ICICI Bank Complaints & Reviews

Dear Mr. Verma,

ICICI Bank never asks personal account information or financial information from the customer's. Please do not reveal your PIN, CVV or passwords to anyone. Write to us at [protected]@icicibank.com with your contact details. Our official will get in touch with you. Kindly refer '4212996' in subject line.

Regards,
ICICI Bank Customer Service Team

credit cards — non delivery of credit card

i have been informed that my credit card has been approved and despatched on 30/07/2008. till date i have not received the card though received the pin.on enquiry i have been told by your ahmedabad office that the same was returned undelivered by blue dart due to my non availability on 31/07/2008 and 1/08/2008 at my office though i was very well present in the office . i am really surprised that at which address they have tried to locate me.moreover my mobile number is there on which they would have contacted me or left some message for me.further i received a call from your office a few days back for confirmation whether i have received card or not and i informed that pin is received but card is not received . theytold that i shall receive shortly.i am leaving for hyderabad tomorrow for treatment of my daughter and i am in genuine need of the card. had i known that even after one month i shall not get card, i would have applied for another bank's card. moreover i have been informed my ref no as well as my approval of the card on mobile so why i was not informed regarding non delivery of card on mobile.this seems to be a very poor class of service from your bank and blue daart.i do not require your card now but i would definitely like your proper reply against my complaint

girish karia
ref no[protected]

ICICI Credit Card — non delivery of credit card

Dear Sir.
Its seconnd time that i could not received my cradit card dispatched by icici bank through your courior service. my address is b-13 hindan vihar sect-49 Near kaser gardan (barolla) noida u.p. i also contact with your mahipal pur branch but response was not satisfactory. acoording to him i will get my card with in 2 working days but after onev weak iam still wating for card. as per icici consignment no. is [protected].

Hoping for prompt reply

With regards
c.p.tiwari

my credit card no.[protected]
i did not get my statement dated[protected], or i missed it
so please send one copy of statement from 21 st july to
9 th august 2008. thank u.

ICICI Credit cards — non delivery of credit card statement

I did not received my icici credit card statment till today.

Dear Mr. Kamal,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service - Credit Card’ as the subject line. Request you to provide the relevant details of the credit card, along with your full name and contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

Dear Mr. Prasad,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '4212998' in the subject line.

Regards,
ICICI Bank Customer Service Team

payment nor properly credited — not reaching of my monthly statements

in august month of this year, I remitted my payment through andhra bank cheque no.889034, for rs.5962. From last 3 months, Iam not receiving my monthly bills. After receiving a phone alert from your c.c. dept., I remitted the above payment. But this month I received a phone call from your side there is a due of rs.4123.As usually I was not received the bill.Then I remitted this payment also through lakshmi vilas bank cheque no.071489 for rs.4123. again I make a complaint of non receiving of monthly statement. But to-day morning 7 oclock one guy from Manikanta city net was throw one cover to my servant. I astonished about your type service. I observed that your bank people aare not credited my last month cheque for rs.5962 in my ac. Later I contacted the vijayawada c.c.dept.Mrs.Bhanu of c.c.executive was received and she observed that my last month payment was not credited and she said that within 2 or 3 days she will adjust this amount and penalties also. If your people are going do this type of things Iam enable to continue my credit card.

Credit Card — wrong bill

Sir, I had tried to withdraw a cash of Rs. 2000 from my icici bank credit card no. [protected] on 21st Dec. 2008 from icici bank ATM opposite to Thane(E) RAILWAY STN.. But the transaction was invalid & I did not got any cash from ATM. To my surprise I got your bill dated 21st Jan. 2009 for the above transaction which was actually not done. Accordingly I lodged complaint (no.SR[protected] to your customer care on 28th Jan.2009.Again I got bill dated 21st Feb 2009 to pay for the same. I have not received the SMS alert on 21st DEC.2008 also.Kindly do the needful to waive off all these charges so that I can start using your card.Thanks

Dear Sir,

We regret the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon.

Regards,
ICICI Bank Customer Service Team

ICICI Bank — ***I CANT BELIEVE THIS***

I made my reliance mobile recharge on October 28th,2009 from my ICICI account for Rs 100.
The amount was debiterd from my account but the recharge was not successfull as i received a message from Reliance that the transaction cannot occur now and try again later.

i fired several complains both to RELIANCE as well as ICICI but both doing the same thign that contact the other one.
I am fed with this people and dont understand what to do for this.

