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R
ramy_30
from Mumbai, Maharashtra
Aug 23, 2010
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Address: Mumbai Suburban, Maharashtra

Hello,

I the undersigned have an account with ICICI Bank in the joint name with my wife and I access it through online to check balances either from my office or home.

On 17th of June, my wife got a call from a person called "Sunil" who claimed to be calling from ICICI Bank and further said, since they are updating their internal system, will be sending SMS to my wife's cell which will contain some number, which she needs to tell him. My wife got 2 SMS containing 5 digit Pin no which initially she didn't respond but this guy reminded her calling again and again to revert with those no, which my wife responded back.

Later in the eve, when I checked the online balance, came to know that an amount of Rs 50500/- has been withdrawn from my account, I immediately got in touch with ICICI Bank customer service, who informed me that money has been credited to 2 person's account, who are also ICICI Bank customer and he freezed their account for any transaction ad also informed me that I would 100% get back my money since money is available in the beneficiaries account which was freezed. He informed me that ICICI Bank would carry out an investigation which would take appx a month time and also blocked my internet banking user id and advised me to register a complaint with cyber crime cell which I carried out.

There was no update from ICICI Bank for 2 months of the complaint and hence, I checked with ICICI Bank branch and got shocked to know that I wouldn't get money back as they have registered a statement in their record saying, I have replied to any fishy, fraudulent ICICI Bank mail, while the fact is I have never entertained any of this kind of mail, in fact the same was informed to the investigating officer from ICICI Bank and Police authorities. I also informed the branch manager that their customer service executive has blocked the bank account of 2 beneficiaries and money was lying to their account which is been freezed, which was verified by the branch manager and confirmed but still he couldn't assure me the refund of my money, which I am not able to understand why?????

I have a doubt on the integrity of the ICICI Bank, as money is lying to the beneficiaries account which is been freezed but still they don't intend to refund me back.. pl suggest what to do??

Thanks alot.


Ramesh Chaturvedi
+91 [protected]
(Account no[protected]
Aug 13, 2020
Complaint marked as Resolved 
if this is the case then you must go for consumer court and file a case against ICICI Bank. Before going to consumer court try to get that much evidence as much you can. Probably when they will receive an notice from bank they'll get shocked and will quickly respond and may solve your problem.

But you shouldn't stop here. As you file a case against ICICI then call to local newspaper and reporters about this and popularize it. This will force bank branch manager to take necessary action or his reputation would be down. No any manager would want to get uncovered for his mismanagement and bad intention. This is enough for them and if still they don't wake up you just go ahead and hire an expert lawyer and punish that bank.

Good Luck Man!
Remember "IF YOU LET THEM GO WITHOUT PUNISHING, YOU ARE THE ENEMY OF YOURSELF"
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    S
    solegaonkar
    from Mumbai, Maharashtra
    Aug 23, 2010
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    Sir,

    I had invested Rs 10,000 in ICICI Safety Bonds in February 2001. Application No C1885750. But, I have not yet received the maturity payment for the same.

    Meanwhile, my postal address has changed. Could you please help me with getting the maturity amount?


    Thanks & Regards

    Vikas K Solegaonkar

    802/A, Sitavihar, Naupada, LBS Road, Thane - 400602
    Aug 13, 2020
    Complaint marked as Resolved 
    I sent a mail to [protected]@icicibank.com The response was prompt and positive. After a few mails accross, sent a written application in their requested format. Few days ago, I got cheques disbursing the amount. Thank you ICICI for the help!

    Thanks & Regards

    Vikas K Solegaonkar

    802/A, Sitavihar, Naupada, LBS Road, Thane - 400602
    Dear Sir,

    I had invested Rs 20, 000/- in "ICICI Safety Bonds, November, 2001"
    Deemed Date of Allotment 24.12.2001., Redemption Date 24.12.2004.
    Bondholder No.[protected], Certificate No. 85143, Distinctive Nos.[protected], BSE 960701 and NSE ICICI1201 N1.
    Kindly let me know the latest status of the abovementioned.


    Meanwhile, my postal address has changed. Could you please help me with getting the maturity amount?

    With Warm Regards/ Chandan Majumdar[protected] .
    Dear Sir,
    Greetings at all Times.
    This is Sanjay Thakur
    I had invested Rs 20, 000/- in "ICICI Safety Bonds, November, 2001"
    Deemed Date of Allotment 24.12.2001., Redemption Date 24.04.2005.
    Bondholder No.[protected], Certificate No. 42510, Distinctive Nos.[protected], BSE 960702 and NSE ICICI1201 N2.
    Kindly let me know the latest status of the above mentioned bonds and also how i can redeem the same.


    Meanwhile, my postal address has changed. Which is now
    Sanjay Thakur
    F-703 Jal Vayu Vihar Colony,
    Hiranandani Gardens, Powai,
    Mumbai 400076
    Could you please help me with getting the maturity amount or kindly let me know the process?

    With Warm Regards/ Sanjay Thakur [protected]
    Dear Sir,

    I had purchase ICICI Safety Bonds-November 2001(TAx Saving Bond) through DD No. 077463 dated 01.12.2001 for the amount of Rs.20000.00 drawn on SBI, Allhabad. My application Form No. was B 9806482, against which I have not been provided the Certificate and accordingly the maturity payment also was not recieved as on date.


    Could you please help me with getting the maturity amount or kindly let me know the process?

