ICICI Bank Complaints & Reviews

I have made a funds transfer to my mothers' account from ICICI bank (mine) to HDFC bank (my mothers). But the funds were credited and reversed back on the grounds of account holders name mismatch. Corresponding reversal charges & service tax & education cess etc. etc. charges were made towards HDFC bank. Consequently minimum balance in HDFC has becomes down and the timely payment could not be paid. My child school fees to be paid from my mothers account cheque, got failed.

To the same account earlier transactions since 2 years were successful. ICICI bank issued the NEFT request in AUTO to another persons account number and amount credited in my mothers account both account number and names were mismatched, for which ICICI Bank didn't took any responsibility to provide proper services to their customers, they are escaping by saying it is reserve bank's responsibility. Failing to provide the proper service as well as imposing a huge penalties (the service provided by them is not showing any responsibility equivalent to their penalties).

It is absolutely the failure of ICICI bank to get the proper communication from either Reserve Bank of India or HDFC bank. They were simply pulling the matter since 3 months. Still I didnot get proper reply from them. Now I am in air, whether to transfer my money to my mothers' account or it will go to somebody else's account. In that case these guys lifts their hands and simply escaping on the grounds of Reserve Bank of India's name.

When we charge a huge amounts of fees to our customers, we have to provide atpar service to the customers. Let me see who will attend this problem.

TWO 8% TAXABLE RBI BONDS 2003 NUMBERING 58716 OF AMOUNT RS 1.0 LAKH AND ANOTHER NUMBRERING 58715 OF AMOUNT RS 2.0 LAKHS ISSUED FROM ICICI BANK HAVE NOT BEEN PAID TILL DATE ALTHOUGH IT HAD MATURED ON 25TH JUNE 2010.SUBMITTED ALL RELEVANT PAPERS WITH A REQUEST TO TRANSFER THE MATURED AMOUNT DIRECTLY TO MY BANK ACCOUNT NUMBER[protected] OF CANARA BANK,SECTOR-1 NOIDA.MY PRESENT ADDRESS IS AS FOLLOWS--DR V.K.SETH,;424,ABHINAV SOCIETY;B-12,VASUNDHARA ENCLAVE;DELHI-110096 WITH MOBILE NUMBER [protected]

Dear Sir,
For your kind information, amount Rs 1078 has been deducted against loan ac. no. lpdel[protected], on 28/06/2010 (transaction no. sb3234332).
Above mentioned loan (ac. no. lpdel[protected]) does not belong to me.
Regarding this, I have registered complaint to your branch - loan division, sector - 23, gurgaon on 08/07/2010.
Till date no action has been taken from your side.
Please look into the matter urgently, as i feel unsafe to have money in my account with your bank.
Above incident is causing me great inconvenience and stress.

My details are as follows;
RAJESH KUMAR
S/O SRI PREM CHAND
DOB; 22/09/1978
[protected]
AC. NO.[protected]
BRANCH; SECTOR - 14, GURGAON

my car loan No LATIR[protected], in ICICI BANK has been paid all dues, and closed, but still in cibil report not been closed, to please close it account and infrom to me

On Saturday (24/7/2010) 1.30pm I got a SMS from your bank that “I have successfully created a new 3D secure pin“. I immediately contacted the bank and was waiting to speak to your customer care executive. I received another SMS telling a transaction of Rs. 8862.00 has done through my credit card by purchasing ticket by using site cleartrip.com.
I immediately and blocked my card. The first day your customer care person Mr. Ashutosh & Mr. Sanjay told me that this is a case of payment dispute and after 24hrs I can make a complaint of the same.

After 24 hrs, yesterday I phone the bank again to make the complaint. Your customer care person Ms. Susan denied all the promises Mr. Ashutosh & Mr. Sanjay made .She told I can not go for any dispute complaint. Till this time I haven’t used the 3d pin and I was not well aware about this facility.

I have already lodged a police complaint & informed site cleartrip.com about the same.

As I have not done this transaction, what shout i do now
Kindly suggest.

Thanking you


Sureshbabu nair
[protected]@gmail.com

This is a complaint against ICICI Bank Branch (NRE Service) Sector 18th , Noida. I have visited the branch on May 31st 2010. Requested the branch to provide me with an ECS transfer Mandate in favour of IDBI Home Loan Branch Lajpat Nagar.

