ICICI Bank Complaints & Reviews

I am Mr. Sunny Kala working with NDPL. I am having my Salary account with ICICI bank, whose account no is[protected]. One year back I booked railway tickets from my ICICI credit card then after a month I cleared that amount as well but after 6 months I got a call from your credit card department they were saying that my credit card amount is due I told them that I have already cleared that amount. Then today (10th Jul’10) when I checked my debit account it showed me a debit of Rs. 8000/- . I check my account details through internet baking but it was not showing any transaction. I called your CCE he told me that this transaction is made for non payment of my credit card bill. But I am not getting that why this particular transaction has been made as I have already cleared my credit card bill.

A strong action should be taken for these silly things as it causes mental harassment. If ICICI bank will not do any thing on this I will definitely drag them to the court. This is not at all acceptable all time.

Look into this ASAP and get back to me.

Sunny Kala
Mobile no: [protected]

> On our : PLATINUM CREDIT CARD NO.[protected]
Statement Dt Jun 29,2010
we cancilled tickets of Rs 12654.00 out of the same we use ATM for withdrawal of our Cr Balance Rs 12500.00. You charge a fee of Rs 312.50 + ST Rs 32.19.
How you can charge for withdrawal of our credit balance I am not using your cash withdrawal

I want to file a complaint against ICICI bank as there were Fraudal online transactions from my account due to failure of ICICI bank online security system.
Trailing mails shows the compete history of my case.
Kindly guide me that how can I get my money back.

Regd's

SAURABH GUPTA
For
JAYPEE ASSOCIATES LTD.

--- On Fri, 11/6/10, Mr saurabh gupta <[protected]@yahoo.co.in> wrote:


From: Mr saurabh gupta <[protected]@yahoo.co.in>
Subject: Fw: RE:'ICICICARE=[protected]' fraud transaction from saving account
To: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
Cc: [protected]@icicibank.com
Date: Friday, 11 June, 2010, 1:22 PM




Regd's

SAURABH GUPTA
For
JAYPEE ASSOCIATES LTD.

--- On Fri, 11/6/10, Mr saurabh gupta <[protected]@yahoo.co.in> wrote:


From: Mr saurabh gupta <[protected]@yahoo.co.in>
Subject: RE:'ICICICARE=[protected]' fraud transaction from saving account
To: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
Date: Friday, 11 June, 2010, 1:11 PM


Dear Mr. Deepak,
As in the trailing mail you asked me for 5 more days for your process which have already passed and I have not recieved any detail from your side.

I am finding that your bank is not supporting me as they can. I demanded for the details of POOL ACCOUNT of dealer through which the money was transfered to vodafone but your branch representatives always say that they are trying for details.
I do not understand wether it is your procedure or negligence of your representative but definately in both the cases it will force me to go for legal way & media to get my money back from your bank.
As it is definate that security of your bank has been cracked and there is no fault of end user i.e. me, so you are kindly requested to provide me the account detils of dealer of vodafone so I can process the Matter LEGALLY and with the help of media.


Regd's

SAURABH GUPTA
For
JAYPEE ASSOCIATES LTD.

--- On Fri, 4/6/10, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:


From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' fraud transaction from saving account
To: "Mr saurabh gupta" <[protected]@yahoo.co.in>
Date: Friday, 4 June, 2010, 2:21 PM


Dear Mr. Gupta,

We value your relationship with ICICI Bank.

We assure you that your concern is of top priority for us.

We will respond to you within 5 business days.

Sincerely,

C Deepak
Customer Service Officer
ICICI Bank Limited



"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----
From: Mr saurabh gupta ([protected]@yahoo.co.in)
Date: Friday, May 07, 2010 11:40 AM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Cc: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: fraud transaction from saving account

Date:[protected]

To

The Branch Manager

ICICI Bank



Dear Sir



Sub: Fraud fund transfer through my Savings account no.[protected]



This is with reference to complaint no. SR[protected] registered to ICICI bank customer care on 3rd May 2010. In which I have informed the bank about fraud payments from my bank account without any information to me. I have also given the written complaint to the branch manager of my native branch (sec-63 noida).



Since more than 72 hours have passed and no action has been taken by bank authorities.

