ICICI Bank Complaints & Reviews

Hi,

We apologize for the inconvenience caused to you. Please try again as the website is working fine. Incase you are still facing problem please write to [protected]@icicibank.com with the screen shot and your contact details. Kindly refer "716847 " in the subject line.

Regards,
ICICI Bank Customer Service Team.

Dear Mr.Dhirajlal,

We apologize for the inconvenience caused to you.Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "716818" in the subject line.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank Ltd. — PDC Cheque rejected and Penalty

Sir/Madam
I given a PDC cheque of ICICI bank Ltd., Cheque No. 313338 date 7/12/08 and Person submitted cheque on 4/02/08 and I have been penalised Rs. 56. This is totaly unfare to me.


Regards

Deepak Kumar
[protected]

ICICI Bank Ltd. — Money laundering

Dear Concern,

Please note that the ICICI Bank is the largest money launderor of the bank.

Bank , Please confirm

Dear Sukanta,

We apologize for the inconvenience caused to you.We have made a note of your mobile number and will contact you soon to address your concern.

Regards,
ICICI Bank Customer Service Team.

DATE:23/08/2010.
DEAR SIR / MADAM,

PLEASE REPROCESS MY REQUEST DATED 19-20AUGUST10 AND 22AUGUST10 [RECONSIDER].

YOURS SINCERELY,
RAMESH K.B.

[protected]

TO,
(1)CARD CARE,
ICICI BANK LTD.
(2)OXYCASH- MERCHANT.
(3)TRAVEL BOUTIQUE ONLINE- MERCHANT.

DATE:22 AUGUST 2010 (SUNDAY).


DEAR SIR/MADAM,

PLEASE PROCESS REFUNDS AND SETTLEMENT.
I HAD NON RECEIPT OF DELIVERY.
SOMEBODY USED MY CARD ACCOUNT IN FRAUDULENT WAY (FOUL PLAY).
[PLEASE PROCESS RECOVERY OF PAYMENT FROM DEFAULT CLIENT TO WHOM ACTUALLY SERVICE DELIVERED BY MERCHANT.]

PLEASE HELP.

YOURS SINCERELY,
RAMESH K.B.

---

SET:3

TO,
ICICI BANK LTD. MUMBAI, INDIA.
ICICI CREDIT CARD DEPARTMENT.
CUSTOMER CARE EXECUTIVE, CUSTOMER RELATION MANAGER,
customer.[protected]@icicibank.com, [protected]@icicibank.com, headcustomer.[protected]@icicibank.com,
[protected]@icicibank.com.
COPY TO:[protected]@icicibank.com
DATE:24APRIL2010.


DEAR SIR/MADAM,

PLEASE SEE COPY ATTACHED PREVIOUS EMAIL.

(1) BY CREDIT CARD COMPANY FOLLOWING ENTRY REFLECTED, READ ON 24APRIL2010 1.06PM BY

EMAIL:
20/04/2010 5000 OXICASH-BILLDESK,
20/04/2010 8461 TRAVELBOUTIQUE ONLINE-
20/04/[protected] TRAVELBOUTIQUE ONLINE
20/04/2010 $1 PAYPAL,
20/04/2010 1657.51 PAYPAL *PEOPLE NTK

IN DETAIL:
20/04/2010 $1 PAYPAL
20/04/2010 85326960110015362834739 PAYPAL *PEOPLE NTK 1, 657.51
20/04/2010 75425310110650107800139 OXIGEN INFOVISION PVT 5, 000.00
20/04/2010 75425310116690140900029 TRAVELBOUTIQUE ONLINE- 16, 148.00
20/04/2010 75425310116690140900011 TRAVELBOUTIQUE ONLINE- 8, 461.00


(2)PLEASE BILL THE AMOUNT COMPULSORY FOR THE ABOVE ENTRY TO WHOM SERVICE DELIVERED.
ALL THIS DUES SHOULD BE RECOVERED FROM THEIR ACCOUNT IDENTIFIED FOR DELIVERY, AVAILABLE
BY MERCHANT, THEY MISS-USED MY CARD DATA
AND PURCHASED ABOVE SERVICES.

(3)ALL MERCHANT INVOLVED SHOULD BE NOTIFIED.

(4)MAXIMUM HELP BY YOUR BEHALF IS REQUESTED TO SOLVE THE DISPUTE.

THIS IS FOR YOUR KIND INFORMATION AND FURTHER NECESSARY/DESIRED ACTION.

NICE TO WRITE YOU.

YOURS FAITHFULLY,
RAMESH K BOBADE.



[protected]


Dear Mr. Bobade,

We acknowledge receipt of your e-mail of August 19, 2010 addressed to Head Service Quality regarding your ICICI Bank Credit Card.

We reiterate that the 3 disputed transactions as confirmed from our records, has been effected on your subject Card. We would like to clarify, that the above transactions have undergone a 3D Secure Authentication, which is a second level authentication specifically built in for online transactions done through Merchant Websites. It may be noted, that apart from the Card Verification Value (CVV) and Expiry date on your Credit Card, your personal 6 digit 3D Secure PIN was also required for effecting the said transactions.

The 3D Secure PIN is purely personal and privacy to the customer and would not be known to anybody, unless compromised otherwise. The Card holder is responsible for the security of his/her Card along with his/her personal 3D Secure PIN and should therefore take all possible steps towards ensuring the safe-keeping thereof. The Bank does not incur any financial liability arising out of the misuse thereof by unauthorized persons.

We confirm, that the transactions were allowed as the system is CVV, Expiry Date and 3D PIN specific and not person specific. We reiterate, that as the transactions were qualified by information strictly personal to you, the Bank is therefore precluded as per industry guidelines to repudiate the transaction with the Merchant on the basis of your dispute.

We therefore regret to inform you, that the Bank will not be able to accede to your claims with regard to the disputed transaction.

