ICICI Prudential Life Insurance Complaints & Reviews

ICICI- Prudential Life Insurance — Threatening for extra money

Respected Sir / Madam,

I have attached the mail sent to ICICI and now they are harassing me to pay extra.

Respected Sir / Madam,

This is my last resource to complaint to ICICI.

It is being a very thwarting moment writing to you in the way I am treated as a customer of ICICI Prudential Life Insurance.

I have been subjugated and mentally disturbed by your services which made me take the initiative to find your ID’s and write to you to get immediate attention.

Let me explicate:

I hold a policy with your company

 Policy Number : 01297750
 Plan Name: Save’n’Protect
 Amount paid: Rs. 551 per month.

I have ECS for my payment, It so happened that my bank has made a day delay in paying and hence the ECS for that particular month has been delayed just for that one month, wherein I have been a very prompt customer in paying my bills. But ICICI has taken undue advantage of me in cancelling my policy without my notice and also not even intimating me that there is a month’s payment due.

I got this to my attention after a year when just checked my account balance and saw that the amount I have been transferring from my salary account to the account I am paying the ECS to ICICI is on hold. It was more disgusting when nobody even bothered to informed me. WONDERFUL SERVICE. At least you could have charged me extra for that particular month and continued with the other payments but I see a complete refusal of my policy.

After my notice I went several steps to contact and even complaint through many of your sources, the most tragedy part is the office were I took the policy does not exist anymore (and no intimation to the customers).

Following below are the responses I received:
• A agent calling up and stating that they will come down to my office to solve the quandary in person and fixed an appointment at 04:00pm in 2009 and unfortunately it is not yet 4’o clock.
• Another agent stating I have to pay additional amount of Rs.7,000 to get my policy active and when I denied stated he will check with the higher authorities by two days but it has been two months.
• I sent a message to 56767 as “Assist”, the agent called up and stated to check and call back by evening but unfortunately sun hasn’t set as yet.
• And the most funniest part is after all these communication especially through the message I sent to 56767 I receive a message on 19/03/2010 stating “WE were unable to contact you on 01297750 with regards to your policy 15-Mar-10. For any queries, SMS Assist to 56767”. This message is sent after I had a verbal discussion and decided for a final settlement. This message really pulled my nerve to take up this issue to the consumer court.

Now I am told to pay additional charges to reactivate my policy which I am no ready to do when it is not my mistake especially after all these spurious responses.
I am looking forward to restart this policy again from next month as a continuation still when I have paid or else I need my money back. In fact for all the mental harassments I have been offered I will claim for a higher compensation.

When things could have been solved from your end, you have protracted it and I feel it was a premeditated trick as if it was 3 years I can get a surrender value and hence you have done this at the period of 2 years 6 months. When there is 2 sales calls per day why isn’t there any proper customer service calls. Still the person takes the policy you are behind them to the core but once taken you don’t even bother to take proper care.

You can see the below mails for the final reply I got from ICICI, now I need a solution or you will have to bear additional cost in wasting my time and humiliating me

In fact it brought in more awareness after inspecting the below link about your service.
http://www.consumercourt.in/other-banking-services/2668-grievance-related-icici-...⇄

I also hold 3 cards from you and also finalizing ICICI Lombard policy, if this is the state I am afraid to transact through them anymore.

I look forward for your support in solving this issue, I have taken this as my final chance to approach or else I will have to proceed further.

Thanks for your time and patience to read through. In anticipation of your reply.

It would be a great help if someone could find a solution for this

Thank you,

Mala Sai

icici insurance — Took extra money

I went to TVS showroom to renew my motor cycle insurance. The person who is agent there, took extra money. The amount is Rs.643 and Rs.100 of inspection charge but he took Rs.800, when i told him he said Rs. 50 is of Photocopy.I think he was making fool of me.

i have forgot my policy number so i am unable to continue my policy .

sir/madam
I bought policy at end of 2008. app.no LL29532995. MYPOLICYNO;10964201.AND ALSO GOT THE MESSAGE THROUGH MY MOBILE THAT PREMIUM IS DUE ON 16/03/09.WHEN I JOINT THE POLICY I HAVE GIVEN CHECK LEAF FOR DETECT E.C.S PAYMENT.

