ICICI Prudential Life Insurance Complaints & Reviews

I had one issue related to redemption amount of my folio no. 2303910/05 for which i had given several compaints since Oct 2007.

After all my efforts and my two way communication between authorities and me thorugh "consumercomplaints", i've received my

redemption amount in my account today itself.

I request "Consumercomplaints.in" to remove my complain which i posted on[protected] from your website.

Regards,
Yogesh Munjal
www.sanyoinc.com
[protected]

I would like to inform that my sister have lodged so many complaints regarding one of ICICI advisors of Bangalore office, cheating her and taking 40, 000 from her. He came to collect money on behalf of ICICI Prudential to deposit for the annual premium for an insurance scheme. But he ran away taking all the money and he didn't deposit that money.

Its been almost 30 months since the incident has happened and she has spoken to so many ICICI people but, we fail to understand that such a big Bank like ICICI has not been able to do anything.

ICICI Pru people told that they will do something about this matter and they asked us to deposit the premium asap. Somehow we again deposited the money thinking that they will do something later on so that we wont deposit the money for next premium. But they are least bothered about that they just money.

My question is if they are hiring any agent to collect money then its their responsibility to take care of agent and customers money. Their agent are doing such a type of fraud then who is responsilbe, off course ICICI.

If this is how they treat their customer then we think this needs to go public and let others also know what kinda of service they provide.

Please do something to resolve this matter and get our money back.

Regards,
Sachin Tripathi
b/o Sarika Tripathi
Contact:[protected]
Bangalore

espected Sir / Madam,

With reference to the captioned, you are requested to note the following points, and compensate me for the inexplicable behaviour of your staff:

1. I had applied for 5 policies (with premium amounts of Rs. 2000=00 each) in the names of Mr. Roque Britto, Mrs. Hilda Britto (my parents), myself, and for my two sisters Sunita and Smita. Mr. Premal Sheth (Financial Service Manager) of the Dahisar / Amboli office was handling the case, and the documentation formalities were completed by his juniors Gaurav and Vineet.

At that point, Premal had confirmed over phone that he would not be presenting the cheques for my parents' applications, till the time the test results are known.

I was shocked to observe that he did not keep his word, and instead facilitated the cheques' presentment, against his commitment.

2. When I wished to have compensated with interest for breach of trust and hence cancellation of my proposal, Premal (and his colleague Bhavna) fooled me into asking my parents go for the test, on the condition that a copy of the medical reports would be made available to me.

3. I have made innumerous calls to Premal, Bhavna, and hs entire team at the Dahisar office, and found no co-operation. Instead, they were happy to go into hiding, and were very reluctant to face me over phone.

4. When I asked Premal to let me consult his senior Samir Dharkar on the issue, he bluntly refrained from providing his contact details, rendering me even more helpless.

5. Till date, I have not received the copy of the medical reports, and I believe that my parents have been denied an opportunity to challenge the rejection of their applications, on the basis on an unfavourable test result.

6. I find Premal to be a very non-coperative person, with the least managerial skills, and one that does not respect his clients considering the profession he is in.

Please take the above points into consideration, and provide justice. Thanks.