We request you to take up the issue with the merchant and if no resolution is given, please take assistance of cyber crime police for further verification and recovery of the disputed amount.

In view of the reasons cited above, we advise you to meet this explanation with reason and acceptance.

We affirm that ICICI Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interests of its customers.

We have attached the supporting documents for your reference.
The outstanding balance due on your ICICI Bank Credit Card 5176 xxxx xxxx 6003 is Rs. 38, 346.46 as on August 20, 2010.

We request you to make the payment of the outstanding balance on your credit card account to avoid levy of financial charges.

We hope you would meet the above explanation with understanding and acceptance.

Sincerely,

Arunjyothi E
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER

"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."


[protected]-

TO,
ICICI BANK LTD, MUMBAI, INDIA.
ICICI CARD CARE,
CUSTOMER CARE,
ALL CONCERNED.
DT: 19-20/AUGUST/2010.


SUBJECT:(i)CREDIT CARDS/INTERNET TRANSACTION DISPUTES-REFUNDS/SETTLEMENT.
(ii) SR[protected] DATED '19 AUGUST 10'.

REFERENCE: YOUR LETTER DTD 11 AUGUST 10, RECEIVED THROUGH BLUEDART.

[protected]

DEAR SIR/MADAM,

IN THE SAID LETTER YOU INFORMED THE INTERIM CREDIT GIVEN HAD BEEN

REVERSED.

THIS HAS BEEN WRITTEN FOR THE SETTLEMENT AND CLOSURE OF CASE.

(1)
ON 20 APRIL 10, THE TREATED SUSPICIOUS CALL RECEIVED ON MY MOBILE PHONE

HAD BEEN REPORTED TO CARE SAME DAY IMMEDIATELY.
THE PERSON INSISTED SHE WERE ICICI OFFICER AND CALL WAS SERVICE ISSUE

CONFIRMING CARD ACCOUNT.SHE/THE CALLER HYPNOTIZED ME AND FORCED ME TO

REGISTER FOR MASTER CARD 3D SECURE.
(2)MASTER CARD 3D SECURE SERVICE WAS NEWLY LAUNCHED AND I HAD NO

INFORMATION REGARDING THIS SERVICE, ACTIVATION PROCESS AND THE NEED FOR.

PLEASE NOTE.

(3)THE PERSON WAS REPEATING MY CARD ACCOUNT DETAIL SUCH AS NOS, VALIDITY

AND ASKED MY SENSITIVE INFORMATION SUCH AS MY ADDRESS, PHONE.
(4)PLEASE ENSURE I HAD NOT PROVIDED LOGON INFORMATION.
WHEN I TRIED TO OPEN MY ACCOUNT ON WEB ICICI BANK 3D SECURE SECTION, I WAS

UNABLE TO LOGIN.
THEN I CALLED THE CUSTOMER CARE, THE EXECUTIVE REPORTED THAT SOME

TRANSACTION ENTRY HAPPENED.WHEN I LOGED TO EASY STATEMENT STILL NO ENTRY

FOUND.AGAIN I CALLED CARE AND REPORTED.

PLEASE NOTE.

(5)TILL 9PM ON 20 APRIL 10 NONE OF ENTRY FOR TRANSACTION REFLECTED ON EASY

STATEMENT ON WEB ICICI BANK.

(6)ICICI BANK AUTHORITY CAN BE ABLE TO STOP THE PAYMENT THAT TIME, IF

PAYMENT PROCESSED REFUNDING CAN BE PROCESSED, REPORTING MERCHANT FOR STOP

DELIVERY AND TRACE DELIVERY ADDRESS CAN BE PROCESSED.

(7)ICICI CARD CARE ASKED ME TO WRITE DISPUTE LETTER AND ON SAME DAY

20APRIL10, IT WAS SENT TO CARD CARE 7.30PM ONWARDS BY REGD EMAIL FOR EARLY

ACTION/INSTANT/READY INFORMATION.
PLEASE NOTE.

ISSUE HAS BEEN BROUGHT FORWARDED TO YOUR END FOR EARLY SETTLEMENT/REFUNDS

AND CLOSURE OF THE CASE.


THIS IS FOR YOUR KIND/INSTANT INFORMATION FOR RESOLUTION AND REVOCATIONS.
PLEASE EXPEDITE.

YOURS SINCERELY,
RAMESH K BOBADE.
MOBILE: [protected], [protected]@rediffmail.com.

COPY-
TO,
ICICI BANK LTD. MUMBAI, INDIA.
ICICI CREDIT CARD DEPARTMENT.
CUSTOMER CARE EXECUTIVE, CUSTOMER RELATION MANAGER,
customer.[protected]@icicibank.com, [protected]@icicibank.com,
headcustomer.[protected]@icicibank.com.
COPY TO:[protected]@icicibank.com
[protected]

TO,

Cyber Crime Investigation cell,
Annex III, 1st floor, Office of the Commissioner of Police,
D.N.Road,
Mumbai - 400001 .
DATE:07/08/2010.

SUBJECT: (FOUL PLAY} UNAUTHORIZED INTERNET TRANSACTION DISPUTES/REFUNDS. AT YOUR DOOR FOR HELP, RESOLUTIONS AND REVOCATIONS (MODIFIED).[ LAUNCH OF FIR ].


[protected]

TO,
CBI MUMBAI, CID MUMBAI, RTI(INDIA).
DATE:21/04/2010.

DEAR SIR/MADAM,

SINCE THE ISSUE/DISPUTE IS HOT SUSPICIOUS AND HIGHLY DOUBT/DANGEROUS, IT IS FORWARDED TO COMPETITIVE AUTHORITY FOR INSTANT INFORMATION, RECORD AND URGENT DESIRED ACTION IN THIS REGARD FOR FURTHER SOLUTION.

THANKING YOU.
NICE TO WRITE YOU.

