ICICI Bank Complaints & Reviews

Dear Sir

My account no is[protected] at Dombivali Branch. On 4th May 2010 from my account Rs 1,09,000/- ( One Lakh Nine Thousand ) is transferred to another accounts through 11 transactions of net banking facility. i have log the complaint at ICICI Bank as well as Thane Cyber cell Through Manpada police station. Directly Cyber cells are not entertaining complaints of cyber crime victims. My ICICI complaint service request No is SR[protected].

Till now i am waiting for my money and no body at branch want to listen about my case and no one is ready to guide me to take next step to get my money back. Over all Bank is not at all cooperating for this matter.

Kindly help me to find out me the actual culprit.

Thanks and Regards

Ramesh Lingashetti
[protected]

I had invested Rs.12000/- in Money Multiplier Bond-MMB-0798-Three issued by ICICI Bank, these bonds were due for maturity on 17/01/09, but unfortunately I did not receive any communication for submission,on July 24,10 I sent an e-mail to M/s.3-i infotech the consultant of ICICI bank , who flatly replied that bonds are already redeemed on 10/01/09 and cheques were sent to me. As on date I have not received any cheque simultaneously the bank on which cheques were drawn is closed since Dec.2006. This fact was drawn to the notice of consultant who now ignores my e-mail and my money is eaten up by them. I have lost all my faith in any bank especially ICICI bank for doing such a cheating practice as matter of fact how they can redeem bond by not calling back. I am still holding original bonds.The details are given hereunder;

Bondholder No Certificate No Distinctive No Name of Holder
4097-282 11331 24679 Nemi Amit Patel
4097-283 11332 24680 Jyoti Amit Patel
4097-284 11333 24681 Amit Nagjibhai Patel

I hope this will be sufficient for taking my case to appropriate authority and help me to get my money back. My e-id: [protected]@sify.com
contact: [protected]
thanking you for allowing me to post my problem on your forum site,
___ Amit Patel, Vadodara

Sir,

I am Kishore Vasudevan and this complaint pertains to a grievance against ICICI bank credit card division for blocking my savings account against a card to which I have paid all my dues in December 2007.

Bank account number[protected]
Credit card number [protected]

I had cleared my due of 75257 as on December 2007 (which includes the regular outstanding and the EMIs) for the credit card and stopped using it.

The total due amount of 75257 (which was said inclusive of all the charges of the bank) was told by the customer service, when I inquired about my total liability towards the card, to make it zero.

The January 2008 statement showed a credit balance and did not inform me of any dues to the bank. I inquired about the credit balance mentioned in the statement and I was not given proper explanation and I was told it would be under process and to ignore the statement if I have cleared the dues.

As I was confused about the continuous statements which showed the credit balance I once again inquired about the same in November 2008 and I was not given proper explanation and moreover, I was not informed about any dues pending from my end.

After this call I ignored all the statements which I received as I had paid my dues including all the charges to the bank.

After 2 long years, in December 2009, a lien was marked in my salary account. When I asked for the reason I am informed that I have not placed a request for the Foreclosure of the loan and this is the cause for the charges in the card.

I informed the bank that I have cleared the entire dues including the foreclosure charges for the EMI option and asked the bank for the breakup. After continuous escalation I was informed by the Head Service Quality that there was actually an outstanding of Rs. 6030 in the principle amount when I closed the loan and its non-payment has attracted the bank charges.

My claim regarding this issue is, I was never informed about the outstanding in the principle amount in any of my follow up calls or in any of the collection calls or in the statement which I received after making the full payment.

This is the result of negligence of the bank executives down the line from the executive (who gave me a wrong amount) to the collection executives (which will be always a fresh call without any previous history and failing to give the exact feedback of the issue from the customer to the bank) till the head service quality (who keeps repeating, I did not call or inquire after making the payment even after there is call record in November 2008 ). The humorous part in this is after this issue is already under the preview of “ICICI Ombudsman” and is in the process of getting escalated to “RBI Ombudsman”, I got a collection call from ICICI on Friday March 12, 2010. As usual the executive was unaware of the previous history in the card and when I started explaining the issue to her, she got confused and informed me that she will discuss with her manager and will get back to me in 5 minutes which again did not happen as expected.

