ICICI Bank Complaints & Reviews

i have an Salay account in ICICI bank SR Nagar branch. My A/c:[protected]. for the last two monts my salary and rembersment are being shown ledger balance and additionally it is showing negative balance. i have not given any authority to withdraw my old debits from this accout. so the bottm line is i and not able to withdraw. I am staying out of state due to company project purose, so i am not able to visit my branch. please guide me to resolve this.

I have closed my ICICI HOME FINANCE FIXED Deposit FDR No.333H0077462 which was due for maturity on 20/02/2010. Inspite of submitting 15G Form, ICICI Bank deducted Income-tax amount from the interest amount. I was anot issued Certificate of deduction. After my repeated requests made through phone to Chennai office, I was informed the above certificate was sent to a Mumbai address. Immediately, I sent an email the the customercareicici. After sending 5 emails and lodging consumer complaint on 03/07/2010 I have received a communication from Srivani M, Customer Service Manager, ICICI BANK to contact Chennai Office with a request letter of change of communication and meet customer account manager. I do not understand why I should give a requisition for change of address when I have not changed my adddress at all . It is the bank which has committed the mistake. It is their duty to rectify the mistake.

sir,
mene kabhi icici bank credit card se kabhi bhi credit card issui nahi karaye lekin icici bank credit card ne mere do(two) credit card issui kar diye. jinke no. iss prakar hai
[protected] or [protected]. kafi samaye baad delhi se ek phone aata hai ki main teeshazari court,delhi se bol raha hu ki aapke paas icici bank credit card ka kafi paisa udhar hai agar aapne nahi chukaya to aapko court duara talab karke Tihar jail main band kar diya jayega or kaha gaya aap acha chate to aap icici agra main mayank garg se milkar paisa jamaye karaye varna aap ko pehele kaha gayahai usi hisab se karwahi hogi ye dhamki sun kar ke main dar gaya main raat bhar so nahi saka dusre din maine apni wibi ke jebar beche or icici card main Rs 20,000 jama karaye iss ke babjud bhi mere upar paise jama karane ka dabab banate rahe maine dabab me aa kar ke phir Rs 5,000 jama kara diye phir iss ke baad tarah tarah ke dabab banaye jate rahe main jabki credit card issui nahi karaye iss ki guhar main icici bank credit card main lagata raha lekin meri ek nahi suni gai maine unse kaha agar maine credit card banbaye hai to iss ke pramar muje dikhaye jaye icici bank credit card adhikaryo ka ye uttar tha ye hum aapko pramar nahi de sakte agar aapko iss ke pramar chaheye to aapko consumerform/banking omworldsman main me jana hoga.
meri aap se haat jorkar prarthana hai aap ke bank duara jo khutharaghat kiya gaya hai agar iss ka samadhan kar sake to kre warna aap ke adhikariyo sujaya gaya sujab he theek hai muje consumarform/bankingomworldsman main he jana theek rahega iss ke alwa meri aap se prarthana hai ki mere Rs 25,000 jama aap ne karwaye hai be byaj sahit bapis diye jaye jo muje maansik pratandana/maanhani hui hai us ke liye Rs 10,00000 ki bharpai ki jaye kyoki meri bejiti isse bahut ki ho chuki hai agara iss par karwahi nahi hui to muje consumerform/banking omworldsman main apeel karne ke liye badhai hona parega.
yours
A.S VERMAN

Hi,

This is to bring to your notice that I have seen advertisements in leading daily newspapers regarding friendship clubs and one of these was the Shipra Friendship club. I was asked to submit a payment amounting to Rs 13500 in the bank account number[protected] in the name of some Pawan Gautam. After I deposited the amount, they never picked up my phone. Since I wanted my money back, I somehow traced the address of the account holder as "wz 274 E2/2 Vishnu Garden, Near Mangal Bazar, New Delhi-110018 which upon visiting was found to be fake. By fake, i mean that there is no such address that exists in this area. I am really shocked that how can a multinational bank such as ICICI open a bank account without properly verifying the address of the account holder. It seems quite easy to dupe people by falsely opening a bank account with a big bank because that instills a sense of security in people like me and they become sure that the friendship club is for real. However, I am not raising this as a concern because I have been duped but because there would definitely be many more falling victim to such clubs and I also believe that while they are involved in malicious activities, ICICI bank is also partly responsible for the same. If this is the scenario, this also is kind of a security threat as even more anti-social elements can use this loophole towards setting up their malicious activities thereby leading to a much widespread impact.

