ICICI Bank Complaints & Reviews

Respected sir.

I am maintaining saving account in ICICI bank since 2006. Recently bank has deducted Rs150 as ANW charges & Rs 15 S-tax from my account without my knowledge. So far Rs.495 have been deducted like this. I am very much disappointed by this. Kindly get my money back. If this is way bank will perform then soon there loyal customer will start change there bank.

My Name santosh i dont have icici creditcard
but with the same name and same date of birth their another person he is using. But icici bank bloked my money regarding this other person card issue. when i came to know i have submitted my pancard they released my money but still i am facing problem i am not getting any loans. Reason is my name is in SIBIL. regarding icici card defaulter please do the need full to rectify this problem. MY Name is M.Santosh Date of Birth is[protected].

The bank is calling me and my relatives and harrasing them for credit card payment.
the phone number they are calling from is[protected], name is Praveen.He is misbehaving and abusing to the family and freinds for the payment. This is all against RBI norms. I want to make a complain against them.
Expecting an action against the agency.

Hi Mr.K.V Kamath,
Since last month your so called international bank has rejected my loan and till date not stated valid reason as this is my 1st loan and i am having salary a/c with ICICI BANK...kindly go through the discussion between head quality service on mail send to me.
Hi Jenish,

From the last month I am asking you people why my loan application has been rejected though I am a privilege customer of I-BANK...having my salary account in your bank,CTC of 3.80 lakhs and experience of almost 2 yrs...people with 1 year exp from my firm had been offered loan...why my loan application had been rejected...this is my first loan..i have not taken any loan before in my life and being a customer of ICICI BANK for so long i have every right to ask you...OR ELSE I HAVE TO TAKE LEGAL ACTION AGAINST YOU...
Kindly go through complete mail below and give me clarification.
Its still a request to sanction loan on my name to keep our relation of 2 years intact in future...

And about my husband he is not a defaulter its just a bad phase of life where he became financially week at that period of time which can happen to anybody in this world...now we are two earning people with CTC of 7 lakh p/a jointly and the loan of 15 lakhs(EMI-13500) is possible without a stress ...you people cannot judge a person on the basis of just 1 loan..

I AM ASKING YOU JINESH SHAH... IF YOU HAD LOST A JOB DURING RECESSION AND CANNOT FIND ONE FOR 12 TO 15 MONTHS..HOW U WILL PAY YOUR HOME LOAN? IF YOU ARE THE ONLY EARNING PERSON OF FAMILY WHAT WILL YOU DO?
1)TAKE CARE OF YOUR FAMILY OR
2) PAY EMI OF YOUR HOME LOAN.
and what will you do if a bank tagged you DEFAULTER? You are destroyed as you will not get loan from any financial institution.
if you are not a DEFAULTER...you too like my husband fight for your rights...

My husband is not a criminal to get easy money...HE IS A DEFENCE EMPLOYEE SERVING THE NATION...
WE CANNOT BUY A HOUSE WITHOUT A LOAN.
So kindly understand the problem a common man is facing..

THERE ARE ONLY TWO WAY TO CLEAR CREDIT HISTORY IN CIBIL.
1)to remove his name from CIBIL.
2)Or ICICI BANK(institution who entered the name in CIBIL) should provide him a loan so by paying this loan regularly he can be back on track in his credit history in CIBIL.

Expecting a positive response from you as early as possible cause time is running out of our hands we will be homeless in few days .

Thanks & Regards
Anuradha kazi
[protected]
From: anuradha.[protected]@live.com
To: [protected]@icicibank.com
CC: kamath.[protected]@icicibank.com; chanda.[protected]@icicibank.com; [protected]@rbi.org.in; [protected]@aajtak.com; [protected]@vsnl.net; [protected]@moneycontrol.com; [protected]@zeenetwork.com; [protected]@indiatvnews.com
Subject: RE: 'ICICICARE=[protected]' ICICI BANK LOANS
Date: Mon, 27 Sep 2010 10:13:25 +0530



Hi All,

It has been nearly 3 days that I have not got any response from your side. Kindly reply me as soon as possible.
So that it will be helpful for me to move a step further on this.