I have not received any enquiry or information call from the bank.



I would like to mention that:



1 I have neither received any call from your bank about such transactions being done as it was not usual transfers from account.


2 Total sum of Rs. 46,169.00/- has been debited from my account without my knowledge.



In the light of above, I think that this is harassment by the bank upon me.



Despite all that, I am willing to get resolve the matter with the bank. In this respect, I request you to first of all provide us with the complete details of the transfers and account numbers where the transfers have been done.



I went to the ICICI Bank Branch at Sec 63 noida met Mr. Anand over there and he told me that the transfers have been done to Vodafone through Internet banking, same was told to me by your customer care when I registered a complaint. But when I made a call to customer care cell of ICICI bank on 5th May 2010 to get the status of my complaint your representative told me that transaction have been done to some personal account and not the Vodafone and bank name and account have not been updated yet.


I have also instructed by Finance Department to look into this matter since it’s a corporate account and have strongly recommended them to close the dealings with ICICI Bank and the same will be recommended to my friends and relatives who are holding any type of relationship with your bank



I would request you to reply back to me in writing within 7 days failing to which will force me to launch a complaint with the consumer forum.



Thanking You




SAURABH GUPTA
For
JAYPEE ASSOCIATES LTD.





<<My response.doc>>

> ON Our CREDIT CARD NO [protected] WE USED THIS CARD LAST TIME ON 27.07 .2008 AND BILLED ON STATEMENT OF JULY 30,2008
FOR RS 1883.35 FOR WHICH WE PAID RS 1884.00 ON 14.08.2008 BY 2 CHEQUES AND 1 CHEQUE ON 16.08.2008 . So there was no Dr balance regarding this card
Also we Have a Cr balance of Rs 00.65 against this card
You show balance of Rs 00.91 in statement of Dec 29,2008 And also charged Rs 49.00 + service tax of Rs 5.05 that also we paid on 16.05.2009 by 3 cheques
of Rs 4177.00 that charge reverse on your statement Dt June 29,2009.
Also in statement of Aug 29,2009 You Dr Rs 00.55 and Cr for same why.
But I am afaried by looking Statement of Jun 29,2010 You create a Dr of Rs 00.64 and for which you charge Interest of Rs 5.43 + S T 00.56
So you are requested to Reverse All these Charges At your early and also insure that should not present in our statement in future.

Dear Consumer forum,

Sir on 21st may 2010, I try to withdraw Rs 5000/- from Union bank ATM at Sahara Mall Gurgaon, but transaction was failed because of errror in ATM machine. I got the error slip from the bank & no money.

No money was debited from my account as I actually I dont get aby money because of error in ATM machine.Everthing was Okay till 10th June 2010.

On 10th June I got debit notemessage from from ICICI Bank of Rs 5000/-, when I checked the same on my net banking it shows the debit note in accordance with the failed transaction done on 21st May 2010.

I contact ICICI bank customer care & make request in that regard( Request No[protected] on 11th june 2010) BUT AFTER 12 WORKING DAYS BANK TOLD ME THAT MY REQUEST WAS REJECTED , I contact nearest branch in that regard, they told to MAKE A FRESH REQUEST (SR[protected] on 5th july 2010) TO ICICI BANK customer care & again rejected.

Sir, Pls help me in this regards as after so long processI havent got my money back.

Internet bak stataement is attched for you kind reference.

My Account No :[protected]


Thanks & Regards


Deepak kumar
[protected]

Dear sir / madam

I had has given call for the follow up for above said consignment on 5may on the basis of sms received, but there complaint of not keeping miss you card at the door step.I had also get the address confirmation from bank as well as with your dept which is correct.

Please deliver the courier as early as possible to avoid any missuse of the same.

Thanks
Rakesh.P

Bank Says they have misplaced my FD which I submitted for renewal.
FD no is 333H0053109
On top of that bank doen't have any record on computer.
I am following up with bank's operational manager at Kondhwa Branch however answer is couriour guy has misplaced my FD
There is no record of my FD in ICICI bank

I wonder how this banks work ?
I don't want to keep any money with ICICI
When will i get clear picture and get my money back?

