ICICI Prudential Life Insurance Complaints & Reviews

Sir,
As I have worked with ICICI Prudential as unit Manager from 03-Sep-07 to 05-March-09 ,
My provident Fund is still awaited As I have not received it yet. So please do the needfull and get me the status of same as my Employee code is : 540744

Thanks and regards
Amit Khanna
[protected]

20.08.2009
The Branch Manager
I.C.I.C.I. Pru Life Insurance Co. Ltd.
Model Town-III
New Delhi-110009
Ref : Agent Code : 00120787
Sub: Application for Refund Renewal Fees
Dear Sir
I was the agent of your Esteem Organization with the above mentioned Code Since January, 2006. I had applied to your organization for renewal of my above mentioned license with the deposit of License Fees of Rs. 1,000/- ( Rupees One Thousand Only) vide Receipt no.[protected] dated 09/05/2009 ( Copy Enclosed) for a period of further 3 years. Since I came to know that I am not eligible for the agent ship with your organization. I request you to please refund my Fees of Rs. 1,000/- (Rupees One thousand only) at the earliest.
Thanking You

( Raman Kwatra)
Agent Code : 00120787
Address : BF-23, SFS Flats,
Shalimar Bagh ( East)
Delhi-110088
Contact No.- [protected], [protected]

Dear Sir,
I Brij Mohan Das Gupta have taken a Premier life pension plan from your company(ICICI PRUDENTIAL) last year in the month of september with annual premium of 500000, with the reducing premium option of 60000 in next year,but now when i was submittting the 2nd year premium of 60000 than i was told to give a cheque of 1 lac,stating that my premium payment option is of 3 years as mentioned in the appication form ,when i looked in the copy of form attached with the bond there i saw a overwriting in premium payment option & my fordge signatures on it.I was very shocked to see the same & fealt myself cheated on this action, is this is what your company do. I also enqired my fund value it was something around 502000. But i am very disappointed , this is a pure case of fraud & forgery & i have lost my faith in the company, so i will request you to pay my entire money back ( my principal amount ) which is 500000 ,i do not want anything else from your company . I also discussed about the same with Abhishek shah who came to me for the policy he showed me the photocopy of the proposal form along with all the documents which i handed over to him as he keeps a photcopy of the same for his own records,there was no overwriting in that,the same has been done once the form has reached the office & your officials have done the same.

REQUEST HELP FROM YOUR SIDE TO GET MY WHOLE MONEY BACK AS I HAVE LOST MY FAITH IN THE COMPANY

Dear Sir,

Recently I have purchased a new policy (Life Stage Assure Pension Plan) from ICICI Prudential Life Insurance company. I have filled all correct information in the application form. But when I received policy documents, my name & nomination name are wrong on policy documents. I have complain for this to the company and told to provide me corrected policy documents but they told me to issue a duplicate Policy Document I have to pay fees for that though It was not my mistake.

I have Xerox of application form and I have already given application for the same to company through Insurance Agent and email. But i have not received any satisfying answer.

Please Help me.

Dear Sir or madam,

I am advisor of ICICI prudential life insurance company and I have lodged the below mentioned complaint in [protected]@iciciprulife.com about the froud by Mr.Vikas Kumar, please read the below mail:

Quote:
"We came across Mr. Vikas Kumar through My wife's school friend Mrs. Archana.
Mrs Archana is also one of the advisor under Mr.Vikas Kumar.

We gave her 03 Policies of my son whose details are mentioned below:

Policy No. 09871903, 09884123 &[protected]None of these policies are under Archana, 02 Policies are in the code of Neha bassi & one under Baldesh Kaur whom we dont know & have never met)

For detailed information regarding the above policies I used to call Mr. Vikas and slowly he got succeeded by gaining our confidence in him and slowly he told us to also become advisor under him.

After due course he said over phone that ICICI has alloted Dummy code to my wife and she can start doing business he also assured that she will get all the respective benefit which a advisor deserves.

My sister inlaw had lot of faith on my wife and my wife motivated her (Mrs. Seema Chadda) to invest in ICICI for more benefit instead of fixed deposits in natinalised bank.We further assured her that we will pay you off the entire commission.