    With Warm Regards
    Biplab Kumar Nandy
    NH-I, D-22,
    PO-Vindhyanagar
    Distt.-Sidhi (M.P, )- 486885
    Mob. No. [protected]
    email- [protected]@rediffmail.com
    DEAR SIR, i have gone through it?
    one mr. vikas thane opined that he had received the benefits, when he surrendered the documents details though the email [protected]@icicibank.com. happy to be, on hearing it,
    i am also having a safety bond to be surrenders.
    let us see how fast it can bu processed?
    baburaj.o
    bondholder no[protected]
    Dear Sir / Madam,

    I had invested Rs 5, 000 in ICICI Safety Bonds in February 2001. Application No 0197993. ON 22/3/2001 But, I have not yet received the maturity payment for the same.

    Meanwhile, my postal address is unchanged. Could you please help me with getting the maturity amount?


    Thanks & Regards

    Sangeeta Gomes

    7/299 LALITAPARK
    FIRST FLOOR
    LAXMINAGAR
    DELMI 110092
    MOBILE NO - [protected] / [protected]
    We have purchase two tax saving bonds on 24/3/2000 and 22/3/2001 the vlue of each Rs 5ooo/

    bonds holder no[protected] certificate no279832 other bond no[protected] certificate no529334.

    Name of bond holder HARISH kUMAR NAGPAL. iN this regard I have send the courier for payment

    agaist above bonds, but not got any response for payment. plz look the matter and take necessary action

    for payment. Thanks Harish Kumar Nagpal
    House no 2106/E Block near 13/17 sector Panipat Haryana
    Mob [protected] l132103
    I had invested Rs 20, 000 in ICICI Safety Bonds in February 2001. Bondholder No[protected].Certificate No.137863, Distinctive No.[protected]. But, I have not yet received the maturity payment for the same.

    Meanwhile, my postal address is changed. Could you please help me with getting the maturity amount?

    Thanks & Regards

    Rakesh Kumar Agarwal

    27, U.I.T. SCHEME SAKATPURA,
    KOTA-324008

    D
    Reply
    I had invested Rs 10, 000 in ICICI Safety Bonds in February 2000. Bondholder No[protected].Certificate No.255964, Distinctive No.[protected]. But, I have not yet received the maturity payment for the same.

    Meanwhile, my postal address is changed. Could you please help me with getting the maturity amount?

    Thanks & Regards

    Rakesh Kumar Agarwal

    27, U.I.T. SCHEME SAKATPURA,
    KOTA-324008

    Reply
    I had Invested Rs 5000 in ICICI Sefety bonds in February 2001. Bond no[protected], Certificate no 3229 Dated 22/03/2001.But i have not yet received the maturity Payment for the same
    Meanwhile. My postal address is unchanged could you plaese halp me with getting the maturity Amount.
    Thanks & Regards
    INDER PAL YADAV
    Rz 17j/8 Indira park gali no 7
    Palam Coloney New Delhi 110045
    MB= [protected], [protected]
    Akshit rao's reply, Sep 17, 2020
    plaese look the matter and take necessary action
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      A
      alpesh7205
      from Pune, Maharashtra
      Aug 23, 2010
      Resolved
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      Address: Ahmedabad, Gujarat

      The below are the details:

      # Loan application number : 61021520
      # Name of the agency and executive: JMC Branch - Mr. Nilesh Bhagchandani
      # Contact numbers of agency and executive : [protected]
      # Location of the agency : ICICI Bank Limited, JMC House, Near Parimal Gardan Ahmedabad
      # Date of documents submitted : 25th Jun -2010

      Issues:

      1. They did not intemated me before debited my cheque of processing fees as committed @ the time of application... and Mr. Nilesh bhagchandani and Mr. Ajay apologized for not giving me any intemation...
      2. They told me about insurance of my home but didnt tell me the amount and today they are charging me appx 35000 as home insurance and .5% processing fees on that amount.... the same thing has not conveyed me @ the time of application...

      These are the only examples...

      After that Mr. Ajay Menon came into picture and I explained all incident to him and asked for terminate my file as I was not satisfied with the customer support... he told me I'll escalated your request and get back to you, but didnt respond me afterwords...
      Aug 13, 2020
      Complaint marked as Resolved 
      if you have availed the home loan stick to it - otherwise write to banking ombudsmen - icici is trying to cover up its losses o[censored]S and UK from indian customers
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        S
        satyajeet.kadam
        from Pune, Maharashtra
        Aug 23, 2010
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        Address: Pune, Maharashtra

        Hi Team,

        I am an ICICI Bank credit card user and i recently came to know about consumer complaints so i am launching this complaint in this forum hoping it will help me or any other victim of ICICI Bank.

        I was a regular user of ICICI bank credit card and never defaulted the amount in 18 -20 months period. One of the month due to some financial adjustments i was not able to pay the credit card amount, from that month i stared getting recovery calls from ICICI bank and i informed them that this month due to some financial adjustments i was not able to pay the amount so i will be paying it next month with all the due charges. After this conversation the ICICI bank agent stated abusing me and started giving bad words. The statements which he used was "If you are incompetent to pay why are you using the card". He also abused me on parents name.

        Since that month ICICI Agents are coming to my place and harassing me my old parents, due to this if something happens to my parents ICICI bank will be responsible for this.

        Scenario 1:
        One of the executives came to my house and informed my parents that we are going to seal your residence in an hours time so take out all your belongings and be ready.

        Scenario 2:
        Next month one of the executives called me and abused me on my religion saying people belonging to your caste are always in the defaulters list. The name of the person was farhan and his contact number is[protected].

        Scenario 3:
        Next month one of the executives called me and said that we will be getting police to you place and will be arresting you so be ready.

        Scenario 4:
        Next month one of the executives called me and said that you have been called to our ICICI bank head office which located at Bhandarkar rd, Pune. As per him i went there and met Mr. Paramjeet Sing (Head of recovery department), instead of listing to me this person was only interested in the payment and statement he used was "Whatever happened to me is not my business the only concern i have is payment, just tell me when are you making the payment"
        Aug 13, 2020
        Complaint marked as Resolved 
        Hi,

        We apologize for the inconvenience caused to you.Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "676451" in the subject line.