I would therefore request you to please look into this and start taking legal action against such people. This would certainly increase the bank's reputation as well apart from strengthening the confidence of masses in its credibility.

Thanks

Dear Sir,

My self Mr. Mitul Haridutt Chonker. I worked with Reliance life insurace. that time reliance insurance co opening my account in ICICI Bank. After i resign my job i have closed my ICICI bank account. after one year i have received a letter from ICICI bank for recovery amount of Rs 2699/-, Actually i submitted my cheque book, My debit card at vapi ICICI bank Daman road. ICICI bank staff Lost my document. so Pls do needful.

Regards,

Mitul H chonker.

Dear sir,
I have purchased 6 tax saving bonds of Rs.5,000/-each from ICICI bank limited on 11.03.2005 having a maturity value of Rs.40,200/- in march 2010. The company has paid me the gross interest of Rs.10,200/- and deducted TDS @ 10%. I.e. 1020/-. However the ICICI bank had not deposited Rs.1,020/- to the credit of the central government account till date due to which i am unable to claim the same in my income tax return of 2010. I have already couriered my PAN at the required address even though TDS certificate is not issued to me. All these deeds of the ICICI bank caused a mental tension to me and it becomes a tax liability bond instead of tax saving bond. Take the immediate action to avoid my distress

Further my complete delail is as under:

Name : Dr. L.N.Agarwal
PAN : AAQPA1864L
Bondholder No.6129592
Address: S.M.Colledge, Chandausi
Email ID: Mayank.[protected]@icai.org

despite 4 requests, 2 sets of comjplaints right upto level 4 (sadly the senior 2 levels do not even respond), when 5 folks are always at my home, the courier says, 'no one available'.
i suppose it is a ICICI bank strategy to force customers to go to the branch, and pay up. and save on the courier

I was issued FORM No.16A Certificate of deduction of tax at source for my matured ICCI Home Finance Fixed Deposit FDR.No.333H0077462 which contains Mumbai address. I am resident of Chennai for the past 55 years. I never stayed in Mumbai. I received all previous communications regarding the above Fixed Deposit to my residential address furnished below.

G.R. GOMATHI
B11 SRINIVASA APARTMENTS,
SRINIVASA AVENUE ROAD,
RAJA ANNAMALAIPURAM,
CHENNAI-600028
I could not understand how a Mumbai address was generated for the above certificate alone. All my 5 to 6 emails in this regard addressed to [protected]@ichfc.in went unanswered till date. I have to submit my income-tax return before 31/07/2010. How can I submit my I.T. return with the above defective 16A Form. Is there any one who can guide me on this. I am unable to find anyone in Chennai Office. Everyone here depend on Head Office.

I Bhupinder Singh holder of ICICI Bank Credit card No;[protected] droped cheque No:734679 amounting Rs5300/( Rs Five thousand three hundred only) drawn on PNB Rani Bagh DELHI on 30/05/10 for payment due on 10/06/10 After few days I started receiving calls from bank that I have not made any payment for which I informed them to cheque there own system . After that I started getting threatning calls from Bank to pay billed amount along with panelty or face.....I paid orignal billed amount i.e Rs5300/- by cash on 01/07/10 and called Banks helpline no: on 02/07/10 to kindly cancel my card as this thing has happend with me twice with me in last 3 months and I was informed that Bank is not responsible for cheque lost from drop box and Ihave to pay the panelty I even have to bear Rs100/- charges for stop payment in my PNB account

Today, 01 July 2010, http://www.icicibank.com website is not working from morning 11:00 AM to now (02 July 12:36 AM).

