ICICI Prudential Life Insurance Complaints & Reviews

This is with reference to ICICI Prulife Policy No. 17838607. 1)The above mentioned Policy was issued in my name fraudulently by the then Agent Mr. Surendra Sinha reporting to Mr. Prawez Alam: [protected] / [protected]. 2) This was issued fraudulently in my name by using the following methodolgy: a) Documents available with him for opening my earlier Policy No. 15356397. b) Forging my signature in the Application Form. c) Recording a fake Address and Contact No. to prevent me from receiving the Policy Document. d) Using Premium Payment Cheque for Policy No. 15356397 to pay First Premium. e) Scanning the Application Form such that nothing is clearly visible. 3) This crime was committed with the help of an organised cartel involving ICICI Prulife Staff at all levels. 4) I was oblivious of the existence of Policy no.17838607 till I started receiving sms es for Second Premium Payment. 5) Mr. Prawez Alam: [protected] / [protected], whom I did not know till then contacted me to convince me to pay the Second Premium.I told him of my lack of knowledge about the said Policy and that I hadn't never received the Policy Document. I requested him for a Duplicate Copy as I had sensed by then that there is something fishy about the whole thing. That time I learnt that Mr. Surendra Sinha, the original Agent had quit the ICICI Prulife and being his Senior Mr. Prawez was taking charge of all his Clients. 6) From July 2014 onwards, I started pursuing this issue by lodging complaints on the Helpline and then on the Website: [protected]@iciciprulife.com several times but to no avail.Each time, I was assured that action would be taken in 10 working days and there would be no revert. 7) I then approached the Mumbai Borivili (E) Touch Point and lodged a Written Complaint personally. There was no response. 8) Eventually, I went to the Mumbai Andheri Amboli Branch, the Branch in which Policy no. 17838607 was registered and learnt that I had not been receiving the replies due to the fake address and Contact No. What remained a mystery to me was the fact that no one in ICICI Prulife smelt a rat even when they realised that the Address and Contact No. were fake. 9) The Company had concealed a blatant case of forgery under the veil of an irrelevant Clause that states that authenticity of Policy can be questioned only within 15 days of issue of Policy. Where does the question of having been issued a Policy arise if I have never received the Policy Document? Moreover, even a simple request for a Duplicate Copy of the Policy Document has not been honoured. This is out of fear of the truth being known to all as the Address Proof and Signature in the Application Form, which form part of the Policy Document can be easily verified for genuineness. 10) However, I lodged a Written Complaint once again at the Mumbai Andheri Amboli Branch with Address Proof and Request for updation of Contact No. in presence of Branch Manager Ms. Premila Jadhav.I've not received any reply for the Andheri Amboli Branch Complaint. 11) Mr. Prawez Alam and Area Regional Manager Mr. Hanif Sheikh: [protected] met me at my Office to 'convince' me to withdraw my Complaint, ignore the 'mistake' made and keep paying Premium for 3 years and then surrender it. According to them, this was the only 'viable' option left as ICICI Prulife would not be taking any action against the guilty. 12) I eventually escalated the matter and wrote to Ms. Dinaz Maira and Mr. Dinesh Kinger who are in charge of the Grievance Redressal System. It has been almost a month since I've written to them and there has been no answer as yet. 13) What is scary is the fact that Contact Details of my earlier Policy No.15356397 are getting changed without my knowledge and consent to the fictitious ones. 14) Disillusioned with the arrogant approach and the dominance of an organised cartel in protecting the guilty, I'm writing on this forum. I intend exhaust all options for Grievance Redressal before filing a case in the Consumer Court. Thanks and Regards, Arijit Datta Ray [protected]

