ICICI Bank Complaints & Reviews

0n[protected],while checking the bal the macine debited an Amt of Rs 3500/- from my a/c whereas no money was withdrawn rather not even requested!
the details:

Bank Home Br. SBI, Main Br, LIC Building , Chawani, Kota (Rajasthan)
sbi a/c no. [protected]
sbi br code: 01534
card no.[protected]
sbi cif no. [protected]
phone no. [protected], [protected], [protected], [protected],
sbi email: sbi.[protected]@sbi.co.in
toll free[protected]

sbi customer care complaint no.:AT[protected] [protected]

Yet not rectified

ATM Slip detail: ICICI/ UCIL/ TMD/ 13:29 PM ATM ID sia no. 234, BAL. INQUIRY, SAVING,
Card no+++++++++3091
a/c no ++++++++++4821
TXN No. 7842

Dear Sir,

I bring to your kind notice that a sum of Rs.5000/- debited in our credit card account on 11/05/2010. Immediately the very next day when I came to know I had lodged a compliant in ICICI Bank, through email & over phone. ICICI Bank confirmed that they are investigating the matter, after two months they told matter went in favour of bank and provided the details of debit entries given below. I had filed an FIR with police station and submitted copy to ICICI Bank.

My card number : [protected]
Name : A. VENKATESAN
Payments made to following companies through my credit card as confirmed by ICICI Bank.
Oxigen Infovision Pvt. Ltd. Mumbai - Rs.1000-00
Reliance Infocomm Limited, Navi Mumbai - Rs.2000-00
Vodafone Payments - Mumbai Rs.2000-00
Transaction Date : 11/05/2010
* Transaction Amount : Rs.1000+Rs.2000+Rs.2000=Total Rs.5000-00
* Details of the dispute : Rs.5000-00 transaction not incurred by me
* Type of Dispute : Amounts mis-used through on line transaction

The scan copy is attached here with for your ready reference to resolve the matter. ICICI Bank had blocked my salary account with ICICI bank for Rs.8605/- Rs.5000+ 3605 = Total Rs.8605 including interest & taxes etc.

Sir, as a salaried class person I cannot afford such a huge penalty levied by ICICI Bank blocking my salary account.

Please help me do the needful.

Thanking you

A. VENKATESAN
C-160 Ground Floor
Sector-16, ROHINI
Delhi-110015

On 9th March 2010 I withdrew Rs 3,800/-(Three Thousand Eight Hundred Rupees) through ICICI ATM from Navketan SD Road Secunderabad at 11.05 AM. After inserting my ATM Card, pin no & withdrawal Amount , the machine processed normally but a error message came indicating “ The transaction not done successful” Then neither the cash nor slip came.

I went to another machine of the same branch and withdraw Rs 3500/- (Three thousand five hundred) at 11.06 a.m. The transaction was done successfully.

I thought the first transaction was cancelled but when I checked my mini statement on next day ,both the transaction amount were deducted from my account.

On 10th March I complained to ICICI customer care (1st Complain No[protected].They took 7 days for the process and gave unsatisfactory reply . I went to (ATM - Navketan SD Road) branch manager as well as my own branch manager. They did not give proper response to me. I filled second complain for the same on 17th March 2010 (2nd complain: - SR[protected]. After 7 days again I got a inappropriate replay from them. I went o my Branch Manager for third complain. In the beginning he was refuse to take the complain but later he took my written complain and taken 7 days for process. He asked me to make a complain with the banking ombudsman, if i want and refused to process my request.

It is nothing but it is amounted to physical and mental harassment to customer . Please do the need as soon as possible for me. Otherwise I will be left with no other recourse, except to approach appropriate redressal forums including the banking ombudsman and consumer forum
Thanks & regards

This is to state that Cheque No 793776 dated 21.09.2010 for Rs.4790.00 drawn on Axis Bank Ltd, M G Road, Bangalore-1 in favour of "ICICI Credit card No [protected]" was dropped on 21.09.2010 at Old Airport Road's Skypack Box (Behind Rajeshwari Theatre).

Regret to state that it is still not cleared as on date. I request you to kindly look into the matter as I would not be able to pay the late payment fee as I have dropped the Cheque much before the Due date.

Awaiting an early response.

