ICICI Bank Complaints & Reviews

My Name is Surendrajeet Mundhe. I am resident of India . I have a personal bank account with ICICI bank at baddi , Himachal Pradesh branch , account number is[protected]. I have debit card issued by ICICI bank , card number [protected]. This debit card is registered by UNKNOWN person to PAYPAL website, and 22 purchase transactions were done on 15-03-13 . Transaction numbers are as below.
1. VIN/PAYPAL/[protected]/0
2. VIN/PAYPAL * PAY/[protected]/0
3. VIN/PAYPAL * PAY/[protected]/0
4. VIN/PAYPAL *PAY/[protected]/0
5. VIN/PAYPAL *NIM/[protected]/0
6. VIN/PAYPAL *SKY/[protected]/0
7. VIN/PAYPAL *SKY/[protected]/0
8. VIN/PAYPAL *SKY/[protected]/0
9. VIN/PAYPAL *SKY/[protected]/0
10. VIN/PAYPAL *SKY/[protected]/0
11. VIN/PAYPAL *SKY/[protected]/0
12. VIN/PAYPAL *SKY/[protected]/0
13. VIN/PAYPAL *SKY/[protected]/0
14. VIN/PAYPAL *SKY/[protected]/0
15. VIN/PAYPAL *SKY/[protected]/0
16. VIN/PAYPAL *SKY/[protected]/0
17. VIN/PAYPAL *SKY/[protected]/0
18. VIN/PAYPAL *SKY/[protected]/0
19. VIN/PAYPAL *SKY/[protected]/0
20. VIN/PAYPAL *SKY/[protected]/0
21. VIN/PAYPAL *SKY/[protected]/0
22. VIN/PAYPAL *SKY/[protected]/0
Even after immediate (within 10 minutes after transaction) action ( instruction and notification to ICICI and PAYPAL ), I did not get refund of the disputed amount , I have suffered through a lot of mental stress , lived 15 days without money with my wife and 2 year old kid.
ICICI Bank
1. At morning on 15.03.2013 at 5.09 am ( Indian time ) I received 22 SMS to my cell phone registered with ICICI, ending all amount in my bank account and only 300 Rs remained Approx. 12500/- Rs. used for purchase.
2. Within 10 min. I blocked my ICICI account with help of ICICI customer care and instructed them to stop pay to merchant site.
3. Acknowledge for complaint by ICICI is received to me after some days through post.
4. Again few days after a letter came by ICICI mentioned that , “we remind you that debit card is your personal property and it is your responsibility to protect your card .”
5. If i am taking service of ICICI bank they should have stopped payment to merchant site immidiately after my instruction.
6. If anybody (including me )registering my bank account no with any website (paypal) ICICI should notify me on registered cell number of mine with ICICI bank or by sending unique verification code to my cell phone they should verify the legacy of the person .
7. Even for small transaction ICICI bank notifying me then why ICICI bank not informed me while my bank account is getting registered to the (PAYPAL)website?
8. How the 22 transactions of purchase were made within 51 seconds? first message of notification of purchase transaction came on my cell number at time 5.09.09 am and 5.10.00 am , is within this time only all transactions were done?
9. Atleast some mechanism shall be there to protect us if we are taking service of ICICI , how they can deny the responsibility?
PAYPAL
1. I did contact to PAYPAL through customer care , Immediately to stop deleivery of purchase.
2. I and Baddi police contactacted to PAYPAL through customer care asked the address of the person, given to deliver the purchased material through this 22 transactions. Customer care executive said that we blocked the delivery of material , we will investigate and refund if the transaction is fraud.
3. I written mail to paypal by providing all details (with complaint registration no. given by ICICI and copy of police complaint ) and I declared all above transactions are fraud and this is my account.
4. After some days I received one way mail that because of lack of more evidence we are unable to process your claim. No more evidence is asked to me or even I think no investigation is done.
5. This website is not under monitory authority of INDIA , why then PAYPAL has have permission to do the business in INDIA?
6. Why PAYPAL have not given address used to delivery of purchase made by using my ICICI bank account, even asked by baddi police.