YOURS FAITHFULLY,
RAMESH K BOBADE.

COPY ATTACHED BELOW .




[protected]

NOTE: SET 4, ITEM NO 10 MODIFIED.



[protected]--
SET:1


TO,
ICICI BANK LTD, INDIA.
CUSTOMER CARE,
CARD CARE.
DATE- 28/JULY/2010.

SUBJECT: UNAUTHORIZED/THREATED INTERNET TRANSACTION DISPUTES/REFUNDS.

ENTRY REFLECTED ON 24 JULY 10:
20/04/2010 OXIGEN INFOVISION PVT, MUMBAI 5000.00
>20/04/2010 TRAVELBOUTIQUE ONLINE-, MUMBAI 8461.00
>20/04/2010 TRAVELBOUTIQUE ONLINE-, MUMBAI 16148.00



THIS IS FOR YOUR KIND INFORMATION, RECORDS.
THIS IS FORWARDED FOR SOLUTIONS/RESOLUTIONS AND REVOCATIONS.


YOURS FAITHFULLY,
RAMESH K BOBADE.
MOBILE: 0091 [protected], EMAIL: [protected]@rediffmail.com .



[protected]-----

TO,
ICICI BANK INDIA LTD,
ICICI CARD CARE,
MUMBAI.
ALL CONERNED.
DATE: 16/07/2010
20/07/201010
SUBJECT: AN APPEAL TO ICICI CARD CARE.
DEAR SIR/MADAM,
WITH REFERENCE TO SAID INTERNET TRANSACTION DISPUTES.
(1)ICICI CARD SYSTEM IS EASILY RETRIEVABLE AND MERCHANTS MIGHT USE CAMERA
ENVIRONMENT.
(2)AND HENCE THE DANGER FOR MISS-USE OF DATA IS HIGH.
(3)SO THE BEARER OH SERVICE ISSUER/SERVICE PROVIDER SHOULD ACT AS
BENEFICIARY FOR THE SAID SERVICE SOLD AND PAYMENT RECEIVED FOR.THIRD PART
DEALS AND THREATS SHOULD BE TAKEN ON IF BROUGHT FORWARD AS DISPUTES.
(4)SINCE THE INFORMATION COULD BE EASILY OBTAINED, ICICI CARD CARE SHOULD
PROVIDE BETTER SUPPORT IN CASE DISPUTE RAISED FOR MISS USE OF CARD.
ICICI CARD HOLDS BEST SERVICE CENTER, IT MUST ASSURE BEST SUPPORT IF IT BRINGS
TO ITS HELP COUNTER DESK AS DISPUTES.
(5)CASE IS TOTALLY UNDER ICICI CARDS JURISDICTION
(6) THREAT ATTEMPTED ON 20 APRIL 2010 FOR THE SAID ISSUE IS REPORTED CARD CARE
ON SAME DAY WITHIN FIVE-SIX HOURS.
(7)AND REFUND SLIPS SHOULD BE ORDERED FOR, INFORMED TO ICICI CARD CARE.
(8)SINCE IT IS CREDIT ISSUE AND SUPPORTS MY SAVINGS, IT IS HUMBLY REQUESTED TO
RELEASE MY BLOCKED CREDIT LIMIT.
(9)AGAIN I HUMBLY REQUEST ICICI CARD CARE FOR SOLUTIONS AND REVOCATIONS.
(10)I ENSURE MY ALERTNESS IN FUTURE AND LEARNT POLICY ISSUES INCLUDING CARD
PROTECTION.
ALSO I REQUEST CARD CARE TO BRING SUCH ISSUE ON FRONT FOR BETTER
UNDERSTANDING OF ITS CUSTOMERS.
THANKING YOU/ NICE TO WRITE YOU.
YOURS FAITHFULLY,
RAMESH K BOBADE.
MOBILE: 0091 [protected], EMAIL: [protected]@rediffmail.com .
[protected]-------
CHECKLIST:
(REPRESENTATION)
(1)
THREAT ATTEMPTED ON 20 APRIL 2010 BY MOBILE PHONE, THE DEFAULT SAID NUMBER
REPORTED TO CARE.
(2)
IN THE SAID CASE INVESTIGATION TEAM HAD TO VERIFY THE CONTENT.
THE DATA STOLEN PERSON COULD BE TRACED EASILY.THE NEXT JOB REMAIN FOR
WHOM SERVICE PURCHASED ACTUALLY AND DELIVERED FOR, BY MERCHANT.(SERVICES
DEMANDED FOR)
(3)ALSO I INFORMED/INSTRUCTED TO THE BANK FOR THE ARRANGEMENT OF STOP
PAYMENT OPERATIONS. OR AND IF THE REFUND SLIPS SHOULD BE ORDERED IF PAYMENT
PROCESSED.
(4)YOU REMAIN ONLY HELP AUTHORITY IF THE ENTIRE ISSUE IS DECLARED AS THREAT
ATTEMPT/DISPUTE ISSUES. YOU COULD BE ABLE TO FIX LIABILITY FOR PAYMENT IN THE
BENEFIT OF CARD MEMBER.


[protected]





TO,
ICICI BANK LTD, INDIA.
ICICI CREDIT CARDS,
CUSTOMER CARE.
MUMBAI-INDIA

DATE:
08/07/2010.


SUBJECT: YOUR LETTER DATED 5/07/10, SENT THROUGH BLUE DART COURIER RECEIVED

ON 07/07/10.AWB NO [protected], REF:[protected].

REFERENCE: QUERIED TRANSACTION PERTAINS TO CARD NO: [protected].


DEAR SIR /MADAM, (CUSTOMER CARE OFFICER)




--------
NAME OF MERCHANT: M/S PAYPAL *PEOPLE NTK
DATE: 20/04/10.
AMOUNT: RS 37.26

THE ABOVE TRANSACTION IS DECLARED AS DISPUTE./THE ABOVE TRANSACTION IS

STILL DISPUTED BY ME.