        Regards,
        ICICI Bank Customer Service Team
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          M
          mubeen123
          from Pune, Maharashtra
          Aug 23, 2010
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          Address: Maharashtra

          My name is Abdul Mubeen Emp number 144735 i
          have resigned in october 2009 and got the all settlement amount.

          have recieved a letter from provident fund office that the Eps amount
          cheque of Rs. 12698 has been returned back to provident fund office as i
          have closed my icici bank account number[protected]. and my provident
          fund number is MH/18796/77783.
          Hence when i contact the provident
          fund office at number[protected] they are saying is that they require
          the bank account number which i have and they also require a fresh eps
          form with signature of icici Bank HR mentioning that i was employee of the
          bank.

          When i contact the HR team paul, banu, jenifer they are
          asking me to write a mail to settlement help desk how will help me in this
          regard.
          This my hard earned money i dont want to lose the
          ame.

          Dear Abdul,


          Please note that the application for changing the bank account number is
          required to be addressed toP.F.
          office,ruesting to re-direct the cheque of settlement to the new
          bank account number with all necessary details
          of the bank and also cancelled cheque of your new S.B. Ac
          .


          Application should be forwarded to ICICI Bank, as the
          Same is required to be attested by the bank
          authority. Subsequently,
          the application would be forwarded to us for the submission to
          RPFC.

          Kindly fill your application in following
          format.

          Dear Sir,

          I have send the new account number and cancelled cheque for recrediting the eps cheque, at your mumbai office for authentication and submission from your end to the provident and eps office in mumbai it is 45 days are over not got the amount in my account please do the needful.

          Abdul Mubeen
          144735
          [protected]

          Now i have not recieved the amount and i dont know th status of the cheque pls do the needful
          Aug 13, 2020
          Complaint marked as Resolved 
          Hi,

          We have made a note of your mobile number and will get in touch with you soon.

          Regards,
          ICICI Bank Team.
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            P
            palvision
            from Chennai, Tamil Nadu
            Aug 22, 2010
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            Address: Chennai, Tamil Nadu

            Dear Sir/Madam,
            I had taken a personal loan 2 years back against my ICICI bank credit card ([protected]) for Rs 80,000 for a period of 36 months. After paying 26 EMI I planned to pre close my loan. So I called the ICICI Bank customer care to know how much was the balance amount to be paid to preclose and paid Rs 30,500 on[protected] and requested them to foreclose my account. Surprisingly following month also I got statement saying I have outstanding amount for which I called customer care so many times, who told me to ignore this saying this is a norm & formality sending statements till my 36th month EMI period. I kept quiet because my personal loan account which was linked to my net banking account was removed promptly. After almost a year now I’ve been getting calls to pay Rs9167 outstanding amount and recently now they blocked that amount in my savings account without even intimating. When I called the customer care they are saying I didn’t preclose my loan and I had some balance amount after I paid 30,500Rs.I was furious and argued with them but no use. How will I have some balance amount when fore-closure balance amount was calculated by their people and I’d already paid that. I’ve already discussed this with my uncle who is a consumer lawyer and he is very strong about this case on the basis of deficiency in service, mental agony and fraudulence. I am collecting details of people who had similar kind of problems with this bank to bring it to the limelight of our powerful media for the sake of common people not to be cheated like this anymore in the future. I would like to get your point of view regarding any additional help or suggestions,pls mail me to pal.[protected]@hotmail.com. Thank You.
            Aug 13, 2020
            Complaint marked as Resolved 
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              Z
              zafar_jamil
              from Delhi, Delhi
              Aug 21, 2010
              Resolved
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              Address: Cuttack, Odisha

              2 Months Payment Not Reflecting (Feb & Mar 2008) - LPCAL[protected]

              LAN Number - LPCAL[protected]
              Location - Kolkata
              Name – Zafar Jamil
              Start Date – 05-Jun-2007

              Dear Sir,

              This is to inform you that on 24-March-2008 I changed my Salaried A/C from HDFC Bank to ICICI Bank for auto debit service (Form SR No[protected] and on the same date I made a payment of Rs 2098/- for the month of Feb & Mar 2008 as EMI along with Rs 467/- for late payment charges at 2nd Floor, ICICI Bank Ltd., Plot No. 1320, Bajrakabati Road, Cuttack - 753001 (Orissa), Receipt No - O [protected] , but this is not reflecting in your system. For your reference I have attached the scan copy of the same.

              Also I escalated this issue to Satyajeet Das, Mob No – [protected], 1st Floor, ICICI Bank Ltd., Plot No. 1320, Bajrakabati Road, Cuttack - 753001 (Orissa) and Frontend Executive, how ever both responded very unprofessionally. Satyajeet Das gave me false assurance that he is enquiring about the same. He asked me to call him after every 7 days of interval. Even many times he didn’t receive my call. He took 2 month to enquire about the same and at the end he responded negatively. I got very poor response from these two persons. They don’t know how to behave with their customers.

              So, I would request you to please look into the matter and update the same and also refund my extra payments along with late payment charges that I have been charged from 24-March-2008 till the closure of the account other wise I will take legal action against your Bank.

              For your reference Payment Details (PDF File - LPCAL[protected]) is attached in this mail.

              Name – Zafar Jamil
              Location - Kolkata
              Mobile No # +91 [protected]
              e-Mail ID - zafar.[protected]@airtel.in
              Aug 13, 2020
              Complaint marked as Resolved 
              Hi,

              We apologize for the inconvenience caused to you.We have made a note of your mobile number and will contact you soon to address your concern.