The ECS was issued and latter submitted to IDBI Home loan Branch. Now we have been informed by IDBI that ICICI has refused to make the payment I have attached all the correspondence along with scaned copy of ICICI Mandate Form.

Please kindly help me to resolve the problem.

Regards

Respected Sir/Madam,
I,Hemant Kumar Arora inadvance say SORRY,I am not a regular writer of this type of complaint.I am a Govt.Servant.Some people was tried to cheat with me and they get 7 cheques No.140480 To 140486 Sec 14 branch ICICI Bank on 17.07.10.I gave request to stop payment on Bank Cost.care no.[protected] on 19.07.10 at 10.30.AM & also give a complaint & information to Safdarjung Police Station,New Delhi on same day which is near to my office.On 21.07.10 the bank had clear cheque no140484 & give Rs. 24000.00 to unknown person.Regarding this I was going to my Bank to give complaint & request to BRANCH MANAGER to do needful.Even she could not received my complaint and ask roudly this matter is not related with Branch.Than I connect to cost.care no.[protected] their reply was this matter is related to your Bank Branch.I send a complaint to ICICI Bank through email on 20.07.10 at 3.30 PM.There is no reply till now.Sir, i am very fadeup & hopeless.Kindly help me and do needfull in this matter.
Thanking You,
With regards
Hemant
[protected]@gmail.com Ph.[protected]

Respected Sir / Madam,

This complaint is regarding to money loss of amount of Rs. 400/- due to fault in Axis Bank ATM located in Kurla (East) Nehru Nagar.
I have transacted through ICICI debit card from the AXIS ATM located at Nehru Nagar (Kurla – East), wherein I have received only Rs. 600 in INR serious of 100 rupees note on the withdrawal request of 1000/-. Four hundred rupees were less in the transaction and after checking the balance it was showing of 1000 rupees withdrawal. There was no security guard at the AXIS BANK ATM premises. There were several other people who have experienced the inconvenience of ATM immediately and same issue was been taking place.

I myself and few more people went to Police station of nearby area and the officer & constables has visited the premises to verify on the said matter and they verified on our complaint.

Enclosing the application and the copy of complaint launched at Police station.

Further on 28th June, I officially informed to ICICI principal branch located at Powai on the above said matter and they gave me the SR[protected] and assured me that the request will be processed in 12 working days from request date.

Last week when I have called up at ICICI principal bank to ask about the status of my request, Mr. Tarun (tel no. –[protected] has informed that the AXIS BANK is confirming about the dispatch of 1000 rupees in the transaction, which has not happened and about the fault in ATM was verified and approved by the Inspector of Nehru nagar police station. The same is attached with the stamp of the police station.

Request you to coordinate with the ICICI Powai bank and confirm them that only Rs. 600 was received and rest 400 rupees need to refund or credit to my account on priority.

Hope you to understand and cooperate for the same.

Thanks & Regards,
Mitali Kalzunkar
Handphone #[protected]

Kindly provide the Email id wherein I can send the copy of NC registered in presence of Police Inspector.

I (M.SATHISH CHANDRA BHANU MURTHY) having ICICI bank account since 6 years My A/C No is[protected]. Last May month I started to use my internet banking facility whichever ICICI bank is providing to all customers. This internet banking also using for checking my account balance and statement purpose only.

But suddenly on the date of 9th June 2010, I got one mail as [protected]@icicibank.com subject as Alert Service Upgrade to my mail account. In this mail they given like “you can now enjoy flexibility and more secured services click below to visit your account page” so, Just I used the link and given my details like user ID and Password through that link. After one day exactly from 10th June 2010 onwards the hacker used my account and paid VODA phone Bills continues till 12th June 2010 amount nearly 12000/- I lost through these transactions. I got this fraud on 12th June 2010 immediately I contracted Nearest ICICI Bank and given my complaint to Customer Care same time they taken my complaint and given complaint no as SR[protected]. At the same time they told please register FIR in the nearest police station by using this complaint no so please accept this complaint and take necessary action to recover my amount from ICICI Bank. With this letter attaching mail print copy (which I got mail from the hacker).