Regards,

Urmila Anand
Mob: 91-[protected]

Service Request no.[protected]. Debit Ag. R126603, Mid 21040021, TID 10004988.
We have ICICI POS terminal. One of our payment of Rs. 15000/- was charged bank by icici upon providing the needed documents.
The complaint was raised on 15/01/2010 at all the level of bank but till date there has not been any respone from the bank.
Please provide us help on how to get solution over this matter.

Thanks

Shailesh Shah

I have been visiting the ICICI Bank Home Loan branch at Nariman point since 3 years and have seen the service go from Bad to Worse to THE WORST EVER. Today on 6th october 2010, I visited the branch entering at 1.42 pm ( Service request number CL 147). As i awaited my turn I observed for almost 15 minutes all counters were free but the numbers on the electronic board were unchanged. No Branch Manager. When asked who was next in charge the watchman directed me to one staff ms.NAMITA RAJ. The other one who I have dealt with on earlier occasions ms. PARVINDER BAWA simply chose to leave her place and walk around. Ms Raj took my case and before giving me a response within few minutes asked another customer who was standing to take the other seat in front of Ms Bawa, who had still not returned. This customer had walked in full 21 minutes after me ( CL 157 time 2.03pm). I was shocked that she called another customer randomly without even attending to the first one leave alone finishing.
When asked why she hadn't given me a reply for a long time I was told the systems were slow. If they were so slow how come she was able to simultanoeusly look up 2 accounts at the same time on the same machine ( ms Bawa's) as she was able to give the reply to the other customer and give details to the other customer with me sitting under the pretext of a slow system.
Finally she took my pre-payment cheque and gave me partial details of what I had asked, the amount for foreclosure and was unable to give me the amount for downward readjustment of the Interest rate. I decided to leave in DISGUST rather than waste more time there. Finally ended up coming out of the branch at 250 pm over one hour of frustration with the worst service.

ICICI Bank had better sit up and take notice. If the Service at other branches is anything like this they woudnt have too many customers left to service. I for sure will never bank with ICICI Bank in any way in future. They would certainly qualify for the WORST SERVICE AWARD.

FROM
GEORGE OAKES LIMITED
HYDERABAD

Office Mobile No:[protected] & Land Line Nos:[protected], 24605380

We are getting regular calls & SMS from ICICI Bank regarding asking for the person Mr.K.S.R. Anjaneyulu and we are informing them that, he was left from this company 2 1/2 years back. Even after informing them repeatedly we are getting these call every time since last 2 years and till today.

We give below the phone nos. which we are getting calls from them for your reference.

Phone No: 1) [protected]
[protected]
[protected]

Please arrange to restrict and take necessary action on them.

Your immediate action will be highly appreciated in this regard,

With regards,
P.J. SARMA
GEORGE OAKES LIMITED
HYDERABAD BRANCH

I went to ICICI Bank to update my address and contact details. they suggested me to transfer the account at drive in road branch and within two working day they will transfer my account and update my contact details.

My account has been transferred but they have not updated my contact details, due to which i am unable to use add beneficiary in net banking. i went to their branch twice to get the detail but no proper response from them. i have tried reaching on the contact no provided by them but even no response on that.

Please look into this on urgent basis.

I had issued a post dated cheque of Rs 10000, dated 1st Oct'10. But the cheque was submitted by the beneficiary to his bank on 18th Sep'10.

on account of his mistake cheque bounce charges were deducted from my saving account which is with ICICI , senapati bapad road, Pune Branch.

I tried calling the customer care department on 3rd oct'10 but didnt get any positive response.

How can the bank deduct the money my account for a mistake commited by somebody else.

Regards,
Jasneet Singh Anand
+91 [protected]
Pune-411005

ICICI Home Finance Fixed Deposit Complaints - Irregularity in depositing Qtrly Interest to Savings Account
View all ICICI Home Finance Fixed Deposit complaints

ICICI Home Finance Fixed Deposit

Location: West Bengal, India


Posted:[protected] by PKC Send email



Irregularity in depositing Qtrly Interest to Savings Account
From: Prabhat Kumar Chatterjee <[protected]@yahoo.in>
Subject: Iregularity in depositing Qtrly Intt & Shifting of documents without any knowledge
To: "ICICI Customer Care" <customer.[protected]@icicibank.com>
Cc: "Prakash Sharma" <prakash.[protected]@icicihfc.com>, [protected]@gmail.com
Date: Wednesday, 29 September, 2010, 5:59 AM


ICICI Customer Care-Attention Mr Murli-TelNo[protected],Mumbai Office,ICICI or other Suitable Dealing Executive who may solve my Problem.

