ICICI Prudential Life Insurance Complaints & Reviews

Dear Sirs,

Can I get an acknowledgement for this and msg sent earlier and also if any steps taken to rectify same.

Regards
Capt.S.K.Shantagiri
Omega Shipping Agencies Pvt.Ltd.,
198, 2nd Floor, Vinayaka Complex,
2nd Cross, Domlur, Airport Road,
Bangalore - 560 071
Tel:[protected], 25356786/87/88
Fax:[protected]
Mob: [protected]
e-mail: [protected]@omegaship.com

----- Original Message -----
From: Shantagiri
To: customer.[protected]@icicibank.com
Sent: Friday, May 29, 2009 11:33 AM
Subject: COMPLAINT AGAINST WORKING OF YOUR MALLESWARAM BRANCH


Dear sirs,

Regret to inform you that your Malleswaram Branch service is most deplorable to say the least.

I had surrendered the PRU.ICICI TAX PLAN GROWTH (MF) redemtion form at your above branch. This redemption form also had the change of bank details .

I had submitted this redemption form along with a cancelled cheque leaf of the new Bank account mentioned on
23/5/2009. I had specifically mentioned to your staff that my previous experience with ICICI Bank (for redemption of M[censored]nits) was most UNSATISFACTORY since it had taken 12 DAYS ON PREVIOUS OCCASSION. I had specifically requested that this is not repeated.

On handing over the redemption form I had asked for an acknowledgement. BUT THE STAFF INSISTED THAT THEY CANNOT GIVE AN ACKNOWLEDGEMENT. After arguing for a long time they finally gave an acknowledgement by stamping and dated 23/5/2009 (BUT WITHOUT SIGNATURE).

I ustand from the customer service of Pru.ICICI MF that the bank has to acknowledge the receipt of the redemption form and the acknowledgement has to have a serial no also. Pls advise if this is being followed by your branch

Although the form was submitted on 23/5/09, this was NOT FORWARDED . On visiting the Branch ON 27/5 and enquiring, the forms were FOUND TO BE STILL LYING IN THE BRANCH.
The staff promised to submit it the next day ie on 28/5. However they could NOT GIVE ANY SATISFACTORY REPLY AS WHY THE FORMS WERE NOT SENT.

I had visited the branch again on 28/5 and met the Manager who called the concerned persons, however the story remained the same ie NO REASON GIVEN AS TO WHY IT WAS DELAYED.
One of the reasons given was - THE CANCELLED CHEQUE LEAF DID NOT HAVE MY SIGNATURE - This is the first time that I am hearing that a cancelled cheque submitted for Bank details has to have the a/c holders signature.

I have checked up with the Customer service of Pru. ICICI MF service centre who advise that the amounts will be credited to my a/c on 3/6.

This means that Redemption form submitted to your branch on 23/5 the proceeds will be credited to my account only on 3/6 ie 11 days TIME. This is also about the same time as my previous experience with the same branch.

I have mentioned to your Branch Manager, that it was common knowledge that SBI at on time used to known as the worst for Customer service/care, however ICICI seems to have over taken SBI by leaps and bounds.

I intend to stop all transactions/dealings with ICICI Bank.

I hope you will acknowledge the receipt of this complaint and advise me what the bank intends to do about these things.





Capt.S.K.Shantagiri

I have got insurance from this company.

later i get information that thier policy to insure the person is different

they are in search the customer who are strong, healthy and chances of his death is very less.

so they will prefer to those customers. avoids to settle the claims.if they did so they do in part only not
in full. DISGUSTING...

ICICIPrulife company is a non-ethical company. There is no corporate governance in this company. Advisors and ICICIPru life managers are involved in forging signature in important documents. There is one important document called Electornic Benefit Illustration - EBI which should be signed from the customer. This document includes all expenses related to policy. It shows clearly that in each year how many expenses will be charged from your policy. I was surprised to konw that this important document was not shown to me and this is the height of cheating that this important doucment was fudged. My signature was fudged by the icici manager. Even after writing many emails and given written complaints, this company is not accepting the fact that ICICI Prudential life is cheating its customers. I made a big mistake by availing a Health Saver policy from this company.

From: "sahjanand mane" <sm[protected]@rediffmail.com> ▼ 20 May 09 02:33 PM Previous Mail | Next Mail

To: <[protected]@eci.gov.in>
Subject: Mother Name Correction on Election Record. ▼
1 Attachment(s) - 12.doc (339K),

Please find the mails send to ceo maharashtra & collector kolhapur.



