ICICI Bank Complaints & Reviews

It's so poor to hear from ICICI Direct helpdesk that their system can't print "/" (say 9/45 ) in the customer's address.
Stupid representative who couldn't speak proper english came to my house and collected all the documents with Rs.975 cheque to open the ICICI Direct account.Cheque cleared but i didnt receive my trading password yet.

People learn from their mistakes but ICICI Direct never did this.

Irresponsible managers, helpdesk even their courier service 'First Flight' ...

I have been sending emails to the helpdesk, calling customer care, calling courier service for the past 45 days...

no help!

In all, It's the worst trading platform in India.. DON'T GO FOR IT ! DUMP IT IF YOU HAVE ONE !

To
Business loan Manager
ICICI Bank,Indore

Subject:-Reversal of charges

Sir,
My firm Mahesh book depot situated in indore doing business since 1984 having a bulk turn over of RS.1.5 CRORES has an account in your ashok nagar branch having accnt no:[protected] has got facility of Overdraft limit of ONE LAKH rupees in year 2007 and after that we have signed in October 2008 for rupees TWO THOUSAND FIVE LAKHS.
And bank immediate charges in our account debited by following charges in 2 steps:-

1.Renewal charges(processing fees)-> 2-12-08 Rs.5056.20
2.Renewal charges (processing fees)-> 23-10-08 Rs.3370.80.

But we have still got overdraft limit of only ONE LAKH RUPEES instead of having overdraft limit of TWO THOUSAND FIVE LAKHS.

And in every month we have been charged by RUPEES
FIVE HUNDRED as MAB or QAB CHARGE ,.,since DECEMBER 2007.but after overdraft limit account it must not be charged and here is the following description of the MAB and QAB charges.

1.dec 2007-RS.1500
2.mar 2008-RS.1500
3.jun 2008-RS.1500
4.sep 2008-RS.1500
5.0ct 2008-RS.500
6.nov 2008-RS.500
7.dec 2008-RS.500
8.jan 09 to aug 2009-RS.500(each month)
Total invalid charges of MAB or QAB= RS.11500(upto aug 2009 only)
Please take immediate and proper action against these invalid charges and try to reverse it in my account.we are also trying this request since last one year at your indore malwa parisar and same in ashok nagar branch but no proper action has been taken against it.hopefully this time any action must be taken for future good relations.please reply us as soon as possible.and obligue.
Thanking you,

Mahesh .k.tolwani
(prop. Mahesh book depot,indore)
(account num:[protected]

In around Jan or Feb 2008, I was sent a ICICI Lombard GIC LTD. card. (ref no. 74477488079004331081160). I called the customer care and told them that I do not need that ICICI Lombard card and they canceled it and said I need not have to pay any money(since I had stopped using the card I had no outstanding bill at that time). But in the next months ICICI credit card bill, I was charged Rs 15000. So when I called them, they said the amount will get reduced on its own as they will pay EMIs and it started reducing every month. And since I came to the USA and was not using the credit card any more, I did not follow my credit card statements. But suddenly a couple of days back, my parents in India were called and threatened that I had around Rs 4000 due and I will have to pay Rs 1500 to get rid of the outstanding due or they will face problems. When I called them they said they are from recovery section and were speaking like some nut heads and gundas. I checked my credit statements and they have stopped paying the EMIs in Feb 2009 when the due was around Rs 392. And over next 6 monts they have charged me interests and late fees and they have made a bill of Rs 3995. When I called ICICI Lambard, they said they have paid all the money they owed and told I need to speak to the Credit card division. When I called credit card division, they said, I need to speak to ICICI Lambard as they haven't paid the complete amount. I have asked my parents to lodge a police complaint to be on the safer side. This is the number that I contacted them.[protected]. They told that they are put up in Bommanahalli in Bangalore. If you check my past 2 years' statement and verify the things, you will understand whats going on. This is like a day light robbery. Both are hand in glove in this. They are cheating people. How should I handle this situation?

I am trying to activate my debit card which can be done only through phone i have lost my 50 Rs they say always to wait. so its a humble request to take strict action against them

Sir, i have current a/c with icici bank wide a/c no[protected] : KINGS INDIA. They are not sending bank statement since 1.5 years and when ever we complaint to bank not giving proper reaply .and every month they deduct sum of 350 to 450 as bank charges .
currently we are availing facility of internet banking but we ony find bank charges appropiate details are always missing.
Please help us in solving problem. My mobile no is [protected].
Anil Raj Singhvi
(prop. KINGSINDIA)

i have got two wheeler loan from icici bank branch faridkot date 25oct 2007 now which is shifted from faridkot to the place i d'nt know & my all EMI cleared in the month of april 2009.
i request many time for issue my NOC but bank has not giving any attention toward my application or (complaint no.[protected] i requests highly to you for solving this problem.thankyou

Dear Sir,

Re: Credit card No:[protected] of sasikumar- Statement dated Feb 13, 2009 due on 2nd March 2009.