Dear Sir,
This is to bring to your kind notice that we had made Invested in ICICI Home Finace FD as below:
Investment was made for Rs8.0Lakh+ Rs 7.0Lakh i.e Rs 15.0Lakh in your ICICI Home Finance FD for 30 months as per details given below:
1. Shibani Chatterjee & P.K.Chatterjee(Nominee,Jaideep Chatterjee)-FD Certificate No[protected]/75/72 for Rs 3.0Lakh+Rs50.000+Rs50,000 i.e Total Rs 4.0 Lakh w.e.f 28-07-09 & also Rs2.0Lakh+Rs2.0Lakh i.e Total Rs 4.0 Lakh,FD Cert No,[protected]/77 w.e.f 12-08-09 @ of 8.55% annual rate of Intt with the option of depositing Intt in saving A/C No (Also given MICR No)
Qtrly Intt was deposited for QE 30-09-09, QE Mar-10(With TDS although Form 15G & PAN No furnished) after long time & after lot of discussion & follow up from my side & by the intervention of Mr Murli as above for QE 30-09-09.

2.Mala Chatterjee & P.K.Chatterjee(Nominee,Jaideep Chatterjee)-FD Certificate No[protected]/65/66/68 for Rs 4.0Lakh i.e Total Rs 4.0 Lakh w.e.f 28-07-09 & also Rs1.0Lakh+Rs2.0Lakh i.e Total Rs 3.0 Lakh,FD Cert No,[protected]/86 w.e.f 12-08-09 @ of 8.55% annual rate of Intt with the option of depositing Intt in saving A/C (Also given MICR No )-- Qtrly Intt was deposited for QE 30-09-09, QE Mar-1(With TDS although Form 15G & PAN No furnished) after long time & after lot of discussion & follow up from my side & by the intervention of Mr Murli as above for QE 30-09-09.

I have further complaints as below:
i) TDS was deducted for Intt QEMar-10 although I had deposited Form 15G & PAN No to Mr Prakash Sharma,Area operation Manager of ICICI HFC Ltd,228 AJC Bose Road,Land Mark Building,Kolkata (PH No[protected]/40090801/[protected]-Sri P-Sharma) for which receipt was also given.
ii) While I am trying to talk to Mr Sharma he is not attending my Phone. Kindly advise so that last TDS deducted for QE-Mar-10 is refunded & Intt for QE-Sept-10 must be deposited without any TDS.
iii) I have also come to know although my FD documents were with AJC Bose Office as above but now all my documents have been shifted to some other place without any knowledge & intimation to us.
iv) Kindly resolve my issues otherwise I have to take Legal recourse & shall also stop EMI deduction for our Home Loan from ICICI as a preventive step.So long I have coperated but ICICI Home Fin FD is really playing a truant.
Pl reply to my mail & over phone as well & further advise AJC bose Office to keep us apprised about all such developments.
With Regds,
P.K.Chatterjee
M-[protected]
Flat No-D-3,Block-'C',Meena Green A[partment,
Kaikhali,Chiria More,
Kol-700136
PH-Res[protected]


NB; Pl note even my Intt due on 30-09-10 has not been credited to my A/C & nobody i.e call centre no [protected](Kolkata) at kolkata or [protected](Mumbai) is attending to my complaint.Some serious action needed to stop ICICI in their such negative attitude & for playing with the public money. Even today I am not able the where about of my document because Kolkata Office & Mr P Sharma Area Operation Manager ICICI,AJC Bose Road is not responding to my phone calls.

SIR,
My ATM card whixh was valid from 10/04 through 09/07 had been expired an di have not recieved a fresh ATM card.
i had posted an application also to ICICI bank sector-15 branch of Faridabad, Haryana but i got no response from their side.

i want a fresh card as early as possible.

Respected sir.

I am maintaining saving account in ICICI bank since 2006. Recently bank has deducted Rs150 as ANW charges & Rs 15 S-tax from my account without my knowledge. So far Rs.495 have been deducted like this. I am very much disappointed by this. Kindly get my money back. If this is way bank will perform then soon there loyal customer will start change there bank.