              Regards,
              ICICI Bank Customer Service Team.
              Problem is not yet resolved -- Very Poor Response from ICICI Bank
              Go through the trail Mail and find what type of service ICICI Bank Providing to its Customers…. It’s Pathetic…..


              XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

              From : [protected]@icicibank.com
              To : Zafar.[protected]@Airtel.in
              Sub : RE:'ICICICARE=[protected]' ICICI Bank.
              Date & Time : 21-Sep-2010 07:06 PM


              Dear Mr. Jamil,

              We acknowledge the receipt of your e- mail of September 15, 2010 addressed to Head Service Quality regarding your Personal Loan Account Number LPCAL[protected].

              We regret for the inconvenience caused to you.

              Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.

              We assure you that your concern is a top priority for us and we will revert to you by September 25, 2010.

              Sincerely,

              Balaji Gupta Maddi
              Office of Head Service Quality

              XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

              From : Zafar.[protected]@Airtel.in
              To : [protected]@icicibank.com
              Sub : RE: ICICI Bank
              Date & Time : 15-Sep-2010 06:49 PM


              Hi Mr. Gupta,

              Initially you informed the TAT 15-Sep-2010 and now you are saying it will resolve with in 22-Sep-2010.
              -
              Ok...
              -
              Please make sure this time you should not exceed the new TAT i.e. 22-Sep-2010.

              Regards,
              Zafar Jamil

              XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

              From : [protected]@icicibank.com
              To : Zafar.[protected]@Airtel.in
              Sub : RE:'ICICICARE=[protected]' ICICI Bank.
              Date & Time : 15-Sep-2010 03:18 PM


              Dear Mr. Jamil,

              We refer to your complaint addressed to ICICI Bank regarding your Personal Loan Account Number LPCAL[protected].

              We understand that you have the following complaint regarding the clarification on your Equated Monthly Installments.

              Further we understand that our official Mr. Satyajeet Das is constantly in touch with you and addressing your case.

              Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.

              We assure you that your concern is a6 top priority for us and we will revert to you by September 22, 2010.

              Sincerely,

              Balaji Gupta Maddi
              Office of Head Service Quality

              XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

              From : Zafar.[protected]@Airtel.in
              To : [protected]@icicibank.com
              Sub : RE: ICICI Bank
              Date & Time : 01-Sep-2010 08:03 PM


              Hi Mr. Gupta,

              Thanks a lot for your immediate response.
              -
              I would request you to please close this issue ASAP and also send the Settlement Papers.


              Regards,
              Zafar Jamil

              XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

              From : [protected]@icicibank.com
              To : Zafar.[protected]@Airtel.in
              Sub : ICICICARE=[protected]' ICICI Bank
              Date & Time : 01-Sep-2010 07:54 PM


              Dear Mr. Jamil,

              We refer to your complaint addressed to ICICI Bank regarding your Personal Loan Account Number LPCAL[protected].

              We understand that you have the following complaint regarding the clarification on your Equated Monthly Installments.

              Further we understand that our official Mr. Satyajeet Das has spoken to you about the case.

              Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.

              We assure you that your concern is a top priority for us and we will revert to you by September 15, 2010.

              Sincerely,

              Balaji Gupta Maddi
              Office of Head Service Quality

              XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
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                V
                vidyadhardabhole
                Aug 21, 2010
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                Address: Pune, Maharashtra

                I am holding 6 ICICI infrastructure bonds of Rs. 30,000/- as detailed below:

                Name of the Holder: Vidyadhar Dabhole
                Folio No.: 9006566
                Name of the Bond: ICICI-TSB-OPT1-5.80%-30/04/2010
                DMAT account: 80310089
                DP ID: IN300450
                Bank Name: IDBI Bank Ltd.

                I am sent a letter for Non receipt of redemption amount and interest on 4th August and 12th August. On 19th August I have received a Cheque of Rs. 31,735/- towards principle and interest for One year.

                However I have not received the interest for last 4 years[protected]. Can you please look in to the matter.
                +1 photos
                Aug 13, 2020
                Complaint marked as Resolved 

                saving bonds — non payment of interest for the year 2007-08

                I have purchased saving bonds REF A[protected] OF AMOUNT RS. 30000/ on date[protected].BUT THE INTEREST FOR THE YEAR 2007-08 HAS NOT YET BEEN RECEIVED.Please arrange to send on the following NEW address:
                upendra kumar
                DEE/OP/ALD
                SB-02, AQAMA MODEL APARTMENT
                96, LUKERGANJ,
                ALLAHABAD-211001
                U.P.

                TAX SAVING BOND-2005 — NON-RECEIPT OF INTEREST

                Dear Sirs/Madam,

                I have taken Tax Saving Bond bearing No.8816 dated 4.5.2005 vide Application No. is 1622174 for Rs.30, 000.00. The Distn No. 41528 to 41533 (6 Bonds @ Rs.5K each). Bond Holder No.[protected].

                I would request through this mail to change my address for future communication as below:

                RAMAKRISHNAN.P.S.
                "SREE PADAM"
                # 2, 12th 'D' MAIN, BANDAPPA GARDEN
                MUTHYALANAGAR, MATHIKERE,
                BANGALORE 560 054.
                Phone Res:[protected]
                Mobile:[protected]

                Further please confirm me the position of Interest payments, since I have not received any Interest warrants, so far.

                Please note the above changes and revert back to me at the earliest.

                Thanking you,

                Yours Truly,

                RAMAKRISHNAN.P.S.
                [protected]

                Icici tax saving bonds — Non-Receipt of Interest 2005-06 & 2007-08

                Sir,

                I, Nitin Jain have 5 ICICI Tax Saving Bond-012005-TSB-ONE, Bondholder No.[protected], Certificate No.109826, Distinctive No.[protected].
                But I have not received interest for fin yr 2005-06 & 2007-08.

