ICICI Bank Complaints & Reviews

lost my credit card in Jan 2009... even after repeated requests for a new credit card, the credit card depatment only called me for collection of the outstanding amount. They did not give me a new credit card. In June they asked me to settle the balance by paying 2 installments of 12, 000 each. The first installment was made right then, but I paid the second installment in 3-4 smaller installements. But the whole amount was paid. Now, they have further deducted 29, 000 from my ICICI bank account for outstanding payment without informing me. Isn't this unfair? They will be recovering Rs. 56, 000 for the long pending outstanding payment of Rs. 28, 000 (approx.)... only.
My home loans cheques have bounced because of this. Could you please suggest what is the best route to take to get them to stop this unfair practice? Please help!

I gave a call yesterday to block my card where the Customer care confirmed that the card is blocked, inspite of that they have sent me a message asking to make payment for the transaction not done by me. What to do, can you help me

Regards,
Dhanvin R.Barot

TO
ICICI BANK
DEBIT RECON TEAM
6TH floor, ICICI BANK LTD
A Wing Aupumn Estate
OPP MHADA Colony
Kandivali,
Mumbai 400072
SUBJECT :- COMPLAIN FOR DOUBLE DEBIT OF Rs.13750/-(complaint no -SR[protected]
This is to inform you that i did a bill payment to Runah saloon but transaction was showing card declined still the amount was debited for Rs 13,750/ from my account-.I have also registered complaint on phone banking. I have already given request to ICICI phone banking but they have informed that they are unable to reserve the Visa POS transaction of Rs.13,750/- as it been approved and claimed by Visa.
I have confirmed with Runah Saloon they have also not received the money.
Request you to kindly credit the same again in my account at the earliest.
Details are as under:-
1.Name – Poonam Jain
2Account No[protected]
3.Amount to be refunded – Rs.13,750/-
4. Transaction done with – Runah Saloon ,Lower Parel,Mumbai
5-Contact No- [protected]
6.Transaction ref in my account statement -VPS/RUNAH SALON/[protected]/0 dated 25.12.2009
Thanks Regards

Poonam Jain

Dear Sir/Mam
I, Adarsh Kumar (ICICI Demat Ac/ No.[protected], trading A/C No.-[protected] , would like to complain against ICICI customer care executive. During telephonic conversation on 24/12/2009 at 01:47 pm by my mobile- [protected] Mrs. Tasleem had given me the wrong information regarding the Mahindra Finance Fix deposit that it comes under sec-80 C and I’ll be getting the tax benefit for the same. She has pursued me for FD with wrong information and I made the FD (Transaction- EBA//[protected], ORDER NO[protected] of Rs. 10000/- on believing her words. But later on I learnt that FD does not come under sec-80C. So I don’t want to continue that FD. When i complained in customer care he didn't lodged the complain. So kindly give me the suggestion

Regards
ADARSH KUMAR
MOBILE NO.- [protected]

Dear Madam/ Sir
I am grateful to the ICICI bank and your Customer Service officer,Shardha Arka at customer.[protected]@icicibank.com for prompt reply of my query regarding my car loan account LAHDI[protected]. I ,however do not agree with statement attached here and the overdue charges of Rs3399/= as indicated there in. I am sending a scan copy of my Bank pass book to you which clearly indicate when the post dated cheques have been received and actually cleared /paid.
I have already paid over due/ late payment charges of Rs 229/ and cheque bounce charges of Rs221/-while making payment in cash to yours Mohan Singh vide receipt No IL[protected]/dated[protected] Rs5034/- in total(Scan copy attached).
Post dated cheques have not been received in my bank account for payment as per Amortization schedule given and attached herewith therefore last two installments were also paid in cash vide receipt no CL[protected]/ dated[protected] Rs 9028/- as per letter from your Haldwani branch. The personnel from your bank promised that nothing is due now towards you in this case . Therefore over due charges are not due to my mistake but due to non receipt of the post dated cheques in due dates . Which is the mistake of ICICI bank.

I wanted to get information about my account. I made call to ICICI customer care 3 time they told my you have to wait for 5-6 minute on phone to talk our guys. I waited 10-12 minute but they haven't picked my phone. I spent more then 40 rs but I was not able to talk with their customer supporter.

i want to register a complaint against icici bank credit card division because in july month i got hospitalise thats why i was not able to continew my regular payment track,
after that bank put that king of charges which one have i had never hear before,
when i talk to concern person of icici then he ask me to gave some time to solve this matter but he did nt call me 2 months after that i see my new statement that was more than my fist one , so company is regularly putting charges i want to solve this matter by paying genun payment .
kindly guide me
and take appropiate dicision

ICICI BANK DETAIL

LOAN A/C: LBNAS[protected]
NAME: WALTER VISUVASAN FERNANDO

ARCHIVE


MY FATHER'S HOME LOAN DETAIL AS BELOW,

ICICI BANK
LOAN A/C: LBNAS[protected]
NAME: WALTER VISUVASAN FERNANDO

DURING THE YEAR 2002, WE HAD TAKEN HOME LOAN .