Please note that while travelling I have used my credit card on 8th Feb for accommodation in the UK for a provisional booking (pre authorization) for GBP 966 and there was actual drawings by the Hotel. It is a usual practice anywhere in the world to do a pre authorization through card while checking in and unless and until it is actually drawn through a proper authorization no charges to be paid by the credit card holder, and in turn by the bank

In the statement mentioned above I noticed you have debited me for Rs.71,966 on 12th Feb and credited me for Rs. 66,751 a net difference of Rs.5,215 for not spending anything from the card.

Since the above debit is not for any actal drawings from the card I am not wlling to accept such debit and hence kindly reverse the debit for Rs 5,215 and acknowledge.

I sent two letters (March and April) and I didn't get any reply from the ICICI bank.

Regards',

Sasikumar'
[protected].

Hi,
I, Shailesh Meghji Ayer having account at ICICI Bank (Andheri West Shoppers Stop Branch). I had an emergancy and i tried to withdraw Rs. 5000/- from HDFC Bank ATM on 1st of August 2009. However due to some technical problem the the transaction was failed. I tried doing the same thing twice but both the time it failed and Rs. 10,000/- was debited from my account. However Rs.5000/- was credited instantly but remaining Rs. 5000/- was not credited. I called up ICICI Bank customer care for this complaint. The complaint (SR[protected] was taken into consideration and was assured that within 12 working days the amount will be credited after the verification from bank. On 14 of August 2009, amount of Rs.500/- was credited into my account. So i again called up customer care saying why Rs. 500/- is only credited the actual amount was Rs.5000/- what about the remaining Rs. 4500/- . Again new request was registered(SR[protected] on 21st of August assuring that within 12 working days the issue will be resolved. I kept on calling customer care i was made to follow same process and was told to wait for 8 days, 12 days, 1 day. I even received call from senior officer (Mr.Vikram[protected] stating that we re doing the follow up with bank and will resolve the issue in 8 days. Where again i received new service request number(SR[protected] on stating that it will resolved but was not done. I kept calling customer care again on 21st September the complaint was registered on HIGH PRIORITY basis but no result.
Finally, I had had also written mails to bank using my netbanking account to account officor where i got reply stating that "We deeply regret the delay in resolving your query. Considering the time taken for this complaint, we have placed your concern at top priority with the Reference number SR[protected]. ". But still i did not got the issue resolved. Now a days i am writing mails by am not receiving any reply.

Finally i am tired calling customer care and sending mails to account officor for the amount of Rs. 4,500/-. I dont know what is suppose to be done.

Bank is not taking any initiative to resolve the query.

Please do the needful.

Regards,
Shailesh

Hi, my case is a very frustrating one. I happen to have 2 SB accounts and one of them was linked to my demat. i wanted to close the SB1 that is linked and link the SB2 account.bcos SB2 is used everywhere for bill pay and other stuffs. when i went to submit the form in trichy,TN. an in experinced gal asked me to close the linked SB1 first and submit the form the new link. It was my mistake to believe the that stupid gal. they closed my account with out even verifying if there is any other SB account linked to my demat.

1) After 1 month, when i reached customer care, they tell me that the form did not have proper signatory, even though i signed personally.

2) I submitted another form to link my account. this time it was rejected bcos the form was filled in blue ink

3) I submitted again, this time it was rejected bcos the check date format is not indian date format.

4) I submitted again, this time it was rejected bcos the date in POA is not matching with stamp duty.


i am really frsutrated bcos all these are very lame excuses. Even though i attached all the legal proofs. This has been goin gon for a year now and i lost lots of money. I have submitted one more form, lets see how it goes.

Dear Sir,

I had a personal loan with icici bank ltd,i foreclosed it and have a reciept with me,now they are not giving me the NOc and they have even leined the EMI amount from my account and they are not giving me back.i mailed them many times but no reposnse from head office too.local branch and collection peoples also not responding in this matter.kindly suggest me wat to do

hi
This is Mr Kartik hold a Big Bazaar ICICI bank credit card is receveing harrasment calls from the recovery people of the bank on my home landline and they are harassing my parents for payments and also they call up my neighbours and torture them by saying that they will go to police and they have different ways of recovering payments and if i dont pay them then they will extract money from my neighbours. therefore finally i have filed a NC with the police and also if required i will file an official complaint with the police also i told them to go legally to the court and file a civil complaint to get the money from me but they are not ready to do that as well and when i went to the branch to settle the acct they are not co-operating as well. So i really need some help and guidance. my contact no is [protected]. plz do let me know what to do

I have ICICI Bank Savings A/C at Brabourne Road Branch in Kolkata since 2003.