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Dear Sir,

We request you to please sort this matter at the earliest as we are tried to our level to your concern camps, filling form 8, visiting your govt concern offices for my mother name correction on election . It was still not corrected till the election vote 23/5/09.

You are hereby look into the matter and do the needful at the earliest..

Find attach file for your reference.

Thanks
Sahjanand Mane
Ph[protected]

Sahjanand Mane
KOLHAPUR
Phno;[protected]

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From: "sahjanand mane" <sm[protected]@rediffmail.com> ▼ 27 May 09 10:58 AM Previous Mail | Next Mail

To: <[protected]@gmail.com>
Subject: Fw :Mother Name Correction on Election Record. ▼
1 Attachment(s) - 12.doc (339K),





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Respected Sir,

Reference tomail send to ceomaharashtra till date i didnot recdnay reply for my mother name change on election record till date.

You are requested to look into the matter & close at the earliest.

Thanks
Sahjanand Mane
KOLHAPUR

Note: Forwarded message attached
-- Original Message --
From: "sahjanand mane"
To:
Subject: Mother Name Correction on Election Record.

Sahjanand Mane
KOLHAPUR
Phno;[protected]

Dear Sir,

We request you to please sort this matter at the earliest as we are tried to our level to your concern camps, filling form 8, visiting your govt concern offices for my mother name correction on election . It was still not corrected till the election vote 23/5/09.

You are hereby look into the matter and do the needful at the earliest..

Find attach file for your reference.

Thanks
Sahjanand Mane
Ph[protected]

Sahjanand Mane
KOLHAPUR
Phno;[protected]

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The premium of Rs.10027 was paid on 22.04 2009 but the receipt is not yet received.

Sir,
I hold life insurance agency from ICICI Prudential Life Insurance Co. Ltd. and, a valid licence issued by The Insurance Regulatory & Development Authority, which was issued in 2003 and, after having been renewed once in the year 2006, is now valid till[protected].
The Licence No. is [protected].
When I approached the office of ICICI Prudential Life Insurance Co. Ltd., Ghaziabad for the purposes of the renewal of my licence and, completed the necessary formalities, like, depositing the fees etc, . I was told that since my licence was a "Composite Licence" - I hold an agency from "The Oriental Insurance Co. Ltd.", Thapar Plaza Building, G.T. Road, Ghaziabad, vide licence no. : [protected] - I was required to obtain a NOC from the general insurance company for the purposes of the renewal of my licence.
Such a requirement was not asked for from me when I got the licence renewed in the year 2006.
However, when I approached the general insurance company for issuing me the NOC, they refused, categorically, to entertain my request.
Further, when I apprised, the officials of ICICI Prudential Life Insurance Co.Ltd.of the fact that the general insurance company was not issuing me the NOC and, requested them to renew the licence for "Life" only, they expressed their inability to do so.
As a consequence, I was forced to ask them to give an extract of the IRDA Act, which clearly stipulates that if an agent holds a "Composite Licence" and, if the agent applies to a Life Insurance Company for the renewal of the licence, the agent needs to obtain a NOC from the general insurance company, mentioning the section, clause and / or sub-clause of the said act which lays down such conditions.
However, I have not received any response from the company.In fact, I had mentioned in my communication with the company that if I did not get any response from the company within 48 hours from the time of my communication with them, that there was such a requirement as per the Act, I would presume and assume that there was no such requirement which needed to be fulfillled.
Therefore, I request you kindly to take cognisance of the matter and redress my grievance at the earliest so that my licence does not get lapsed.

Dear Sir/madam,

My self Nikhil, and i am an ICICI customer from last 6 years. I have got an ICICI bank account, a long term pension plan of Rs:12, 000/A ( Premium paid for more than 3 years ) and an ICICI Credit card . I am very much happy about the ICICI services and facilities through out all these ears of relationship and i always prefer to deal with ICICI for any kind of Bank related works.

Recently one of the ICICI prudential agent met with me and i took one more long term policy for Rs:30, 000/A . For this second policy the agent committed that he will make transfer from my ICICI credit card and will offer EMI facility without any extra charge. But the convertion to EMI was done by me and it is been charged to me. The agent then agreed his mistake and promised me that he will pay me the charges. After all these the person who approached me is not responding and also the branch manager.