BUT STILL NOW YOU DIDNT DETECT THAT AMOUNT BY ECS.
SO PLS GIVE THE INFORMATION ABOUT MY POLICY

REGARDS/CHAKKARABANI

I want to have the details of the policy No.09132122 ICICI Prudential Lifr time gold held by me since last year. Please convey the details on the mailing address .
regards
jagivan Gautam

I want to have the details of the policy No.07363901 ICICI Prudential Lifr time gold held by me since last year. Please convey the details on the mailing address E-ID :- [protected]@yahoo.co.in sir plz send the information for my E-Id is early as possible
Thanking you
yours
satish patil

DEAR SIR,

THIS E- STATEMENT IS PROTECTED BY PASSWORD .

PEASE SEND AGAIN WITHOUT PROTECTED PASSWORD .

REGARDS
RATAN SINGH
MO;- [protected]
POLICY LIFE TIME SUPPER ( ICICI PROD.)
POLICY NO[protected]

DEAR SIR,

THIS E- STATEMENT IS PROTECTED BY PASSWORD .

PEASE SEND AGAIN WITHOUT PROTECTED PASSWORD .

REGARDS
RATAN SINGH
MO;- [protected]
POLICY LIFE TIME SUPPER ( ICICI PROD.)
POLICY NO[protected]

[protected]@gmail.com

I sir i am dnyaneshwar Chavhan my policy no is 14378904
Icic agant is not inf policy will surander on three years to get 30 % amaunt so i will pay Rs 60000 i get only Rs 41300 so will reqwest to you total amaunt i refaded

Thank you
Mo no [protected]
dnyaneshwar Chavhan

This message I got
Thank you! You have confirmed your application for Wealth Builder II RP with a premium amount of Rs. 50000 payable for 5 years and policy term of 10 years. Call on [protected] before 01/12/2014 to modify the details with your request no. 74688721

first they told they will open it on Monday and I did not have money in my account I got salary and they just opened it.
and moreover they had to call me for funds distribution without my confirmation they did 40-60 I checked with customer care.
and I 50000 each year really..I never told
please revert at the earliest

I sir i am dnyaneshwar Chavhan my policy no is 14378904
Icic agant is not inf policy will surander on three years to get 30 % amaunt so i will pay Rs 60000 i get only Rs 41300 so will reqwest to you total amaunt i refaded

Thank you
Mo no [protected]
dnyaneshwar Chavhan

Dear Dnyaneshwar,

We have made a note of the details.Our official will get in touch with you and assist you.

Regards,

ICICI Prudential Life Insurance

Dear Dnyaneshwar,

We understand that our official has contacted you and has addressed your concerns.

Regards,

ICICI Prudential Life Insurance

Dear Manager
I don't know what is my fault if i was unable to take ur any policy scheme. There is an employee in ur company named Mr. Manish whose mobile number is [protected], and he don't know how to behave with those who are even not a customer of your's any scheme or even your bank. He said that i am fraud tell me how i am a fraud? Next time if this controversial matters would happened to me it may be harmfull to this bank's reputation in market.
First of all your guys called us and requests to do some favour. If any how someone is unable to do so than they behave like frustrated guys.



Do something in the favour in your company's reputation.

Are you all sleeping in the company, or you are just here to loot the customers.

While issuing a policy you all talk so sweet that all we can do is to believe you, & at the time of maturity, you all become pigs.

How many times to remind you that I have completed my term of 3 years of policy & that the policy has now matured but i think you do not understand English, nor Hindi, nor any language except foul.

Dont force me to use the unnecessary language & stop my ECS right now. Give me the term by when can i get my money & that is the amount that i will receive after all your pockets are filled.

Really man, I dont believe that such a large company can fraud people to such a large extend.

I have given my e-mail address . Reply me asap.
I think Indian government should cancel the liscense of such fake company.

Now if all you (including HOD's) are not sleeping reply me
You all are really pigs, wild pigs who only know to fill their stomach.

Sleeping ugly people.

I want an explanation of my queries . Revert to save your company's reputation
I know u wont even care to revert, so without much of your efforts I m giving my cell no, because sleeping people like u cannot revert also.
Good for nothing category is yours
Cell No : [protected]

Are you all sleeping in the company, or you are just here to loot the customers.

While issuing a policy you all talk so sweet that all we can do is to believe you, & at the time of maturity, you all become pigs.

How many times to remind you that I have completed my term of 3 years of policy & that the policy has now matured but i think you do not understand English, nor Hindi, nor any language except foul.