--------

THIS IS FOR YOUR KIND INFORMATION, RECORDS.
THIS IS FORWARDED FOR SOLUTIONS AND REVOCATIONS.

THANKING YOU.

YOURS FAITHFULLY,
RAMESH K BOBADE.
CURRENT CREDIT CARD NO: [protected].
[protected]@rediffmail.com, [protected].

[protected][protected]--







SET:2
[protected][protected]--------
SUBJECT: THIRD PARTY NOT UNIDENTIFIED, ENTERED INTO MY PRIVACY AND SECURE AREA OF CREDIT

CARD ACCOUNT, INQUIRED SENSITIVE DATA BEING SERVICE ISSUE CALL TO BE CONFIRMING, AND

PURCHASED SERVICES ONLINE FOR DELIVERY FOR THEIR USE AT THEIR COUNTER.

[protected][protected][protected]

DATE:05/07/2010.
MONDAY- (SOMWAR).


DEAR SIR/MADAM,

THIS IS IN REFERENCE TO,

(1)ON 02/07/10, INTERIM CHARGE BACK DEBIT ENTRY RS 1657.51(DR)

(2)ICICI CREDIT CARD NO:[protected](BLOCKED)

----

ISSUE IS AGAIN BROUGHT TO "ICICI CREDIT CARDS" .

DECLARATION :
(a)SERVICES ARE NOT PURCHASED BY ME NOR THE DELIVERY FOUND TO ME FOR MY
PERSONAL OR FAMILY OR OFFICIAL USE.

(b)SO THE PAYMENT I CANNOT AFFORD FOR UN-NECESSARY USE.

(c)ALL REPORTING DONE TO ICICI BANK CUSTOMER CARE WITHIN 8-9 HOURS.
ON THE SAME DAY 20/04/10 AND CUSTOMER CARE ASKED FOR HELP.

(d)MERCHANT'S COUNTER ARE OUT OF MY REACH AND NON TRACEABLE SINCE LACK OF ABILITY.

(e)SUSPICIOUS CALL DONE TO MY MOBILE PHONE WAS INSISTING SHE/HE WERE ICICI OFFICER AND
CALL WAS SERVICE ISSUE CONFIRMING CARD DETAILS.
SHE/HE ASKED ME FOR THE SENSITIVE INFORMATION.
SERVICES PURCHASED BY SHE/HE, DELIVERED AT THEIR PREMISES, AND HENCE THEY ARE LIABLE FOR
THE ENTIRE/WHOLE PAYMENT FOR THE DISPUTE RAISED.

(f)I AM NO WAY FAMILIAR TO THE PERSON WHO INQUIRED THIS ATTEMPT. AND IN GOOD FAITH I
TALKED TO THE CALLER BEING SHE/HE WAS ICICI OFFICERS.



(g)THIS IS FOR YOUR KIND INFORMATION AND URGENT NECESSARY ACTION.

----

(I)I, RAMESH K BOBADE, HUMBLY REQUEST ICICI BANK TAKE NOTE OF REQUEST TO RELEASE THE
BLOCKED CARD LIMIT.AND HOLD THEM RESPONSIBLE TO COMMIT CRIME SUCH TO ASK, BEING DARED,

SENSITIVE INFORMATION BY INSISTING COMPETENT AUTHORITY TO DEAL.
THAT'S ALL.

(II)ADVISE ME FOR MY CO-OPERATION WITH OFFICERS, DEALING THIS ENTIRE ISSUE FOR
RESOLUTIONS AND REVOCATIONS ON FAIR-GOOD-USE POLICY NORMS. ALSO ADVISE ME TO CONTACT HIGH
LEVEL OFFICERS WHO SOLVED SUCH TYPES OF DISPUTE CASES EARLIER.

(III)I WILL PURELY CO-OPERATE WITH YOU SINCE IT SUPPORTS MY SAVINGS AND CREDIT ISSUE.
-----

THANKING YOU.


YOURS FAITHFULLY,
RAMESH K BOBADE
CURRENT CREDIT CARD NO: [protected].
[protected]@rediffmail.com, [protected].





[protected][protected][protected][protected]


29APRIL2010.
DEAR SIR/MADAM,

AS PER YOUR INSTRUCTION SCANNED COPY OF DISPUTE FORM FORWARDED FOR FURTHER SOLUTION.

YOURS FAITHFULLY,
RAMESH K BOBADE

[protected][protected][protected][protected]

On Tue, 27 Apr 2010 20:40:49 +0530 wrote
>
Dear Customer,
>
>We refer toour earlier e-mail of April 21, 2010 regarding your ICICI Bank Credit Card

Account 5176 xxxx xxxx 6003.

We have attached the CardMember Dispute Form (CDF).

Sincerely,

D. Sri Lalitha
Office of Head Service Quality


CONFIDENTIALITY INFORMATION AND DISCLAIMER



"


[protected][protected]--------
SET:3

TO,
ICICI BANK LTD. MUMBAI, INDIA.
ICICI CREDIT CARD DEPARTMENT.
CUSTOMER CARE EXECUTIVE, CUSTOMER RELATION MANAGER,
customer.[protected]@icicibank.com, [protected]@icicibank.com, headcustomer.[protected]@icicibank.com,
[protected]@icicibank.com.
COPY TO:[protected]@icicibank.com
DATE:24APRIL2010.


DEAR SIR/MADAM,

PLEASE SEE COPY ATTACHED PREVIOUS EMAIL.

