| Address: Mumbai Suburban, Maharashtra |
DATE:23/08/2010.
DEAR SIR / MADAM,
PLEASE REPROCESS MY REQUEST DATED 19-20AUGUST10 AND 22AUGUST10 [RECONSIDER].
YOURS SINCERELY,
RAMESH K.B.
[protected]
TO,
(1)CARD CARE,
ICICI BANK LTD.
(2)OXYCASH- MERCHANT.
(3)TRAVEL BOUTIQUE ONLINE- MERCHANT.
DATE:22 AUGUST 2010 (SUNDAY).
DEAR SIR/MADAM,
PLEASE PROCESS REFUNDS AND SETTLEMENT.
I HAD NON RECEIPT OF DELIVERY.
SOMEBODY USED MY CARD ACCOUNT IN FRAUDULENT WAY (FOUL PLAY).
[PLEASE PROCESS RECOVERY OF PAYMENT FROM DEFAULT CLIENT TO WHOM ACTUALLY SERVICE DELIVERED BY MERCHANT.]
PLEASE HELP.
YOURS SINCERELY,
RAMESH K.B.
---
SET:3
TO,
ICICI BANK LTD. MUMBAI,INDIA.
ICICI CREDIT CARD DEPARTMENT.
CUSTOMER CARE EXECUTIVE,CUSTOMER RELATION MANAGER,
customer.[protected]@icicibank.com,[protected]@icicibank.com,headcustomer.[prote...⇄
[protected]@icicibank.com.
COPY TO:[protected]@icicibank.com
DATE:24APRIL2010.
DEAR SIR/MADAM,
PLEASE SEE COPY ATTACHED PREVIOUS EMAIL.
(1) BY CREDIT CARD COMPANY FOLLOWING ENTRY REFLECTED,READ ON 24APRIL2010 1.06PM BY
EMAIL:
20/04/2010 5000 OXICASH-BILLDESK,
20/04/2010 8461 TRAVELBOUTIQUE ONLINE-
20/04/[protected] TRAVELBOUTIQUE ONLINE
20/04/2010 $1 PAYPAL ,
20/04/2010 1657.51 PAYPAL *PEOPLE NTK
IN DETAIL:
20/04/2010 $1 PAYPAL
20/04/2010 85326960110015362834739 PAYPAL *PEOPLE NTK 1,657.51
20/04/2010 75425310110650107800139 OXIGEN INFOVISION PVT 5,000.00
20/04/2010 75425310116690140900029 TRAVELBOUTIQUE ONLINE- 16,148.00
20/04/2010 75425310116690140900011 TRAVELBOUTIQUE ONLINE- 8,461.00
(2)PLEASE BILL THE AMOUNT COMPULSORY FOR THE ABOVE ENTRY TO WHOM SERVICE DELIVERED.
ALL THIS DUES SHOULD BE RECOVERED FROM THEIR ACCOUNT IDENTIFIED FOR DELIVERY, AVAILABLE
BY MERCHANT,THEY MISS-USED MY CARD DATA
AND PURCHASED ABOVE SERVICES.
(3)ALL MERCHANT INVOLVED SHOULD BE NOTIFIED.
(4)MAXIMUM HELP BY YOUR BEHALF IS REQUESTED TO SOLVE THE DISPUTE.
THIS IS FOR YOUR KIND INFORMATION AND FURTHER NECESSARY/DESIRED ACTION.
NICE TO WRITE YOU.
YOURS FAITHFULLY,
RAMESH K BOBADE.
[protected]
Dear Mr. Bobade,
We acknowledge receipt of your e-mail of August 19, 2010 addressed to Head Service Quality regarding your ICICI Bank Credit Card.
We reiterate that the 3 disputed transactions as confirmed from our records, has been effected on your subject Card. We would like to clarify, that the above transactions have undergone a 3D Secure Authentication, which is a second level authentication specifically built in for online transactions done through Merchant Websites. It may be noted, that apart from the Card Verification Value (CVV) and Expiry date on your Credit Card, your personal 6 digit 3D Secure PIN was also required for effecting the said transactions.
