on these guys.

because i dont want some should undergo same problem. any suggestions i[censored] have contact me @ below mail Id.

Thanks & Regards
Praveen
Email : praveen.[protected]@gmail.com

Hi Team,

I am using ICICI credit card. I missed to pay the due amount on due date. However, I paid my payment in another one week. The bank has charged me some finance charges, late payment fee and other interest charges. The amount got accumulated every month and they are asking me to pay around 14,000 now. They have also started reducing from my savings account without my permission. The amount 14,000 charged is not event a single rupee used by me.

I met collection team manager from Bandarkar road Pune for settlement(This has been arranged by another agent who is not an employee of ICICI bank). The manager I met was threatening professionally that they will add my details in CIBIL.So, It will screw my financial life.It is more frustrating for me. Please help me to resolve the issue.

Thanks
Premnath

DEAR SIR ,

I HAVE CREDIT CARD OF ICICI BANK.PREVIOUSLY THE STATEMENT OF CREDIT CAN BE VIEWED ON INTERNET BANKING BUT THIS FACILITY IS NOT AVALABLE. NOW I REQUEST ON LINE TO LINK MY CREDIT CARD WITH MY USER ID. BUT THE ADVISED THROUGH SMS THAT ACCOUNT CLOSED. THE DETAIL OF ACCOUNT AND CREDIT CARD AS UNDER. THE REASON OF CLOSURE IS NEVERADVISED.

A/C NO.[protected] GOVIND NAGAR BRANCH


5239 51XX 3663 1004

BM GUPTA

MOB:[protected]

I want to lodge a complaint against Pawan Kumar working in ICICI Credit card recovery office situated at Barahkhamba Road, Delhi. One of My Cousin has taken a Credit Card from ICICI Bank and is unable to pay off because of some loss in his business. He has given my reference just for the reference. But now I am getting HARRASING THREATS from ICICI Bank recovery team to pay the amount. Even he started calling at my office phone and doing misbehave with the staff members. This is really annoying and ridiculous to call on office numbers. I got 7 calls today itself from[protected].

Please take a quick action against him.

Thanks
Vivek Sood
+91-[protected]

We bought two ICICI "MONEY MULTIPLIER BOND-0898-MMB- THREE" in 1998 whose face value was 4k.It's redemption date is[protected] given on certificate now what is status and i want to know the present vaule of these .as i heard that these are redeemed so please up date
BOND DETAILS:

Name of the Bondholder : Manoj Kumar Jain
No. of bonds : two
Bondholder No. 4290-379
Distinctive No....

I had registered for the Money2India service on 4th March 2013. Following which I received a mail 5th March that I need to submit certain documents for verification. I submitted all the required documents on 6th March.

However, I received the same mail requesting for the documents on 7th March, then again on 8th March.
I called up customer service and was told that the documents have been received and I need to wait.

However, on 15th March I sent a reminder mail checking for the status of my request. In reply of which I received the same mail again requesting for the documents for verification on 16th March. Then the same mail was received again on 18th March.

I called up customer service again and was told that my documents have been received and I need to wait for another day.
Then on 19th March, I received another mail to verify my SSN number.
The SSN number was entered in my profile right from the beginning. However, I updated it again and replied to the mail on 19th March itself to confirm that I have updated the SSN number,

However, on 21st March I received another mail that my request will be addressed in another week!!
I called up customer service again and was told that the service will be activated within next 24 hours. Guess what.. I waited for 1 more day but the service is not yet activated. No mail from the bank as well.

This is the worst customer service experience I have ever experienced in my life.
Regret to say that it is the worst bank to deal with.