Thanks & Regards,
Anuradha Singh

From: anuradha.[protected]@live.com
To: [protected]@icicibank.com
CC: kamath.[protected]@icicibank.com; chanda.[protected]@icicibank.com; [protected]@rbi.org.in; [protected]@aajtak.com; [protected]@vsnl.net; [protected]@moneycontrol.com; [protected]@zeenetwork.com; [protected]@indiatvnews.com
Subject: RE: 'ICICICARE=[protected]' ICICI BANK LOANS
Date: Fri, 24 Sep 2010 00:15:32 +0530

Hi All,

Kindly explain me in detail the points which you have mentioned me.
1 & 4. I am eligible for the loan from any bank including ICICI Bank (I have nearly two years of experience and the salary package of 3.5 lacs p.a. The salary A/C with your bank.).
2 & 3. As I mentioned you earlier I have never taken loan before in my life so kindly clear me the credit facility and past borrowings.
5. Can you give me in writing what is your regulatory and statutory provisions?

If not sanctioned the loan on my name then I have to take a legal action against this.


Dear Media,

Need you intervention to help me out from this... Now I paid the initial amount for my flat and also did the registration and now i am suffering to get a loan...
Please help me as Banking ombudsman is not taking this seriously after keeping her in loop there is no use.

i hope you will understand the concern.

Thanks & Regards,
Anuradha Singh

Date: Thu, 23 Sep 2010 20:08:00 +0530
From: [protected]@icicibank.com
Subject: RE:'ICICICARE=[protected]' ICICI BANK LOANS
To: anuradha.[protected]@LIVE.COM

Dear Mrs. Kazi,

We acknowledge receipt of your e-mail of September 23, 2010 addressed to Mr. Kamath K.V regarding your Home Loan Account LBMUM[protected] and New Loan Application.

We wish to inform you that Bank has evaluated the loan application on following aspects:

1. Eligibility criteria of ICICI Bank
2. Viability of proposed purposes of the credit facility
3. Past borrowings of the applicants
4. Prior experience of the applicant in respect of the proposed purposes
5. Regulatory and statutory provisions governing ICICI Bank

Based on the above and the information provided by you, we are unable to offer you a loan. However, please note that our inability to offer you a loan does not in anyway reflect on your credit worthiness.

Sincerely,

Ashish Joshi

Office of Head Service Quality



CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. The e-mail should not be accessed by anyone who is not the original intended recipient. If you have received this message erroneously, please delete it immediately and notify the sender. E-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, alteration, destruction, etc. Before opening any attachments, please check them for viruses and defects. The notice appended to our e-mails is not intended to prejudice the interests of our customers in any manner or to evade our responsibility for any act of omission or commission done with the endorsement of ICICI Bank Limited





From: anu kazi [mailto:anuradha.[protected]@live.com]
Sent: Thursday, September 23, 2010 12:14 PM
To: HEADSERVICEQUALITY /RCSG/IBANK/BKC
Cc: [protected]@rbi.org.in; Kamath K. V. /CORPORATE/IBANK/BKC; Chanda Kochhar /CORP/IBANK/BKC; Aswini Gouda /MPARG/IBANK/GHTK
Subject: RE: 'ICICICARE=[protected]' ICICI BANK LOANS

Hi All,

Kindly let me know the reason that why my loan(ref no.[protected]) is not being sanctioned yet? Eventhough I am the privileged customer of the so called "ICICI Bank" from the start of my career. This was my very first loan which I wanted to take from your bank but you people are telling that I cannot take loan. Only the reason stated to me is that my husband had failed to pay EMI'S on time. But remember he has not defaulted you people and the other stated reason is the eligibility criteria. On the other side, I am the main applicant and not my husband. If you want then you can trace the past bank statements and see I was not at all having minimum balance then Rs.10000/-.On the basis of my salary i am eligible for atleast 14 lakhs.Is this the way to treat your privileged customer who is having not 1 but 2 salary account with the ICICI BANK from the past 19 months.

I have seen around that your bank has provided the loan for the people having only one year of experience. Then why I am not getting the loan?
Eventhough I have not defaulted then also I not getting loan from your bank.

That means you people are treating me as a defaulter.

Kindly look into this issue seriously and revert me back as soon as possible cause i will be homeless within a week.

