[Resolved]  Idea Cellular — Cheating Customers on 3G services

idea cellular service — Cheating by charging non asked for service

Hi,

I am using IDEA cellular service for a long time now. This week I observed that Rs 5 per day are automatically deducted from my pre-paid account. Went to IDEA care center. They checked up their system and told me that some LOVE pack was activated on my number and hence the deduction for Rs 5 day was happening. I told them that I did not asked for this pack nor did I said "yes I subscribe to this pack". The lady answered OK, the pack will be discontinued.

Then I asked "What about the deduction already happened for about 10 days". The answer was call 4444 (not a toll free number) and tell them about the deduction and they will reverse the charge.

My complaint is: The company is fradulantly enabling the packs which I did not ask for. Keeps on making money if the customer does not notice it. Then they make you go through long process and paid call to reverse the charges. This is cheating.

This has happened couple of times before also. I have heard similar complaints from other people. There were letters in Daily Sakal Pune making similar complaints.

I appeal to other people who have faced similar problem to make lot of noise about it. Perhaps should unite and burn IDEA sim cads in front of IDEA care center in the presence of press and TV.

dear sir i am A.VAJRAVELU reside in mysore i am using idea for more than 10 years my idea number is [protected] i am in post-paid plan . from more than 6 months my bill contains internet charg as 499. i had registered my complaint i had got refund amount for paying 499 but now again the bill contains internet charge as 499 if this happens we like to file a complaint against idea . please register my complaint

Idea — Cheating Clients

I am an IDEA user. I didnt subscribe any services from IDEA but i am receiving regular messages from 51936 for which my balance gets deducted everyday and when i called customer care they were unable to tell me the mode of activation and said we will refund the amount charged, which is not yet received....
without customer permission idea activates the services for which customer has to suffer a lot....

Idea Cellular — Cheating service from Idea Cellular

I am Linto Joseph , having idea maharashtra range postpaid connection
no:[protected]. I have taken this service on 18/12/2010 . After the 4
days of the connection approval, you have barred my connection with
out any information . When I called to customer care, I have received
the information stating that , My verification has not done ,so they
denied my service. After one day I have given the verification and my
number has been activated suceessfully. The same feedback I got
through message and idea customer care too. But unfortunately again my
number has been suspended on Dec 31st 2010 night around 9 o clock. I
had any option to call idea customer care becuase i am very new in
Pune and My number was completely out of coverage, more over all idea
show rooms were closed during these days. I faced a lot of diffulty
during this new year day and finally I met one guy on road
,fortunately he had Idea connection.

I called to 12345 idea customer care and spoke with Mr. Ajay Sontkk
regarding my issue and I got information from hime stating my number
got suspended due to negative verification, which had done positively
at first time. And he called to back end team and my number has
acitivated on Jan 2nd 2011 evening 6 clock.
Also
I got the feed back frm Ajay that it was positive verification and
the deactivation was mistake. Due to this unnecessary deactivation
and I had around RS 50000 loss. Kindly requesting you to do the
necessary action before I go to any legal activity.

I have mailed the same issue many times to Idea officail mail Id : [protected]@idea.adityabirla.com many times . Even I have visited idea Nigdi customer care office many times regarding this issue. They are not even taken care my issue. Finally I have planned to change postpaid to Prepaid connection As per their instruction it has to take only 4 days , but they have taken 8 days to do it . More over for 2 days they barred my postpaid and prepaid connection with out any reason . The same time I have gone to out of station and I faced lot of problems during these days .

Finally my additional paid amout not even transferd to prepaid account after 6 days the request given. Also Rs 300 rs online recharge in Idea website amount not credited in account after 24 hour .

I am very much unhappy with their services and mentally and business related issues made me Rs3,00000 loss because of Idea irresponsibility . Kindly requesting your notice on this issue.

Thanks
Linto Joseph
Ph: [protected]
email- [protected]@syntelinc.com