i, pranav bhattacharya, had taken the hospital care policy from icici prudential life insurance company limited with a hope that if someday i were injured, my family would have at least some reliefe from tention of arranging money. unfortunately on 11/5/2008, i had an accident when i was on my way to my office and a dog came across my way hitting my bike. i had fractures and was immideately admitted to an hospital where i had surgeries of my right leg as well as my left hand.
now after being descharged after eight days of hospitelisation i called the policy advisor and handed over the photocopies of Discharge Certificate, hospital bills with all break ups, a driving licence copy and dully filled claim statement form as reqired by the policy documents. after one month when i had called to cutomer care of ICICI PRUDENTIAL to inquire about progress of my claim, i was told that the documents had not reached there till that date. inquiring the local office i was informed that some formalitis were remaining due to which my documents could not be sent. i, again after fifteen days, called CC of ICICIPRU. to know that my documents were still in local office and the local officials had told that still there were formalities remaining. thus it took almost six months that my papers reached to claim settelment cell. it took six complete months that CC of ICICIPRU. told me that WE RECIEVED YOUR DOCUMENTS.
however, after six months and fifteen days on 6/10/08 i recieve a letter from ICICI PRUDENTIAL LIFE INSURANCE COMPANY that they still need a few more documents, which i understand, i had already submitted to them. i had given an email in this connection but still unanswered.
what i complain is that when i am injured and i cannot even walk properly, they are forcing me to run hospital, local ICICI office, advisor's home etc . only for the those documents which are already with them. and if they have any kind of doubt why dont they send a survayor to the hospital directly to varify the things or collect any document related with the case. why these private insurance companies physically and mantally torture the people while giving even the genuin claims, who make trust on them while purchasing policies and paying the heavy premiums that some day in need the insurance company will help.
at last i would add that i am told that without knocking the doors of Consumer Forum there is no way i can get my claim. i would say that if it is the truth and is happning practically, why don't they add in policy documents clearly that if you have to get the claim, you would have to go to the Court.
thanking you
pranav bhattacharya
policy no 05289889

Dear Sir/ Madam,


I RAMESH CHAND GUPTA here by want to state that I started a policy with ICICI Prudential Life Insurance JAIPUR BRANCH through Mr KARTIKEYA TEWARI (CONTACT NO: [protected]). As it has been more than a month I haven’t received any policy bond or any other document from your side. Even I contacted Mr KARTIKEYA to inform him but he never responded. As per the rule I can opt for cancellation of policy...

The services given by ICICI are really pathetic. I am really sorry to say that such a reputed institution is providing such poor services to the cusomers. I would never recommend ICICI to any of my acquaintances.

Dear Sir/Madam

My Name is Mohit Malik residing Yamuna Nagar ( Haryana) .. I came to ICICI Bank (Yamuna Nagar Branch) on 05-Aug-2008 for fix Deposit of My money But ICICI Bank Prudential Life Insurance associate Mr. Mohit Bhardwaj ( mail id on business card mohit.[protected]@icicipruspoke.com) ask me to invest money in investment plan and he knowingly did my life instrance under ICICI Prudential Life insurance Plan which is not the actual thing he explained in investment Plan.

On 19-Aug-2008 I received my investment document which was actually not a investment Plan, it was something releated to Life Insurance cum Investment Plan.

Same day on 19-Aug-2008 .. I came to ICICI Bank (Yamuna Nagar Branch) and request Mohit Bhardwaj to cancel this Policy and give him the written request for cancellation of Policy ( along with original Policy Bond).. after few days I again came to Bank and ask Mohit Bhardwaj ( along with Bank Manager Mr. Ajay Kumar Garg with assistant Manger Mr. Sumit Aggarwal) to let me know the policy status and he told me that Mr. Umesh who is Mohit Bhardwaj Boss got the Policy Bond in Ambala and it is in cancellation Process..

I ask Mohit Bhardwaj to give me atleast receiving that Policy bond is now with Bank and they are in cancellation Process but he neglect me to give any such receiving and ask me to contact his Boss Umesh on his cell.. I called Umesh and he said it is under cancellation Process and he already sent a request to Operation team.

Its being 1 and half month I am following all the person ( Mohit, Umesh, Bank Manger) but nobody is giving me any reasonable answer and even I am not getting any message or any confirmation of cancellation of my Policy.

Umesh/Mohit and Bank Manger told me twice that you policy has been cancelled from there side and it is in final stage but when I ask from one of my known who is in ICICI Prundential as a Employee, he confirmed that there is no request from any side to cancel this Policy and now cooling peroid is even over.

My Concern is I came to bank on same day when i received my Policy bond and request him to cancel my policy.. why policy is not cancelled till date.. I have one proff where Mohit Bhardwaj accepted that he received the bond same day and further process to Ambala Branch for cancellation of same but he is not giving any written Receiving.