The 3D Secure PIN is purely personal and privacy to the customer and would not be known to anybody, unless compromised otherwise. The Card holder is responsible for the security of his/her Card along with his/her personal 3D Secure PIN and should therefore take all possible steps towards ensuring the safe-keeping thereof. The Bank does not incur any financial liability arising out of the misuse thereof by unauthorized persons.
We confirm, that the transactions were allowed as the system is CVV, Expiry Date and 3D PIN specific and not person specific. We reiterate, that as the transactions were qualified by information strictly personal to you, the Bank is therefore precluded as per industry guidelines to repudiate the transaction with the Merchant on the basis of your dispute.
We therefore regret to inform you, that the Bank will not be able to accede to your claims with regard to the disputed transaction.
We request you to take up the issue with the merchant and if no resolution is given, please take assistance of cyber crime police for further verification and recovery of the disputed amount.
In view of the reasons cited above, we advise you to meet this explanation with reason and acceptance.
We affirm that ICICI Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interests of its customers.
We have attached the supporting documents for your reference.
The outstanding balance due on your ICICI Bank Credit Card 5176 xxxx xxxx 6003 is Rs. 38,346.46 as on August 20, 2010.
We request you to make the payment of the outstanding balance on your credit card account to avoid levy of financial charges.
We hope you would meet the above explanation with understanding and acceptance.
Sincerely,
Arunjyothi E
Office of Head Service Quality
CONFIDENTIALITY INFORMATION AND DISCLAIMER
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."
[protected]-
TO,
ICICI BANK LTD,MUMBAI,INDIA.
ICICI CARD CARE,
CUSTOMER CARE,
ALL CONCERNED.
DT: 19-20/AUGUST/2010.
SUBJECT:(i)CREDIT CARDS/INTERNET TRANSACTION DISPUTES-REFUNDS/SETTLEMENT.
(ii) SR[protected] DATED '19 AUGUST 10'.
REFERENCE: YOUR LETTER DTD 11 AUGUST 10, RECEIVED THROUGH BLUEDART.
[protected]
DEAR SIR/MADAM,
IN THE SAID LETTER YOU INFORMED THE INTERIM CREDIT GIVEN HAD BEEN
REVERSED.
THIS HAS BEEN WRITTEN FOR THE SETTLEMENT AND CLOSURE OF CASE.
(1)
ON 20 APRIL 10, THE TREATED SUSPICIOUS CALL RECEIVED ON MY MOBILE PHONE
HAD BEEN REPORTED TO CARE SAME DAY IMMEDIATELY.
THE PERSON INSISTED SHE WERE ICICI OFFICER AND CALL WAS SERVICE ISSUE
CONFIRMING CARD ACCOUNT.SHE/THE CALLER HYPNOTIZED ME AND FORCED ME TO
REGISTER FOR MASTER CARD 3D SECURE.
(2)MASTER CARD 3D SECURE SERVICE WAS NEWLY LAUNCHED AND I HAD NO
INFORMATION REGARDING THIS SERVICE,ACTIVATION PROCESS AND THE NEED FOR.
PLEASE NOTE.
(3)THE PERSON WAS REPEATING MY CARD ACCOUNT DETAIL SUCH AS NOS,VALIDITY
AND ASKED MY SENSITIVE INFORMATION SUCH AS MY ADDRESS,PHONE.
(4)PLEASE ENSURE I HAD NOT PROVIDED LOGON INFORMATION.
WHEN I TRIED TO OPEN MY ACCOUNT ON WEB ICICI BANK 3D SECURE SECTION, I WAS
UNABLE TO LOGIN.
THEN I CALLED THE CUSTOMER CARE , THE EXECUTIVE REPORTED THAT SOME
TRANSACTION ENTRY HAPPENED.WHEN I LOGED TO EASY STATEMENT STILL NO ENTRY
FOUND.AGAIN I CALLED CARE AND REPORTED.
PLEASE NOTE.
(5)TILL 9PM ON 20 APRIL 10 NONE OF ENTRY FOR TRANSACTION REFLECTED ON EASY
STATEMENT ON WEB ICICI BANK.
(6)ICICI BANK AUTHORITY CAN BE ABLE TO STOP THE PAYMENT THAT TIME, IF
PAYMENT PROCESSED REFUNDING CAN BE PROCESSED,REPORTING MERCHANT FOR STOP
DELIVERY AND TRACE DELIVERY ADDRESS CAN BE PROCESSED.