                Nitin Jain
                140, E-4, sector-7, Rohini, Delhi
                Ph:[protected]
                Dear Nitin,

                We're sorry to hear about your experience.
                We'll contact you and work to address your issue at the earliest.

                Regards,
                ICICI Customer Service Team.
                Sir,
                I have purchased ICICI Bank Tax Saving Bond TAX SAVING BOND-012005-TSB-ONE on 11.03.2005
                REF : L[protected] ENCL : 1 69584.
                Pl let me know what has happen still i have not recevied any intimation from your end whether it has been deposited in my bank account which i have menstioned.
                Thanks for a kind helpful reply.

                Yours faithfully,
                SANJIV RAM CHAUDHARI
                Hi,

                We apologize for the inconvenience caused to you. Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "669525" in the subject line.

                Regards,
                ICICI Bank Customer Service Team.
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                  H
                  hnkumar
                  from Chennai, Tamil Nadu
                  Aug 21, 2010
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                  Address: Bangalore, Karnataka

                  Hi,

                  Summary of my problem
                  In the month of July, on my icici bank web account when I checked, it says there is no EMI is pending. So, I didn't transfer money to ECS bank (standard chattered). However last EMI is deposited on my bank, so it got bounced.
                  After that I got a call from your credit department for payment of that EMI. I said, I'll pay but it is your mistake so I dont want to pay bounce charges for both banks so I want a discount on final payment. They told me to go to Jayanagar Branch.
                  I went to Jayanagar branch they said I need to go to Jayanagar main branch.
                  Then I went to Jayanagar main branch then they redirected me to Tyagaraja Nagar branch.
                  In the mean time I used to get calls from credit department at least 5 calls per day and I'm keep posting the same to them.
                  Then Tyagaraja Nagar branch told me that I've to go to Electronic City branch to get benefits.
                  I got a call from credit department on Saturday then I told them I'll be busy in management meetings from Monday to Wednesday, so I'll go there on Friday. I told them not to call me till friday.
                  Inspite I told to 2 executives from credit department, they called me on monday, tuesday, wednesday and Thursday.
                  Friday I went to bank and I discussed with them. Branch people told, due to a mistake from our front end (website) they may look into wavie off fee but I've to pay my last EMI. I agreed to them. They told me to go to 1st floor where credit department will resolve it.
                  Then I went to first floor they said "WE CANNOT DO ANYTHING". If you say website show wrong then SHOW me the proof. I said I cannot get the proof then she said you need to pay full amount and we cannot reduce anything. Then I told her, if that is the case then why you guys wasted my time etc. She didn't even bother to answer my question, she said if you pay you will get NOC otherwise you wont get NOC.
                  So, I'm finally end-up paying Rs. 8190 (i didnt remember exact amount).

                  What I'm expecting from ICICI Bank
                  Apology for the harassment from credit department inspite I told that I'm going to branch. (I'm thinking of giving complaint to banking consumer forum for this harassment)
                  I want my bounce back charges (for both bank)
                  There is no letter states that I've to previous bounce charges but I've paid at the time of final settlement. So, I need that amount back.

                  Regards,
                  Naresh Kumar
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    biru_dada2003
                    from Delhi, Delhi
                    Aug 21, 2010
                    Resolved
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                    Address: Delhi

                    Dear Sir,

                    I have dropped letter for closing my Credit card due to misplaced but ICICI Bank is not taking care and sending me due statements i.e. totally cheating because I have cleared all dues and dropped check of Rs.1343/- then for final payment before due date. ICICI Bank always delayed check for clearing and charges extra for latement many times a amount of Rs.400/- per statement. The details is as under:-



                    Dear Sir/Madam,

                    This is to inform you that my all dues are cleared and also closed Credit card as per under letter due to misplaced. The letter was dropped at ICICI Bank Rajouri Garden, New Delhi drop box after that you are sending me unnecessary statement. You were always charge late charges from me but in the last month when Rs.1343/- then why you have sent me in the next month Rs.518.35 and now in August Rs.992.50. If you people has not to improve your dealing standard then I have not to do any dealing with ICICI Bank in future, even I also told to my friend to close account with ICICI Bank. Please check record as per enclosed statement and close immediate the above Credit Card number.


                    Regards,


                    BIRENDER SINGH






                    Date 22/07/2010

                    ICICI Bank Ltd.
                    Credit Card Operations, 2692
                    1st floor, CMR-Delhi
                    D.B.Gupta Road, Karol Bagh
                    New Delhi-110005


                    Sub: Cancellation of Credit Card No.[protected] – Misplaced


                    Dear Sir / Madam,

                    This is to inform you that the above Credit card No.[protected] is misplaced, I have checked it at home but could able to find, therefore you are requested to please close my above mentioned credit card account immediately. I have not used it till date. The above said card is only used for ICICI Lombard health policy 2 years back which is completed and I do not intend continue the same.

                    The EMI for the same are completed , even after completing the EMI the statement sent by you states that I have to pay Rs.518.35 reasons better known to you . I have paid you lot of payment rather than my policy amount i.e. more than Rs.400/- per month. I always deposit cheque timely but it’s debited after 7 to 10 days late which is not my fault.

                    I am enclosing the last 2 statement, please update your record and cancel the payment as well as my credit card.

                    Thanking you,

                    Yours faithfully,



                    BIRENDER SINGH
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    Hi,

                    We apologize for the inconvenience caused to you.We have made a note of your credit card number and will contact you soon to address your concern.

                    Regards,
                    ICICI Bank Customer Service Team
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                      rakeshmurjani
                      from New Delhi, Delhi
                      Aug 20, 2010
                      Resolved
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                      Address: West Delhi, Delhi

                      Dear Sir/Madam,

                      I am having savings a/c in ICICI bank from last approx 10 years.