(1) BY CREDIT CARD COMPANY FOLLOWING ENTRY REFLECTED, READ ON 24APRIL2010 1.06PM BY

EMAIL:
20/04/2010 5000 OXICASH-BILLDESK,
20/04/2010 8461 TRAVELBOUTIQUE ONLINE-
20/04/[protected] TRAVELBOUTIQUE ONLINE
20/04/2010 $1 PAYPAL,
20/04/2010 1657.51 PAYPAL *PEOPLE NTK

(2)PLEASE BILL THE AMOUNT COMPULSORY FOR THE ABOVE ENTRY TO WHOM SERVICE DELIVERED.
ALL THIS DUES SHOULD BE RECOVERED FROM THEIR ACCOUNT IDENTIFIED FOR DELIVERY, AVAILABLE
BY MERCHANT, THEY MISS-USED MY CARD DATA
AND PURCHASED ABOVE SERVICES.

(3)ALL MERCHANT INVOLVED SHOULD BE NOTIFIED.

(4)MAXIMUM HELP BY YOUR BEHALF IS REQUESTED TO SOLVE THE DISPUTE.

THIS IS FOR YOUR KIND INFORMATION AND FURTHER NECESSARY/DESIRED ACTION.

NICE TO WRITE YOU.

YOURS FAITHFULLY,
RAMESH K BOBADE.






[protected][protected][protected][protected]
SET:4

TO,
ICICI BANK LTD. MUMBAI, INDIA.
ICICI CREDIT CARD DEPARTMENT.
CUSTOMER CARE EXECUTIVE, CUSTOMER RELATION MANAGER,
customer.[protected]@icicibank.com, [protected]@icicibank.com, headcustomer.[protected]@icicibank.com.
COPY TO:[protected]@icicibank.com

DATE: 20/04/2010, (TUESDAY) 7.30PM ONWARDS.

SUBJECT: DISPUTE LETTER.

DEAR SIR/MADAM,

(1)CARD HOLDER NAME: RAMESH KASHINATH BOBADE.
(2)ICICI CREDIT CARD NO:[protected].(MASTER CARD)(HP LOGO)
ADD ON CARD: [protected].
(3)PLEASE BLOCK MY CARD.(YOU ARE ALREADY BLOCKED MY CR CARD)
(4)PLEASE RESTORE MY EXISTING RELATIONSHIP WITH BILL PAY WITH (i)MTNL GARUDA AND
(ii)MAHADISCOM ELECTRICITY.
(5)SUSPICIOUS CALL ATTENDED/REPORTED BY 2.52PM 20TH APRIL2010 REGARDING REGISTER FOR
3DSECURE. THIS FAULTY MOBILE PHONE NO WAS
O[protected].
(6)AND SAME WAS REPORTED TO ICICI CUSTOMER CARE BY 2.58PM. AND ASKED THEM TO CHANGE
TPIN.
(7)CALL WAS RECEIVED AGAIN FROM O[protected] BY 3.08PM INQUIRING WHETHER I RECEIVED SMS.
(7)SMS RECEIVED BY RM-ICICIBNK BY 2.44PM INFORMING ONE TIME PASSWORD.
(8)CALL WAS RECEIVED AGAIN FROM O[protected] BY 3.08PM INQUIRING WHETHER I RECEIVED SMS.
AND ASKED TO CONFIRM FOR FURTHER PROCESS OF REQUEST.
(9)BY 7.36PM I TOLD THE CUSTOMER CARE EXECUTIVE REGARDING NON LOG IN TO 3D SECURE, SO
THE EXECUTIVE TOLD SOME TRANSACTION WERE REPORTED .ASKED THEM TO BLOCK THE
CARD.EXECUTIVE ASKED TO WRITE DISPUTE LETTER.
(10)LAUNCH POLICE/COMPLIANT-COMPETITIVE AUTHORITY/AGENT COMPLAINT ON BEHALF OF(i)ME, (ii)ICICI BANK, AND(iii)MERCHANT INVOLVED(iv)MASTERCARD.
(11)CALL REPORTED TO ICICI BANK IS AVAILABLE TO ITS RECORD.
(12)BY 3.18PM RM-ICICIBNK REPORTED SMS IF THIS WAS NOT REQUESTED BY YOU TO CALL CUSTOMER
CARE FOR ASSISTANCE.
(13)TILL 7.30PM NO TRANSACTION REFLECTED ON INTERNET BANKING USER ID-LINKING CREDIT
CARD.
(14)STOP PAYMENT, STOP DELIVERY, REPORT MERCHANT, ISSUE ARREST WARRANT FOR MISS USE OF MY
CARD DADA.
(15) ICICI FAX NO RECEIVED[protected]
(16)MAXIMUM HELP BY YOUR BEHALF IS REQUESTED TO SOLVE THE DISPUTE.
(17)MY MOBILE PHONE WAS DISCONNECTED SINCE LOW BATTERY AND COLLECTING INFO TO REPORT TO
EXECUTIVE.

(NOTE: PERSON TRIED CALL BY MOBILE PHONE NO:O[protected] WAS TALKING IN FAST

HINDI-ENGLISH NOT CLEAR VOICE.
SHE TOLD SHE WAS ICICI BANK OFFICER AND CALL WAS SERVICE ISSUE FOR CONFIRMING CARD

DETAIL, SHE INSISTED LIMIT INCREASED BY AND
ADD ON CARD BLOCKED)

THIS IS FOR YOUR INFORMATION AND FURTHER NECESSARY ACTION AND RECORDS.

NICE TO WRITE YOU/THANKING YOU FOR HAVING ME OPPORTUNITY TO WRITE YOU.

YOURS FAITHFULLY,
RAMESH K BOBADE.
(ICICI BANK CUSTOMER)
MOBILE PHONE :[protected]. RESIDENCE:[protected]. ALTERNATE MOBILE PHONE:

[protected], [protected].
EMAIL: [protected]@rediffmail.com, [protected]@rediffmail.com,

ramesh.[protected]@live.com, [protected]@live.com.