I’d like to know that how many installments are dues of LOAN AGREEMENT LBVRN[protected] till June 2010.and how many installments are dues of LBVRN[protected]. icici customer vivekanand s2/632 c-4k sikroul central jail road varanasi 221002

Respected Sir/Madam,

I am Holding a salary account of ICICI bank at Khairathabad branch and my account number as [protected]. I have deposited Rs.60000/- (Sixty Thousand Rupees) in my account on 25th June 2010 for my mother ‘s Eye-Operation.
I lost Rs. 75000/- from my account. Now I would like to tell you how I lost my amount without my interfere. I got an SMS from TD-ICICI bank with URN at 12:15pm on 28th June 2010 after a few seconds I got a call from unknown person, his mobile number is [protected]. He told that, “ I am from ICICI customer care and we are updating & integrating with new interface so, we need your URN number”. After receiving his call, I told my URN number to that person. After finishing the above conversation around at 1:08pm I received one more SMS that is, “Rs. 75000/- (Seventy Five Thousand Rupees) drown from my account”. My account money i.e, Rs. 75000/- have transferred to that unknown persons account by himself and his account numbers is[protected]. I found his account number details in my personal enquire so, kindly go throw his details given below.
Bank address from where the that unknown person drawn the amount & his Transaction ID is
28 Bill/[protected]/update/NSP

BANK: ICICI
A/C No: [protected]
BANK ADDRESS: G-3/4, plot no-86,
Dharam Jeevan CHS,
Sector-6,KoperKhairane,
Navi Mumbai.

His (Theft) House Address :
Sainath Laxman Kota,
Ranjana Mathre Chawal,
Koper Road,Near Santhoshimatha temple,
Dondivli-Thane.



Please verify the above given i information and kindly take an immediate action. I shell be very thankful for that.

Dear Sir,
Please find my details with the ICICI bank below.
================================================================================...⇄

Name: VIJAY GABRIAL.K.J.

Address : KOIKARAM PARAMBIL HOUSE, NO:31/151 A, JUNIOR JANATHA ROAD, VYTTILA.P.O. KOCHI -682019, KERALA, INDIA.

CREDIT CARD NUMBER : [protected].

SB ACCOUNT NO :[protected].

Mobile No:[protected].
================================================================================...⇄


Sir,
i was using an icici bank credit card ([protected]) and had settled the same in October last year, the last payment was of Rs.10,000/- which was done by cash on 28th oct'2009 towards the full & final settlement of the credit card. since then i have not got any kind of communication from your side regarding this particular credit card issues. however i was recieving email statements of the same card and i was continuously ignoring the same as it had no relevance when i have already settled the credit card and my assumption was the statements were send by mistake .

last saterday,ie.26th june'2010 i got an SMS from ICICI bank mentioning that my salary has been credited for the month of June'2010 from my company and available balance was only 7000/- something. then i checked in a ICICI ATM & mini-statement showed that my ledger balance is Rs.36,000/- something and available balance remains the same. then i contacted customer care and then i could know that an amount of Rs.28,800/- something has been kept as lean due to non payment issues of my above mentioned credit card. service request was taken by the customer care executive for lean removal and post settlement waver. ie. (SR[protected] & SR[protected] respectively). today morning by 11.30am i got a SMS from icici bank saying that the service request (SR[protected] cannot be processed.

Sir, i would like to bring to your notice that i have already paid the settlement amount of Rs.25,000/- as mentioned in the settlement letter dated 26th sep'2009 last year it self. and this settlement letter was given to me only after my full settlement amount payment, last payment was on 28th oct'2009. now customer care executives are talking about the date mentioned in the settlement letter that i was no aware of. that time the executives or agencies who called me said that i have to give full payment with a month from the settlement letter date and i gave the first payment of Rs.15,000/- on 29th sep'2009 and with in a month from the date of first payment, ie. on 28th oct'2009 i had paid the balance amount of Rs.10,000/-. please understand that i had not received the settlement letter that time and after all these, i had to personally go to Cochin padma branch and collect the the settlement letter that too i think if i remember correctly, after 3 or 4 days after full payment.