(7)ICICI CARD CARE ASKED ME TO WRITE DISPUTE LETTER AND ON SAME DAY
20APRIL10,IT WAS SENT TO CARD CARE 7.30PM ONWARDS BY REGD EMAIL FOR EARLY
ACTION/INSTANT/READY INFORMATION.
PLEASE NOTE.
ISSUE HAS BEEN BROUGHT FORWARDED TO YOUR END FOR EARLY SETTLEMENT/REFUNDS
AND CLOSURE OF THE CASE.
THIS IS FOR YOUR KIND/INSTANT INFORMATION FOR RESOLUTION AND REVOCATIONS.
PLEASE EXPEDITE.
YOURS SINCERELY,
RAMESH K BOBADE.
MOBILE: [protected], [protected]@rediffmail.com.
COPY-
TO,
ICICI BANK LTD. MUMBAI,INDIA.
ICICI CREDIT CARD DEPARTMENT.
CUSTOMER CARE EXECUTIVE,CUSTOMER RELATION MANAGER,
customer.[protected]@icicibank.com,[protected]@icicibank.com,
headcustomer.[protected]@icicibank.com.
COPY TO:[protected]@icicibank.com
[protected]
TO,
Cyber Crime Investigation cell,
Annex III, 1st floor, Office of the Commissioner of Police,
D.N.Road,
Mumbai - 400001 .
DATE:07/08/2010.
SUBJECT: (FOUL PLAY} UNAUTHORIZED INTERNET TRANSACTION DISPUTES/REFUNDS. AT YOUR DOOR FOR HELP,RESOLUTIONS AND REVOCATIONS (MODIFIED).[ LAUNCH OF FIR ].
[protected]
TO,
CBI MUMBAI,CID MUMBAI,RTI(INDIA).
DATE:21/04/2010.
DEAR SIR/MADAM,
SINCE THE ISSUE/DISPUTE IS HOT SUSPICIOUS AND HIGHLY DOUBT/DANGEROUS, IT IS FORWARDED TO COMPETITIVE AUTHORITY FOR INSTANT INFORMATION,RECORD AND URGENT DESIRED ACTION IN THIS REGARD FOR FURTHER SOLUTION.
THANKING YOU.
NICE TO WRITE YOU.
YOURS FAITHFULLY,
RAMESH K BOBADE.
COPY ATTACHED BELOW .
[protected]
NOTE: SET 4,ITEM NO 10 MODIFIED.
[protected]--
SET:1
TO,
ICICI BANK LTD,INDIA.
CUSTOMER CARE,
CARD CARE.
DATE- 28/JULY/2010.
SUBJECT: UNAUTHORIZED/THREATED INTERNET TRANSACTION DISPUTES/REFUNDS.
ENTRY REFLECTED ON 24 JULY 10:
20/04/2010 OXIGEN INFOVISION PVT, MUMBAI 5000.00
>20/04/2010 TRAVELBOUTIQUE ONLINE-, MUMBAI 8461.00
>20/04/2010 TRAVELBOUTIQUE ONLINE-, MUMBAI 16148.00
THIS IS FOR YOUR KIND INFORMATION, RECORDS.
THIS IS FORWARDED FOR SOLUTIONS/RESOLUTIONS AND REVOCATIONS.
YOURS FAITHFULLY,
RAMESH K BOBADE.
MOBILE: 0091 [protected], EMAIL: [protected]@rediffmail.com .
[protected]-----
TO,
ICICI BANK INDIA LTD,
ICICI CARD CARE,
MUMBAI.
ALL CONERNED.
DATE: 16/07/2010
20/07/201010
SUBJECT: AN APPEAL TO ICICI CARD CARE.
DEAR SIR/MADAM,
WITH REFERENCE TO SAID INTERNET TRANSACTION DISPUTES.
(1)ICICI CARD SYSTEM IS EASILY RETRIEVABLE AND MERCHANTS MIGHT USE CAMERA
ENVIRONMENT.
(2)AND HENCE THE DANGER FOR MISS-USE OF DATA IS HIGH.