The new issue with icicidirect as per the message on the website is that the amount of traffic exceeds the Web site's configured capacity.If the so called "biggest private bank" group can't handle the traffic why do they take so many customers...if the IT capacity is not manageable then stop opening up new demat accounts for new customers...that will spare all o[censored]s the frustration n irritation caused by this poorly managed web enabled trading facility...ANyways, after the poor show in last few days many o[censored]s will move to other brokerage houses...For people like me, who are outside india....will have to bear the torture for few more days, months till we come back to india and switch accounts...but of course it will now be my "priority no 1" to switch my account the moment i land in india...this icici group is full of jerks and incompetant [censored]s. ...who don't even deserve half of the brokerage fee charged by them...

ICICI BANK OR ITS DEMAT DEPARTMENT KEEP ASKING FOR RESUBMITTING OF KYC DOCUMENTS GIVING SOME EXCUSE LIKE FLOODS OR RBI GUIDELINES ETC. THEIR WEB SITE IS NOT AVILABLE FOR TRADE AND DESPITE SPEAKING TO THEM THEIR PERSONNEL KEEP RINGING UP AND DISTURBING US POSING AS WEALTH MANAGERS ETC. i AM SURE RBI DOES LAY DOWN ANY INSTRUCTIONS FOR TAKING KYC PERIODICALLY. IF SO THEY HAVE NOT QUOTED RBI CORRECTLY WITH THE REFERENCES

icicidirect is really pathetic...web based trading service provider is truly an inefficient service provider....most of the time its website is down or too slow to place any order...realtime trading is a distant dream as far as icicidirect is concerned...the website has been down for past two days and day traders have lost huge money....i have not been able to place any order yesterday and unable to cover my position and book some new orders...this is outrageous and frustrating that despite paying so high charges (highest in india) one has to face such downtimes for so long...

My request to higher management at icicidirect---please do sth abt it otherwise investors like me will have to switch accounts...

Aditya

ICICI Direct was down for the complete day and no trading been done from my end. I was supposed to sell my Nifty options at 5300 call and buy 5200 put which unfortunately can be done due to network failure. Who is going to bear this loss?

Dear Madam/Sir

Really bank is cheating to the customer and they committed to do the lien removal today but nothing is happened
as per the collection people asked. i paid the cheque on 28/06/2010. then my account has been blocked then i paid cash Rs. 10500 on 01/07/2010 as per their requirement.

i given the request for last three month for EMI conversion for my outstanding amount. after i paid cash only they given the request for EMI conversion and they given ARP plan monthly emi of RS 3147 and i got the confirmation from bank also on 3rd july 2010.


After all the prcesss they committed to do the lien and they told lien removal will be happend on monday but nothing happened. then they told it will happen on tuesday, and wednesday keep on.


i having huge commitment if you are holding my account what to do eventhough i paid properly for my credit card. i am getting falls commitment keep on kindly help me to sort out this issue today itself and do the needful for the same.

Warm Regards, R.kamaraj
Sales Manager-Banca
Reliance General Insurance Co. Ltd.
Chennai 2- Branch
Mob : [protected]
www.reliancegeneral.co.in

----- Forwarded by Raman Kamaraj/RGIL/RelianceADA on 07/08/2010 01:12 PM -----
Raman Kamaraj/RGIL/RelianceADA
07/08/2010 10:59 AM
To
customer.[protected]@icicibank.com
cc

Subject
Fw: Misusing my saving Bank account[protected]






Dear Madam/ Sir

Call center people and bank people are giving falls commitment that they told me to do lien removal on monday then tuesday then wednessday keep on but nothing is happening from your end.

i have huge commitment if you are holding my what to do totally i disappointed about your service kindly do the lien removal immediately today at any cast do the needful for the same.

my saving bank account no .[protected]


Warm Regards, R.kamaraj
Sales Manager-Banca
Reliance General Insurance Co. Ltd.
Chennai 2- Branch
Mob : [protected]
www.reliancegeneral.co.in

----- Forwarded by Raman Kamaraj/RGIL/RelianceADA on 07/08/2010 10:55 AM -----
Raman Kamaraj/RGIL/RelianceADA
07/02/2010 06:29 PM
To
customer.[protected]@icicibank.com
cc

Subject
Misusing my saving Bank account -





Dear Sir

Credit Card No [protected]


Suddenly the bank has been blocked my saving bank account and they are holing my entire money of rs. 34000. last two months i am requesting emi conversion and ECS updation but nothing is happening and your collection team person also told once updated then we will collect all the pending due amount that is why delay is happened for last two months. kindly see my fast record i am paying the premium properly last 8 years.