The departments in ICICI never seem to work as a team towards handling customer grievances. However, they have marked a lien on a salary account which was opened in Hyderabad in June 2009 against a card taken and closed in Bangalore in December 2007.

The Questions which are not answered regarding this issue by the bank:

1. As a customer I may not be aware of all the formalities followed in the bank. When I make a purchase I get numerous marketing calls to convert it into an EMI; why is the same service not provided when I close the loan?
2. When the bank has received a payment more than which a customer should pay; why there was no inquiry done regarding the excess payment even after having records of my calls regarding the closure of the loan?

The break up given by the bank in February 2010 is as follows:

As on December 27, 2007, the total amount outstanding on your credit card account including the EMI principle, foreclosure fee and applicable service taxes was Rs. Appended the break up:

Particulars Amount
Total amount due as per the statement of December 18, 2007 Rs. 8,705.09
EMI Principle amount due as on December 27, 2007 Rs. 69,079.24
Foreclosure Fee @ 3% Rs. 2,072.38
Service tax @ 12.36% Rs. 256.14
EMI interest Rs. 1,045.23
Service tax @ 12.36% Rs.129.19
Total outstanding as on December 27, 2007 ( A ) Rs. 81,287.27
Payment received on December 31, 2007 ( B ) Rs. 75,257.00
Total principle amount unpaid till date ( A – B ) Rs. 6,030.27



I am unable to understand why the executive informed me of an amount of Rs.75257 if it was Rs.81287 or why was I never informed about this amount till date when I asked a break up for the amount of Rs.75257 to confirm if the foreclosure fees had been taken by the bank.
Sir, the bank did not inform me about the full amount to be paid and Rs.6030 remained unpaid, as per the information received from the head service quality of ICICI bank in Feb 2010. They now require me to pay a whopping Rs.28000, to be able to use my savings account.

Request you to please assist me in coming out of this great financial and mental strain caused by the negligence of the customer care executives of ICICI Bank.

Thanking you,

Regards,
Kishore Vasudevan
Email : [protected]@yahoo.co.in
[protected]

I want to know present position of my policy bearing No. 04352852. and also the type of policy.

Hi,

My ICICI Personal loan account number is:LPHYD[protected] , I could not pay my personal loan installment amount for the last 3 months due to my financial strains I had in my job.

ICICI collection department personnel came last month and told me we shall give you an settlement of 42% waive off on my principal amount, after talking to them thoroughly, they made me hypothecate my wife's gold and gave them INR50000(Fifty Thousand only), they said they would give me the settlement letter the next day.

To my surprise now they say this is not a settlement amount and it has been adjusted towards the installment amount. If they cannot give me an settlement why should they promise an settlement and take this Rs.50000.

One Satish,Rammohan Reddy and Poornam, Collector ID card number - 1247468, had made these promise from the bank before collecting the amount.

One thing I have realized is that this is a bank which makes fraud and false promises to collect money. PEOPLE, BEWARE OF THIS BANK, THEY PRESSURIZE YOU TO TAKE A LOAN AND TO COLLECT BACK THE AMOUNTS THEY GIVE FALSE SETTLEMENT PROMISES.

The same thing happened which I took a ICICI pru life Insurance, last year I paid INR 40000, and took an insurance cover for my entire family, ICICI executive assured us that even maternity is covered. When my wife was admitted to hospital for delivery, ICICI says maternity is not covered in the policy.

I HAVE DECIDED NEVER AGAIN TO DEAL WITH THIS BANK OR ITS COUNTER PART AFFILIATE ORGANISATIONS. Disgusted with Brand ICICI.

Thanks,
Narresh G
[protected]

Respected Sir,

I, Mrs. Seema S. Joshi, Working with Tokheim India Ltd. I am having salary account of above mentioned company with ICICI Bank, Powai, Mumbai. For your information I have account balance of RS 15037.88 /- as on 19th July 2010.

I was unable to do Net banking login on 23rd July 2010. So I have called the customer care service of ICICI Bank for balance inquiry and net banking account status. They said that account balance is RS 140 /- and net banking transactions has been done during mentioned period.

Since I haven't made any of the transactions after 19th July 2010 .Without my notice these net banking transactions was happened for mentioned period .I haven't received any of the communication (SMS, Email ,Phone) from bank for these transactions. So I have registered the complaint with ICICI bank. My complaint number is[protected].
So I request you to do needful in order to get my money back.