Thanks & Regards,
Anuradha
[protected]
Date: Thu, 9 Sep 2010 19:33:59 +0530
From: [protected]@icicibank.com
Subject: RE:'ICICICARE=[protected]' ICICI BANK LOANS
To: ravish.[protected]@live.com
CC: anuradha.[protected]@live.com

Dear Mr. Kazi,

We acknowledge receipt of your e-mail of September 8, 2010 addressed to Mr. Kamath K.V regarding your Home Loan Account LBMUM[protected] and New Loan Application.

The complaint has been registered vide Service Reference Number SR[protected].

We understand that you have the following complaint :

a. Clarifications regarding the CIBIL records
b. Processing of loan application.

We are looking into the request and will revert to you on or before September 30, 2010.

Sincerely,

Ashish Joshi

Office of Head Service Quality



CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. The e-mail should not be accessed by anyone who is not the original intended recipient. If you have received this message erroneously, please delete it immediately and notify the sender. E-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, alteration, destruction, etc. Before opening any attachments, please check them for viruses and defects. The notice appended to our e-mails is not intended to prejudice the interests of our customers in any manner or to evade our responsibility for any act of omission or commission done with the endorsement of ICICI Bank Limited






From: Ravish Kazi [mailto:ravish.[protected]@live.com]
Sent: Wednesday, September 08, 2010 10:36 PM
To: head.[protected]@icicibank.com
Cc: Kamath K. V. /CORPORATE/IBANK/BKC; Chanda Kochhar /CORP/IBANK/BKC
Subject: Imp: Query for my name in CBill and sanction of another home loan.
Importance: High

Hello,

I was ICICI Bank home loan customer(LAN No:LBMUM[protected]). I have already paid my pending loan amount within 5 years which I had taken for 20 years. The date on which I had paid the loan amount is 08/07/2010.

To my shock when my wife applied for a home loan(Ref No:[protected] on 04/09/2010, with me as a co-applicant I came to know that my name still exists in CBill. Even though I have already cleared my dues. This was not expected from such a prestigious bank like ICICI BANK. We are genuine customer of ICICI Bank. The details of accounts in ICICI Bank are as follows:
1. A/C No:[protected]. Branch: Infosys Pune, Ph-2. Banking since 09/02/2009. Status: Salary account.
2. A/C No:[protected]. Branch: Vikhroli(W). Banking since 20/08/2010. Status: Salary account.

I had few queries:
1. If I had paid my loan then why my name still exists in CBill?
2. Being just a co-applicant why my wife's home loan is not being sanctioned yet?
3. My wife has salary account then why you are not considering that and taking time for sanctioning the loan?

Firstly, I want a strict action for my name in CBill. It should be removed as soon as possible because I have cleared the dues.
Secondly, I need an assurance that when my wife's home loan will be sanctioned as going through past banking records of her.
Kindly sanction my wife's home loan as we have registered the flat as per the instructions given by your executive.
Kindly intimate me the action taken by you through mail as soon as possible.

Regards,
Ravish Kazi.

Dear Sir
I had transfered Rs 40000/- through netbanking from my ICICI bank Account[protected] to BOB account No[protected] on 11 August 2010. But the money hasn't transfered to the beneficiary. I have been keep on talking to the ICICI customer care as well as the bank manager. THERE IS NO RESPONSE.
The BOB people has checked their bank suspense account, they declared there was no money credited.
Its very long pending, i want your personal intervention to clear the issue.
Regards
Gurusamy TA
[protected]

i recently got a car loan settlement letter which reads only about the amount after waiver given and nothing about when they are issuing noc,when asked they say it is a natural process,but why dont they mention it in the letter saying that once the payment is recd the noc will be provided,what is the problem in giving it in white and black?what ever is assured orally can be confirmed through the letter.why are they not doing it? is it to harass us further for more money? please resolve my query