Account Detail:[protected]
Mobile Number-[protected]

Home Loan — question

can somebody tale me what is difference between nationals bank home loan and HDFC bank home loan ? will it be havinng hidden charges and hidden load ...which they charge after taking the loan .....


Pls tale me .... i want to finished my loan as early as possible

Hi,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '4206603' in the subject line.

Regards,
ICICI Bank Customer Service Team

Credit Card Default — My Credit Rating Status

I have tried to apply for a credit card and it got rejected. Then I came to know my name has been listed in defaulters list. But I have settled all my existing card dues honestly.

My DOB is :[protected]

Can you please let me know if any bank has given complaint against me?
Thank you,
Ramesh

My CARD number is [protected] .

Dear Mr. Memon,

We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Gupta,

We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon.

Regards,
ICICI Bank Customer Service Team

close the icici bank account and open in nationalized bank.

Dear Sir/Madam,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4194863' in the subject line.

Regards,
ICICI Bank Customer Service Team

Credit Card — hide charges

Dear sir/mam

I manoj k. hold your ICICI CREDIT CARD (visa card) no. 4477 xxxx xxxx 5009. I don’t have any dispute regarding the transaction on my account. But I do complaint regarding your services offered.

They do miss selling to achieve their targets. I made a swap for my mobile, which they offered me for zero % charge & also easy conversion into EMI. But when I received my statement it was totally different seen (full of charges). When I made a complaint through customer care, they were helpless. Next month recovery boy visited to me & asked me to pay initially 5000/- then only your charges will be reverted back. After payment that boy didn’t return back & charges were still there.

Than I made decision to make one time payment rather then paying it into EMI. But the bank executive said fore closer is not allowed, & if it is there they will charge all interest rate in advance of the rest payment.

In the same month I had to swap again but I didn’t wish to have EMI, but in my statement again the amount was converted into EMI. I don’t know without making confirmation call how it was converted into EMI.

I made complaint regarding this but of no use. They didn’t revert me back, not even for money. Now from last 6 month I haven’t received any call for my credit card. Last week when I myself visited to the branch for the same, but one of your officer held me forced me to pay whole amount at once. When you all are least interested in customer’s complaint then why in collecting in money, and to with those customer who themselves visiting the branch for the same.

You didn’t made call for payment, you didn’t look after sending statement to customer, you didn’t look after complaint of customer. You give action against the customer who themselves visit the branch for making payment.

Now how can you demand for the money?

Now you don’t have my cell no. even I have shifted my house. Than also I want to make the payment, because I have used your money. But treatment given to me was wrong. I would like make one time payment (without any charges) & surrender my credit card.

I would like you to contact me through my e-mail ID ([protected]@yahoo.co.in) only, even if I am giving my cell no [protected].

Regards,
Manoj k

Dear Mr. Bohare,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4194827' in the subject line.

Regards,
ICICI Bank Customer Service Team

I have mailed you the contact details, but no reply ..

Still no reply... should i have to raise the case against the matter ?? i have all the documents related to it, and i m ready to put on court for it .

Dear Mr. Bohare,

We have received your e-mail. We will get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team

Still no reply... should i have to raise the case against the matter ??

Also your Customer Care is worst and no answer till now .

Still waiting... may be 420 is good for your ICICI

Dear Mr. Singh,

We are sorry to hear about it. We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

corporate credit card — delay in getting card

I applied for axix bank corporate credit card but did not recieved yet. my mobile no is [protected]
plz. tell me by when i will get it
regards wasim

ICICI Bank Credit Card — Invalid charges levied again and again

I hold 3 credit cards with ICICI Bank and have been levied unreasonable interest charges, processing fees and servic tax for no fault of mine. I complained about these charges to their call centre executives and paid my credit card dues after deduccting these invalid charges. These charges were subsequently reversed in the following statement but fresh interest and sevice tax was levied as I did not pay the full amount due as per last statement. Is it to say that I should have paid these invalid charges in my previous statement and then they would reverse the same in the subsequent statement. What if I have no furhter transaction in the subsequent statement. Would they refund the amoutn of charges that are reversed in the subsequent statement. The whole approach of charging customers these excesses seems to be stupid and highly irrational and illegal to me. Someone must take strong action against the credit card division of ICICI Bank.

Dear Mr. Manish Bhatia,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service - Credit Card'. Request you to provide the relevant details of the cards, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

Credit Card — Delay

Dear sir,

I have applied for a an Add on card to my son, now its more then a month why is it so delay. please confirm my mail or by sms both communication id plus mobile no is available with you.