If this is the response towards an ICICI old customer then what would be the response towards the new ICICI customers ? I have got some information about the person approached me, brach manger and the branch. Please make use of all these information and let me know what should i do.

Agent name : Mr. Amit and ph no: [protected], [protected]

Manager name : Mr. Amar and ph no: [protected]

branch : Bannergatta road, Near Shoppers stop shopping mall, Bangalore

Expecting a favourable response soon.

Thanks & regards,

Nikhil.p.v
[protected]

The two executive of ICICI bank persued me to take a Health Insurance policy.The name of those two are Mr.Gurpreet Singh Sandhu bearing mobile no [protected] and Mr. Rehan bearing mobile no [protected] came to my house and Finally on 19/01/09 I gave them a cheque of rs 7500/- (half yearly) numbered as 313414 drawn on IOB, CGO complex branch.for Invest Shield Cash Back policy numbered as 11027776. The money was withdrawn on 23/01/09. While taking these policy I was assured by the persons whose name and mobile no has been given that my policy would reach me by 5th Februry, 2009 as the same I had to deposit for income tax exemption, but nothing reached me uptill now. When I persued the case the following anamolies were found:-(i) while taking this policy I was told that I had to deposit rs 15000/- annum but on their system it was shown that I have to deposit rs 3750/- per month(ii) the application which I had filled was different from that which I was shown on computer (iii) my home address that is B-132, II floor, Ganesh Nagar, New Delhi-110018, for which I had submitted a photocopy of my voter Id as address proof )but what their system shows my address iB-2/1 First Floor Paschim Vihar Jwala Heri Market, New Delhi-110063.Resultant I neither I received any kit nor any letter in this regard.When I contacted Mr. Anuj Tandon sitting at Mahatta Tower, Janakpuri B block, New Delhi and submitted my application with a request to cancel my policy and I also submitted my residence proof to him, he forwarded the case and after few days Mr. Tandon told me that my request has been cancelled. Please help me out and direct to company to refund my money at its earliest.
b

DEAR sir
you have send to me F&F calculation sheet but in this sheet you have not add my MEDICAL REIMBURSMENT OF MONTH APR, 2008 TO OCT, 2008. AND SALERY OF 01/10/2008 TO 23/10/2008.
plz confirm the same.
thanks
jagpal singh shaktawat
[protected]

Dear Sir
As I have already intimate you to take my saving bank Account no.[protected] for ECS purpose but again & againg i am facing the same problem, I think if the during this period you are not able to solve my problem whether all such mistake has been done at your end the what kind of services will be provided by you after the completation of my ECS tenture.so kindly suggest me the appropriate person who can handle and solve my proble bacause due this activities i am too much disturb so take appropriate action immediately and inform me on my phone No91+[protected]
Kindly update the information regarding my policy
Policy No 03881239

CURRICULUM VITAE
OM PRAKASH Email: [protected]@yahoo.in
Mobile: [protected]
Personal Data
Father’s Name : Mr. Ramesh ...Kushwaha
Date of Birth : 04.02.1988
Sex : Male
Nationality : Indian
Marital Status: Single
Present Address
F-20 Sugar Mill Colony
Munshiganj, Raibareli
Pin-229405 Mob-[protected]
Career Objective
Looking for an opportunity where my knowledge, skills and abilities are best utilized for the growth of the organization.
Education Profile
Degree : M.Com (2008)
% of Marks :
Degree : B.Com (2007)
University : CSJM Kanpur University
% of Marks : 49.30%
Course : 10+2(2004)
% of Marks : 70.40%
Course : 10th (2002)
Board : U.P Board Allahabad
% Of Marks : 43%
Professional Educational Profile
Course name: Post graduate program in management and insurance {PGPMI} from Manipal university, Lucknow
Experience• Six month working in Election Department Operating Computer and Making Voter ID Card in Raibareli (2007)
• I worked in Haryali Kisshan Bazaar Lalganj and Raibareli
• I am selected in ICICI PRUDENTIAL LIFE INSURANCE as a unit manager, as the training going on named as PGPMI{ Post graduate program in management $ insurance}
Summer Training Summer training from ICICI PRUDENTIAL LIFE INSURANCE
COMPANY, Lucknow.
I have accomplished a project on “FINANCIAL PLANNING”
Declaration
I hereby declare that all the above details are true and correct to the best of my knowledge. I bear the responsibility for the correctness of these particulars.