My Name santosh i dont have icici creditcard
but with the same name and same date of birth their another person he is using. But icici bank bloked my money regarding this other person card issue. when i came to know i have submitted my pancard they released my money but still i am facing problem i am not getting any loans. Reason is my name is in SIBIL. regarding icici card defaulter please do the need full to rectify this problem. MY Name is M.Santosh Date of Birth is[protected].

The bank is calling me and my relatives and harrasing them for credit card payment.
the phone number they are calling from is[protected], name is Praveen.He is misbehaving and abusing to the family and freinds for the payment. This is all against RBI norms. I want to make a complain against them.
Expecting an action against the agency.

Hi Mr.K.V Kamath,
Since last month your so called international bank has rejected my loan and till date not stated valid reason as this is my 1st loan and i am having salary a/c with ICICI BANK...kindly go through the discussion between head quality service on mail send to me.
Hi Jenish,

From the last month I am asking you people why my loan application has been rejected though I am a privilege customer of I-BANK...having my salary account in your bank,CTC of 3.80 lakhs and experience of almost 2 yrs...people with 1 year exp from my firm had been offered loan...why my loan application had been rejected...this is my first loan..i have not taken any loan before in my life and being a customer of ICICI BANK for so long i have every right to ask you...OR ELSE I HAVE TO TAKE LEGAL ACTION AGAINST YOU...
Kindly go through complete mail below and give me clarification.
Its still a request to sanction loan on my name to keep our relation of 2 years intact in future...

And about my husband he is not a defaulter its just a bad phase of life where he became financially week at that period of time which can happen to anybody in this world...now we are two earning people with CTC of 7 lakh p/a jointly and the loan of 15 lakhs(EMI-13500) is possible without a stress ...you people cannot judge a person on the basis of just 1 loan..

I AM ASKING YOU JINESH SHAH... IF YOU HAD LOST A JOB DURING RECESSION AND CANNOT FIND ONE FOR 12 TO 15 MONTHS..HOW U WILL PAY YOUR HOME LOAN? IF YOU ARE THE ONLY EARNING PERSON OF FAMILY WHAT WILL YOU DO?
1)TAKE CARE OF YOUR FAMILY OR
2) PAY EMI OF YOUR HOME LOAN.
and what will you do if a bank tagged you DEFAULTER? You are destroyed as you will not get loan from any financial institution.
if you are not a DEFAULTER...you too like my husband fight for your rights...

My husband is not a criminal to get easy money...HE IS A DEFENCE EMPLOYEE SERVING THE NATION...
WE CANNOT BUY A HOUSE WITHOUT A LOAN.
So kindly understand the problem a common man is facing..

THERE ARE ONLY TWO WAY TO CLEAR CREDIT HISTORY IN CIBIL.
1)to remove his name from CIBIL.
2)Or ICICI BANK(institution who entered the name in CIBIL) should provide him a loan so by paying this loan regularly he can be back on track in his credit history in CIBIL.

Expecting a positive response from you as early as possible cause time is running out of our hands we will be homeless in few days .

Thanks & Regards
Anuradha kazi
[protected]
From: anuradha.[protected]@live.com
To: [protected]@icicibank.com
CC: kamath.[protected]@icicibank.com; chanda.[protected]@icicibank.com; [protected]@rbi.org.in; [protected]@aajtak.com; [protected]@vsnl.net; [protected]@moneycontrol.com; [protected]@zeenetwork.com; [protected]@indiatvnews.com
Subject: RE: 'ICICICARE=[protected]' ICICI BANK LOANS
Date: Mon, 27 Sep 2010 10:13:25 +0530



Hi All,

It has been nearly 3 days that I have not got any response from your side. Kindly reply me as soon as possible.
So that it will be helpful for me to move a step further on this.

Thanks & Regards,
Anuradha Singh

From: anuradha.[protected]@live.com
To: [protected]@icicibank.com
CC: kamath.[protected]@icicibank.com; chanda.[protected]@icicibank.com; [protected]@rbi.org.in; [protected]@aajtak.com; [protected]@vsnl.net; [protected]@moneycontrol.com; [protected]@zeenetwork.com; [protected]@indiatvnews.com
Subject: RE: 'ICICICARE=[protected]' ICICI BANK LOANS
Date: Fri, 24 Sep 2010 00:15:32 +0530

Hi All,

Kindly explain me in detail the points which you have mentioned me.
1 & 4. I am eligible for the loan from any bank including ICICI Bank (I have nearly two years of experience and the salary package of 3.5 lacs p.a. The salary A/C with your bank.).
2 & 3. As I mentioned you earlier I have never taken loan before in my life so kindly clear me the credit facility and past borrowings.
5. Can you give me in writing what is your regulatory and statutory provisions?