The Policy No. of Mrs. Seema Chadda are 10175110 &[protected].5 Lakh)

We never received the complete documents till date as he had stucked of the documens from the file and Mr. Vikas personally handed over the loose policy welcome kit after the freelook period. When I asked Vikas that the documents are not complete he said that "there were empty papers which were not necessary so I had stucked those off," when I insisted to courier me those papers he started lying that you have received duplicate copy of welcome Kit the original will come after some time.We had complained to customer care lot of time but till date we have not received the complete documents recently again we have lodged complaint on 07th October.

I also introduced Mr.Manjinder my colleague he also invested his money in ICICI SIP policy whose no. is 11157939.That also gone into Neha bassi account.

He also told us that we have won Microwave oven but we never got.

I made lot of follow up for the commission amount with Vikas but he always befooled us by saying that your commission is 1.5% for the policy of my sister inlaw.I doubted on him and inquired about the correct commission amount which I came to know was around 7.5%.

I asked him about this but from there onward his way of talking was totally changed.

I complained about him in the hoshiarpur branch but nothing happened, I also sent a mail to customer care but we had not received any feed back. Further Mr. Vikas started ignoring us by not picking our phone call. He also further threated us that he will terminate my wife wife from the advisor. When I called from my friends phone he picked up he told us that he is leaving this country and is going abroad shortly, so do not call to me now.

I then personally visited your Jalandhar branch on 04th June 2009, and met him where he laughed at me and said do whatever you want to do no body can do anything against him. I met Mr.Varinder Prashar and told him about this, he was so nice and assured me that he is going to speak with Vikas and would try to sort out this matter on good faith basis he further told me that Mr.Vikas will call me before Monday but it did not happened as Mr. Vikas is in a impression and believing that no body can do any thing against him.

Due to such incident we have totally lost our interest to do furter business. There are still lot of my clients waiting to invest but this fracturing experience is not allowing us to do so.

I am attaching the copy of written complaint given to Mr.Prashar.

SIr, I am now just looking upon you for Justice and would be greatfull if you can kindly provide us the same. The Premium amount of one policy of Mrs. Seema Chadda was due on 15th october and I was waiting for the advise of Mr.Prashar & today he has told us infront of you to provide a application of misselling. If he would have told us ealrier why woudn't have we done this.He is totally dedicated to his work and may be he didn't got time to convey us the same.

Sir, Kindly help us to withdraw the policy of Mrs. Seema chadda and we do not want to take any action against any one only for the sake of humanity as Mr.Vikas also having a family but only would like to request you to give him a lesson so that he can not cheat and betray any one in future which will be also beneficial for him and his family.

UNQUOTE

Please suggest any solution

Dear Sir,
ICICI Prudential Life Insurance do not care about the customer. Once you have deposited the first premimum, they will not care about your service with respect to name printed in the certificate, mailing address even they the customer care telephone number (for Jharkhand[protected] is non-existant so that you can not ring and lodge your complaint. This situation is the case of ICICI Prudential Life Insurance of Dhanbad office Jharkhand. I had deposited my cheque on 7th July 09 bearing no. 388096 of SBI, Dhanbad for Rs 10, 000/- and Rs 10, 000 in cash.

I would like you to take necessary steps for speedy redressal of my complaint.

Dr. Raj Shekhar Singh
Qtr. No. IV/30, CIMFR Colony
CIMFR, Dhanbad, Jharkhand - 826015

I surrendered the above mentioned policy on 12th Oct. I was told that I would be getting 401000 as the surrender value. But, today the value credited to my bank account (SBI bank A/C) was 371000. When I inquired about the short credit of 30000/-, the guy told me that they have been credited to the 3 credit cards that I've used in the past. Now please address my questions.
-> 2 of my 3 credit cards have been closed; On what basis can ICICI do so without my consent?
-> When I was promised that all the amount will be credited to my Bank account the cheque of which i deposited, why they did so even without calling me?
-> This is height of shadowing the customer.

Please address my questions. This is against the interest of customer. I would take appropriate action after getting your reply. I am frustrated with the action of ICICI and will probably end up all my relationship with ICICI henceafter.

