ICICI Bank Complaints & Reviews

I am holding the icici credit card for last 2 years for payment of 4 000 but they charged me 20000. with out any intimation they have marked leen on my account and the money is been taken and it has been a mental harasment . So Unmark leen from my account and close my card. People are requested to be alert on this issue so dont suffer like my case.

I request the higher oficials of icici bank of take up this issue and solve this kind of cheap idiotic policies.

Myself Navin M My account no is B[protected]. I am staying in Bangalore. I have complaint against the ICICI bank why they cut the balance of my account without any information. The charges QABChgs,apr-jun10+ST77 827.00 rs. My balance has been over the minimum balance criteria (5100). I will request the consumer court to give my balance in one month. Otherwise, I will close the account(demat and savings).

Sir

Please do the needful

I have given full detail in my previous email which i have mark to to ICICIbank customer care

With regards

Prajot Desai


[protected] Forwarded message[protected]
From: PRAJOT DESAI <prajot.[protected]@gmail.com>
Date: Sun, Jul 11, 2010 at 1:14 PM
Subject: REG: Negative match reflecting on the CIBIL report
To: [protected]@icicibank.com


Sir/Madam

With reference to a negative match reflecting on the CIBIL report . I wish to request clarification on the same .

I had applied for a credit card in the year 2002 or 2003 and same was linked to one of my saving A/c[protected] /[protected] . However in the year 2004 i had paid all the dues pertaining to the usage transaction amount on the card.

However the card attracted annual fees and same used to be deducted from one of saving A/c . I had inform on a tele call that i dont wish to pay for the same as it was not informed to me and as per the verbal tele communication from a tele caller i had destroyed the card ( cut into 4 pieces) and along with a letter dropped the same at bank drop box.

Later on my communication address also changed as i had shifted from my old address .

Now i have applied for a job and the negative match is affecting my recruitment procedure .

I request you to kindly clarify as the negative match can affect my career, Since i don't belong to the default category,I am currently Using ICICI bank credit card and you can check my track record .

I had also visited your GOA Credit card collection office at Shiv Towers - Panaji Goa in first week of this month , but they could only tell detail about new cards which i am using currently . when i inform him that it(Old card) was link to my Saving Account , he found two saving accounts and he gave me the same and also directed to Bank Branch at Panaji .

On the same day i went to Panaji Branch and told to find out the same by giving the account Nos , but Both the accounts were closed so they could not give any detail as they don't have old records . So they told me call 24 hour help line No .

I also called Help line No to about it but after tell the whole thing to them they told me to go bank and i found it strange that No one is ready to give me inform .

Request you to please revert on the same as soon as possible.

NAME: PRAJOT PARSHURAM DESAI
DOB: 03/04/1982

Mobile : [protected]
--
With Regards
Prajot P. Desai

Sir,
I have a saving Account No[protected] i request home branch and through mail [protected]@icicibank.com last two months for close my account due to maintain .QAB Charge . already i paid last two quarter. given below last mail detail

From: nehal nehal <[protected]@yahoo.com>
Subject: Close My Saving Account No[protected]
To: [protected]@icicibank.com
Date: Friday, 25 June, 2010, 5:22 AM


Sir,
I am your costomer last five years but last 9 month i am not able to maintain your QAB Balance and you charge me QAB Maintain Charge evry quartly due to this reason i decided to close my account as soon as posible i already visit home branch regarding this issue.

Thanks & Regards
Nehal
[protected]@yahoo.com
Suffer continue

Shocking news for me, My personal Loan account closed and Letter issued by ICICI bank on 29/09/2008 i.e., two years back, today i have received a legal notice from ICICI Bank regarding the Overdue of my personal loan account.

After that, i have carried my original settlement letter and went to Ambattur branch at chennai, they made me wait more than 2 hrs and they said that concern manager is not available, please come next week tuesday. still my complaint is unanswereable.

This kind of worst and untolerable service was provided by this great organisation ICICI bank.

Anyone, please advise me to resolve my complaints

My name is Adarsh and i request you to solve my problem,because on 8th of june it have been done online purchasing from future bazaar from my A/c of ICICI Bank of Rs.1,40000(one Lac fourty thousand) without my knowledge,I have already registered FIR as well Complain in BANK(SR[protected].and send FIR copy to Debit Recon team they given me time for 8th july which have already gone and Debit Recon team did not make a single call to me.
So plz help me .