Till Now i am not facing any problem from your side and i am also not putting complaints regarding icici bank credit card. Last month itself i paid cheque (cheque no 276922)of rs. 10400 on 28/06/2010 to the collection team but suddenly blocked my account without intimation. once blocked really i socked then i spoken with collection team they told to pay minimum amount due to release my saving bank account then i paid cash of Rs.10500 on 1/07/2010. aleady i given the request to convert into emi and they explaint ARP plan for 18 months emi amountRs. 3147 i accepted. (Ref No[protected].

They assured to release my account today but still not released i am facing huge problem kindly unblock my saving bank account. kindly do the needful for the same.

Regards
R.kamaraj
[protected]


Warm Regards, R.kamaraj
Sales Manager-Banca
Reliance General Insurance Co. Ltd.
Chennai 2- Branch
Mob : [protected]
www.reliancegeneral.co.in

i have an Salay account in ICICI bank SR Nagar branch. My A/c:[protected]. for the last two monts my salary and rembersment are being shown ledger balance and additionally it is showing negative balance. i have not given any authority to withdraw my old debits from this accout. so the bottm line is i and not able to withdraw. I am staying out of state due to company project purose, so i am not able to visit my branch. please guide me to resolve this.

I have closed my ICICI HOME FINANCE FIXED Deposit FDR No.333H0077462 which was due for maturity on 20/02/2010. Inspite of submitting 15G Form, ICICI Bank deducted Income-tax amount from the interest amount. I was anot issued Certificate of deduction. After my repeated requests made through phone to Chennai office, I was informed the above certificate was sent to a Mumbai address. Immediately, I sent an email the the customercareicici. After sending 5 emails and lodging consumer complaint on 03/07/2010 I have received a communication from Srivani M, Customer Service Manager, ICICI BANK to contact Chennai Office with a request letter of change of communication and meet customer account manager. I do not understand why I should give a requisition for change of address when I have not changed my adddress at all . It is the bank which has committed the mistake. It is their duty to rectify the mistake.

sir,
mene kabhi icici bank credit card se kabhi bhi credit card issui nahi karaye lekin icici bank credit card ne mere do(two) credit card issui kar diye. jinke no. iss prakar hai
[protected] or [protected]. kafi samaye baad delhi se ek phone aata hai ki main teeshazari court,delhi se bol raha hu ki aapke paas icici bank credit card ka kafi paisa udhar hai agar aapne nahi chukaya to aapko court duara talab karke Tihar jail main band kar diya jayega or kaha gaya aap acha chate to aap icici agra main mayank garg se milkar paisa jamaye karaye varna aap ko pehele kaha gayahai usi hisab se karwahi hogi ye dhamki sun kar ke main dar gaya main raat bhar so nahi saka dusre din maine apni wibi ke jebar beche or icici card main Rs 20,000 jama karaye iss ke babjud bhi mere upar paise jama karane ka dabab banate rahe maine dabab me aa kar ke phir Rs 5,000 jama kara diye phir iss ke baad tarah tarah ke dabab banaye jate rahe main jabki credit card issui nahi karaye iss ki guhar main icici bank credit card main lagata raha lekin meri ek nahi suni gai maine unse kaha agar maine credit card banbaye hai to iss ke pramar muje dikhaye jaye icici bank credit card adhikaryo ka ye uttar tha ye hum aapko pramar nahi de sakte agar aapko iss ke pramar chaheye to aapko consumerform/banking omworldsman main me jana hoga.
meri aap se haat jorkar prarthana hai aap ke bank duara jo khutharaghat kiya gaya hai agar iss ka samadhan kar sake to kre warna aap ke adhikariyo sujaya gaya sujab he theek hai muje consumarform/bankingomworldsman main he jana theek rahega iss ke alwa meri aap se prarthana hai ki mere Rs 25,000 jama aap ne karwaye hai be byaj sahit bapis diye jaye jo muje maansik pratandana/maanhani hui hai us ke liye Rs 10,00000 ki bharpai ki jaye kyoki meri bejiti isse bahut ki ho chuki hai agara iss par karwahi nahi hui to muje consumerform/banking omworldsman main apeel karne ke liye badhai hona parega.
yours
A.S VERMAN