If not sanctioned the loan on my name then I have to take a legal action against this.


Dear Media,

Need you intervention to help me out from this... Now I paid the initial amount for my flat and also did the registration and now i am suffering to get a loan...
Please help me as Banking ombudsman is not taking this seriously after keeping her in loop there is no use.

i hope you will understand the concern.

Thanks & Regards,
Anuradha Singh

Date: Thu, 23 Sep 2010 20:08:00 +0530
From: [protected]@icicibank.com
Subject: RE:'ICICICARE=[protected]' ICICI BANK LOANS
To: anuradha.[protected]@LIVE.COM

Dear Mrs. Kazi,

We acknowledge receipt of your e-mail of September 23, 2010 addressed to Mr. Kamath K.V regarding your Home Loan Account LBMUM[protected] and New Loan Application.

We wish to inform you that Bank has evaluated the loan application on following aspects:

1. Eligibility criteria of ICICI Bank
2. Viability of proposed purposes of the credit facility
3. Past borrowings of the applicants
4. Prior experience of the applicant in respect of the proposed purposes
5. Regulatory and statutory provisions governing ICICI Bank

Based on the above and the information provided by you, we are unable to offer you a loan. However, please note that our inability to offer you a loan does not in anyway reflect on your credit worthiness.

Sincerely,

Ashish Joshi

Office of Head Service Quality



CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. The e-mail should not be accessed by anyone who is not the original intended recipient. If you have received this message erroneously, please delete it immediately and notify the sender. E-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, alteration, destruction, etc. Before opening any attachments, please check them for viruses and defects. The notice appended to our e-mails is not intended to prejudice the interests of our customers in any manner or to evade our responsibility for any act of omission or commission done with the endorsement of ICICI Bank Limited





From: anu kazi [mailto:anuradha.[protected]@live.com]
Sent: Thursday, September 23, 2010 12:14 PM
To: HEADSERVICEQUALITY /RCSG/IBANK/BKC
Cc: [protected]@rbi.org.in; Kamath K. V. /CORPORATE/IBANK/BKC; Chanda Kochhar /CORP/IBANK/BKC; Aswini Gouda /MPARG/IBANK/GHTK
Subject: RE: 'ICICICARE=[protected]' ICICI BANK LOANS

Hi All,

Kindly let me know the reason that why my loan(ref no.[protected]) is not being sanctioned yet? Eventhough I am the privileged customer of the so called "ICICI Bank" from the start of my career. This was my very first loan which I wanted to take from your bank but you people are telling that I cannot take loan. Only the reason stated to me is that my husband had failed to pay EMI'S on time. But remember he has not defaulted you people and the other stated reason is the eligibility criteria. On the other side, I am the main applicant and not my husband. If you want then you can trace the past bank statements and see I was not at all having minimum balance then Rs.10000/-.On the basis of my salary i am eligible for atleast 14 lakhs.Is this the way to treat your privileged customer who is having not 1 but 2 salary account with the ICICI BANK from the past 19 months.

I have seen around that your bank has provided the loan for the people having only one year of experience. Then why I am not getting the loan?
Eventhough I have not defaulted then also I not getting loan from your bank.

That means you people are treating me as a defaulter.

Kindly look into this issue seriously and revert me back as soon as possible cause i will be homeless within a week.

Thanks & Regards,
Anuradha
[protected]
Date: Thu, 9 Sep 2010 19:33:59 +0530
From: [protected]@icicibank.com
Subject: RE:'ICICICARE=[protected]' ICICI BANK LOANS
To: ravish.[protected]@live.com
CC: anuradha.[protected]@live.com

Dear Mr. Kazi,

We acknowledge receipt of your e-mail of September 8, 2010 addressed to Mr. Kamath K.V regarding your Home Loan Account LBMUM[protected] and New Loan Application.

The complaint has been registered vide Service Reference Number SR[protected].

We understand that you have the following complaint :

a. Clarifications regarding the CIBIL records
b. Processing of loan application.

We are looking into the request and will revert to you on or before September 30, 2010.

