[Resolved]  Idea Cellular — deficiency in service there by just chatting

Dear Sir/ Madam
I received a message on 13th May 2011. Message was "Get Luck Offer ! Turant Dial Kare *888*1# or *888*8# Aur Paaye Mauka Jeetne Ka Ek shandaar Mobile.". when i dialed required no , dialer tone was activated by service provider and Amount around Rs.35 to Rs.40. I lodged the complain on 13th May 2011 to deactivate the dialer tone and to refund the deducted amount. Dialer tone has been deactivated , but deducted amount has not refunded.
kindly do the necessary action against the service provider , so that in future no customer is cheated like this.
Regards
Wasim
Company Secretary
mobile No : [protected]

Idea Cellular — Deficiency in service

I, as a conscientious citizen understand the need for the KYC norms
being enforced now. When i started getting SMS alerts for providing
my ID information, i, at once approached my local dealer and gave him
all the necessary papers to be passed on to the higher-ups.At that time there were
no clear procedural guidelines available with the dealers. Although i
do not remember the date, i think it was during Jan-2011. But i continued
to get the messages. In March-2011, i once again contacted my
dealer. He suggested there could have been some mistake somewhere
and that i submit it again. After making my displeasure known, i submitted
it again in the prescribed format,which had come into existence in March-2011 and obtained the
'customer acknowledgement copy' .In June-2011 i called up IDEA customer care division and enquired about the status of my documentation. I was told the the details were all in order
and that there was nothing more to be done and that i could ignore the SMSs
that were being sent routinely.
On Aug-1st my caller identification facility was withdrawn. On enquiry, i was told my papers had still not arrived and was asked to submit it a third time. Trying to explain on phone had no effect. I wrote to the
greivance cell and the appellete authority attaching the receipt and explaining the matter. The complaint to the appellate authority bounced back with the message' mail id administratively disabled'. After four days and some prodding on my part, my caller facility was restored. But again, a caller named Rekha.D called from their nodal office, asking me to post my papers again to her nodal office address,which i did after making my resentment known. My letter has reached them on Aug-8th.[proof of delivery with me].
Now, since yesterday[Aug-16th] they have disconnected my mobile service with the message that i have not provided them my papers inspite of many reminders and that they are cutting my service! I cannot even talk to customer care.I AM SHOCKED AND APPALLED!
I have all the receipts in my possession and want to sue them for their arrogance and negligence.They are unable to explain where my papers could have got lost.I am worried about them getting misused.
What are the options open to me? I can forward all my e-correspondence for scrutiny.

Idea Cellular — deficient service

I have been a Idea Celluar customer for more than 10 years. I was going to visit the US for 6 months, so I requested that my phone be put in safe custody. now after 3 months that has still not happened. I had paid the requisite fees. But I am still getting the bills. The person who promised me is Tushar from Hallmak Sims. HallmarkSims and Idea Cellular are not at all dependent

Idea Cellular Ltd — Deficiency of service

Hello,

I am a previlage postpaid customer of idea cellular since 2006 and paying them around 50000 p.a. for my connection. Since 25th oct 2011 I am in delhi to celebrate diwali with my family and from that time my connnection has been barred as there is no signal in the phone. Despite of repititive complaints on customer care no resolution has been given. Till now my number is barred and this is the very poor service am getting from them. Due to this i am suffering from my business as well as demolishing my image too. I owe a brief explanation from any senior official that why is this happened.

Dear Sir,

We would request you to kindly contact to your nearest My Idea for further assistance.

Regards,
Ideacellular