[Resolved]  ICICIcredit Card — Unjustified & fraudulent charges levied

Dear Concerned;
At the onset, I would like to take this opportunity to brief you about issues, I have been facing ever since I have availed ICICI "Credit card ".
My card number is [protected], which held a limit of Rs 33000 initially.

I was given the card with false commitments of being a life time free card. I am not very apt with usage of plastic money so I trusted ICICI executive and decided to calculate upon the brand value and give it a shot.
Few months down the lane, I completely stopped getting my statements, and raised the issue several times, but in vain.
However later my card was linked to my ICICI bank account without my knowledge and the same was covered up by saying that it was to facilitate my payment cycles and resolve non receipt of statements.
There was an auto debit facility set up on the same for my “Country club EMI'S" , and yet again, I was not aware of this feature.
I continued to pay my EMI's religiously through cheques, which resulted in bouncing back of the Auto debit in and in turn attract those charges.
Also Service charges, late fees and interest kept accumulating at furious pace.
Althrough I was unaware of the entire process, so I kept paying out my regular EMI’s, incognizant to rest of the charges.
Of late when I identified the issue, it was already blown out of proportion.

Also, when we tried reaching ICICI call center on various occasions, I was profoundly disappointed with the services.
My son" Kamal Navlani" tried speaking to some executive named Neha in Sep , she was far rude to extend any support and said that she was happy that amount was amassing resulting in revenue for the bank, but to my horror ; when my daughter " Harsha Navlani " , called up ICICI support center today and spoke to some guy named "Gulam Kaleen" , who claimed to be some collection manager , he not only out blankly refused to help her but also kept insisting that he will not even hear her out coz she is not the customer and she does not have right to call the call center, and refused to forward her call to any other person.
The conversation heated up to an iota where he said to her that, " Since your father is blady defaulter, you are today waking up from your sleep and trying to reach customer support and making false claims" .Upon being told to watch his language & tone, He further got agitated and refused to extend any support and kept yelling and playing blame games.

On various occasions that we tried to reach out to the customer support center, with intentions of settlements, all we picked up was sheer disappointment.
In the end would like to request CONSUMER FORUM, to kindly look into the matter at the earliest and do the needful.
I hope you would live up to my expectations .Kindly waive of[censored]nwarranted charges and oblige me