ICICI Prudential Life Insurance Complaints & Reviews

My grandfather bought an ICICI Cash Advantage Policy of 250000 in sep 2014. But unfortunately he expired in Nov 2014. He was the proposer in the policy and My life was assured in this. I am in Major category and want the policy to be closed and refund of the amount I have Paid till now deducting all the commission and charges. I visited different branches of ICICI but every branch is telling different things. I am seriously fed up of ICICI Pru life. I want my refund as I am not in a osition to pay the next premium. Mob: [protected]

I have surrender ICICI Prudential Secure Plus (UIN: 105L025V01), Policy Number 00883121 on 12/12/2013 at the ICICI Prudential Mumbai Amboli Branch. Concern was raised multiple times to ICICI Prudential representatives regarding less amount issued to me for mentioned surrender policy. And everytime I get their following standard response; [protected] This is ICICI Pru response:- Guaranteed Surrender Value = 35% of [All premiums paid - (first year''s premium + rider premium + extra premium)] Surrender value is higher of GSV or NGSV. * Non Guaranteed Surrender value: will be equal to a non-guaranteed surrender value factor applied to the market value of the investment fund at the time of surrender. [protected] What I know, I was paying premium regularly for 6 years and I had around Rs. 66, 000/- in my policy at the time of surrendering policy 12/12/2013 (This is cross validated against policy statement I received on the same day). But then ICICI Prudential issued (wire transfer) money in my a/c which was around 31000/-. Many emails were sent and calls made asking explanation why less mount issued to me for surrender policy but every time I have received ICICI PRU standard response stated above. Please help me to resolve this issue.

I took a loan from DHFL and while taking the loan it was told that it’s compulsory to take a Home Assure insurance policy of the opposite party. I was informed that as per the scheme of the policy, on purchase of policy i would get lot of benefits. Believing these words to be true, i made a payment of Rs 15028/- against policy no. 14728902 to the opposite party. After purchasing the policy, the complainant received a message/mail from the opposite party every year for payment of premium and accordingly he paid the premium of Rs 15028/- to them till 4 years. However, the problem remains that when I visited the office of opposite party to surrender the policy found that it was one time investment policy and the opposite parties had duped him by charging the premium every year. Disappointingly, on having received such fraudulent and deficient services from the opposite parties, I decided to cancel the policy and hence informed their representatives and asked for a refund of his hard earned money but to no avail. I have made several calls and email to Icici pru. Every time I got reply that they are looking in the matter and would resolved the issue soon. After almost 02 months I got call stating that O have been charged fairly and they will not refund the entire amount. This is visible case of cheating by Icici pru. I hereby request you to file a complaint against Icici pru on my behalf and provide me justice.

My policy no is 15584303 name of veena sahetia. Company ne meri policy per 15000 se bh jyada ka interest lgaya hai mene company ko interest waive krne ko bola hai lekin yh mujhe pareshan kar rahe hain kbhi bolte hain jhan se policy krwai hai wahan jao kbhi mna kr dete hain aur bol rahe hain 31st may tk premium nh bhara toh policy terminate kr denge

My prevous employer ICICI PRUDENTIAL LIFE INSURANCE, Bombay has informed me that they have sent a cheque for RS97772.00 against my pf no. MH/BAN/49598/558603to RPFC, DWARIKA, NEW DELHI on 15.7.2013 with a request to trasnfer the amount to my second emplyer M/S Unitech Wreless Tamilnadu p ltd epf no DL/937123/1353.But sorry to inform you that till today same has not been transferred.. My present employer is D.B. CORPARATION LTD. (DAINIK BHASKAR) and my UAN NO[protected] ANNEXURE K ENCLOSED