I want to make a complaint against the kind of service im getting from ICICI PRUDENTIAL. POLICY NUMBER:- POLICY SELLING AGENT ID:[protected] NO1:- NO EXACT INFORMATION IS GIVEN IN POLICY AS TO HOW MUCH RETURN I WILL GET ON POLICY MATURITY.I HAVE ASKED SEVERAL TIMES THE POLICY AGENT THAT I DONT RECIEVE ANY MESSAGE FROM ICICI AND HE NEVER REGISTERED HOWEVER THE AGENT SAYS HE IS VERY CONCERNED AND IM NOT A CLIENT IM LIKE FAMILY TO HIM. NO2:- THE SALES REPRESENTATIVE CONVINCED ME THAT HE IS TRUSTWORTHY AND I SHOULD GIVE HIM CASH AS HE HAS ARRANGED FOR A SPECIAL PERMISSION FROM MUMBAI TO TAKE THE CASH...AND JUST AFTER THAT SALES REP HAS BEEN MISSING NOT RECEIVING MY CALLS AND MESSAGES. NO3:- AFTER A WEEK HE REPLIED SAYING THAT EVERYTHING HAS BEEN STOLEN AND HE HAS TAKEN GRACE PERIOD FROM COMPANY AND THOUGH LAST DATE OF POLICY PREM IS 7 OF JAN EVERY YEAR HE WILL PAY MY 18000 RUPEES FROM HIS SALARY...THOUGH EVERY YEAR WHEN I PAID BY CHEQUE IT NEVER GOT STOLEN . NO4: WRONG INFORMATION GIVEN BY SALES REP THAT I CANT WITHDRAW MY POLICY AS IT WILL INCUR ME AGREAT LOSS 72000 WILL BECOME ONLY 27000. HOWEVER WHEN I WENT TO THE PRUDENTIAL KAUSHAMBHI BRANCH THEY SAID ITS ARULE BY IRDA THAT WE CANT WITHDRAW POLICY BEFORE 5 YEARS. NO5:-ACCORDING TO SALES REP I WILL BE GETTING A RETURN OF 9 LAKHS AFTER 15 YEARS HOWEVER THE KAUSHAMBHI OFFICE SAID IT WILL ONY BE TWO FOLD IE 126000 CAN GO UPTO 350000 NOT MORE THAN THAT. I DONT TRUST ICICI ANY MORE KINDLY BE WARE!!!

Mr. Indrajit whose number is [protected] called me and said that the company still owes me around RS.65000/- although I surrender my policy LIFE TIME SUPER long time back and said that the amount would be transferred to my account if I take any other policy from Birla sun Life or ICICI Prudential. On his words, I took the policy from Birla Sun Life. The amount was supposed to be transferred within 90days. 90days are already over but no money has been transferred. Again I got a call from ICICI Prudential today and they have confirmed that they do not owe to us anything. For providing wrong information and impelling me to take another policy, I request Consumer Forum to take necessary action.

I had took policy of this icici prudential life insurance by one agent. He asked me to put 20000 so that i can get this money back with some additional amount but very next month when we about to pay our next premium we could not contact that agent...then we came to know that we are cheated so we stopped paying. He also added that if you dont pay also you can able to get that money back of five years. Name of life assured: R.SELVARAJ policy no:12800050 Date of commencement:29/10/2009 date of maturity:29/10/2024 In 2013 this icici pru life again contacted me and that said that my first premium was increased as 45000. To get that 45000 i have to put another policy. i also took that policy Name of assured:R.SELVARAJ Policy no:17928239 date of commencement:20/07/2013 date of last maturity:20/07/2028 I just want to know the policy status...

I was AGENCY MANAGER in ICICI PRUDENTIAL INSURANCE COMPANY KOLLAM BRANCH .. My employee code was 518417. I resigned my job in 2009 January due to my personal problems. But I didn't get my relieving order and last three month salary slip. Please do the needful, GOPAKUMAR P EMP CODE 518417

MY POLICY NO IS 09655273 WITH ICICIPRULIFE. DUE TO MISCOMMUNICATION THE POLICY IS AT PRESENT IN LAPSE STAGE. I WANT TO REVIVE IT AND PAY PREMIUM ON LINE BUT THERE IS NO SUPPORT FROM ANY CORNER. AT PRESENT I HAVE GOT NO USER ID AND PASSWARD. KINDLY LET ME KNOW HOW COULD I PAY MY PREMIUM ON LINE AND REVIVE MY POLICY. I AM TOTALLY MEDICALLY FIT ALSO. PL GUIDE AND SOLVE MY PROBLEM. ------AGARWAL AJAY KUMAR--------EMAIL ID----- [protected]@gmail.com