Date: Place: OM PRAKASH

Ref Policy No 02828092.
Cheque no 105673 for Rs 20, 000.00 drawn on SBI Salt Lake debitted from my account on 6.5.2009 towards payment of premium for 2009.
Till date premium receipt not received.

My complaint is against ICICI Prudential Life Insurance POLICY NO[protected] which i had applied on 10th Dec08 and submitted 6000 for first two installments, but when i received the documents on 25th dec08 i found that all the personal details are wrong, also the nominee details are not correct at that moment GAURAV SHARMA AGENCY MANAGER FROM KAUSHAMBI BRANCH convinced me that they help me to cancel this ploicy and also tells me that this policy is not beneficial for me, on 23rd jan09 we register a complaint against this policy in Kaushambi Branch, but until upto now no results come and when i enquire about this from customer care, they answer me that there is no any complaint register against this policy also the policy is in lapsed state and if i try to cancel this ploicy then i am not getting any money from this policy.

i was take a pakage of life insurance for 36 months.
all 36 months is complited and this is 37 month this month my policy was renew again.
so i want to stop my ESC beacause 36 month is complitated.
thankyou.
a/c holder
nilmani sapkota...

I am an exisiting Policy Holder of ICICI Prulife since last 3 years. I am an NRI and manage my policy through website/internet facility. One day I noticed that a sum of INR450, 000 has been withdrwan from my exisiting policy and a new policy under my name is opened without my authorization, signature. Upon checking with the bank I got to know the name of the ICICI Prulife (Bareilyy, UP Branch) employee name who on my behalf opened this policy. I registered a complaint through their webchat facility and send an email with full details to ICICI elite cutomer service center. I got a call from the branch manager one day and he told me that one of their employee(temporary) has forged my signature to open the policy and they have asked him to resign and somebody from the ICICI prulife risk department will contact me to update me on the status of the investigation and steps to be taken. Till date nobody has contacted me officially and I haven't recieved any official communication in this regard from the bank. I have called up their customer service center so many times and every time I was told that investigation is going on and they will get back to me soon. 2 days back I observed that the new policy which was opened fraudently has been cancelled.Upon calling customer service center they told me that they cancelled my policy and a cheque of amount INR450, 000(original amount which was withdrwan from my exisiting policy) will be issued and you will recieve it soon. This all has happened without any official communication from the bank. Till now I haven't recieved the cheque nor the customer service center executive are updating me on the status. I am extremely disappointed with the bank. Please help.

Mirza Arshad
[protected]

My policy number is 04460810.
I have checked my portfolio on 13 th Apr 2009
My fund value was 70252.65702 and my Closing balance (in units) was 1817.19237.
This was in MAXIMISER FUND.

But when i check my portfolio on 14 Apr 2009(Morning),
That was totally changed Payment option changed from yearly to monthly.

And my fund value in breaked into Maximizer/Protector/Preserver.
Fund value is also down 47400.

<br>I have also register complaint in customer care .My complaint number is :8721303.
they are not able to handle this issue.
<b>Please look into the issue or accelerate the issue. ASAP</b>

DEAR TEAM,
I AM UNIT MANAGER IN ICICI PRUDENTIAL LIFE INSURANCE COMPANY LIMITED. MY EMPLOYEE ID IS 570447.
I HAVE SENT A PROPOSAL FORM ALONG WITH A DEMAND DRAFT AMOUNT 2950 BEFORE 2 MONTHS. BUT NOW I AM RESIGNING TO COMPANY. SO I DEMAND MY DRAFT FROM HIM.
ROHIT SAYS ME THAT HE WILL SEND ME MY DRAFT TOMORROW MORNING OR TOMORROW EVENING & HE DON'T SEND ME DRAFT.
SECONDLY I HAVE LOGGED IN A POLICY IN JANUARY IN ADVISOR CODE 89009, NAME RAJNEESH. THIS CODE WAS PROVIDED BY ROHIT IN MY UNIT MANAGER CODE. BUT I DON'T RECEIVE COMMISSION CHEQUE OT THAT POLICY YET.
THIS IS TOO MUCH.
REQUEST YOU TO PLEASE SOLVE THIS MATTER SOON.
REGARDS,
SOURABH KUMAR GOYAL
[protected], [protected]