Dont force me to use the unnecessary language & stop my ECS right now. Give me the term by when can i get my money & that is the amount that i will receive after all your pockets are filled.

Really man, I dont believe that such a large company can fraud people to such a large extend.

I have given my e-mail address . Reply me asap.
I think Indian government should cancel the liscense of such fake company.

Now if all you (including HOD's) are not sleeping reply me
You all are really pigs, wild pigs who only know to fill their stomach.

Sleeping ugly people.

I want an explanation of my queries . Revert to save your company's reputation
I know u wont even care to revert, so without much of your efforts I m giving my cell no, because sleeping people like u cannot revert also.
Good for nothing category is yours
Cell No : [protected]

i would like to know details like date of birth etc of policy no 08069647

sir/madam:

I, ARIEL A. SALES, one of the Deped employee of Palapag-II, District at Palapag, Northern Samar i would like you to stop/cancell deducting my salary for the reason that i am not interested with this kind of services you are dealing with me..then i have complain regarding the process of your application for membership...why is it that you are deducting my salary even if i did not give yet my employee number to one of your agent representave went in our town...hindi ko nga ibinigay yung employee number ko kasi hindi me enterested na maging member nito...then how come na you starting deducting my salary last month???so i am hoping that you may look forward to this matter..hope this following month you emmediately stop deducting my salary

ICICI PRUDENTIAL LIFE INSURANCE CO LTD — GRAB POLICYHOLDER FUNDAMENTAL RIGHT

I had to send direct mail reluctantly to you when your policy holder's grievance cell fail to give me even partial solution to my problem. After
I had purchased Life time Pension II product By Policy No. 02451879 on[protected] and paid regular premium up to[protected].

How ever No one has provide any policy services after my advisor has left your company.

Now your concern policy administrative authority has grab my FUND SWITCHING WRIGHT, And not allow me to switch my accrued fund without giving me any proper and suitable reason, when I ask him to refer such guide line not indicated in Product Brochure or Even in Policy document provided to me from Policy servicing department.
Being A No.1 Private MNC Insurance company in INDIA, Is it my wright decision to purchase your product Now?
Please Please Direct concern to give me Policy Holder Oriented solution to my wright decision to have your product.

--
HIMANSHU KUNDALIA
MOBILE: [protected]

ICICI PRUDENTIAL LIFE INSURANCE CO LTD — Unable to Login

I am unble to log in to https://mafoi.biz/ourpeople with username & password provided by you.
I am unable to check my payslip.
pls help me out.
Your reply is awaited.

Regards
Ruchika Vashistha
[protected]

This Ganesan.S from Coimbatore Dist, Pollachi Locality.

This is to inform that you, some my personal requirements and some complains about the POLLACHI Branch.

I am an advisor posting in pollachi branch from last 8 months (Advisor Code:[protected].

Yet this time, I have not received my welcome kit and other issues like Photo Licence card (From ICICI), IRDA Certificate etc...

But, I logined 4 policies, 2 single premium and 2 monthly mode premium. Now, all commissions does not give me.

How can i take and proceed to marketing about the product details? Tell me sir!

And, In the pollachi branch all staffs did not give me suitable requirements...

Here, some persons negotiate my logins and regarding etc proofs... If possible, I will surely submit sir.

Please, Take a suitable action to Pollachi Branch.And immediately, kindly give me my commissions and Old commissions.

You should be advice, in the Pollachi branch Give my needs.

Please, Transfer my comissions to my below mentioned SB A/c.


THANKING YOU.

Yours sincerely


Ganesan S


ADVISOR CODE: 00738498

NAME : GANESAN.S
ADDRESS : S/o, P.Sakthivel
6/1, RS Puram, Manalmedu,
Valparai main Road,
Samathur Post, POLLACHI - 642 123
COIMBATORE Dist, TAMIL NADU
Email: [protected]@yahoo.co.in
Mob:[protected]

SAVINGS BANK: THE FEDERAL BANK LTD, POLLACHI BRANCH
Account No : [protected]
PAN No : APTPG7364M

Dear sir
I want to know about the current status of my policy .when i met with customer care in phone they were not given a right information take my call lightly .So sir please give me all information about my policy my policy no.[protected].I m waiting for your information

ICICI PRUDENTIAL LIFE INSURANCE
POLICY HOLDER NAME. MR. SANDEEP VERMA
POLICY NO.12732072

Dear Sir

Myself Sandeep Verma. & I have a Policy ( Life time super pensoin ) in ICICI Prudential Life Insurance. My Policy no. is 12732072 Due to some financial problem i m not able to continue with this policy. And i sent the policy in registered office on 10/11/2009 with DTDC courier no Z99193994. But they told me that your free look cancelation time is over because it is received from your side in 23/10/2009. But Actually it is received in wrong address and i confirmed in customer care. When i received this policy i send it in next day companies office address in 10/11/2009 with DTDC corier. Now i want to free look my policy because it was received by me in 09/11/2009. Please refund my money as soon as possible and revert me.