ADDRESS; 274, TRIMURTI, AZAD NAGAR, HC BANDHU MARG, MITHAGAR LINK ROAD, MULUND EAST, MUMBAI

SUBURBS, PIN 400081, MAHARASTRA, INDIA.






[protected][protected]--
COPY TO:
STATUS-SENT SEPARATELY.
--

[protected]@icicibank.com,
---
[protected]@mastercard.com, [protected]@mastercard.com, [protected]@mastercardadvisors.com, [protected]@mastercard.com, [protected]@mastercard.com, [protected]@mastercard.com, [protected]@mastercard.com, [protected]@mastercard.com, cybercell.[protected]@mahapolice.gov.in, [protected]@cbi.gov.in, [protected]@bol.net.in, [protected]@rediffmail.com, [protected]@core.nic.in, [protected]@core.nic.in, [protected]@del3.vsnl.net.in, [protected]@core.nic.in,
---
[protected]@myoxigen.com, [protected]@travelboutiqueonline.com, [protected]@travelboutiqueonline.com

Dear Mr.Ramesh,

We apologize for the inconvenience caused to you.We have made a note of your mobile number and will contact you soon to address your concern.

Regards,
ICICI Bank Customer Service Team.

REDIFFMAIL INTERNET SERVICE PROVIDER — email transactions

All mails received from [protected]@rediffmail.com received can not be opened. Some mails not being received. I think similar problem exist when I am transmitting through my id.- [protected]@rediffmail.com..

Urgent remedy warranted.
Pl confirm action.

S K Chakraborty

Hi,

We apologize for the inconvenience caused to you.We have made a note of your email address and will contact you soon to address your concern.

Regards,
ICICI Bank Customer Service Team.

Hi,

We apologize for the inconvenience caused to you. Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "714906" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Hi,

We apologize for the inconvenience caused to you.We have made a note of your mobile number and will contact you soon to address your concern.

Regards,
ICICI Bank Customer Service Team.

Dear Team,

Till the date we have not received any single call from your end, also we have not received any revert from your service provide, this is very critical issue that your esteemed organisations is working with the fraud service provide who is not yet confirmed about our PF claim and withdrwal amount any where.

Dear Sandipon/Arup, Ranee & Bimal,

I find out my PF detail from salary slip from Mar'2007 to Oct '2009(from our Joining Date to resign date), request to you please cross check with your PF master file.

2007 - TOTAL PF 16692
2008 - TOTAL PF 17992
2009 - TOTAL PF 12168

TOTAL PF amont from my side =46852

and also send my pf account no.

please send to me full and final amount of my PF.

pls find attached my brief summary of PF amount calculation month wise .



--

Thanks & Regards,

Hasan Khan,
CARDS-PRODUCT & MARKETING,
ICICI Bank Ltd.,
5th Floor, MIDC Tower.,
Trans Trade Centre.,
Andheri- E, Mumbai - 400 093.

022 – 39857821

Jazakallah Khairyn

Dear Sir,
I am an ex-employee of Surabhi Development project Pvt ltd from sep 2008 to oct 2009, i have submitted my pf withdrawl form in surabhi Kolkata office on 27-jan-2011 but i have still not recieved any responce from kolkata office, request you to plz confirm my PF account no and PF Claim status as soon as possible, waiting for your response, Please let me know my PF a/c no.

Thanks
Ritu Singh
[protected]

Dear Prakash,

We apologize for the inconvenience caused to you.Please write to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "712151" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Hi,

We apologize for the inconvenience caused to you.Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "708622" in the subject line.

Regards,
ICICI Bank Customer Service Team.

I have a loan with ICICI bank since 1st January 2006, on a floating interest rate. At the beginning the Rate of Interest (ROI) was 7.5%. Soon interest rates started jumping and my current ROI is 12%. My tenure was increased from 15 years (180 installments) to 33 years (406 installments)!!! The principal amount was 22 lakhs payable at an EMI of INR 21, 000. But as per the new amortisation schedule, I have to pay 85 lakhs!!! Is this a joke?

Almost every bank in India (as of now, November 2010) at an average, has a ROI = 8.5% for home loans

My complaint is that ICICI bank is not reducing their rate of interest on my existing home loan. However, they are the first to INCREASE the ROI as soon as theer are some changes.

I think the bank is cheating its customers. I am very close to having some other bank buy over my home loan and closing all my banking relations with ICICI!!!

ICICI should take serious note and care about this issue, as I am not the only one and on this forum you can find complaints from several people with teh same issue.

From,
A very dissatisfied customer!

I too feel ICICI Home loan is not a fair deal. Rate revised from 7.75% in 2004 to
13.75% last year. Earnings of a person may not increase then how will he pay EMI he may not eat simple roti also forget about balanced diet because even Govt. of India does not care about common man.
Every now and then RBI increases the rates and gives chance to banks like ICICI
to inflate their lending rates of interest.
Foreclosure charges are baseless

Dear Niranjan,

We apologize for the inconvenience caused to you.We have made a note of your email address and will contact you soon to address your concern.

Regards,
ICICI Bank Customer Service Team.

ICICI Home Finace Ltd — PROVIDENT FUND STATUS

Respected Sir/Mam

I am worked in ICICI Home Finace Ltd from 10-april-2007 to 05-Feb-2009. Please Give me the Status of my PROVIDENT FUND account details.

Name :- Badari Narayana Kantipudi
Emp.Code :- 462197.
Provident fund A/C No :- MH/46735/462197
Email:- badari.[protected]@icicihfc.com

Thanks & Regards

Badari
[protected]
[protected]
Email: [protected]@yahoo.com

Dear Badari,

We regret the inconvenience caused. We'll contact you and work to address your issue at the earliest.

Regards, ICICI Bank Customer Service Team.

Dear Badari,

We apologize for the inconvenience caused to you.We have made a note of your email address and will contact you soon to address your concern.

Regards,
ICICI Bank Team.

