[Resolved] IDBI Bank — Lost of my Debit Card and not blocked when informed by IDBI Bank | |
VIPUL VERMA Space Creators Ganesh Kuteer, Opp.Power House Hathi Bhata, Ajmer [protected] e-mail : [protected]@rediffmail.com Dated 16.2.2010 Reg: Lost of my Debit Card and not blocked when informed by IDBI Bank Dear Sir/Madam, I am VIPUL VERMA have an account with IDBI Bank, A/c No. [protected], Branch-Jaipur Road , AJMER had lost/stolen my ATM Debit Card No. [protected]. My Last transaction was ICICI Bank ATM at Noida, date-6.2.2010, time arround 7.30 pm and our available Balance is Rs.28927.26 There after I have informed to IDBI Bank through e-mail on Saturday, February 06, 2010 11:09 PM that Card stolen today in Delhi Metro, Please Block Debit card No.[protected] and oblige. There after checking of my account at IDBI bank, Ajmer Branch at 10am on 8.2.10, I astonished to know that my lost Debid card used by Rs.12794.10, although I had informed to block my card on 6.2.10 11:09 PM to the bank. On Mon, 8.2.10 at 10.15am I again requested to IDBI Bank and then they blocked my card. Card used as follows:- 225.00 6.2.10 Nirulas Corner, Delhi 200.00 7.2.10 Kundan Lal Filling Station, Delhi 795.00 7.2.10 V Mart Retail P.Ltd., Delhi 1199.00 7.2.10 V Mart Retail P.Ltd., Delhi 1996.00 7.2.10 Charli Outlaw, New Delhi 3712.10 7.2.10 Reliance Fresh, Delhi 958.00 7.2.10 Reebok Store, Delhi 230.00 7.2.10 Singh Service Centre, Delhi 1450.00 7.2.10 Bhola Garments, New Delhi 600.00 7.2.10 Bhola Garments, New Delhi 198.00 8.2.10 Raizada Motors, New Delhi 1231.00 8.2.10 Big Apple, Delhi [protected] 12794.10 On Mon, 08 Feb 2010 18:06:56 +0530 IDBI Bank wrote :- Dear Customer, Thank you for banking with us. As per your query, we have checked our records and wish to inform you that your debit has already been blocked. Further, you will have to submit a written request at your Ajmer branch for issue of a new card. And as this will be a replacement card, you will have to bear the charge of Rs.115/- towards it. You will be receiving the same within7-8 working days from the date of submission of the application. Assuring you the best of our services as always& looking forward to a mutually rewarding relationship. Regards, Sarabjit Kaur Customer Care Executive On Tuesday 9.2.10 I wrote Dear Kaur, we are sorry to inform you that after information sent you on Saturday, February 06, 2010 11:09 PM that Card stolen today in Delhi Metro, Please Block Debit card No.[protected] and oblige. you people havn't block the card till monday morning and Appx.Rs.12000.00 stolen through swipe with same card from our account form Saturday night of 6.2.10 to monday morning 8.2.10. After checking our account on monday morning we again requested through net banking then only the card blocked. Please credit our stolen money in our A/c No. [protected] SPACE CREATORS, AJMER as we requsted you online at the same time on saturday 6.2.10. Please reply most urgent. Vipul Verma for Space Creators (Proprietor) [protected] On Wed, 10 Feb 2010 13:11:34 +0530 wrote Dear Customer, We apologize for the loss occurred and the inconvenience caused to you. Requesting you to file an FIR at the nearest Police station regarding misuse of your debit card. Take the copy of this FIR and fill an Insurance form at your Ajmer branch for further processing in this regard. We assure you that, in future we will take all necessary measures to avoid any inconvenience to you. Regards, SarabjitKaur Customer Care Executive On Thu, 11.2.2010 I wrote Dear Sarabjeet As you are aware card lost at New Delhi and I left the city on same day, Now you are requested to please confirm FIR at AJMER or JAIPUR can solve the Insurance purpose or not because It is not at all possible for me to go New Delhi and lodge the FIR. Please reply most Urgent. Vipul Verma On Mon, 15 Feb 2010 13:09:38 +0530 wrote Dear Customer, Thank you for reverting to us. We wish to inform that for claiming insurance you need to file a FIR at the police station in the area where you had lost your Debit card and provide your branch with the copy of the same. Assuring you the best of our services as always& looking forward to a mutually rewarding relationship. Regards, SarabjitKaur Customer Care Executive On Monday, February 15, 2010 07:38 PM I wrote Dear Sabarjeet, Its not possible us to go to Delhi & file a FIR, Please go through the statement of account and on that facts either convince your Insurance company or otherwise we have no alternative but to go against you in COSUMER COURT. Please reply most urgent, Vipul Verma On Tue, February 16, 2010 11:39:29 IST Dear Customer, Thank you for banking with us. We wish to inform you that as you said that the card is stolen/ misused hence an investigation is required and for that you need to file an FIR. Assuring you the best of our services as always & looking forward to a mutually rewarding relationship. Regards, Sarabjit Kaur Customer Care Executive Now I pray for justice with you, Thanks and Regards VIPUL VERMA [protected] [protected]@rediffmail.com Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
5 Comments | |
Comments
i lost my atm card.please block it.
my A/C no:-[protected].
my name:-Mohamad Asif Shaikh.
my branch:-NIGDI(pimpri-chinchwad)pune
ATM card no:-[protected]
my A/C no:-[protected].
my name:-Mohamad Asif Shaikh.
my branch:-NIGDI(pimpri-chinchwad)pune
ATM card no:-[protected]
my atm card is distoy by hsbc bank atm machine so, i block my atm card in saturday[protected], can u lplease tell me when we get new atm card ( how many day's), becoz i am study in pune & my a/c in Kolhapur branch(khari corner) so, is that any procedure to get ATM card inhere pune.
my name - Bhupesh Chintamani-
my A/C - [protected]
my ATM no - [protected]
my name - Bhupesh Chintamani-
my A/C - [protected]
my ATM no - [protected]
Sir/madam, please unblock my atm card which is blocked due to entering of wrong pin number.
Name-lakoo tshering bhutia
A/c no.-[protected]
Atm no-[protected]
Thankyou..
Name-lakoo tshering bhutia
A/c no.-[protected]
Atm no-[protected]
Thankyou..
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I need the immediate action for blocking the issued debit atm card against Sabita Dey and please stop the each and cancell every atm transaction and anything as purchasing using the IDBI cards from yesterday as today only i found that i have lost the cards untill the new cards would be issued after blocking those lost cards on urgent priority.
I have the honour to request you to immediately block the cards and dispatch new debit cards asap which will oblige me and my family.
Pls send me an acknowledgement mail at [protected]@in.ibm.com or [protected]@hotmail.com.
Will be grateful to you if you send me and sms also at [protected] and [protected].
Thanks
Sabita Dey.