Thanks & Regards :

Sandeep Verma

Mo: [protected]

Email: [protected]@aol.in

This complain is in regards to my premium policy which i got renewed but i did not take receipt.wt is the procedure to get the receipt my policy no is 05974080

thank you

my policy number 05372837 the premium paid on 28/05/2008 by SBI cheq no 700971 for Rs 18000/- request you to kindly issue me the receipt and courirer at the earliest.

Sir,

I had paid my premium of Rs. 20000.00 thru credit card, but i need receipt soft copy immediately as i need to submit to my company for tax calculations. Kindly send me immediately thru mail it is urgent please. Details are under below:

Policy No: 01949040
CASH PLUS policy
Name: Murali G
Premium paid: 20000.00

Kindly do the needful.

Regards,

Murali G

[protected]

I have paid my second premium towards my policy no:06811776 and confirmed over SMS that the payment is received by you and receipt of the same has been couriered to me by 03/12/2008. I regreat to say that till date I have not received anything. Pl send the same at the earliest as I have claim for IT rebate.

Regards

D.K.Bhattacharya

I have paid the pemium amount Rs.2000/- per month from Jan.09 to April.09 through ECS from ICICI bank Shahibaug branch, Gujarat. My Prudential life time super policy No.05419519. But I regret to say that premium receipts for these periods have not been received till date despite repeated reminder through SMS. Take prompt action to despatch the receipt in question.

Dear 25-04-09
CHENNAI
My policy no.00038247 due for this month paid by me on 15-04-09 by IOB Kodambakkam branch cheque no942746 Rs.716/-dated 15-04-09.and droped kodambakkam icici ATM center.(Pulyur 1st main road). So for I have not received my receipt.Kindly arrange to send the receipt.As I have to claim IT rebate.
Thanking U
Regards
E.S.SRIDHAR

I have paid peemium amount Rs-3500 per month from Aug-08 Through ECS fro icici bank
mumbai My life stage pension policy No[protected] But i regret to say that premium receipts fro those periods have not been receivedtill date despite repeated reminder through SMS Take prompt action to despatch the receipt in quistion .i have to claim IT rebate
Thanking U
Regards
D.T. Pachpute

my policy number 06780308 the premium paid 3rd instalment on Dec 2010 by icici bank cheque issued for Rs 50000/- request you to kindly issue me the receipt and courirer at the earliest.
My address. v.dhinakaran, s/o R.Velayutham, 19, thiruvelluvar street, surampatti, po., erode 638009.Cell no[protected]/[protected].
Please reply my cel no.

I want to get premium payment re4cepit amoun5ting Rs (5000 X 2 =10, 000/- policy no.11633415 for FY.2010-11

Very useful site for me.

due premium paid through cheque at Una (HP) iciciprulife Branch but receipt still not received.

Due premium for 2009 paid through cheque in icici Una (HP) branch but receipt till not received.

Dear sir,

I have paid the amount for renwel of my Life Time Super Policy.
My Policy No is 03615570, Kindly send me the Payment Receipt through mail ti my mail id.
i.e [protected]@nccurban.com.

Kindly send this Receipt Immediatly.

ICICI Prudential — Payment Receipt

I have taken a Mutual Fund policy and paying Rs.10000/- for the last three years.
My Policy No is 03406899, Kindly send me the Payment Receipt through mail ti my mail id.

hello sir iam gangireddy my vehcle number is AP04 H 8648 iam all redy paid full loan amount so i request you to grant me clearance certificate through my address

My policy No.08814092, the payment receipts of second premium receipt not receiv till the date, I am submitted many time lodged the request on the related site and also the icici bank executive but till the date no any responce receive.