My complaint ref no to communicate with ICICI bank is SR[protected]
And complaint ref no to paypal is my ICICI bank account no.[protected].
Baddi police DDR no. is CIPA-R2.10 99
If needed any further evidence i will provide.
Please give me justice.
Name : Surendrajeet Mundhe.
B-12,# 503,Hill view apt, Baddi,
Dist: Solan , Himachal Pradesh, India.
Pin. 173205.
Phone : 0091-[protected]
Email: [protected]@yahoo.com

I received 2 credit cards from ICICI bank.While using I found that the cards could not be used as while swipping it came as error and
another time i found i could use it.I have not received any statment till now.
Another problem is after the collection agent collected the amount for another card he issued a receipt and said the nodues
receipt would be handed over in 3 days time,but whenever i tried to contact him he ould not answer or disconnect the
call.The agent is Satissh kumar,agency name HTACE , mobile [protected].need your guidance.
Rajkumar Daniel
Salem. Tamil nadu.
Mobile [protected]

I had done an online NEFT txn #[protected] for which it is a NEFT txn between icici and andhrabank of amount 3000 and the amount is not deposited to the concerned but have been debited from mine (icici) after seeking customercare for several times they are not giving positive response and they are holding at there account without giving any answer.

Please do needful

Hi , I got a SMS on 22Jan2013 stating a transaction was done on my credit card [protected] at Walmart USA for USD52.73. The same day i complained to customer care advising on the fraud on the card as i was in india and the customer care guy confirmed me that merchant has not claimed the amount and i dont have to worry and the transaction wont be billed to me. I asked him if he wanted some details from me he said not required they will takecare in 45days and he blocked my card. I liked the great customer service from ICICI bank. I was shocked when i started receiving calls from ICICI Bank investigation team asking for documents to prove i was in india at the time of transaction and asking for a dispute form to be filled which was not informed by the good service executive while placing the complaint. I filled the form and gave photocopy for my old passport and the new passport as well. And i received a bill in month of Mar2013 asking to pay the amount. when i called the customer care again on 3April2013 they told customer is liable to pay the amount and when i requested them to connect to dispute department they told me to call in the morning to speak to them. I called in the morning and the dispute department was not ready to take my call and also not ready to reveal on what basis i am liable to pay. Not sure if it helps writing in this forum. Please help.

HI,

i Made a Transaction for Rs 5000, But Cash Dispensed from the ATM is 4100.(900rs Less)

The order in which money came out is (1*100)=100 + (3*1000) = 3000 + (10*100) = 1000 (Total 4100).

i think the guy who feeds the tray, has intentionally fed 100rs not in 1000rs tray. so i got 100 rs instead of 100. (am wondering how 100rs not can come in between two 1000rs note if its an ATM Machine error, so its confirmed that the person who feeds the note is culprit)

i raised the on-line complaint (SR[protected], With out contacting me they closed the service request saying that "We are unable to reverse the transaction as it has been paid completely"

i have all the Currency numbers & Also Transaction receipt.

Please any one guide me shall i book the case on these guys.

because i dont want some should undergo same problem. any suggestions i[censored] have contact me @ below mail Id.

Thanks & Regards
Praveen
Email : praveen.[protected]@gmail.com

Hi Team,

I am using ICICI credit card. I missed to pay the due amount on due date. However, I paid my payment in another one week. The bank has charged me some finance charges, late payment fee and other interest charges. The amount got accumulated every month and they are asking me to pay around 14,000 now. They have also started reducing from my savings account without my permission. The amount 14,000 charged is not event a single rupee used by me.

I met collection team manager from Bandarkar road Pune for settlement(This has been arranged by another agent who is not an employee of ICICI bank). The manager I met was threatening professionally that they will add my details in CIBIL.So, It will screw my financial life.It is more frustrating for me. Please help me to resolve the issue.