(3)SO THE BEARER OH SERVICE ISSUER/SERVICE PROVIDER SHOULD ACT AS
BENEFICIARY FOR THE SAID SERVICE SOLD AND PAYMENT RECEIVED FOR.THIRD PART
DEALS AND THREATS SHOULD BE TAKEN ON IF BROUGHT FORWARD AS DISPUTES.
(4)SINCE THE INFORMATION COULD BE EASILY OBTAINED, ICICI CARD CARE SHOULD
PROVIDE BETTER SUPPORT IN CASE DISPUTE RAISED FOR MISS USE OF CARD.
ICICI CARD HOLDS BEST SERVICE CENTER, IT MUST ASSURE BEST SUPPORT IF IT BRINGS
TO ITS HELP COUNTER DESK AS DISPUTES.
(5)CASE IS TOTALLY UNDER ICICI CARDS JURISDICTION
(6) THREAT ATTEMPTED ON 20 APRIL 2010 FOR THE SAID ISSUE IS REPORTED CARD CARE
ON SAME DAY WITHIN FIVE-SIX HOURS.
(7)AND REFUND SLIPS SHOULD BE ORDERED FOR, INFORMED TO ICICI CARD CARE.
(8)SINCE IT IS CREDIT ISSUE AND SUPPORTS MY SAVINGS, IT IS HUMBLY REQUESTED TO
RELEASE MY BLOCKED CREDIT LIMIT.
(9)AGAIN I HUMBLY REQUEST ICICI CARD CARE FOR SOLUTIONS AND REVOCATIONS.
(10)I ENSURE MY ALERTNESS IN FUTURE AND LEARNT POLICY ISSUES INCLUDING CARD
PROTECTION.
ALSO I REQUEST CARD CARE TO BRING SUCH ISSUE ON FRONT FOR BETTER
UNDERSTANDING OF ITS CUSTOMERS.
THANKING YOU/ NICE TO WRITE YOU.
YOURS FAITHFULLY,
RAMESH K BOBADE.
MOBILE: 0091 [protected], EMAIL: [protected]@rediffmail.com .
[protected]-------
CHECKLIST:
(REPRESENTATION)
(1)
THREAT ATTEMPTED ON 20 APRIL 2010 BY MOBILE PHONE, THE DEFAULT SAID NUMBER
REPORTED TO CARE.
(2)
IN THE SAID CASE INVESTIGATION TEAM HAD TO VERIFY THE CONTENT.
THE DATA STOLEN PERSON COULD BE TRACED EASILY.THE NEXT JOB REMAIN FOR
WHOM SERVICE PURCHASED ACTUALLY AND DELIVERED FOR, BY MERCHANT.(SERVICES
DEMANDED FOR)
(3)ALSO I INFORMED/INSTRUCTED TO THE BANK FOR THE ARRANGEMENT OF STOP
PAYMENT OPERATIONS. OR AND IF THE REFUND SLIPS SHOULD BE ORDERED IF PAYMENT
PROCESSED.
(4)YOU REMAIN ONLY HELP AUTHORITY IF THE ENTIRE ISSUE IS DECLARED AS THREAT
ATTEMPT/DISPUTE ISSUES. YOU COULD BE ABLE TO FIX LIABILITY FOR PAYMENT IN THE
BENEFIT OF CARD MEMBER.
[protected]
TO,
ICICI BANK LTD,INDIA.
ICICI CREDIT CARDS,
CUSTOMER CARE.
MUMBAI-INDIA
DATE:
08/07/2010.
SUBJECT: YOUR LETTER DATED 5/07/10, SENT THROUGH BLUE DART COURIER RECEIVED
ON 07/07/10.AWB NO [protected], REF:[protected].
REFERENCE: QUERIED TRANSACTION PERTAINS TO CARD NO: [protected].
DEAR SIR /MADAM, (CUSTOMER CARE OFFICER)
--------
NAME OF MERCHANT: M/S PAYPAL *PEOPLE NTK
DATE: 20/04/10.
AMOUNT: RS 37.26
THE ABOVE TRANSACTION IS DECLARED AS DISPUTE./THE ABOVE TRANSACTION IS
STILL DISPUTED BY ME.
--------
THIS IS FOR YOUR KIND INFORMATION,RECORDS.
THIS IS FORWARDED FOR SOLUTIONS AND REVOCATIONS.
THANKING YOU.