Sincerely,

Ashish Joshi

Office of Head Service Quality



CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. The e-mail should not be accessed by anyone who is not the original intended recipient. If you have received this message erroneously, please delete it immediately and notify the sender. E-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, alteration, destruction, etc. Before opening any attachments, please check them for viruses and defects. The notice appended to our e-mails is not intended to prejudice the interests of our customers in any manner or to evade our responsibility for any act of omission or commission done with the endorsement of ICICI Bank Limited






From: Ravish Kazi [mailto:ravish.[protected]@live.com]
Sent: Wednesday, September 08, 2010 10:36 PM
To: head.[protected]@icicibank.com
Cc: Kamath K. V. /CORPORATE/IBANK/BKC; Chanda Kochhar /CORP/IBANK/BKC
Subject: Imp: Query for my name in CBill and sanction of another home loan.
Importance: High

Hello,

I was ICICI Bank home loan customer(LAN No:LBMUM[protected]). I have already paid my pending loan amount within 5 years which I had taken for 20 years. The date on which I had paid the loan amount is 08/07/2010.

To my shock when my wife applied for a home loan(Ref No:[protected] on 04/09/2010, with me as a co-applicant I came to know that my name still exists in CBill. Even though I have already cleared my dues. This was not expected from such a prestigious bank like ICICI BANK. We are genuine customer of ICICI Bank. The details of accounts in ICICI Bank are as follows:
1. A/C No:[protected]. Branch: Infosys Pune, Ph-2. Banking since 09/02/2009. Status: Salary account.
2. A/C No:[protected]. Branch: Vikhroli(W). Banking since 20/08/2010. Status: Salary account.

I had few queries:
1. If I had paid my loan then why my name still exists in CBill?
2. Being just a co-applicant why my wife's home loan is not being sanctioned yet?
3. My wife has salary account then why you are not considering that and taking time for sanctioning the loan?

Firstly, I want a strict action for my name in CBill. It should be removed as soon as possible because I have cleared the dues.
Secondly, I need an assurance that when my wife's home loan will be sanctioned as going through past banking records of her.
Kindly sanction my wife's home loan as we have registered the flat as per the instructions given by your executive.
Kindly intimate me the action taken by you through mail as soon as possible.

Regards,
Ravish Kazi.

Dear Sir
I had transfered Rs 40000/- through netbanking from my ICICI bank Account[protected] to BOB account No[protected] on 11 August 2010. But the money hasn't transfered to the beneficiary. I have been keep on talking to the ICICI customer care as well as the bank manager. THERE IS NO RESPONSE.
The BOB people has checked their bank suspense account, they declared there was no money credited.
Its very long pending, i want your personal intervention to clear the issue.
Regards
Gurusamy TA
[protected]

i recently got a car loan settlement letter which reads only about the amount after waiver given and nothing about when they are issuing noc,when asked they say it is a natural process,but why dont they mention it in the letter saying that once the payment is recd the noc will be provided,what is the problem in giving it in white and black?what ever is assured orally can be confirmed through the letter.why are they not doing it? is it to harass us further for more money? please resolve my query

Dear team,
I am one of the unsatisfied customer of icici bank ltd.
1. Actually i was an ex-employee of icici bank with a salary account..i had also applied independent credit card(not staff card) but the bank has automatically turned my normal card into staff card and when the charges incurred due to jammu bandh in the month of jul 2008 bank didnot reversed my charges by saying its a staff card.
2. In the month of April, i came to know that there was a debit of Rs 1450 as subscription, at that very moment i called up customer care for blocking my card and raise the dispute to the merchant for the same and executive informed me about blocking card and assures me of a new one but TILL DATE i have not received new card neither they have raised the dispute to the merchant.
When got a call from bank they said give us application letter signed me and the same was provided to mr praveen potharlanar and majeet on 13 may 2010 and he just take this for granted and didn't raise the dispute.
I was in conception that he might raised the request but when i am getting reminders mails from bank then i took the case with that guy along with senior persons of icici bank(chanda kochchar, ram kumar, amit das, praveen, customer.[protected]@icicibank.com and call centre guys.) but no reply from any side rather they blame me of not taking followups with the bank.
then in the month of Aug i talked to Mr Amit Das (Senior manager) regarding the negligence, he simply denied bank;s negligence and said that they never received my signed application. and if received its not singed..(see attachement)
Then i forwarded the same to amit das and he mailed me the TAT of 90 days.
Now, today 27 sep 2010, my two SIP's of RS 1000 each got bounced because bank has marked lien in my sb a/c without intimating me and when talking with the customer care they are informed about the dispute and threatens me for payment otherwise they will debit the amount from my account.

i also lodged complaint in banking ombudsmen, they say that first bank has to take action if not taken then came to us....i submiited my application ONlY after when these this happened .
Now where should i go....customer care of bank is not helping.senior managers not helping, chanda kochcha and ram kumar not responding, branched unable to help.????banking ombudman is also helpless??
So where i customer can go and fight..