I SEND A MAIL TO [protected]@iciciprulife.com FOR CANCELLATION OF ABOVE POLICY FOR THE REASON AS I HAVE ONLY FOUR YEARS OF SERVICE AND I UNABLE CONTINUE THE POLICY FURTHER. STILL I AM RECEIVING ABOUT THE PAYMENT OF PREMIUM. KINDLY CANCEL THE POLICY AND KIDLY REFUND THE AMOUNT AS EARLY AS POSSIBLE G V SATYANARAYANA 18-27-15 BALACHERUVU PEDA GANTYADA VISAKHAPATNAM MOBILE: [protected]

Dear Sir/Madam, I am living in Chennai. Issue Explanation: During the Month of November 2014, I planned to invest money in life Insurance and enquired about ICICI Prudential. After that, Chennai ICICI Prudential Life Insurance Field Service Employee Mr. Babu called me frequently and canvassed about the PLAN continuously. Another person from ICICI Prudential Life Insurance Sales Department Mr.Vijay also called me every day and convinced me to take the policy. In December month, I was also interested with the PLAN/POLICY finally. And i submitted the form along with address proof documents to Mr.Babu. Then he asked me a cheque of Rs.6250/- towards premium payment. I paid as CASH of Rs.6250/- on 03-DEC-2014 due to non-availability of cheque leaf. He gave one receipt for the payment.(attached) Then he said " the policy will be issued and policy document will be sent my postal address by 20 days". After that i don't get any calls or document to my address. After 20 days, I Called them Mr.Babu and Mr.Vijay, they didn't pick my call also. I tried to call more times and more days. Luckily one day (end of january month)Mr.BABU Picked the call and said it is not related to him. Mr.Vijay has to respond this query and asked me to follow him. Then i tried to call Mr. Vijay for more times and more days, but no proper response. Mid of February month, one day Mr. Vijay Picked my call and said "the policy is not issued because RBI declined this PLAN., So money will be returned back to the policy holders who started this policy. it will be credited to my account by 10 days". After 10 days I called him, he said " he is in Sales department, MR.Robin (manager) will be dealing this issue". And he provided another mobile number, mr.robin's. I called Mr.Robin many times, but no response for 1 week. Mid of March Month, Mr.Robin picked my call and said the money will be transferred to my ICICI account by 10 days. I called Mr. Robin April month, again no proper response. I called his mobile number many times. but no response. Luckily i got line with this number one day. Some one picked the call and said Robin is out of station. I don't know how to get money and called again Mr.Vijay, he promised me next week will be credited to my amount. I believed but not credited, so again i called Mr.Vijay after a week, he said it is not his duty, Mr.Robin has to respond this. I asked " why you promise, now telling robin to do" . But no response. Now it is may month. Last one week I am calling Mr.Vijay & Mr.Robin, but nobody picking my call and no updates for my amount paid. They switched off their mobiles sometimes. So i have sent SMS with sad & disappointment. But No response till this date. In conclusion: I paid the money of Rs.6250/ on 03-Dec-2014 towards ICICI Prudential Life Insurance Plan policy. Only mobile numbers were given by them to contact Insurance issues. I have been calling for more than 20 times per day for last 5 months, but no proper responses or updates to my money. Issue is : The policy was not issued and they said it was rejected, but not returning my money back for last 4 months and no proper response and no communication. Witness: I have attached the receipt details of payment made herewith. Mobile numbers of the persons i have contacted are : Mr.Vijay - [protected] Mr.BABU - [protected] Mr.Robin - [protected] My Stress: I am very much ashamed of myself as i was cheated or not able to get my money. I am disappointed by ICICI Prudential Life Insurance. I am in more stress while i called their mobile number of times with no response. I am in unbearable sadness, anger and stress towards this problem. Kindly help to resolve the problem. And also let me know if you need more inputs from me.

I hold a policy[protected] with a commencement date of 08/05/2010, with a 1 lakh premium annually, I have already paid Rs. 3lakhs so far, we have been away from the country for the past 2 years, I would like to know the value of this policy now and when will I be able to close this, I don't want to continue paying this amount anymore, I have tried contacting your office several times but fail to get through, request you to please send me some kind of communication, I would like to know what is happening to the amount.