I have maintained the quarterly available balance in my account from Jul-2009 to Sep-2009 well above the minimum QAB (i.e., 10,000 INR ) required to be maintained in my ICICI Bank savings account.

In ICICI Online Banking, when I enter the date from Jul 1, 2009 to Sep 30, 2009 I could see my available balance for the quarter Jul-2009 to Sep-2009 is 14,350 INR, which is well above the QAB (i.e., 10,000 INR ).

Still, ICICI Bank has deducted QAB charges for Jul-2009 to Sep-2009 quarter.
ICICI Bank is doing fraud with me by deducting QAB charges although I have minimum quarterly available balance maintained.

As ICICI Bank has erroneously deducted this QAB charges, they need to reverse this as soon as possible.

If ICICI Bank is not reversing this QAB charges and giving justification of QAB as daily / monthly available balance, I would take this matter to Consumer Court and file complaint with Reserve Bank of India that ICICI Bank is doing fraud with its customers by deducting QAB charges wrongly and justifying Quarterly Available Balance (QAB) as daily / monthly available balance.

I also have savings accounts with other banks in India and they also have QAB but they do not justify QAB as daily / monthly available balance like ICICI Bank is doing.

I need quick redressal and reversal of the QAB charges deducted Jul-2009 to Sep-2009 quarter.

Hello
I am a very upset ICICI Bank credit card holder.I had an outstanding on my card.I planned to clear the balance so I called customer care in month of Oct 09.I spoke a representative & he imformed me that I need to pay Rs30323 to clear the balance.I made the payment on line on click to pay on 28/10/09.Now I have recived a statement on 20/11/09 asking me to pay total amount due Rs1121.20.I was quite surprised & I called the customer care spoke to girl & she said that I have to pay the intrest.i asked her that I have already paid the outstanding so why should I pay the intrest & to conferm it further I told her that the customer care agaent has given this imformation she did not have any ans so I asked for her manager.He said that it was the reps fault that he gave an wrong imfromation but the quetion is still the same why should I pay when the outstanding has been cleared he still couldnt explian 7 at the end simply hung up the call on me.i called back again I spoke to a very unprofesional rep named Pratima who refused to escalete the call to manager 7 was not ready to listen to my problem.then after some argements the call was finaly trafered to a Manager who was worst than ever his name was Parag & was highly unprofessional.I dought that he was a manger.he was using words like (U LISTEN TO ME ,U ARE TRYING TO BE OVERSMART).The fact is he was not abel to give me a clear ans to what my issue is.He kept on hidding the banks fault & at the end he just hung up on me.I am very distressed & would need some help in how to resolve this matter.
Thanks
[protected],[protected]
[protected]@dell.com
preejith.[protected]@gmail.com

Hi,

Name : Javeed Miyan J
Card Number : [protected]

I have been using my ICICI credit card for the past 2yrs now and there was absolutely no problem at all, but in the month of August I forgot to make the payment and just because of that my credit card was blocked which I came to know when I received my September statement it said "Your card has been temporarily blocked due to non-payment" and Immediately I called up customer care and they said that you just have to make the Minimum Amount Due for the card to work again so I made the Min. payment (Rs.2420) but it did not work even after 3 days meanwhile a person from the hyderabad collection team called me saying that I just have to make a payment of Rs.5000 for the card to work also I explained him that customer care guys have given me a similar instruction for the payment of MAD of Rs.2420 but it didnt work and now how should I believe him. For which he said that your MAD is Rs.4860 but I want you to pay Rs.5000 little more than MAD so that the card will work and I did it again which did not work again so I called up customer care again and blasted them up they said something very shocking that my card is PERMANENTLY BLOCKED and I wont be able to use the card anymore and for further info goto CREDIT CARD DIVISION in Ambattur, Chennai I finally went to Ambattur branch in Chennai to check whats happening with the account and the Lady there named "Manju" said its just a temporary block just make a significant amount so that the card will work so I made payment of Rs.10,000 as per her instruction and it did not work so went to Ambattur again spoke to a Collection Manager named "Ranga Rao" who said all of which happened was a mistake from their side that "THE PEOPLE WHO HAS ACCESSED YOUR RECORD DID NOT GET FULL INFO AND GAVE WRONG INFO BY MISTAKE and FURTHER YOUR CARD CANNOT BE RE-ACTIVATED FOR THE NON-PAYMENT OF JUST ONE MONTH ON THIS CARD"

I know what he said was a whole lot lie because if the above statement is true 93-95% of the credit card holders will lose their cards and banks wont be able to run credit card business...