                      This is regarding my FD's in ICICI Bank & maturity date was 5th june'10, 28th
                      june'10 & 28th July'10.

                      As per conversation with the executive named Shweta Mathur (Cont No- [protected])
                      of your ICICI BANK, PUNJABI BAGH BRANCH bank AUTO

                      RENEWAL facility is activated for my FD's a/c & the same automatically gets
                      renew for the same tenure.

                      I visited to ICICI BANK Punjabi Bagh Branch for this query on 31st March'2010 & My
                      token Number was 0041.


                      Unfortunatly i got to know that my FD's amount had been transffered in my
                      savings a/c without my request for the same.

                      Kindly check & rectify this issue on priority basis as i want the FD's a/c to be

                      continued with THIS bank, from the same date & next same tenure.

                      I would like to have long term relation with ICICI Bank & hoping the same.

                      Looking forward to the positive response.


                      Thanks & Regards,
                      Rakesh Kumar Murjani
                      A/C No[protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      Hi,

                      We apologize for the inconvenience caused to you.We have made a note of your account number and will contact you soon to address your concern.

                      Regards,
                      ICICI Bank Customer Service Team.
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                        P
                        Probir Roy
                        from Delhi, Delhi
                        Aug 19, 2010
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                        Address: Sonipat, Haryana

                        Dear Sir,
                        I am Corporate customer of ICICI Bank. I have requested to ICICI Bank for ATM Card in 1st week of August, because of existing ATM Card is not working proper in ATM also not readable of card number and card's back side details Numbers.
                        Till now I have not receive the ATM Card but ICICI Bank Sonepat Branch deducted Rs. 221.00 from my SB account on 09.08.2010 without any notice and details are-> (09/08/2010 SR[protected] Drcard Reissue Chg DR INR 221.00) for corporate customer they should not charge.

                        I requested to bank not to charge Rs.221.00 but bank is not responding, I have sent email to ICICI MD also. then I requested on 18.08.2010 I do not want your ATM Card or any service from your Bank you just refund my money.
                        You are requested kindly look in to the matter and do the needful
                        Best Regards
                        Probir Roy
                        [protected]
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        Hi Mr.Probir,

                        We apologize for the inconvenience caused to you.We have made a note of your mobile number and will contact you soon to address your concern.

                        Regards,
                        ICICI Bank Customer Service Team.
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                          Ajay Ridla
                          from Delhi, Delhi
                          Aug 18, 2010
                          Resolved
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                          Address: Central Delhi, Delhi

                          I Ajay ridla ICICI Credit Card Holder Settled the Card paiments by giving amount of Rs 24000/ Thousant.to one of ICICI Represenative his contect # is [protected] and i recieved the paiment raceipts also but i did not received the full and final settlement letter. your bank employees are still askig me to settel above mentioned amount witch i have alredy paid Your represteativ asked me to sellle the amount with in Three Month and i cleared the amount during this period. He gave me the settlement latter only for two months and he said that after whole clearance he will give covered the two months settlement latter in to three monts letter I am following with him but he is not responging and daily i am receivuing a call from bank side. so pls provide me the settlement letter. My cell # is [protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Hi,

                          We apologize for the inconvenience caused to you.We have made a note of your mobile number and will contact you soon to address your concern.

                          Regards,
                          ICICI Bank Customer Service Team

                          ICICI Bank — Updating pending

                          Sir,
                          My credit card no [protected] was payment updation pending last two years before country club return payment DD.I have all evidence for the same.So i kindly request you sir,solve my problem to involve higher official to your concern dept & shortout my problem quickly.
                          Thank you
                          Thanks & Regards
                          Vengudupathy
                          [protected]
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                            sashah25
                            from Ahmedabad, Gujarat
                            Aug 18, 2010
                            Resolved
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                            Address: Ahmedabad, Gujarat

                            Hello,

                            I have been using ICICI Bank Credit Card since last 8 years. This is the 1st time I have faced a problem from ICICI Bank Credit Card department and the issue remains unresolved.

                            I the month of Feb 2009 I have to visit out of station on a Business Tour for 23 days and I had missed by payment due date for which I had called the ICICI Bank Credit Card Customer Care deptt and expailed them my situation. They confirmed me that the interest and late payment charges shall be credit once they are levied and I just need to call back in March 2009 and get it credit.

                            I did as I was told and called up the customer care in March 2009 for reversal of charges. They confirmed about the reversal. I paid the amount deducting the interest, late fees and its taxes. When I received the new statement in April 2009 the charges were still showing and also new interest charges along with taxes.

                            I called up the customer care deptt again and after some discussion they said they will work it out. I again made all the payments to the ICICI Bank Credit Card for my usage of the current month.

                            Still the problem remained unresolved and the same issue continued in May and June statement. I gave them call every month but the problem remained unresolved. The amount of charges as interest and late fees had been piled upto Rs. 2,318.40 in 4 months. After lots of discussions I received reversal only to confirm for the month of June 2009 i.e. Rs. 491.17 (1 month). I was fed up with the follow-up and hence I switched my useage to another Credit Card after making all my purchase payments.

                            Currently, in the July 2010 statement the balance has piled upto Rs. 6,400 odd and ICICI Credit Card representative is giving me 8 to 10 calls daily for settlement and harressing me to settle for Rs. 4,000/-.

                            Please help me sort out the issue.