Dear team,
I am one of the unsatisfied customer of icici bank ltd.
1. Actually i was an ex-employee of icici bank with a salary account..i had also applied independent credit card(not staff card) but the bank has automatically turned my normal card into staff card and when the charges incurred due to jammu bandh in the month of jul 2008 bank didnot reversed my charges by saying its a staff card.
2. In the month of April, i came to know that there was a debit of Rs 1450 as subscription, at that very moment i called up customer care for blocking my card and raise the dispute to the merchant for the same and executive informed me about blocking card and assures me of a new one but TILL DATE i have not received new card neither they have raised the dispute to the merchant.
When got a call from bank they said give us application letter signed me and the same was provided to mr praveen potharlanar and majeet on 13 may 2010 and he just take this for granted and didn't raise the dispute.
I was in conception that he might raised the request but when i am getting reminders mails from bank then i took the case with that guy along with senior persons of icici bank(chanda kochchar, ram kumar, amit das, praveen, customer.[protected]@icicibank.com and call centre guys.) but no reply from any side rather they blame me of not taking followups with the bank.
then in the month of Aug i talked to Mr Amit Das (Senior manager) regarding the negligence, he simply denied bank;s negligence and said that they never received my signed application. and if received its not singed..(see attachement)
Then i forwarded the same to amit das and he mailed me the TAT of 90 days.
Now, today 27 sep 2010, my two SIP's of RS 1000 each got bounced because bank has marked lien in my sb a/c without intimating me and when talking with the customer care they are informed about the dispute and threatens me for payment otherwise they will debit the amount from my account.

i also lodged complaint in banking ombudsmen, they say that first bank has to take action if not taken then came to us....i submiited my application ONlY after when these this happened .
Now where should i go....customer care of bank is not helping.senior managers not helping, chanda kochcha and ram kumar not responding, branched unable to help.????banking ombudman is also helpless??
So where i customer can go and fight..

Plz provide me with proper resolution.

Regards
Aditya Bhatnagar
[protected]


attachement is too large i can mail the same once i get the email address.

Contact this email address to complaint against ICICI Bank Charges and other issue you will get Quick Reply.

kamath.[protected]@icicibank.com...

Dear Sir
Subject:- Fraud for issuing Policy No 13217262

I received a call on 28th of Dec 2009 from Delhi ICICI office that our Representative will be at your door step shortly regarding policy. Next day Mr Yogesh Kalara ( [protected] & [protected]) ICICI representative visit to my house, with his briefing about policy I was not convinced and I insisted him to get me policy features in written and asked him if any another policy with maximum premium. He assured to come next day with his Sr manager Haryana Zone Mr Dalginder Singh ([protected]). Another day both were at my home & same time again I received call for Delhi ICICI office Mrs Sheetal ([protected]) enquiring about their arrival at my home
Mr Dalginder explained me as below
1. The policy will cover Rs 40 Lakhs insurance
2. Rs 4 Lakhs Medi claim for whole family
3. Deposit Rs 1 Lakh for 5 years & 170% annual premium at the end of 5 years
4. 20% per annum cash back as agent money to my account
I was convinced and on asking ICICI written policy features he assured me to get it next day and on just verbal assurance/belief assuming this much reputed company’s Sr manager will not state lie, I rendered him a cheque of Rs one Lakh and signed the required documents. Off course till I received the policy on 18th Jan I daily called him for policy features but he kept on giving excuses
On receiving the policy I was shocked to read it as its absolutely different then what Sr manager stated me, Immediately I called Mr Dalginder and returned the policy ( within 2 days/free look period) on 20 Jan. He promised me for my money back within coming two weeks .After waiting two weeks again I called him & was continuously in touch with Mr Dalginder and he keep on giving excuses that he got the cheque and will deliver on Monday/Friday/then got admitted in hospital etc
Secondly the policy has been done through an agent from Karnal (HR) Panipet Office whom i never meet sure
The sign on EBI is completely duplicate as I am sure I did not sign this documents and any one can clearly make out the duplicity

This time it stuck in my mind that there is some fraud and misguidance taken place with me through above said person and he has made me fool after trusting a reputed company Sr manager. I confirmed from ICICI through some other sources about the policy and got reply its still active.
I contact him again now he told me sir this is the case of miss sailing and you can lodge a complained in this Regards and switched off his phone , at present he is not traceable on his tel No also. He send me my policy through courier at my home address on 29th April 2010 with ICICI Panipat envelope he ( I am keeping the envelope with me) .
Now hoping no option I wrote e-mail to [protected]@iciciprulife.com. , several times referring Call ID# 22454407, 22676383, 22688781 & email contacted with anil.[protected]@Iicicprulife & anita.[protected]@icicprulife stating only about free look period and finding my fault rather than reading the whole mail, can say just casual reply. Also I can forward all the correspondences’ done through e-mail including ICICI reply
This shows that ICICI staff is not interested in solving the costumers problem, about the marketing gimmicks individual is playing for selling the policy and I am surprised how the reputed company is supporting and keeping this type of fraud staff , who are just interested in their commission only
At last I request to refund my money back at earliest have been suffering for last 8 months for my own money
.
Regards