To,

Sub:- Non Receipt Of Surrender Value ICICI Pru. Life Insu. Co. Ltd.(Policy No. 04015643 &[protected]

Sir,
I have Submitted These Two Policy Bonds along with Surrender Application to ICICI Pru. Bareilly Office by Courier .These Documents Received by ICICI Pru. Office by Mr. Hartoj Singh Bhasin (Customer care Officer) on 29th Aug.2009.But Now so many days have been passed but there is no any response from their side.
The bareilly branch are not giving proper information about my surrender value.
Plz look this issue.


Policy Holder Name:-Dr. Parul Priya
Policy No.:- 04015643

Policy Holder Name:-Dr. Parul Priya
Policy No.:- 02166287

Address:- 28,Krishna Park Colony
127,Civil Lines
Bareilly-243001
Mob No. [protected]

RESPECTED SIR/MADAM,
I am an advisor of ICICI PRU LIFE INS. CO. LTD. from from last 10 months. my advisor code is 00892824. i have won a lot of contest during this period. but i did not received my contest gift and also not received my commission till date. I have already submitted my PAN no and my account no. which can show in my PACE ASIA. My account no. is [protected] bank is PUNJAB NATIONAL BANK , KHERA BAZAAR, JAGADHRI, DISTT. YAMUNANAGAR. please kind attention to this matter and reply me as soon as possible.
Regards.
REETA SHARMA
[protected]

Dear Sir,

My ICICI Lombard Health Insurance Policy Number is 4034/FPP/03808575/00/000.

I have made 10 (Telephonic complains) related to my mother's health problem to TTK Health Services

Please note that my claim numbers is as follows:
BLC-07-09-CN-L14084.

CLAIMANT NAME : ANJU CHATURBEDI
TTK ID NO : BLC-IL[protected]/A
POLICY NO : 4034/FPP/03808575/00/000.

Please note that I have received a letter from TTK saying that they required few orininal documents related to the mention claim and the same was send them accordingly.
Even I have spoken to your service offcers for more than 10 times but always I have got the same revert that the case is under process.I am really upset with such a slow process.

I hope to solve this problem by reporting this to you.

Looking for your kind help & support to release my claim as early as possibe.

Thank you very Much. You can also call me at [protected].

Your Faithully,

Rati Chaturbedi.

I had submitted for redemption folio no 3135600/66 pertaining to ICICI Prudential MF on 16/9/09. Till date I havent received credit into my account.

When I called ICICI MF's toll free no, they informed that there was a possibility of rejection of ECS and that they would get back to me.

Nobody had bothered to revert back to me or inform me about it.

I find that settlement which should ideally done in T+2 days has reached no where.

Under the circumstances, ICICI MF should either pay me interest for delayed payment or pass on the benefit of higher NAV as this delay has happened entirely due ICICI's fault and that since the SIP instalement was debited to the same bank account, I see no reason whatsoever that credit should be rejected.

I hope that this case is taken up immediately and revert back to me asap.


C Sundar

It has been almost more than a week that I am not able to log in the website of WWW.ICICIPRULIFE.COM
nor am I able to switch my funds as the market have shown some positivity. Is it going to be like this always or will there be any assistance provided to rectify the said problem. Kindly revert your feedback very urgently.

Hi & Hello To all..

I had also done PGPMI, & not satisfied with this course & job also...Please do not join this PGPMI Course..if you get another offer then please go for that, do not Waste your time & Money Hear in this course...Please do not join PGPMI even though you got addmission or you pay fees. try to get back your fees. bcs after this course company will give you job in marketing & if you will not generate bussiness than company kick you out....plz go for another course, do not attract by seeing salary..ok..Best of Luck..

Dear Sir,



I need help.



I have ICICI Prudential life insurance .Policy No:04336092.



At the time of taking policy I had opted for ECS option. But ECS was rejected . After that I had started giving cheuqe each month as per their advice only.



But last year I had given cheque(ICICI BANK) , but it doesnot get cleared. Bank replied that they hadnot received any cheque. And Prudential didnot able to answer anything.

I shifted from Mumbai to kolkata and I start giving payment from my ICICI Bank Netbanking option and stop giving them cheques.



But last month Prudential deposited one cheque, whch i had not issued last month.



Since December,08 till today i have not issued any cheque to Pru, as its very difficult to track and I had a very bad expreince for the same in past..



