ICICI Bank Complaints & Reviews

Dear Sir,
I am holding bond no[protected] which matured on[protected] but I have not yet receivrd the matured amount. First time cheque was returned due to change in address after which I changed the address but second time cheque was returned on 27-05-10 by post office at Jabalpur due to insufficient address details. Now post office has been approached and henceforth they shall not return the cheque. I have been requesting your customer care ( on 26-05, 10-06, 11-06 and16-06) to despatch it again but there is no progress. Pl tell me how to progress as I am much distressed due to mental tension on account of nonreceipt of my dues and repeated chasing with your customer care failing which I shall be constrained to take suitable action . Pl help. My mobile no. is [protected] and my address is Mukesh, Sr.DEE(TRD), DRM office, Opposite High Court, Jabalpur (M.P.), PIN-482001.
Thanks.
Mukesh.

I understand that ICICI Bank is going to dogs. Absolutely Rubbish, Non professional & Harassing.

I am really surprise to know that ICICI Bank debited Rs. 1500 from my account against the mobile recharge o[censored]nknown person on 4th May 2010. The same day I got the call from ICICI customer care informing some fishy transaction has made by some one else in my account against mobile recharge. And on my request the account was blocked by your customer care officer on the same day. It was informed to me that this matter will be sorted out with in 15-days. After 15-days I visited ICICI Kalyan Branch, the branch concern informed that it will take 30-days to sort out such type of matters. I wrote a mail to ICICI customer so called customer care (Which never sends mail in time) it was informed me in first mail that the matter is in process & will be sorted out in 30-days. after 30-days I got the mail requesting to keep patience as it will take some more time to resolve. And today surprisingly I got the mail from customer care that it is a matter of police & I must have shared my user id & password to somebody else. For your information I have not at all shared my user id password to anybody else.

I am sorry to inform you that I am not going to recommend anybody about ICICI Bank Net banking /account opening. Secondly I am going to close my account after this settlement as this is a second harassing case for me.

This is ridiculous & unprofessional approach of ICICI Bank.

I don’t understand the system of ICICI Bank. I think ICICI Bank is just to collect the money from the customers & misguide them.


BR
Prafulla Walhe

Dear Sir,

I have taken a loan from ICICI bank for a period of 48 months from Dec 2007. Loan Ac No. LPDEL[protected]. I have already paid 28 EMI's from the past 3 months am facing major financial crisis, I am requesting if i coulod settle this at the best possible way. However, I have not got any favorable response. The collection person from bank says as of now there is no budget, when i get budget will let you know. When someone says that its clear its just trying to meet numbers. If I could give I wudn't have delayed.

In fact my liability is not just this, I have huge liabilities. My monthly income is Rs.40k and the outflow is close to Rs.80K- Rs.1Lac I don't know how to make ends meet. Its not that I don't want to pay. Your officials ask questions like, do i have an intention to pay, if i didn't i wouldn't have put in a request, they humiliate asking questions like i[censored] can't pay 9k how can u pay a lakh. Is this the way one talks. There officers come home at strange hours early morning, etc for collections. If i had money i would have given without informing what do they expect. They threaten saying we will come with a summon and you will understand. Infact I had approached a coordinate to coordinate, with whom they have a concern I understand, however, what is the support or solution they are providing. None other than humiliation and stress...

I don't know who to ask. I don't know how fast the response or action would be.Would appreciate if you could respond at the earliest.