SBI — One extra EMI charged

I took a Personal loan from State Bank of India, AF Hindon Branch. I paid all the money in July 2008 and then also one more EMI of Rs 2628 was taken out from my saving accounts of HDFC. I have given copy of bank statement showing the deduction and application to return back that amount. Despite several visits and phone call to the SBI Hindon branch and SBI Regional office at Industrial Area, Ghaziabad no body is listening to it.

I request to help me out with this.

write a letter to the bank with attachment of copy of receipt showing the correct amt and request to rectify the amount since its banks liability to indemnify.

Also get reversed all the charges which levied to ur a/c becoz of 1 emi not got deposited by the agency

Rj
www.debtandcare.com

Hi,

We apologize for the inconvenience caused to you.We have made a note of your loan account number and will contact you soon to address your concern.

Regards,
ICICI Bank Customer Service Team.

Dear Umesh,

We are sorry for the inconvenience caused to you. We have made a note of your mobile number and will get in touch with you to address your concern.

Regards,
ICICI Bank Customer Service Team.

Hi,

We appreciate the time taken out to write-in with your concerns. On investigating the point raised by you for your first transaction and basis the dates provided by you, we found that from 23rd July onwards the USD/ INR exchange rates have been lower than those prevailing on 22nd July. The rates applied on your transfer would be basis the exchange rate applicable at the date and time of conversion of clear funds. On you second transaction as well, basis the details on dates provided by you, again the USD/ INR exchange rates have bee volatile during the time period and the interbank rates on 3rd September have been lower compared to those prevailing on 30th August. We urge you to refer to the Reserve Bank of India website for the trends in interbank exchange rates movements. Further every remittance service provider levy their own exchange rate margin for conversion of retail remittances as they are typically of small value compared to the high value interbank currency dealings for which near Interbank rates are available. We do understand your concern and we constantly strive to give our users competitive rates for their transfers but in these specific cases the depreciation of the USD currency against rupee, when we have converted your transaction basis availability of clear funds, has not helped us meet your expectations. Taking feedback from our valued users on exchange rate volatility, we have launched the Fixed Rupee transfer facility for online transfer modes on Money2India wherein you get a confirmed rate at transaction initiation. Thus with this, we undertake the exchange rate volatility on your behalf. We urge you to use this facility so that you can lock the exchange rate at the time of placing request. We will be glad to address any further concerns or queries from you. Please do write in to us at [protected]@icicibank.com.

Regards,
ICICI Bank Customer Care Team.

Transfer of money to India:
ICICI money 2 india cannot be trusted. I sent money from Canada to my relative in India on 24th Sept. The web site states it will take 4-5 working days. Money was taken out of my bank on 28th of Sept. I was tracking the process with the tracking #. On 29th I have noticed that ICICI need more information like date of birth, place of birth and the nationality, which was submitted on the same day. I was lucky that I have seen as I was tracking every day. There is no message from ICICI in my in box. I informed this to the rep Nilesh and also talked to Md. Quadeer Manager who assured that the money will be remitted either on 3rd or 4th of Oct. Again called up on 4th after noticing that my transfer request was rejected. Talked to another manager Kiran this time, as Mr. Quadeer was having off. Received a complaint #/reference #[protected] and was assured that receipient will get money by 5th. When contacted on 5th no manager was available (likely to hide themselves after hearing my name thru rep Tanvir). Tanvir called and informed to wait for another 24-48 hours as the case is being exclated, and back end office will respond in another 24-48 hours. I am sick and tired of calling ICICI customer service wherein I have to spend minimum of 1 hour every time.
If any one is planning to send money thru mone2india, my sincere advise is NEVER NEVER AND NEVER.

icici money2india, ID: M2N12510496 on[protected], my transaction got rejected because i send it to incorrect account number, and the main point is they dont even about these that my transaction got rejected, i have been calling everyday and m telling them to resend it to the correct account number, every day the representative will tell me to right an email. 10 days passed already, i did't get my money yet. every customer representative(CR) will say write an email they will respond back to you in 24 hrs, i guarantee they take atleast 48 hrs to reply...even the CR they dont have all the details, they cannot help you at all...it really sucks, Do you know what is the fastest way to get my money back?

I don't have any bad experiences as of yet, but I'm about to transfer $5000 to my account and now little worried. I thought ICICI bank offered very competitive exchange rates, but apparently not. I can get better exchange rates using Western Union and transfer is done is 30mins.

I have emails from ICICI Bank stating that I have been registered as a ICICI NRI Edge bank customer from atleast July of 2012. However, they have not been providing the 10p preferential exchange rate for NRI Edge customers. On enquiry from July 2012 to now talking to various non-responsive so called customer service representatives they now inform me that they will START applying the preferential rate for future transactions and it will not be applicable to previous transactions. How do these cheats get away with this? Is there no consumer redress forum that stands up for customers in India.

Like others on this forum I am also being tricked by ICICI in two further ways. Firstly, they have a slab system for exchange rates. Then when you try to transfer an amount (in my case for $10400) they only allow you to transfer $7500 daily so the transaction is split into two transactions. When I call the bank up and ask for the higher slab rate there is always some excuse - you called a day late, I will get back to you soon, I will file a compliant and then nothing happens.

The second way that I have been cheated is the exchange rate. ICICI will not say what they base their rates on, nor which days rates the transactions are based on so this gives them ample leeway to give you any story they want on exchange rates. Recently I initiated a transaction for $4000. From Day 0 to Day 6 of the transaction period reuters, bloomberg, x-rates all show that the exchange rate never dipped below $54. ICICI gave me a rate of $53.26. While I do not expect the interbank rate I think shaving atleast 75p off of every dollar is thievery.

Very Good Service. YES. Very Good. The Fixed Rupee Transfer is very reliable and definitely competitive if you are not in a hurry and can wait for 5 days. Wish the daily limit was higher, perhaps due to RBI regs., the amount limit is too low.

