[Resolved]  ICICI Prudential — Amount debited automatically(ECS), and they are not refunding it back

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi

My ICICI Prudential policy details are:
Policy number: 14189024
Name: Gorav Singal


On 16th July 2013, my credit card message notify me that a transaction of Rs 25001/- has been done to ICICI Pru.
I immediately called customer care of ICICI Pru, and asked them to refund my amount, as I did not want to pay more to this policy, and ECS was not in my knowledge. The guy asked me to mail them, and told me that you will get your amount back. I email'ed them, clearly mentioned that I want my refund back.

After 5 days, I received their email showing that ECS has been cancelled. Thats it!
I called again, now they said they can not refund the amount as it has been realized. I repeatedly asked them to refund it, as I was not supposed to pay this, it was done accidently.

I also told them that I notified you at the same time, I got message. At that time, if you would have taken the action, it would not have been realized.
I'm feeling cheated.

Any suggestion, how to get the payment?

And, never buy ICICI Pru policy. I have two of them, and both on LOSS.


Thanks
Gorav Singal