Dear Sir, I would like to inform you that, i have been touch with ICICI Bank from 2000 my account No.[protected]. have never face any problem from you. but this time... by the way. i have not received my policy number 19142762 along with my payment receipt till date. I received SMS that it was sent to my my address on 10th Feb 2015. Moreover, you have sms me that the welcome kit has been develvd on this mail id [protected]@yahoo.co.in but by the time of this policy i was mentioned mail id as [protected]@gmail . I have an icici prudental policy which i took in Feb 2015.and have visited 2 & 3 times in your ICICI Bank( Malad Branch ) where me one of the Executive of Malad Branch. he told me that you will get within week but no one trun from your end. angain have visited after 1 month and met same Executive of Malad Branch again he told it will take another week..but again not happend, again have visited after 1 month. this time the same Executive of Malad Branch told that he will personnely get in touch with me and follow up for the same... till date i am just waiting call from the Executive of Malad Branch. why your pepole laying, dishonour with custmers. i am realy feeling very bad about you. Kindly look into this & arrange to send my policy as well as receipt to my address which is as follows: Kishor Gajanan Atavankar, Address: 663/4, B.M.C.Colony, Malavani, Marve Road, Malad (West), Mumbai 400 095. Mobile No: [protected].Please do it immediately otherwise i will compel to cancell the policy & ask for to return my money(Rs.60000).

Name = Manohar Prasad Joshi ICICI pru whole life policy No[protected] It’s more than a month i sent the questions, I am fed up, what the hell are you are doing? I need reply to my questions. I want to convert my policy into "paid up". I have sent email and have not got response till now after 40 days. I want to know what is the bonus accrued till now in last 4 years If I continue the policy as paid up and do not pay any new premiums, what is the amount I will get after completion of premium paying term of 15 years in the year 2025/ Let me know Thanks Manohar [protected]

Dear Sir/Mam I was working with the icici prudential for 1 year & in my salary slip my pf account is mention as my employee id i.e. 562053. but while checking on epfo site this is showing as invalid. So please provide me exact pf number with establishment code. Regards Subhash Burade Employee ID: 562053

Name Trupti Pandit Policy Number 06125911 Documents submitted to surrender the policy as there is some payment to be done to builder the same was submitted on 13/04/2015. Document misplaced by Mulund branch, requested to resubmit again. Ensured NAV of 13th will be considered still wrong amount credited. Daily followup with branch they verbally informed remaining amount will get credited in 2-3 days, but no response on mail also this should have been treated on priority but even normal TAT is not followed. Griveance raised still not answered. NO OWNERSHIP and NO CARE FOR CUSTOMER, PATHETIC SERVICE Regards

I SEND A MAIL TO [protected]@iciciprulife.com FOR CANCELLATION OF ABOVE POLICY FOR THE REASON AS I HAVE ONLY FOUR YEARS OF SERVICE AND I UNABLE CONTINUE THE POLICY FURTHER. STILL I AM RECEIVING ABOUT THE PAYMENT OF PREMIUM. KINDLY CANCEL THE POLICY AND KIDLY REFUND THE AMOUNT AS EARLY AS POSSIBLE G V SATYANARAYANA 18-27-15 BALACHERUVU PEDA GANTYADA VISAKHAPATNAM MOBILE: [protected]

Dear Sir, I would like to inform you that i have not received my policy number:19243512 along with my payment receipt till date. I received SMS that it was sent to my my address on 9th April. Moreover, you have recorded my email ID wrong, it should be; [protected]@yahoo.co.in and [protected]@yahoo.com. Kindly look into this & arrange to send my policy as well as receipt to my address which is as follows: Dr.Jyotirmoy Biswas L421, Sarita Vihar, New Delhi-110076 Tel:+91-[protected] Please do it immediately otherwise i will compel to cancell the policy & ask for to return my money(Rs.100000). You are requested to do needful. Regards, Dr.Jyotirmoy Biswas Tel:+91-[protected] Email:[protected]@yahoo.com and [protected]@yahoo.co.in

Hi, I have submitted my policy number 13401483 with ICICI Prudential Life for redemption on 13th April 2015. I am told that said policy will be redeemed at NAV as on 13th April but payment will be done after 10 working days. Why they are using my mondey for 10 working days free of cost? They should not take more than 3 days to refund. Please register my compliant.