Regards

Loan Ac No. LPDEL[protected]

The Monthly Statement against my Credit Card No.[protected] was received by me on today the 15th June 2010 through a neighbour while the last date of payment was 05/06/2010. My mobile was taken by my wife for a long tour and as such I could not receive any SMS in time. However remembering my expenditure I deposited a Cheque well in advance of the due date. Had it been on the other side I would have been asked to pay interset for default payment. How come a Bank of ICICI's caliber be so irresponsible to send the documents through irresponsible Couriers.

non reciept of redemption amount
bond no [protected]
date of issue 11/03/2005
date of maturity 10/03/2010
certificate no 84206
distinctive no[protected]
present address
sudhir kumar sinha
c/13 GM COMPLEX KANHAN AREA
PO-DUNGARIA
DIST-CHHINDWARA
MADHYAPRADESH
CELL NO-[protected]

I had taken a Loan from ICICI Bank , Due to loss of my business I could not pay the installment in time , In the month of Oct.2009 ICICI recovery agent Mr. Vineet Mobile No.[protected] contact me and suggest me settlement of above loan , I agreed ant told to Mr. vineet to process the settlement, On 22nd Oct. Mr. Vineet Contact me and told me that bank agreed to sattlement in Rs.40000/- but due to closing of month u have pay to one installment in cash and paid installment amt. Rs.8943/- will be deducted from ur settlement amt. Rs.40000/-, I have paid Rs.8943/- vide receipt No.L [protected] dated 26/10/2009.
In the month of November,2009 ICICI Bank Recover Agent Mr. Kapil and Mr. Deepak mobile No. [protected] contacted me and told me that ur settlement in process and arrange the money.
on 19 th December Mr. Deepak come my home with settlement letter No. 0496603 dated 14 December, 2009 , I have paid Rs. 33000/- cash vide Receipt No. L[protected] dated 19/12/2009 as per demand in sattlement letter.
On 22 /12/2009 I visited to ICICI Bank, Rohini , Delhi , on counter No. 6 for NOC th bank officer advised for waiting one week I submitted Receipt and Settlement Letter on counter.
TO SURPRISES MY SAVING ACCOUNT BLOCKED BY BANK AND TRANSFER MY SAVING ACCOUNT BALANCE RS. 10773/- FROM MY SAVING A/C NO.[protected],
I HAVE COMPALINT BY TELEPHONIC AND EMAILS. BUT I HAVE NOT RECD. ANY RESPONSE FROM BANK,

You are requisted to pls. look in this matter for NOC and Reverse my Amt. Rs.10773/- in my account

thanks
manoj kumar
tel-[protected]

Dear Sir,
With respect hereby I would like to state a complain against ICICI BANK Salary Account opening Executive who has taken away all my documents such as my Rent Agreement,ID proof along with my signature in both the form and xerox copy of all my documents, where as he has not informed me about the statues of my account.I am working in OSS RETAILS PVT. LTD. as Trainee Branch Manager and without my salary account I will not get any kind of remuneration from the company ans the executive knows all these things as he has came to the Kolkata Regional office and collected all the documents from my office, also he knows the importance of the account. As a bank executive he should know the importance of account.He has taken all the documents along with my signature on both form and documents on 2nd.June 2010 but I have received a message from the ICICI Bank on 5th.June 2010, that they have received my application -now my question is why he has not submited my form in the same day and again till 11thJune 2010 he has not informed any status about the said account, when I have asked him about the status of my account then only he said OK I SHALL CHECK, but still then he has not call me,I called him up and then he has informed me that there is a problem in your account opening because of ID proof. where as at the time of collecting I said him to take all my ID proof but he rerfeused and now he is informing all these when there is no time because my company release salary on 12th. of every month and only for this ICICI Bank executive I am suffering a lot. I have a question wheather the bank has any information about such type of eresponsible executive, if not then why? how a bank can simple keep the customer documents without giving any information about the same to the coutomer, for these kind of activities the general public is facing lots of problems,is this should be the nature of a RBI authorised Bank or the bank is so proud of its growing business that it dose not care any of rules even RBI guidelines ?
My problem may appears to you as a very simple but with me the bank has given problem to 3 other persons of the same family- what about the RBI GUIDELINES AND LAW AND ORDER -please give special care of such type of problem and make sure that the respective Bank should not repeat the same to anybody else.
I have seen lots of complaints are there in Indian Consumer Forum but I dont know how many people got the solution from these but this is my earnest request you to kindly resolve the problem with special care and make PUBLIC AWARENESS.
Thanking you
regards
PRANAB MAJUMDER