I HAVE NOT RECIEVED THE PREMIUN PAYMENT RECIEPT. DETAILS AS FOLLOWS:-

POLICY NO 00517649
PAYMENT Rs 13042/-
PAYMENT DETAILS TRANS ID 1B02042558 DT 25 SEP 09.

PL FORWARD AT THE EARLIST

Dear Sir/Madam,
I want reciept of my premium through email for submitting tax saving purpose at my office.
you can send this through my above email.
Thanx.
Policy number 02276831

Dear sir,

I am suffering of non receipt of poilcy premium paid by cheque from Indian bank on 19.01.2010.

I await your valuable online reply.

Please treat as urgent as I have comitted to submitt on IT formal.

Thanking you to kindly do your best to send it at the earliest.

Regards,

my policy no is 00020279 for which i will not received any payment receiptsince last three years

I have deposited a cheque for rupees 15000/- but reciept has not recieved yet . Same amount has been debited in my acccount before 20 days why receipt is being delaying.My policy no. is 11356088 plan name is (life assure)
you are request me to send me reciept immediately without delaying or e mail to me immediately.

I had made payment towards premium due for[protected] towards my policy number 07760406 on 9th March 2010 but till now I didn't receive any receipt from your side.

Can you please arrange to send the receipt to the same mail id.

S.Narayanan

Sir,
I had paid my policy premium(policy no.[protected] which was due on feb 10 through ICICI cheque but i havn't received any receipt of this. plz send it on my correspondence address as per ur record & confirm it by e-mail also.
thanx !

I Mr.Sunil S.Jangam ( Life Stage Pension Policy no.[protected].

I had paid Rs.50, 000/-Against my policy premium as on15/4/10 . When
my premium was due there was lots of emails from bank. but till date i didn't
my receipt of Rs.50, 000/- . I think bank are only interested in collection and least bother about customer care.

Awaiting your action.

Thanks

i have not reciept of second installment of pension plan yet now so. we are kindly requested to please send us immediately, i have an urgent required for that.
policy no:12327855
name : anil jain
ph no:[protected]/[protected]

i need my reciept for last two payment .i need it urgently.
policy no:10551110
name:k.manickavasagam
ph no:[protected]
email id:[protected]@gmail.com

Dear Sir,

I need my receipt for my payment made on 18/02/11 Rs. 10000/- premium for my Policy No.11030526 plz send me hard copy or email in my ID: [protected]@yahoo.co.in, At the time of buying the policy from advisor i had not given any email id of mine, therefore i am not able to create a login id with your website as a result i cannot see my payment receipt. PLZ help. email id: [protected]@yahoo.co.in.

Receipt for premimum paid last year against Policy No 00526011. Same urgently required for proof of saving for calculating balance tax for AY- 2011-12. Kindly forward immediately.

I have not received receipt for the 2nd instalment payment made on 28/08/2010 against my prudential policy No.12465227. Please arrange to forward the receipt at an early date.

i have needed first receipt plzzzz, my policy no is 02757789...

Dear Sir (ranjit_seema),

Your request has been noted down. Our representative will get in touch with you shortly.

Regards,
ICICI Prudential Life Insurance

Dear Sir(ranjit_seema),

We understand our representative has contacted you and processed your request to your satisfaction. Accordingly a communication via email has been sent to your registered address. Can we be of any further service to you?

You may contact us on our toll free number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

dear sir,
i have paid premium of rs.50, 000 for my icici pru lifestage wealth II policy 15475719 on 26/4/13 through professional courier, cheque no.632450. But I have not yet received any messages or information from you. Kindly make sure that you have received the payment and I hope that you will respond immediately.

ICICI PRUDENTIAL, I HAVE CANCELLED MY POLICY. AFTER ICICI CONCERN PERSON SAID FOR YOUR MONEY RETURN BACK TO YOUR OWN ACCOUNT, BUT STILL NOW IAM NOT RECEIVED MY MONEY.

MY POLICY NO: 12989076

BUT CHECK WAS DELIVERED FROM MUMBAI ON 17/3/2010 AND RECIVED THE CHECK IN JAMNAGAR ON 18/3/2010, I WAS GIVEN MY CANCELLED CHECK ALSO, BUT STILL NOW IS NOT DEPOSITED MONEY.

WHAT I HAVE TO DO.

IN JAMANGAR BRANCH I CALLED, BUT HE IS NOT RECEIVED MY CALL ALSO. THIS IS NOT TO GOOD HABIT. SERVICE IS NOT GOOD