Dear Team,
i have purchased policy number 02717766 issued on the life of Mrs. Manju Goyal, policy number 02717767, 03015516 issued on the life of Ms. Alisha Goyal in April 2006.
But we haven't received our policy document.Recently any other employee tell me processure for duplicate policy.
I have submitted complaint mails to icici prudential life insurance company limited. At last i have submitted complain in consumercomplaints.in
Hetal Satra, Associate – Customer Relations, contacted me regarding this mail. On 24 march 2009 she said to me that she will check this case till 28 march 2009 last. If she gets proof that we have received our policy documents in 2006, then we can't freelook our policies and if she failed to prove that we have received our policy document, then she will give us permission to freelook our policies.
She was failed to prove that we have received our policy documents in 2006 on 28 march 2009.
At the end she call me on 30 March 2009 & said that she was failed to get proofs. Then i say her to please give me permission for freelook.
But she don't agree for it & she said that all the faults are your. She have no any respect, how to talk with a cusomer.
She said that you can anything & you go anywhere or you can submit complain anywhere, but this matter will come again to me and i will not give you any permission for freelook.
I request you to please solve this matter. I don't happy with ICICI PRUDENTIAL LIFE INSURANCE COMPANY LIMITED.

My Policy NO.02085226 bought on September 2005, premium receipt no.8099901 dated 28/09/2005 for Rs.20000.00 paid by cheque, second renewal on 05/12/2006 receipt no.09724776 paid on-line Rs.15000/-
at the time of payment on line information shows that there is a credit of Rs.5000.00 in my account hence I have to pay Rs.15000only, 4th renewal on 8th december 2007 receipt no.19817901 for Rs.20000.00 paid online. Now premium holidays started. Suddenly I got a letter on 15th feb.'09 from your prulife co.regarding revival of my policy due to short payment made on 2006 Rs.5000.00, hence I have to make payment of Rs.25000.00 with a personal health declaration within 21st Mar'09. I made the payment of Rs.25000.00, receipt no.69157160 dated 7th March 2009. On 15th mar.'09 I got a letter from ICICI prulife that I have to make a medical test within a month time for reinstatement of my policy and the related expenses I have to borne. I have done my medical test on 28th March 2009. Now I wants to know why shall I pay the charges for medical test. The whole thing made by the mistake of ICICI PRULIFE INSURANCE CO. Short Payment of Rs.5000.00 made on 2006 and informing me on 2009 this is mistake by the co.and for that I will not pay charges for my medical test. Please let me know whether my charges will be deducted from my policy or not. I am waiting early reply from your end. If you deduct the charges I will go to court because I have all the document with me.
Thank you and waiting for your early reply.
S.P.Roy


CC : [protected]@irdaonline.org

Dear Sir,

This is in context of Policy No:[protected]Life Time Super Plan) from ICICI PRUDENTIAL FARIDABAD BRANCH in the Name of Mr. Vineet Aggarwal, Who had died on 8/09/08, I Suman Aggarwal(claimant) wife of Mr. Vineet Aggarwal had already submitted all the documents which is required by company in Claim process on 24/10/08.But again & again they are dispatching the letter in which they are asking about the same documents which I had already submitted in Faridabad(Neelam- Bata Road Branch).
The Documents which I have submitted are the following:
1. Original Policy Document
2. Claimant's Statemant
3. Copy Of Death Certificate of APOLLO HOSPITAL.
4. Copy Of Medico legal cause of death of APOLLO HOSPITAL
5. Copy Of My Driving Licence.
6. Form AO Claimant Information.
7. Claimant's Bank Information and 1 Cancelled Cheque of HDFC Bank.
8. Medical records of Deep Medical Center Sector-16 Faridabad

Now already 5 months has been passed, but the company is not providing me proper status.Mr. Sanjay Jain who is handling this case had demanded the time of 30 days on 26 december, 2008 and today I came to know from branch that this call is closed with out my consideration. Now 30 days has also passed.

I Suman Aggarwal had requested the co. to settled the claim of Rs. 125000/- at earliest, But they have denied it because of certain reasons. This process had already taken 5 months, so now I am requesting you to give my at least 2 years premium back to me Which is Rs. 50000/-, so that I can pull on my life further with 2 children, as in my family my husband was the only earning member. If you return me 2 years premium, this will going to help me a lot, otherwise it is very difficult for me to survive with my children.

Please do the needful as soon as possible.

Your positive decision will be highly appreciable.

Hope to hear from you soon.
Yours Faithfully
SUMAN AGGARWAL
House No: 713, Sector-16A Faridabad
E-mail:gupta.[protected]@yahoo.com
Mobile No:[protected]