Thanks
Premnath

DEAR SIR ,

I HAVE CREDIT CARD OF ICICI BANK.PREVIOUSLY THE STATEMENT OF CREDIT CAN BE VIEWED ON INTERNET BANKING BUT THIS FACILITY IS NOT AVALABLE. NOW I REQUEST ON LINE TO LINK MY CREDIT CARD WITH MY USER ID. BUT THE ADVISED THROUGH SMS THAT ACCOUNT CLOSED. THE DETAIL OF ACCOUNT AND CREDIT CARD AS UNDER. THE REASON OF CLOSURE IS NEVERADVISED.

A/C NO.[protected] GOVIND NAGAR BRANCH


5239 51XX 3663 1004

BM GUPTA

MOB:[protected]

I want to lodge a complaint against Pawan Kumar working in ICICI Credit card recovery office situated at Barahkhamba Road, Delhi. One of My Cousin has taken a Credit Card from ICICI Bank and is unable to pay off because of some loss in his business. He has given my reference just for the reference. But now I am getting HARRASING THREATS from ICICI Bank recovery team to pay the amount. Even he started calling at my office phone and doing misbehave with the staff members. This is really annoying and ridiculous to call on office numbers. I got 7 calls today itself from[protected].

Please take a quick action against him.

Thanks
Vivek Sood
+91-[protected]

We bought two ICICI "MONEY MULTIPLIER BOND-0898-MMB- THREE" in 1998 whose face value was 4k.It's redemption date is[protected] given on certificate now what is status and i want to know the present vaule of these .as i heard that these are redeemed so please up date
BOND DETAILS:

Name of the Bondholder : Manoj Kumar Jain
No. of bonds : two
Bondholder No. 4290-379
Distinctive No....

I had registered for the Money2India service on 4th March 2013. Following which I received a mail 5th March that I need to submit certain documents for verification. I submitted all the required documents on 6th March.

However, I received the same mail requesting for the documents on 7th March, then again on 8th March.
I called up customer service and was told that the documents have been received and I need to wait.

However, on 15th March I sent a reminder mail checking for the status of my request. In reply of which I received the same mail again requesting for the documents for verification on 16th March. Then the same mail was received again on 18th March.

I called up customer service again and was told that my documents have been received and I need to wait for another day.
Then on 19th March, I received another mail to verify my SSN number.
The SSN number was entered in my profile right from the beginning. However, I updated it again and replied to the mail on 19th March itself to confirm that I have updated the SSN number,

However, on 21st March I received another mail that my request will be addressed in another week!!
I called up customer service again and was told that the service will be activated within next 24 hours. Guess what.. I waited for 1 more day but the service is not yet activated. No mail from the bank as well.

This is the worst customer service experience I have ever experienced in my life.
Regret to say that it is the worst bank to deal with.

Ever since I have started using services of ICICI Bank, there has been a delay every single time and the reason stated is system issue!! 2 years back when I had applied for a credit card it was delivered to me after nearly 3 months. This time after 2 years when I have applied for another card - again delay its already been over 1 month. Every other bank delivers the credit card within 15-20 days.

I don't even want to indulge into stating that last time when I had applied for a card with this bank, the benefits promised were not given at all. I was duped. I am a savings account as well as FD holder. Every Time whether its credit card, FD or savings account - try using their services - There is a system issue and there is always a delay.

It is impossible to raise a complaint for 2 reasons -
1) Customer care process doesn't allow them to raise a complaint
2) The web-site is never capable to take a complaint

I had applied for a home loan from ICICI but due to long processing time i had to cancel it.

The person from ICICI stated that only when the loan is dispersed when the processing fees of Rs. 11236.00 will be deducted from my account. This happened in the mid of Jan 2013 but the ICICI cashed a cheque of Rs. 11236.00 which is unethical and disgusting.

When i speak about this at customer care i do not get a reply.Disgusting service.
Loan application number[protected]

Two Debit POSDEC CHG transaction in my ICICI bank account , each of Rs. 28.09 INR. I need clarifications for the same and my money should be reverted back asap. Kindly look into the same.