As a customer i believed in what the collection executive communicated to me, whether its an agency or from direct bank.. i don't know. for me that collection executive was the ICICI bank representative and for that mistake now iam in this trouble, that too after an year... with out any intimation. and its very clear from the facts that if i paid the full & final settlement amount of Rs.25,000/- on those particular dates, i would have made two days before...

for reference i am attaching the scanned copies of my settlement letter and payment receipts towards the settlement of the credit card ([protected]).

i request you to please help me out from this situation relive the lean amount to my SB account. my monthly salary is only Rs.25,400/- and if that goes out suddenly from my hand like this, as a middle class employee i don't have any other options to cater my family needs for the month.

because of their collection executives communication alle these issues happened, and now they are creating these kind of issues


Thanks & Regards,

Vijay Gabrial.K.J.
Territory Business Manager - Hospital Care,
AstraZeneca Pharma India.ltd,
Ernakulam, Kerala,
India.
Mob : +[protected].

My June 05, 2010 EMI got bounced due to insufficient funds.

On June 17, 2010, I went to the nearest Branch, Kolkata and paid the EMI with bounce charges.

On June 22, 2010, ICICI Bank again debited my Bank Account through ECS for an amount of 6410 without my notice.

They are ready to refund extra 6410 but NOT ready to PAY ME THE PENALTY for debiting my account.

My Account is shortage of funds even after 1 WEEK because of their mistake.

i purchased the icici pension bonds (two worth of rs 10000/ ) in 1997 and gifted for my elder sister, who is poor and helpless, so as to get pension of 1000 pm at her age of 60 years. after completion of 13 years and six months, in jan. 2010, i contacted icici bank for redemption of said bonds. but icici bank refused to pay neigther the pension nor the demand face value of bonds as the company opted for early redemption bonds and accordingly the amont has been trasferred to iepf. it is not only injustice but also illegal.neither the icici nor icici bank didn't inform the last dates for claims and redemptions. without any information the company exercised the option of early redemption and didnot provide time to claims and redemption to the depositor.
please let me know the procedure to get the amount eigther from the bank or from iepf.
vps raju purchaser of bonds of icici pension bonds 1997.

I have an ICICI Bank Credit Card [protected]. I was buy laptop on 16th aug 2007 @ Rs.25,000/- buy using credit card. I had converted amount in to 24 installment of Rs1,250/-. I had paid all installment to bank. 2 or 3 installment had paid after due date. now, bank has converted that late payment charges in to Rs.17,300/- and Bank Directly deducted amount from my ICICI Salary A/c[protected] without prior intimation to me.

Now what should i do? is their any way to reimburse this amount?

Pls do needful

Kirti Panchal,
Ahmedabad
[protected]

Hi,
I filled-in the online application and opened ICICI B2 account on 23rd of June. Unfortunately no one has contacted me till 28th of June to collect the address / identity proof documents (as promised, they are supposed to contact you within 72 hours). I called the customer care on 28th and they informed me that the address proof I have submitted does not match the address I specified in the online application form while opening the account. I got surprised to know that they got my address proof without even contacting me!!!! They have suggested me to update my address after logging into my account. But I found the site to be down. Now, the customer care executive suggested me to call the regional sales manager to inform this issue. I wondered about their process... is it the customer who has to run behind the ICICI to get the service from ICICI?

Now the b2 site is down for the past 2 days. None has contacted me for the past 2 days. I again called the customer care today (30th June) and they responded the same way and asked me to call their regional sales manager! what a pathetic customer service team they have... and what a pathetic process they have...
If your money is stuck in B2 account and their site is down for several days... your money is stuck there for several days... you have no way out!

So better save your money with some other better banks and dont trust B2 customer care!

Respected Sir,

Dear Sir,

This is to inform you that my name is HOZEFA RUPAWALA and I stay at Mira rd. having an saving a/c no.[protected] with ICICI Bank Ltd. (Free Prees House,Nariman Point). On reaching office on the 27th morning I checked my emails and I saw that I had received a mail from [protected]@icicibank.com asking for verification of my saving account details. There was a link for the verification i.e. www.icicibank.com. On clicking the mentioned link the icici home page opened up asking for my user ID and password. On entering my user ID and password another page opened up asking for my transaction password and my email ID. I entered my transaction password and my email.

Subsequently in the afternoon on the same day at 1.46pm I received the following sms (You have registered ICICI as a Payee. Log in on icicibank.com and enter URN 143094. Pls dont share this sensitive info with anyone) I have the sms saved with me.

