ICICI Bank Complaints & Reviews

Dear Sir / Madam,

I have raised below issues ( detailed in 2 appended mails ) against ICICI Direct.
They have a TAT of opening a new Trading Account of 11 Days, i already have an account which was inactive, even after following their advice to re-activate it they are not doing it since last 3 Months. They have taken KYC Docs from Me twice & have taken my signatures on few Forms but have not recvd any feedback / update from them even after writing to them twice & calling & having word with them for so many times.
I am worried that my KYC Docs & Signatures on the submitted Forms do not get misused & thus wanted to highlight the behavior of this Company.
In my mails below written to them u"ld find all the details & need ur advise / help regarding the same.
Need to take this matter up with the concerned & want to make them realize about their intentional unlawful behavior.

Regards,

Chaitanya Joshi...
# [protected]


[protected] Forwarded message[protected]
From: Chaitanya Joshi <[protected]@gmail.com>
Date: Sat, Mar 9, 2013 at 11:57 AM
Subject: Fwd: ///////// Grievance Regarding No Communication / Response / Action From ICICI Securities @ Activation Of My Trading A/C For Over 2 Months ///////////
To: [protected]@icicidirect.com, [protected]@icicidirect.com
Cc: kunal.[protected]@icicisecurities.com

Hello,

Though i have experienced that even after documenting & highlighting the service flaws to the Head - Service Delivery no one throughout the hierarchy bothered to address or resolve the issue for 2 over Weeks. More annoying thing is that even a simple update is not been given to me after my repeated directions to different individuals representing ur Organization ( like a Senior RM, Branch Head, Cstm Service Exec, Cstm Service Mgr / Supervisor ) to keep me posted about what is happening on the issues raised.
This is the most unprofessional approach shown by an Organization which claims to be best & the largest in this Country.
I really doubt the credibility of the individuals with whom i have interacted till now since no one was able to advise me correctly & resolve a very small A/C Opening / activation issue in over 2 & Half Months Time.
This is a very ridiculous & unprincipled attitude towards my requests.
I"ld have been more contended if someone could have clearly told me that same can not be done & i better try to open / activate the Trading A/C somewhere else.
In ICICI Direct the normal TAT to open a New Trading A/C is less than re-activation of the Old A/C, extremely strange but true.
After writing a harsh mail earlier to highlight the delay & deficiency in services i was under the impression that u"ld take cognizance & act fast to ensure Cstm satisfaction & delight after irritating him, but u hardly bother about the same.
When i told this to my Friend working with ICICI Group Co. he could not stop laughing ........ just 2 & Half Month to open / reactivate an A/C.
Anyways ........ no point in expressing an anguish since i have well experienced ur insensitive outlook.
The only reason why i approached ICICI is not due to ur reputation but the proximity o[censored]r Branch from my Home. A decision i"ld always regret.
I really wonder if at the A/C opening stage this is the service quality, how ur RM's / Wealth Managers would guide me if i approach them for Share Trading Tips, etc. Are they qualified or again i"ll have to face same attitude......... God help me.
I request ur honest advise whether i could expect & get an activated A/C or should i move on & approach some other Company.
I want ur response in writing so please do the needful as requested.

Regards,

Chaitanya Joshi...
# [protected]

[protected] Forwarded message[protected]
From: Chaitanya Joshi <[protected]@gmail.com>
Date: Tue, Feb 19, 2013 at 8:33 PM
Subject: ///////// Grievance Regarding No Communication / Response / Action From ICICI Securities @ Activation Of My Trading A/C For Over 2 Months ///////////
To: [protected]@icicidirect.com, [protected]@icicidirect.com

Hi,

My Name is Chaitanya Ashok Joshi, from Pune, i had a Trading A/C with ICICI which i had opened almost 7-8 Yrs back.
There was only 1 initial transaction done thru it & after that it was dormant till now.
I wanted to restart doing transactions / trading & thus had approached ur Dahanukar Colony Branch, Pune in 2nd Week of Dec - 12.
One of the Senior RM had advised me that i need to resubmit my updated KYC & a Form which i did immediately.
She confirmed that now A/C "ld get operational & i can do transactions after 11 Working days.
When i again walked in to the same Branch in 2nd Week of Jan - 13 they gave me some funny reason that their authorized Courier Services Agent have been changed
& due to that there was a delay in reaching the KYC & Form to the respective Operations & Processing Team.
However on 27th Dec - 12 i received a SMS stating that my KRA KYC Form is been received & my PAN No is KRA KYC Verified.
Even after a month since there was no communication from ur side, i had to walk in again to have an update & there was nothing the Branch people were able to tell me about delay in the activation of my A/C.