Regards

Adarsh
[protected]

Although it's regd as an Indian Private Bank this's nothing but A FOREIGN BANK to suck Indian blood & embezzle the ill-gotten wealth to its Foreign Masters .. They withheld my Principal amount of Rs 50,000 + interest of 17K, in the fond hope that I'd renew AT THEIR PITTANCE OF INTEREST RATE and when disappointed, despite my clear advice to remit the proceeds by the ECS/NEFT mode, they sent the interest warrants deliberately so as to ENJOY MY MONEY FOR FOUR FULL DAYS .. They're BLODD-SUCKERS .. Prospective Indian Customers shd BEWARE of their loot-maar and shd NOT fall prey to their freebies like DHONI-WATCHES/other peanuts, tempting advts, etc. How I wish that they wound up this bank manned & managed by the scoundrels/bluff-masters, from the sacred Indian soil .. this would have happened 3 yrs back .. but for the personal appeal of the then Finance Minister to back it up -- maybe to oblige his buddy K V Kamath !!

I am Jayanthi, from Chennai I had issued 2 cheques as settlement amount towards the above mentioned credit card to your collection executive on 05.06.2010 sent by Mr.Prem Anand Manager ([protected]).

He had informed me over phone that he has settled my amount to Rs. 9,400/- as settlement amount and requested me to issue 2 cheques amounting to 4700/- each cheque. He wanted current dated cheque since I am out of job and insufficient fund I had requested him to consider post dated cheque which he agreed and request me had over the same to collection agent at my door step. When I asked for the receipt he said that he would bring the letter for full settlement and receipt in the evening

Its almost a month and I am yet to receive the settlement letter or receipt.

It is being found that the cheque has been overwritten on the date and my signature forged by your office. I was shocked to see that the amount being debited to my account on 22.06.2010, since I had the first cheque dt.10.07.10, I requested the bank to forward me the cleared cheque copy in which I found that the date has be tampered and signature forged. I did not except this kind of action from a reputed bank. I do not understand how he can fool an educated person.

To unable any further problems I have given a stop payment for the above mentioned cheque dt.10.08.2010. I need a written explanation for this and sorry to say that I will not pay any further amount on the credit card dues.

Sir


I Mr. Pranjit Choudhury worked with ICICI Bank as a CPA Executive , PF NO- MH/47808/10655 have applied PF on dated 10.01.2008 but till now I have not received my PF. I also use email id- epfigms.gov.in for complaint. My Complaint No is –SROKN/E/2010/000385, But showing status – Member A/C no not mention .Moreover my colleague have already received their PF.

Therefore request you to look into this matter on urgent basis and credit my PF amount to the Bank A/C N[protected] ICICI Bank )


Thanking You
Pranjit Choudhury
M No - [protected]

Sir,
For your information i was having a credit card no.[protected] and it was being used by me till year 2009 and i was having and outstanding amout for which i got a call and there executice came to me and i paid rs 5000 and they told me that now there will be no charge taken from me as this will be the final amout but after that also i was getiing the statement having the addition of late fees and interset and than they proposed me for the full settlement by call and send there executive to me whom i paid Rs 1400 rs and also got settlement letter also but after some time they againg started to send the statement with the due amont which was actually only late fees and interest whjich i already paid to them and when i claimed to them by showing the settlement letter they told that this is fake as they not gave me the receipt they only gave me letter while settlement so i realized my fault once again and asked them to tell me the payment to be paid and they proposed for settlement by paying Rs.2400/- and i became ready but when they came to know that i am having salaried account no.[protected] in ICICI they blocked my accout and done stop payment for the harrasment and than Mr N Agarwal a manager of recovery division who is at 5th floor of ICICI bank at derby center parade kanpur asked me to pay either 7000/- rs for the account unblocking or to pay a fixed percentage to him for make settlement as he only proposed me for settlement and and assured me for it but afterwards he gave me a letter in which he declined the proposal by saying that they cannt do . But if there was not a procedure of settlement than why did they proposed me and send letter. But as i was not ready to give any amout to any person so i gave the whole amout in which about 2300/- was my usage and rest was late fees or interest whic they were telling not to pay before they were unknown about my salary account.
Sir i only want to know that please ask them if there is no procedure of settlement than why they done it before for which they gave me letter and after that thsi year why did they proposed me for settlement before knowing about my salaried account in ICICI and on which behalf they declined the offer of settlement which i was ready to pay.. Why this dual type of services are being provided to there customers that for outer defaulters they do settlement but for customers they block there account harrash them and than either they ask for bride percentage or they use to deduct the payment from saving or salaried account.. Sir waiting for your valuable reply and action.
Thanks
Regards
Gaurav Shukla
Account no.[protected]ICICI bank)
contact details-([protected]) kanpur
email id- [protected]@yahoo.com

The following is the letter of complaint sent to ICICI Prudential Life Grievance Cell :

Dear Grievance Cell, re: Special Claim for harassment and loss

I write this to find out what claim am I entitled to on account of harassment and loss to me caused by your untrained staff and your damaging systems.