Narender Kumar
1) Narender Kumar, DOB-09.09.1965
2) Mobile No.[protected], [protected]
3) Premium Amount Rs One Lakhs
4) Sum Assured (Insurance) Rs 15 Lakhs
5) Nominee-Sushila Yadav, DOB-20.02.1968
6) email add. – [protected]@yahoo.co.uk

My Address
Narender Kumar
Flat No. E-5
Govt. Employees Housing Society
Sector-3 Part II
Rewari (Haryana)
123401
Ph[protected]

Kindly renewal of my credit card...

Last 4 years ICICI Direct frond me and they have taken my money in fake transaction. I am expecting that will get some help from this organization. I like to file a case against to ICICIDIRECT.COM. Kindly help me.

ICICI B2 banking is a fraud.. these guys do not provide access to your own money when you need them in the pretext of system downtime at 11 AM.. and it goes on the entire day.. isn't it a shame to bank like ICICI.. can they be trusted.

On top of that they have sad 'customer service managers' who are nothing but a bunch of robot sounding people who know how to repeat those three four lines a million times, like their email replies which are nothing but copy paste.

Mails to their Senior Service Manager - Anita Pai also was not responded.. its a classic case of arrogance. I have decided to approach the consumer court.. I am sure that I am not the only customer who has be harassed by ICICI.. all these even after holding a GOLD account and a Platinum Credit card!!

Dear sir,

This is in regards of my home loan with ICICI bank.

Bank has lots of hidden policy one of them i would like to explain you here.

1. My EMI cycle is 10th of every month.
2. I have made payment of 5lakh rupees on 26th. and bank has processed it on same day and it was deducted from my saving account too.
3. as per correct mathematical calculation i am suppose to pay interest on outstanding for 16 days and onoutstanding - 5L for 14 days.
4. But bank has taken interest on outstanding for full month and not given me any benefit on amount that i paid them early.


Please take this as a serious note and give me proper justice and stop all banks whoever are doing such faults.

Thanks
Mayank
[protected]

sir/mam,
mid[protected], tid[protected]
i like to inform you that i was using edc card acceptance services from icici bank . i swapped some cards on 28-07-09. but in evening when i close the batch i come to know that icici bank deactivate the tid of the edc without any prior intimation. very next day they collect all dox regarding the transaction. i even mailed twice the dox. and call cutomer care unlimited times. firstly they said for wait 255 days. and its past even 4 months after 255 days but still payment not credited in my a/c. transaction was of rs 70000/- (approx). please do the needful.

Hi I am a credit card holder of an ICICI bank from several years & also I have maintained our record in a very good manner but one time I was late to deposit the amount due to some reason,then ICICI bank send some Jaat or illiterate guys to collect the payment at my home,I was not there on that time they used abusive language with my family members & given him like warnings that deposit the amount today any how,then I came back after few days & called to those guys,they again came to my home to collect the payment.After a long conversation, I have given the whole balance amount to them by cash because they were using such a abusive langauge which was not acceptable.so I have closed the matter but they have not given me any reciept on that time & told me that,due to long payment delay your card is being cancelled & not activate again.So I told them ok but you can give me some kind of proof of closing this account,then they told me that they will come within 2 working days after submitting the amount along with the closing letter of the credit card.
But till now this account is going on & I have recieved so many massages on a monthly basis & now ICICI bank cross their limit,persons from ICICI bank keep calling me on a daily basis with such an illiteratic & villager abusive language due to this I am very disappointed because I was trying to make my life easier but it doesn't & also they had come to my office to give me card.
Firstly they called for the sales,then collection,then for abuse ,I think this the best job which ICICI bank have done behind the wall.

Well this is the situation,now tell me what can I do
Now a days the persons who called me with the fantastic abusive language along with the Nos. are:
[protected],[protected] & one No. is a landline STD code is 044

Please help me out for that.

Thanks

I am writing to express my nightmare experience with ICICI Prulife. I purchased 3 Smartkid/life insurance policies. in 2007. I surrendered the policies in July 2010 and requested a complete refund. I submitted all requested documents per the surrender form.