YOURS FAITHFULLY,
RAMESH K BOBADE.
CURRENT CREDIT CARD NO: [protected].
[protected]@rediffmail.com, [protected].
[protected][protected]--
SET:2
[protected][protected]--------
SUBJECT: THIRD PARTY NOT UNIDENTIFIED,ENTERED INTO MY PRIVACY AND SECURE AREA OF CREDIT
CARD ACCOUNT,INQUIRED SENSITIVE DATA BEING SERVICE ISSUE CALL TO BE CONFIRMING,AND
PURCHASED SERVICES ONLINE FOR DELIVERY FOR THEIR USE AT THEIR COUNTER.
[protected][protected][protected]
DATE:05/07/2010.
MONDAY- (SOMWAR).
DEAR SIR/MADAM,
THIS IS IN REFERENCE TO,
(1)ON 02/07/10 ,INTERIM CHARGE BACK DEBIT ENTRY RS 1657.51(DR)
(2)ICICI CREDIT CARD NO:[protected](BLOCKED)
----
ISSUE IS AGAIN BROUGHT TO "ICICI CREDIT CARDS" .
DECLARATION :
(a)SERVICES ARE NOT PURCHASED BY ME NOR THE DELIVERY FOUND TO ME FOR MY
PERSONAL OR FAMILY OR OFFICIAL USE.
(b)SO THE PAYMENT I CANNOT AFFORD FOR UN-NECESSARY USE.
(c)ALL REPORTING DONE TO ICICI BANK CUSTOMER CARE WITHIN 8-9 HOURS.
ON THE SAME DAY 20/04/10 AND CUSTOMER CARE ASKED FOR HELP.
(d)MERCHANT'S COUNTER ARE OUT OF MY REACH AND NON TRACEABLE SINCE LACK OF ABILITY.
(e)SUSPICIOUS CALL DONE TO MY MOBILE PHONE WAS INSISTING SHE/HE WERE ICICI OFFICER AND
CALL WAS SERVICE ISSUE CONFIRMING CARD DETAILS.
SHE/HE ASKED ME FOR THE SENSITIVE INFORMATION.
SERVICES PURCHASED BY SHE/HE,DELIVERED AT THEIR PREMISES, AND HENCE THEY ARE LIABLE FOR
THE ENTIRE/WHOLE PAYMENT FOR THE DISPUTE RAISED.
(f)I AM NO WAY FAMILIAR TO THE PERSON WHO INQUIRED THIS ATTEMPT. AND IN GOOD FAITH I
TALKED TO THE CALLER BEING SHE/HE WAS ICICI OFFICERS.
(g)THIS IS FOR YOUR KIND INFORMATION AND URGENT NECESSARY ACTION.
----
(I)I, RAMESH K BOBADE, HUMBLY REQUEST ICICI BANK TAKE NOTE OF REQUEST TO RELEASE THE
BLOCKED CARD LIMIT.AND HOLD THEM RESPONSIBLE TO COMMIT CRIME SUCH TO ASK ,BEING DARED,
SENSITIVE INFORMATION BY INSISTING COMPETENT AUTHORITY TO DEAL.
THAT'S ALL.
(II)ADVISE ME FOR MY CO-OPERATION WITH OFFICERS,DEALING THIS ENTIRE ISSUE FOR
RESOLUTIONS AND REVOCATIONS ON FAIR-GOOD-USE POLICY NORMS. ALSO ADVISE ME TO CONTACT HIGH
LEVEL OFFICERS WHO SOLVED SUCH TYPES OF DISPUTE CASES EARLIER.
(III)I WILL PURELY CO-OPERATE WITH YOU SINCE IT SUPPORTS MY SAVINGS AND CREDIT ISSUE.
-----
THANKING YOU.
YOURS FAITHFULLY,
RAMESH K BOBADE
CURRENT CREDIT CARD NO: [protected].
[protected]@rediffmail.com, [protected].
[protected][protected][protected][protected]
29APRIL2010.
DEAR SIR/MADAM,
AS PER YOUR INSTRUCTION SCANNED COPY OF DISPUTE FORM FORWARDED FOR FURTHER SOLUTION.