I am indeed very harassed over the last three months by the wrong commitments made to me by officers of different offices of ICICI Kolkata . As a result I have landed in financial troubles in terms of loans and borrowings, when my own money should have been readily made available to me.



1. On the 27th of March I went to your ICICI , AJC Bose Road office to find out about the status of my Life Time Super Pension Policy No: 05600950. I was told to stop the payment for the policy and instead take a new policy by the name of Pinnacle. I declined.

2. I enquired about the redemption of Life Time Super Pension Policy No: 05600950, and I was told to pay 2 more premiums till, May 2010. I went in May and I was given a PAYOUT form to submit in 1st week of June 2010 Since I was to get money by the 10th of June 2010, I made my financial arrangements accordingly. I went in the 1st week of June 2010 and I was told it is not possible and I have to pay one more month premium. Which I ultimately paid.
Feedback : Why are your staff not trained on the products.

3. Since the person was not able to solve my problem , I went to JL Nehru Road Branch and met Mr. Nirmalya Auddy, to find out where I can get it done. He spoke to someone at your ICICI HO on phone, and told me that he will do it in 4 days. Again I re-arranged my financial arrangements accordingly.

Feedback : when an executive cannot do it why do they have to lie.

4. I met him the next day and he told me it will not be done. I had to borrow money to cover up my expenses.

5. Your respondents on email were not able to help me either despite my repeated complaints, which you can check with the customer care department. When I put forward a query , they would reply on some other totally irrelevant topic , most of the time, especially “ we will respond to you within 6 working days”. In this age that is a century.

6. Feedback : Your service department is not functional and is totally irrelevant.

7. Getting no suitable help from customer care department via email [protected]@icicprulife.com I was forced to contact other offices of ICICI to get some help.

8. Lastly I went to 38, Chowringhee Road, Kolkata – 700 071. Hoping that this time, atleast I will get help. Mr. Subhankar Ghosh helped me with the payout form and promised me that it would be deposited on 30th June 2010. I met him on that date and he promised that he would deposit it today or tomorrow, where I can get the highest value. I met him again on the 6th to confirm and he said it has been done on the 1st of July 2010. I was happy.

9. I received a call from HO( I was told that the call is being recorded) on the 30th of June 2010 , guaranteeing me that the redemption amount will be transferred to my account in four days.

10. When the amount did not get transferred to my account, I met Subhankar again and I was told that it has been deposited on 1st July2010. I asked for the acknowledgement slip and I was told it is an online one. I repeatedly met him to talk about the redemption and transfer of money to my account. But felt there was something wrong.

11. I kept on repeatedly writing to [protected]@iciciprulife.com regarding the redemption and transfer , mostly getting irrelevant response,

12. I received an email response that the money will get transferred on the 16th of July 2010.

13. On the 14th of july 2010, I received a call from your HO no: [protected] at 18.58.38 p.m. stating that the policy was deposited only on the 8th of July and not the 1st of July 2010 , as told to me. And the payout will be made in 2 days time, i.e. the 16th of July 2010.

I am sure now you will definitely agree that I have been thoroughly misinformed from all sides, leading to tremendous harassment , unnecessary running around and monetary losses as I had to loan money to meet my expenses..


The Final Question : I therefore request you to inform me what special claim I am entitled to ? …… for the undue harassment and financial losses I had to incur on account of the untrained staff, inept systems, false commitments, delayed service , irrelevant email service through [protected]@iciciprulife.com. I , as a customer should not suffer on account of ICICI’s faulty systems.

Kindly get in touch with the customer care department, check my emails and their responses, and listen to the recorded conversations between ICICI Head Office Customer Care Cell and me , and then assess what additional and special compensation I am entitled to .