Hi,

This is to bring to your notice that I have seen advertisements in leading daily newspapers regarding friendship clubs and one of these was the Shipra Friendship club. I was asked to submit a payment amounting to Rs 13500 in the bank account number[protected] in the name of some Pawan Gautam. After I deposited the amount, they never picked up my phone. Since I wanted my money back, I somehow traced the address of the account holder as "wz 274 E2/2 Vishnu Garden, Near Mangal Bazar, New Delhi-110018 which upon visiting was found to be fake. By fake, i mean that there is no such address that exists in this area. I am really shocked that how can a multinational bank such as ICICI open a bank account without properly verifying the address of the account holder. It seems quite easy to dupe people by falsely opening a bank account with a big bank because that instills a sense of security in people like me and they become sure that the friendship club is for real. However, I am not raising this as a concern because I have been duped but because there would definitely be many more falling victim to such clubs and I also believe that while they are involved in malicious activities, ICICI bank is also partly responsible for the same. If this is the scenario, this also is kind of a security threat as even more anti-social elements can use this loophole towards setting up their malicious activities thereby leading to a much widespread impact.

I would therefore request you to please look into this and start taking legal action against such people. This would certainly increase the bank's reputation as well apart from strengthening the confidence of masses in its credibility.

Thanks

Dear Sir,

My self Mr. Mitul Haridutt Chonker. I worked with Reliance life insurace. that time reliance insurance co opening my account in ICICI Bank. After i resign my job i have closed my ICICI bank account. after one year i have received a letter from ICICI bank for recovery amount of Rs 2699/-, Actually i submitted my cheque book, My debit card at vapi ICICI bank Daman road. ICICI bank staff Lost my document. so Pls do needful.

Regards,

Mitul H chonker.

Dear sir,
I have purchased 6 tax saving bonds of Rs.5,000/-each from ICICI bank limited on 11.03.2005 having a maturity value of Rs.40,200/- in march 2010. The company has paid me the gross interest of Rs.10,200/- and deducted TDS @ 10%. I.e. 1020/-. However the ICICI bank had not deposited Rs.1,020/- to the credit of the central government account till date due to which i am unable to claim the same in my income tax return of 2010. I have already couriered my PAN at the required address even though TDS certificate is not issued to me. All these deeds of the ICICI bank caused a mental tension to me and it becomes a tax liability bond instead of tax saving bond. Take the immediate action to avoid my distress

Further my complete delail is as under:

Name : Dr. L.N.Agarwal
PAN : AAQPA1864L
Bondholder No.6129592
Address: S.M.Colledge, Chandausi
Email ID: Mayank.[protected]@icai.org

despite 4 requests, 2 sets of comjplaints right upto level 4 (sadly the senior 2 levels do not even respond), when 5 folks are always at my home, the courier says, 'no one available'.
i suppose it is a ICICI bank strategy to force customers to go to the branch, and pay up. and save on the courier

I was issued FORM No.16A Certificate of deduction of tax at source for my matured ICCI Home Finance Fixed Deposit FDR.No.333H0077462 which contains Mumbai address. I am resident of Chennai for the past 55 years. I never stayed in Mumbai. I received all previous communications regarding the above Fixed Deposit to my residential address furnished below.

G.R. GOMATHI
B11 SRINIVASA APARTMENTS,
SRINIVASA AVENUE ROAD,
RAJA ANNAMALAIPURAM,
CHENNAI-600028
I could not understand how a Mumbai address was generated for the above certificate alone. All my 5 to 6 emails in this regard addressed to [protected]@ichfc.in went unanswered till date. I have to submit my income-tax return before 31/07/2010. How can I submit my I.T. return with the above defective 16A Form. Is there any one who can guide me on this. I am unable to find anyone in Chennai Office. Everyone here depend on Head Office.