YOURS FAITHFULLY,
RAMESH K BOBADE
[protected][protected][protected][protected]
On Tue, 27 Apr 2010 20:40:49 +0530 wrote
>
Dear Customer,
>
>We refer toour earlier e-mail of April 21, 2010 regarding your ICICI Bank Credit Card
Account 5176 xxxx xxxx 6003.
We have attached the CardMember Dispute Form (CDF).
Sincerely,
D. Sri Lalitha
Office of Head Service Quality
CONFIDENTIALITY INFORMATION AND DISCLAIMER
"
[protected][protected]--------
SET:3
TO,
ICICI BANK LTD. MUMBAI,INDIA.
ICICI CREDIT CARD DEPARTMENT.
CUSTOMER CARE EXECUTIVE,CUSTOMER RELATION MANAGER,
customer.[protected]@icicibank.com,[protected]@icicibank.com,headcustomer.[prote...⇄
[protected]@icicibank.com.
COPY TO:[protected]@icicibank.com
DATE:24APRIL2010.
DEAR SIR/MADAM,
PLEASE SEE COPY ATTACHED PREVIOUS EMAIL.
(1) BY CREDIT CARD COMPANY FOLLOWING ENTRY REFLECTED,READ ON 24APRIL2010 1.06PM BY
EMAIL:
20/04/2010 5000 OXICASH-BILLDESK,
20/04/2010 8461 TRAVELBOUTIQUE ONLINE-
20/04/[protected] TRAVELBOUTIQUE ONLINE
20/04/2010 $1 PAYPAL ,
20/04/2010 1657.51 PAYPAL *PEOPLE NTK
(2)PLEASE BILL THE AMOUNT COMPULSORY FOR THE ABOVE ENTRY TO WHOM SERVICE DELIVERED.
ALL THIS DUES SHOULD BE RECOVERED FROM THEIR ACCOUNT IDENTIFIED FOR DELIVERY, AVAILABLE
BY MERCHANT,THEY MISS-USED MY CARD DATA
AND PURCHASED ABOVE SERVICES.
(3)ALL MERCHANT INVOLVED SHOULD BE NOTIFIED.
(4)MAXIMUM HELP BY YOUR BEHALF IS REQUESTED TO SOLVE THE DISPUTE.
THIS IS FOR YOUR KIND INFORMATION AND FURTHER NECESSARY/DESIRED ACTION.
NICE TO WRITE YOU.
YOURS FAITHFULLY,
RAMESH K BOBADE.
[protected][protected][protected][protected]
SET:4
TO,
ICICI BANK LTD. MUMBAI,INDIA.
ICICI CREDIT CARD DEPARTMENT.
CUSTOMER CARE EXECUTIVE,CUSTOMER RELATION MANAGER,
customer.[protected]@icicibank.com,[protected]@icicibank.com,headcustomer.[prote...⇄
COPY TO:[protected]@icicibank.com
DATE: 20/04/2010,(TUESDAY) 7.30PM ONWARDS.
SUBJECT: DISPUTE LETTER.
DEAR SIR/MADAM,
(1)CARD HOLDER NAME: RAMESH KASHINATH BOBADE.
(2)ICICI CREDIT CARD NO:[protected].(MASTER CARD)(HP LOGO)
ADD ON CARD: [protected].
(3)PLEASE BLOCK MY CARD.(YOU ARE ALREADY BLOCKED MY CR CARD)
(4)PLEASE RESTORE MY EXISTING RELATIONSHIP WITH BILL PAY WITH (i)MTNL GARUDA AND
(ii)MAHADISCOM ELECTRICITY.
(5)SUSPICIOUS CALL ATTENDED/REPORTED BY 2.52PM 20TH APRIL2010 REGARDING REGISTER FOR
3DSECURE. THIS FAULTY MOBILE PHONE NO WAS
O[protected].
(6)AND SAME WAS REPORTED TO ICICI CUSTOMER CARE BY 2.58PM. AND ASKED THEM TO CHANGE
TPIN.
(7)CALL WAS RECEIVED AGAIN FROM O[protected] BY 3.08PM INQUIRING WHETHER I RECEIVED SMS.
(7)SMS RECEIVED BY RM-ICICIBNK BY 2.44PM INFORMING ONE TIME PASSWORD.
(8)CALL WAS RECEIVED AGAIN FROM O[protected] BY 3.08PM INQUIRING WHETHER I RECEIVED SMS.