1 14/03/2013 POSDEC CHG/21-02-13 DR INR 28.09
2 14/03/2013 POSDEC CHG/21-02-13 DR INR 28.09

Fake call using icici creditcard name

February 19, 2013. I have received a call from the number [protected] one person introduce himself that his name was prshant manager from icici card Deli and told me that a special offer from icici card we offer you a lifetime unlimit credit card .he said me .it will came to you in 7 working days .along with this card one discount card also given .with this card you get 9 gifts free for this offer you have to pay handling charge in fever of suparsaver Plus Pack" cost Rs.6,399/-they done the transaction but I didn't get any card and gift .the transaction number is 683041.i confirmed the above said number to your help center they told me yes it is icici card delhi number so that only i make the payment but now my bill was generated the amount was not reverse, today morning i made a complaint at icici help center also. so kindly take this complaint a serious one and give me a solution at the earliest ( Note: - their no is [protected].)

Nitin s kuhite
[protected]

My mother deposited Rs. 5,000 as FD in the name of my son then 5-year old in year 1995, with my mother's name on the FD as the grand mother and natural guardian. My mother died in 2007. Though subsequently we submitted a request to convert the FD in the sole name of my son and produced death certificate, ICICI Bank Kollam refused to either release the amount with interest or even convert the FD into the sole name of my son and retain the deposit thereat. Our repeated contacts have failed to evoke any response all these years which is highly frustrating. The deposit amount is too small may be for the mighty bank to consider.

I wanted category of Complaint Mutual Fund. Since that was not available I ticked stock market.
I wish to consolidate my three mutual funds into one target folio.
Twice this request was rejected. since middle name is either in full or short, nominee is different, bank name registered is different.
Whenever consolidation is rejected, a fresh account statement is sent,but no necessary form are attached. Therefore I made...

i have been trying to unblock my credit card for last two days but till now i have not been able to talk to the customer care executive.asking the branch officer also was in vain..can u just let me know how can i talk to the customer care...plz

REG: SEEKING REDEMPTION OF ECS RETURN CHG DEBITTED FROM MY A/C
[protected] DTD 15-03-13

THIS IS TO NOTIFY THAT AN AMT OF RS 483.17/- HAS BEEN DEBITTED FROM
MY A/C DTD 07-03-13 FVG DEMAT A/C. THERE HAVENT BEEN ANY INTIMATION TO
ME REGARDING THE AMOUNT DUE TO BE DEDUCTED FVG DEMAT. DUE TO WHICH MY
A/C BALANCE WENT LOW AND MY LIC ECS WAS RETURNED AND HENCE AN AMT OF
393.26 HAS BEEN DEDUCTED FROM MY A/C AS ECS RETURN CHGS DTD 15-03-13.

DESPITE ALL COMMUNICATION DETAILS PROVIDED BY ME TO BANK THERE HAVENT
BEEN ANY INTIMATION. SO I NEED YOU TO LOOK INTO THE MATTER AND REDEEM
ME THE ECS RETURN CHGS AS I WASNT INFORMED ABOUT MY BALANCE GETTING
LOW.


Regards,
Abhishek

Dear Sir,

Am receiving wrong calls from icici bank from these numbers [protected], [protected], [protected], [protected] for the past one year. They are asking for a person called velumani. I do not know this person. He has given my number and cheated these people it seams. Evenafter telling them that its a wrong call they are threatening me to pay the amount he has cheated. They are calling me 25-30 times daily. When my 7 mth old kid was hospitalized and struggling for life these people called me and asking for the same person. Still the call his coming. Kindly handle this problem. Please tell me what should i do to stop them calling me.

Regards
Gowrimanohari

loans.icicibank.com is worst site. simply wasting of time.

for credit card application they have collected documents from me 2 times and taken 3 months time and finally told that they can not process

i have applied credit card online , it is simply wasting of customers time. they have processed my application and told that my communication address is wrong. the funny thing is that i am customer of icici and i have taken personal loan few days back