I am attaching the details of the transactions.

Unfortunately I do not see any response in resolving the problem from ICICI Bank.

Please help me out.

Thanking You,

Seema S. Joshi

I have been charged an overlimit charge of Rs 500/- in the month of January2010,April2010,And June2010.
THey have reversed the January overlimit charges saying once in a year it can be reversed. but refuse to reverse for the month of APRIL AND JUNE2010 500+500 WITH SER TAX.
I HAVE PAID THE MINIMUM AMT DUE(MAD) MENTIONED in the credit card statement. and they have not mentiuoned anywherve in the statement that after paying MAD ,you are still liable to pay the overlimit charge.
the Card got overdue only due to thedebit of interest portion they debit on last day of generation of Credit card st. ie, 20th of each month.
the card got over due by 300-400 Rs only due to interest charges levied on last day, where as they charged Rs 500/- 500/- in april and june Which exidis beyond the overdue amount./

Hi i got a call from ICICI customer care to convert the outstanding amount on my card in to EMI. in month of June, i denied because i did't required it lator i called up customer care to convert the amount into EMI and i was informed the option is not available on the card but i told them that it is something ICICI have offered they agreed to convert the amount into EMI i told them i would not be able to pay anything in the current month but i'll pay it in August and than i'll go fot the EMI i was assured that i can do that but now when i call ICICI they are denying the same. God knows what is going on with ICICI first they give the offer and than they deny about it when the card was issued they said that the Balance transfer is one the feature on the card but when u need it they say that the offer is ot going on. First false advertisement of the features of the card than no coordination within varous departments they try to drive the customer as per their own ways. My contact no is [protected].

We bought an ICICI "MONEY MULTIPLIER BOND-0898-MMB-" in 1998 whose face value was 4k.It's redemption date is[protected],even after one year from the redemption date we stilll didn't receive the outstanding money.
BOND DETAILS:

Name of the Bondholder : Bapatu Dharanidhara Reddy
No. of bonds : one
Distinctive No. :[protected]
Bondholder No: : 4220-377
Certificate No : 3255


My address for communication is as follows:

Bapatu DharanidharReddy (phone no: [protected],[protected]
C/O Bapatu Rajakumari
Venkata Ramana Colony 3rd lane
D.No: 26-44-65/7/A
Guntur-522006
AndhraPradesh

Hi

Name Riyaz Tak
Account number[protected]

I transfer 11000 on 2-aug-2010 to PNB account no [protected].
Earlier also i have transfered money to this account and this account is added in my payee list.
But problem is this amount hasn't been credit to PNB account yet.
I talked to icici and they told me that it's successful from there side.
I talked to RBI-NEFT as well and they told me that it's done from there side as well.
So again I talked to PNB bank and they told me that I need to lodge one complaint with ICICI bank regarding
this Fund transaction.
So plz let me know what exactly I need to do?
What about the amount I transfered?
How long will it take if there is problem in fund tranfer?
In how many days I will get my money back if transaction is Failed?

Following is the details of fund transfered:






Biller Details
RBI-NEFT
ICICI BANK, INFINITY CENTER,
6TH FLR, A WING, CHANDIVALI
MUMBAI - 400034

Consumer Details

Account No [protected]
IFSC Code PUNB0444500
Account Type 10
MICR
Payment Details
Payment Id [protected]

Amount (Rs) INR 11,000.00
Date of Payment 02/08/2010
Debit Account [protected]
Payment Status Success
Payment Remarks Papa Aug 2010 NEFT


--
Thanks ,
Riyaz Tak
+91-[protected]

i m a icicibank costumer & i have proceed an ATM transaction on 29.07.10 for withdrawal of Rs.9900 with the OBC ATM, Bikaner. The amount has been debited but cash not received. I have made complaint twice to icici bank customer care but they are not properly responding and always give a date of next four days. my compliant no. is[protected].