Yet to receive Form 16A till date (11.7.2010) though the last date for filing return is 31.7.10. True I didn't respond to your letter (Ref. No.F/P/E/4270 dt.8.5.10) by sending Form 15 G/H within the stipulated date simply because I am an income tax assessee and hence ineligible to claim any exemption for TDS. That doesn't preclude you to deduct tax and send Form-16A. Since it is quite late, kindly send a soft copy by email followed by a hard copy by post/courier.
Thanking you,
Yours faithfully,
Dr. Ashok Kumar Das, Tel:[protected]/ M-[protected]
111 (3556/1798), Ratnakarbag-1 Email ID: [protected]@yahoo.co.in
Tankapani Road, Bhubaneswar-751018

sir,
i am ritesh gupta. i want to make you know that earlier i was found defaulter in icici credit card facility. Thereafter i contact to bank for solving my matter. As a result of which i have received non objection certificate from bank.

Also i want to make you know that when i had applied for home loan in Bank at that time bank had infomed me that my credit status as per your records was came in defaulter list, but at that time i have already cleared my matter i.e on[protected] in ICICI BANK ,that indicates me that you have not been update my record .

so i humbly request you that please clear my credit status so that i can apply for loan

your quick response for looking in to my matter will be highly appreciable.

thank you
ritesh gupta PAN NO.:- ADKPG5488R
jodhpur (raj.) E-MAIL :- [protected]@yahoo.com

I LOST MY ICICI BANK DEBIT CARD ON 10.07.2010 AT 8.00 PM. I REQUEST YOU TO BLOCK MY CARD IMMEADIATELY

Dear Sir/Madam,

The ICICI Bank Car Loan Account number is LADEL[protected].

I HAVE CLOSED MY Loan on June 08, 2010 by paying the late charges.
Foreclosure Statement as on May 31, 2010: Rs. 488,916.68.
Total Amount Paid through DD number: 140625: Rs. 4,90,128.


The ICICI Bank Branch where I gave request is: DLF Phase-1, Gurgaon, Haryana.
The Demand Draft submitted to Mr. Manoj Thakur at the same branch who had issued me the Foreclosure statement prior to close the loan.

All of sudden, I came to know that the loan account has not yet closed.

Could you please look into this matter with the utmost priority as I have not getting any response from ICICI after clearing all my dues.

I have attached the Foreclosure statement issued by ICICI Bank and the payment receipts for the same.

Regards
Vikram Anand
Contact Number: +91-[protected]

Dear Sir,
I was having Icici tax saving bonds-012005-TSB-TWO,which were alloted to me on 11/03/2005,having Bondholder
no.[protected] and certificate no.-50021 and distinctive nos.[protected] bonds) in the name of MONA PRASHAR.Redemption date was 11/03/2010.I got the redemption amount Rs.39,180/-(Thirty nine thousand one hunred eighty only).It seems that you have deducted TDS of Rs.1,020/-(Rs.one thousand twenty only),but i have not received TDS certificate and the same also is not reflected on the Income Tax site on TDS depositd.You are requested to send TDS certificate to me at the given address below and also update the same on income tax deptt.Once again i am attaching herewith my PAN Copy.
Thanking you in anticipation.
Yours,
Mona Prashar
1175,Universal Enclave,
Sector-48 B,
Chandigarh-160047
(U.T)

I Arvind Kumar Rai Sharma had purchased 05 Tax Saving Bonds on 30.04.2005 with the below mentioned reference:
Bond Holder Reference:H[protected] & H[protected]
Redemption Date:30.04.2010

Address at the time of Application: Arvind Kumar Rai Sharma
Bihar Caustic & Chemicals Ltd PO Rehla Dist. Palamau
Jharkhand 822124

Current mailing Address: Arvind Kumar Rai Sharma
Manager- Materials
Ultratech Ceme nt Ltd. P.O. Kovaya 365541
Dist. Amreli -Gujarat

I am Mr. Sunny Kala working with NDPL. I am having my Salary account with ICICI bank, whose account no is[protected]. One year back I booked railway tickets from my ICICI credit card then after a month I cleared that amount as well but after 6 months I got a call from your credit card department they were saying that my credit card amount is due I told them that I have already cleared that amount. Then today (10th Jul’10) when I checked my debit account it showed me a debit of Rs. 8000/- . I check my account details through internet baking but it was not showing any transaction. I called your CCE he told me that this transaction is made for non payment of my credit card bill. But I am not getting that why this particular transaction has been made as I have already cleared my credit card bill.

A strong action should be taken for these silly things as it causes mental harassment. If ICICI bank will not do any thing on this I will definitely drag them to the court. This is not at all acceptable all time.

Look into this ASAP and get back to me.