Then the RM along with the Branch Head advised me that i should fill an Account Re-execution Form for further processing, but i categorically told them that whatever they want they can take it from me for the one last time, so to be further sure the Branch Head asked me to fill up & submit one more new A/C Opening Form along with the Photograph.
I submitted the Form then & there only, but i did not had the Photograph readily available, so he told me that they "ld hold it at their end & once i submit the Photo they "ld ensure processing in max 2 Working days time.
But due to some Family exigencies i had to go to my native place for almost 2 Weeks so was not able to provide the Photo early.
However on 5th Feb - 13 i personally handed over the Photograph to the respective Senior RM & once again re-checked still anything is pending / required from my side, to which i was assured that all formalities are completed & A/C "ld be active in max 4 - 5 Working Days or 1 Week.
Today i am writing to you & its exactly 2 Weeks or 12 Working Days that there is no communication from ur side once again.
I hope u would agree with my annoyance & the apathy shown by the individuals involved towards me.

My Concerns are ::

1. I had asked ur Senior RM & Branch Head that if things are getting delayed i am OK with it but i should be kept posted about that,
which never happened.
2. Was my request so complicated that no one even ur call center ( with whom i spoke for more than half an Hr. ) was able to give any
kind of status update on my A/C or Application ?
3. Why there is no System / MIS that even ur Branch Head is not aware of the Status of my Application / request.
4. I had given my KYC Docs / Photograph / Signed Application Form along with some other details, how will i come to know that these
are safe enough with you & "ld not get misused.
5. Why the Staff is not sensitive enough to understand Cstm. requests & address it efficiently ( since i had to update 2 diff individuals 2
times at both Branch & Call Center but no action) ?
6. If i"ld have been a NTB Cstm or had approached for a New A/C or Investment or Credit Card or any Loan etc. there "ld have an entirely
diff treatment. Is that so ?

I "ld appreciate if someone "ld take cognizance of this matter & "ld come forward to resolve this in least possible time.
I have categorically avoided to mention the name of the individuals involved from ICICI Direct in my mail & if you come to know who they are "ld request not to reprimand them but rather make them conscious to avoid such instances in future.

Regards,

Chaitanya Joshi...
# [protected]

I am really disappointed by ICICI this time around...
1. Having lost my Debit Card I applied for a new one in the 1st week of February in the Beltola Branch, Guwahati.
Next week I got the mail with PIN no. but the one with the Card never came. I sent an sms and got a reply that it went back because the courier did not find my place and hence they are re sending it through speedpost. I waited for couple more weeks with no avail and finally when I went to the branch I was informed that it went back again. This made no sense because I received the PIN and so I can't imagine why the rest of the people cannot find the place.

2. Anyways I finally reapplied for the Card and asked to receive the card at the branch rather than sending it to my place on 5th of March. I checked on 13th and it hadn't arrived and today I checked again on 16th of March and was told that the courier has not delivered it yet although it was dispatched on 7th March itself.

Now, practically I have spent one and a half month waiting for your debit card. I am facing great difficulty because my money is stuck and I cannot even transact online without the number on the back of the card. I do not know what kind of low quality courier service ICICI is using or probably they are taking the whole thing for grated. You need to rein in your courier service providers, it is looking like a big joke and wasting people's time and money.

Jitaditya Narzary
Ph. [protected]

ICICI Bank Credit Card Fraud Transactions
Customer Details:
Name: Vidhyadhar Bajarang Bhagwat
Email: vidhyadhar.[protected]@gmail.com
Address: Evansville, Indiana, United States of America (From 14-Aug-2012 till Date)
Phone: Mobile +[protected], Home: +[protected]
Contact Phone Number in India: +[protected]Phone is with Brother)
Credit Card Number: 4629 XXXX XXXX 5002...