Sandeep Golechha
+91 [protected]

Dear Sir, I had applied a policy ICICI Pru Assure Wealth plus in the month of June date is[protected].My policy no is 14100660 with a name of Meghna Bhardwaj.
After go through your welcome kit i find myself i am not comfortable with that policy.
I send my representative to your local office with a application for free look on[protected].but your Manager returned him with a Payout request forms,my representative told to your manager for receiving of my request he (Manager) simply refuse foe the same.Again my representative visited your office again 0n[protected] with proper filling up pay out request forms then your manager giving a statement that your free look period is over today is a 16th day.
I lodge a complaint with IRDA with a ref.no.206/ICPLI/comp/10-11.
And for a same issue my representative had telephonically discussed with a local senior person he simply says that "apne irda ko mail kar di hai jab irda se mail hum ko aaygi tab dekhte hai,abhi kuch nahi kar sakte"
I am in big tension because I loose money kindly help me out and refund my amount
As soon as possible. since Saturday onwards I am facing lots of tension at my home and i am not sleep properly. please help me.
LOOKING YOUR POSITIVE RESPONSE..............

Dear All,

I had sent my PF claim settlement in 2007 and I have been received my first part payment from my bank and you had sent second part cheque of Rs. 3610/- to ICICI Bank Ltd., Jodhpur to my Account No.[protected] which was closed due to non deposit of salary and the said cheque was returned to PF department by bank itself. And I received a letter from PF department's side,

Further I had sent a letter to PF Office in this regard and I had given away my another ICICI Bank Saving Account No. for claim payment. After more than 2 years I have not received any further correspondence from your side. Please let me know the status of this cheque and make my payment as immediate as possible.

Warm Regards
Habeebur Rehman Goari
PF A/c. No. MH/18796/77236
Employee Code 806801

Dear Sir,
I would to inform you that I have bought a Two Wheeler loan from ICICI BANK, vide loan account No. LTCHE[protected] and I have preclosed the loan on 13.11.2006 with the sum of Rs.18,912.73 in ICICI BANK, Anna Salai Branch, Chennai, vide cheque No. 731417 dtd. 13.11.2006 and receipt no. CL09060P816701.


Till date I have not received any letter or NOC from your side. And also I have given a letter to...

on 1/8/2010 I use ATM machine of kormangla,bangalore opposit of state bank of india,ICICI Bank Ltd, 117 Koramangala Ind Layout, 7th Block,
Koramangala, Bangalore
BANGALORE , 560070

at about 12.22 pm I have used atm machine 2nd room 1st machine, as it was not printing bill I am not able to give details. Made complain in complain book provided near machine for Rs.10000/- (ten thousand)amount deducted from my account but money does not come out. At that time I do not remember account no. I have written login id kindly look into the matter and back money in my account.[protected] .
mobile no. [protected] or [protected]
mayuri sinha

i want to shg account open but he can't open my shg account .my name is hitesh dave and my cell no is [protected].
i hope i will get reply soon . thanks

July 26 , 2010,.
Amritsar.

The Chief Manager,
ICICI Bank,
Customer Care Department,
Email: customer.[protected]@icicibank.com



Sir,
Re :ICICI Credit Card No. [protected]
AND British Airways /ICICI Ban Credit Card no.[protected]
SUB: Charge of Rs.3900.50 as Credit Card Fee against promise of No Charge.

I was holding FREE for life Credit Card of ICICI Bank for the last FIVE / SIX years with no Annual Fee. On 23.01.2009 I was offered to Upgrade my current ICICI Credit Card to ICICI Bank Platinum Card for FREE considering me as the PRIVILEGED Customer, which I agreed . Before I could get the said Platinum Credit Card, I was offered British Airways / ICICI Bank Credit Card also for free, but initially Rs.3500/- shall be charged and the same shall be reimbursed after I make the first purchase from the NEW Card . Even after the said first purchase I was not reimbursed the said amount in the Bill dated 06.04.2009.
I represented on 17.04.2009 via Email to Customer.[protected]@icicibank.com. requesting for reversal of Card fee of Rs. 3500/-. I visited the local ICICI Bank on a call from them. I was connected to Call Center Customer Care . Mr Suntesh there promised - the reversal shall show in the next bill , but in the meantime please pay the bill in full as partial payment is not allowed.. I paid the bill in full.
The next bill dated 06.05.2009 again did not show the reversal. Again I represented via Email dated May 13, 2009 showing my reluctance to make the payment and clearly informed that you shall be solely responsible for the delay in payment because of non-correction in the bill.. Once again I was called to the bank and connected to the CALL CENTER . Now he said you can make the rest of the payment excluding the annual charge.
Since then I am being billed for LATE Payment of Rs.3900.50 and the service charge also. I am getting a number of calls from MUMBAI, DELHI or any other center for making the payment. I am being harassed for no reason, whereas they should reply to my request and act according to their promise made to me.