Sunny Kala
Mobile no: [protected]

> On our : PLATINUM CREDIT CARD NO.[protected]
Statement Dt Jun 29,2010
we cancilled tickets of Rs 12654.00 out of the same we use ATM for withdrawal of our Cr Balance Rs 12500.00. You charge a fee of Rs 312.50 + ST Rs 32.19.
How you can charge for withdrawal of our credit balance I am not using your cash withdrawal

I want to file a complaint against ICICI bank as there were Fraudal online transactions from my account due to failure of ICICI bank online security system.
Trailing mails shows the compete history of my case.
Kindly guide me that how can I get my money back.

Regd's

SAURABH GUPTA
For
JAYPEE ASSOCIATES LTD.

--- On Fri, 11/6/10, Mr saurabh gupta <[protected]@yahoo.co.in> wrote:


From: Mr saurabh gupta <[protected]@yahoo.co.in>
Subject: Fw: RE:'ICICICARE=[protected]' fraud transaction from saving account
To: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
Cc: [protected]@icicibank.com
Date: Friday, 11 June, 2010, 1:22 PM




Regd's

SAURABH GUPTA
For
JAYPEE ASSOCIATES LTD.

--- On Fri, 11/6/10, Mr saurabh gupta <[protected]@yahoo.co.in> wrote:


From: Mr saurabh gupta <[protected]@yahoo.co.in>
Subject: RE:'ICICICARE=[protected]' fraud transaction from saving account
To: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
Date: Friday, 11 June, 2010, 1:11 PM


Dear Mr. Deepak,
As in the trailing mail you asked me for 5 more days for your process which have already passed and I have not recieved any detail from your side.

I am finding that your bank is not supporting me as they can. I demanded for the details of POOL ACCOUNT of dealer through which the money was transfered to vodafone but your branch representatives always say that they are trying for details.
I do not understand wether it is your procedure or negligence of your representative but definately in both the cases it will force me to go for legal way & media to get my money back from your bank.
As it is definate that security of your bank has been cracked and there is no fault of end user i.e. me, so you are kindly requested to provide me the account detils of dealer of vodafone so I can process the Matter LEGALLY and with the help of media.


Regd's

SAURABH GUPTA
For
JAYPEE ASSOCIATES LTD.

--- On Fri, 4/6/10, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:


From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' fraud transaction from saving account
To: "Mr saurabh gupta" <[protected]@yahoo.co.in>
Date: Friday, 4 June, 2010, 2:21 PM


Dear Mr. Gupta,

We value your relationship with ICICI Bank.

We assure you that your concern is of top priority for us.

We will respond to you within 5 business days.

Sincerely,

C Deepak
Customer Service Officer
ICICI Bank Limited



"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----
From: Mr saurabh gupta ([protected]@yahoo.co.in)
Date: Friday, May 07, 2010 11:40 AM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Cc: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: fraud transaction from saving account

Date:[protected]

To

The Branch Manager

ICICI Bank



Dear Sir



Sub: Fraud fund transfer through my Savings account no.[protected]



This is with reference to complaint no. SR[protected] registered to ICICI bank customer care on 3rd May 2010. In which I have informed the bank about fraud payments from my bank account without any information to me. I have also given the written complaint to the branch manager of my native branch (sec-63 noida).



Since more than 72 hours have passed and no action has been taken by bank authorities.

I have not received any enquiry or information call from the bank.



I would like to mention that:



1 I have neither received any call from your bank about such transactions being done as it was not usual transfers from account.


2 Total sum of Rs. 46,169.00/- has been debited from my account without my knowledge.



In the light of above, I think that this is harassment by the bank upon me.



Despite all that, I am willing to get resolve the matter with the bank. In this respect, I request you to first of all provide us with the complete details of the transfers and account numbers where the transfers have been done.



I went to the ICICI Bank Branch at Sec 63 noida met Mr. Anand over there and he told me that the transfers have been done to Vodafone through Internet banking, same was told to me by your customer care when I registered a complaint. But when I made a call to customer care cell of ICICI bank on 5th May 2010 to get the status of my complaint your representative told me that transaction have been done to some personal account and not the Vodafone and bank name and account have not been updated yet.


I have also instructed by Finance Department to look into this matter since it’s a corporate account and have strongly recommended them to close the dealings with ICICI Bank and the same will be recommended to my friends and relatives who are holding any type of relationship with your bank



I would request you to reply back to me in writing within 7 days failing to which will force me to launch a complaint with the consumer forum.



Thanking You




SAURABH GUPTA
For
JAYPEE ASSOCIATES LTD.





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