Iam going to lodge complain againest ur bank services due to 12000/- froudly debited from my internet banking user id and password. so please trace out all trasactions and recovery my amount. At the time of froud my 12000 amount was paid to different vouda phone bills paid. so please trace out those mobile no's which are paid from my account on those dates(9th 10th 11th and 12th of june 2010). If you are fail to give me justice are no credit that 12000 amount i will lodge complaint againest your bank. please give reply in return signal.

Respected Sir,

My name is mahavir. I'm working with ICICI Bank Personal Loans Pune office from 13 Oct.2005

Still I dont get PF & pls give the Address of your office that i have appiled for the PF form.

My PF No is :- DL / 32000 /14299.
Cell :- [protected].

Hi, My current ICICI home loan ROI is 13.25 % which is too high than other players in the industry. After approaching they advised to visit any nearest branch in Pune to submit the difference money (0.5% of the current O/S amount).

But concerned person denied to accept the cheque 0.5% of o/s amount saying that you have to visit main branch because this scheme last date was 30/06/2010.

This is really embarrasing me as there is no instruction or mail from ICICI customer Service????

I need help to convert my present ROI ????

I am K Raghavan from Chennai. My ICICI Bank TSB I FEB 2005 is already matured and the payments are not credited to my a/c. the Particulars of Bond is furnished below.
1.Bond holder no ;:[protected]
2. No of bonds : 6 Amount Rs.30000/-
3.Payment due on 08.04.2010

The details of my Pan no. Bank details etc., were furnished by me & sent by post on 21.06.2010.Please credit my a/c & send your confirmation immediately. If already credited please let me know the date of credit as I am at present not in Chennai and not possible to verify my a/c. I shall be grateful if the problem is looked into at the earliest.

K Raghavan

Dear, Sir
my self is tukaram sahu. & i have a credit card from ICICI BANK LTD.card no. [protected]

dear sir i had settelment my credite card account march-2008 but the cibil report is negative with overdue 0.01 paisa. and company not provided me N.O.C. This is very harmful for my finiacial requerment. ICICI BANK employe told me for customer care & customer care aslo told me for nearest icici branch no boay give me a satisfied answer and my all loan request file is rejected other bank due to cibil clearlfication I have facing many problem for the loan since march-2008 please give me suggestion for critical position.

Not giving NOC

I have taken the two wheeler loan from ICICI bank my loan no LTMDU[protected]
I have paid all installments. Iam praying god to get the NOC from ICICI bank.

My loan got cleared on 5 MONTHS,


THANKS

WARM

K.BARATHI KANNAN,
S/O N.Kasamuthu,
107f,Koodal Mali Street,
Thiruarankundram
Madurai - 625 005.
Cell : [protected],[protected]
Thanks

I had spent Rs. 30,000.00 (Thirty Thousand Only) on Jewel Purchase in "M/s. Susheel Jewellery, Hosur". I could not pay the amount on the due date as i was out to my native and there was a delay in payment made. Payment was made via Online through my ICICI a/c. The people who made a chase for payment said that, i only need to pay Rs. 30,000.00 and no interest charges. Now, i have received a statement mentioning the details as follows :

1) 28/06/2010 -> Late Payment Fee -> Rs. 450.00
2) 04/07/2010 -> Service Tax -> Rs. 46.35
3) 06/07/2010 -> Infinity Payment Received, Thank You -> Rs. 30,000.00
4) 08/07/2010 -> Interest Charges -> Rs. 1,112.06
5) 08/07/2010 -> Service Tax -> Rs. 114.54

I called up the Chennai ICICI Customer care and spoke to Irfan within the time frame of 00.50 hrs to 01.05 hrs on 20th July,2010. When asked for a reference number, i was told that, there was no reference number that is issued to the customers. He said that, he will send an email with the details to the concerned team to followup and i would need to wait for 48 hours.
Hereby, as per my mistake, i agree to pay the late payment charges and the service tax which ever is levied for the late payment charges. I am not ready to pay the interest charges which ever is been levied. Requesting to have this levied. More, when the past transactions are considered, every payment was appropriate. This was the first transaction, where i could not make the payment on time. Hereby, requesting to have this interest charges and the service tax for the same to be leveraged.