Plz provide me with proper resolution.

Regards
Aditya Bhatnagar
[protected]


attachement is too large i can mail the same once i get the email address.

Contact this email address to complaint against ICICI Bank Charges and other issue you will get Quick Reply.

kamath.[protected]@icicibank.com...

Dear Sir
Subject:- Fraud for issuing Policy No 13217262

I received a call on 28th of Dec 2009 from Delhi ICICI office that our Representative will be at your door step shortly regarding policy. Next day Mr Yogesh Kalara ( [protected] & [protected]) ICICI representative visit to my house, with his briefing about policy I was not convinced and I insisted him to get me policy features in written and asked him if any another policy with maximum premium. He assured to come next day with his Sr manager Haryana Zone Mr Dalginder Singh ([protected]). Another day both were at my home & same time again I received call for Delhi ICICI office Mrs Sheetal ([protected]) enquiring about their arrival at my home
Mr Dalginder explained me as below
1. The policy will cover Rs 40 Lakhs insurance
2. Rs 4 Lakhs Medi claim for whole family
3. Deposit Rs 1 Lakh for 5 years & 170% annual premium at the end of 5 years
4. 20% per annum cash back as agent money to my account
I was convinced and on asking ICICI written policy features he assured me to get it next day and on just verbal assurance/belief assuming this much reputed company’s Sr manager will not state lie, I rendered him a cheque of Rs one Lakh and signed the required documents. Off course till I received the policy on 18th Jan I daily called him for policy features but he kept on giving excuses
On receiving the policy I was shocked to read it as its absolutely different then what Sr manager stated me, Immediately I called Mr Dalginder and returned the policy ( within 2 days/free look period) on 20 Jan. He promised me for my money back within coming two weeks .After waiting two weeks again I called him & was continuously in touch with Mr Dalginder and he keep on giving excuses that he got the cheque and will deliver on Monday/Friday/then got admitted in hospital etc
Secondly the policy has been done through an agent from Karnal (HR) Panipet Office whom i never meet sure
The sign on EBI is completely duplicate as I am sure I did not sign this documents and any one can clearly make out the duplicity

This time it stuck in my mind that there is some fraud and misguidance taken place with me through above said person and he has made me fool after trusting a reputed company Sr manager. I confirmed from ICICI through some other sources about the policy and got reply its still active.
I contact him again now he told me sir this is the case of miss sailing and you can lodge a complained in this Regards and switched off his phone , at present he is not traceable on his tel No also. He send me my policy through courier at my home address on 29th April 2010 with ICICI Panipat envelope he ( I am keeping the envelope with me) .
Now hoping no option I wrote e-mail to [protected]@iciciprulife.com. , several times referring Call ID# 22454407, 22676383, 22688781 & email contacted with anil.[protected]@Iicicprulife & anita.[protected]@icicprulife stating only about free look period and finding my fault rather than reading the whole mail, can say just casual reply. Also I can forward all the correspondences’ done through e-mail including ICICI reply
This shows that ICICI staff is not interested in solving the costumers problem, about the marketing gimmicks individual is playing for selling the policy and I am surprised how the reputed company is supporting and keeping this type of fraud staff , who are just interested in their commission only
At last I request to refund my money back at earliest have been suffering for last 8 months for my own money
.
Regards

Narender Kumar
1) Narender Kumar, DOB-09.09.1965
2) Mobile No.[protected], [protected]
3) Premium Amount Rs One Lakhs
4) Sum Assured (Insurance) Rs 15 Lakhs
5) Nominee-Sushila Yadav, DOB-20.02.1968
6) email add. – [protected]@yahoo.co.uk

My Address
Narender Kumar
Flat No. E-5
Govt. Employees Housing Society
Sector-3 Part II
Rewari (Haryana)
123401
Ph[protected]