- Company never acknowledged by email or letter that they were in receipt of my surrender documents.
- Company did not issue a settlement statement telling me how much to expect based on my policies and tenure of holding.

- After repeatedly calling the service department, I confirmed that policies were in fact in queue and will get paid. This was in first week of Aug 2010. Based on the company info, policies are paid out with in 6-10 business days.

It is Sept 22nd, I have been paid out 2 of the three policies. One was paid in Indian rupees and I had to ask help from my family in India to run around and get the certificate enabling deposition into NRE account. Second policy was directly deposited into the NRE account.
Third policy is still in queue somewhere. I have been getting requests for additional documents when I call to check the status. First a request was made for copy of Indian passport. After I submitted that, I was told money would be deposited into my account by Sept 10, then Sept 15. After I called to follow up today, I was told the company needs more documents/bank statement showing proof of deposit from NRE account.

Think hard before you buy any product from this company. You may have to run around to get your own money back.


Rajeev

If anyone wants any more details, pls contact me at [protected]@yahoo.com

ICICI BANK is cheating Customers by by implementing lots of Hidden charges with the bank. There are no information provided to bank through any mode of communication.Example is ATM Transaction Decline Charges.

They are deducting RS. 28 for each transaction decline for any of the mentioned cause below.
causes:

1. Insufficient Balance in Customer Salary Account(For all types of Account)
2. If there is NO MONEY Available in the ATM.
2. If the ATM Machine is not able to dispense the desire amount of money. E.G. Customer want Rs. 10000/= in one transaction with the ATM but in the time the ATM Machine is only having Currency of Rs. 100/= available in it. Then the transaction will be obviously declined as a ATM is able to dispense 40 NOTES in a single transaction.

In this scenario also, ICICI Bank is COLLECTING ATM DECLINATION CHARGES FROM CUSTOMER. RIDICULOUS PROCESS OF ICICI BANK. This is the example of the very dissatisfying act of the bank.

Not happy at all with the nature of service of ICICI Bank.

Thanks,
Chanchal Mukherjee.
An Existing Customer of ICICI Bank- SALARY ACCOUNT HOLDER.
Phone: +91-[protected]

This is to Inform every NRI ,that theres no response to from the Admin team ,My Account has be not active for some time now possibly due to KYC reasons , But now as advised to me by ICICI Branch here in UAE to update my KYC.My first mail was sent to them on -
[protected]@icicidirect.com,[protected]@icicibank.com,[protected]@icicibank.com, [protected]@icicidirect.com.
After so much follow up Dubai office assited me to submit the application form that was done on 2nd of Sept 2010.But since that day there has been been no reply from ICICI Direct team for updation of my Application .Infact i got 2-3 reponses on my Mail from ms Neha(1mail),Mr Acahrya(1 mail),Ms Jyothi(2 Mails) & after I reply back ,it seems that the mail goes in a Black hole & no body responds.Secondly I dont understand why NRI customers are asked to send mails on teh above Ids ,where we dont even know who is following it up.,rather an Individual ID for Individual Country atleast should be responsible so that we can follow up with that person .I suggest everybody not to use ICICI for share trading becoz of their pathetic response.
Kiran Amin
Dubai UAE

DEAR SIR/MADAM,

I HAVE CLEARED MY PAYMENT LONG WAY BACK (3 YEARS) & GOT NOC FROM ICICI BANK ALSO.
BUT TILL DATE MY NAME IS NOT REMOVED FROM "CBILL" DEFOULTER LIST.

COPY OF NOC ENCLOSED FOR YOUR READY REF.

REGARDS.

RAVINDRA RAI-[protected]

Hi Sir,

This is Chaitanya Lakshmi. I’ve raised a request regarding payment refund missing in statement.
I’ve paid 549/- 4times in the month of April. On 18th April(1-time) and on 19th April(3-times).
The amount paid on 18th April is not refunded even the transaction is failed. For that I’ve mailed and didn't receive any response.I've called customercare and asked for refund but they said that its paid to Reliance.Reliance people said that the transaction failed in evening at 5.09pm.

Will you please look in to the issue and do the needful..


Thanks & Regards
Chaitanya Lakshmi.Chunduri
[protected]