I am INGALE DNYANDEO M and I have salary Account in ICICI bank since Dec2011. While opening salary account ICICI representative came to company to open the account for all new joinees in L&T Powai. ICICI has 3 in 1 acoount schem. They asked everyone to open the 3 in account since it is free. that is the reason everyone opened 3in1 account with ICICI. Few people were not ready because they even dont know about the share market. Still ICICI representative asked to open the account since it is free.
Few Days back i got message that RS.560 deducted from my bank account as a anual maintanance charges for ICICI direct. I called ICICI customer care center. He said to visit ICICI home branch and raise the query. When i went to ICICI bank they said to go to ICICI main branch at Hiranandani powai. When I went to Main branch they said go to ICICI direct office. when I went to ICICI direct offs at bhandup, they said this issue can resolve by your ICICI home branch. This cycle repeted atleast twice. Now I feed up with this...I have spend 1000 Rs to get back my 560 RS. this kind of pathetic situation is there.
More pathetic thing is, when I called customer care center....before listening my problem I started saying "Sorry Sir for inconvenience"

I had Religare account for trading...but because of free account commitment I opened it and now they are saying it was free for first year only. Could not they convey the same message while opening account itself?.
I fedup with it ..and I am going to close my all accounts with ICICI.

I request all o[censored]..not to do banking with such banks..

Ingale Dnyandeo M.
[protected]@lntenc.com
[protected]

Hi,
I have got charged three times for 28.09 rupees. I called customer service they say it is because i tried transaction of amount larger than in my account.
My points are : I tried it in one day and with in 5 minutes then why there are 3 times deduction its obvious to attempt again if transaction failed.
Service care guy told that they can refund only one in life time. so I have to pay for atleast 2 times among these three times.

Why these policies are not clear. I have HDFC salary account still I use ICICI as saving account. I am going to close my account if my money is not refunded. I am sure I will get used to if other bank online transaction as well. Not only I will close the account I will contact consumer court as soon as I got time to go and fill the forms. Someone have to say enough to all these hidden bank policies. My contact number is [protected]. and my account number is[protected].

1 13/03/2013 POSDEC CHG/20-02-13/1957/25ST3 DR INR 28.09
2 13/03/2013 POSDEC CHG/20-02-13/1957/25ST3 DR INR 28.09
3 13/03/2013 POSDEC CHG/20-02-13/1957/25ST3 DR INR 28.09

I, VINODBHAI PATEL HAVE TAKEN A LOAN FROM ICICI BANK OF RS. 900007/- HAVING LAN: LAABD[protected] DURATION 36 MONTHS EMI. I HAVE ALREADY GIVEN POST DATED CHEQUES FOR THE EMI. FOR THE SAME THEY ARE DEPOSITING IN THEIR A/C MONTHLY BUT LAST 2 MONTHS CHEQUES THEY HAD NOT DEPOSITED IN THEIR A/C . THIS MISTAKE IS FROM THEIR SIDE NOT FROM OURS. IN LAST WEEK I GOT A CALL FROM ICICI BANK TELLING THAT YOUR BALANCE IS INSUFFICIENT HENCE THE CHEQUE IS RETURN BUT I HAVE PROOF THAT I HAVE SUFFICIENT BALANCE IN MY A/C TO CLEAR THE CHEQUE. THE PERSON ON THE PHONE TELLS THAT WE CHARGE YOU PENALTY FOR THE SAME. SO I ASKED FOR PROOF OF BOUNCING OF CHEQUE. THE PERSON TOLD ME THAT WE WILL NOT PROVIDE YOU. HE WAS HARESSING ME ON THE PHONE. I THINK THE CALCULATION OF INTEREST & LOAN PRINCIPLE IS ALSO NOT CORRECT. PLEASE CHECK IT THE SAME & RESPOND THE MATTER SOON. YOUR QUICK RESPONSE BE APPRECIATED.