I request bank to take a legal action on Mohit Bhardwaj and his boss Umesh and refund my 100% money with in 3 days .

already put a complaint on icici pru site, received a call number through automatic mail sender (Call ID # 16110075 . Estimated Response time 48 Hrs.) but not update in last 72 hours.


Pls Note :-- I request Mohit Bhardwaj to cancel my Policy twice in Cooling-off Period but he neglect it and even not giving me receiving after my several time visit to bank ( even bank manager is not giving me receiving) and I have a proff to prove it if he denied it


let me know the process to file a case against banks and employees.

Thanks

I am be a customer to them for the policy of flexi growth since from nov-2007, i had received my premium receipts until june 08 but after that i am not received any bill
Also i complaint to the dealer who make me joined in this, and th www.iciciprulife.com online customer care,
And over telephonic tooo,
But still i am not received any response from them
What the hell in this is i cant leave the policy until the completion of 3 yrs
Those icici always proven they are frauds

We are resident of Bowenpally, our phone number:[protected], cell no: [protected]

last prank call to our mobile : from[protected] to our mobile [protected], time: 18.35 hrs india time, date: 11 Oct 2008.

from past 2 to 3 weeks we are receiving prank and abuse calls to our residence no:[protected] and recently to our cell no: [protected] from the below numbers

[protected]
[protected]
[protected]
[protected]

when tried finding out who is calling we came to know the above numbers are from ICICI Prudential life Insurance, A group of girls are calling at radom timming and abusing our family members

please do the needfull to avoid this pranks calls

From past 2 to 3 weeks we are receiving prank and abuse calls to our residence no:[protected] and recently to our cell no: [protected] from the below numbers

[protected]
[protected]
[protected]
[protected]

When we tried finding out who is calling we came to know the above numbers are from ICICI Prudential life Insurance, A group of girls are calling at radom timming and abusing our family members

We are resident of Bowenpally - Secunderabad, our phone resident number:[protected], our cell no: [protected]

Last prank call to our mobile : from[protected] to our mobile [protected], time: 18 hrs : 35 mins, date: 11th Oct 2008.

please take some action as soon as possible to avoid this prank calls

Thanking you,
yours truly,
Ashwin

Hello Good morning,

This is to bring to your kind notice that, I am feeling I have cheated by ICICI Prudential,

I have paid Rs : 24924.00 for “ LIFE Time Gold ” as your advisor Mr. Srikanth From "India Info line" explained me like “If I can Invest 25000 P.A In Life Time Gold “ Up to Three years I will be covering around 30, 00, 000 of life insurance coverage untill unless i surender the policy to ICICI.

Bcz of that I have paid the above payment, Since 4 Days he is not even lifting my Phone . His No : [protected]


But now I came to know that from prudential Customer care I have allotted for the below Three policies.


09582127 Crisis cover 2548

09620037 Medi Assure Policy 9039

09583953 Hospital Care 10594

I don’t require the above three policies, please cancel the three policies and credit back to the same amount to my ICICI Credit Card No: [protected]

If you can continue the same I will cancel my all A/C s and Credit card (including my NRI A/c Also) and I can switch to another Bank.

I know that you won’t have any problem loosing me as a customer, for me this Rs.25000 is does not matter, but “I am feeling that I have cheated by ICICI “.

Thanks & Regards
Guru Brahmam kotha

this complaint regarding a policy which i took from the company 4 yrs back. monthly premiums were send to the policy from my wife's account ( ICICI bank itself) on a particular day of every month as per a standing instruction. about one yr back i was told that one premium is missing and i have to give a bond in rs 50 stamp paper for re issuing a draft which got misplaced from their office at kottayam. after several communications i got an email from their customer relations officer this February that my policy is in fully paid status as on 29 Sept 2007 ( last premium due date).
now only 40 days for the policy to get matured. i got a mail and a letter saying that the policy is lapsed. i am confused whether to go to the ombudsman, IRDA or to make a press club meeting.