                            Thanx in advance !!!
                            Aug 13, 2020
                            Complaint marked as Resolved 

                            ICICI Bank Credit Card — interest charges levied by icici bank

                            Respected Mam
                            I am holding icici credit card for last 2 years. Last year due to
                            icici bank my cheque got bounced Due to that I faced lot of problems
                            but after regular follow-ups my charges got reversed. First I was
                            told to make first payment of 10000 rs which I made. After that
                            regularly interest was charged on my card as I was making partial
                            payment on my card I regularly followed up Kanpur office and customer
                            care center that please give me some relief regarding my interest
                            charges but there was no response from their side they always said
                            that it’s under bank policy that not to reverse the charges. I have
                            sent mail to all grievance departments but no action was taken I have
                            pasted all the conversation. Till date I have been charged around
                            8000rs as interest charges. Mam in December again due to bank mistake
                            my card was misused on irtc site due to which I have to face lot
                            problem I have to close down my card also. They reversed my charges
                            but they forgot to reverse service charges which after regular
                            follow-ups got reversed. Sir I just want some relief in my interest
                            charges as its very difficult for me without any job to pay 8000rs as
                            interest charges.
                            MAM I JUST WANT TO KNOW THAT WHEN A CUSTOMER MAKES A MISTAKE BANK
                            CHARGES INTEREST OR LATE PAYMENT (FINANCIAL BURDEN ON CUSTOMER) ON
                            HIM/HER. BUT WHEN BANK MAKES A MISTAKE NO PENALTY (FINANCIAL BURDEN)
                            IS CHARGED THEY SIMPLY PASS THROUGH BY REVERSING THE MISTAKE or
                            CHARGES. AT LAST IT’S CUSTOMERS WHO HAS TO SUFFER IS THIS A VALID
                            JUSTIFICATION. Mam I want an easy solution regarding this problem.
                            Thanking you
                            yours sincerely
                            Dinesh bhasin
                            117/n/22 avon market kaka
                            Deo Kanpur- 208025
                            [protected]

                            --
                            Thanks and Regards
                            Dinesh Bhasin
                            [protected]
                            Dear Dinesh,

                            We regret the inconvenience caused.
                            We'll contact you and work to address your issue at the earliest.

                            Regards,
                            ICICI Customer Service Team.

                            ICICI Credit Card — levy late fees

                            Dear SHEETAL,
                            SOMEHOW i have a knack of getting you to help me solve my credit card problems with your bank yet again an outstanding payment of 512/rs and sure withold a slapped late fee penalty of 400/rs. IS there any reason for this I do not think your company has any value for customers like me whose track record is worth seeing all payments are always on time. I am convinced you all just want to make money.my card no is[protected].please resolve or cancel my card I am fed up with your services.incidentally Ipaid 550/rs but please do not miss the late fee of 400/rs. regards COL R N ISSAR.
                            Hi,

                            We apologize for the inconvenience caused to you. Please write to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "662570" in the subject line.

                            Regards,
                            ICICI Bank Customer Service Team.
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                              akashtipu
                              from Amritsar, Punjab
                              Aug 17, 2010
                              Resolved
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                              Address: Gurgaon, Haryana

                              I had a personal loan approx 100000 from ICICI Bank, as amount i got 98000, then EMI started and i was paying, after paying for approx 2 years, i decided to pay in all at once as i was earning good salary, so i called ICICI bank's some branch or customer support which i am not sure now. and they sent me executive to collect the remaining amount , i paid them all the remaining amount he asked and he given me receipt, it was some may to july 2008 period not sure of it now, after three year i am getting call saying that i have still my balance of 50000+ as outstanding, it shocked me, i told them whole incident how i paid, I am confused what should i do now.
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              Hi,

                              We apologize for the inconvenience caused to you.Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "659825" in the subject line.

                              Regards,
                              ICICI Bank Customer Service Team.
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                                sksinha@65
                                from Ratlam, Madhya Pradesh
                                Aug 17, 2010
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                                Address: Chhindwara, Madhya Pradesh

                                I COULD NOT RECIEVE THE REDEMPTION AMOUNT AGAINST TAX SAVING BOND 2005 FOLIO NO.6238405 INSPITE OF SEVERAL REQUEST TO CUSTOMER CARE EXECUTIVES. MANAGER MR.VARGHESE IS KINDLY REQUESTED TO LOOK INTO THE MATTER.

                                THANKING YOU.

                                SUDHIR KUMAR SINHA
                                C13 GM COMPLEX
                                DUNGARIA
                                CHHINDAWARA
                                M.P.
                                CELL.NO.[protected]
                                Hi,

                                We apologize for the inconvenience caused to you.We have made a note of your mobile number and will contact you soon to address your concern.

                                Regards,
                                ICICI Bank Customer Service Team.

                                ICICI Bank — Non receipt of redemption of icici tax saving bonds 2005

                                Coimbatore-4
                                16/11/2010


                                Dear Sir,

                                I have purchased icici tax saving bond for Rs15,000/- in February 2005. Bondholder no. 622946 bond NO.TSB1 2925528. Date of redemption is 11/03/2010. In your letter dated Sept.21, 2010, you have mentioned that redemption amount will be sent by D.D. I have sent a request to 3i infotech limited. Tower#5. 3rd floor international infotech park, vasi railway station complex vashi. navi mumbai 400703, to send Rs.15890 by Demand Draft to my office address. Till date amount has not been received.
                                Due to hospitalization of my wife, I could not receive the Regd. Post at my residential address, the D.D may please be sent to my following office address.