Later same day I received a call from telephone no. [protected]. The person spoke to me telling me that he was from ICICI bank and asked me for my URN. He mentioned his name was Mr. Ashish Agarwal and his employee No. was 819275. I confirmed my URN to me.

After sometime I received a sms stating that my account was debited by Rs.25000.00. So i launched a complain to ICICI Bank (Javeri Bazar) & my complaint no. SR[protected]

I would like to tell you that I was cheated in the above manner. I was under the impression that the mail received by me was a genuine mail, but on enquiring with ICICI Bank they told me that they did not send any such mail.

As i have not recieved any favourable answer from bank, hence consider this as my complaint application and kindly do the needful to recover my money.

Thanking you,

Yours faithfully,



Hozefa Y. Rupawala

i have never seen so big bank (icici Bank) having so third grade service. there branch free banking can be accessed only through net and nothing else is provided.

icici bank b2 internet banking is not working from last 20 days and they just keep saying tomm. it will start. all the money is blocked in the account as you dont get check book or debt card.

i still cant believe that icici online banking is having problem from last 20+ days and they cannot fix it.

they have the same answer it will be working from tomm. and tomm. never comes.

i sujest all the guys never to deal with icici for any reason. i think government banks are the best option.

regards

Legal Manager (Personal Loan)
ICICI Bank limited
127 A Sarat Bose Road,
Kolkata- 700026


Loan Application No. (LAN) - LPCAL[protected]
Product - Personal Loan
Name of the borrower - Mrs. Shukla Bhattcharyya
Loan Amount - Rs. 4, 75, 000. 00
EMI - Rs. 18, 140. 00 * 36 months.
Reference - (a) Appeal Dated 07. 09. 2007 &
17. 11. 2007 made to Sri Mainak
Debnath
(Personal Loan Section)
(b) Appeal Dated 25. 12. 2007 &
29. 01. 2008 made to Sri Raj
Kumar Sah & Sri Mukund Chettri
( Area Collection Manager)


Dear Sir ,


I have been sanctioned a Personal Loan of Rs, 4,75,000.00 received by me in

the first week of April 2007 vide your draft no 125481 dated 31.03.2007 for

Rs.4,64,312.00 from your Kollam Branch ( Pin Code – 691001 ) as detailed

above.

I am a simple housewife and had a small business of retail trade of readymade

garments. I was in need of fund for having a small shop. Accidentally,someone

approached me with a loan proposal as trade finance (Cash Credit Facility )

against the shop owned by me of Rs. 5.00 lacs with a monthly repayment of

about Rs. 8500.00 to Rs. 10,000.00 for 60 (sixty ) months bearing a monthly

interest of about 1.50 %. The person was not known to me but assured to

help me. Accordingly, I had put my signatures on the formats he had given

me. Subsequently, when I received the cheque I was really astonished and

accordingly, I tried to return back the cheque on 04/04/2007 at your Calcutta

Office at 224 A J C Bose Road, Krishna Building, 9th Floor as the E M I was

on abnormally high side, but instead, I was advised to continue the said

facility for only six months after which my loan outstanding will be rephased .

Accordingly, there being no alternative I had accepted the terms. I had given

Sixty (60) blank cheque leaves of my bank account in the name of my shop

Contd…Pg 2

-:2:-


in addition to cheque leaves of my personal bank account. As a result I carried

the impression that the loan will be in the name of my shop and not in my

personal name and that too for a term of sixty(60) months.

Accordingly after a gap of 6 months on 26. 12. 2007 I visited your office at

3 A Guru Sahay Dutta Road , Second Floor, Calcutta at 11:00 am and met

Mrs. P. Nag and others at Personal Loan Section, but their attitude towards

customer was in my opinion very rough and rude, After meeting them I

concluded that I was not only in a debt trap but also in a death trap.

From the month of May 2008 I was frequently getting telephone calls using

erratic languages including all sorts of rough abuses which is never expected

from a banker. I suppose they were from outsourced agency, I told them that...