FOLLOWUP By ME.
1. On my call to the customercare Center in July,2009 I was promised for reversal of the charges vide SR No.[protected]. This you can verify from the record with you.
2..I approached local manager, ICICI Bank here in Amritsar on March 9,2010 for help in resolving the matter. He tried a lot by writing to the higher authorities and making calls. But before finalizing he was transferred.
3. I again met the next manager in July 2010. He also promised to look into the matter and guided me to talk to the customercare center.
4.I did call the customercare center on 13.07.2010 to the executive there Mr.Lingam Somaya. After listening to my side of the matter he advised to wait for 2 days when he shall call me after looking into the matter deeply. But no message came to me.
5.After the wait I again called the customercare center on 19.07.2010 when Miss Anju Bharti responded. and showed her helplessness. I wanted to talk to Mr. Lingam Somaya again for which she said wait for 24 hours when he shall call me. Again no call came back to me.
6.Further I called the customercare center again on 22/07/2010 when Mr. Abhilash came on the phone. He also could not sort out the matter. He advised to write again IN DETAIL to the customercare Center so that the case could be decided finally.
Now I want the full details of the CALL RECORDING when British Airways Card was offered to me and where I have refused to accept the card if the card fee is leviable. Whereas you allege that I have accepted the charges. Also the recording of the SR[protected]

You can depute any senior executive or any other officer here in Amritsar before whom the CALL RECORDING can be played and the matter be sorted our finally.
I shall be thankful for your help in the matter.

Yours faithfully,


Nripander Parkash Khanna.
39, The Mall, Opp. Narula International,
Amritsar- 143001
(M) [protected], [protected]

Complaint:The deviating attitude of ICICI Bank management to abruptly changing the minimum balance condition in saving bank account which is linked with demat account, where at the time of opening the account they announced and promised to open and allow to operate the account at ZERO balance. But the bank without informing me putting on charging penalties in the account for not keeping the minimum balance and showing the very invisible backside of the application on that they have obtained my signature while marketing their product on my doorstep.
Urge:To ask the bank to close down the account and revert the charges which they have charged till date without informing to me as a customer/consumer of the bank.Under the banking practices it is compulsory on the part of the bank to inform the customer every debit they have made in the account.And transfer my securities to another demat account which I compelled to open with other agency.
Suggestion:Do not allow this bank and their subsidiaries to have banking business in India or nationalize them without waiting for much of the time.
Adv. Mr Gajanan Jog

i opend a investment ac with icici direct in june10. i provided my id and add.proof and my icici sb ac refernce. when i got my login id and password ,it was adrresed to mrs...... and with wrong address. i called my representative in icici at meerut several times.after that i made a written request regarding my gender and address change. after 15 days they said you have to contact at help desk. i login into the ac but customer care page showed me the message "server under maint. try after some time since one month. i want to close all that ac and seeking the rs500/- refund they charged for the ac. how ? and where to go?

I would like to warn investors who decide to open 3-in-1 account thru ICICI Direct. The sales agent who complete formalities have no regard for law and repeatedly forge documents to get their commission even at the cost of customer. This is based on not just personal experience but access to fool proof evidence.

Since the form is complex, it normally takes 2-3 attempts to complete all formalities, sign at all places, provide all documents. In a hurry to complete the process, avoid multiple trips to customers place and to get their commission, agents resort to following very often :

* They will forge signatures of witnesses who do not exist or who may be known to them. Sales agents actually do this sitting right in front of you without bothering to realize this is illegal.

* They will fill up forms and forge your signatures if something gets left out or needs correction. They do this just to avoid another trip to your place.

* They forge documents by making corrections / changes without your knowledge.

* Without providing you all the information as required (and stated in the form), they will tick everything unless you fill up the form yourself.

* They will not provide your copies of signed agreements & forms which they are required to provide.

Watch out !