| Address: Bangalore, Karnataka |
Sir,
My name is Suvarna,I was travelling in bus from Hope farm to Sompura Gate on 6 – Feb- 2013 around 5:30pm. After buying the bus ticket I was holding my wallet for change from conductor, and then it slipped from my hand. I didn’t realize. I started receiving SMS on my mobile about withdrawal of amount from my account at 5:49pm, when I was in the bus. I was panicked and checked my bag, understood that my wallet was lost. By the time I was trying to get my bank ICICI call center no, someone has misused my card and 7 consecutive fraudulent transactions of total amount Rs.50,000 /- on date 6th FEB 2013 at around 5:48 PM were made from my card.
I have reported the incident on 6th Feb, 6:30PM in nearby police station Sarjapur , sequence No 64/13. I went to bank on 7th Feb 2013 and they suggested me to raise the FIR to progress on complaint SR[protected]. It was found that fraudulent transactions happened on white field main road. The Sarjapur Police said that FIR should be raised at nearest the police station where the incident happened.
Below are my details of the incident. Please help me in retrieving the lost valuables & money.
Bank details : Valuables in wallet
ICICI bank * Gold ear rings
Account No:[protected] * Rs: 3,700 – Rs.4,000 CASH
Complain no: SR[protected] * PAN CARD – AFRPC8787J
Card No: [protected] * ICICI ATM DEBID CARD
Misused at: BLRON572 – NON ICICI ATM center
White field Rd, Bangalore
Amount withdrawn: Rs.50,000/-
No .of transactions: 7
Timings: 5:49pm to 5:55pm, 6th Feb 2013
Failed misuse transaction ATM centers - SIAMBM89 (MARTHALLI)
INK93380– During 6th Feb 18:13 pm around & 7th Feb 10 am around
Unfortunately the police is not filing the complaint where the incident is happened, and where I reported not falling in the limits of them.
I request the bank to provide the NON ICICI bank details of the ATM code - BLRON572 .
So that i shall follow up with that bank to get the CCTV footage.
I would like to ask the BANK:-
How secure is the lost debit card, I was wondering the no of similar cases happened and the no of victims who lost their money.
- Limit the amount to 30,000 as other banks.
- More than 10,000 don’t allow to draw in other ATM without any further authorization code from the account holder.
- Free shopping using debit card, no limit or authorization of the account holder.
- No tracking system on the card , so that it can be tracked when lost.
- Limit the no of ATM drawings & without any further authorization code from the account holder.
- Similar to OTP (one time password ) for online banking there should be some check for debit card also
- There should central database of ATM codes and addresses.
Really it’s very pathetic, being a 8yrs old customer I faced such incident and people are not supportive to provide the information.
How com give a ATM code , address is not known if it is NON ICICI bank.
It’s not only losing the card , if someone put knife point and can easily take 50,000 if above checks are not given. HOW SECURE ARE WE? Y ICICI IS NOT TAKING ANY SECURITY MESURES ON DEBIT CARD.
It would be very grate ful, if the BANK details of BLRON572 ATM center. Which is on white field road ,Bangalore .
Regards
Suvarna
Aug 13, 2020
Complaint marked as Resolved 
We have made a note of your Loan Account number. Our official will get back to you soon to assist you.
Regards,
ICICI Bank Customer Service Team.