Plz find the cheque details :-



Date:- 28/08/2009
Cheque Number:-554049
Favouring:- ICICI PRUDENTIAL LIFE INS CO LTD Amount:- 1,500.00


Request you to kindly help me for the same, as from Prudential I am not getting any response. They have refunded 1500/- bcz payment which is going from my ICICI Bank online that also gone.

But I need photocopy of the cheque. And aIso want to understand when payment is going every month, then all of a sudden why they deposited cheque without any intimation.



2 months back I had visited Kakurgachi Branch, Kolkata also just to satisfy myself that payment and my policy is going soomthly. And Branch people says that everything is normal, after that also i m suffering.



Also my concern is that when somebody is not paying installment , then due payment, charges will be there immdiately, or may be policy lapse letter will send across.Then why Prudential takes almost 15 days to solve this. I had received refund on 1st of october that also with long followup.



I hope I will get your help and proper response



Thanks and Regards,

PAMPA S.

+91 [protected]

I am Ms. [censored]al Wakhariya, Having a life insurance policy with ICICI. no. is 03057867. My agent name is Mr. Dipesh Ghiya based in Akola Maharashtra. I was giving money regularly to him but he was paying it late. Die to which the policy got lapse also. Now the company charge 6000 fine. Second thing I been reqyuesting mr. DIpesh for complete statement of payment since 15 days. I was told on october 1st 2009, to to fax the request. I did the same or 3rd of october 2009. Now they are saying they havent received the fax. I am fed up now. More than that I am working I cant go every now and then to fax. Please take the corrective action immediately and get my lose repaid.
Thanking in antticipation.

GUD EVENING SIR,
I AM AN AUTHORISED ADVISOR OF IRDA FROM MARCH 2007 TO 2010. AND I M WORKING WITH ICICI PRUDENTIAL LIFE INSURANCE LIFE INSURANCE. I MADE A LOT OF BUSINESS THERE. BUT NOW THEY ARE NOT PAYING ME THE RENEWAL COMMISION THAT THEY COMMITED WITH ME IN DOCUMENTS... PLEASE FIND A SUITABLE SOLUTION FOR ME...
THANKS A LOT.
MY DETAILS ARE AS:-
HITESH GOYAL
[protected]
ADVISOR CODE:-326678
[protected]@YAHOO.CO.IN

I had applied for ICICI Prudential Life Insurance (smart kids)in July for an insurance of Rs.5 lacs for my son, Alaric Lewis. So I paid the first installment of Rs. 25,000/-, vide cheque no. 496980 dtd. 14/7/2009 drawn on Saraswat Bank, thru Blue Chip, Kalyan Branch. The cheque was cleared by ICICI on 17th July. After a week their Dr.visited me for a medical test and said that I am fit and ICICI too will confirm and send a letter to that effect. After a fortnight I received a letter from ICICI to do a medical test done at Apollo Hospital, to which I reverted to Blue Chip if it is required, so they said that it should be ignored because their Dr. has confirmed that I am medically fit. I also faxed to them my thyroid test reports for which I take mild doses of Eltroxin 50 mg tablets and now the reports are normal. Moreover thyroid is not a major disease. After a month I enquired about the policy, I did not get any reply, but Blue Chip was informed that the policy could not be issued to the party because the cheque has not been cleared (that is the first lie). I was shocked to hear that because my passbook clearly states that the cheque has been cleared on 17th July. When these details were forwarded to ICICI, now they said that I am not medically fit to be issued a policy so my policy has been withdrawn (2nd lie). On hearing this I was in a mental trauma, because my medical tests did not prove either. I was mentally disturbed so much that my BP shot low, got muscle spasms due to severe tension. Now after 2 months I received their cheque of Rs. 25,000/- vide cheque no. 313358 dated 12/9/2009. On receiving this I was relieved of all the tensions that had created that atleast I got my principal amount, so I deposited this cheque to the bank and found that ICICI has stopped the payment of this cheque. I fail to understand why till today ICICI has not issued a policy to me in the very first place. The mental trauma involved in this is tremendous. This is against the ethics of any Insurance Company. Moreover I had to pay the outward cheque Return charges of Rs.55.15 for NO FAULT OF MINE. Hence I want ICICI to pay me the penalty for all the mental trauma and extra bank charges levied on me. I would request the Consumer Forum to intervene in this matter and give me proper justice.