WHILE DISBURSBING OUR LOAN AMOUNT WE WERE COMPELLED TO PAY
AN EXTRA RS.25000(...

Dear sir,

It is very painful to reach your customer care operator to know about our queries.There is no proper response from your customer care department.Almost[protected] this no is switched off.
Details Of Crdit Card No-[protected].Actually last day I got a massage from icici bank i.e, "Your cheque No 833248 deposited towords dues on your icici bank credit card has been returned.Please arrange to pay your bill immediately.

After getting this massage,I want to know that what can I do ? can u please guide me, and that why I was repeatedly trying to customer care no, but there is no response...Please do the needful.

Sunita Purohit
Mob[protected]

Dear Sir
I am surprised to receive a credit card statement dated Oct 21,2009 for due payment of Rs 4190 recieved by bank wide cheque no 198585 dated 06-10-09.this has my Delhi address 101,RR apartments,Mandi Road,Mehrauli,New ManglaPuri, Delhi 110030.
It has Cust ID 4648111.
Where as I have not applied & do not hold this credit card, pl immidietly cancel this & show me the documents who has applied & using this credit card in my name, so that legal proceedings are initiated.
Thanx
Raakesh K Harjai
+[protected]

Hi,
I have done a transfer of 20,000 Rs from ICICI bank account no[protected] to Canara bank through net banking on 08-12-09. The amount has not yet been transferred to the beneficiary account.
I have repeatedly enquired with the ICICI bank regarding this and they have confirmed that the amount is transferred to canara bank through NEFT transaction via payment id [protected](RBI Reference No).
As per our inquiry with the Beneficiary bank they have confirmed that the amount has not been credited to their account.
No bank is taking the responsibility in this regard and they are involved in passing the buck on each other.

So i kindly request you to investigate this matter on my behalf and provide us with the proper solution.

Sir,
Iam having an ICICI smart kid simple Policy (no [protected].
The thing is, i have been paying Rs 10 430 as yearing premium since Nov 2004.
Now i want to either convert the plan into unit linked plan . But when ever i ask the ICICI pru life people.They say it is impossible. Now, im left with no option but to refund the paid amount.
Now, the ICICI people say that i will be getting only 35% of paid amount that too deducting one year premium amount. i.e out of the RS 50,000 i have paid i will be getting 16,000 only. Iam a poor soldier with IAF . The money is a hard earned money . i would like to get back the amount at the earliest. i have no problem i they deduct minimal charges for any admin charges.
Thanking you

Dear Sir,Madam.
My name is Ankit Jain and i have HDFC Bank Saving Account ([protected]).As on 1 Jan 2010 i did A Two Transaction From ICICI Bank ATM ( Sec-2 Branch BJ Block Salt Lake Kolkata) of the amount of 10000 Rs and 4000 Rs but both time my Transaction Failed But after checking my Account i found that Money is Deducted from my Account of 14000 Rs.The Refrance Number of the same is This[protected],[protected]. Please Help me To get the reversel of my amount As soon As possible. I have already Regestered a complaint to HDFC Customer care the complaint Numer is KOL029687 and KOL029688 for both the Case. Please take necessary action against this...

Thanks and Regards
Ankit Jain
[protected]

Dear Sir,
I received the following SMS in my mobile no. [protected];-

"A transaction o[censored]SD 19.99/- on 01-JAN-10 on card xxxxx9003 is made at BLUEMOUNTAIN *ME. Available Cr limit is Rs8,257.[protected]"
I would like to inform you that I did not make any transaction on 1.01.2010. In fact I did not make any transaction in the above card during last one year. Hence please do not debit this charge to my above-mentioned credit card account.

As an abundant precaution I would request you to cancel my above card immediately, so that no such false charge can be lavied on me in future.

I would also request you to take appropriate measure against the culprit.

Requesting for your prompt action,

Yours truly,

Dr Devojo Prithwi Lal

change of address
bond holder No [protected]
Name of Bond Holder: Dr. C.P. Singh
Certificate No: 2833
No of bonds: 05
Distinctive No:[protected]
kindly change my address as per below:
Dr. C.P.Singh
Principal
KV. NO1. AFS. BHUJ-370001 GUJRAT

BANK DETAILS:
SBI MAIN BRANCH BHUJ
SB A/C NO [protected]

Dear Sir/Madam,

Here i would like to inform you that I have already settle down my credit card no:[protected] in the month of August/September-09 only as per the amount stated by your bank representative,but still i am getting the statement and collection people call for the payment by cash.Over and above these people have hit and try to take money from my saving a/c no:[protected] for the same in fact they has done also they has already debited some 16999/- amount form my a/c,without my information, because of that my saving A/c shows some negative balance and now i cant do any transaction from this a/c.Really this kind o[censored]nethical behavior first time i am seeing ever in my life from such a reputed company.Its really embarrassing for me and forcing me to take some strict action.I kindly request you to pls check it out for the same and do the need full and pls activate my saving a/c