To,
ICICI Bank Ltd,
Debit Recon Team,
A-Wing, 6th floor,
Autumn Estate,
Chandivali Farm Road,
Chandivali,
Andheri East, Mumbai - 400072
Subject: Fraudulent Transaction made on my ICICI Bank Debit Card Number: [protected]

On 9th March 2013 around 8:00PM, I have stolen my wallet in Reliance Mart, Tolichowki (Hyderabad) and who have stolen my wallet He / She was made some transactions through my ICICI Bank Debit card, below are the specified details.
Sr No. Value Transaction Description Cheque No. Withdrawals
Date Date
1 10/3/2013 9/3/2013 IPS/SHRI N S FI/[protected]/0 300
2 9/3/2013 9/3/2013 VPS/IBP AUTO SE/[protected]/0 300
3 10/3/2013 9/3/2013 IPS/RELIANCE /[protected]/0 705
4 9/3/2013 9/3/2013 VPS/HERITAGE FO/[protected]/0 1,486.00
5 9/3/2013 9/3/2013 VPS/HERITAGE FO/[protected]/0 728
3519
Date Complaint Ref. No.
on 09th March 2013 SR[protected]
After stolen my Debit Card (Wallet), I tried to call to customer care for blocking my debit card but due to heavy load of customers I was unable to reach customer care, after several times of try, my call came in queue (call waiting approx time 14mins), If there was no queue so might be my card will be blocked on time and there was no fraud transactions happened.
Anyway after this I still believe in ICICI Bank customer services & I request you to investigate the same and chargeback my money into my account as per the Debit / ATM card was insured.
FIR has already enrolled in Golconda Police Station, Hyderabad on 10th March 2013
FIR No: 68/2013
ICICI Bank Account Number:[protected]
Name: Runjhun Mishra
Communication Address: 8-1-351/11 Ebrahim Villa, Rahul Colony, Tolichowki. Hyderabad - 500008


Thank You!

With Regards,
Runjhun Mishra

Hi,

I am Tejesh and using ICICI salary account from past 4 years. Yesterday (12th March 2013) 5 transactions were made worth Rs.5400 without my consent this was found that these were committed through netbanking. Now ICICI is asking me to go for police and register FIR but police is not registering the case instead they are saying this case doesn't belong to our location.

I have all the details about how my money has been utilized, But nobody is taking action on that.

Can anyone assist me how to take this issue further and get my money back ?

Thanks,
Tejesh
[protected]

Dear sir/madam

I have an account in icici bank my account no is[protected]
Bank is making deductions from my account against MAB charges
Irrelavently from month december to february as rs281,rs393 & rs381
Respectively. And monthly statement were not sent to me .when i went to bank for requesting for closing my account the manager ask me for account closing charges rs 500.


Please take suitable action against the bank if not following the guidelines of RBI


Thanking you

I received my credit Coral card few days back. It's annual changes are supposed to be 500 Rs for my as my Company is eligible as promised by ICICI agents/executives.
Mr. Hemat and Mr. Rishi.

But When i checked the statement I found it was already showing 1123 Rs in bill on the very first day, instead of 500 + tax.


I called the ICICI guys but now they are say we are checking the matter, but not solving this issue.

The is pure cheating, such employees are making ICICI a cheat organization.

Respected Sir/Mem,

I would like inform you that one of the collection agency guy harassing me and my family regarding 6-7 yr old loan. I am currently out of India and my family is there in India.
The agency guy continuously calling them from (+[protected] and [protected]) number and talking with family members in bad language.

They have my number also but still they are calling to family member to Harassing...

I have an emi account no. [protected] against card no. [protected]. As per my best information I had cleared the all previous dues in the month of Dec-2012. Even after , I have been sending the dues of 1366.22, why I dont know. After paying my full settlement i called up their delhi call center no. [protected] and ask the lady that before sending me any other statement or adding any late payment fee kindly call me on this number [protected] and also update this mobile number in your records as I am unable to open your email statement as I do not remember my document open password. Even after submitting my request more than 6 times neither any one has updated my new contact number neither informed me for adding late payment fee also for for what? Now I should clear one thing to icici bank that neither i am going to pay a single penny for this rubbish late payment fee nor to write u again. i will file my complaint directly to reserve bank and also to media channels to show your working style for looting unnecessary charges with the customer.

I did my total payment of icici card, but when i ask to customer care they sugget more to pay this amout, why, when they came to meet me for payment they call me this is final then why they charge me more. I hope icici bank is india more fake wrost and customer irritating bank i suggest to all please do not do any business with icici bank. This is [censored] bank icici bank is completely fake...