My ICICI Credit Card number : [protected]
Name : Karthikeyan S
Address : H 109, New ASTC Hudco, Hosur - 635 109.
Email : hosur.[protected]@gmail.com
Contact : +[protected]

I am holding the icici credit card for last 2 years for payment of 4 000 but they charged me 20000. with out any intimation they have marked leen on my account and the money is been taken and it has been a mental harasment . So Unmark leen from my account and close my card. People are requested to be alert on this issue so dont suffer like my case.

I request the higher oficials of icici bank of take up this issue and solve this kind of cheap idiotic policies.

Myself Navin M My account no is B[protected]. I am staying in Bangalore. I have complaint against the ICICI bank why they cut the balance of my account without any information. The charges QABChgs,apr-jun10+ST77 827.00 rs. My balance has been over the minimum balance criteria (5100). I will request the consumer court to give my balance in one month. Otherwise, I will close the account(demat and savings).

Sir

Please do the needful

I have given full detail in my previous email which i have mark to to ICICIbank customer care

With regards

Prajot Desai


[protected] Forwarded message[protected]
From: PRAJOT DESAI <prajot.[protected]@gmail.com>
Date: Sun, Jul 11, 2010 at 1:14 PM
Subject: REG: Negative match reflecting on the CIBIL report
To: [protected]@icicibank.com


Sir/Madam

With reference to a negative match reflecting on the CIBIL report . I wish to request clarification on the same .

I had applied for a credit card in the year 2002 or 2003 and same was linked to one of my saving A/c[protected] /[protected] . However in the year 2004 i had paid all the dues pertaining to the usage transaction amount on the card.

However the card attracted annual fees and same used to be deducted from one of saving A/c . I had inform on a tele call that i dont wish to pay for the same as it was not informed to me and as per the verbal tele communication from a tele caller i had destroyed the card ( cut into 4 pieces) and along with a letter dropped the same at bank drop box.

Later on my communication address also changed as i had shifted from my old address .

Now i have applied for a job and the negative match is affecting my recruitment procedure .

I request you to kindly clarify as the negative match can affect my career, Since i don't belong to the default category,I am currently Using ICICI bank credit card and you can check my track record .

I had also visited your GOA Credit card collection office at Shiv Towers - Panaji Goa in first week of this month , but they could only tell detail about new cards which i am using currently . when i inform him that it(Old card) was link to my Saving Account , he found two saving accounts and he gave me the same and also directed to Bank Branch at Panaji .

On the same day i went to Panaji Branch and told to find out the same by giving the account Nos , but Both the accounts were closed so they could not give any detail as they don't have old records . So they told me call 24 hour help line No .

I also called Help line No to about it but after tell the whole thing to them they told me to go bank and i found it strange that No one is ready to give me inform .

Request you to please revert on the same as soon as possible.

NAME: PRAJOT PARSHURAM DESAI
DOB: 03/04/1982

Mobile : [protected]
--
With Regards
Prajot P. Desai

Sir,
I have a saving Account No[protected] i request home branch and through mail [protected]@icicibank.com last two months for close my account due to maintain .QAB Charge . already i paid last two quarter. given below last mail detail

From: nehal nehal <[protected]@yahoo.com>
Subject: Close My Saving Account No[protected]
To: [protected]@icicibank.com
Date: Friday, 25 June, 2010, 5:22 AM


Sir,
I am your costomer last five years but last 9 month i am not able to maintain your QAB Balance and you charge me QAB Maintain Charge evry quartly due to this reason i decided to close my account as soon as posible i already visit home branch regarding this issue.

Thanks & Regards
Nehal
[protected]@yahoo.com
Suffer continue

Shocking news for me, My personal Loan account closed and Letter issued by ICICI bank on 29/09/2008 i.e., two years back, today i have received a legal notice from ICICI Bank regarding the Overdue of my personal loan account.

After that, i have carried my original settlement letter and went to Ambattur branch at chennai, they made me wait more than 2 hrs and they said that concern manager is not available, please come next week tuesday. still my complaint is unanswereable.

This kind of worst and untolerable service was provided by this great organisation ICICI bank.

Anyone, please advise me to resolve my complaints