My Fixed deposit deposited with ICIC Home Finance having FDR Nos. 1) 333H0047202 & (2)333H0047185 IS MATURED ON Dated 2.05.2010. I Have applied along with original FDR Copies for refund of the same in ICICI Bank , Jalgaon Branch. on Dated 4.05.2010.But Till today i doesn't received cheque for my Payment. I have contacted to customer care of ICiCI Home fianance.they told that they donot received my Application & advice to contact ICICI bank at Jalgaon where i have deposited the FDRs. The Branch Manager at Jalgaon told that he has submitted the application to ICICI Home Finance.
He told that mail correspodance has been made with Mr. Vijayakumar, Mr Riyaz & mr. Anant Surve of ICICI Home Fianance. But no response he received.In all this i am not getting payment/Cheque. Can som one help?
Eknath Shridhar Patil,Jalgaon

Hi,

I hold an ICICI Bank current account which is a proprietorship account. I wanted to change the permenant and correspondence address. I operate out of office wherein I am a part holder of the property. I stay with my brother.

In the above situation for proof of my permanent address -- i have provided the sale agreement copy -- which bank says is invalid. For correspondence address (which in my case is residence owned by my brother) i dont have any document in my name -- however i can provide ration card which is again not valid.

I dont see any help from the bank and nor they are cooperative. It is unfortunate -- but i think i am not left with any choice but to close the account.

DEAR SIR
PL RENEW MY CREDIT CARD ASAP AS IT EXPIRES ON 06/2010 MY ICICI/BIG BAZAAR C. C. NO IS - [protected]


SAURABH N. SRIVASTAVA

H. NO-B-46A
SEC-19
NOIDA-201301
MB- [protected]

SIr,
I lost my food bazar card during my journey and I had made a request to issue me anew card .But despite of my several request they denied to issue me a duplicate card in place of my card.So I requested them to refund my remaning balance. But neither they issuied a card nor they refunded my remaining balance.They ask me for my bank statement.Why I disclosed my account summary.Despite of this I forwarded them my bank E- statement as proof of cheque issuing to icici bank.but they still demanding bank statement.Kindly look in to this complaint.

Complaint against the ICICI Collection agent harassment

Dear Sir,

I need to bring to your attention my experience as an ICICI Bank customer.

My Name is Sahil Jain residing at 520 Sector-16A Faridabad - 121002. I was using an ICICI Credit Card # [protected] which is about 5-6 years old and due to some problems with the bank I had stopped paying the credit card dues. After about 2 years I got a call from the ICICI Credit Card legal team stating that they would like to do a full and final settlement on my card and if I am ready to pay Rs. 28000 as a 1 time payment, all my dues would be clear and I would receive an NOC from ICICI on my credit card and my name would be removed from the default list in CIBIL as well. I agreed to make the payment to close this bad debt and then they sent an ICICI representative to my house with the settlement letter (Attached) and I gave him a Cheque (#672042) of RS. 28000 for which he gave me a receipt (attached).

I checked into my bank account after 4-5 days to see if my cheque has been cleared and I saw the cheque had bounced due to the signature which is a human error and I immediately called the ICICI Bank customer care no to find out how I can make the payment as it was a human error and I didn’t want the bank to think that it was deliberate. After explaining the entire issue to the customer care representative he suggested I either go to the bank to deposit the full amount or make the payment online using the ICICI Bank website. I immediately logged into the ICICI Bank website and made the full payment of Rs. 28000 towards the settlement (attached) .

After 2-3 days of making the payment I received a call from the same person from the ICICI legal department to inform me the cheque had bounced, and I informed him that I was aware of the same and therefore I immediately made the payment online and gave him the reference no. He told me that since I made the payment then everything is fine and he will take care of the paperwork and I will get the NOC in 30 days.