Thanks with Regards
Uttam Kumar Avay
[protected]/ [protected]

two days before when i had had cash with drawal from an icici bank atm of rs.1,000/-
i got a thousand rupees note which has a serial number of 7d1 842010 which was actually a not to accept note by the bank .then i went to the bank for assistance none of them responded properly but had a stupid advice to exchange at a wine shoppe.one of them said that it is not the fault of the bank but the contractor who loads the cash in to the atms in the city . but the ultimate sufferer is me who has note of thousand and is no worth more than a waste paper.please help me and take neccesary actioon against the bank please.i[censored] need my presence there i will be there my contavt number is [protected].sai thirupathi reddy (abhi).

kindly respond

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discrepancy in cash withdrawal from the ATM
Thursday, 31 December, 2009 5:11 PM
From:
"jitu kumar" <[protected]@yahoo.co.in>
Add sender to Contacts
To:
[protected]@icicibank.com
Respected sir,

i am pradeep kumar yadav having ac no.[protected] in your bank.
i had complaint about my problem many times but your employees are just fooling me by extending the time of inquiry.ma acount balance has been deducted by Rs.10,020 on the 16th of october 2009.i made that transaction in the ATM of bank of baroda(firozabad) but there was no cash due to some error or something, i waited for nearly half an hour but nothin came out. After that i took out cash from other ATM ( syndicate bank,firozabad) and the balance should 10020 were already deducted.I reported my problem as early as possible but whenever i went to your officials they just extended the time.This is my complaint no.[protected] dated 20/11/09. i even gave hand written aplication to the bank but still now there is no response.
And now they told me to mail my problem.Sir please take some action regarding this as early as possible. 10020 is not any small amount so please get me my money back.please it is my humble request that you take the neccesary steps and i hope i will get my money soon.




yours faithfully,
a/c no.[protected]
Pradeep kumar yadav,
Vijay banlge store,
moholla chauwan,
firozabad 283203.
mobile no: [protected]

Sub : Harassment and Cheap Behavior of Executives.
Ref : C.C. No. [protected]

Dear Sir,
I am an HNI Customer with your bank and using the Credit Card facility of Icici Bank with a credit limit of Rs. 1,55,000 /-

1.) Firstly, with reference to your Bill Statement Dtd. 27.06.2009 for Rs. 4,499 /-, Cheque No. 980946 dtd. 15.07.2009 drawn on Icici Bank Ltd, G.K. – 2 Branch was dropped at the G.K. – 2 Drop box on 15.07.2009. To our surprise, the cheque was never presented and we have no clue as to where the cheque is cause apparently the bank misplaced the cheque.


2.) Secondly, around 12.07.2009 to my surprise, I was traveling out of India and all of a sudden , I receive a message that my card has been blocked for non payment of dues even when my credit limit is Rs. 1,55,000 and only Rs. 4,500 /- was due.


3.) On my return, I received calls at 7 o clock in the morning, that too on a Sunday from your collection agency called M/s SERCO (Rohini, Delhi) threatening me to pay the amount. Upon asking their names, they banged the phone down and when I called back, I was told different different names like Ram, Rajdeep, Rohit (Tel : [protected] / 30513430 / 30513400 / 30512300 / [protected])


4.) To top it all, when their executive came to collect the cheque, he didn’t even have a proper ID card and carried an ID Card without photograph under the name of Mr. Ramesh Chandra Whereas his actual ID card was for HDFC Bank and his real name was Mr. Durgesh Kumar Yadav (Copy Attached)


5.) When I informed this to the Icici Bank people, I was not given any proper response and they said that they can’t do anything and deactivated the card.



It is very very surprising to note that even after being a Preferred Customer of Icici Bank and maintaining a good history as far as credit card is concerned and paying all my bills in time for the past 3 years, I was given threatening calls and my card was deactivated for merely Rs. 4,500 /-



All I asked for was a written apology from the executives their cheap and ridiculous behavior before making the payment of Rs. 24,993 /- (Rs. 4,500 + Rs. 20,493 /- ) , actual used and waiver o[censored]nnecessary charges debited to my Credit Card.



As far as the payment of your bills is concerned, you have already debited my Savings A/c of Rs. 29,450.85 (Rs. 13,360 /- on 26.10.09 and Rs. 16,090.85 /- On 10/12/2009)



It is very unfortunate that you have the time to call me 10 days a day to ask me for the payment but not even 1 executive could solve my problem or find a resolution. Just because you are a big company doesn’t mean that you can harass the customers without even listening to their problems despite being an HNI Customer for the last 5 years.



Since your company is not interested in maintaining relationships, I would like to cancel my Credit Cards and close all my accounts with your bank.

I have taken home loan from ICICI bank under floating rate of interest (ROI). Presently, the ICICI bank is charging ROI 12.75% from old customers like me. But it is luring new customers by advertising to pay home loans @ 8.25% ROI. My complaint is that why the ICICI Bank is discriminating between old and new customers. Why the old customers are overburdened to fetch new customers. To add more injuries, the ICICI bank is offering a scheme that "pay 30000/- and your rate of interest will be reduced to 8.75%". I want to ask that why the bank is offering such money making schemes? If a customer with floating ROI has to pay money for its loan reduction, then what is meaning of floating rate of interest?