Dear Sir,

I was looking for an term plan for myself and was searching options for that. I was contacted by MR. Debjyoti, he told me that he is an employee of ICICI Prudential and gave me the plan details of ICICI PRU Pure Protect Elite plan. The plan that was discussed was ICICI PRU Pure Protect Elite, with an Sum Assured of RS. 50,00,000 and term of 30 years with an Annual premium of RS. 13,036. I gave all the documents and filled an application from along with the payment of RS. 13,036 to Mr. Debjyoti(The ICICI Pru Employee from Bannerghata Road Branch, Bangalore) on 14th August 2009. Mr. Debjyoti informed me that my credit card will be charged with the premium, only after the policy gets issued. He also informed me that it will take 4-5 days before policy gets issued and I will have to go for medical examination.

On 17th August 2009, I received a call from ICICI Prudential, informing me that I have to go for medical examination on 18th of September 2009 at NM Medical Centre, Bangalore. I went for the medical examination on 18th September, but while I was undergoing medical examination, I received an sms from my banker that I was charged RS. 13,036 by ICICI Prudential. Now that was a shock to me. as Mr Debjyoti told me that the premium will only be charged after policy gets issued. I called Mr Debjyoti to clarify, and he told me that the amount has been charged to you, because the policy is issued and you will receive the policy in 2-3 days time.

I waited for 5 days, and then I checked the status of my application on ICICI Prudential website on 23rd September 2009, where I got the status as follows:

Contract created, Currently waiting for Issuance


Application Details
Contract No :12371674 Policy Status:Proposal


Receipt Number:LL31385185
Date of Application:14/08/2009
Issued Date:Not Available

Other Details
No.Type of IssueDocumentRequested DateCompletion DateDoctors NameStatus
1Discrepancy D-EXTRA RATING FOLLOW UP23/08/2009 Not available -PENDING
2 MedicalM-MEDICAL EXAMINATION REPORT17/08/2009 18/08/2009 MR S R PATRI N M MEDICAL CENTREDONE
3 MedicalM-ELECTRO CARDIOGRAM17/08/2009 18/08/2009 MR S R PATRI N M MEDICAL CENTREDONE
4 MedicalM-ROUTINE URINE ANALYSIS17/08/2009 18/08/2009 MR S R PATRI N M MEDICAL CENTREDONE
5 MedicalM-COMBINATION OF 12 TESTS17/08/2009 18/08/2009 MR S R PATRI N M MEDICAL CENTREDONE
6 MedicalM-HIV 1&2 BY ELISA METHOD17/08/2009 18/08/2009 MR S R PATRI N M MEDICAL CENTREDONE

I again called Mr. Debjyoti on 23th September 2009 to ask him, what is this D-EXTRA RATING FOLLOW UP, he told me that he doesn't know anything about it, and he will give a call after checking with the branch. After that, on 23th, 24 and 25th September, I tried calling him on his cell phone for more than 200 times, he never picked up the phone neither he called me back.

Now to check the status I called the ICICI Prudential customer care no. [protected], and they informed me that the D-EXTRA RATING FOLLOW UP, is nothing but an extra premium needed from customer to issue the policy. I asked them how much extra premium is required and for what reason. But the customer care, doesn't had any answer for my quires. They told me that it's not yet uploaded in the system. ICICI Pru customer care suggested me to contact my advisor for further information, in reply I informed that My advisor MR. Debjyoti is not picking up his cell phone. In reply to my query they told me that the policy has been logged in by advisor MANJRI MRINAL not by DEBJYOTI.

I was shocked to hear that, as I met with Debjyoit and handed over my documents to him, and how come my policy was logged in in the name of another advisor. So I asked them to give me contact number for MAJRI MRINAL ( the so called advisor for my policy), for which the customer care replied that they don't have the contact number of MAJRI MRINAL updated in their system. Then I asked to provide me with the Branch Contact number, for which they again declined stating that their systems are not working. I called customer care 3 times to find out more about my policy, extra premium and the reason for extra premium , but never got the answer from them. They kept telling me that I will receive the extra premium letter in 2-3 days time at my residential address, but I never got any letter on my address so far.