AND ASKED TO CONFIRM FOR FURTHER PROCESS OF REQUEST.
(9)BY 7.36PM I TOLD THE CUSTOMER CARE EXECUTIVE REGARDING NON LOG IN TO 3D SECURE, SO
THE EXECUTIVE TOLD SOME TRANSACTION WERE REPORTED .ASKED THEM TO BLOCK THE
CARD.EXECUTIVE ASKED TO WRITE DISPUTE LETTER.
(10)LAUNCH POLICE/COMPLIANT-COMPETITIVE AUTHORITY/AGENT COMPLAINT ON BEHALF OF(i)ME,(ii)ICICI BANK,AND(iii)MERCHANT INVOLVED(iv)MASTERCARD.
(11)CALL REPORTED TO ICICI BANK IS AVAILABLE TO ITS RECORD.
(12)BY 3.18PM RM-ICICIBNK REPORTED SMS IF THIS WAS NOT REQUESTED BY YOU TO CALL CUSTOMER
CARE FOR ASSISTANCE.
(13)TILL 7.30PM NO TRANSACTION REFLECTED ON INTERNET BANKING USER ID-LINKING CREDIT
CARD.
(14)STOP PAYMENT,STOP DELIVERY,REPORT MERCHANT,ISSUE ARREST WARRANT FOR MISS USE OF MY
CARD DADA.
(15) ICICI FAX NO RECEIVED[protected]
(16)MAXIMUM HELP BY YOUR BEHALF IS REQUESTED TO SOLVE THE DISPUTE.
(17)MY MOBILE PHONE WAS DISCONNECTED SINCE LOW BATTERY AND COLLECTING INFO TO REPORT TO
EXECUTIVE.
(NOTE: PERSON TRIED CALL BY MOBILE PHONE NO:O[protected] WAS TALKING IN FAST
HINDI-ENGLISH NOT CLEAR VOICE.
SHE TOLD SHE WAS ICICI BANK OFFICER AND CALL WAS SERVICE ISSUE FOR CONFIRMING CARD
DETAIL,SHE INSISTED LIMIT INCREASED BY AND
ADD ON CARD BLOCKED)
THIS IS FOR YOUR INFORMATION AND FURTHER NECESSARY ACTION AND RECORDS.
NICE TO WRITE YOU/THANKING YOU FOR HAVING ME OPPORTUNITY TO WRITE YOU.
YOURS FAITHFULLY,
RAMESH K BOBADE.
(ICICI BANK CUSTOMER)
MOBILE PHONE :[protected]. RESIDENCE:[protected]. ALTERNATE MOBILE PHONE:
[protected],[protected].
EMAIL: [protected]@rediffmail.com , [protected]@rediffmail.com,
ramesh.[protected]@live.com, [protected]@live.com.
ADDRESS; 274,TRIMURTI,AZAD NAGAR,HC BANDHU MARG,MITHAGAR LINK ROAD,MULUND EAST,MUMBAI
SUBURBS,PIN 400081,MAHARASTRA,INDIA.
[protected][protected]--
COPY TO:
STATUS-SENT SEPARATELY.
--
[protected]@icicibank.com,
---
[protected]@mastercard.com, [protected]@mastercard.com, [protected]@mastercardadvisors.com, [protected]@mastercard.com, [protected]@mastercard.com, [protected]@mastercard.com, [protected]@mastercard.com, [protected]@mastercard.com, cybercell.[protected]@mahapolice.gov.in, [protected]@cbi.gov.in, [protected]@bol.net.in, [protected]@rediffmail.com,[protected]@core.nic.in, [protected]@core.nic.in, [protected]@del3.vsnl.net.in, [protected]@core.nic.in,
---
[protected]@myoxigen.com, [protected]@travelboutiqueonline.com, [protected]@travelboutiqueonline.com
Aug 13, 2020
Complaint marked as Resolved 
![State Bank of India [SBI]](/thumb.php?bname=1&src=state-bank-of-india.jpg&wmax=182&hmax=300&quality=90&nocrop=1)
We regret the inconvenience caused. Collection calls towards credit card/personal loan has been stopped. Henceforth you will not receive any call.
Regards,
ICICI Bank Customer Service Team.