                                P.Chellamuthu,
                                MCSD, CWC,
                                “Sangamam”
                                Gandhimaanagar,
                                Peelamedu (post),
                                Coimbatore-641004.
                                With regards,

                                p.chellamuthu
                                Email: [protected]@gmail.com
                                Contact No.: mob.no [protected]
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                                  vivtal
                                  from Bengaluru, Karnataka
                                  Aug 17, 2010
                                  Resolved
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                                  Address: Bangalore, Karnataka

                                  Attn: Ms Chanda Kochhar, MD, ICICI Bank Limited

                                  I am a ICICI Bank customer and I operated ICICI Bank ATM on 10th August 2010 for Rs. 20,000.00 situated in our office. The machine wrongly dispensed Rs. 19,100.00.
                                  I found that one note of Rs. 100 was inserted in between Rs. 1000 notes. Hence instead of 19 notes of 1000 Rs, I received 18 notes and instead of 10 notes of 100 Rs, I received 11 notes. In effect, I was 900 Rs short.
                                  I immediately logged the call with their customer service, RBI Ombudsman and ICICI Bank official by email.

                                  On 14th August, I received an email from their official stating that Rs. 900 difference is credited to my account and I was asked to verify whether true, which I confirmed immediately. This mail did not cite any reasons whatsoever and neither tendered any apology.

                                  My grievance is :

                                  This email did not contain any explanations or reasons whatsoever for this serious mistake. In fact, the more I think, the more I am convinced now that this is deliberate fraud from the people who load the cash in the ATM. Your bank should be frank enough to acknowledge else you will loose customer trust which is paramount in Banking industry.

                                  Henceforth, how am I to trust the ICICI bank whether my banking with them is going to be safe and without any concerns? What steps they have taken to ensure that such serious thing does not repeat with me or with any customer in general.
                                  This was not an isolated case and on that day, my colleague also faced the similar issue. Both o[censored]s got the credit of 900 Rs on 14th August but without any explanations / reasons.

                                  Finally, you are requested to let me know the exact reason/s reg. above and also the steps taken to ensure that such thing will not happen in future.

                                  My details:
                                  Name: Vivek Talpade
                                  Email: Vivek.[protected]@Logica.com; Mobile: +[protected]
                                  Complaint number:[protected]
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Hi,

                                  We apologize for the inconvenience caused to you. We have made a note of your mobile number and will contact you soon to address your concern.

                                  Regards,
                                  ICICI Bank Customer Service Team.
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                                    Sureskmr
                                    from Delhi, Delhi
                                    Aug 16, 2010
                                    Resolved
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                                    Lost my Original Home Documents

                                    Address: South Delhi, Delhi

                                    I took a home loan of Rs. 7.34 lakhs from ICICI Bank in June 2004. My account number was LBDEL[protected]. I paid whole loan amount in May 2009. In July 2009, I requested the bank to return my original property documents, but when I visited the branch to collect the papers, they have only photocopies of documents.

                                    Since then I have visited the branch many times, complained on their website and written many mails, but have not...
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                                    sparag71
                                    from Ujjain, Madhya Pradesh
                                    Aug 15, 2010
                                    Resolved
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                                    Address: Ujjain, Madhya Pradesh

                                    I have a A/c in ICICI Bank Ujjain A/C NO[protected]. On dated 06.07.2010 I have received a call from ICICI Bank regarding transfer of Rs. 80000 When i replied to them i have not done any transfer of money then she replied Rs 80000 is transferred from my a/c.i immediately contact with ICICI branch then he replied that Rs. 80000 is trasferred to the A/c of Mr. Mohd. Tanveer a/c No[protected] ICICI Bank branch Merrut and same amount is withdrawl immediately by the account holder. The adress of a/c holder is 117, Gali no 4 tarapuri Near RAB Inter College Merrut Date of Birth 03.06.1986 Pan No. AHAPT3622Q.Mobile No[protected] .

                                    afterthat when i ask to ICICI bank to get my money back they replied bank registered my complaint under SR no.[protected],[protected] and replied to before 11th of august 2010 meanwhile you registered a complaint with Police .I also have registered FIR with police on dated 16.07.2010.

                                    In meanwhile duration when i tried to contact with Bank and their RCU team they replied that matter is under investigation and account holder is not traceable. When i talked with customer care executive regarding delay receiving of SMS (After 50 hours) he replied that SMS is generated after 2 hours of transaction and delivery delay may be due to telecom services.

                                    Now I have received a mail from customer care and as per him they are still unable to solve the problem and need more time.

                                    I have not disclosed my userid and password to anybody.

                                    Please suggest what to do to get my money back.

                                    regards,
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    To transfer fund from one account to other there are four lever verification in ICICI Bank, first thing u need to add payee and uniqe registation number will be send only ur Register mobile number second thing U need to use ur Login password transation pwd and card grid value, , ,
                                    so it vry secure process in ICICI Bank...

                                    Futher process Bank investigation team ll work on tht and u ll get result very soon
                                    i also have seen the same scenario where some body hacked my account and transferred 1, 00, 000 immeditely i contact with ICICI Officials and they have given my service request, still the matter is under investigation.
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                                      lpdel00011941492
                                      from Gurgaon, Haryana
                                      Aug 14, 2010
                                      Resolved
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                                      Address: Delhi

                                      Hi.

                                      I've taken personal loan for 1,00,000rs. I've paid 9 monthly installments, but unable to proceed further due to financial problem. Though I'm salaried, I've financial responsibilities. The bank has my contact number in their records but in spite of that they're calling around my relatives and friends asking for money. . I've sent an email to customer service asking for settlement. My loan account number is LPDEL[protected]. Please let me know if there will be any legal proceedings now after requesting for a settlement option.

                                      Thank you for the assistance.
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      Hi,

                                      We are sorry to hear about the problem. We have made a note of your loan account number and will contact you soon to address your concern.

                                      Regards,
                                      ICICI Bank Customer Service Team.
                                      Hi,

                                      Can someone contact me and help me to settle my personal loan #LPHYD[protected]? I received a call 2 weeks before with an offer for settlement, but he never called me back. My contact number is [protected].

                                      Thanks in advance,

                                      Manu
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