I have joined as UNIT MANAGER GRADE I JANUARY 31 2007 . EMPLOYEE ID 518417.Next year I have promoted as AGENCY MANAGER . But I didn't get my appointment order for Agency Manager from ICICI Prudential Life Insurance, though I have worked as Agency Manager for one year ; and resigned from my job on 31 st January 2009 due to some personal affairs. It is very much helpful to me in my future carrier life; if I got the my appointment order as Agency Manager from ICICI Prudential Life Insurance . Therefore my humbly request is that to arrange to obtain my appointment order for Agency Manager from ICICI Prudential Life Insurance for that period please. GOPAKUMAR P PRABHANIVAS THATTAMALA PO KOLLAM KERALA PIN 691020

Please let me know the status of the term policy asap. Application number is OB00371300. Your customer care is not providing any satisfactory answer.I am not getting proper details and your customer care executive has no answer regarding the updates. Really pathetic service.I am still awaiting response from your side. I have also raised complaint # 75833991 through your customer care and I was supposed to get response by today evening. But unfortunately there were no communication from your side. I do not understand why you are not taking this request seriously. It was never expected from ICICI Prudential. You have show a very irresponsible behaviour and it seems that you are not going to issue the policy and your are not going to return my money also. Do you really want me to go through consumer forum/court for this issue or I can expect some response from your side.

I Purchased a ICICI Pru life Insurance Policy Id 12169365, Product Name Smart Kid - New Unit Linked RP, Yearly 25000/- Premium in 2009. Regular Two Years I paid the Premium through ICICI Pru Agent but third year I paid my payment online in 2011-12. In Online I inform, I am a Diabetic then company suggest to me for Medical check up by ICICI Doctor. But after Medical Check up they refuse my payment . Now ( In Current Year 2012-13) they required 50, 000 Rs. Payment to continue my Policy. I am a salaried Base Employee. My Monthly Salary is 28k. I am not able to submit that such amount in one Instalment. For that I Inform to Company but they refused my request and now they Lapsed my Policy and closed my Policy. Now they return to me only 13000 Rs against the Invested Amount is 50000 Rs. I again & again Contact to Agent of ICICI Pru and company but they are not aware for that. Please do the needful and Please help to refund my 50, 000 Rs. Those are Invest in ICICI Pru. For your refence I attached a Unit Statement also.

Dear Sir, My wife was working with ICICI Prudential Varanasi Branch.She had allready dead. I have send the PF withdrawal to the Payroll department of icici bank ltd. Till today of dated 18/02/2009 I have not recieved my PF amount not even any information from them. So, Therefore I request you to please look at the matter .and help me to get my PF money transfer to my account from ICICI bank. Provident fund Department. Thanking You Yours faithfully SHRAVAN KUMAR Mob :[protected] Correspondence Address :Vill-kaudiya kala Post-ghatampur Dist-mirzapur PIN-231301(U.P)

I Mahmood ahmad from risia bahraich.l have a policy and policy no16832425 i have paid three premium.in this two with cheque and one cash. 1st premium cheque no 310117 on dated 24/7/12.my second premium cheque no 310119 on dated 5/10/12.3th premium in cash on dated 27/8/13.in this way I paid three premium.but according policy company he received only one cheque and cash.he is denied second cheque no 310190 of dated 5/10/12. I want know where is my second cheque (310119)and who is responsible my second cheque.

It is worst company I had ever invested. No one knows their rules and regulations and all are misguiding. While you call back, they charge the call rate from the customer. What a company are they and what all support are they giving to their customers. Do not reply the emails and on call all type of misguidance are happening. I would not recommend any one to invest any money in icici prulife in future. First every day are calling to pay the premium and once I paid no one bother to revive the policy and after making so many calls some thing new has come up. Ridiculous! Most unsatisfied customer Dr. Vikas Gupta [protected]

I had taken a Policy for which the premium was paid in first week of September 2014. Their senior Executive was told very explicitly that I will need Hard Copy to review and accept or reject the same. ICICI Pru sent the policy to their local regional office. The regional office executive came to deliver the Policy on 17 October 2014. I read it and immediately told him to cancel the Policy and process the refund. he got the cancellation form filled up took the policy back but later on ICICI refused to cancel the policy. I brought the matter to their CEO notice Mr.Sandeep Bakshi. His office reverted back to his executives in Pune. CEO office told me if the Pune Regional Manager agrees to cancel it will be done. I had a meeting with their Mr.Kapil Regional Manager but he was only pleading and apologising for his mistake and did not took positive action. The executive kept the policy so as to meet their target and do not give me any time to cancel the same. It is shame and sad that company like ICICI is doing such shaddy things to earn business. Kindly advice me whom should I approach. I am also prepared to move the court if required and establish that no other innocent citizen become a prey of ICICI PRU. The policy Number is 18881281.