If i had any intentions of not making the payments, i would have not called the ICICI Bank customer care no myself to enquire how i can make the payment due to this human error and immediately make the full payment online.

After 1 month of all these events, I received a harassing call from Mr. Aditya Dhanraj whose cell no is +91-[protected] and he started threatening me. He claimed he is calling from the ICICI Legal team and said that I have dues which I need to pay and I informed him that I have already paid the full and final payment on which he started threatening me that he has my home and office address and he is going to come and beat me and my family up and will ensure that I pay the amount or he will create a nuisance in my office and ensure I get kicked out of my office. The very same day he had called my office HR Department and started threatening them that your employee has a credit card debt and if he does not pay they will send 4 men to the office to get the money out. My HR department was aware of the entire series of events and they informed him about the payment being made on which Mr. Aditya called the Managing Director of my company and started creating a scene in front of her. Mr. Aditya has been calling everyday and threatening my office staff of dire consequences.
I am not sure what do to at this stage as I fear the way Mr. Aditya Dhanraj has been calling and threatening me and calling my office, he will either cause harm to my family or my job.

These are not the only statements that the bank executive used, but were also accompanied by an offensive and abusive behavior and language, which is legally and ethically against the Human Rights and Indian Penal Code.

I would request you to kindly advise if I should file an FIR against ICICI bank and Mr. Aditya Dhanraj. I am not sure at this point how to get rid of this guy who has been harassing me and has been calling the senior level people in my company which could easily cost me my job.
I would also like to know how I can obtain the NOC from ICICI bank which they have not sent me till now and get my name removed from CIBIL.

PLEASE NOTE THAT ALL THE EVENTS STATED ABOVE HAPPENED BETWEEN THE TIME PERIOD OF MAY 2010- JUNE 2010.
We hope that you take note of this experience and help us.

Appreciate all help & support.

Thanks!
Sahil Jain
+91-[protected]

I was having ICICI Credit Card No [protected] which was shown unsettlement for CIBIL Credit Information Report.

When my service transferred from Chennai to Cochin in September 2005 I have settled my Credit Card vide your money receipt No.CC[protected], Branch 85 dt 17.09.2005 ( copy enclosed). Your ICICI Officer used to call me several times in September 2005 and he promised full and final settlement for Rs. 7500/- I have agreed for this amount because I want to go to Cochin Immediately. He told me that ICICI Bank Representative will come with Settlement Letter on 17.09.2005 at my Office to collect Rs. 7500/- towards full and final settlement of my Credit Card. On 17.09.2005 your Collection Agency (AACE, Chennai) representative Mr. Rahman came to our Office without settlement Letter. Mr. Rahman told me that he has forgot the Settlement Letter in his office which will be sent by Courier to me. On my good faith to ICICI Bank I have paid Rs. 7500/-by Cash towards full and final settlement of my Credit Card with covering letter dated 17.09.2005. I have return my Credit Card duly destroyed with covering letter which he has accepted. Till today I have not received the settlement letter from you. Several time I have phoned to the ICICI Officer and the Collection Agency They were not attending my telephone or they were telling that ICICI Officer was transferred to Bangalore or Mumbai. Since I was in Cochin upto March 2009 I could not contact.

I have applied Personal Loan for Emergency Operation of my Father in Law in Oct 2008. The Bank was rejected my application due to negative information of my Credit Report of CIBIL which I am not aware. My father in law was expired without getting medical treatment for want of money.


Again I have applied Educational Loan for my Son for B.E.Engineering in August 2009, that loan also rejected by Bank and he could not study in Engineering.

Under the circumstance I have request my Credit Information Report from CIBIL directly
I have surprised that my name in defaulters list of CIBIL due to non payment of my ICICI Credit Card of Rs. 9432.67. Inspite of this wrong information I have paid Rs.9433/- to your Ambathur Branch, Chennai on 21.05.2010 and cleared all my dues.