I did received an e-copy of the extra premium letter on 25th August 2009, wherein I was asked by ICICI Prudential to pay the Premium as RS. 14114 as against as the original quote of Rs.13036. I called Customer care again to know the reason behing the extra premium, for which they never gave me any answer.

The EXTRA Premium letter issued by ICICI Prudential, states that I have to pay an premium of RS. 14114, and give an consent to ICICI Prudential that I am ok with the extra premium, and then they will issue my policy.

Since I felt like cheated by ICICI Prudential because of their non-transparent process, their inability to handle customer queries and the cheating done by their advisers. I decided to not to take this policy, I called customer care and asked them about the process to close this policy and get my money back. The customer told me that I should go to an ICICI Prudential branch, and give them a written application, and the I will get my money back in 6-8 working days.

On 29th August 2009, I went to ICICI Prudential, Indranagar Branch, Bangalore, and submitted my written application stating that I don't want to pay an extra premium, so please refund my money back. The customer service officer at the branch, informed me I will receive my money back in 6-8 working days time. I waited till 1oth September, but when I hadn't received money, I called customer Care and they informed me that , they have not received any application my side. They suggested me to contact the branch again, I again went to the branch and their I was told that my application has already been forwarded to the ICICI Prudential office.

I again called customer care on 14th September 2009, and then again I got the same reply that they have not received anything and they again suggested me to go to the branch and check with them. I told them that I visited the branch already a couple of times, and they told me that it's done from their end. Then the Customer Care asked me to email my queries to the [protected]@iciciprulife.com.

on 14th September 2009, I wrote an email stating the whole issue to the [protected]@iciciprulife.com. on 15th September I received an email from ICICI Prudential, stating that they have received my email and will respond back by 18th September 2009. I also received an call from ICICI Prudential Mumbai, and they also informed me that they will get back by 18th September 2009. Now it's 22nd September 2009, today, and I am still awaiting an response from ICICI Prudential.

Today, I again called Customer Care, and again they gave me the same answer to contact the branch.

Now, its too much, I submitted an application on 29th August, and now it's 22nd September, and I am still waiting for my money back from ICICI Prudential. It's my money and I am running from pillar to post to get it. When I call customer care, they suggest me to contact the branch and when I visit the branch, they tell me to contact customer care. In this scenario where should I go now?

Here are my complaints against ICICI Prudential:

1. When I submitted my documents to MR. Debjyoti and he only gave me the acknowledgment, how can ICICI Prudential allow someone else ( MANJRI MRINAL) to be my advisor without my consent?

2. Why ICICI Prudential doesn't have the contact information for MANJRI MRINAL and their Bannerghata road, Bangalore branch office?

3. When I submitted the written application on 29th August 2009, why It;s taking too long to refund my money back?



Hope to see a satisfactory investigation from your end. Please help me out in getting my money back, and overcome this mental tension.

Thank You.

Warm Regards,
Abhishek Sharma
[protected]

If any customer of mumbai have compalints of ICICI Prudential LIC policy, plz call me [protected] Sapan Shrivastava. I will cancel ur policy even after 15 days free look period expire. For fund switch, miss information etc also you can call me. I will active ur policy if it is lapsed. This is free service to harresed customer.

I received a telephone call from above said company's Sn.representative on 27/06/09 and they give me the detail of new product that if i paid min.for a period of three years a sum of Rs.15000/ half yearly , Co. paid min. interest @ 14--16% and maturity value after three year will be above Rs, one lac thirty thousand .On giving verbal consent, Co.send their local representative Mr.Gorav (M.Ph.[protected]), who reach with in 30 minute same day.I told him detail on which i gave my consent and asked him to fill the form accordingly. After few day again i received a call from Delhi and she verified the facts ,the period informed me by her is five year which is incorrect so i informed her that i paid only for three years and on the expiry of this period i want to received back the product. After the lapse of more than 2month i received Life Insurance bearing No.12227722 and the period as per letter "As per our record the term of your Life StageRPis10year" .As per condition no. 2.2 if policy surrender after 3years surrender charges will be [protected]@ 4% of the fund value.Policy certificate shows" due date of last premium:26/02/19". Thus this is clear cheating I want to refund with interest and penalty.