Sir, I paid my premium(Rs.25, 386) via online from my ICICI banking account. During successful payment redirection, I got an error(compilation of JSP File /customer/onlinepay/view/OnlinePaySuccessView.JSP failed). When I contacted the ICICI online banking customer care, they told me to wait for seven days to credit back the amount which is debited from my account. When I logged into the ICICI prudential life site, the policy details which was displaying for my user name is not displaying now. I am really frustrated and depressed because of this. Please do necessary actions so that I don't not end up in paying fine for post due payment due to the ICICI prudential life online service issues .

These ICICI Prulife sends unnecessary email notifications (spam) without authenticating the correct customer. This will be a critical privacy issue within the group. But they still send notification about phishing and privacy updates. Most of the time the feedback site does not work properly, none responds to phones. Instead of sending the email notifications (payment notices, switch, policy updates etc.) they include all available emails in their address line, which are intended for the concerned person. Even after many complaints they have not taken any action. Either ICICI is not doing good job or the staff may be dumb.

Dear,
I have deposited SBI cheque bearing no. 737886 of rupees 51, 060(Fifty one thousand and sixty rupees) dropped at ICICI branch hinjewadi, Pune dated 24/09/2014 in favor of policy no. 16755616 in name of KRISHNA CHOUHAN and same is debited on 24/09/2014.
I haven't received the receipt of policy yet. My email account is already registered with you. I have connected your customer care with ref. no. 73069931, 73070322 and 73070138 but no satisfactory reply is received So, it is highly disappointing. Send the receipt immediately.
The bank debited receipt is been attached.


yours sincerely,
Krishna Chouhan
mob. no. [protected]
Registered email: bhansingh.[protected]@gmail.com

I have a policy with ICICI prudential with policy no. 18071284. My premium amount is Rs.50000 per year. My premium was supposed to be due on 26/09/2014 and without any prior intimation or communication ICICI bank and prudential have auto-debited the amount at their will unilaterally without taking my authentication either for an ECS or auto debit or a cheque. I have been trying to get my refund but the bank says its not their problem and...

Dear Sir,

Myself Sujit Satishbhai Bhavsar, i was working with icici predential . now i have already applied for my PF,
MY EMP ID - 539820.
now i am not recived any amount from my PF,
so please Reply me on my mail id- sujit .[protected]@gmail.com, you can inform me on my cell.-[protected].


So please do the need ful.

I was a policy holder of ICICI Prudential Life Insurance Co. Ltd . policy number : 08218384 Name : Kannappan Nanjan I was paid 40, 000 rupees as premium. Due to some financial reasons I was not able to continue my policy. Now I am asking about what I have paid as premium, but the so called company saying so many rules and regulations that I was not aware while starting this policy, and refuse to give a single rupee back to me. I am very poor and paid these premiums with lots of challenges. I need my money back. please take this as with kind heart and give me a mercy.

Sir, My policy No[protected].Name of plan- Guaranteed Wealth Protect or LP.sir ICICI kelwa Branch manager or other staff ne mere saath cheat kiya h. muje jb locker ki zarurat thi to mene kelwa branch me locker ke liye bola to branch manager ne muje kha ki aap ko locker ke liye aapko FD ke sath 101000 ka investment bhi karna hoga. managar mere ghar pr aaye or unhone btaya ki after 5 years ke baad aapko ye rupees 10% interest ke sath milega.phir mene ye policy krvai. sir, mene other icici branch me pta kiya to unhone kha ki locker pr koi investment nhi hota. saath hi bola interst rate 4% hi h. sir me middel class family se belong krti hu. sir kuch reason se muje rupees ki bhut jayda zarurat.esliye muje ye policy clear krvani h. me aap se request krti hu ki meri jaldi se jaldi ye policy clear krvaye.please meri conditions ko samje.me bhut jada problem me hu. sir my Contact No-(1) [protected] [protected] aap se request h ki aap muje contact kre taki aap ko me puri detail se bta sku. Your faithfully Saroj karwa.