Hi,

I am Pushkar Upadhyay. have a Life Time policy no 02347035 with ICICI Prudential. The premium amount is of 2000/- and the Payment mode is ECS with Payment due date 23rd of every month.

Few days back, I gone through my saving a/c through which my this policy is linked for the ECS payment and i found that ICICI has been charging me for 225/- from last two months for late payment of the premium amount, whereas I was making payments on the time.

Following is the details of premium payments for month of Apr, May, June..

On 22 Apr... payment through Credit Card
23 Apr... ICICI debited the amount from my saving bank a/c...


i complaint for the same and amount credited to my a/c on 7 May
For month of May, i made the payment through my credit card on 16 May...

ICICI charged me for 225/- on 24 May...
For month of june i made the payment through my credit card on 16 june...

Again ICICI have charged me for 225/- ...

I had a chat with their representative on their website and could not get the answers from there, so i raised the issue to them through mail on 18 July 2008. On 25 July, i received the response from them was as follows :

[protected][protected][protected][protected][protected]-
Dear Mr. Upadhaya,

We apologize for the delay in replying to your mail and appreciate your patience.

As per your request the amount which got debited on 23rd April 2008 via website has been refunded back in your account on 28rd April 2008.

Further, your next premium due date will be on 23rd August 2008 for an amount of Rs. 2000/- for which the premiums for your policy will be collected directly from your ICICI Bank account no "[protected]" on the premium due date.

Please contact us for further clarifications, if any.

Assuring you the best of services.
[protected][protected][protected][protected][protected]-

This response nowhere confirms the reason of the late payments being levied by the ICICI Prudential. I respond back and till date i haven't received any response from them. Reminder mails being sent to them twice. On last Saturday i.e. 2 Aug 2008 i visited their office in Sector 14, Gurgaon. I didn't get the answers as the SERVERS were down, the reason told to me from their representative. They gave me the visiting card and told me to call on Week days. The numbers were there[protected] and [protected](Customer Care Number). I tried to contact them on weekdays. First number is never been answred and the mobile number, CUSTOMER CARE NUMBER WRITTEN ON THE VISITING CARD DO NOT EXIST.

This the service being provieded by the ICICI Prudential to the customers.

Please look into the matter me to get my money back.


Thanks n regards,
Pushkar Upadhyay

Dear Sir,
I have taken ICICI Prudential life insurance policy from ITO Branch, Nd-110002& I have paid my monthly instalment of July of Rs 3000/- to ICICI Prudential life vide cheque no 303719 dt 08.07.08 of HDFC Bank K G Marg, New Delhi & same has been cleared from account .I do not who authorised them to send ECS clearance of Rs 3000/- & the same can not be cleared.I have very clearly mentioned in my application that I shall be paying through cheque only.Very Bad service .Immediately Stop sending me SMS.

You are also requested to confirm that you will adhere to my instruction & will not send through ECS as I shall be paying only through cheque only.
Please arrange to get me the reply.Regards,

Harish Chandra, 160, Jagriti Enclave, Delhi -110092

Dear Sir/Madam,

I worked as an FSC in ICICI Prudential for 4 months since June1st 2007. I have not received My PF till now. Requesting to arrange the same. EMP.ID is 526178

Policy Number:01427589
Product Name : Life Time Pension II

I have above mentioned policy with iciciprudential since 2005.Recently after comparing other two Life Time pension II policy holders contributing same premium amount (Rs 10, 000) I revealed that "sum Assured" figure (Rs 110000 for other two policy) is absent in my all statement.Also Policy administration charges is in higher side than others.I then mailed(14/07/08) to iciciprulife asking the rules and regulations about the policy.As I know under same policy (No other options was there) all rules and regulations should be same.I also asked to clarify the above two discrepancy immediately and inform me the rules.But till date no information/clarification received from iciciprudential.These private insurance player cheating all customers.Every policy has a complicated rules and regulation. They deliberately doing this to cheat most of the customers.