“My intention is only easy terms for repayment and I should not be treated at par

with other intentional defaulters and since I was having some financial problems

I will pay the dues earliest as possible without any further reminder. ” But it was

almost a regular feature of getting such telephone calls reported to be from 033-

3021 9815 / 9829 by one lady “ Shreyoshi “. Being totally frustrated, I again

visited your Calcutta office at 2, Upper Wood Street on 16. 6 2008 and

deposited Rs. 72, 560. 00 in cash as up to date EMI at about 12:30 P.M and

talked to Sri. Sandeep Sarkar & Md Rashid about returning of my 60 PDCs as

ECS mandate was also given in addition to cheques given in my personal name .

Accordingly, a complaint was also lodged as per their suggestion vide token no

S R 69864056 at 5.55 P M . I was assured to get back the cheques through

courier positively by 25.06.2008. For your kind information till date I have not

received back my cheques.

Subsequently, in the last week of March 2009 , I was told by one Md. Tabrez

Rashid that he will try for foreclosure of the above loan account and

accordingly my appeal dated 22.03.2009 was submitted to Sri Mahesh Agarwal

( Mobile no [protected] )for onward submission to him as per his instructions.

On 30.03.09 Sri Agarwal visited my residence in the morning at about 7.30 AM

Contd…Pg 3
-:3:-

and said that foreclosure have been accepted at Rs.1.30 lacs instead of Rs.1.00

lac for which I had appealed and it was duly confirmed by Md Rashid and said

that I will get all my documents within 2 – 3 days. Simply on good faith & trust

a token payment of Rs.20,000.00 was made in cash and the balance amount

was paid in three cheques. After this incident I came to know from my

husband that I have been totally misguided and Md. Rashid also denied the

fact. Being unable to trace Mr. Agarwal I made stop payments for my cheques

and I was totally confused . On 08. 07. 2009 I received a letter from your bank

claiming Rs. 1.50 lacs in 3 sorts as full and final settlement. Accordingly on

21. 08. 09 I had made a cash payment of Rs. 40,000.00 and telephonically

asked for an extension of two months for the balance payment of Rs. 1,10 lacs

I did not get any response. However, on 15. 11. 2009 one Md. Siraj ( Mob.no -

[protected]) visited my residence claimed to be an executive of ICICI Bank

and said that my earlier proposal has been accepted and accordingly collected

Rs. 30,000.00, Rs. 20,000.00 and Rs. 35,000.00 on 16.11.2009, 18.11.2009 &

30.11.2009 respectively. Later on I on detailed enquiry came to know that Md.

Siraj is not from ICICI Bank but from Eden’s Business Solutions, located at

Ladies Park , Park Circus . I have again been cheated and totally confused.

So far total amount paid by me is Rs 4, 89,660.00 as detailed below: -

Date of Payment Amount. ( In Rs. ) Date of Payment Amount.
( In Rs. )
07.05.2007 18,140.00 28.09.2008 18,140.00
27.06.2007 18,140.00 28.11.2008 18,140.00
22.07.2007 18,140.00 22.01.2009 18,140.00
05.09.2007 18,140.00 30.03.2009 20,000.00
05.10.2007 18,140.00 21.08.2009 40,000.00
05.11.2007 18,140.00 16.11.2009 30,000.00
29.12.2007 18,140.00 18.11.2009 20,000.00
29.03.2008 18,140.00 30.11.2009 35,000.00
20.04.2008 18,140.00 TOTAL 4,89,660.00
14.05.2008 18,140.00
16.06.2008 72,560.00
05.07.2008 18,140.00
24.09.2008 18,140.00





















Contd…Pg 4
-:4:-


I again finally appeal to your goodself and your corporate competent

authorities/ superiors for a kind sympathetic review for consideration so that

this problem is solved once for all. At present I have no source of income &

have lost everything including mental peace.


“Please , sir, help me to come out of this death trap “

I remain thankful and obliged as a customer & I shall be waiting for a kind

Legitimate , sympathetic & favorable response from your end .



Yours truly,



(Shukla Bhattcharyya)
6 BRB GT Road
Block – A , Flat No. 401
Doltala , Bhadrakali
Dist. Hooghly
Pin--712232
Uttarpara
26. 06. 2010