Here is the downside - ICICI interface sucks. Its a poor garb for a great service and sorry to say, some ponzi scheme sites look much better and are more convincing. Sometimes I feel that my data is not secure. Do you really have a proper system working behind or is there heavy dependance on manual interventions? The expectation from this reputed bank is to have a reasonable site that works. e.g. When I request a transfer - it says "Your Daily Limit is USD 15, 000 ACH" and it also says "Your Daily Limit is USD 7, 500 ACH" while I am requesting only USD 7, 475 under fixed rupee scheme. Oh-puhleeeeez. Can't you fix this simple thing. Its frustrating. Then you charge $2 for every transaction o[censored]p to INR 4 Lakhs. Well, with that limit of $7500 i could have avoided that - but again your system frustrates and I am ok to pay that. - sure its ICICI and you want to earn some pennies for your beautiful offices across the world. By the way - a call to the call center resulted in the consistant - "I am sorry Ma'am but if you are not able to transfer 7, 475 than try a lower amount. 'Maybe', you should try $7, 400 and see if it works." ...i though maybe i should go to the branch and wire. At least i dont have to deal with this. Friends at ICICI - I have a request - please read and act on this. You folks are the only true customer savvy bank that exists on the face of India. You can't ruin your reputation because of M2I, when all your banking and fin services are comparable to the best-in-class.

I have taken a two wheeler loan from ICICI Bank.Now my loan a/c already closed by 7th april 2007.Still then i have not
receive NOC from Bank.So i am suffering for this and need it urgently.My loan a/c no-LTBDR[protected].
Kindly send my NOC as soon as possible to my coressponding address.My address given below.

M/s VEERENDRA PRATAP SINGH
# 202, B.R Complex, Nr.Govt. Medical College,
Bidar -01 (K.S) Ph:[protected], [protected]
Email: [protected]@gmail.com

Dear Ratnakar,

We apologize for the inconvenience caused to you.We have made a note of your mobile number and will contact you soon to address your concern.

Regards,
ICICI Bank Customer Service Team.

I have paid all my two wheeler instalment on[protected] since i have not recieve my noc pls help me for geting my noc iam ratnakar barik i have mailed once befofe for my noc pls send it as soon as possible.

thanking you
ratnakar baik
AT-nimabasanta
PO-harirajpur
DIST-puri
PIN-752050
VIA-jatni

I have taken a two wheeler loan from ICICI Bank.Now my loan a/c already closed.Still now i have not
receive NOC from Bank.So i am suffering very problem for this.My loan a/c no-LTKHU[protected].
Kindly send my NOC in my coressponding address.My address given below...

RATNAKAR BARIK
AT-NIMABASANTA
PO-HARIRAJPUR
PURI, 752050, VIA-JATNI

Suppose you fell your courior not cover this area, you must send it my office communication address.My
address given below...

DHFL Property Services Ltd
101, Aditya Plaza, 10-Bhouma Nagar,
unit-4, Bhubaneswar, 751001
Ph.no[protected] / 3265973

Kindly requiest to you pls send my NOC urgently, because my vechile sold.Its required for transfer ownership

Thanks
Ratnakar Barik
Bhubaneswar
[protected]

I have taken a two wheeler loan from ICICI Bank.Now my loan a/c already closed. And you sent me NOC from your side but it was valid up to 90 days from the date of issuing and the issuing date was 16/09/2010. So NOC got laps.
At this period i was out of country for my office work. I request you please arrange for needful help.
My loan a/c no-LTN AG [protected].
I dont no what procedure i have to done ? Please explain me. my cell no. is [protected]

ICICI bank - net banking — fraud transfer happened from my icici saving account

Somebody hacked my icici account user id and password and transferred 30000/- from my account

Details of my icici account are

Account number :[protected]
Branch : Indiranagar branch, Bangalore

Date of transfer from my account : 23rd oct 2009
Date of charges levied on my account for transfer : 21st oct 2009

So they might have intiated the transfer on 21st oct 2009

Funds got transferred to an another ICICI account with name Chandhrasekharan - Mumbai - Powai Branch.

I asked icici bank to provide me the account details of the other person but they didn’t provide me

I lodged a complaint in icici and the complaint number is[protected].

Please try to resolve this and transfer the funds back to my account.

As it is another icici account it can be easily traced. Please help me out.

Dear Asha,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Hi,
Even the tranfered that other account being ICICI, it is not that you can revrse the amount back to your account. As fraudster intensionally have created the account with thw false identity to cmmit this kind of fraud. So, the account holder information will not be the correct one. The fuadster created so many accounts with the bank to execute this fraud. The same happened to me, in the month of august 09, i lost money aorund 85k. The better thing is forget your money. Do not waste your time to roam behind the icici bank or police. They won't do anything. Better, transfer the salary as soon as credited to some other bank where you do not have net banking. With ICICI bank your money is not safe anymore. At last you can lodge police complaint for the sake. Nothing will happen in favour of you. I am waiting for the ICICI bank reply. But, no positive response from them. I went couple of time to bank branch. After that i frustrated. Then i am now cut all transaction with ICICI bank.

I don't understand how it happened. ICICI netbanking is safe than any other netbanking in India. First, It needs ur mobile or identity(through customer service) to add any accounts. OKay this is possible to add ur account if the hacker knows some one in the bank or customer service. In the last step it should ask for debit card details to complete the fund transfer so I am not sure

Thanks

Jason

Drop a mail to nodal office icici bank they should resolve this issue

Hi,

We apologize for the inconvenience caused to you.We have made a note of your credit card number and will contact you soon to address your concern.

Regards,
ICICI Bank Customer Service Team.

Hi,

We apologize for the inconvenience caused to you.Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "694219" in the subject line.

Regards,
ICICI Bank Customer Service Team.