| Address: Kamrup Metropolitan, Assam |
Dear Sir,
in the month of OCT'''11, I got a call from one agent name Sri Swapan Debnath, (Mobile no. [protected]) claiming to be from ICICI Prudential Life Insurance Co. Ltd, requesting for purchasing a policy of the company. As at that time I was looking for a Pension Policy from an Insurance company, I showed my interest and told him that I want to purchase a monthly premium policy of about rs.5000/- p.m. which would offer me a pension amount of Rs.10000/- after my retirement which is about 12 years hence. The Agent sent one of his representative and accordingly, I signed a form and paid Rs.30000/- by cheque as he said that first six month premia have to be paid for iitial registering. After that the agent intimated that if I do another policy of Rs.60000/- (yearly premium), the insurance company will offer me same beniift and an intensive of Rs.18000/-. He was repeatedly assuring me that he was from ICICI Prulife Insurance Co. and .all the conversations were duly recorded as per company policy and he cannot deny any such statement in future and the intensive will definitely be paid. Trusting his statement, i agreed to take another policy of yearly premium of rs.60000/- and my wife signed another form. After that, I got transferred to another town and I could not verify the policy documents when these were received by me wife. Meanwhile, my wife continued to make querries regarding intensive, but Sri debnath was repeatedly assuring that it will be given. After two/three months, when my wife inquired at the above mobile no., she was informed that it was official mobile number of the company and Sri Debnath was transferred to Cuttack. No intensive was paid to me as was assured by him. And now ICICI Prudential Co. is asking for rs. 90000/- as half yearly premium to be paid. They are claimimg that I had aplied for three policies and they are not responsible for the act of Sri Debnath., whereas me and my wife had signed only two application form. The insurance company is now advising me that otherwise the amount which I paid will be forfeited by them. I feel cheated and completely misguided by Sri Debnath. For ready reference, the policy numbers are: 16117621, 16117006, 16147706. I requested ICICI Prulife to refund my money after deducting their charges, but they are not aggreable to refund any amount, nor they want to help me in any manner. I want that, i) money which was paid by me should be refunded, I) i should be compensated by the amount that will be deducted by ICICI Prulife towards their charges, and .iii) censure by ICICI Prulife to the Netambit Insurance Broking Co. Ltd, to which Sri Debnath is working for misguiding a customer. thanking you, --Subhajit dey Sikder And jayashree Dhar Sikder. e-mail:- subhajit.d.[protected]@sbi.co.in.; Moible no. [protected]
Aug 13, 2020
Complaint marked as Resolved 
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ICICI PRUDENTIAL LIFE INSURANCE CO LTD — Policy Matured Amount
I have sent so many mail regarding my Policy for requesting to withdraw my full mature amount and given so many reasons that I have not recieved any communication from their sides . I have conected many times in nearby brances for maturity amount . They are responded that you should have opt annuty . before maturity date you can withraw the full mature amount . But I have explained that I am not aware about this you should have to send infirmation before maturity period .After maturity the total amount is Rs 95110/-
After Eight years the said amount is withdrawn only 33 % balance is given through annuity . Is it right for the client . Wrong guidence is given from the branches . Please note that before maturity No letter is posted to me . No phone calls is delivered to me .
All this matter is suffered to me
Pleasew sympathically consider my Policy and reimbursed my full matured amount .