Now my life is miserable. How ICICI Bank can spoil my life by way of Credit Card. How this type false information given to the Card Holder. Your ICICI Bank Officer and Mr. Rahman of M/s.AACE Agency cheated me by giving wrong information and advise and spoil my life and put me in dark. Who authorise him to collect my Credit Card with out settlement.

I am afraiding that what will be my liability after 5 years for this Credit Card

At least favour me by informing to CIBIL at an early date to update my Credit Information Report

Hi

I am Aravindhan and I brough ICICI tax saving bond on 2005. The redemption date was Apr 30, 2010. I have changed my residence in between. So the address mentioned in the Bond was changed.

After couple of follow up with ICICI call centers and as directed by them, send a requestation letter to 3i infotect limited in Mumbai. But it was rejected.

Can you give me the direction to move forward.

Bond No : 0619-390

Thanks

Dear Sir/Mam,

I sent my PF documents to delhi i-process office on 15th May 2010 by Courier and POD number is[protected] and my details are....

Name- Jitendra Rao
EM. Code- C24180
Location- Jaipur
PF No.- MH/47808/20069


I request you to please look in to this and confirm me is it in under process or not


Thanx & Regards
Jitendra Rao
91-[protected]

I AM HAvINH SAVING, DEMAT AND TRADING ACCOUNT IN ICICI BANK.

SINCE JANUARY 2010 THEIR ARE MANY IRREGULARITY IN MY DEMAT ACCOUNT AND MY PRINCIPAL AMOUNT IS DECREASING .
REGARDING THIS I HAVE CALL TO ICICI CUSTOMER CARE THEY JUST TRANSFER MY CALL FROM QUERY TO TRADING AND V.V.
THEY ARE NOT REPLY ME.

MY MANY SHARES ARE BLOCKED WITHOUT ANY INFORMATION TO ME.

EVERY TIME THEY REPLY ME THAT AMOUNT IS DUE.


WHEN EVER I TRANSFER MY SHARES FROM MARGIN TO DELIVERY I TRANSFER THE AMOUNT .
SHARES CANT GET CONVERTED TO DELIVERY WITHOUT BALANCE IN ACCOUNT SO HOW BALANCE REMAIN DUE.

I HAVE ALSO VISITED THE ICICIBANK BRACH AT SECTOR-5, DWARKA, NEW DELHI, I MET TO MS. PRATIBHA SHE ALSO TOLD ME THAT SHE CANT HELPME.

I HAVE ALSO VISIT TO ICICIDIRECT, SECTOR-12, NEW DELHI, THEY TELL ME TO GO TO ICICI BANK BRANCH

MY TRADING ACCOUNT NO - [protected]

KINDLY REPLY ME WHO WILL SOLVE MY PROBLEM

I WANT TO CHECK MY ACCOUNT AND RETURN MY AMOUNT.

REGARDS

ALOK GUPTA
M.NO-[protected]

I am an icici bank account holder since 3 years an my account no. is[protected]Gandhinagar, Gujarat Branch). I had made a transaction of 5000/-Rs from icici ATM (Vikas Puri, C Block) on 4/May/2010. The ATM machine dispensed multiple of 500/- Rs. Thus instead of dispensing 500x10, it dispensed 500x9 and 100x1. Thus the amount which i received was 4600/- Rs. While the mini-statement showed transaction amount of 5000/- only.
Afterwards i had registered one hand return complain in ATM cell itself. After that i had made complain thrice in the customer care department.Which was of no use at all, and just a total waste of my time, money and peace of mind.
Thus, I would like to register complain against icici bank.

