[Resolved]  ICICI Bank Credit Cards — Wrongly levied Late fees and Interest Charges

Address:

Ahmedabad, Gujarat

Hello,

I have been using ICICI Bank Credit Card since last 8 years. This is the 1st time I have faced a problem from ICICI Bank Credit Card department and the issue remains unresolved.

I the month of Feb 2009 I have to visit out of station on a Business Tour for 23 days and I had missed by payment due date for which I had called the ICICI Bank Credit Card Customer Care deptt and expailed them my situation. They confirmed me that the interest and late payment charges shall be credit once they are levied and I just need to call back in March 2009 and get it credit.

I did as I was told and called up the customer care in March 2009 for reversal of charges. They confirmed about the reversal. I paid the amount deducting the interest, late fees and its taxes. When I received the new statement in April 2009 the charges were still showing and also new interest charges along with taxes.

I called up the customer care deptt again and after some discussion they said they will work it out. I again made all the payments to the ICICI Bank Credit Card for my usage of the current month.

Still the problem remained unresolved and the same issue continued in May and June statement. I gave them call every month but the problem remained unresolved. The amount of charges as interest and late fees had been piled upto Rs. 2,318.40 in 4 months. After lots of discussions I received reversal only to confirm for the month of June 2009 i.e. Rs. 491.17 (1 month). I was fed up with the follow-up and hence I switched my useage to another Credit Card after making all my purchase payments.

Currently, in the July 2010 statement the balance has piled upto Rs. 6,400 odd and ICICI Credit Card representative is giving me 8 to 10 calls daily for settlement and harressing me to settle for Rs. 4,000/-.

Please help me sort out the issue.

Thanx in advance !!!