Jai hind...

Called this guy at customer care Mahesh 2.18 pm


I have done two transaction each time it gets credited back to my account.
I need a valid reason y transaction is not happening.

Open ur bank in some remote places…u are not even near to quality or capability to open bank kin metropolitan cites..make it gramin bank.


Customer id:.:[protected]




I needed the amount to be credited to concerned person by today..it coz u I am not able to do it......u are just useless people abusing ur bank also wont help.

When i tried to withdraw an amount of Rs.3500.00 at ICICI ATM ,Dilsukhnagar,Hyderabad , Andhra Pradesh, India, it showed Transaction Declined,Unable to Process but the amount was debited from my SBI savings account.

Kindly , look into the matter and resolve it as soon as possible.

Thank you.

My Details:
E-mail: [protected]@gmail.com

Transaction details:
1st: ATM ADD: DILSUKHNAGAR, Date:11/03/2013, Time:19:58:49, ATM No: S1CW2785 ,
TXN No: 581527 , Response Code: 0091, Transaction Declined, Unable to Process.

2nd: ATM ADD:DILSUKHNAGAR, Date:11/03/2013, Time:20:00:08 , ATM No: S1CW3745 ,
TXN No: 098451 , Response Code:0091 , Transaction Declined, Unable to Process.

Sir,
I, Neeraj Kaushal, residing at Ambala Cantt, is holder/owner of credit card XXXX7000. I got an SMS the text from ICIC Bank which is reproduced below on 10th March 2013 at 8:32PM and 8:33 PM. I have not done this transaction and is not in my knowledge. I have never shared my password with anybody, but Bank has charged my account with such a huge sum of money.
Sir, I have contacted the Customer care immediately after came to know about the fake transaction that does not belongs to me and reported them the same. I have requested the customer to stop payment to this transaction and block the money and refund back to my account. The customer care is not ready to stop payment (said by the representative). The bank is also not taking up the case on priority to stop such fake payment even on my request. The transaction being done without my knowledge and the Bank should must help me to recover my amount.
Further on my own I have checked the detail of transaction through the shop where purchases made and requested them to not to honour this transaction as I have not made this and someone else has done fraudulently without my knowledge and authority. The transaction for GBP 880 on March 10, 2013; 20:32:24 hrs at WWW.DAVES-EMPORIUM.CO. I got to know by SMS alert the text of same is reproduced at the end of this letter. I called to merchant which is WWW.DAVES-EMPORIUM.CO. and on request they said that They have voided the above 2 transactions and send me the person details ,who did this fraud.
The details of person are
IP address : 31.3.252.196
Jagjit Rai
21 Sorrel Drive, Thetford, IP24 2YJ, United Kingdom,
Delivery phone [protected]

Copy of email is enclosed for reference.




SMS Text From ICICI Bank without my knowledge and authority:-

[protected][protected][protected]
Email from ICICI Bank fro transactions without my knowledge.
“Your ICICI Bank Credit Card XXXX7000 has been used for a transaction of GBP 439.99 at WWW.DAVES-EMPORIUM.CO. (March 10, 2013; 20:32:24 hrs.). Available credit balance on your card is Rs. 37,768.98 and total credit limit is Rs. 80,000.00.


Your ICICI Bank Credit Card XXXX7000 has been used for a transaction of GBP 439.99 at WWW.DAVES-EMPORIUM.CO. (March 10, 2013; 20:33:44 hrs.). Available credit balance on your card is Rs. 2,166.96 and total credit limit is Rs. 80,000.00.”