When all other communication reaches to my address then why only credit card is not reaching

my card no is-[protected]

sagar

Dear Sir/Madam,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4189626' in the subject line.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Credit Card — Documents Not Recd

Dear Sir/Mam,

I have not recd the document, I placed a request for my Internet Banking Password on 11-06-09, today as on 22-06-09 in ten days I have not recd the document whereas I have to make a purchase online and I waiting for it. Either you give the product so we can use it or else dont provide the services if you cannot complete it. I have complaint also about the monthly statement not recd for past 4 months but no action has been taken on it. I had been communicated that the request had been forwarded to the concerns department. I just want to know who is the concern department so I can directly approach to them.

For reference you can check my details of payments made on time always but this time I was not able to because of the statement not recd.

Look into the matter and reply back soon with the positve reply,

Thanks and Regards,

Jeetender Reehal
[protected]

Dear Mr. Pursani,

We regret the inconvenience caused to you. We have made a note of your e-mail ID. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Shenoy,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Kumar,

We are sorry to hear about your experience. We have made a note of your MID number. Our official will get back to you to assist you.

Regards,
ICICI Bank Customer Service Team.

My tid. 34299315. 26.april 23 ko card se 210000 ka swipe keya jo payment abhi tak acount me credit nahi hua hai.camplain karne par a log sahi jawab nahi de raha hai..is payment ka hamne 18% GST return file bhi kea hai.. phir bhi a log mere payment ko refund nahi kar rahe hai ab mujhe cansumer cort me Camplain karna hoga..

Dear Nimish,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4179648' in the subject line.

Regards,
ICICI Bank Customer Service Team

I am a ICICI Bank saving bank costumer, Nariman Point Branch, Mumabi. On 05.04.2009 at Mount Abu (Rajasthan) I tried to draw cash from SBI Bank ATM Rs.5, 000/- time 21.41 ATM ID - SICN00242401 Card No.xxxxxxxxx7670
TXN NO.4364 - Response Code 072 - savings = following message read on ATM Slip
"SORRY UNABLE TO PROCESS = INCONVENIENCE IS REGRETTED. KINDLY CONTACT YOUR BRANCH OR HELPLINE...

Immediately I called to SBI HELP LINE at 22.34 Mr.Ravikant who has advice me to contact ICICI Bank call center. I called ICICI Bank at 23.32 Mr.Shekhar but he was not able to take my complain or not able to give me the complain No hence he advice me to call next day morning.

Next day morning Mr.Pawan has taken up my complain & No.given as SR[protected] REGISTERED ON 06.04.09 & recd SMS that it will be processed in 8 working days from request date.

On 17.04.09 after 8 working days at 17.36 I have recd SMS on my mobile as "WE HAVE INITIATED A CHARGE BACK PROCESS ON PAYING BANK FOR RS.5000/- ON 17.04.09. WE REQUEST YOU TO PLEASE WAIT FOR 12 DAYS.
I AM ON CONSTANT TOUCH ON PHONE WITH MY BANK TO CREDIT BACK MY MONEY, WHEN I CALLED NO 12TH DAY THEY SAY THAT IT SHOULD BE 12 WORKING DAYS. OK, THAN I CALLED TODAY = COMPLAIN NO.[protected] MR.VISHAL - HE SAYS YOU WILL GET SOME REPLY WITHIN 24 HOURS & I AM PUTTING THE MATTER TO HIGHER AUTHORITY.

To day it is almost one month past but ICICI Bank still not taking the matter seriously with other banks or RBI to solved the matter & credit my money back to my saving account.

I REQUEST YOUR GOOD SELF TO HELP ME IN THIS SERIOUS MATTER AS I AM A HEART PATIENT & SR.CITIZEN I COULD NOT RUN FOR ANY HELP FROM ANY WHERE.

KINDLY HELP ME.

THANKS WITH REGARDS.

YOGESH DAVID PARMAR

ICICI Bank — ATM DEBIT

FURTHER TO MY COMPLAIN I WOULD LIKE TO ATTACHED PHOTO COPY OF SBI - MOUNT ABU ATM CUSTOMER ADVICE COPY AS FOLLOWS :


MY MOBILE NO.[protected]

Dear Ms. Balasubramani,

We would like to inform you that if you are consecutively entering, 3 times wrong ATM/Debit card PIN for login into ATM machine, for the security reason the debit card will be blocked for the day. It will be activted post midnight. We request you to inform the account holder write to us for any further assistance.

Regards,
ICICI Bank Customer Service Team.