Nilanjan roy

Respected Sir,
I HAVE RECEIVE MANY CALLS FROM A PHONE NUMBER [protected] FOR BECOME A INSURANCE ADVISOR FROM ICICI PRUDENTIAL LIFE INSURANCE COM.ANY. I WANT BECOME A ADVISOR OF ICICI PRUDENTIAL INSURANCE CO. SO AFTER THEM I CALL BACK .THEN Mr.ANAND (HE IS A MANAGER IN THIS COMPANY) SEND MR. SANJAY MISHRA FOR TAKEN 500/-RUPEES FOR APPLICATION FEES FOR ADVISOR.HE GIVE ME A ACNOWLEDGMENT SLIP NO.23525770 DATED 25/04/2008. BUT AFTER RECIVED AMOUNT THEY HAVE NOT ANY RESPONSE FOR ADIVSOR TEST. MR. SANJAY MISHRA PHONE NUMBER IS[protected] AND MR. ANAND PREVIOUS MOBILE NUMBER IS [protected]. AND NEW NUMBER IS[protected]. AFTER TWO MONTHS ON 02/07/2008 I HAVE RECEIVED MESSAGE ON MY MOBILE PHONE THAT PLS ATTEND COP BEFORE 6th JULY OTHERWISE YOUR ADVISOR FORM WILL GET CANCELLED. PLS CONTACT YOUR MANAGER IMMDIATELY-HD. BUT THEN I TRY TO CONTACT TO MR. ANAND AND OTHER ICICI PRUDENTIAL NUMBERS MANY TIMES. BUT THEY NOT RECIVED PHONE. I SPENT MANY CALLS AND MONEY BUT THEY HAVE NOT READY FOR TALKING. SO SIR IT IS A CASE OF CHEATING. SO SIR I REQUESTED THAT PLEASE TAKE ACTION AGAIST THEM AND RETURN MY MONEY AS SOON AS BECAUSE I AM A POOR MAN AND HAVE A FAMILY ALSO. THANKING YOU

LAKHAN SINGH

MOBILE NO.-[protected]

i have a policy no: 04893628 commenced on 19th march2007. for 2nd premium due on 19th march 2008, i issued a cheque of rs 100, 000/= on 10th march2008 o[censored]nion bank lucknow vide cheque no 318988 & was duly cleared on 9th march 2008. i received a call from mumbai office on 11th july 2008 stating that your premium is not paid. i gave all details of our payment but inspite of all these i was told to contact to the agent & concern icici bank.

i checked with our bank & was found that the payment is cleared but credited to different accont. when i enquired from our cheque issuing bank, it was found that my policy no was deleted & other policy no was written.i gave all such information to icici prudential office allahabad & to our agent but it was not yet corrected.

in general, th reputation of icici bank is very bad iin the market.kindly help to get it sorted. i am not intrested in dealing such bank where such fraudulent activities are going on.

Renu srivastava
lucknow

my self chetan thakar
icici prudencial life insurance company executive called me and gave me the wrong information
about their hospital care policy
by telephonic conformation he issued policy to me without conforming the mailing address and without signed any application form from me
he block my credit card limit for thr first annuel premium
when i went to cancell the policy they told me that i dont get any refund
i complaint in there customer care thrice they told me problem will be solve in 10 days no call back from them
they even not told me the name of the agent who have issued the policy
so please beware of icici prudencial

Dear Sir,

With ref. to subject cited above, this is to bring in your kind notice that the representatives of subject mentioned company are giving 3-4 telly marketing calls every day at my residence number[protected]. My family is being disturbed every day, some times at odd hours. If we warn them not to call at this number since we are interested in their products, they mis-behave and give another call instantly to show their dareness. I have already filed my complaint with the BSNL but no action has been taken till now. Following are the names of few persons who are calling at my above numbers: -

1. Naveen Bhardwaj.
2. Gopal.