Therefore sir I request you to direct your official to not transfer any money to anybody relating to this transaction to avoid any loss immediately. As said by customer care till now nobody has claimed money. So it is possible that you can stop the fraud to be effected by not paying the money and prevent further loss. I won’t be able to repay this money to Bank as I have reported the fraud before release and further claim of money by the merchant.
I am taking the legal by filing police complaint and others but since it not a normal police case rather relating to cyber crime it is taking time to lodge proper FIR to proper authority.
In view of above it is requested kindly to stop payment for these transaction immediately and ad help your customer from getting out of the fraud. I authorize the bank to stop this payment and again undertakes that I have not done this transaction and is no case belongs to me. I have never given my password to anybody else and the chances are that the there might be some leakage from bank side also.
Therefore I request to immediately stop the payment of these transaction.
Thanking you

Neeraj kaushal
221 A,Vijay Nagar,
P.0-Babyal ,Ambala cantt,Haryana
Mob no:[protected]
Email:neeru.[protected]@gmail.com

Dear Sir,

On 19th Feb. 2013 I have made an IMPS transaction by internet banking of amount Rs. 45000/ from my ICICI bank A/C No.[protected] to Corporation bank A/C No. [protected] in the name of Mohd Yunus Corporation Bank Branch- Deoband but still there is no credit in beneficiary A/C and the amount of Rs- 45000/ has been debited my A/C.

When I talked to ICICI bank, customer care officer (Mohd. Imran) asked me to wait for nine days. He told me ICICI bank can check and take my request only after nine days.

When I called them after nine days customer care officer (Satyanarayana D) raised a request on NO IMPS transaction on February 19, 2013 with Service Reference Number SR[protected]. He asked me to wait till 3rd April 2013.

When I contacted ICICI bank customer care today i.e on 3/06/2013 I have been informed by officer (Arjun potha) that this request has been closed, Without any solution and without any prior notice to me.

Now it’s been more than 3 weeks that there is no amount credited into beneficiary account. When I called ICICI bank again they told me that the amount has been successfully credited in beneficiary account, but there is no credited into beneficiary account. I went 300kms and physically visited CORPORATION BANK Deoband Branch to check the same and found there is no amount lying in Beneficiary account and Bank Suspension Account also.

I called many times ICICI bank customer care and written mails also, but got no proper reply from them.

Request you to kindly help me to reverse my hard earn money back.

Warm Regards,
Shajada Rao
[protected]

dear sir,

i had financed H.H PASSION(UP32 AH4060) from TATA FINANCE TWO WHEELER,chintal house stn. road lko, and i have paid totally EMI"s before due date.At the same time i demanded our N.O.C. there was suggested to me that, in a period of 15days the N.O.C. should be delivered,but as such the company not sent me N.O.C. yet 11/03/13,and when i went to the bank for N.O.C.,then there i know that the TATA FINANCE TWO WHEELER has been shifted in ICICI bank shalimar tower hajratganj lko.., and when i went ICICI bank for N.O.C. there was i shocked because they shows me that your 4000+Rs. balance,and that is reason why you could not get your N.O.C., dear sir suddenly i gave them FULL PAYMENT SLIP, they said sorry mr. you have to be pay that amount otherwise bank cant give you n.o.c., i tolled them sir i have paid full payment before date, your this objection is totally unfair, i have totally paid all payment, and that is why i got full and final slip from finance co. sir i discusses a lot, (i am become tired because almost 20time i went ICICI bank for my N.O.C. and there i run this poll to this poll) the ICICI bank always makes me fool, they harass my mental level. and now i am not eligible to struggle or any more ..! hope fully sir u will give me real justice.
THE..bike H.H.PASSION U.P.32AH 4060, (THW NO.41175) was financed of my father name..MR.ABHAY KUMAR. ADD.-13 AMBEDKAR
NAGAR,KRISHNA NAGAR POST MANAS NAGAR LUCKNOW.LOAN ACC.NO.ESLUC[protected].

so i request u to take an appropriate action toward my compliant.
thank u...

vinay sheel anand
mb no. [protected]

Reference Number: SR[protected]


I am thee customer of ICICI credit card . The credit card number is [protected]. I made my last statement(January 2013 month) credit card bill through HDFC bank net banking gateway on 18th Feb 2013. The amount was not credited in my credit card account. The amount(Rs.12,253.89/-) was debited from my savings bank account (HDFC Bank). I have raised thee same issue withe my savings...

I PINTESH KAYASTH RAISED COMPLAINTS REGARDING ATM DEBIT CARD OF ICICI BANK & TRANSFER 2000/- RS. AS ON 10TH MARCH 2013....
KINDLY TAKE FUTHUR INVESTIGATION..... I COMPLAINTS THIS IN KARELIBAUG POLICE STATION IN VADODARA GUJARAT....