I was visiting the Santacruz west, Indraprastha, Linking Road ICICI branch to do some account formalities in July 2014. As I was about to leave, I was approached by the agent Mr Dhananjay and the lady at the desk Ms Jyoti to enrol for the elite life 2 policy maximiser V option. Despite repeatedly asking if there are any charges, they kept saying no there are no charges and the policy can be discontinued any time without any penalty. I was not provided with the policy documents and they coaxed me into signing some papers and sign up for the policy with a premium of 3 lac per year. The policy number is 18778697 I was later shocked to learn that Rs 12, 000 had been deducted from the premium as admin and service charges. I also learnt that there is a penality if you discontinue the policy. I had not been provided with any welcome kit I complained about this in Nov 2014, I was told by Dhananjay and Jyoti that I would be compensated for this loss but nothing has happened so far. The policy has performed poorly and not in line with the market performance. On 26th March my account balance before switching was 323421.95148 I am entitled to 5 free switches however on 26th March after switching to debt fund - fund value fell to 318701.97633. There is something going wrong here with the ICICI system. How can the fund value fall. The number o[censored]nits can increase of decrease. I have been requesting for an explanation but not getting any explanation from the the advisor Dhananjay. The complaint about he is cheating customers has been given to the branch head Vaibhav Sharma. I have suffered a loss. My money has been wasted and the returns over the last month have only been 2%. Moreover I cannot exit the policy without paying a penality. ICICI prudential should be banned for fraud and incompetent fund managers and advisors.

Hello Team, I have two ICICI Pru Polcies, i want to understand there benefits and concerns if i discontinue them now. Details - 1. ICICI Pru Assure Wealth - Plus (Policy #[protected] 2. ICICI Pru Guaranteed Savings Insurance Plan (Policy #[protected]

Life Assured's Name: Sharad Kaushik Policy No.: 00191845 . PREMIUM RECEIPT NOT RECEIVED SO FAR. PAID ABOVE POLICY PAYMENT. REGRET ICICI PRUDENTIAL LIFE INSURANCE HAS NOT SENT PREMIUM RECEIPT AS ON DATE INSPITE OF SEVERAL REMINDERS OVER PHONE TO THEIR CUSTOMER CARE DIVISION . they also not sent receipt by speed post as requested to them very often.. Sharad Kaushik MOBILE NOS. [protected] E-MAIL: [protected]@gmail.com

one day one person calling from hyderabad he said that You taken Icici ulip policy no10475423 that is very poor ferformance way that policy continue that person said please taken another policy aegon religare after that icici policy stop within two months you take a bouns he also says that aegon religare, icici prulife insurance and time of india these are combined . so give policy details and chect and bank details, personal details another 20datys aegonreligare policy certificate I taken through post but My no 10475243 details not our website please tell me my policy details

I surrendered my policy[protected] on 4.3.3015 but the same was sold on 10.3.2015 due to negligence on part of ludhiana, firozepur branch employee.Due to This I suffered loss of Rs. 4400 approx as it was share market based policy.I registered complaint some 15 days back(Ref[protected] but despite assurance that I will be given the amount I have not got a single penny.efforts are made to hide the mistake of their employee.Should we suffer because of ICICI Prudential employee mistake???????????Is it justice to a loyal customer????????????????please help otherwise I will loose hope with the company