Note : They also blocked my other associated and non-associated cards.

I just want to know who am I supposed to contact or what am I suppoed to do to Re-Activate my Card...

Regards,
Javeed Miyan J

I had availed a Home loan from ICICI in 2004 and have bee paying the emi's regularly. Due to financial problems i had to sell the property and foreclose the loan. I had closed the loan on 30th October 2009 and till date i'm not getting any proper reply from the branch or customer service team with regard to returning my original documents. I have even escalated the matter to Avijit saha (first level escalation as mentioned in ICICI bank website) and shivakumar tadikonda (second level escalation).There is no convincing reply from these people. It is very frustrating and I really do not have an answer to my buyer. he has set a deadline for giving the documents and I have failed o honour the committements. I will have to pay back the advance amount which i received from him and paid the same to ICICI to foreclose the loan. Is ICICI going to compensate for the losses which I have suffered.

To,
consumer forum
indore
Sub- complaint against bank

Dear sir,

My name is shahnawaz iqbal ansari residing 24/4, ranipura indore m.p. I am having an a/c no.[protected] with icici bank malav parisar branch a.b. road indore.icici bank provide me an credit card no.[protected].but due to recession i lost my job from bharti axa life insurance company and i did not pay outstanding amount.Icici bank agent used abusive language with me and my family member from telephone no.[protected],[protected],[protected],073
[protected]. meanwhile my father arrange some amount for the operation of my grand mother and give me to keep it and because of safety i have deposited whole amount in icici bank account but icici bank blocked my account without any prior notice. since i am jobless i told the bank agent i will pay whole amount on installment but they told me bank recover whole amount debit from account within 7 days.
Its my humble request to give instruction to icici bank to release my account temporary so that i withdraw my amount for operation of my grand mother and when my financial condition will stable i will pay whole account in installment

Thank you
[protected] SHAHNAWAZ IQBAL ANSARI
add 24/4 ranipura indore
A/C NO.[protected]
credit card no.- [protected]
mobile- [protected]

Dear

This is regarding my Provident Fund.I have submitted my provident fund withdrawal form in the month of October-2008 in but till now i have not received my Provident Fund No "DL/35644/" of " HITECH PRODUCERS PVT LTD 6/12,CENTRAL LANE, BENGALI MARKET, NEW DELHI CRSD7MU .Please help me so that i can get it soon.

My Saving account number[protected]. I am holding this saving account with ICICI Bank Tardeo branch for over 2 years. That time the min balance required was Rs 5000/- which i have been maitaining. The account however was unoperated for almost 18 months. During this course the bank would have increased the min balance requirement to Rs. 10,000/-. Snce I keep touring for my work the increase in min balance information skipped my attention till one day in July'2009 I got an SMS 1st time stating my account balance is approx. 1900/- which stuck my mind that I had Rs. 5000/- than how it has come down to below 2000/- So I enquired with the bank who told me this. Ms. Phiroza in the branch told me to give an application for consideration to the branch manager which i did but till date I have no response from the bank. I did receive a call twice from Phiroza and one more person stating that if i am making some more investment in form of insurance than they are willing to consider.

My request is that if the account is unoperated for a long period the account is freezed for security reason than how can they charge penalty. I understnd that if i am using the services and not maintaining the balance they will charge, but here i have not operated the account for over 8 months than how can the bank charge. The nationalised banks min balance requirement till date is R. 5000/- only than too these pvt. banks are demanding higher min balance amount

Please help me to reverse the penalty charges.

I FINANCED MY CAR THROUGH ICICI BANK IN AUG 2004 FOR 5 YRS. MY FINANCE IS OVER ON SEP-2009.BUT TILL DATE I DONT RECIEVE NOC FROM BANK .PLS ARRANGE NOC FROM BANK.

RAJESH SAINI
CAR LOAN A/C.NO-LADEL[protected]
CAR- WAGON-R LXI
DL4CAA2056
[protected]

I got a property from Mr. Dinesh Naik this property is on loan with ICICI bank loan account no.LBMUM[protected] of Mr Dinesh Naik.

I have approached Axis Bank as I am getting lower rate of interest. However when Axis Bank sent the pay order for foreclosure ICICI Bank denied to accept it they said they will not do any bank to bank loan transfer.

Axis Bank is not ready to give the pay order to the account holder. I have already got the registration done. I want the process to file the complaints against ICICI Bank for such approch.