Dear, Concern
I would like to inform you that I Abhyuday Singh is wear a corporate gold icic bank credit card and i have pay my bill regularly before due date in past i when i was drop my payment cheque it was got credited in my card a/c maximum to maximum in two days but at this month i was dropped my cheque in naraina branch at 1-june-2010 and till today it is not credited in myu card a/c and 7-june-2010 is my last payment date i was call to customer care pupils for this first at 3-june -2010 and another to 6june-2010 these pupils are said to me that please stop the cheque payment and make a cash payment its only wear a charge of 100 rs exra......i want to ask you that why i make a extra payment when i was drooped my cheque very earlier from my due date kindly favour me i have got a lot of deppressions and stress in my mind kindly help me out my cheque details are given below.
Cheque No-198627(IDBI BANK LTD)
Cheque Amount-4042Rs

Dropped atICICI BANK NARAINA VIHAR BRANCH on the 1-june-2010

Regards
Abhyudayt Singh
[protected]


DDA FLAT NO 65 F POCKET B7 MAYUR VIHAR-III
DELHI-96

Dear Sirs,

I made online transaction to transfer Rs 12,000 to friend's A/C but I mistakenly transferred to wrong A/C on date 1/06/2010 with Payment ID: [protected] & Transaction id BIL/[protected]/Against Laptop Payme/NS . Actually I wanted to transfer the amount to A/c #[protected] but it was wrongly transferred to[protected].

ICICI online banking system is such it only asks for A/C number & registers payee. There is no cross verification of A/C holder so people generally commit such mistakes. This is deficiency in their system. You can find so many such complaints against ICICI bank. Now bank is not able to trace the A/C holder. I had logged complaint to bank but nothing is done.

Immediately after I came to know about the mistake I contacted the Customer care toll free number and they advised me to contact the Branch Manager who will contact the Ac holder to whom the money was transferred.

I approached the Branch Manager Mr. Pankaj ( Liberty Garden, Malad Branch - Mumbai ), who asked her employee Nisha to contact the Customer but the person to whom the money was transferred has not been using the account from past one year and was not available on his contact number with the Bank. I requested the Bank manager to make sure that the third person should not withdraw the money from his account and reverse the transaction immediately, but I was shocked to hear from the bank that they cannot do this and there is no way that we can stop the opposite person to withdraw the money as it is in his account.

The Bank staff then asked me to contact Mumbai police and register a case with them. I went to Malad Police station, Bangur Police station but the Cops refused to register a case giving me the reason that as there is no fraud or theft committed in my account they cannot register case for me under any section of Indian law. They also informed me that as it is my account, my bank and my money then bank should act on my written complaint or intimation to them and reverse the transaction.

I disappointedly went back the Bank and informed them about the police episode and now I had a different operational manager Mr. Manoj who agreed that cops will not help me and in such case there is no way that bank can help me too. He behaved and displayed a attitude of telling me that I have done a crime or murdered someone and my 12,000 in no way is retrievable. He also informed me that I am not the first person to do such mistake and that is the reason he is telling me to forget my money. After a short argument with him he informed me that he will send a bank representative to the third party account holders address and try to get in touch with him. The Bank guy after visiting his place came to know that the person does not stays there and there is no trace of the account holder.

It is now one week and bank has not taken any step to stop the opposite person to misuse my money or help me in retrieving my money.

Being a common man I am now not only in a state of shock but left all alone with no one in the entire system of Indian law trying to help me. The Cops have a valid reason not to register a case for me. The Bank seems to be giving me all kinds of reasons not to help me in any possible way.
Is there any way that anyone can help me. I can be contacted at my Cell phone # +[protected]


Regards
Sanjay Khemani.
+[protected]

I am account holder of ICICI CREDIT CARD.
Last month before my due date My Due payment was Depsited to ICIC Bank on 01 May 2010 by Indian Railways. Even Though the Money was Deposited by Railways before due date. After receipt of money also before time they charged me a late payement fee of Rs 400/-
This is not fare at all
Charle Hussain